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HomeMy WebLinkAboutOrd 1332 - Short-term Rental - Enfrcmnt-Oprtnl Std-CommORDINANCE NO. 1332 STAFF REPORT CITY OF PALM DESERT COMMUNITY DEVELOPMENT DEPARTMENT MEETING DATE: October 26, 2017 REQUEST: CONSIDERATION TO APPROVE ONE OF THE RECOMMENDATIONS BELOW REGARDING THE PROPOSED AMENDMENTS TO CHAPTER 5.10 SHORT-TERM RENTALS FOR ENFORCEMENT, OPERATIONAL STANDARDS, COMMUNICATION, AND DENSITY REQUIREMENTS FOR SHORT-TERM RENTALS WITHIN THE CITY OF PALM DESERT. Recommendation 1. Waive further reading and pass to second reading either option "A" or "B" (below) of Ordinance No. 1332 to amend Palm Desert Municipal Code Chapter 5.10 regulating Short -Term Rentals (STRs): A. Ad Hoc Committee Recommendation (Prior to Commencing Public Hearing Process): (Version One). Amending Chapter 5.10 Short -Term Rentals to implement best practices in management and creating a buffer/separation of 500 feet within the Residential Single -Family (R-1) zone and a buffer/separation of 300 feet within the Residential Mixed - Family (R-2) zone. OR B. Staff Amended Recommended Alternative (Post Planning Commission Meeting): (Version Two). Amending Chapter 5.10 Short -Term Rentals to implement best practices in management and prohibit the issuance of new short-term rental permits within the R-1 and R-2 zones. All existing short-term rental permits will be allowed to continue to operate as long as they comply with Chapter 5.10. AND 2. By Minute Motion: A. Authorize the City Manager to develop an appropriate position and add one full-time employee to the Code Compliance Division for the purpose of enhanced monitoring and enforcement of Short -Term Rental Permits, with an estimated cost of up to approximately $100,000.00 annually. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 2 of 12 B. Authorize staff to release a Request for Proposals (RFP) for operating a Short -Term Rental Hotline, and performing other compliance activities. C. Direct staff to calculate a permit fee based upon the all-inclusive cost of administering a Short -Term Rental Compliance Program, and to return to the City Council at a later date with a resolution to adopt that fee. Executive Summary Approval of either the Ad Hoc Committee's or Staff's recommendation would implement new regulations for STRs related to enforcement, operations, and communications, with two options on how to handle density/compatibility issues. The Ad Hoc Committee's recommendation would create a buffer strategy in single-family neighborhoods (R-1 & R-2), while staff's amended recommendation would deem STRs incompatible within single-family neighborhoods (R-1 & R-2). Staff's amended recommendation was formed through public testimony, during which it became evident that residents are no longer happy with the quality of life provided by the STR uses allowed by the City. Additionally, both recommendations provide direction to hire a new swing shift Code Compliance Officer and to take other actions in support of an increased level of STR management. Planning Commission Recommendation On October 3, 2017, the Planning Commission conducted a public hearing and heard testimony from approximately 40 individuals regarding STRs. The majority of the speakers were residents from south Palm Desert within the R-1 zone who are opposed to STRs. The smaller percentages of the speakers were individuals from property management companies, realtors, agencies within the Valley, and people in favor of STRs. After the public hearing concluded, the Planning Commission deliberated and could not agree on a recommendation. Staff has summarized their comments below: Chairperson DeLuna: She stated that a home is the possession about which people are most passionate. She also stated that the climate in the desert is changing with the festivals and tennis tournament, and the City needs to change in a responsible way to protect citizens, and at the same time people need to understand that the City had lots of issues with unpermitted STRs. She believed if the City is too strict, then it will force people to operate STRs underground and then the City will not have the policies to regulate them. She felt sympathetic for the residents' distress within the R-1 zone and stated that most of their complaints are enforcement issues. If the City increased their enforcement and procedures, then that should help. She believed that the City would need to find common ground and enforcement should help. She supported the ordinance with increased enforcement. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 3 of 12 Vice Chair Pradetto: He stated the STR permit fee should be much higher than $26. He believed that the fees should cover enforcement and not transient occupancy tax (TOT). He also stated that he had sympathy for the residents who have lost sleep, and believed the City needs to give residents their sleep back. He stated that the City needs to take some time to learn from other jurisdictions. He believed the investors who do not live within Palm Desert should not be able to comment since they have no ties to the community. He was comfortable with the proposed on -site owner STR and temporary STR permits, as long as they are year-round residents and not seasonal. He would support to elimination of STRs within the R-1 and R-2 zones; however, possibly STRs could remain, subject to a Conditional Use Permit (CUP). Commissioner Gregory: He stated it is troubling to see homeowners this upset. The intent of neighborhoods is for people to live there. Many individuals are making money off STRs, which is wrong because they are changing the neighborhood and they are making money off infrastructure that is already there. Neighborhoods should be where people know each other. He believed that the issue started in 2012 when the City Council allowed STRs without knowing what impact they would have. They have become a problem because they have created stress for many homeowners, which is not right. He stated a small percentage of homes within the R-1 and R-2 zones have been rented out and are causing the most problems, and STRs within the R-1 and R-2 zones are not appropriate. He also recommended that the minimum night stay be increased to 30 nights where those renters can interact within the neighborhood. He had no concerns with on -site STR owners. He was comfortable with STRs within Planned Residential (PR) communities since they are considered different, and homeowners' associations (HOA) should be able to decide what is best for their private community. Commissioner Greenwood: He was uncomfortable with STRs within the R-1 and R-2 zones based upon the testimony from residents. He stated that with most problems, once you define an issue you can solve it. If the City had the proposed enforcement policies in place from the beginning, the opinion on this matter may have been different. He recommended that the existing moratorium on STRs remain in effect within the R-1 and R-2 zones for a minimum of one full season. He stated the community has been significantly affected by STRs, and the City has not had the necessary policies and enforcement tools in place to deal with the issue. It would be premature to add to the issue without having control on the existing permits that are in place. He would like to see the City enact and try the proposed enforcement policies to see if they make a difference and if it changes the opinion of the residents. He also recommended that the length of stay should be studied and be a minimum of five to seven nights. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 4 of 12 He agreed with the registration and communication policies within the ordinance, especially the check -in. He stated that residents have been through a lot and the moratorium will allow the City to look at parking, how many Code Compliance Officers are needed, and the density of STRs. He was comfortable with STRs within PR communities, and HOAs should be able to decide what is best for their private community. He also agreed that on -site owner STR permits should be allowed in all zones, but had a concern that some will rent their home and stay in town at a friend's house, and if a situation occurred they would run home. Commissioner Holt: She stated residents should not be burdened with a congregation of STRs within their neighborhood and the City needs to alleviate them. The City should have zero tolerance for owners who violate the City's codes and ordinances. She would like to see owners be fined multiple times during one weekend. The City allows party homes, which cause neighbors multiple sleepless nights. She understood why people buy in south Palm Desert because it is quiet. She believed once enforcement is heavier and people know about the enforcement, then STR enforcement should become easier. She would like to see the limit of daytime occupants reduced, see home inspections, and an on-line tracking system for complaints. She would also like to look at a limited number of STRs an owner can have and limit the number of STRs within the R-1 and R-2 zones. The City should have at least two Code Compliance Officers year-round, especially during the festivals. She understood the STR owners' need to make money and the TOT that the City collects; however, homeowners should come first. The City should review the ordinance within six months to a year to make sure that the City is doing their job with complaints, the hotline, and enforcement. She also stated if an owner or renter threatens a neighbor then that should be punishable as well. Ad Hoc STR Subcommittee Recommendation The Committee met on four separate occasions, with the internal City group forming the original 19-member committee on February 2, 2017. The Committee recommended the proposed ordinance (Version One), which was released to the general public on September 1, 2017. Below are the amendments that this ordinance would make to the existing ordinance: • Enforcement/Penalties (increasing fines, implementing a three -strike rule, and adding a swing shift Code Compliance Officer). • Operational Requirements (requirements of owners and renters to meet and greet, and to limit changes to the character of the neighborhood). • Communication (establish guidelines for the neighborhood, renter, and owner communication). October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 5 of 12 • Density (implement a separation requirement of 500 feet within the R-1 zone and 300 feet within the R-2 zone). This issue did not have a clear consensus. • Creation of the on -site owner STR and a temporary STR (18 days per year) permits. The Committee generally supported all aspects of the amendments except the buffer/separation requirements. Many members, especially in south Palm Desert, lobbied for a complete ban of STRs within the R-1 zone, while other members requested all property owners to have the right to market their home as a STR, if they desired. Staff ultimately proposed the buffer/separation requirements as a compromise between the two groups. Hotel and Signature Events Committee On October 4, 2017, staff met with the Hotel and Signature Events Committee (Hotel Committee) regarding their review on STRs. Members of the Hotel Committee stated that they do view each STR as a competing hotel room, but also acknowledged that not all STR guests are hotel customers. Members of the Hotel Committee stated the number of STRs (1,228) within the City is not ideal but it is tolerable, and more may pose a concern. The Hotel Committee stated that people are traveling differently because of STRs, and admitted that the hotel industry needs to update their product in order to capture that traveler. The main concern for the hotel industry is that STRs should be held to the same standards that hotels are in regard to rules and regulations. Hotels have to comply with the American's with Disabilities Act (ADA) where STRs do not. Hotels must have on -site security guards and staff members, regulations for pool hours, zoning regulations, and building code requirements, where STRS do not. Since STRs are considered hotels; they should be held accountable. Background Analysis In 2012, the City Council added Chapter 5.10 Short -Term Rentals creating the current Short -Term Rental Ordinance, and repealed requirements of STRs from Chapter 25 - Zoning that required a Conditional Use Permit (CUP). The creation of the STR Ordinance was the first time that homeowners could rent their home for less than 27 consecutive days with a three-day, two -night minimum stay, without going through a public hearing to obtain a CUP. STRs have grown rapidly throughout the nation and within the Coachella Valley. Property owners are legally required to obtain a permit from the City to utilize their property as a STR. There are currently many required steps, including providing a 24-hour contact and acknowledging receipt of the "Good Neighbor Brochure" prior to renting a residence. There are approximately 1,228 permitted STR units currently operating in the City, and the City's Code Compliance Division is tasked with enforcing and managing the requirements of the license. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 6 of 12 Over the last two years, there has been a general uptick in permit issuance. STRs have become a popular way for owners and investors to convert single-family homes into significant revenue generators. While this is good for some, it is causing a disturbance for many homeowners within the R-1 and R-2 zones. Residents have become increasingly vocal in asserting that STRs are ruining their quality of life and changing the character of their neighborhoods. Because of this and the recent STR regulatory activity in neighboring cities, on January 12, 2017, the City Council established a 45-day temporary moratorium on the issuance of STRs. The Council also directed staff to form a committee and appointed Councilmembers Kelly and Nestande to participate in that committee. On February 2, 2017, City staff formed and met with the internal committee and discussed the formation of a 19-member stakeholder task force consisting of the following: • Rental Companies/Property Managers — Two members • HOA Presidents/Members — Two members • Homeowners within an HOA — Two members • Homeowners not within an HOA — Three members • Hotel Industry — Two members • Realtors — Two members • City representatives — Staff from Planning, Code Compliance, Finance, and the City Manager's office. On February 23, 2017, the City Council extended the temporary moratorium on the issuance of STRs city-wide for an additional ten (10) months and fifteen (15) days. The Council directed staff to open the Committee to the public and listen to their input regarding STRs, and come back to the Council with a recommendation. On March 2, 2017, the City held the first Committee meeting. Staff stated during the meeting that the goal was to balance the expedience of this process with hearing all parties' concerns prior to making a recommendation to the City Council. After the March 2 meeting, City staff concluded that there were four (4) main topics (Enforcement/Penalties, Operational Requirements, Communication, and Density), requiring further study. During the next three Committee meetings, which occurred on April 6, April 20, and July 6, the four topics emerged as the primary issues. The following were discussed for each: 1. Enforcement/Penalties • Heavier fines for owners, renters, and management companies. • Three (3) strikes within a year result in loss of the permit. • The need for one to two Code Compliance Officers working the later hours, especially Thursday through Sunday nights. • The hotline number is not an effective tool for prompt resolution. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 7 of 12 2. Operational Reauirements for property owners and renters • A meet and greet at the home between the owner and renter to review all the rules and explain it is not a party home. • Posting of all City ordinances and Good Neighbor Brochure in plain sight. • Execution of a formal acknowledgement from the guest demonstrating that they are aware of all rules and regulations. 3. Communication • Notify adjacent neighbors of which homes are STRs. • Provide neighbors with the Good Neighbor Brochure and hotline number. 4. Density • Allow STRs only in gated areas. • Do not allow STRs in R-1 and R-2 zones. • Create a buffer around each existing STR. • Consider capping the number of STRs in each neighborhood. The comments that were discussed during the Committee meeting came from approximately 70 people. Staff found that the group has strong differences on how they viewed and defined STRs. However, they all seemed to agree upon approaches to three of the main categories: Enforcement/Penalties, Operational Requirements, and Communication. Proposed approaches in the Density category never seemed to resonate with anyone, because they didn't solve or meet everyone's concerns or agendas. After the July 6, 2017, Committee meeting, staff thanked the Committee for their input and began to draft an ordinance to take through the public hearing process. Analysis The City currently has 1,228 STRs, and they are divided up into four residential zoning districts. Below is a chart showing the zoning districts, total number of residential units within each district, total number of STRs, and percentages for each district. Zoning Total Residential Total STR Permits Percentage of Designation Units STRs P.R. 24,010 840 3.5% R-1 3,977 212 5.3% R-2 1,893 64 3.4% R-3 1,667 46 2.7% Committee's and Staff's ioint recommendations The recommendations of the two groups (Committee and staff) agree on the proposed ordinance for the first three categories, except for three minor alterations that are discussed below regarding mailing notifications to property owners, responsible person's minimum October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 8 of 12 age, and timeframe of change of ownership. Below are the proposed amendments for the first three categories: Enforcement/Penalties The Committee and staff agree on this topic and believe that the City needs to increase its enforcement efforts. The Committee and staff are proposing to increase the fines for any type of violation. The fines will extend to the operator, occupant, and owner. The existing ordinance has fines in the amount of $250, $500, and $1,000. The proposed fines are as follows: • First citation is $1,000. • Second citation for the same offense within a 12-month period of the date of the first offense is $3,000. • Third citation within a 12-month period of the date of the first offense is $5,000 and an immediate revocation of the STR permit for a period of two years. The recommendation also includes increasing the fines for violators who are operating a STR without a valid permit. The existing ordinance has fines in the amount of $250, $500, and $1,000. The proposed fines will be as follows: • First citation - $1,000. • Second citation or subsequent citation - $5,000, and the City has the right to refuse the issuance of any future STR permit to the same owner within the City. Currently, the City's Code Compliance Division enforces regulations for all existing STRs. The City also contracts with a consultant, who is tasked with searching websites for non - permitted STRs. The City also contracts with another consultant, who manages a hotline number where neighbors can call 24/7 for complaints. The dispatcher then notifies the owner or operator of the STR and they have 60 minutes to notify the renter of the complaint. City staff has heard on several occasions that the hotline number is not effective, because sometimes it is a recording, and there is no verification whether the complaint was resolved until the next business morning. The Committee and staff believe that responding in 60 minutes is too slow. Both are proposing that the owner/operator must be available 24 hours a day, seven days a week for the purpose of responding within 30 minutes to complaints regarding the condition, operation, or conduct of occupants or guests of the STR Unit. Additionally, it has been suggested that the City hire a full-time Code Compliance Officer who works Wednesday through Sunday from 6:00 p.m. to 2:00 a.m. This officer would be able to respond immediately and assess the reported violation. Because of the irregular seasons and hours during which complaints are received, an effective response team cannot be formed simply by hiring a large number of year-round code compliance officers. It will be necessary to supplement the permanent code compliance team with part-time, seasonal workers, either through an outside vendor or through temporary staff. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 9 of 12 Operational and Communication Requirements These two categories were combined because the Committee and staff agree that the current ordinance Tacks accountability of the owners, operators, and renters. Below is a summary of proposed amendments: Prior to occupancy of a STR unit the operator must do the following: • Meet and greet the renter on -site and obtain his or her name, address, and a copy of a valid government -issued identification. • Provide the renter with a copy of the Good Neighbor Brochure. • Provide the renter with information about the STR regulations. • Require the renter to execute a formal acknowledgment in the form acceptable by the City that he or she is legally responsible for compliance of all occupants of the STR unit and their guests, with all applicable laws, rules and regulations pertaining to the use and occupancy of the STR unit. Provide the Responsible Person with the Operator's 24-hour availability information. • Provide the renter with a copy of the maximum number of overnight occupants and the maximum number of daytime occupants as permitted pursuant to the chapter. • Provide the Responsible Person with a copy of trash pick-up day and applicable rules and regulations pertaining to leaving or storing trash on the exterior of the property. • Include in the Good Neighbor Brochure that no music will be played outdoors after 10:00 p.m. Lastly, the Committee and staff are proposing that, upon the issuance of a new STR permit and a renewal permit, the City mail a notice to the owners and occupants of all residences within 200 hundred feet of the property line. The notice will provide information regarding how to lodge complaints (a copy of the Good Neighbor Brochure, and the 24-hour contact person's name and telephone number) regarding the STR unit. The owner will be required to supply the City with the mailing labels as part of the application process. Staff's three minor amendments to the Committee's Recommendation • Section 5.10.030 Definitions "Responsible Person" states that the occupant must be at least 21 years of age. Staff has heard that the industry renting standard age is 25 years old. Staff is recommending increasing the minimum age from 21 to 25 years old. • Section 5.10.060 Short -Term Rental permit for all types Letter D, states upon issuance of a new and renewal STR permit that the City shall notify owners within 200 feet. Staff is recommending to exclude STR permits that are located within the Planned Residential zones (which are primarily gated communities with HOAs). • Section 5.10.060 Short -Term Rental permit for all types Letter F, states that property ownership or operator changes must be reported within 14 days. Staff is recommending increasing the timeframe to 30 days. