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C39610 Joint Police Contract Feasibility Study - Matrix
Contract No. C39610 STAFF REPORT CITY OF PALM DESERT ADMINISTRATIVE SERVICES DEPARTMENT MEETING DATE: November 14, 2019 PREPARED BY: Stephen Y. Aryan, Risk Manager REQUEST: Approve a proposal from the Matrix Consulting Group (Mountain View, CA), in the amount of $59,000, to conduct a Joint Police Contract Feasibility Study, in conjunction with the Cities of Indian Wells and La Quinta. Recommendation By Minute Motion, approve a proposal from the Matrix Consulting Group (Mountain View, CA), in the amount of $59,000, to conduct a Joint Police Contract Feasibility Study, in conjunction with the Cities of Indian Wells and La Quinta, and authorize the City Manager to execute any related documents. Commission Action The Public Safety Commission reviewed this matter on October 9, 2019. A motion to move this item forward was unsuccessful due to a tie vote (3-3-1). A primary reason of concern for Commissioners that voted against the motion was the potential for a recommendation to reduce patrol deputies, dependent on the level of proactive policing time, as noted within the report. Strategic Plan This matter is related to the Public Safety and Emergency Services section of the Palm Desert Strategic Plan, specifically under Priority 1: Enhance the Delivery of Public Safety Services. The priority's strategy is to expand the existing superlative services provided by the fire and police departments to address future growth and safety concerns. Background Analvsis Palm Desert, along with the cities of Rancho Mirage, Indian Wells, and La Quinta, contracted with the Matrix Consulting Group to conduct an analysis of police services workload. In addition, they also explored the feasibility of developing a joint contract with the Riverside County Sheriff's Department to provide law enforcement services to these four communities. The consultant obtained workload hours (via computer aided dispatch data provided by the Riverside County Sheriff's Department) to determine the percentage of "committed time" and "proactive time" for each city. The calculation and use of proactive time is beneficial in determining the ideal level of policing required in a community. Palm Desert's level of proactive time is currently appropriate (45.9%). The consultant also identified efficiencies in staffing and programing the four communities may realize through a regional policing Staff Report: Matrix Phase II Feasibility Study November 14, 2019 Page 2 of 2 model, which could also provide additional savings if enacted. Rancho Mirage will not be currently participating in any further discussion concerning a joint contract. The next step (Phase II) is to have Matrix conduct a comprehensive feasibility study of the police services needs and costs of the contract that will include: • Identifying the advantages and disadvantages of creating a joint contract as compared to the current services. • A review of existing police management, operations and current services provided to each of the three cities. • Establishing a recommended organizational structure for the joint contract as compared to the existing organization and staffing levels of each participating agency. • Defining the services and method of service delivery for all necessary functions of the police organization. • Potential areas of financial savings compared to current costs. The study will take approximately five months to complete and will involve collaboration and input from both city and police services staff. Its primary goal is to ascertain if a regional contract model will be cost effective and able to properly provide law enforcement services for all cities, as compared to current service levels. The participating agencies will work collectively in designing a framework for what is practical and desirable for all participating communities. Fiscal Analvsis The total cost of Matrix's proposal is $59,000 and will be shared equally amongst the three participating cities (approximately $20,000 p/city). Funds are available in account no. 1104210-4304200 and no appropriation is required. LEGAL REVIEW DEPT. REVIEW FINANCIAL REVIEW CITY MANAGER N/A Robert W. Hargreaves Lori arney a et Moore Lauri Aylaian City Attorney Director of Admini ative Services ector of Finance City Manager ATTACHMENTS: 1. Matrix Proposal to Conduct a Joint Police Contract Feasibility Study 2. Matrix Final Feasibility Report on Developing a Shared Police Service Contract (June 6, 2019) contract No. C39610 Proposal to Conduct a Joint Police Contract Feasibility Study INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA matrix consulting group Table of Contents 1 Letter of Transmittal 1 2 Executive Summary 3 ........................................................................................... 3 Proposed Task Plan 7 .......................................................................................... 4 Project Cost 15 .......................................................................................... 5 Consultant Team ip 6 Experience and References 20 .......................................................................................... 