HomeMy WebLinkAboutTRAKit - Addtl Svcs for Software ImplementationCITY OF PALM DESERT
INFORMATION SYSTEMS
STAFF REPORT
.r •
REQUEST: APPROVE ADDITIONAL SERVICES QUOTE FROM SUPERION,
LLC FOR TRAKIT SOFTWARE IMPLEMENTATION, AND
AUTHORIZE CITY MANAGER TO EXECUTE AGREEMENT.
SUBMITTED BY: CLAYTON VON HELF, INFORMATION SYSTEMS MANAGER
DATE: AUGUST 24, 2017
CONTENTS: EXHIBIT "A" — QUOTE Q-00027799
Recommendation
By Minute Motion, that the City Council: approve the additional services
from Superion, LLC, for TRAKiT implementation, and authorize City
Manager to execute agreement
Strategic Plan Objective
Although the City's internal I.T. infrastructure is not addressed in the strategic plan, its
upgrade underlays, and is essential to, all projects and services performed by the City.
Information Technology Master Plan
Many of the initiatives in the Information Technology Master Plan will be influenced by
our successful implementation of TRAKiT. These include the Enterprise Resource
Planning (ERP) Improvement Plan, Land Management Software, and Electronic Plan
Submittals and Reviews.
Executive Summary
TRAKiT will be the software utilized by Planning, Building and Safety, Public Works,
Code Compliance, and Business License staff. This software will modernize the
services the City provides to business owners, builders, developers, and residents. It
will include an online portal for payments and submittals, an electronic plan portion, and
the ability to accurately locate all of our services within a single interface. This quote is
for additional professional services from Superion to prepare for and support the first
day of live implementation, scheduled for Monday, October 23, 2017.
Staff Report
Approve Additional Services TRAKiT
August 24, 2017
Page 2 of 2
Background
TRAKiT software will be the main point of contact between City staff and most of our
customers. Whether a building permit, code compliance case, or business license
renewal, all items will be recorded using this software. Due to the high impact this
software will have on our staff and customers, we delayed our original implementation
date of June 26, 2017. Both City and Superion staff agree that the delay would provide
a product launch with minimal impact, by allowing additional time for configuration,
testing, and training. The original contract included configuration, conversion, support,
and training, however, these services were used for the June 26 implementation date.
The new delayed implementation date, with the additional configuration, testing,
training, data conversion, and Superion staff support, was not covered under the
original agreement. This quote provides the City with the additional Superion resources
needed for the new implementation date of October 23, 2017.
City staff is also using the delay to configure the Web Portal for TRAKiT. This action will
allow customers to conduct business with the City on the Internet. Roll out of services
with Business License renewals will begin this Fall, with other services to follow.
Fiscal Impact
Approval of staff's request would result in an expense of $38,480.00. Funds are
available within account number 5304190-4404000. No additional appropriation is
requested.
Submitted By: Department Head
i
l r '/
Cla on vo i-fellA" u
Infor ystems Manager
Approved by:
r�
Janet . Moore
Direct r of Finance
Lori CarrSey ' V i/
Director of Administrative Services
i
Lauri Aylaian
City Manager
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