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 10 of 12 Densitv/Allowable Zoning Districts This concept was the most discussed and emotional topic during the Committee meetings and at the Planning Commission meeting. It was also the most divided topic and a cohesive decision or resolution was not established. Based on these opposing views, staff and the Committee drafted an ordinance that represented a compromise between all groups. Since the public hearing before the Planning Commission, staff has created an amended recommendation and has provided a comparison below: Ad Hoc Committees recommendation Although even the Committee members could not reach consensus, they agreed to put forward an ordinance with a buffer/spacing within the R-1 and R-2 zones on the issuance of new STR permits. All existing permitted STRs within the R-1 and R-2 zones would be allowed to continue to operate as long as they are in compliance with the ordinance. Below is the proposed language. • A new STR permit within the R-1 zone will not be issued if the rental unit is located within 500 feet of any existing actively operating STR unit. • A new STR permit within the R-2 zone will not be issued if the rental unit is located within 300 feet of any existing actively operating STR unit. • The buffer/spacing distances shall be measured from each property line. • The City shall maintain a current map of all STR unit locations. • If an existing permit is not renewed, then a new permit will not be issued if the unit falls within the buffer. • If an existing permit is revoked and the STR unit is located in the R-1 or R-2 zones, then a new permit will not be issued unless the unit is not located within a buffer. As stated previously, this concept never gained high levels of support as it was presented to the community. STR operators claim it is a quasi -moratorium, and community members state that it does not go far enough to fix what is seen as a use that is "out of control." Staff's Amended Recommendation After careful study of all public input, staff believes that the proposed buffer/separation requirements do not address the underlying question of whether or not STRs are compatible within single-family zones (R-1 & R-2). Staff also believes that when the City Council allowed STRs in 2012, they did not foresee the boom that the STR industry would experience. The moratorium has allowed staff to study the impacts of STRs within the community and has allowed residents to voice their concerns. Staff has heard from hundreds of residents (mainly within south Palm Desert and Palm Desert Country Club) who state that their quality of life is suffering, and many have stated that they wish to move out of Palm Desert. Based on the Planning Commissioners' comments and public testimony, staff believes that prohibiting new STRs within the R-1 and R-2 zones is the correct course of action. Staff recommends allowing all existing STRs within those zones to continue to operate as long as October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 11 of 12 they are compliant with Chapter 5.10. The proposed enforcement will remove the lax operators and will allow the responsible owners to continue to operate in a respectful manner. Staff believes attrition will yield a lower number of total permits within the single- family zones. Staff has observed that STRs are generally compatible in Planned Residential (P.R.), and Residential Multiple -Family (R-3) zoning designations, as most of these communities have some form of governing association. Staff has attempted to create an ordinance that would support these communities in managing STRs. Several gated communities have indicated that STRs are working since most of the clubs are set up to operate as a resort with swimming pools, security services, golfing, and clubhouse amenities. The bulk of the existing permitted STRs are located within the P.R. zone, and there are ample growth opportunities. Two new STR permit types Regardless of which recommendation the City Council chooses, both the Committee and staff recommend implementing two new types of STR permits. Both types of permits would offer residents within the R-1 and R-2 zones STR options. Temporary STR Permit The temporary STR permit would allow for a homeowner to have the option of renting their home for four separate occasions totaling no more than 18 days per calendar year. This would allow for homeowners to capture the rental business during festivals and the tennis tournament, if they desire. This permit still requires all additional information as outlined within the proposed ordinance, including paying the transient occupancy tax. On -Site Owner STR Permit This permit pertains to an owner who is living in and present within the main unit to rent one (1) or more bedroom(s), or a attached/detached casita. This permit still requires all additional information as outlined within the proposed ordinance, including paying the transient occupancy tax. The owner must also demonstrate regular occupancy during the rental period, which may be by neighbor verification or other means sufficient to the City. Summary The proposed amendments provide guidance and regulations for how STRs are regulated and operated within the City. The proposed amendments do not address all comments that staff received. The Committee and staff agreed on three of the main categories (Enforcement/Penalties, Operational Requirements, and Communication); however, could not reach consensus on Density. Staff has put forth the amended recommendation in the belief that the City's primary role is to define uses within each zoning district. STRs seemingly blur the lines of compatible uses in single-family zones (R-1 & R-2) to the point where staff believes that the Amended Recommendation is the most prudent course of action. October 26, 2017 — Staff Report Chapter 5.10 Short -Term Rentals (STRs) Page 12 of 12 Fiscal Analysis: STR popularity has exploded since the City's ordinance revisions in 2012 as indicated in the matrix of total TOT revenue below: Year Hotel Properties 2017 $13,275,463 2016 $10,193,829 2015 $10,029,019 2014 $9,234,216 2013 $8,656,482 STRs $1, 778, 796 $1,059,168 $770,661 $621,294 $532,499 Total $15,054,259 $11,252,996 $10,799,680 $9,855,510 $9,188,981 STR permits in the R-1 & R-2 zoning districts represent approximately 23 percent of the total permits issued throughout the City. As currently proposed in both the Ad Hoc Committee and Staff amended recommendations, existing permit holders would continue to operate, which would likely have a minor short-term effect on STR revenue. Staff believes both versions of the draft ordinance provide ample opportunities for STR growth within the City in both the P.R. and R-3 zoning districts. Included in this report is also a request to hire a swing shift Code Compliance Officer as well as to take other actions which would allow the City to manage STRs more effectively. The total fiscal impact of these management tools is not fully known at this time. However, staff will return to the City Council at a later date for consideration of a permit fee to offset the costs of processing applications. Prepared by: Kevin Swartz, Associate Planner LEGAL REVIEW Approved as to Form Robert W. Hargreaves City Attorney ATTACHMENTS: DEPT. REVIEW an Stendell Director of Community Development 1. City Council Ordinance No. of the City's Municipal Code 2. Exhibit "A" — [Version One] and [Version Two] 3. Buffer Maps (R-1 and R-2) zones 4. The Desert Sun Legal Notice 5. Correspondences received FINANCIAL REVIEW CITY MANAGER aft Moore erector of Finance Lauri Aylaian City Manager ; amending changes to Chapter 5.10 Short -Term Rentals ORDINANCE NO. 1332 AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF PALM DESERT, CALIFORNIA, APPROVING AMENDMENTS TO PALM DESERT MUNICIPAL CODE CHAPTER 5.10 SHORT-TERM RENTALS IN REGARDS TO ENFORCEMENT, OPERATIONAL STANDARDS, COMMUNICATION, AND DENSITY REQUIREMENTS FOR SHORT- TERM RENTALS WITHIN THE CITY OF PALM DESERT WHEREAS, pursuant to the authority granted to the City of Palm Desert ("City") by Article XI, Section 7 of the California Constitution, the City has the police power to regulate the use of land and property within the City in a manner designed to promote public convenience and general prosperity, as well as public health, welfare, and safety; and WHEREAS, adoption and enforcement of regulations and other land use regulations lies within the City's police powers; and WHEREAS, the City Council established an Ad Hoc Short -Term Rental Subcommittee, comprised of industry representatives, elected officials, community members, and City staff, to review the existing ordinance and to make recommendations for changes on how the City should regulate short-term rentals; and WHEREAS, the Planning Commission of the City of Palm Desert, Califomia, did on the 3rd day of October 2017, hold a duly noticed public hearing to consider recommendations from the Ad Hoc Short -Term Rental Committee in regards to enforcement, operational requirements, communication, and density to the City Council; and WHEREAS, the City Council of the City of Palm Desert, California, did on the 26th day of October, 2017, hold a duly noticed public hearing to consider two recommendations one from the Ad Hoc Short -Term Rental Committee and one from City staff amending Chapter 5.10 Short -Term Rentals in regards to enforcement, operational requirements, communication, and density of short-term rentals throughout the City; and WHEREAS, the City Council of the City of Palm Desert, California has determined that the amendments to Municipal Code Chapters 5.10, are consistent with the General Plan and applicable state law; and WHEREAS, at said public hearing, upon hearing and considering all testimony and arguments, if any, of all interested persons desiring to be heard, said City Council did find the following facts and reasons to exist to approve said request: NOW, THEREFORE, BE IT ORDAINED by the City Council of the City of Palm Desert, California as follows: SECTION 1. Adoption of Recitals. The City Council hereby adopts the foregoing recitals as its findings in support of the following regulations and further finds that the following regulations are beneficial and appropriate to protect the health, safety and welfare of the residents and businesses of Palm Desert within the City limits. ORDINANCE NO. 1332 SECTION 2. Adoption of amendments to Chapter 5.10 "Short -Term Rentals" of the Citv's Zonina Ordinance as identified in "Exhibit A". SECTION 3. Severability. If any section, subsection, subdivision, paragraph, sentence, clause, or phrase in this ordinance or any part thereof is for any reason held to be unconstitutional or invalid or ineffective by any court of competent jurisdiction, such decision shall not affect the validity or effectiveness of the remaining portions of this ordinance or any part thereof. The City Council hereby declares that it would have passed each section, subsection, subdivision, paragraph, sentence, clause, or phrase thereof irrespective of the fact that any one (1) or more subsections, subdivisions, paragraphs, sentences, clauses, or phrases be declared unconstitutional, or invalid, or ineffective. SECTION 4. California Environmental Quality Act Finding. The City of Palm Desert (City), in its capacity as the Lead Agency under the California Environmental Quality Act (CEQA), has determined that the amendments to Chapter 5.10 is exempt from CEQA review pursuant to Section 15061(b)3 in that the amendments to further regulate the use of short-term rentals will not have a significant negative impact on the environment. SECTION 5. Publication. The City Clerk of the City of Palm Desert, California, is hereby directed to publish this ordinance in The Desert Sun, a newspaper of general circulation, published and circulated in the City of Palm Desert, California, and shall be in full force and effect thirty (30) days after its adoption. PASSED, APPROVED, AND ADOPTED by the City Council of the City of Palm Desert, California, at its regular meeting held on the day of 2017, by the following vote, to wit: AYES: NOES: ABSENT: ABSTAIN: ATTEST: RACHELLE D. KLASSEN, CITY CLERK CITY OF PALM DESERT, CALIFORNIA JAN C. HARNIK, MAYOR 2 Exhibit "A" [Version One: Ad Hoc Short -Term Rental Committee Recommendation] Title 5 BUSINESS TAXES. LICENSES AND REGULATIONS Chapter 5.10 SHORT-TERM RENTALS 5.10.010 Title. This chapter shall be referred to as the "Short -Term Rental Ordinance." (Ord. 1236 § 2, 2012). 5.10.020 Purpose. A. The purpose of this chapter is to regulate privately -owned residential dwellings used as Short -Term Rental Units, ensure that transient occupancy taxes (TOT) are paid and collected, and minimize the potential negative effects of Short -Term Rental Units on surrounding residential neighborhoods. B. This chapter is not intended to allow any residential property Owner to violate any private conditions, covenants, and restrictions applicable to the Owner's property that may prohibit the Owner from using his or her property as a Short -Term Rental Unit, as defined in this chapter. (Ord. 1236 § 2, 2012). C. The City reserves the right to change the regulations provided in this chapter at any time, including discontinuing the issuance of Short -Term Rental Units permits, notwithstanding any impacts to existing or future short-term permit holders. Anyone accepting a Short -Term Rental Units permit pursuant to this chapter acknowledges and accepts that possibility. 5.10.030 Definitions. For purposes of this chapter, the following words and phrases shall have the meaning ascribed to them by this section: "Actively Operating" means a short-term rental that is rented out/occupied for a total of more than 18 days per calendar year. "Apartment" means a rented room or set of rooms that is part of a residential building and is used as a place to live. "Applicable Laws, Rules and Regulations" means any laws, rules, regulations and codes (whether local, state, or federal) pertaining to the use and occupancy of a privately -owned dwelling unit as a short-term rental. "Applicant" means a person applying for a Short -Term Rental Unit permit, and a temporary Short -Term Rental Permit, or renewal of either permit. "City Manager" means the City manager of the City, or his or her designee. "Good Neighbor Brochure" means a document prepared by the City, as may be revised from time to time that summarizes the general rules of conduct, consideration and respect pertaining to the use and occupancy of Short -Term Rental Units. "Mixed Residential District (R-2)" means to provide moderate intensity and density (3.0 — 10.0 du/ac) for neighborhood development, and are characterized by a variety of housing choices and mixed -uses with buildings organized around formal and walkable streetscapes with high levels of pedestrian connectivity. "Multifamily Residential District (R-3)" means to provide suitable areas for moderate to higher intensity and density (7.0 — 40.0 du/ac) for residential development and small- scale commercial activity, and is characterized by higher density residential development and mixed -uses in proximity to retail commercial services with buildings organized around formal streetscapes with a variety of plazas and other pedestrian amenities and open spaces that are highly connected to surrounding development. "Operator" means an individual or business entity who is designated as the Owner's agent to act on the Owner's behalf to insure compliance with this Chapter. "Operator" may be the "Owner." "On -Site Owner Short -Term Rental" means a Short -Term Rental Unit where an Owner who is living and present within the main unit during the rental duration rents one (1) or more bedroom(s) or a detached/attached casita. "On -Site Owner Short -Term Rental Permit" is a permit issued for an "On Site Owner Short -Term Rental." "Owner" means any person or entity having fee -title ownership and/or appearing on the last equalized assessment roll of Riverside County showing controlling interest of the Short -Term Rental Unit. "Planned Residential District (PR)" means to provide for flexibility in residential development, by encouraging creative and imaginative design, and the development of parcels of land as coordinated projects involving a mixture of residential densities (4.0 — 40.0 du/ac), mixed housing types, and community facilities, and is characterized as providing for the optimum integration of urban and natural amenities within developments and is organized around formal, walkable, and highly connected streetscapes. 2 "Property" means the actual single-family house or other residential dwelling unit, including all of its improved real property, which is used as a short-term residential rental. "Responsible Person" means a Short -Term Rental Unit occupant who is at least 21 years of age and who is legally responsible for ensuring that all occupants of the short-term rental unit and/or their guests comply with all applicable laws, rules and regulations pertaining to the use and occupancy of the subject short-term rental unit. "Short -Term Rental Permit" is a permit for a Short -Term Rental Unit. "Short -Term Rental Unit" means a privately -owned residential dwelling (not a hotel, motel, or timeshare), including, without limitation, a single-family detached or multiple - family attached unit (not including apartments), second unit dwelling, lodging or rooming house, condominium, duplex, triplex, quadplex, mobile home or house trailer at a fixed location, or any portion of such dwellings, rented for occupancy for dwelling, lodging, or sleeping purposes for any period less than 27 consecutive days. "Single -Family Residential District (R-1)" means to encourage the preservation and development of traditional residential neighborhoods, and provides for low intensity development (2.0 — 8.0 du/ac) generally characterized by single-family homes on medium-sized lots organized around formal and walkable streetscapes. "Temporary Short -Term Rental Permit" is a permit for a Temporary Short -Term Rental Unit. "Temporary Short -Term Rental" means a privately -owned residential unit that may be used as a Short -Term Rental Unit during up to four separate occasions and no more than a total of 18 days per calendar year pursuant to the provisions of this chapter. "Transient" means any person who seeks to rent or who does rent a privately -owned residential unit for a period less than 27 consecutive days. "Transient Occupancy Registration Permit" means a permit that allows the use of a privately -owned residential dwelling as a short-term rental unit pursuant to the provisions of Chapter 3.28, Transient Occupancy Tax, respectively. (Ord. 1236 § 2, 2012). "Transient Occupancy Tax" means the tax levied by the City in accordance with Chapter 3.28 of the Municipal Code. This tax is levied upon individuals or businesses engaged in the rental of sleeping accommodations to the public. 5.10.040 Authorized agent or representative. A. An Owner shall designate an Operator to act on the Owner's behalf to insure compliance with the requirements of this chapter. 3 B. Notwithstanding subsection 'A', the Owner shall not be relieved from any personal responsibility or personal liability for noncompliance with any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit, regardless of whether such noncompliance was committed by the Owner or Operator or the occupants of the Owner's short-term rental unit or their guests. 5.10.050 Short -Term Rental Permit; Temporary Short -Term Rental Permit; On - Site Owner Short -Term Rental Permit - Required. An Owner must obtain one of the following types of Short -Term Rental Permits and a Transient Occupancy Registration Permit prior to advertising or renting any privately - owned residential dwelling to any transient for a period less than 27 consecutive days: A. Short -Term Rental Permit. B. Temporary Short -Term Rental Permit. C. On -Site Owner Short -Term Rental. 5.10.060 Short -Term rental permit for all types - Application and processing requirements. A. The applicant must submit the following information on an application form provided by the City: 1. The name, address, valid email address, and telephone number of the Owner of the subject short-term rental unit. 2. The name, address, valid email address, and telephone number of the Operator of the subject Short -Term Rental Unit. 3. The address of the proposed short-term rental unit. 4. The number of bedrooms and the applicable overnight and daytime occupancy limit of the proposed short-term rental unit. 5. Acknowledgement of receipt and inspection of a copy of the Good Neighbor Brochure. 6. Mailing labels from a title company for all owners of property within 200 hundred feet of the proposed Short -Term Rental Unit's property line. 7. Other information as the City Manager deems reasonably necessary to administer this chapter. B. Short -Term Rental Permits shall not be issued where short-term rentals are prohibited by covenants, conditions, and restrictions (CC&Rs) that clearly prohibit such use. For units located in any area governed by a homeowners' association or community association (association) and subject to CC&Rs, the applicant must additionally submit a copy of a letter to the association's governing board 4 stating the applicant's intent to operate a Short -Term Rental Unit and inviting the association to submit a letter to the City stating that: 1) the CC&Rs do not regulate such short-term rentals; 2) short-term rentals are not prohibited at the proposed unit by the CC&Rs; or 3) that the CC&Rs do not allow short-term rentals as defined herein. If the Owner contests the association's determination that short-term rentals are not allowed, the Owner shall submit a copy of the CC&Rs to the City. The City shall provide an opportunity for the Owner and the association to be heard based on the evidence submitted. The decision of the City Manager shall be final. C. For units subject to CC&Rs but not within an association, a copy of the CC&Rs shall be submitted to the City to determine whether short-term rentals are either not regulated or not clearly prohibited by the CC&Rs. D. Upon the issuance of a new Short -Term Rental Permit and a renewal permit, the City shall mail a notice to the owners and occupants of all residences within 200 hundred feet of the property line of the rental unit notifying the occupants that a Short -Term Rental Permit has been issued and providing information regarding how to lodge complaints (a copy of Good Neighbor Brochure, and the 24-hour contact person's name and telephone number) regarding the Short -Term Rental Unit. E. A short-term rental permit application shall be accompanied by payment of an application processing fee established by resolution of the City Council. F. Within 30 days of a change of property ownership, change of Operator, or any other change in material facts pertaining to the information contained in the Short -Term Rental Permit, the Operator shall submit an application and requisite application fee for a new short-term rental permit, if continued short- term rental is desired, which permit must be obtained prior to continuing to rent the subject unit as a Short -Term Rental Unit. G. A Short -Term Rental Permit shall not be issued or renewed if there are unresolved City code compliance cases, outstanding City fines or fees, or City liens on the property. H. A Short -Term Rental Permit must be renewed annually to remain valid. Failure to renew a Short -Term Rental Permit within 14 calendar days of the expiration date will result in the Short -Term Rental Permit being terminated. I. Short -Term Rental Permit renewals are subject to any intervening changes in this Chapter 5.10 and renewal shall be denied if the short-term rental no longer qualifies under the requirements of this chapter, unless specifically exempted therefrom. A Short -Term Rental Permit shall not be renewed if the unit has not been Actively Operating in the prior calendar year. An Owner or Operator that is denied a renewal for failure to actively operate may apply for a new Short -Term 5 Rental Permit, if otherwise qualified under this chapter. J. A Short -Term Rental Permit shall not be granted for apartments, as defined in this chapter. K. The City may conduct an inspection of the Short -Term Rental Unit prior to issuing a new permit and prior to issuing any renewal permit. L. A short-term rental permit application may be denied if the applicant has had a prior short-term rental permit suspended or revoked. M. The Tax Administrator, as defined in Section 3.28.020(E), shall issue the short-term rental permit, which will incorporate a transient occupancy registration permit, as provided in Section 3.28.060, if the applicant satisfies the requirements of this chapter and Chapter 3.28. N. A Short -Term Rental Permit will not be granted for properties that do not qualify under Section 5.10.070 Short -Term Rental Permit — Additional application and processing requirements. 