0 matrix consulting group September 27, 2019 Chris Escobedo Director, Community Resources City of La Quinta 78495 Calle Tampico La Quinta, CA 92253 Dear Mr. Escobedo: The Matrix Consulting Group is pleased to submit our proposal to conduct an Evaluation of Police Service Alternatives. Our proposal is based on our various conversations in the past few months. The Matrix Consulting Group is comprised of highly experienced management consultants who specialize in the analysis of law enforcement services. We have conducted police studies for over 350 communities across the country, including many feasibility studies. The firm and project team assigned to this study have significant experience analyzing law enforcement service alternatives for communities wishing to evaluate other approaches to providing these services. The table, below, summarizes this experience, which includes many service delivery alternative studies. Police Contract Evaluations Police Feasibility Studies Police Consolidation Analysis Cooper City, FL Citrus Heights, CA Augusta / Richmond County, GA Kenmore, WA College Park, MD Bergen County, NJ Laguna Hills, CA Cupertino, CA Boston Area Agencies, MA La Quinta, CA Danville/Lafayette/Orinda, CA Endicott / Vestal, NY Rancho Cordova, CA Laguna Hills & Woods, CA Glendale / Pasadena, CA San Clemente, CA Riverside County, CA Truro & Provincetown, MA ...................................................................................................................................................................................................................................................................................................................................... We are currently evaluating police services alternatives for the Kensington Police Protection and Community Services District (CA) and have developed a RFP for police services for the District. And, the firm and this project team recently completed a previous police regionalization study for La Quinta, Indian Wells, Palm Desert and Rancho Mirage. We have worked extensively with a wide range of police agencies — in all, over 350 police studies in 41 states, including over 100 agencies in California. Our service focus is varied and critical for this project — it includes organizational, operational and staffing 1650 S. Amphlett Blvd., Suite 213 San Mateo, CA 94402 a 650.858.0507 SF Bay Area (Headquarters), Boston, Charlotte, Dallas, Irvine, Phoenix, Portland, St. Louis CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study assessments; community policing and community engagement; as well as alternative service delivery feasibility studies. Our experience includes the following illustrative agencies: Austin, Texas Berkeley, California Beverly, Massachusetts Brattleboro, Vermont Briarcliff Manor, New York Carlisle, Pennsylvania Clearwater, Florida Columbia, Missouri Coral Gables, Florida Franklin Township, NJ Hayward, California Kyle, Texas Mahwah, New Jersey Mendham, New Jersey Milwaukee, Wisconsin Montpelier, Vermont Newburgh, New York Omaha, Nebraska Onondaga County, New York Ontario, California Peoria, Arizona Portland, Oregon Raleigh. North Carolina Redding, California Richmond, Virginia Sacramento, California San Antonio, Texas San Jose, California Seaside, California Southlake, Texas St. Petersburg, Florida Watertown, Massachusetts West Sacramento, California In addition, our California experience is extensive; we are currently completing law enforcement staffing studies for San Francisco and Los Angeles. Our approach to conducting studies is based on an extremely experienced team, detailed analysis and interaction with our clients. This approach is characterized by: • The President of the firm would be directly involved in the project. I have personally worked on and directed over 250 police studies during my 35+ year career, including all of the feasibility analyses listed in the table above. • We staff our projects with functional specialists, not generalists. In addition to myself, our experienced law enforcement analytical team includes: — Byron Pipkin, a Senior Manager, who has been a police consultant for 10 years. He was previously a Deputy Chief in the Sunnyvale (CA). — Ian Brady, Vice President, who leads our data analytics, which includes the analysis of resource needs. — Greg Mathews, a Senior Manager with extensive experience evaluating police services in general and alternative service delivery specifically. We appreciate the opportunity to submit this proposal. tzLohard 1>. grads Matrix Consulting Group Richard P. Brady President Matrix Consulting Group Page 2 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study 2. Executive Summary This section provides a brief, but comprehensive overview of our proposal to conduct this Joint Contract Feasibility Study for police services from the Riverside County Sheriff's Department. 1. Scope of Work This study is designed to evaluate the feasibility of creating a joint contract for the cities of Indian Wells, La Quinta and Palm Desert with the Riverside County Sheriff's Department to provide police services. The initial analysis, the first of three phases, is designed to be a comprehensive feasibility study of the police services needs and costs of the contract and will include: • Identifying the advantages and disadvantages of creating a joint contract as compared to the current services. • A review of existing police management, operations and current services provided to each of the three cities. • Establishing a recommended organizational structure for the joint contract as compared to the existing organization and staffing levels of each participating agency. • Defining the services and method of service delivery for all necessary functions of the police organization. • Potential areas of financial savings compared to current costs. The communities are satisfied with the Sheriff's Department's handling of and response to crime and service needs but wish to examine the possible benefits of developing a joint service arrangement and contract with the Sheriff's Department. The focus of much of the analysis — is the joint contract cost effective yet still provides proper police services for all entities involved as compared to current levels of service. 