5.10.070 Short -Term Rental Permit — Spacing and Buffering Requirements. A spacing/buffer requirement is imposed to limit the issuance of new Short -Term Rental Permits within the R-1 and R-2 zones of the City as described below. These requirements do not apply to Temporary Short -Term Rental Permits and On -Site Owner Short -Term Rental Permits. A. A new Short -Term Rental Permit within the R-1 (Single -Family Residential) zone will not be issued if the rental unit is located within 500 feet of any existing Actively Operating Short -Term Rental Unit. B. A new Short -Term Rental Permit within the R-2 (Mixed Residential) zone will not be issued if the rental unit is located within 300 feet of any existing Actively Operating Short -Term Rental Unit. C. An existing Short -Term Rental Unit within the R-1 and R-2 zones may continue to operate as a Short -Term Rental Unit as long as the Operator complies with all sections of this chapter, the Short -Term Rental Unit has no change of ownership, is Actively Operating each calendar year, and complies with any changes to this chapter. D. The spacing/buffer distances shall be measured from each property line. E. The City shall maintain a current map of all Short -Term Rental Unit locations. 6 F. If an existing permit is not renewed pursuant to this chapter and is for a Short - Term Rental Unit, then a new permit will not be issued unless the unit complies with the requirements of this section. G. If an existing permit is revoked pursuant to this chapter, and the Short -Term Rental Unit is located in the R1 or R2 zones, then a new permit will not be issued unless the unit complies with the requirements of this section. 5.10.080 Temporary Short -Term Rental Permit — Additional application and processing requirements. A. The Owner must obtain the permit at least 15 days before a Temporary Short - Term Rental Unit is rented out. The dates of the temporary rental must be indicated on the application and permit, with verification that the applicant has not exceeded four separate occasions of temporary short-term rental totaling 18 days in the calendar year. 5.10.090 On -Site Owner Short -Term Rental Permit — Additional application and processing requirements. A. The Owner shall demonstrate regular occupancy, which may be by neighbor verification or other means sufficient, in the discretion of the Tax Administrator, to demonstrate regular and continuous owner -occupancy prior to and during the rental period. 5.10.100 Operational requirements for all types of Short -Term Rental Permits. A. While a Short -Term Rental Unit is rented, the Operator shall be available 24 hours a day, seven days a week for the purpose of responding within 30 minutes to complaints regarding the condition, operation, or conduct of occupants or guests of the Short -Term Rental Unit. B. Upon notification that the Responsible Person and/or any occupant and/or guest of the short-term rental unit has created unreasonable noise or disturbances, engaged in disorderly conduct, or committed violations of any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit, the Operator shall promptly respond within 30 minutes in an appropriate manner to immediately halt or prevent a recurrence of such conduct by the Responsible Person and/or any occupants and/or guests. Failure of the Operator to respond to calls or complaints regarding the condition, operation, or conduct of occupants and/or guests of the Short -Term Rental Unit within 30 minutes and in an appropriate manner shall render the Operator subject to all administrative, legal and equitable remedies available to the City, up to and including Short - Term Rental Permit revocation. 7 C. The Operator shall post the current short-term rental permit number on, or in, any advertisement appearing in any newspaper, magazine, brochure, television trade paper, Internet website, etc., that promotes the availability or existence of a short-term rental unit in a place or location deemed acceptable by the City Manager. In the instance of audio -only advertising of the same, the short-term rental permit number shall be read as part of any advertising. The following shall be clearly identified in any advertisement: 1) the maximum overnight occupancy of the Short -Term Rental Unit; 2) requirements for compliance with the City's noise standards and regulations; and 3) a statement that the Short -Term Rental Unit occupants shall respect the neighbors' privacy and enjoyment of their property. D. The Operator shall use reasonably prudent business practices to ensure that the occupants and/or guests of the short-term rental unit do not create unreasonable noise in violation of Palm Desert Municipal Code, (PDMC,) Chapter 9.24, Noise Control or disturbances, engage in disorderly conduct, or violate any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit. The short-term rental unit shall be used in a manner that complies with all applicable laws, rules and regulations pertaining to the use and occupancy of the subject short-term rental unit, including Chapter 3.28. (Transient Occupancy Tax.) E. Occupants of the short-term rental unit shall comply with all standards and regulations of the PDMC, including and especially Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events. F. Minimum Number of Days and Nights for Rent or Lease. The minimum duration of a short-term rental unit is three days, two nights. Less than three-day, two -night rentals or leases are prohibited. G. Maximum Number of Occupants. The maximum number of overnight guests and residents for a short-term rental unit shall not exceed two persons per bedroom. Additional daytime guests are allowed between the hours of 7:00 a.m. and 10:00 p.m., with the additional maximum daytime guests not to exceed two persons per bedroom with a maximum of 20 guests allowed for five bedrooms or more. The following table illustrates the maximum number of occupants. If the use is On -Site Owner Short -Term Rental, the Owner shall be deemed to occupy at least one bedroom, which shall diminish the number of bedrooms for overnight guests accordingly: 8 Number of Total of Overnight Occupants Total Daytime Bedrooms Occupants (Including Number of Overnight Occupants) 1 2 4 2 4 8 3 6 12 4 8 16 5 10 20 6 12 20 7 14 20 H. A short-term rental unit shall not change the residential character of the outside appearance of the residence, either by the use of colors, materials, lighting, or any advertising mechanism. I. No property use shall cross over any property line. J. All parking associated with a short-term rental unit shall be entirely on -site, in the garage, carport, and driveway or otherwise off of the public street. K. The City Manager shall have the authority to impose additional conditions on the use of any given short-term rental unit to ensure that any potential secondary effects unique to the subject short-term rental unit are avoided or adequately mitigated. L. Trash and refuse shall not be left stored within public view, except in proper containers for the purpose of collection by the City's authorized waste hauler, and only on scheduled trash collection days. The Operator shall use reasonably prudent business practices to ensure compliance with all the provisions of Chapter 8.16 (Solid Waste) of the PDMC. M. Unless otherwise provided in this chapter, the Operator shall comply with all provisions of Chapter 3.28 of the PDMC concerning TOT, including, but not limited to, submission of a monthly TOT return in accordance with Section 3.28.070 of Chapter 3.28 of the PDMC, which shall be filed monthly even if the short-term rental unit was not rented during each such month. 5.10.110 Procedures for operators and renters. A. Prior to occupancy of a short-term rental unit the Operator shall: 1. Meet and greet the Responsible Person on -site and obtain his or her name, address, and a copy of a valid government identification. 2. Provide the Responsible Person a copy of the Good Neighbor Brochure. 9 3. Provide the Responsible Person information about the short- term rental regulations. 4. Require such Responsible Person to execute a formal acknowledgement in the form acceptable by the City that he or she is legally responsible for compliance of all occupants of the short-term rental unit and their guests with all applicable laws, rules and regulations pertaining to the use and occupancy of the short-term rental unit. This information shall be maintained by the Operator for a period of three years and be made readily available upon request of any officer of the City responsible for the enforcement of any provision of the PDMC or any other applicable law, rule or regulation pertaining to the use and occupancy of the short-term rental unit. 5. Provide the Responsible Person with the Operator's 24-hour availability information. 6. Provide the Responsible Person a copy of the maximum number of overnight occupants and the maximum number of daytime occupants as permitted pursuant to the chapter. 7. Post a copy of the short-term rental permit and a copy of the Good Neighbor Brochure in a conspicuous place within the short-term rental unit. 8. Provide the Responsible Person a copy of trash pick-up day and applicable rules and regulations pertaining to leaving or storing trash on the exterior of the property. 9. Provide the Responsible Person a copy of the PDMC, Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events. 10. Explain to the Responsible Person that the occupant and Owner may be cited or fined by the City in accordance with this chapter and/or Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events, and 11. Provide a copy that no radio receiver, musical instrument, phonograph, compact disk player, loudspeaker, karaoke machine, sound amplifier, or any machine, device or equipment that produces or reproduces any sound shall be used outside or be audible from beyond the property boundaries of any short-term rental unit between the hours of 10:00 p.m. and 10:00 a.m. 5.10.120 Recordkeeping duties. The Operator shall maintain for a period of three years, records in such form as the Tax Administrator (as defined in, and required by, Chapter 3.28) may require to determine the amount of TOT owed to the City. The Tax Administrator shall have the right to inspect such records at all reasonable times. Such records shall be maintained at the Owner or Operator's premises or shall be available for delivery to the Tax Administrator within one week after request, which may be subject to the subpoena pursuant to Section 3.28.110. (Ord. 1236 § 2, 2012). 10 5.10.130 Violations. A. Additional Conditions. A violation of any provision of this chapter by any of the occupants, Owner(s) or the Operator shall authorize the City Manager to impose additional conditions on the use of any given short-term rental unit to ensure that any potential additional violations are avoided. B. Permit Modification, Suspension and Revocation. A violation of any provision of this chapter by any of the occupants, Owner(s) or the Operator shall constitute grounds for modification, suspension and/or revocation of the Short -Term Rental Permit and/or any affiliated licenses or permits pursuant to the provisions set forth in this chapter. 1. Whenever any Operator fails to comply with any provision of this chapter, the City Manager upon hearing, after giving the Operator and/or Owner 10 days' notice in writing specifying the time and place of hearing and requiring him or her to show cause why the short-term rental permit should not be revoked, may modify, suspend or revoke the permit held by the Operator. 2. The City Manager shall give to the Operator and/or Owner written notice of the modification, suspension or revocation of the permit. The notices required in this section may be served personally or by mail. 3. The Tax Administrator shall not issue a new short-term rental permit after the revocation of a permit unless he or she is satisfied that the former holder of the permit will comply with the provisions of this chapter and the unit complies with Section 5.10.070 Short -Term Rental Permit — Additional application and processing requirements. During the period of time while such a permit is suspended, revoked or otherwise not validly in effect, the use of the dwelling as a Short -Term Rental Unit is prohibited. C. Notice of Violation. The City may issue a notice of violation to any occupant, Owner(s) or Operator, pursuant to this chapter, if there is any violation of this chapter committed, caused or maintained by any of the above parties. D. Administrative Citation. The City may issue an administrative citation to the property Owner(s) pursuant to Chapter 8.81 (Administrative Citation) of the municipal code if there is any violation of this chapter committed, caused or maintained. Nothing in this section shall preclude the City from also issuing an infraction citation upon the occurrence of the same offense on the same day to any occupant, Owner(s) or the Operator. Unless otherwise provided herein, any person issued an administrative citation pursuant to this chapter shall for each separate violation be subject to: 1) an administrative fine in an amount not to exceed one -thousand dollars ($1,000) for the first citation; 2) an administrative fine in an amount not to exceed three -thousand dollars ($3,000) for a second citation issued for the same offense within a 12-month period of the date of the 11 first offense; and 3) a fine in an amount not to exceed five -thousand dollars ($5,000) and an immediate revocation of the Short -Term Rental Permit for a period of two years for the third citation within a 12-month period of the date of the first offense. If the property is zoned R-1 or R-2, then Section 5.10.070 Short -Term Rental Permit — Additional application and processing requirements applies. E. Notwithstanding the above, operating a short-term rental unit without a validly issued short-term rental permit shall be subject to: 1) a fine in an amount not to exceed one -thousand dollars ($1,000) for the first citation; 2) a fine in an amount not to exceed five -thousand dollars ($5,000) for a second citation or subsequent citation, and the City has the right to refuse the issuance of any future Short - Term Rental Permit within the City. F. Infraction. The City may issue an infraction citation to any occupant, Owner(s) or Operator, pursuant to the provisions set forth in Chapter 1.08, Citations for Code Violations, including, but not limited to, the imposition of any and all criminal penalties set forth therein if there is any violation of this chapter committed, caused or maintained by any of the above parties. Unless otherwise provided herein, any person convicted of an infraction shall, for each separate violation of this chapter be subject to: 1) a fine in an amount not to exceed one -thousand dollars ($1,000) for a first conviction of an offense; 2) a fine in an amount not to exceed three -thousand dollars ($3,000) for a second conviction of the same offense within a 12-month period of the date of the first offense; and 3) a fine in an amount not to exceed five -thousand dollars ($5,000) for the third conviction of the same offense within a 12-month period of the date of the first offense. G. Public Nuisance. It shall be a public nuisance for any person to commit, cause or maintain a violation of this chapter, which shall be subject to the provisions of Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events. (Ord. 1236 § 2, 2012). 12 Exhibit "A" [Version Two Staff Amended Recommendation] Title 5 BUSINESS TAXES, LICENSES AND REGULATIONS Chapter 5.10 SHORT-TERM RENTALS 5.10.010 Title. This chapter shall be referred to as the "Short -Term Rental Ordinance." (Ord. 1236 § 2, 2012). 5.10.020 Purpose. A. The purpose of this chapter is to regulate privately -owned residential dwellings used as Short -Term Rental Units, ensure that transient occupancy taxes (TOT) are paid and collected, and minimize the potential negative effects of Short -Term Rental Units on surrounding residential neighborhoods. B. This chapter is not intended to allow any residential property Owner to violate any private conditions, covenants, and restrictions applicable to the Owner's property that may prohibit the Owner from using his or her property as a Short -Term Rental Unit, as defined in this chapter. (Ord. 1236 § 2, 2012). C. The City reserves the right to change the regulations provided in this chapter at any time, including discontinuing the issuance of Short -Term Rental Units permits, notwithstanding any impacts to existing or future short-term permit holders. Anyone accepting a Short -Term Rental Units permit pursuant to this chapter acknowledges and accepts that possibility. 5.10.030 Definitions. For purposes of this chapter, the following words and phrases shall have the meaning ascribed to them by this section: "Actively Operating" means a short-term rental that is rented out/occupied for a total of more than 18 days per calendar year. "Apartment" means a rented room or set of rooms that is part of a residential building and is used as a place to live. "Applicable Laws, Rules and Regulations" means any laws, rules, regulations and codes (whether local, state, or federal) pertaining to the use and occupancy of a privately -owned dwelling unit as a short-term rental. "Applicant" means a person applying for a Short -Term Rental Unit permit, and a temporary Short -Term Rental Permit, or renewal of either permit. "City Manager" means the City manager of the City, or his or her designee. "Good Neighbor Brochure" means a document prepared by the City, as may be revised from time to time that summarizes the general rules of conduct, consideration and respect pertaining to the use and occupancy of Short -Term Rental Units. "Mixed Residential District (R-2)" means to provide moderate intensity and density (3.0 — 10.0 du/ac) for neighborhood development, and are characterized by a variety of housing choices and mixed -uses with buildings organized around formal and walkable streetscapes with high levels of pedestrian connectivity. "Multifamily Residential District (R-3)" means to provide suitable areas for moderate to higher intensity and density (7.0 — 40.0 du/ac) for residential development and small- scale commercial activity, and is characterized by higher density residential development and mixed -uses in proximity to retail commercial services with buildings organized around formal streetscapes with a variety of plazas and other pedestrian amenities and open spaces that are highly connected to surrounding development. "Operator" means an individual or business entity who is designated as the Owner's agent to act on the Owner's behalf to insure compliance with this Chapter. "Operator" may be the "Owner." "On -Site Owner Short -Term Rental" means a Short -Term Rental Unit where an Owner who is living and present within the main unit during the rental duration rents one (1) or more bedroom(s) or a detached/attached casita. "On -Site Owner Short -Term Rental Permit" is a permit issued for an "On Site Owner Short -Term Rental." "Owner" means any person or entity having fee -title ownership and/or appearing on the last equalized assessment roll of Riverside County showing controlling interest of the Short -Term Rental Unit. "Planned Residential District (PR)" means to provide for flexibility in residential development, by encouraging creative and imaginative design, and the development of parcels of land as coordinated projects involving a mixture of residential densities (4.0 — 40.0 du/ac), mixed housing types, and community facilities, and is characterized as providing for the optimum integration of urban and natural amenities within developments and is organized around formal, walkable, and highly connected streetscapes. 2 "Property" means the actual single-family house or other residential dwelling unit, including all of its improved real property, which is used as a short-term residential rental. "Responsible Person" means a Short -Term Rental Unit occupant who is at least 25 years of age and who is legally responsible for ensuring that all occupants of the short-term rental unit and/or their guests comply with all applicable laws, rules and regulations pertaining to the use and occupancy of the subject short-term rental unit. "Short -Term Rental Permit" is a permit for a Short -Term Rental Unit. "Short -Term Rental Unit" means a privately -owned residential dwelling (not a hotel, motel, or timeshare), including, without limitation, a single-family detached or multiple - family attached unit (not including apartments), second unit dwelling, lodging or rooming house, condominium, duplex, triplex, quadplex, mobile home or house trailer at a fixed location, or any portion of such dwellings, rented for occupancy for dwelling, lodging, or sleeping purposes for any period less than 27 consecutive days. "Single -Family Residential District (R-1)" means to encourage the preservation and development of traditional residential neighborhoods, and provides for low intensity development (2.0 — 8.0 du/ac) generally characterized by single-family homes on medium-sized lots organized around formal and walkable streetscapes. "Temporary Short -Term Rental Permit" is a permit for a Temporary Short -Term Rental Unit. "Temporary Short -Term Rental" means a privately -owned residential unit that may be used as a Short -Term Rental Unit during up to four separate occasions and no more than a total of 18 days per calendar year pursuant to the provisions of this chapter. "Transient" means any person who seeks to rent or who does rent a privately -owned residential unit for a period less than 27 consecutive days. "Transient Occupancy Registration Permit" means a permit that allows the use of a privately -owned residential dwelling as a short-term rental unit pursuant to the provisions of Chapter 3.28, Transient Occupancy Tax, respectively. (Ord. 1236 § 2, 2012). "Transient Occupancy Tax" means the tax levied by the City in accordance with Chapter 3.28 of the Municipal Code. This tax is levied upon individuals or businesses engaged in the rental of sleeping accommodations to the public. 