2. Work Approach and Project Timeline This study to be defensible and usable needs to be based on a number of principles: Input from local managers and current police services staff. • Extensively and thoroughly fact based. Matrix Consulting Group Page 3 CITIES OF IND[AN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study • Be subject to extensive reviews with a project committee. • The final report needs not only to recap this but to provide a framework for implementation. The table below graphically displays the steps and tentative schedule to conduct the Police Services joint contract Feasibility Study. As can be seen from the chart, we are proposing that the study be completed in five months (20 weeks) from project initiation. Task Project Initiation Police Profile Analysis of Current Services Resource Needs Transitional Issues Final Report 1 2 3 4 61 As described in the work plan earlier in this proposal, there would be a deliverable associated with each 3. The Proposed Project Team The Matrix Consulting Group proposes to utilize a senior project team, including our President and other experienced personnel with direct law enforcement experience. Members of the team have between 8 and over 30 years of professional experience as consultants and/or law enforcement professionals. All of our team members are Matrix Consulting Group staff who have worked together regularly on law enforcement projects. Richard Brady is the President of the Matrix Consulting Group. He is the leader of our management studies and law enforcement analytical practices. He has been a consultant to focal governments for over thirty-nine years. During that period, he has specialized in the analysis of police services, having conducted studies involving over 250 law enforcement agencies. Mr. Brady has managed and/or significantly participated in every law enforcement study cited as experience in this proposal. Mr. Brady has conducted over 200 policing studies in California and in 38 other states across the country. Mr. Brady has a BA from California State University, Hayward; and a doctorate from Oxford University, U.K. !an Brady is a Vice President with the Matrix Consulting Group as part of our Management Services Division with over 7 years of experience. He is based in our Portland office as a full-time law enforcement consultant. He has created and leads our Matrix Consulting Group Page 4 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study law enforcement modeling practice for study of deployments and staffing allocations. He received his BA in Political Science from Willamette University in Salem, Oregon. Byron Pipkin is a Senior Manager with the Matrix Consulting Group. He has over 30 years of experience in law enforcement and retired as Deputy Chief in the Sunnyvale Department of Public Safety. Byron has extensive consulting experience which includes analysis of law enforcement operations of over 50 law enforcement agencies throughout the United States and Canada. He is a graduate of the FBI National Academy; received California POST Management, Supervisory and Advanced certificates; and he received his BA from San Jose State University in their Justice Administration program. David Pitts is a Manager with the Matrix Consulting Group as part of our Management Services Division, and is based in our San Mateo office. He has a strong background of 33 years in law enforcement and fire services, including service with the San Carlos Police Department and recently retiring as a Deputy Chief in the Sunnyvale Department of Public Safety (CA). He is a graduate of the Los Angeles Police Department Executive Leadership program and has received the California POST Executive and Management Certificates; and he earned a Bachelor's degree from San Jose State University in their Justice Administration program. 4. Experience The Matrix Consulting Group has extensive experience conducting police services analyses of all types. We have worked extensively with law enforcement agencies of all sizes and diverse operating environments and communities — in all, over 350 departments. A partial list of our police management, staffing and operations study experience in the past 10 years is provided below (with projects in California bolded): Austin, Texas Berkeley, California Beverly, Massachusetts Brattleboro, Vermont Briarcliff Manor, New York Carlisle, Pennsylvania Clearwater, Florida Columbia, Missouri Coral Gables, Florida Franklin Township, NJ Hayward, California Kyle, Texas Mahwah, New Jersey Mendham, New Jersey Milwaukee, Wisconsin Montpelier, Vermont Newburgh, New York Omaha, Nebraska Onondaga County, New York Ontario, California Peoria, Arizona Portland, Oregon Raleigh. North Carolina Redding, California Richmond, Virginia Sacramento, California San Antonio, Texas San Jose, California Seaside, California Southlake, Texas St. Petersburg, Florida Watertown, Massachusetts West Sacramento, California In addition, our California experience is extensive; we are currently completing law enforcement staffing studies for San Francisco and Los Angeles. The firm and this proposed project team has extensive prior experience conducting new agency feasibility studies and evaluations of contracting for law enforcement services. Matrix Consulting Group Page 5 CITIES QF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study The following table provides a summary of the feasibility and related studies conducted by the firm. Cooper City, FL Citrus Heights, CA Augusta 1 Richmond County, GA Kenmore, WA College Park, MD Bergen County, NJ Laguna Hills, CA Cupertino, CA Boston Area Agencies, MA La Quinta, CA DanvillelLafayette/Orinda, CA Endicott 1 Vestal, NY Rancho Cordova, CA Laguna Hills & Woods, CA Glendale 1 Pasadena, CA San Clemente, CA Riverside County, CA Truro & Provincetown, MA We are currently evaluating police services alternatives for the Kensington Police Protection and Community Services District (CA) and have developed a RFP for police services for the District. And, the firm and this project team recently completed a previous police regionalization study for La Quinta, Indian Wells, Palm Desert and Rancho Mirage. 