5.10.040 Authorized agent or representative. A. An Owner shall designate an Operator to act on the Owner's behalf to insure compliance with the requirements of this chapter. 3 B. Notwithstanding subsection `A', the Owner shall not be relieved from any personal responsibility or personal liability for noncompliance with any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit, regardless of whether such noncompliance was committed by the Owner or Operator or the occupants of the Owner's short-term rental unit or their guests. 5.10.050 Short -Term Rental Permit; Temporary Short -Term Rental Permit; On - Site Owner Short -Term Rental Permit - Required. An Owner must obtain one of the following types of Short -Term Rental Permits and a Transient Occupancy Registration Permit prior to advertising or renting any privately - owned residential dwelling to any transient for a period less than 27 consecutive days: A. Short -Term Rental Permit. B. Temporary Short -Term Rental Permit. C. On -Site Owner Short -Term Rental. 5.10.060 Short -Term rental permit for all types - Application and processing requirements. A. The applicant must submit the following information on an application form provided by the City: 1. The name, address, valid email address, and telephone number of the Owner of the subject short-term rental unit. 2. The name, address, valid email address, and telephone number of the Operator of the subject Short -Term Rental Unit. 3. The address of the proposed short-term rental unit. 4. The number of bedrooms and the applicable overnight and daytime occupancy limit of the proposed short-term rental unit. 5. Acknowledgement of receipt and inspection of a copy of the Good Neighbor Brochure. 6. Mailing labels from a title company for all owners of property within 200 hundred feet of the proposed Short -Term Rental Unit's property line. Mailing labels are not required for properties located within the P.R. zone. 7. Other information as the City Manager deems reasonably necessary to administer this chapter. B. A Short -Term Rental Permit will not be granted for properties that do not qualify under Section 5.10.070 Short -Term Rental Permit — Prohibited in R-1 and R-2 zones. 4 C. Short -Term Rental Permits shall not be issued where short-term rentals are prohibited by covenants, conditions, and restrictions (CC&Rs) that dearly prohibit such use. For units located in any area governed by a homeowners' association or community association (association) and subject to CC&Rs, the applicant must additionally submit a copy of a letter to the association's governing board stating the applicant's intent to operate a Short -Term Rental Unit and inviting the association to submit a letter to the City stating that: 1) the CC&Rs do not regulate such short-term rentals; 2) short-term rentals are not prohibited at the proposed unit by the CC&Rs; or 3) that the CC&Rs do not allow short-term rentals as defined herein. If the Owner contests the association's determination that short-term rentals are not allowed, the Owner shall submit a copy of the CC&Rs to the City. The City shall provide an opportunity for the Owner and the association to be heard based on the evidence submitted. The decision of the City Manager shall be final. D. For units subject to CC&Rs but not within an association, a copy of the CC&Rs shall be submitted to the City to determine whether short-term rentals are either not regulated or not clearly prohibited by the CC&Rs. E. Upon the issuance of a new Short -Term Rental Permit and a renewal permit, excluding the P.R. zone, the City shall mail a notice to the owners and occupants of all residences within 200 hundred feet of the property line of the rental unit notifying the occupants that a Short -Term Rental Permit has been issued and providing information regarding how to lodge complaints (a copy of Good Neighbor Brochure, and the 24-hour contact person's name and telephone number) regarding the Short -Term Rental Unit. F. A short-term rental permit application shall be accompanied by payment of an application processing fee established by resolution of the City Council. G. Within 30 days of a change of property ownership, change of Operator, or any other change in material facts pertaining to the information contained in the Short -Term Rental Permit, the Operator shall submit an application and requisite application fee for a new short-term rental permit. if continued short- term rental is desired, which permit must be obtained prior to continuing to rent the subject unit as a Short -Term Rental Unit. H. A Short -Term Rental Permit shall not be issued or renewed if there are unresolved City code compliance cases, outstanding City fines or fees, or City liens on the property. I. A Short -Term Rental Permit must be renewed annually to remain valid. Failure to renew a Short -Term Rental Permit within 30 calendar days of the expiration date will result in the Short -Term Rental Permit being terminated. 5 J. Short -Term Rental Permit renewals are subject to any intervening changes in this Chapter 5.10 and renewal shall be denied if the short-term rental no longer qualifies under the requirements of this chapter, unless specifically exempted therefrom. A Short -Term Rental Permit shall not be renewed if the unit has not been Actively Operating in the prior calendar year. An Owner or Operator that is denied a renewal for failure to actively operate may apply for a new Short -Term Rental Permit, if otherwise qualified under this chapter. K. A Short -Term Rental Permit shall not be granted for apartments, as defined in this chapter. L. The City may conduct an inspection of the Short -Term Rental Unit prior to issuing a new permit and prior to issuing any renewal permit. M. A short-term rental permit application may be denied if the applicant has had a prior short-term rental permit suspended or revoked. N. The Tax Administrator, as defined in Section 3.28.020(E), shall issue the short-term rental permit, which will incorporate a transient occupancy registration permit, as provided in Section 3.28.060, if the applicant satisfies the requirements of this chapter and Chapter 3.28. 5.10.070 Short -Term Rental Permit — Prohibited in R-1 and R-2 zones. The City shall prohibit the issuance of new Short -Term Rental Permits within the R-1 and R-2 zones of the City as described below. These requirements do not apply to Temporary Short -Term Rental Permits and On -Site Owner Short -Term Rental Permits. A. A new Short -Term Rental Permit within the R-1 zone will not be issued. B. A new Short -Term Rental Permit within the R-2 zone will not be issued. C. An existing Short -Term Rental Unit within the R-1 and R-2 zones may continue to operate as a Short -Term Rental Unit as long as the Operator complies with all sections of this chapter, and the Short -Term Rental Unit has no change of ownership, is Actively Operating each calendar year, and complies with any changes to this chapter. D. If an existing permit is not renewed pursuant to this chapter and is for a Short - Term Rental Unit, then a new permit will not be issued. E. If an existing permit is revoked pursuant to this chapter, and the Short -Term Rental Unit is located in the R1 or R2 zones, then a new permit will not be issued. 6 5.10.080 Temporary Short -Term Rental Permit — Additional application and processing requirements. A. The Owner must obtain the permit at least 15 days before a Temporary Short - Term Rental Unit is rented out. The dates of the temporary rental must be indicated on the application and permit, with verification that the applicant has not exceeded four separate occasions of temporary short-term rental totaling 18 days in the calendar year. 5.10.090 On -Site Owner Short -Term Rental Permit — Additional application and processing requirements. A. The Owner shall demonstrate regular occupancy, which may be by neighbor verification or other means sufficient, in the discretion of the Tax Administrator, to demonstrate regular and continuous owner -occupancy prior to and during the rental period. 5.10.100 Operational requirements for all types of Short -Term Rental Permits. A. While a Short -Term Rental Unit is rented, the Operator shall be available 24 hours a day, seven days a week for the purpose of responding within 30 minutes to complaints regarding the condition, operation, or conduct of occupants or guests of the Short -Term Rental Unit. B. Upon notification that the Responsible Person and/or any occupant and/or guest of the short-term rental unit has created unreasonable noise or disturbances, engaged in disorderly conduct, or committed violations of any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit, the Operator shall promptly respond within 30 minutes in an appropriate manner to immediately halt or prevent a recurrence of such conduct by the Responsible Person and/or any occupants and/or guests. Failure of the Operator to respond to calls or complaints regarding the condition, operation, or conduct of occupants and/or guests of the Short -Term Rental Unit within 30 minutes and in an appropriate manner shall render the Operator subject to all administrative, legal and equitable remedies available to the City, up to and including Short - Term Rental Permit revocation. C. The Operator shall post the current short-term rental permit number on, or in, any advertisement appearing in any newspaper, magazine, brochure, television trade paper, Internet website, etc., that promotes the availability or existence of a short-term rental unit in a place or location deemed acceptable by the City Manager. In the instance of audio -only advertising of the same, the short-term rental permit number shall be read as part of any advertising. The following shall be clearly identified in any advertisement: 1) the maximum overnight occupancy of the Short -Term Rental Unit; 2) requirements for compliance with the City's noise standards and regulations; and 3) a statement that the Short -Term Rental 7 Unit occupants shall respect the neighbors' privacy and enjoyment of their property. D. The Operator shall use reasonably prudent business practices to ensure that the occupants and/or guests of the short-term rental unit do not create unreasonable noise in violation of Palm Desert Municipal Code, (PDMC,) Chapter 9.24, Noise Control or disturbances, engage in disorderly conduct, or violate any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit. The short-term rental unit shall be used in a manner that complies with all applicable laws, rules and regulations pertaining to the use and occupancy of the subject short-term rental unit, including Chapter 3.28. (Transient Occupancy Tax.) E. Occupants of the short-term rental unit shall comply with all standards and regulations of the PDMC, including and especially Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events. F. Minimum Number of Days and Nights for Rent or Lease. The minimum duration of a short-term rental unit is three days, two nights. Less than three-day, two -night rentals or leases are prohibited. G. Maximum Number of Occupants. The maximum number of overnight guests and residents for a short-term rental unit shall not exceed two persons per bedroom. Additional daytime guests are allowed between the hours of 7:00 a.m. and 10:00 p.m., with the additional maximum daytime guests not to exceed two persons per bedroom with a maximum of 20 guests allowed for five bedrooms or more. The following table illustrates the maximum number of occupants. If the use is On -Site Owner Short -Term Rental, the Owner shall be deemed to occupy at least one bedroom, which shall diminish the number of bedrooms for overnight guests accordingly: Number of Total of Overnight Occupants Total Daytime Bedrooms Occupants (Including Number of Overnight Occupants) 1 2 4 2 4 8 3 6 12 4 8 16 5 10 20 6 12 20 7 14 20 8 H. A short-term rental unit shall not change the residential character of the outside appearance of the residence, either by the use of colors, materials, lighting, or any advertising mechanism. I. No property use shall cross over any property line. J. All parking associated with a short-term rental unit shall be entirely on -site, in the garage, carport, and driveway or otherwise off of the public street. K. The City Manager shall have the authority to impose additional conditions on the use of any given short-term rental unit to ensure that any potential secondary effects unique to the subject short-term rental unit are avoided or adequately mitigated. L. Trash and refuse shall not be left stored within public view, except in proper containers for the purpose of collection by the City's authorized waste hauler, and only on scheduled trash collection days. The Operator shall use reasonably prudent business practices to ensure compliance with all the provisions of Chapter 8.16 (Solid Waste) of the PDMC. M. Unless otherwise provided in this chapter, the Operator shall comply with all provisions of Chapter 3.28 of the PDMC concerning TOT, including, but not limited to, submission of a monthly TOT return in accordance with Section 3.28.070 of Chapter 3.28 of the PDMC, which shall be filed monthly even if the short-term rental unit was not rented during each such month. 5.10.110 Procedures for operators and renters. A. Prior to occupancy of a short-term rental unit the Operator shall: 1. Meet and greet the Responsible Person on -site and obtain his or her name, address, and a copy of a valid government identification. 2. Provide the Responsible Person a copy of the Good Neighbor Brochure. 3. Provide the Responsible Person information about the short- term rental regulations. 4. Require such Responsible Person to execute a formal acknowledgement in the form acceptable by the City that he or she is legally responsible for compliance of all occupants of the short-term rental unit and their guests with all applicable laws, rules and regulations pertaining to the use and occupancy of the short-term rental unit. This information shall be maintained by the Operator for a period of three years and be made readily available upon request of any officer of the City responsible for the enforcement of any provision of the PDMC or any other applicable law, rule or regulation pertaining to the use and occupancy of the short-term rental unit. 5. Provide the Responsible Person with the Operator's 24-hour availability information. 9 6. Provide the Responsible Person a copy of the maximum number of overnight occupants and the maximum number of daytime occupants as permitted pursuant to the chapter. 7. Post a copy of the short-term rental permit and a copy of the Good Neighbor Brochure in a conspicuous place within the short-term rental unit. 8. Provide the Responsible Person a copy of trash pick-up day and applicable rules and regulations pertaining to leaving or storing trash on the exterior of the property. 9. Provide the Responsible Person a copy of the PDMC, Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events. 10. Explain to the Responsible Person that the occupant and Owner may be cited or fined by the City in accordance with this chapter and/or Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events, and 11.Provide a copy that no radio receiver, musical instrument, phonograph, compact disk player, loudspeaker, karaoke machine, sound amplifier, or any machine, device or equipment that produces or reproduces any sound shall be used outside or be audible from beyond the property boundaries of any short-term rental unit between the hours of 10:00 p.m. and 10:00 a.m. 5.10.120 Recordkeeping duties. The Operator shall maintain for a period of three years, records in such form as the Tax Administrator (as defined in, and required by, Chapter 3.28) may require to determine the amount of TOT owed to the City. The Tax Administrator shall have the right to inspect such records at all reasonable times. Such records shall be maintained at the Owner or Operator's premises or shall be available for delivery to the Tax Administrator within one week after request, which may be subject to the subpoena pursuant to Section 3.28.110. (Ord. 1236 § 2, 2012). 5.10.130 Violations. A. Additional Conditions. A violation of any provision of this chapter by any of the occupants, Owner(s) or the Operator shall authorize the City Manager to impose additional conditions on the use of any given short-term rental unit to ensure that any potential additional violations are avoided. B. Permit Modification, Suspension and Revocation. A violation of any provision of this chapter by any of the occupants, Owner(s) or the Operator shall constitute grounds for modification, suspension and/or revocation of the Short -Term Rental Permit and/or any affiliated licenses or permits pursuant to the provisions set forth in this chapter. 10 1. Whenever any Operator fails to comply with any provision of this chapter, the City Manager upon hearing, after giving the Operator and/or Owner 10 days' notice in writing specifying the time and place of hearing and requiring him or her to show cause why the short-term rental permit should not be revoked, may modify, suspend or revoke the permit held by the Operator. 2. The City Manager shall give to the Operator and/or Owner written notice of the modification, suspension or revocation of the permit. The notices required in this section may be served personally or by mail. 3. The Tax Administrator shall not issue a new short-term rental permit after the revocation of a permit unless he or she is satisfied that the former holder of the permit will comply with the provisions of this chapter and the unit complies with Section 5.10.070 Short -Term Rental Permit — Additional application and processing requirements. During the period of time while such a permit is suspended, revoked or otherwise not validly in effect, the use of the dwelling as a Short -Term Rental Unit is prohibited. C. Notice of Violation. The City may issue a notice of violation to any occupant, Owner(s) or Operator, pursuant to this chapter, if there is any violation of this chapter committed, caused or maintained by any of the above parties. D. Administrative Citation. The City may issue an administrative citation to the property Owner(s) pursuant to Chapter 8.81 (Administrative Citation) of the municipal code if there is any violation of this chapter committed, caused or maintained. Nothing in this section shall preclude the City from also issuing an infraction citation upon the occurrence of the same offense on the same day to any occupant, Owner(s) or the Operator. Unless otherwise provided herein, any person issued an administrative citation pursuant to this chapter shall for each separate violation be subject to: 1) an administrative fine in an amount not to exceed one -thousand dollars ($1,000) for the first citation; 2) an administrative fine in an amount not to exceed three -thousand dollars ($3,000) for a second citation issued for the same offense within a 12-month period of the date of the first offense; and 3) a fine in an amount not to exceed five -thousand dollars ($5,000) and an immediate revocation of the Short -Term Rental Permit for a period of two years for the third citation within a 12-month period of the date of the first offense. If the property is zoned R-1 or R-2, then Section 5.10.070 Short -Term Rental Permit — Prohibited in R-1 and R-2 zones applies. E. Notwithstanding the above, operating a short-term rental unit without a validly issued short-term rental permit shall be subject to: 1) a fine in an amount not to exceed one -thousand dollars ($1,000) for the first citation; 2) a fine in an amount not to exceed five -thousand dollars ($5,000) for a second citation or subsequent citation, and the City has the right to refuse the issuance of any future Short - Term Rental Permit within the City. 11 F. Infraction. The City may issue an infraction citation to any occupant, Owner(s) or Operator, pursuant to the provisions set forth in Chapter 1.08, Citations for Code Violations, including, but not limited to, the imposition of any and all criminal penalties set forth therein if there is any violation of this chapter committed, caused or maintained by any of the above parties. Unless otherwise provided herein, any person convicted of an infraction shall, for each separate violation of this chapter be subject to: 1) a fine in an amount not to exceed one -thousand dollars ($1,000) for a first conviction of an offense; 2) a fine in an amount not to exceed three -thousand dollars ($3,000) for a second conviction of the same offense within a 12-month period of the date of the first offense; and 3) a fine in an amount not to exceed five -thousand dollars ($5,000) for the third conviction of the same offense within a 12-month period of the date of the first offense. G. Public Nuisance. It shall be a public nuisance for any person to commit, cause or maintain a violation of this chapter, which shall be subject to the provisions of Chapter 9.24, Noise Control, and Chapter 9.25, Multiple Responses to Loud or Unruly Parties, Gatherings or Other Similar Events. (Ord. 1236 § 2, 2012). 12 Klassen, Rachelle Subject: FW: City of Palm Desert: Website Contact Us Form Submission From: webmasterCc�citvofDalmdesert.oraImailto:webmasterCa�citvofDalmdesert.orq] Sent: Wednesday, October 18, 2017 12:57 PM To: Information Mail Subject: City of Palm Desert: Website Contact Us Form Submission N n A new entry to a form/survey has been submitted. • '0_4 o >-< Form Name: Contact Us "♦ arm Date & Time: 10/18/2017 12:57 PM CD Nam Response #: 684 -v 13Nt rn Submitter ID: 5669 _ '�0 0 IP address: 47.142.10.71 .11 `�" NI > n Time to complete: 18 min. , 54 sec. ✓ rn Survey Details Page 1 Your Contact Information First Name Robert Last Name Ault Email Address robertcaultPamail.com Phone Number 746.285.0755 Address 41539 Via Aregio Address 2 Not answered City Palm Desert State California ZIP Code 92260 I am a: (o) Palm Desert Resident Comments or Concerns: Dear Rachelle Klassen I am a resident and business owner in the fine city of Palm Desert. I would like to voice my opinion on the short term rentals in our aria. I feel I bought a house in the palm desert up scale neighbourhood of Via Veniza on Portola knowing that I was not in a multi -use zone. I am very disappointed that the city has not taken steps to protect our pease in our neighbourhood and the rules and ordinances of the city put forth. Transient rentals ... undoubtedly affect the essential character of a neighbourhood and the stability of a community. Short-term tenants have little interest in public agencies or in the welfare of the citizenry. They do not participate in local government, coach Little League, or join the hospital guild. They do not lead a scout troop, volunteer at the library, or keep an eye on an elderly neighbour. Literally, they are here today and gone tomorrow without engaging in the sort of activities that weld and strengthen a community." Please do something to strengthen our community stop short-term rentals in residential zones. Really all we would like is for you to uphold the zones and ordinances that make our homes a lovely place to live. 1 Thank you for your time and consideration Robert C Ault 41539 Via Aregio Plam Desert CA. 92260 760.285.0755 Bussiness Roberts of course Salon and Art Gallery 72790 El Paseo suite B Palm Desert CA. 92269 760.285.8880 Thank you, City of Palm Desert This is an automated message generated by the Vision Content Management SystemTM. Please do not reply directly to this email. 2 CITY OF PALM DESERT LEGAL NOTICE NOTICE OF A PUBLIC HEARING BEFORE THE PALM DESERT CITY COUNCIL FOR CONSIDERATION TO APPROVE ONE OF THE RECOMMENDATIONS REGARDING THE PROPOSED AMENDMENTS TO CHAPTER 5.10 SHORT-TERM RENTALS FOR ENFORCEMENT, OPERATIONAL STANDARDS, COMMUNICATION, AND DENSITY REQUIREMENTS FOR SHORT-TERM RENTALS WITHIN THE CITY OF PALM DESERT Project Location: City -Wide Recommendation: Staff is recommending that the City Council approves the above request. The City has begun studying the issues related to short-term rentals and formed a subcommittee group to determine the necessary regulatory requirements for short-term rentals. Public Hearing: The public hearing will be held before the City Council on October 26, 2017 at 4:00 pm. Comment Period: Based on the time limits defined by CEQA, your response should be sent at the earliest possible date. The public comment period on this project is from October 14 to October 26, 2017. Public Review: Please submit written comments to the City Council. If any group challenges the action in court, issues raised may be limited to only those issues raised at the public hearing described in this notice or in written correspondence at, or prior to, the City Council hearing. All comments and any questions should be directed to: Kevin Swartz, Associate Planner 73-510 Fred Waring Drive Palm Desert, CA 92260 (760) 346-0611 kswartz@cityofpalmdesert.org PUBLISH: DESERT SUN Rachelle Klassen, City Clerk October 14, 2017 Palm Desert City Council • • •• • . •• •• • • • • • • % • • 1 . • • It • ••_f • • • • • • • • •• • • •• • • •• • • • • � •. • • •, • • . • 1 • 1 • • • Short Term Rentals • Short Term Rentals (April 2017) R-1 - Residential Single Family R-1 500' Buffer • • • • .. • •• • 5 } • •,, •• • • • ••••• i �w • • • • • • •• • City Boundary Vicinity Map • • • • • • • • • • • ✓ . . • • • • ▪ . t .• • • ••w,. • %• • • • •••• • Ii • ...% ti ... 1 3 •� • '• Oft Short Term Rentals • • Short Term Rentals (April 2017) R-2 - Residential Single Family R-2 300' Buffer City Boundary • • • •. • w • • • . t! v• • rr 'Ss: •ij • ' .. • j .1.1 • • • • • • • Vicinity Map Klassen, Rachelle From: Justin Wyatt <justin@wyattrefrig.com> Sent: Wednesday, October 18, 2017 4:03 PM To: CityhallMail; weber Subject: FW: STR Permit for 74601 Yucca Tree Dr Attachments: City of Palm Desert STR Permit 8-5-17.docx; RPA SCO ADM Yucca Tree.pdf; 20170805135433262.pdf Dear Mayor Harnik and City Council Members, In March of this year I closed on the purchase of a house in Palm Desert. My intention was and is to utilize short term rentals to offset the cost of ownership. Unfortunately the moratorium on STR permits went into effect, and I've been unable to obtain a permit. Below you will find an email to members of the planning department, and attached you will find documentation requesting the permit. I ask that you consider my position stated in attached letter during your continued deliberations concerning STR permits. I feel that it is unfair to restrict my ability to rent on a short term basis, without any experience doing so. Thank you, Justin Wyatt 425.210.7392 From: Justin Wyatt Sent: Saturday, August 05, 2017 1:53 PM To: kswartz@citvofpalmdesert.ora Cc: rstendell@citvofoalmdesert.ora; lisa.ridinca@turnkevvr.com Subject: STR Permit for 74601 Yucca Tree Dr Dear Kevin, Per our conversation earlier this week, I'm requesting a short term rental permit for my house located at 74601 Yucca Tree Dr, based on the fact the I was under contract prior to cutoff date of 2/10/17. Please see attached request letter, copy of executed purchase agreement, and copy of STR permit submitted in March. Thank you for your consideration. Justin Wyatt 425.210.7392 P Ci 1 r August 5, 2017 Attn: Mr. Kevin Swartz City of Palm Desert 73510 Fred Waring Drive Palm Desert, CA 92260-2578 RE: Short Term Rental Permit Dear Mr. Swartz, I respectfully ask you to consider approving my request for a Short Term Rental Permit at my property located at: 74601 Yucca Tree Dr Palm Desert, CA 92260 I entered into a purchase agreement with seller prior to the February 10 deadline, and have included a copy of this agreement for your review. It is my intention to rent my house to the most respectful of tenants, and will adhere to any requirements and suggestions received from the City. It is in my best interest to have law abiding and respectful tenants, and to assure this, I intend to enter into a management rental agreement with Lisa Riding - Turnkey Vacation Rentals, who will properly vet each prospective tenant. I have copied Lisa with this letter, so please feel free to contact her with any questions regarding the actual rental process, and of course I am available to answer any other questions. Thank you very much for considering my request, and I look forward to many years of enjoying the ownership of my second home in your city. Best Regards, Justin Wyatt CITY OF PALM DESERT FINANCE DEPARTMENT HOMEOWNER APPLICATION FOR SHORT-TERM RENTAL PERMIT 73510 Fred Waring Drive Palm Desert, CA 92260-2578 tel: 760-346-0611 fax: 760-341-4564 Chapter 5.10 of the Palm Desert Municipal Code requires a valid registration certificate for all short-term rental units rented 27 consecutive days or less. The annual registration fee of $26 (per unit) must accompany this application. PLEASE PRINT. Owner Name(s): Mailing Address: City, State, Zip: Phone #: :7 4/701. Cell Phone #: E-Mail: 4-1sue..—r @ w.w f ><✓ti�'r- .•4•e e Emergency Contact: //.w L✓yw VACATION RENTAL PROPERTIES (attach additional sheets as necessary) Property Address: Property Phone #: Internet Listing Site: HOA Contact Name(if applicable): "L./#=4 - w • // .6-e 3.i-7 ,r•a Phone #: � • 7- Y 7'Y / 0/'z o / Z Number of Bedrooms: 3 Listing Number: Phone* /►��i9 If you do not utilize a management company and rent directly by owner, you must authorize an emergency local contact person who Is available 24/7/365 to answer and respond to HOTLINE complaint calls within 60 minutes. Local Emergency Cell Phone #: Local Emergency Contact Person: L • s •+ �Pi c�. a' Phone #: � 60. /r. 9jrss Contact Person's Address: E-mail: /.'w•at , p 7�s..-.,�-ay Yr. co•-� • - 4- .5 ✓, i,.j Good Neighbor Brochures must be placed in prominent locations in all rental properties as well as provided to the designated 'responsible person' in each rental party. By signing this Short -Term Rental Application you acknowledge that you have received copies of the Good Neighbor Brochure and understand end accept the responsibility of giving copies to the responsible person in each rental party as well as placing brochures In rental properties. If your property Is located within a Home Owners Association (I-IOA) It is your responsibility to adhere to any HOA restrictions regarding short term rentals. This permit authorizes short term rental of the permitted property pursuant to Palm Desert Municipal Code. The permit does not supersede any applicable restrictions imposed pursuant to CCRs that may be recorded on the property. I declare under penalty that this information Is, to the best of my knowledge, true, correct and complete. Application By: Signature: FOR CITY USE ONLY Receipt #: Date Processed: Permit #: Date: '/1 a//. nt acknowledges tha(the Palm Desert City Council will likely be conducting a comprehensive review of regulations of Short Term Rentals R) within the City. Any changes to City's regulation of STRs may apply to this permit. Applicant acknowledges that the City may decide to severely limit or eliminate STR activity, and may deride not to renew STR permits on an annual basis. Applicant acknowledges that a STR permit does not authorize activity when property restrictions imposed by CCRs or similar property restrictions prohibit such activity and that any STR permit Is subject to revocation if the City determines that the permitted property is subject to any such restrictions. Acknowledgement by Applicant: Date: 3/3 0//-7 Klassen, Rachelle From: Tena Jones <tenajones1212@gmail.com> Sent: Wednesday, October 18, 2017 8:14 PM To: weber Subject: STR No matter how well you vet "your customers", there are many more who do not and will not. You can vet and explain the "rules" all you want, they are great renters until they are not and none of us who actually live here should have to put up with even one group of idiots. Yes, some renters may be mature and responsible but you don't know that in advance and that's not the point anyway. Having complete strangers come in and out of our neighborhoods every week is ridiculous and unsafe, especially when so many of these renters get nasty with the permanent and/or long term renters who have every right to complain. Furthermore, to be informed our property values are compromised by this activity is unconscionable. This is a "business" as in "hotel" and should not be allowed in a 1-4 SFR zone. We are hoping the members of the council here understand our very valid concerns regarding OUR quality of life. Allen and Tena Jones 0 C' 1 FAIRWAY VACATION RENTALS October 23, 2017 /Jan Harnik, Mayor Sabby Jonathan, Mayor Pro Tem Kathleen Kelly, Council Member Gina Nestande, Council Member Susan Marie Weber, Council Member Lauri Aylaian, City Manager Ryan Stendell, Director of Community Development Kevin Swartz, Associate Planner Robert Hargreaves, City Attorney Any and All Interested Parties Greetings to all— N rn I have attended all meetings regarding short term rental regulations. I have consistently raised many of the points I raise here. It is now "crunch time" and it is important that a workable ordinance be adopted. PLEASE, therefore, give focused consideration to the issues cited here. Unless addressed, we will have an ordinance that is confusing, difficult to enforce and laden with unintended consequences. At the Planning Commission public hearing on October 3, 2017, two extremely misguided ideas came up in discussion. The first idea was "extend the moratorium on the issuance of short term rental permits." The moratorium has already been in place for about 10 months. It has had the effect of driving operators underground. The city has lost out on T.O.T. and these underground operators have been emboldened by their success over the past 10 months. The second idea was "raise permit fees to fund greater enforcement". This is a terrible idea! The city's philosophy should be to make it easy and inexpensive to register and very expensive and consequential for failure to register. Additionally, Palm Desert generates $1.8 million in T.O.T. from short term rentals. This is ample funding for much needed upgrades to enforcement efforts. Fairway Vacation Rentals 76-300 Country Club Drive • Palm Desert, California 92211 Telephone: 760-345-5695 or 800-869-1130 • Fax: 760-345-3583 www.FairwayVacationRentals.com I now want to focus on specific provisions of the ordinance itself: 1) Definition of "Short Term Rental Unit" -The ordinance defines "Short Term Rental Unit as a unit rented for less than 27 days. This should be amended to "rented for less than 180 days." Without this change the underground operators will claim that it was a 30 day rental, perhaps with a rotating crop of actual occupants ... therefore, no permit required ... and no T.O.T. or enforcement mechanism for the city. (Section 5.10.030, Definitions); 2) Mailing Label Requirement —This should be limited to R-1 and R-2 neighborhoods. Neighbors in Planned Residential areas are otherwise going to be buried in annoying and confusing notices. (Section 5.20.060(A) (6)); and 3) Permit Procedures Generally -- The ordinance should provide for a single date by which all annual permits must be reviewed. I suggest that date be July 31. At that time most operators, and perhaps the city staff, have more time and no excuses for non -registration. Why is this important? It is important due to another flaw in the proposed ordinance. The ordinance does not distinguish between an innocent administrative error by an operator and blatant intrusion on the peacefulness of a neighborhood. Both violations would be subject to harsh fines and possible permit revocation. My recommendation, which I believe is representative of many responsible professional managers, is that the City Council adopted the ordinance as proposed with the recommendations proposed herein. The ordinance can be re -visited if necessary after a year of measuring its impact. Whatever, the council's decision, the grossly counter -productive moratorium on permit issuance must be ended. Very truly yours, Ji I,`earce General Manager/Principal 10/23/17 Sirs, Neighborhood zoning regulation exists to enhance quality of life and quiet enjoyment. To willfully ignore that indisputable fact for profit is at the center of the business model of short term rental companies whose goals are no different than junk mailers and junk phone callers. They all impinge on the good will and toleration of normal life for profit. They are aggravating and incessant and unstoppable. The consequences are a decrease in civility, communication, and a frustration with the supposed authority that is unwilling or unable to stop them. Unless short term rentals are carefully regulated or, better yet, prohibited, their noisy presence in this neighborhood will cause similar aggravation and lead to a further fraying of the sense of community and civic mindedness which has already taken a beating. Quality of life will decrease as will quiet enjoyment. What will increase is stress and enforcement costs when police are called to referee the inevitable noise and disorderly conduct complaints. People who wish to offer their homes for short term rentals need to recognize the indisputable right of their neighbors not to be subject to disruption that they will cause. This type of issue is no different than other time honored and traditional zoning requirements that are put in place to keep neighborhoods pleasant. I very much hope strict regulation or outright prohibition is put in place as soon as possible. Sincerely, Robert Rivkin Palm Desert. Klassen, Rachelle From: Courtney Halterlein <courtneyhalterlein@me.com> Sent: Thursday, October 19, 2017 1:19 PM To: Aylaian, Lauri; Harnik, Jan; sjohnathan@cityofpalmdesert.org; Nestande, Gina; Kelly, Kathleen; weber; Stendell, Ryan; Swartz, Kevin Subject: STRs Vacation Rentals To Whom It May Concern, I write to you as a lifelong resident of Palm Desert who is now raising a family here. My husband and I recently bought our own home here in Palm Desert & we love our neighborhood, except for the issues with the house next door to us. After we moved in, we discovered that the house next door to us is frequently used as a vacation rental via AirBnb. Since then, we have regularly dealt with issues regarding the home being rented. From people screaming & singing karaoke outdoors at 1 in the morning, to people mistakenly stumbling, drunk, up our driveway at night, after being dropped off by a cab, we have seen it all at this point. I very much want my children to grow up in a safe neighborhood and a stable environment. As a parent and a citizen, it is my goal and duty to provide that safety & stability to the best of my ability. Due to these issues that are out of my control, I feel that I have been robbed of the opportunity to do that. It is now my reality that on any given day, there are renters, random strangers who I know nothing about, next door playing outdoor music with every curse word in the book, screaming and playing drinking games outside the window as I try to read my kids a bedtime story. The noise then continues into the night, usually until I have to call in a noise complaint at 12am. I wanted to share my story, in hopes that it brings a different perspective, that of a young family, to the table. Not everyone who opposes vacation rentals is an elderly curmudgeon. Some of us are just a regular family, trying to live a regular life. My hope is that you see the issues with the status quo, listen to your residents, and help us in a way that works for the city and the residents both. Whether by requirements that involve a stay of a week or longer, establishing a limit to the number of times a home can be rented in a calendar year, a limit to the number of vacation rentals owned by the same entity, or all of these things.. We are asking for your help and your guidance on this, I believe that we, as a city, can do better. Thank you for your time & consideration in this matter. Courtney Halterlein & Family 760-333-4414 IND n 1 10/20/2017 - (City Hall meeting with Jan Harnik & Sabby Jonathan) Bullet points of proposed ordinance -17 0 © > CI i�� ow N n Xi 1- Complete and immediate ban on new STRs in R1 & R2 zones, ""'' = except where homeowner in on -site or property is in HOA orfor* gated community permitting STR N "� r 2- All existing permitted STRs will be phased out during a transition period ending 12/31/2019, after which they will be governed by the 30-day minimum stay if they are still rentals 3- Upon transfer of title during the transition period, an STR located in R1 or R2 will lose its use for the remaining time 4- Required new "good neighbor" disclosure form listing rules & conditions under which owner can get permit, to be signed and delivered to city 5- Required new "good neighbor" disclosure form listing tenant's responsibilities and consent to rental rules, to be signed and delivered to city 6- Enforcement penalties: $3,000 for first infraction (no warning since tenant signed above -mentioned form); $5,000 for second; permit revocation after that 7- Owner of STR must live in PD or have a local representative to welcome tenant to the property and be available 24/7 to take care of any problem 8- Permits to be renewed annually with prorated fees as applicable, with lower fees for on -site owners 9- Map out a mixed use area in town that will welcome STRs as they are today and apply new enforcement rules Klassen, Rachelle From: Aylaian, Lauri Sent: Monday, October 23, 2017 9:06 AM To: Klassen, Rachelle; Swartz, Kevin Subject: FW: STR's I am forwarding this email message so that it can be included in the information going to the City Council for their meeting this Thursday. Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 760.346.0611 (office) From: Lynn Talbot [royalwolftalbot@yahoo.com] Sent: Sunday, October 22, 2017 10:08 PM To: Aylaian, Lauri Subject: STR's We have lived in our home at 73 589 Feather Trail since 1994 and are adamantly opposed to short term rentals in our neighborhood. David Talbot Sent from my iPhone rssa 0 � 390 —� rrn wrri r*i cn7c_. rn • < tni+1 -44p rn r n rn 1 Klassen, Rachelle From: Aylaian, Lauri Sent: Monday, October 23, 2017 9:09 AM To: Klassen, Rachelle; Swartz, Kevin Subject: FW: short term rentals in Palm Desert Please include this email package in the information to be distributed to the members of the City Council before their meeting on Thursday. Thanks, Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive "49 CO 0 Palm Desert, CA 92260 'v.;+ 760.346.0611 (office) C``) ram-- "‹ NI From: Wood, Terry L. [terryprod@aol.com] a rnxi0„ Sent: Sunday, October 22, 2017 8:52 PM x� ran To: Aylaian, Lauri ..... Subject: short term rentals in Palm Desert �,.G cam- ''c)fry Dear City Council and Mayor, I am writing you today because I am not able to make the council meeting due to work hours. This letter is in response to short term rentals in our city. I have seen first hand from a rental on my street that rents for only 1-2 days at a time. There are more cars on the street and more noise. I am not even next to that house and can hear noise at times. Also, it is a fact that it devalues the neighborhoods when there are short term rentals on the street. And when you want to sell your house it is a possibility that it will take longer to sell your home and at a lower price. Lastly, short term rentals don't add anything to our neighborhoods when people are coming and going. For example, they are going to the liquor store and maybe a restaurant, but aren't part of the community that goes to church, school, and supports our anchor stores in the area. I believe that if you own property, it is your right to be able to rent, but not at the expense of the block where you love by taking away your peace and quiet. Hotels are created for short term stays, not where we live in our neighborhoods where people are telling me that they can't find parking and are afraid to go outside at night, and can't sleep. Rentals should be on at least a 6 month basis, otherwise middle class citizens will move out and neighborhoods will get worse and more crime ridden. Also, I hear in comments that enforcement is not aggressively pursuing fining and writing up people not abiding by the rules. Thank you, Terry Wood Palm Desert 1 Klassen, Rachelle From: Aylaian, Lauri Sent: Sunday, October 22, 2017 10:19 AM To: Donna Ault Cc: Klassen, Rachelle; Swartz, Kevin Subject: RE: Palm Desert Short Term Rentals (STR's) Dear Donna, Thank you for your email message. By copy of this massage, I am forwarding it to the City Clerk, who will make certain that it is given to the members of the City Council in advance of the public hearing on October 26th. Sincerely, Lauri Aylaian Sent via the Samsung Galaxy St 5 mini, an AT&T 4G LTE smartphone Original message From: Donna Ault <donna@lkmeint.com> Date: 10/21/2017 3:34 PM (GMT-08:00) To: "Aylaian, Lauri" <lavlaian@,citvofbalmdesert.ora> Subject: Palm Desert Short Term Rentals (STR's) Hello Laura, cam n n r� ''a Cimo CA) mao crsm a. rn (Am --too 7.7 -71 rry I received this request from a petitioner against STR's, who requested I forward her letter to the city council: 10/20/2017 RitaStec ritai stecmd@,outlook. com 73133 Haystack Rd I am a property owner and resident of Palm Desert since 2002. We chose to live on Haystack Rd because of its mountain views, proximity to work and shopping, and most of all because of its friendly neighbors who look out for each other. Unfortunately, the warmth and security of our neighborhood has eroded over the years due to short term renters. Trash is left in driveways for weeks until property managers or owners come to remove it, multiple cars are parked in driveways and on the street, and most of these weekenders come to party - loudly and noisily into the night. All of this causes me to question the purpose of the very existence of our city. Given that city council and city staff seem to value the bed tax, even though some of these rental properties are not licensed and therefore do not pay the city tax, I would say that resident property owners' rights are not valued. Keep in mind we can change who we next trust to manage our city. 1 Original Message From: Donna Ault <donna@lkmeint.com> To: Rita Stec <RitaJStecMD@outlook.com> Date: October 20, 2017 at 2:22 PM Subject: RE: Status on Palm Desert Short Term Rentals (STR's) On October 20, 2017 at 12:28 PM Rita Stec <RitaJStecMD@outlook.com> wrote: Hello Donna, We will be out of town on the 26th, and won't be able to attend the city council meeting. I tried emailing everyone you listed, but the only email that was deliverable was Jan Harnik's. I left our statement in the "comments" section on the website. Would you or someone else be able to read it on behalf of myself and husband, Lance Eldred, at the council meeting on the 26th? Thank you so much for all the work you & others are doing on behalf of our neighborhoods. Rita Stec & Lance Eldred 760-285-2777 73133 Haystack Rd, PD 2 Evans, Donna From: Sent: To: Subject: Mary Batok <mary.batok@gmail.com> Sunday, October 22, 2017 2:28 PM Harnik, Jan; sjohnathan@cityofpalmdesert.org; Nestande, Gina; Kelly, Kathleen; weber; Aylaian, Lauri; robert.hargreaves@bbklaw.com; Stendell, Ryan; Swartz, Kevin