5. Project Cost The cost of this engagement, as described in detail in our work plan, would be $59,000 for all professional time and reimbursable expenses. Matrix Consulting Group Page 6 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study 3. Proposed Task Plan The section presents a detailed description of the analytical tasks we will complete to achieve the study objectives of this Police Services joint contract Feasibility Study. This study encompasses fact finding, current contract ad min istrationlmanagement, issues identification, detailed analysis and recommendations. The task plan, which follows, describes how this study would be conducted. Task 1 Initiate the Project and Document Law Enforcement Trends and Issues Which Led to This Study. The purpose of this task is to develop a thorough understanding of issues and expectations of all parties to the study. Completion of this task will include: Interview the City Managers and, if desired, representative elected officials from each of the participating agencies. During the course of these interviews, the project team will explore the following: — Attitudes toward current service levels and service responsiveness of the Riverside County Sheriff's Department. — The level of satisfaction with the current service level and views toward any unmet law enforcement related needs. — An understanding of cost of service trends and issues. — Identification and views toward any viable alternatives. — Identification of issues regarding regional service delivery issues. Interview key representatives of the Riverside County Sheriff's Department (RCSD), including each local contract police chief. These interviews would review and discuss such issues as the following: — Understanding how the RCSD currently serves each agency and surrounding areas; their understanding of service levels to be provided. — Methods by which the RCSD communicates with officials and citizens and what information is routinely provided. — Trends and issues that have arisen over the past few years. Matrix Consulting Group Page 7 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study — Budget and resource allocation issues facing the RCSD that could further impact contract service operations. The project team would also collect budgets, recent service and performance reports provided and demographic information for each agency. Task Result: The result of this task would be a final project work plan reflecting the project team's improved understanding of the issues regarding provision of policing services in each community. Task 2 Document and Compare Law Enforcement Services, Staffing, Workloads and Service Levels in Each Jurisdiction. To establish a basis for comprehensively evaluating the current provision of services and possible gaps in services in each community we will develop a portrait of staffing, workloads and service levels. We will gather and analyze detailed information about staffing, deployment, crime and service workloads from the RCSD. In order to understand the system of law enforcement service delivery and the basis for organizational alternatives, we will document the following: • Contract service requirements. • Community -generated calls for service (CFS) workloads by time of day and day of week; similarly, document deputy -initiated workloads. Develop long term trend data on calls for service and deputy -initiated activities. • Uniform Crime Reporting (UCR) Part I crimes reported to law enforcement in each jurisdiction over the last five years. • Field deployment levels by the RCSD in each jurisdiction and surrounding areas. • Response times by priority or urgency of call. • Document the types of self -initiated activities currently accomplished by field patrol personnel (sworn and civilian). Develop an understanding of the ways in which these activities are planned and staff help accountable. • Other workloads of patrol (as well as other personnel) such as court appearances, public education, special events, etc. • Number of cases forwarded to investigative staff for follow-up as well as results of these cases (cleared, closed, etc.). Matrix Consulting Group Page 8 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study • Traffic enforcement workloads and traffic enforcement activities (including commercial traffic enforcement tasks). • Nature and scope of other programs provided — such as crime prevention, burglary suppression, narcotics enforcement, etc. • The centralized services provided by RCSD to each community, such as specialized criminal investigations, search & rescue, air support, major injury traffic accident investigation. • Document how the contract `works' from the perspective of generating base and supplemental costs to each of the participating agencies. In developing this database of information the project team would document workloads and service levels in each jurisdiction and across jurisdictions, deployments of staff in the jurisdiction and in surrounding areas, and costs. Task Result: A summary of the contract and how it compares to actual service delivery would also be developed. The project team would summarize this information in an interim "profile report" that documents the information developed from these tasks. This document would be reviewed with the project committee as well as with the Riverside County Sheriff's Department. Task 3 Develop Assumptions for Use in the Analysis of Joint Contract Alternatives. The project team will evaluate the feasibility of consolidation of the three separate law enforcement contracts into one joint contract. The feasibility of this alternative will be compared, in terms of service and cost effectiveness, with the existing individual contracts approach. The project team will review the results of these first tasks and develop an issues list and the desired service level objectives for each community. Issue areas could include: • Field deployment levels. • Use of civilian personnel such as Community Service Officers. • Response time targets. • Scope of prevention and community programming. • Level of investigative services in each jurisdiction and shared services. Matrix Consulting Group Page 9 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study • How support services should be handled and the degree to which communities could cooperatively provide some or all of these services. • Spans of control for managers and supervisors. • Which services best lend themselves to functional consolidation or increased shared services? • Which services make sense to continue to be provided through the County (e.g., communications or detention system facilities and systems). • How shared service alternatives would be organized and deployed. Task Result: Once these issues have been formulated, we will review them with the project committee at a progress meeting. Based on the guidance provided by the committee, these objectives would be adjusted as appropriate. Task 4 Identify the Resources Needed and Practical Logistics of Shared Contract Service Area. In this task, the project team will evaluate the feasibility of consolidating law enforcement services or increasingly sharing services involving the participating agencies. In developing the analysis in this task, we will explore: The number of full time and part time sworn staff required to handle each function based on workloads, service level targets and geography. — Patrol — Investigations — Administrative services — Support services — Command staffing • The project team would analyze deployments for the participating agencies. This is critical for contiguous agencies because of the potential to share resources in a regional effort rather than assuming that each agency stands alone in field services. The Matrix Consulting Group has an innovative approach to evaluating deployments as evidenced by the sample map on the next page. Additional information can be found on our web site at www.matrixco.net/beats Matrix Consulting Group Page 10 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study N: Current IS Beat Structure CFS Inequity Between Beats Berkeley, CA 9 i r' ® 20% or more below, average © 10-20% below average . +1-10%of average 10-20% above average ■ 20% or more above average bike unit patrol area Matrix Consulting Group Page 11 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study • Deployment and other logistics relating to provision of field services and other contract services. • What is the best use of civilians in the agency, including in core service areas currently provided by sworn personnel (for example in the response to low priority / risk crime and service calls). Opportunities to share staff and/or programs among the agencies. These could include: — Management and administrative services — Investigations of crime — Crime prevention — Special services (such as K9, traffic enforcement) • What approaches should be included to provide flexibility for communities to serve their needs. Task Result: The product of this work task will be a detailed analysis of the staffing and organizational needs for policing public safety in consolidated service delivery alternative(s). This analysis will be reviewed with the project steering committee. Task 5 Identify an Approach for Organizing a Joint Contract Service to the Three Cities and Analyze Costs. We feel it is important to develop and evaluate the joint contract alternatives at a level of detail sufficient for the communities to pursue consolidation with a level of confidence. As a result, we will structure and estimate the cost and allocation of costs as follows: • The total sworn field staffing level based on the workload demand analysis and also the overall level of service desired will be used. • Summarize the number of line staff required, by position types. • Additionally, each city desired field staffing level and the staffing necessary to provide other desired ng for additional services sing plans of administrative, command, and support staffing necessary for joint service provision. • Develop the methodology to determine allocation of costs to each city, make recommendations for implementation. • Alternative appropriate cost allocation approaches would be identified and evaluated. Matrix Consulting Group Page 12 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study Identify and cost any start up requirements as well as how such an alternative would be implemented. Develop an approach which accommodates municipally owned assets. Task Result: The results of the above would be specific recommendation for allocation of costs to each city. The results of these analyses of operating costs would be reviewed with the project committee. Task 6 Provide the Results of the Joint Contract Feasibility Analysis. With the completion of the previous tasks the project team will develop draft and final reports for the project committee and the communities to review. The final report will be comprised of the following: • A summary and comparison of current