STRs decision Esteemed Fellow Citizens of Palm Desert, In March of this year, we wrote a letter to the City Council describing the experience of living next door to a short term rental property (37547 Drexell Drive) during its first six months of operation. At the time, we had already encountered quite a few problems. Now that we are coming up on the one-year anniversary of the home next door receiving its short term rental permit, we thought an update might be appropriate...All the more so, as you are set to vote on revisions to the ordinance this coming Thursday. Believe it or not, the subsequent six months have actually have been worse than the first six! At the time we wrote, we had yet to call the Sherriff s Office. All problems had been handled via the property manager or Code Enforcement. Shortly after writing, the situation next door escalated to the point that law enforcement was required. Since then, the Sherriffs office has been contacted by us on five or six separate occasions. Each time has followed the same pattern. A loud, unruly, and frequently vulgar group takes up residence, parties loudly all day, and then continues to party long into the night. At 10:00, we call the Palm Desert Short Term Rental Hotline. If the situation has not resolved by 10:30 or 11:00, we call the Sherriff s office. We call the Sherriff as a last resort. We consider the involvement of local law enforcement to be a ridiculous waste of their resources, and greatly resent the fact that we have been put in this position. The officers are frequently met with laughter, and shouts of disbelief, that someone would have actually complained. On at least one occasion, the Sherriffs office had to send an officer twice on the same night, because the first warning to quiet down was ignored. Considering the fact that we are up each day at 5:30 a.m. preparing for work, this kind of late -night drama has certainly affected our quality of life! Strangely enough, this home - which did a brisk business all summer long - has been mysteriously empty for the past six weeks. At first, we thought perhaps it had lost its license. However, we have heard that local STRs have been maintaining an especially low profile during these last few weeks before the vote. Interesting! Obviously, if the home has been empty, there has been no need for us to call the hotline or the Sherriff since Labor Day. If complaints have dropped noticeably in recent weeks, perhaps you might consider checking STRs occupancy rates during that same period. Finally, you might be interested to know that our neighbors on the other side of this "party house" have just recently sold their home and moved away, due in large part to the situation next door. We have lived in this neighborhood for several decades, but are seriously thinking about moving away also. The short term rental next door to us has absolutely destroyed the peaceful quality of our home. The City of Palm Desert should be ashamed for allowing this to happen. We strongly recommend that you vote to return Palm Desert residential properties to a minimum rental term of 30 days. Respectfully, Mary and Joe Batok 73500 Woodward Drive t L£ ;11 Kn £Z 130110Z Y a 1 b3S3C1 N1V 3014i�3A13a3�A113 Evans, Donna From: Bwilliamsl@dc.rr.com Sent: Monday, October 23, 2017 6:20 AM To: weber Subject: Short Term Rentals We have been extremely impacted by the presence of STR's on our street. The loud parties, loud music, cars speeding up and down the street, and the large crowds coming and going are destroying our neighborhood. Our's was a nice quiet family neighborhood, but that is all rapidly changing now. Out of the 20 homes on our block, 2 are STR's. With these STR's, the street is crowded with cars and people, going back and forth, to the parties. I have witnessed speeding cars, going to these houses, as the neighborhood kids are pulled inside, to protect them. The Sheriff's department comes when we call them, but can never seem to catch them in the act. Code Enforcement has been here several times and spoken with the occupants, but they are NOT the owners and it's never the same people, so it does no good. Ours is a Neighborhood Watch block, and it used to be good, with most neighbors participating. That is now ineffective, due to the constantly changing people and cars showing up on our street. The actual owners of the property don't care, as they are never here, and in fact, we have never met them since the sale of this property. We moved to Palm Desert in 1995, in this particular neighborhood, because it was safe and quiet. Thanks to these two houses on our block, it is now Party Central ! With hotels, they control the noise and number of guests allowed on their property. These STR's have NO controls, and the non -occupant owners do not care about the impact they have on our neighborhoods, as they are making money on their "Investment" ! In the meantime, we are left to suffer, and watch our lifestyle and property values decline. Please do SOMETHING about these short term rental properties, to protect the full-time residents of Palm Desert . Thank you, Bill Williams a +n .+�. ,...y • Y! w ='� m i October 16, 2017 Dear Palm Desert City Council/Planning Commission, CFFICE PALCLERKf RECEIVED 201T 0CT ,23 okw. 37 We, Todd Smith, and Trish Cedillo are the owners of 43050 Rutledge Way, Palm Desert, Ca. and are among the short-term vacation rental market. We have rented our house seasonally for the last 2 winter/spring seasons using Airbnb. We attended the planning commission meeting on October 3rd in defense to the residents opposing the short-term vacation rental market. After attending the meeting, we realize that opposition of this market is valid and if we had to endure what some residents must go through we would be in protest also. However, we would like to give you some valuable insight to our experience with the Airbnb short-term rental market. As a valid traveler and over 30 years in the travel and tourism industry, from hotel to cruise to timeshare industry we decided to invest in this endeavor. We say "Invest" because we have made our residence a resort of its own. The initial investment in glamorizing/staging the house and making it 5-star quality was paid back in the first year. In fact, we were able to have a new roof installed, add more upscale landscaping, renovate/upgrade older equipment to the pool and add features such as water and lighting, install sun domes on the roof and wi-fi features to stream line the air/heating efficiency of the house, temperature control. We also installed ring.com for security and who is coming and going ahvays. This has added value to the neighborhood and the value of the house if we were to sell it. If we were not able to have this added income we would have not been able to upgrade the house at such a rapid rate. By attending the meeting, it was brought to our attention that the TOT income to Palm Desert is around 1.8 million, but the code enforcement is non-existent. We believe that the city has fallen short with the rapid move of short term vacation Scanned by CamScanner rentals. What are you taking our TOT for, if not to enforce the short-term vacation rental market? I'm sure the city doesn't want to lose 1.8 million in revenue. We have house rules posted, adhering to the occupancy maximums, posting the good neighbor policies and our neighbor has our cell phone number in case of emergency. We meet with each guest so they will have accountability when they stay in our home, seeing us face to face matters. To date we have not had any complaints and have enjoyed many of our guest. This is a business to us, but most importantly we want our neighbors to not be affected. If we wanted rules to follow and guidelines to be established we would live in a community of HOAS. This is an individual homeowner just wanting a bit of entrepreneurship and the ability to put back in to our home and neighborhood. Here are a few pictures of our upgrade's that we have done the last year. This is a win, win situation for us and the city of Palm Desert. Sincerely, Lk, Coa Todd Smith and Trish Cedillo Scanned by CamScanner r,r Mayor Jan Harnick City of Palm Desert 73-510 Fred.Waring Drive Re: Short. Term Rentals (STR) Dear Mayor Harnick: October 17, 2017 City of Palm Desert OCT 2.32017 Community Development My wife Ginny and I reside at 73-306 Juniper Street in Palm Desert. We have been residents since July of 1985, when I started employment with the City of Palm Desert. We had neighbors surround us at that time. We are currently surrounded by Short Term Rentals t The house west of us at 73-304, the house east of us at 73-308, and across the street a house at. 73-325, then two more west of that at 73-301 and 73-263 Juniper all are now Short Term Rentals. We have not had the bad experiences that were related by speakers at the Planning Commission meeting on October 3, 2017. When I spoke, I asked that the Commission give the HOT LINE number, but it was never mentioned during the hearing. Subsequential presentations and responses did not provide the number. I asked the Community Development Director, and he said I should call the Community Development Department: for it,.which I did. The HOT LINE number is 760-833-7998. After the meeting was over, I talked with a man who had problems with Short Term Rentals in his Condominium Complex. He called the Community Development Department and an employee would not tell him if the unit in question was permitted. After an hour, he demanded that the employee tell whether the unit was permitted. Finally, the employee checked, and the unit did not have a:permit. A couple of days after the meeting, my wife and I were walking on our street. I talked to a neighbor who lives at 73-605 Juniper who has a vacation rental on her east side at 73-641 Juniper. The house was sold this year and it now is a Short Term Rental. She said the noise is bad. For example, some renters were yelling at each other, rather thn talking at a normal conversational level. One of our concerns is the comments made by some of those who have purchased homes for Short TermRental. They are concerned that the mortgage costs could not be covered unless they get to lease out on a short term basis. The change from 28 days to a weekend was a mistake in my opinion. It'is a real concern to resident -occupied homes. My other concern, besides_ losing neighbors, is the number of non -permitted residences. It sounded like there is no verifiable listing of the actual number of STR's so the neighbors and City Council really do not know the impact upon our City. I was told the City has contracted with a company to check on-line. Why not have residents affected by STR's give the City these names and addresses, as many of these violators would not advertize now, so they would not be penalized for lack of permits or paying Transit Occupancy Tax. - 1 - LI:tNNV EZ13OLUZ v J 't83S3G N1Vd 3aiAA©3A13�3�A!!3 I would think that the City Staff could be doing this investigation as employees have internet access in all departments and could be coordinated through Code Enforcement or the Community Development Department. Anyhow, it's too bad the City opened Pandora's Box by changing the rules. Hopefully, something can be done so future neighborhoods do not suffer like those of us now affected by STR. Ginny and I are most appreciative and proud of our hard-working City Council. Please keep up the good work. Richard J. Folkers c +s• 4irginia R. Folkers 73-306 Juniper Street Palm Desert, CA 92260-4702 Phone: 760-340-0828 E-Mail: dekondik@gmail.com cc: Sabby Jonathan - Mayor Pro Tem Kathleen Kelly - Council Member Gina Nestande - Council Member Susan Marie Weber - Council Member Lauri Aylaian - City Manager Ryan Stendell - Director of Community Development Swartz, Kevin From: Sherrell Sutherland <sutherland11557@yahoo.com> Sent: Thursday, October 05, 2017 10:31 AM To: Harnik, Jan; sjohnathan@cityofpalmdesert.org; Nestande, Gina; weber; O'Reilly, Monica Cc: Aylaian, Lauri; Robert.Hargreaves@BBKLAW.COM; Stendell, Ryan; Swartz, Kevin Subject: [SPAM] - Planning Commission and Short Term Rental Issue Dear Mayor, City Council Members and Associates - I am writing to you today very discouraged and disheartened. After attending the Planning Commission meeting two nights ago I feel like nothing we say or do is being heard. In fact I felt we were treated very disrespectfully by the chairperson. The only person that she didn't interrupt to say "you have one minute left" and also let go on more than three minutes was a pro STR speaker. It felt as if she was a stopwatch only and not even listening to us. Anyway, I just want you to know that as a retired police officer I can absolutely GUARANTEE you that your enforcement strategy for this project is so woefully inadequate that it is destined to fail. The current system is a complete failure and the fix is to add ONE code enforcement officer on a swing shift while expanding the STR program. Here are the problems that I see: * There is nothing proactive with this approach - no action until a citizen calls * Did you actually even look at data and stats to see when the heaviest volume of calls is? Would you even know since the calls go to a answering service? * Code Enforcement officers do not even carry guns. So our one guy is going to knock on the door of a party house by himself at 1:00am? * What is the plan when the call comes in at 3:00am and Code Enforcement has gone home? * You have created a whole series of ordinances that can't be enforced: --examples - an STR responsible party must respond to a complaint within 30 minutes, someone must greet new tenants, parking restrictions, etc, etc * And most shockingly, there was no coordination between your planning group and Palm Desert PD. At the very least you are going to have to pay overtime to the Sheriff and have proactive enforcement during heavy volume events. You need their help to be able to shut down party houses immediately and sit on nusance houses with multiple complaints. In other words you are going to have to spend some of the 1.7 million in revenue to keep STR's in check if you want to maintain public trust and support. It's as if it was randomly decided that one extra Code Enforcement officer would suffice without any explanation as to how the planning group came to that conclusion. Have you ever had a Code Enforcement officer explain to you the steps they go thru to cite a violation? What is needed? Do they have to witness the violation? Is it easy or hard to get these violations to stick? What is the process for appeal? Can they handle a high volume of complaints and administrative hearings? 1 Please understand that I have never previously known every single city council person's name like I do now. This is such a big deal to me that I have gotten involved like never before - and so have a lot of people. As an elected official, do you want your name attached to this debacle in the future? Please just Google search STR's to see how bad this problem is in other cities. Unless we are desperate for money, why do this? At the very least, please continue the moratorium until your team can sit down with RSO and come up with an adequate enforcement plan so you can see how much this is really going to cost. If it would help, I am willing to volunteer to be part of a group that looks at the law enforcement response and the real challenges facing your first responders. Feel free to contact me if you have any additional questions or concerns. Thank you, Sherrell Sutherland 73264 Broken Arrow Trl Palm Desert, CA 92260 (562) 355-8040 2 Swartz, Kevin From: Nate Porter <natep@ARCReports.com> Sent: Tuesday, October 10, 2017 4:30 PM To: weber; CityhallMail; Swartz, Kevin Cc: 'Iisa.riding@turnkeyvr.com' Subject: [SPAM] - Short Term Rental - Draft Ordinance As a new home owner in Palm Desert (74656 Fairway Dr, Palm Desert, CA 92260) I wanted to express my concern with the draft ordinance for short term rental permits. My family has been coming to the desert for many years and up until this year it was not financially possible for us to afford to buy a home in the desert. We were fortunate to find a fixer upper in a great neighborhood in Palm Desert. We spent over $125K in returning this midcentury home to its original roots with the knowledge we'd be able to rent the home during the portion of the year our family is not using it. We used local contractors, supported local small businesses, and made sure to be create a better looking home to improve the neighborhood. This is a house we want to keep until we retire (my wife and I are 45 with 7 year old twins, one who is special needs) and we are dependent on the ability to rent this property to recoup some of the costs/mortgage. We specifically met with a very reputable management company (Turn Key) to have them handle the management of the property. We specifically choose this group because they had an amazing record of managing homes in city neighborhoods where both full time residents and vacation rental users are very active (Austin). We did this because our neighbors are very good friends (my Mom's best friend since age 4) and we wanted to make sure that Turn Key made sure that our renters would not affect the lives of those who reside full time. We have been very patient waiting over a six months for a possible opportunity for a permit and after reading the possible solutions it may be that we will be denied because of our location. I find it very hard to swallow that a homeowner who is ready to follow all the rules set forth in the ordinance could possibly be denied because another Short Term Rental unit is within a certain distance from my property line. How can you believe this is a fair compromise? How will you decide if two homes who are applying for a permit after the moratorium is lifted that are within the spacing limits (300 & 500) feet. Who gets the permit? Do I have to camp out to be the first one to apply? If my home does have another short term rental within 300 or 500 feet it seems only fair that everyone would have to reapply for said permit since it's a brand new ordinance. How will you police those who have short term permits but are not actually using them? Will I be notified when one becomes available? The whole process leaves a huge gap that I don't think has been duly researched. This will always be a vacation destination community and enforcing location cap's will not fix the few bad apples. How can you tell a homeowner who has done nothing wrong be denied the ability to recoup costs associated with home ownership based on the fault of a few bad apples who have taken advantage of the rules. I completely understand the new rules of enforcement and agree 100% with everything in the ordinance outside of the spacing issues. If you want to see Tess noise issues, and more community involvement by homeowners then don't deny those who are ready to abide and follow the rules. I don't have hundreds of rentals, I'm not a flipper, I'm a hard working citizen who took the chance to buy a home in your city and now am being told I won't be able to rent it out to average folks who want to visit your city. Penalize those who don't follow the rules, fine them, pull their permits, fine their management companies for not following through but don't deny someone who has notbeen the problem. My lifelong dream of owning a home we can retire to is in jeopardy because others have failed in both enforcement and following of the existing rules. I guarantee that a lot of the folks that are full time residents now could have been residents in other cities prior to retiring. Some may have been fortunate enough to be able to leave a house vacant for % of the year when they were still working but most average American's do not have that capability. 1 I urge you to adopt this ordinance without any spacing or density provisions. You will not solve the problem by denying good folks the ability to keep their homes I guarantee that. Thank you, Nathan Porter CFO/Owner ARC Board Member Washington Autism Alliance and Advocacy Advisory Council Member — Boyer Children's Clinic rc Nathan Porter CFO/Owner American Reporting Company cell: 206.851.1922 work: 425.563.1900 ext. 1973 email: nateo@arcreoorts.com This email is the property of American Reporting Company LLC. This e-mail message (including attachments) is for the sole use of the intended recipient(s). It contains confidential, proprietary or legally protected information. Any unauthorized disclosure or use of the contents of this e-mail is strictly prohibited. If you have received this e-mail in error, notify the sender immediately and destroy all copies of the original message. 2 From: Jeffrey Fortin To: fitvhallMaO Subject Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:07:55 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. We own a modest condominium that attracts $6,600 per year in HOA dues and $5,000 per year in property taxes. If we can rent our unit during the high season we can cover these bills. I still work full time so our visits to the area tend to be before and after high season. Moveover, we have never had even a single complaint from our neighbors over the years (9 years) about our tenants. We rent for a minimum of one week and screen all of our tenants personally. If I was unable to rent our unit I would probably be forced to sell it and redeploy the equity elsewhere to a more business friendly environment. If a lot of us did this, real estate prices in the area would undoubtedly feel pressure - and they are already under pressure from excessive inventory on the market. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Jeffrey Fortin 292 Vista Royale Cir E Palm Desert, CA 92211 From: )ill Maronev To: CitvhallMail Subject: Stand With Vacation Rental Owners Date: Sunday, July 23, 2017 10:35:31 AM Dear City Council Member, As the City Council is considering rules for vacation rentals in our community, I urge you to remember the considerate homeowners like myself who rent their properties out for Tong -term renters only after carefully screening potential renters. We usually have the same folks returning year after year. This allows us to have a bit of income generated from our property , which we use to make improvements. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I encourage strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by overly restricting vacation rentals and stifling our tourism economy. Thanks, Jill Maroney 48850 Noline PI Palm Desert, CA 92260 From: John Mosser To: CitvhallMaiE Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:40:45 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, John Mosser 41446 Inverness Way Palm Desert, CA 92211 From: Jose Fernandez To: CitvhallMai( Subject Stand With Vacation Rental Owners Date: Friday, July 21, 2017 9:15:38 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Jose Fernandez 254 Desert Falls Dr E Palm Desert, CA 92211 From: Justin Vasaue7 To: CitvhallMaii Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:09:02 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the local residents like myself who rely on the vacation rental industry to support our families and call Palm Desert our home. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Zoning restrictions are not the solution. We must focus on enforcement. Thanks, Justin Vasquez 43160 Delaware St Palm Desert, CA 92211 From: )(ell] Louahriq To: CitvhallMj Subject: Stand With Vacation Rental Owners Date: Friday, July 21, 2017 1:33:35 PM Dear City Council Member, It is one thing to have regulation about quite hours and other activity in ones home that effects the neighborhood, but to tell a home and landowner they can not rent their property is a massive over reach of government!!! Governing for the few, not for everyone. I know many wonderful people who could not keep their homes if it were not for the option to welcome paying guests to their homes. I helped a number of people on how to properly manage renting during the recession so they did not need to sell their homes. Do not be elitist. Also, there is no lack of demand. How are you going to serve those tourists and guests now? The big mega hotels going in in Palm Springs. Where is your tax money there? Look at what specifically bothers people about the renting and address that. A ban is a way over reaction and only serves a few. As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Kelli Loughrin 38667 Dahlia Cir Palm Desert, CA 92211 From: Martha Fernandez To: ritvhallMait Subject: Stand With Vacation Rental Owners Date: Friday, July 21, 2017 8:41:38 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Martha Fernandez 254 Desert Falls Dr E Palm Desert, CA 92211 From: Mary Foster To: CitvhallMail Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:05:34 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Mary Foster 73602 Joshua Tree St Palm Desert, CA 92260 From: Nancy webster To: SitvhallMail Subject: Stand With Vacation Rental Owners Date: Monday, July 24, 2017 4:43:07 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Nancy webster 77577 Delaware PI Palm Desert, CA 92211 From: Ron Davison To: CitvhallMait Subject Stand With Vacation Rental Owners Date: Thursday, ]uly 20, 2017 11:55:23 AM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Ron Davison 39 Blue River Dr Palm Desert, CA 92211 From: Sally Wiaains To: CitvhallMai� Subject: Stand With Vacation Rental Owners Date: Monday, July 24, 2017 7:08:17 AM Dear City Council Member, As the City Council considers the rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. Many of us would not be able to keep the place we have without ping short term rentals. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. They wanted to do the same in San Diego where my daughter lives. Short term rentals there generates 11 million in revenue for the city. I'm sure the same is true for Palm Desert and the surrounding areas. It also gives travelers an alternative to staying in a hotel. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. I have been doing short term rentals for 4 years now and never have had any damage even during concert weekends. As an owner we can be selective. It also brings people to the desert in the summer months when it is very hot and businesses don't do as well. But please don't punish any of us and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Many of us are using this stream of income to help supplement our retirement years. I'm sure a high percentage of renters never do any damage and don't cause problems for the community or the different neighborhoods. Thanks, Sally Wiggins 188 Torrey Pine Dr Palm Desert, CA 92211 From: $ara Sheoardson To: CitvhallMail Subject: Stand With Vacation Rental Owners Date: Friday, July 21, 2017 12:00:49 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Sara Shepardson 42440 Kansas St Palm Desert, CA 92211 From: $hirlev Teman To: CitvhallMai( Subject: Stand With Vacation Rental Owners Date: Friday, July 21, 2017 11:16:47 AM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. If it hadn't been for short-term vacation rentals, my husband and I would never have bought a property in Palm Desert. We rented for five years before buying our vacation home, and we love the area. We support our neighborhood, and provide valuable dollars to various businesses and the City of Palm Desert . Our family and friends are then also able to visit and enjoy the area and all it has to offer. Being able to have short term rentals allows us to continue to own and enjoy our property. Our renters may be the future purchasers in Palm Desert - - which keeps the market area viable and alive ! Being a 'dosed' community in not allowing short term vacation rentals creates small - mindedness and does not allow visitors to enjoy all that Palm Desert and the valley have to offer. Please continue to allow short term vacation rentals. Thanks, Shirley Ternan 76213 Poppy Ln Palm Desert, CA 92211 From: Susan Thompson To: CitvhallMai1 Subject: Stand With Vacation Rental Owners Date: Saturday, July 22, 2017 5:54:01 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Susan Thompson 76666 Begonia Ln Palm Desert, CA 92211 From: Vladimir Ginevskv To: CitvhallMail Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 11:52:38 AM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Regards, Vladimir Thanks, Vladimir Ginevsky 40893 Ave Solana Palm Desert, CA 92260 From: Ann Biskar To: CltvhallMail Subject Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 4:19:43 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Ann Biskar 473 Vista Bonita Palm Desert, CA 92260 From: $.G. Hitchen5 To: ritvhallMail Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 12:23:29 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, B.G. Hitchens 37682 Mojave Sage St Palm Desert, CA 92211 From: Parleen NcCorchuk To: CitvhallMai( Subject: Support Vacation Rentals In Our Community Date: Friday, July 21, 2017 11:23:46 AM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Darleen NcCorchuk 172 Don Miguel Cir Palm Desert, CA 92260 From: Dean Peterson To: CitvhallMad Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 5:02:20 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Dean Peterson 136 Don Miguel Cir Palm Desert, CA 92260 From: pehra Houston To: CitvhallMail Subject Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 9:03:35 PM Dear City Council Member, Reference my previous email. Although I have not been renting much these last few years as I have personally been visiting more I plan to have rentals ongoing as I am now based back in Scotland for the foreseeable to vacation rentals will be very important to us. As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Debra Houston 73570 Joshua Tree St Palm Desert, CA 92260 From: Fdward Provost To: CitvhallMai( Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 2:50:59 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Edward Provost 73657 Agave Ln Palm Desert, CA 92260 From: Fdwin Buchholz To: S itvhaIIMai( Subject: Support Vacation Rentals In Our Community Date: Tuesday, July 25, 2017 8:07:10 PM Dear City Council Member, As a Vacation rental owner, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert residents have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a vacation home owner, we have not had 1 single complaint about our clients and I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Edwin Buchholz 372 Muirfield Dr Palm Desert, CA 92211 From: Fuaene Mazurkiewicz To: CitvhallMai( Subject Support Vacation Rentals In Our Community Date: Saturday, July 22, 2017 2:25:58 AM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Eugene Mazurkiewicz 41440 Kansas St Palm Desert, CA 92211 From: Jeff Johnson To: CitvhallMail Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 12:58:25 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Jeff Johnson 703 Sandpiper St Palm Desert, CA 92260 From: Kelly Parkman To: CitvhallMail Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 11:45:47 AM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Kelly Parkman 74880 Fairway Dr Palm Desert, CA 92260 From: Mary Suarez To: fitvhallMaj� Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 5:04:37 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Mary Suarez HomeOwner and STR Owner Regards, Mary Suarez 74657 Lavender Way Palm Desert, CA 92260 From: Joel Johnson To: CitvhallMail Subject: Support Vacation Rentals In Our Community Date: Friday, July 21, 2017 11:17:54 AM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — its also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Noel Johnson 201 Seville Cir Palm Desert, CA 92260 From: pamelia Frey To: CitvhallMai( Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 2:20:22 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Pamelia Frey 262 Ave Del Sol Palm Desert, CA 92260 From: Preston Farmer To: CitvhallMai( Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 11:46:18 AM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Preston Farmer 1111 Desert Falls Pkwy Palm Desert, CA 92211 From: rosa alvaree To: CitvhallMai( Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 12:06:27 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, rosa alvarez 44750 San Luis Rey Ave Palm Desert, CA 92260 From: Sean Haraaderl To: CitvhallMai( Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 12:14:52 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Sean Hargaden 76626 Hollyhock Dr Palm Desert, CA 92211 From: Teresa. Frisbie To: CitvhallMail Subject: Support Vacation Rentals In Our Community Date: Sunday, July 23, 2017 10:27:52 AM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and comer coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Teresa. Frisbie 40713 Baranda Ct Palm Desert, CA 92260 From: Tim Householkt To: Citvha(IM jL Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 3:11:54 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Tim Householder 73350 El Paseo Palm Desert, CA 92260 From: Tracy Phillios To: CitvhallMail Subject: Support Vacation Rentals In Our Community Date: Thursday, July 20, 2017 3:47:29 PM Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Tracy Phillips 74602 Lavender Way Palm Desert, CA 92260 To: The Honorable Mayor and City Council, City of Palm Desert Dated: July 21, 2017 Re. Proposed Short Term Rental Ordinance We are full time residents and have closely followed the issues surrounding the above -referenced proposed ordinance. We are also vacation rental landlords; we rent our backyard casita on a short-term basis and haven't had a single complaint related thereto. We understand that a few "party houses" have made life unbearable for certain residents, and therefore encourage the city address this unacceptable intrusion on our neighbors' quality of life. At a minimum, the city needs to beef up enforcement. Furthermore, we support the adoption of the ordinance as compliance will significantly reduced the party house situation. An outright ban, however, is an extreme approach to a problem solved by additional enforcement and regulation. Why strip so many law- abiding residents of their property rights, before trying a less radical solution? Note that even if rentals are banned, that won't completely stop the problem; the type of owners who run party houses are simply not interested in legal compliance. Finally, in the event the council creates an outright ban, which we believe is premature, we implore the council to carve out an exception for full-time, owner -occupied properties wherein a room, suite, or a backyard guesthouse is rented on a short-term basis, subject of course, to all the rules and regulations contained in the proposed ordinance. Respectfully submitted, Steven L. Fuchs, J.D. 73241 Bursera Way Palm Desert Swartz, Kevin From: Tammie Baker <tbaker@eckharttolle.com> Sent: Friday, July 21, 2017 12:16 AM To: Swartz, Kevin Subject: Vacation Rental Support -- My name is Tammie Baker and I own a vacation rental property in Palm Desert located at 76574 Florida Ave. I am writing to share with you a perspective from responsible vacation rental home owners in order that this information can be used while the city thoughtfully considers the vacation rental ordinance. My husband and I have a very successful AIRBNB/VRBO listing and we have always followed the rules and bylaws. We have a concierge who greets our guests at the home upon arrival and we have security checking on the property during festival season. We have gone to each neighbour and asked their blessing to be able rent our home and we have also asked them to contact us or our manager if any incident should occur. We have a permit to operate and we always pay our TOT Taxes on time. In two years of renting, we have not received any complaints from neighbours. We do as much research on our guests as we can prior to allowing them to book, we have them sign a waiver agreeing to follow the Palm Desert city regulations. We take several trips to our this home during the year and check on things. We have meetings with our property manager once a month to discuss ways of improving. We are very responsible homeowners and we take this very responsibility very seriously. Our financial situation would be very dire if we lost this income stream. We moved away from the desert temporarily, hoping to return to our house in the future. If we couldn't rent it out during this time of transition, we would likely lose our home. We have some ideas of how this could be a win/win situation for everyone involved and welcome the opportunity to discuss this further. Thank you very much for reading my letter. Sincerely, Tammie Baker 1 Swartz, Kevin From: colinbornia@aol.com Sent: Sunday, July 23, 2017 6:08 PM To: Swartz, Kevin Subject: Vacation rentals Dear Mr. Swartz, I wish to contribute to the discussion on Palm Desert short term vacation rentals. I've owned a lovely 4-plex on Shadow Mountain Drive for 10 years. It is my experience both as a landlord and a patron of short term rentals in other cities that leads me to want to provide short term rental opportunities. A long term renter trashed my unit. They would leave the side yard covered in dog feces. They were often late with their rent. On occasion police were summoned for noise due to alcohol fueled fighting. The smell of urine and marijuana in the unit was overwhelming. It took 3 months to get them out. In spite of this I am not asking for a ban on long term rentals. They are essential and necessary. I WOULD like to give short term renting a try. Landlords and property managers always want to attract the best tenants possible. Our properties are a source of pride AND income. I feel blessed to be able to call Palm Desert home. There is so much to do and see so close to us, and I'd like to share that with others. Short term rentals are an affordable opportunity for people to experience what we have here. Several years ago I hosted some Canadian friends, and they loved it here so much that they bought a home in the Coachella valley. Short term rentals encourage property owners to keep up their properties or face the wrath of yelp. Short term rentals help bring people and their wallets to the area, and provide owners with more income to spend locally as well, boosting our local economy. I'm sure that we can come up with some common sense "Best Practice" guidelines to help new renters e.g. meet the guests (we don't want to rent to a family of 4 and have them sneak in 10!) and providing written rules regarding noise and parking. I hope that the benefits of vacation rentals in Palm Desert are not overlooked and that the alleged negatives are not exaggerated. Tourism and residency can coexist through smart policies and best practices. Sincerely, Colin Bornia 40963-Schafer Place Palm Desert, CA 92211 760-567-8465 colinbornia( aol.com 1 Swartz, Kevin From: jmbornia <jmbornia@gmail.com> Sent: Monday, July 24, 2017 9:26 AM To: Swartz, Kevin Subject: re: contribution to discussion on Moratorium - short term let permits Dear Mr. Swartz As a primary resident and homeowner in Palm Desert with my husband, Colin Bornia, I would like to contribute to the discussion on short term rentals. We our two professionals, and call the Desert home. I am a substitute elementary teacher for the DSUSD and my husband is an aquaculture farmer. We are active in our community and care deeply about our City of Palm Desert. My husband, Colin, recently sent you an email with his perspective, so I won't repeat those points, but I have some things to add to the discussion for consideration. We own a four-plex on Shadow Mountain Drive, a stone's throw away from the new hotel being built on El Paseo. We have been gradually worn down by our history of long term renters - trashing the units, parties, loud domestic arguments, and especially not paying rent on time. We have one unit in the four-plex, which will soon be vacant, and we thought it would be nice to try a short term rental for that unit. We were also hoping that the income gained from the short term rental would contribute towards financing my MFA in Creative Writing, which I hope to take at UCR Palm Desert campus next year. Then I plan to lecture at Palm Desert College. So in a sense, the money is invested back into our Palm Desert community. We would also like to offer families the chance to visit the Desert with their beloved pet, something that most Hotels do not offer. We also firmly believe that during large events such as the Coachella Festival, not all disturbances are caused by short term renters. Long term renters are just as capable as causing a disturbance with parties, and we know, as do our friends, of homeowners who leave the Desert during Coachella, for example, and let their relatives and friends inhabit their house with ensuing loud parties etc. We are all for reasonable monitoring policies: 1. Short term let permits should be allowed for year round, tax paying residents in Palm Desert 2. Restrictions on how many short term let permits for a landlord to have on a particular street 3. Meet and Greet should be essential and the landlord should be readily accessible and on call (we live 15 minutes away) 4. Increase violation fines where necessary and reasonable We have used AirBnB numerous times and have found that the AirBnB community, like Ebay users, or Yelp users, are very good at screening and weeding out bad behavior from guests. It's not perfect, but then what system is? The length of the Moratorium is frustrating. We were hoping, and are no doubt not alone in this, to spruce and furnish our unit for short term renters by the start of the winter tourist season in October, but as the moratorium is only lifted in January, with no guarantee of a return to short term permits, we will be sitting with a vacant unit i for five months. Most of our long term renters prefer a year's lease and we have seen first hand at the destruction that can be caused by one renter to a unit in one month. Similarly, a demand for increasing short term lets from 3 to 5 night stays will not adversely affect neighbors if those guests are well behaved, and respectful, as many are. This increase in days seems to be skewed to benefiting hotel stakeholders for their share of the market. I hope that we don't 'throw the baby out with the bathwater' and that Palm Desert takes a moderate approach to short term lets, so that all stakeholders, including short term renters, are able to benefit and welcome visitors to our beautiful Desert. Yours Sincerely Juliet Bornia tel: 760 777 0981 2 Negative Impact of Short Term Rentals My name is Christel Prokay and I am a resident of Palm Desert. Because of my personal issues with Short Term Rentals, I was compelled to start a petition. My petition opposes Short Term Rentals in residential neighborhoods. For the last two months, I have walked the streets in our city, four to six hours each day. I have interacted face to face with approximately 1300 home owners, residents, and long-term renters. Because, of these interactionsi have collected over 1000 signatures. During my petition route, I made the following discoveries: 1) many residents feel frustrated, angry, and most of all powerless in dealing with short term rental issues such as loud noises, blasting music, overflowing trash cans, dog poop landing in their pool, parking problems, strangers coming and going in neighborhoods day and night 2) a certain number of residents have severe short-term rental abuses; one resident is surrounded by !twee Short Term Rentals and because of constant loud noise and loud music, she has not been able to sleep for months, consequently it has affected her health. Another Short Term Rental victim tells me she cannot sell her house due to the noise issue when interested buyers come to visit. Her reason why she is selling her house? Loud and disruptive parties, and physical threats after she had called code enforcement We already have 1288 Short Term Rentals operating in Palm Deserts neighborhoods. Where does it stop? If the city does not stop short term 'rental abuse and continues to grant Short Term Rental permits in residential neighborhoods. Desirable and safe neighborhoods will disappear only to be replaced by a transient population that do not support or benefit our residential communities. I do not know one Palm Desert resident who would willingly purchase residential property in a neighborhood of transients. Yet we are forced to accept these unsettling living arrangements. We are asked to live next door to unsupervised "Mini Hotels", and then, as a result, we patrol our now undesirable neighborhoods instead of enjoying our homes. And when we are fed up? We will find a sanctuary in another city. If you support Short Term Rentals, ask yourself this: Who will shop the local businesses, fill the churches and synagogues, attend our schools and participate in our local government? It certainly won't be the "here today gone tomorrow" crowd. To get more information and sign the petition to stop Short Tenn Rentals, log on to our website: ProtectPDneighborhoods.ora Re-edited copy 7/16/17 The view of the California Supreme Court is referenced on back of page! Swartz, Kevin From: Stanley, Jane Sent: Thursday, August 17, 2017 10:03 AM To: Swartz, Kevin Subject: FW: Please Support Our Vacation Rentals This email was blind copied to City Council. From: Stacey Jelmini [mailto:sdiassociates@aol.coml Sent: Monday, August 14, 2017 12:00 PM To: CityhallMail Subject: Please Support Our Vacation Rentals Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Stacey Jelmini 47955 Sun Corral Trail Palm Desert, CA 92260 1 Swartz, Kevin From: Stanley, Jane Sent: Tuesday, September 19, 2017 9:21 AM To: Swartz, Kevin Subject: FW: Short Term Rentals in Palm Desert This email is blind copied to the City Council. From: Philip Vitanza fmailto:ohilia.vitanzaCa�amail.comj Sent: Monday, September 18, 2017 11:20 AM To: CityhallMail Subject: Short Term Rentals in Palm Desert Hello Jane, Thank you for taking my call this morning. At your suggestion, I am requesting that you forward this email to Mayor Harnik and the entire City Council, as we discussed. As a resident and voter in Palm Desert for many years, I would like to express my concerns about the current efforts to revise the Short Term Rental (STR) laws. STR's are commercial businesses, in essence operating as motels throughout our city. I am pro business, however when you have 1,300+ STR's operating in R1/R2 zoned areas that is a violation of zoning. It is no different than opening a motel on a city street. Most of the owners are absentee and have no vested interest in promoting and maintaining the lifestyle we have grown to appreciate in our fine city. In addition, the impact on property values is being felt, along with a host of other problems - noise violations, impaired mail delivery due to illegal parking, overflowing trash containers, and, in same cases, prostitution. As a solution, I suggest that any rentals have a minimum term of 6 months to 1 year. The current 2-3 days or even 30 days would not solve the problem. I understand that the short term was reduced during the great recession as a means to allow property owners to retain their homes. That solution may have initially helped, but the long term effect has been acquisition of homes by businesses. These owners are not helping maintain and improve established neighborhoods. Please take the time to investigate this matter and consider closing this loophole to zoning in our city. Thank you, Philip Vitanza 440-823-5982 i Swartz, Kevin From: LARRY REEDY <Irst7@yahoo.com> Sent: Friday, August 11, 2017 3:50 PM To: Swartz, Kevin Subject: SHORT TERM VACATION RENTALS Hi Kevin, Per our talk at city hall on Thursday July 11, 2017. My name is Larry Reedy and I live at 72816 Bel Air Rd., Palm Desert. would like to add my name to the list apposing short term vacation rentals for the following reasons. 