law enforcement services provided by the RCSD. • Summarize the number of line staff required, by position type; evaluate overall staff needed based on the current service level in each community. A summary of the analysis of the feasibility of shared law enforcement services in a joint contract or other shared services environment, including: — Organizational and service needs — Operating costs — Transition strategies — Oversight of the joint contract — The advantages and disadvantages of each approach — Implementation strategies Cost allocation recommendations. We are prepared to present the final report to each city in individual meetings with each city if desired. Task Result: The results of this task will be presented the final report. Project Schedule The table below graphically displays the steps and tentative schedule to conduct the Police Services joint contract Feasibility Study. As can be seen from the chart, we are proposing that the study be completed in five months (20 weeks) from project initiation. Matrix Consulting Group Page 13 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study Task Project Initiation Police Profile Analysis of Current Services Resource Needs Transitional Issues Final Report 3 Matrix Consulting Group Page 14 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study 4. Project Cost The Matrix Consulting Group proposes to conduct the Evaluation of the Feasibility of a Joint Police Contract for a fixed price of $59,000. The detailed calculations of our pricing structure are provided below. Project Senior Project Hours / Manager Analysts Analysts Cost Project Initiation 8 16 ............................................................................ 16 40 Police Profiles 4 24 48 76 Current / Desired Services 4 28 32 64 Resource Needs 4 32 32 68 Creating a Joint Contract 4 24 28 56 Final Report 8 Total Hours 32 Hourly Rate $200 Total Professional Fees $6,400 Travel Related Expenses Total Project Cost 24 24 56 148 180 360 $175 $125 $25,900 $22,500 $54,800 $4,200 $59,000 We typically contract on a fixed price basis with monthly billings representing our progress on the project. We are, however, open to other approaches for payment. Matrix Consulting Group Page 15 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study 5. Consultant Team This section of the proposal provides a comprehensive portrait of both the firm's and the project team's qualifications and experience. 1. Introduction to the Matrix Consulting Group The Matrix Consulting Group was formed by senior consultants who created it in order to pursue a service in which the senior people actually do the work in a low overhead environment. Our only business focus is the provision of organization and management analytical services to local government. Our firm's history and composition are summarized below: • We were founded in 2002. However, the principals and senior staff of our firm have worked together in this and other consulting organizations as one team for between 10 and 30 years. Our only market and service focus is management, staffing and operations analysis of local government. • While we provide a variety of services to local government our most significant service area is public safety. The Matrix Consulting Group project team has conducted studies of more than 350 police and sheriff's departments in California and throughout the United States. This experience includes both operational studies and alternative service delivery studies. Our firm maintains offices in California (where we are incorporated domestically), Oregon, Illinois, Washington and Texas. We currently have 20 full-time and 4 part- time staff. • Our proposed project team would be led and largely staffed from our California Headquarters office. We are proud of our track record in providing analytical assistance to local governments in general, and to police departments specifically. This track record is bolstered by our rate of successful implementation, which exceeds 80% of recommendations made. 2. Personnel The Matrix Consulting Group proposes to utilize a senior project team, including our President and other experienced personnel with direct law enforcement experience. The most senior members of the team have between 10 and 30 years of professional Matrix Consulting Group Page 16 CITIES of INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORN[A Proposal to Conduct a Joint Contract Feasibility Study experience as consultants and/or law enforcement professionals. The organization chart, which follows, depicts the project team: President Project Manager 'itts der Senior Manager ialyst Project Analyst It should be reiterated that our team includes no subcontractors. All of our experienced team members are Matrix Consulting Group staff who have worked together regularly on law enforcement projects. Summary descriptions of each team member are provided below beginning with our proposed project manager, with more detailed resumes following these biographies: • RICHARD BRADY is the President of the Matrix Consulting Group. He is the leader of our management studies and law enforcement analytical practices. He has been a consultant to local governments for over thirty-nine years. During that period, he has specialized in the analysis of police services, having conducted studies involving over 250 law enforcement agencies. Mr. Brady has managed and/or significantly participated in every law enforcement study cited as experience in this proposal. Mr. Brady has conducted over 200 policing studies in California and in 38 other states across the country (a listing since 1990 can be found in the more detailed resume which follows this section of the proposal). His recent police contracting and feasibility studies include La Quinta and Laguna Hills as well as Patterson (CA) and Park Ridge, Montvale and Woodcliff Lake (NJ). Mr. Brady has a BA from California State University, Hayward; and a doctorate from Oxford University, U.K. Mr. Brady would function as project manager and primary contact for the City on this project but would include participation in every phase of the project. • BYRON PIPKIN is a Senior Manager with the Matrix Consulting Group. He has over 32 years of experience as a public safety officer through the rank of Deputy Chief in the Sunnyvale Department of Public Safety. Byron Pipkin has extensive consulting experience which includes analysis of law enforcement operations for Sunnyvale's Department of Public Safety as a client project coordinator. Matrix Consulting Group Page 17 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study His recent public safety analytical experience includes studies for Fort Worth and Austin (TX), DeKalb County (GA), Portland (OR), Birmingham (AL) and Newburgh (NY). He led our police feasibility study efforts in La Quinta and worked on studies for Orange County, CA (Laguna Hills, Aliso Viejo and Laguna Woods) and Bergen County, NJ (Woodcliff Lake, Montvale, Park Ridge). His consulting experience also includes analysis of the police departments in Arlington (WA), Aurora (CO), Pacifica and Berkeley (CA), Peachtree City (GA), Springdale (AR), and Rio Rancho (NM), Spokane (WA), Goodyear (AZ), Gait (CA), Gilroy (CA) and Omaha (NE), Onondaga County Sheriff's Office (NY). He also completed a study of the Winnipeg Police Service (Manitoba, Canada). Byron Pipkin is a graduate of the FBI National Academy; received California POST Management, Supervisory and Advanced certificates; and he received his Bachelor's degree from San Jose State University in their Justice Administration program. Byron would be the lead analyst in charge of evaluating the service feasibility. DAVID PITTS is a Manager with the Matrix Consulting Group as part of our Management Services Division, and is based in our San Mateo office. He has a strong background of 33 years in law enforcement and fire services, including service with the San Carlos Police Department and recently retiring as a Deputy Chief in the Sunnyvale Department of Public Safety (CA). During his career, he spent nine years in management positions in which he managed operational and administrative functions of police services, fire services, and special operations (investigations, crime prevention, animal control, school resource officers, neighborhood preservation, and emergency management). While fairly new to consulting, David brings with him the law enforcement manager's perspective to these projects. David would be the lead analyst in charge of evaluating field services and related issues. GREG MATHEWS is a Senior Manager, has over 27 years of private sector and government experience, performing as both a senior management consultant and executive manager. He concluded his public sector career in 2005 as Deputy Director of Auditing for the Los Angeles City Controller's Office where he managed the day-to-day functions of the Performance Auditing, Follow-up, and Management Assessment sections in the Performance Audit Division for a city-wide elected official. He began his formal career with the Pasadena Police Department, supervising the Crime Analysis Unit and became a POST -certified Level 1 Reserve Police Officer. Matrix Consulting Group Page 18 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study For fourteen years he has provided government consulting services to states, cities, counties, and special districts throughout the U.S., emphasizing public safety engagements that include, most recently, Goleta and Chula Vista (CA), Grand Rapids (MI), Springfield (MO) and Albuquerque (NM). He holds a B.A. degree from UC Davis and M.P.A. from the University of Southern California. Greg would be the lead analyst in charge of evaluating the financial feasibility. • IAN BRADY is a Vice President with the Matrix Consulting Group as part of our Management Services Division, and is based in our Portland office. Ian Brady has developed our firm's GIS and statistical analytical approaches for evaluating existing and alternative beat structures Mr. Brady has worked on police management studies for San Francisco PD, Los Angeles PD, Fort Worth PD, Winnipeg (Canada), Hanford (CA), Berkeley (CA), Laguna Hills (CA). His experience also includes studies of the Rockingham County (NH) Department of Corrections and the Orange County (FL) Pretrial Release Program. He received his BA in Political Science from Willamette University in Salem, Oregon. Ian would assist with data analysis and would be responsible for the comparative and GIS analysis as well as general data support. Matrix Consulting Group Page 19 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study 6. Experience and References In this section of the proposal is provided a summary of the police study experience of the firm together with reference information. 1. Police Studies Conducted The Matrix Consulting Group has extensive experience conducting police services analyses of all types. These assignments have included management studies, staffing studies, feasibility studies and master plan studies such as this one. We have worked extensively with law enforcement agencies of all sizes and diverse operating environments and communities — in all, over 350 departments. A list of our police management, staffing and operations study experience in the past 10 years is provided below (with projects in California bolded): Austin, Texas Berkeley, California Beverly, Massachusetts Brattleboro, Vermont Briarcliff Manor, New York Carlisle, Pennsylvania Clearwater. Florida Columbia, Missouri Coral Gables, Florida Franklin Township, NJ Hayward, California Kyle, Texas Mahwah, New Jersey Mendham, New Jersey Milwaukee, Wisconsin Montpelier, Vermont Newburgh, New York Omaha, Nebraska Onondaga County, New York Ontario, California Peoria, Arizona Portland, Oregon Raleigh. North Carolina Redding, California Richmond, Virginia Sacramento, California San Antonio, Texas San Jose, California Seaside, California Southlake, Texas St. Petersburg, Florida Watertown, Massachusetts West Sacramento, California In addition, our California experience is extensive; we are currently completing law enforcement staffing studies for San Francisco and Los Angeles. The firm and this proposed project team has extensive prior experience conducting new agency feasibility studies and evaluations of contracting for law enforcement services. The following table provides a summary of the feasibility and related studies conducted by the firm. Cooper City, FL Kenmore, WA Laguna Hills, CA La ❑uinta, CA Rancho Cordova, CA San Clemente, CA Citrus Heights, CA College Park, MD Cupertino, CA DanvillefLafayette/Orinda, CA Laguna Hills & Woods, CA Riverside County, CA Augusta 1 Richmond County, GA Bergen County, NJ Boston Area Agencies, MA Endicott 1 Vestal, NY Glendale/ Pasadena, CA Truro & Provincetown, MA Matrix Consulting Group Page 20 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study \We are currently evaluating police services alternatives for the Kensington Police Protection and Community Services District (CA) and have developed a RPP for police services for the District. And, the firm and this project team recently completed a previous police regionalization study for La Quinta, Indian Wells, Palm Desert and Rancho Mirage. 2. References We are providing in this section of the proposal, references for selected analytical projects that have been performed by the firm in the past 5 years. The references provided projects include law enforcement feasibility studies as well as police management studies. La Quinta, Based in extensive public input and support to the Chris Escobed❑ California process this project evaluated the contract for Assistant to the City service from the Riverside County Sheriff's Office. Manager Police Services Principal recommendations included -- modify the 760-777-7010 Studies contract to allow the Chief the discretion to allow patrol staffing levels to fall below the contracted level up to 15%; the City should work with the Sheriff's Office and management from gated communities to evaluate the options available to facilitate quick entry of police officers; Expand the regular duty hours of the Traffic Unit to provide coverage from 0600 — 1900 or 2000 hours on weekdays but increase their productivity; reduce the number of daily Patrol Officer hours from 150 daily to 140 hours daily with annual savings of $581,965, We have also just completed a third follow up study to update our original analyses and first follow-up. We also developed a "high level assessment" of the feasibility of developing a joint contract with Indian Wells, Palm Desert and Rancho Mirage. Matrix Consulting Group Page 21 CITIES OF INDIAN WELLS, LA QUINTA AN PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study Laguna Hills, In 2014 Matrix Consulting Group completed a Don White California study for the City of Laguna Hills and in 2016 the City Manager adjacent cities of Aliso Viejo and Laguna Woods 949-707-2610 Police Services Study partnered with Laguna Hills to conduct a feasibility study for developing a joint contract with the Orange County Sherriff's Department to provide law enforcement services. The Orange County Sheriff's Department provides police services to all cities. In spite of demonstrated high service levels and support from the community problems surfaced — contract costs had escalated primarily due to personnel costs (especially pension costs) and rose faster than inflation. The study for Laguna Hills in 2014 gave key recommendations included changing policies to restrict out of City responses, additional compensation from a neighboring city for the provision of all late night services, and sharing the cost of the Administrative Sergeant with another contract city (savings of $122,000). The 2017 three city contract consolidation study focused on the feasibility of sharing field and administrative services and cost allocation. Rancho Cordova, Matrix Consulting just completed a Cyrus Abhar California comprehensive assessment of service delivery for City Manager this Sacramento area city which included the 916-851-8800 Police Services feasibility of creating a municipal department and Assessment and a contract with a neighboring city. Alternatives Study The study of existing services identified opportunities to improve the relationship with the Sheriff's Office — including working with the community to develop a strategic plan and better ongoing partnerships, deployment changes to better utilize County patrol units in the integrated service delivery approach in east county, improved case management for detectives and focus for special enforcement units. The study of the feasibility of a municipal department and a contract alternatives demonstrated potential or cost saving on an operating basis. However, the initial and transitional costs of such options together with the potential for disruption in service partnerships with the community led the City to improve existing services rather than further explore a new service relationship. Matrix Consulting Group Page 22 CITIES OF INDIAN WELLS, LA QUINTA AND PALM DESERT, CALIFORNIA Proposal to Conduct a Joint Contract Feasibility Study Matrix Consulting Group Page 23