1) Loud continuous and offensive outdoor activities. 2) Loud sound systems and radios outside and inside of rental property. 3) Renters parking overflow cars on the streets. 4) Trash in the street. 5) I now have an uneasy and unsafe feeling in my home because strange people keep showing up in my area. 6) Owners need to be held accountable for all activities at the property. hope this short overview is helpful. Sincerely, Larry Reedy 1 Swartz, Kevin From: Patty Reed <pattyreedplmdsrt@aol.com> Sent: Tuesday, September 12, 2017 4:37 PM To: Swartz, Kevin; Kelly, Kathleen; Harnik, Jan; Jonathan, Sabby; Nestande, Gina; Weber, Susan Marie Subject: [SPAM] - Short-term Rentals September 12, 2017 Dear Members of the ad hoc Short-term Rental Committee and City Council Members, We are writing to add our voices to others who oppose expanding short-term rentals (STRs) in the City of Palm Desert. We are in favor of greater regulation of current short-term rentals, rather than less. We would like to see all STRs phased out in the future so that we can return to the policy of no short-term rentals that was previously in existence. Our opposition to having commercial enterprises in areas zoned for residential use, i.e. short-term rentals, is based on the following reasons: • Homeowners' peace and privacy is degraded due to noise, traffic, and trash. • Inadequate staffing and support of code enforcement to deal with violations of noise levels, trash, and traffic associated with short-term rentals make it impossible to solve problems with STRs. There are not enough Code Enforcement employees to do the needed work. Because they do not receive calls directly from residents reporting violations, these code enforcers are unable to arrive in time to verify the problem, report the problem, and rectify the problem. • We have experienced increased levels of crime in our neighborhood due to the inability of neighbors to ascertain those who legitimately belong in the neighborhood. • Local hotels, motels, and restaurants lose income when STRs exist. • Fines for violation of city codes associated with short-term rentals are grossly inadequate and do not discourage or prevent repeated violations. • Lack of adequate planning by the City has allowed the proliferation of STRs to cluster in certain residential areas of Palm Desert. Earlier this year we sent a letter to all of the Palm Desert City Council members and the mayor. Only Kathleen Kelly responded. Other Council Members did not even acknowledge receipt of our concerns. No one provided answers to our questions. After attending a previous meeting (held when many residents had left for the summer), discovering that the audience was overwhelming made up of representatives who have a business interest in STRs but do not live in areas of our city impacted by STRs, the questions posed in our letter have even more significance. Do members of the ad hoc committee and Council members: • own short-term rentals? • live next to an STR? • belong to or are members of HomeAway or VRBO or AirBnB or other groups that advertise online to rent properties for short-term rentals? 1 • work for or own a real estate company that manages short-term rentals? Are there any members of the ad hoc committee who are not connected to STRs who have experienced ongoing problems with short-term rentals? If not, how can discussions be considered to represent all constituents of Palm Desert? How can recommendations reflect consideration of those residents who are negatively affected by STRs? As a 32-year resident of Palm Desert, it appears to us that the City has forgotten that government exists to serve the people, rather than the other way around. Allowing the proliferation of STRs in residential areas negatively impacts all of us who have chosen this community in which to reside full-time. STRs do not serve our residents well. Our peace and privacy are violated and the value of our property decreases significantly. Other cities throughout California have banned rentals of less than 30 days in residential areas. Why can't we? The residents of Palm Desert deserve no less! Patricia and Richard Reed 72810 Tamarisk St. Palm Desert CA 92260 pattyreedplmdsrt(r%aol.com 760-340-5341 2 Swartz, Kevin From: Stanley, Jane Sent: Tuesday, September 12, 2017 3:29 PM To: Swartz, Kevin Cc: Klassen, Rachelle Subject: FW: Short term rentals This email was blind copied to the City Council From: L Cos Finailto:lbcos(vahoo.com] Sent: Tuesday, September 12, 2017 9:24 AM To: CityhallMail Subject: Short term rentals To: Voters on short term rental ordinance sincerely hope you will take the time to read this. I have read the proposed ordinance and love the part that requires someone to meet and greet the renter, and I'm sure you must realize this is completely unenforceable. If most rentals are like the ones I am unfortunately sandwiched between, most renters arrive at night, and you can bet no one will be there to meet them. How would you ever know? You wouldn't. My neighbor routinely rents for one night only, and I'm sure you do not know. I bet you don't receive any TOT either. You already have many, many rules regarding these rentals that are already unenforceable. A major problem seems to be that code compliance states they are not allowed on the property. What's up with that? How can you enforce something you cannot see? They have also told people the rules do not apply to friends and family, so, of course, everyone becomes a friend or family member. Your new idea of having 500 ft. between rentals is some improvement, but it will not help me and many others who are surrounded by this blight on our community. When a home is built across the street from my home will the rentals on either side of me prevent the new home from being a short term rental? What if a city staffer makes a mistake and issues a permit that should not have been issued? If you talk to residents it seems the only ones in favor of short term rentals are those who make money off them. I have never spoken to one person who lives by one who says they like it. Do you know that many, many cities with many, many more visitors than we get do not allow short term rentals. Some have already teamed their lesson and eliminated ordinances that had allowed them. How many short term rentals do you receive income from? If any, then you must recuse yourself from voting due to conflict of interest. 1 In your heart of hearts you know it is wrong to put businesses right next to homes. I don't think the wonderful people who helped make this city great such as Jean Benson, Roy Wilson, and Dick Kelly would have allowed their residents to be treated like this. Did you make it to the end? If so, I appreciate your time. Laurel Cosbie 73225 Bursera Way 2 palm desert area chamber of commerce OPENING DOORS FOR BUSINESS Honorable Jan Harnik, Mayor Honorable Sabby Jonathan, Mayor Pro Tem Honorable Susan Marie Weber, Council Member Honorable Kathleen Kelly, Council Member Honorable Gina Nestande, Council Member Honorable Lauri Aylaian, City Manager 73510 Fred Waring Drive Palm Desert, CA 92260 ACCREDITED. September 28, 2017 Re: City of Palm Desert Short Term Rental Ordinance Mayor Harnik, Council Members, and Ms. Aylaian: As you are aware, the Palm Desert Area Chamber of Commerce (PDACC), as a Five- Star Chamber, is required to maintain a first-class Legislative Advocacy Group. As the only Five -Star Chamber in the Coachella Valley, PDACC advocates on behalf of almost 1,000-member businesses within Palm Desert and the surrounding area. We have been honored to have the City's representatives attend and present at our monthly Legislative Action Committee (LAC) meetings for several years. At our most recent LAC meeting we had a presentation by a group called California Desert Association of Realtors (CDAR), advocating on behalf of its position on the "draft amendment" to the City of Palm Desert's Short -Term Rental (STR) ordinance. Our understanding is that CDAR supports all the terms of the draft amendment —including increased penalties and stricter operational standards —except the "Spacing and Buffering Requirements" as proposed under 5.10.070 in the STR ordinance. CDAR has asked PDACC to sign a letter in support of their position. PDACC counts among its member -businesses companies that manage and own short-term rental properties. Many of the owners of our member -businesses also own such properties individually. Thus, it is part of PDACC's mission to represent these members' interests. However, it is also part of PDACC's mission to ensure the quality of life, and the business environment generally, in and around the City of Palm Desert. We realize that the STR ordinance, and related issues, have engendered passionate views on both sides. We do not envy the balancing of these interests that each of you must weigh as you work toward a final draft of the STR ordinance. PDACC's Legislative Advocacy Group is therefore reaching out to the City for guidance that we can consider and use, as part of our process to determine how best to represent our members' interests and the interests of the City generally. We believe that PDACC is a full partner with the City when considering what is best for both the City's businesses and citizens. We would look forward to engaging in a dialog with the appropriate individuals from the City to reach a conclusion that is mutually supportive. 72559 HIGHWAY 111 PALM DESERT, CA 92260 760.346.6111 PDACC.ORG City of Palm Desert September 28. 2017 Please contact the undersigned at your earliest convenience to set up a meeting to discuss these issues further. We understand that time is of the essence given where the draft STR ordinance is on the City's legislative timeline. We will make ourselves available based on your schedule. Thank you for your time and consideration. Sincerely, Laurie Baldwin, IOM President/CEO Naran Reitman Legislative Advocacy Group Chair VISITOR INTERCEPT STUDY palm springs I desert hot spring:: cathedral city rancho mirage I palm desert I indion wells I la quinfa indio coocheila GRpTa1m springs find your oasis. contents OVERVIEW 4 KEY OVERALL FINDINGS 5 VISITOR BY ACCOMMODATION 6 VISITOR BY ORIGIN 20 VISITOR BY CITY 32 VISITOR BY QUARTER 46 The information in this report was compiled and studied by Beresford Research (Westport, CT) with detailed results of the Visitor Profile and Perceptions Study. OVERVIEW Tourism is the number one industry of Greater Palm Springs (GPS), producing major economic impact for all nine cities of the destination. It is vital that we understand our visitor in every way possible. To get a deeper understanding of our visitor —from whom they are and what they think about existing attributes to where they stay and spend money —the Greater Palm Springs Convention & Visitors Bureau (CVB), the tourism marketing organization for the region, decided to undertake a thorough study focused on our destination's visitor. In October 2014, the CVB launched a 12-month Visitor Profile and Perceptior s Study, contracting with Custom Intercept Solutions of Minneapolis, MN, to implement daily visitor profile surveys from 04 2014 through Q3 2015. The surveys took place in all nine cities of the destination, including Palm Springs, Desert Hof Springs, Cathedral City, Rancho Mirage, Palm Desert, Indian Wells, La Quinta, Indio and Coachella. The study involved reaching out directly to visitors and asking them targeted questions. A survey staff was trained to manage more than two dozen high visitor (non -hotel) traffic locales, as well as selected events throughout the valley, speaking with visitors one on one and asking them to fake an online survey. Knowing that hotels/resorts are also valuable sources of visitor profile information, several key hotel Partners participated in the survey, gathering the targeted information from hotel guests. The study provided a strong base for building the visitor profile with more than 3,800 responses in 04, more than 3,000 responses in both Q1 and Q2 and nearly 1,500 in 03. In total, more than 12,000 surveys were completed in the study. The Visitor Profile and Perceptions Study was conducted to satisfy several objectives that would be beneficial to both the CVB and its Partners as an important resource for sales and marketing planning, as welt as attracting new and increased visitation. The objectives include: 1, Visitor by Accommodation 2. Visitor by Origin 3. Visitor by Cify 4. Visitor by Quarter 4 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU KEY OVERALL FINDINGS • Q2 and Q3 visitors are more likely to stay in a hotel or resort (40% and 37%, respectively), while Q2 and Q4 visitors are (east likely to rent a vacation home (12% in both quarters). • Ninety percent of all visitors surveyed have annual incomes of more than $60,000. • Seventy-five percent of all visitors surveyed have a college degree. • Seventy-five percent of all visitors surveyed are married. • Across all four quarters, half of all visitors booked their trip fo GPS online. • In Q2 and Q3, half book at least one month prior, while in Oland Q4, two-thirds book at least one month prior. • In Q3 and Q4, 40% planned to stay in GPS for at least a week (75% for Canadians), while in Q1 this percentage increased to 50%. Week-long visits are lowest in Q2, at 25%.Visifors to Greater Palm Springs are generally very pleased with their experience. Ninety-five percent rate the overall destination satisfaction as "very good" or "excellent" over the four quarters, and highest in Q2 at an incredible high of 99%. • Af least half of all visitors to Greater Palm Springs drove in their personal vehicles. • In Oland Q2, over 60% of visitors who flew to GPS did so via Palm Springs International Airport. In Q3, 41% arrived via Los Angeles International Airport. 5 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU VISITOR BY ACCOMMODATION This portion of the study focused on the visitor by accommodation, granting an in-depth visitor profile that focused on where the visitor stayed: • in a hotel/resort • in a vacation rental • in o timeshare • in a second home Information analyzed for each of these types of stays included: • Purpose of stay: business or leisure • Frequency of visits ■ Method of travel: car, plane and other • Size of party ■ Money spent • Attractions visited • Experience ratings: lodging, attractions, service and overall • Visitor demographics: employment/education; marital status; age and household income • Money spent ■ Attractions visited OVERALL HIGHLIGHTS • Accommodations vary significantly by quarter. • In Q3, hotel/resorts increase to 40%; vacation home rentals increase significantly over Q2 (to 18%). • Single rooms are the most likely to rent, especially in Q3. HOTELS/RESORTS: • Across all four quarters, trips with hotel/resort stays are most often for leisure, with Q3 being most likely to travel for leisure. • Across all four quarters, hotel/resort guests are generally married; Q3 sees a significantly higher rate of domestic partnerships. • Q1 and Q4 hotel/resort guests are most likely to be retired, while Q3 guests are most likely to have an occupation in marketing, sales or other office work, • On average, across all four quarters, hotel/resort guests spend $147 per day on dining, $45 per day on local transportation, $101 per day on recreation and entertainment and $160 per day on retail shopping. VACATION HOME RENTALS: • Similar to hotel/resort guests, most travelers staying in vacation rental homes book via the Internet (73% across all four quarters). • Across all four quarters, vacation home renters are most often (raveling for leisure, with Q1 being most likely to travel for leisure (97%). • In 01, Q3 and Q4, vacation home renters are generally 55+ years old (79%, 63%, and 66% respectfully), however, in Q2 nearly half of renters (46%) are 35-54 years old. • Similar fo hotel/resort guests, vacation home renters are generally married; Q3 sees a significantly higher rate of domestic partnerships (23%). • Vacation home renters are spending less than hotel/resort guests in all categories; on average, across all four quarters, vacation home renters are spending $84 per day on dining out, $20 per day on local transportation, $51 per day on recreation and entertainment and $57 per day on retail shopping. 7 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU TIMESHARES: • Most timeshares are booked via the Internet. Those booking timeshares in Q3 are significantly more likely to book via the Internet. • Generally, timeshares are booked more than one month ahead. Q1 visitors are significantly more likely to book their timeshare more than one month ahead, while Q2 and Q3 travelers are more likely to book 3-4 weeks ahead. • Overall, visitors staying in timeshares are there for 7 or 8+ nights. Q1 visitors are significantly most likely to stay 8+ nights, while Q2, Q3 and 04 are significantly more likely to stay 5 nights. • Across all four quarters, timeshare visitors most often travel for leisure. Q3 visitors are significantly more likely to say they are traveling for business, but not for conferences or conventions. • Ages of those booking timeshares vary by quarter; just under half of Q1 and Q4 travelers are 65+ years old, while just over half of Q2 and Q3 travelers are 45-64 years old. Q2 and Q3 timeshare visitors booking are significantly most likely to be 35-44 years old and 45-54 years old. • Similar to hotel/resort guests and vacation home renters, when asked about income, about one in four who booked timeshares preferred not to answer. Q2 respondents were most likely report incomes of $60K - $79.9K. • Again, following hotel/resort guests and vacation home renters, those who book timeshares are generally married. • Half (50%) of Oland two -fifths of Q4 timeshare visitors are refired, while only one in four in Q2 and one in five in Q3 are retired. More than a third of those booking timeshares in Q2 and Q3 have occupations cis management, business, professional or related occupations. SECOND HOMES: • Second homes account for 12% of visitors to GPS overall. • Second home visitors are most likely to be frequent visitors to GPS, with 44% having made 8 or more trips in the past three years. These visitors frequently fly into Palm Springs International Airport (87%) and use a personal car while visiting (78%). • Canadian visitors are significantly more likely fo use second 8 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU homes or rent vacation homes. • Second home visitors are more likely to be a couple (two -person travel party) (70%) and are more likely to take a golf/hiking/recreation trip (14%). • Second home visitors are more likely to be somewhat or very likely to recommend GPS to friends and family (100%), and to have had somewhat or very positive perception of GPS (100%). • Second home visitors spend a daily average of $140 on dining, $14 on transportation, $44 on recreation/ entertainment, and $88 on retail shopping. 9 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses DEMOGRAPHICS RESIDENCY REGION in which region do you reside? International GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hofel Vacation Rental Timeshare 2nd Home 12,069 3,419 1,796 1,494 1,340 8% 12% 11% 4% 2% Canada CA 20% 38% 12% 38% 46% 14% 14% 40% 34% 25% Other US 34% 30% 37% 47% 34% RESIDENCY COUNTRY In which country do you reside? Canada 71% United Kingdom 8% Germany 3% Australia/NewZealand 3% Mexico 3% China 3% France 2% Japan 1% South America 1% Other 5% RESIDENCY U.S. STATE In which U.S. sfafe doyou reside? California 52% Washington 8% Oregon 3% Illinois 3% Arizona 3% Minnesota 3% 51% 78% 15% 7% 6% 2% 6% 2% 2% 1% 4% 4% 4% 1% 2% 1% 1% 1% 10% 3% 61% 28% 5% 12% 2% 6% 2% 5% 4% 2% 1% 6% 77% 95% 6% 2% 2% 1% 2% 0% 4% 0% 1% 0% 2% 0% 1% 0% 0% 0% 4% 1% 42% 42% 6% 17% 3% 8% 4% 4% 4% 1% 4% 2% Colorado Nevada 2% 2% 2% 4% 2% 2% 3% 3% 3% 2% New York Texas 2% 2% 2% 4% 2% 2% 2% 2% 2% 0% Michigan 1% Florida 1% 1% 2% 1% 2% 1% 1% 2% 0% Pennsylvania 1% 1% 2% 2% 1% 10 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS cont. RESIDENCY U.S. STATE In which U.S. slate do you reside? Wisconsin Arkansas GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Holel VacalionRenfol 1% 1% 2% 1% 1% 1% Timeshare 2^d Home 1% 2% 1% 1% New Jersey 1% Ohio 1% 1% 2% 1% 1% 1% 1% 2% 1% Utah 1% Virginia 1% 1% 1% 1% 1% 2% 1% 1% Massachusetts 1% Idaho 1% 1% 1% 1% 1% Iowa 1% New Mexico 1% Tennessee 1% Georgia 1% 1% 1% Connecticut Missouri 1% 1% 1% 1% Maryland Oklahoma 1% 1% Alaska North Carolina 1% 1% Montana Kansas South Dakota Indiana 1% 1% District of Columbia Nebraska 1% 1% South Carolina Kentucky North Dakota Maine 1% Louisiana Alabama Hawaii Mississippi New Hampshire Wyoming Vermont 11 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vocalior ReMal DEMOGRAPHICS cont. RESIDENCY U.S. STATE in which U.S. sfafe do you reside? Delaware 0% 0% 0% Rhode Island 0% 0% 0% West Virginia 0% 0% 0% AGE Which of fhe following age categories includes your age? 18-34 15% 16% 6% Timeshare 2^" Home 0% 0% 0% 0% 0% 0% 6% 3% 35-44 15% 20% 10% 12% 5% 45-54 18% 23% 16% 19% 13% 55-64 27% 24% 34% 29% 35% 65+ 26% 17% 33% GENDER What is your gender? Mole 52% 53% 55% Female 49% 1 47% 45% INCOME Please include the category which best describes your household's approximate annual income. <60,000 33% 43% 52% 51% 48% 49% 18% 6% 12% 11% 11% 60,000 - 79,999 22% 20% 19% 24% 18% 80,000 - 99,999 14% 14% 16% 19% 13% 100,000 -159,999 29% 31% 39% 33% 30% 160,000+ 16% 20% 15% HOUSEHOLD SIZE (adults only) Including yourself, how many people live in your household who are over the age of 1$? 13% 29% 1 20% 18% 20% 13% 50% 2 59% 3 10% 59% 67% 11% 0% 60% 50% 20% 0% 4+ 11% 12% 13% 7% 0% 12 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vacation Rental Timeshare 2" Home ❑EMOGRAPHICS HOUSEHOLD SIZE (under 18) Including yourself, how many people live in your household who are under the age of 18? 0 80% 79% 80% 87% 100% 1 10% 2 7% 10% 0% 7% 7% 13% 0% 0% 0% 3+ 4% 4% 13% 0% 0% EDUCATION Whaf is your highesf level of education? Some high school 1% 0% 1% 0% 1% Completed high school 7% 5% 4% 3% 7% Some college 19% 17% 13% 16% 17% Associates degree 5% 5% 4% 5% 4% Bachelors degree 38% 41% 41% 42% 36% Graduate degree 26% 27% 30% 29% 30% MARITAL STATUS What is your marital status? Single 13% 16% 7% 5% 6% Married 73% 70% 78% 83% 81% Divorced 4% 3% 3% 3% 2% Domestic partnership 5% 7% 6% 5% 4% Widowed 4% 3% 4% 4% 6% OCCUPATION Which of the following best describes your occupation? Retired 31% 20% 41% 36% 50% Mngment/Bus. Professional 25% 32% 22% 26% 24% Mkting/Sales/Office 9% 10% 7% 8% 5% Medical 8% 9% 8% 10% 6% Gov, Affairs 5% 6% 5% 5% 3% Consf./Extraction/Mainf. 4% 3% 4% 3% 3% ETHNICITY Whaf is your ethnic background? Caucasian 81% 76% 88% 87% 93% Asian 5% 8% 5% 3% 1% Multi -racial 4% 4% 4% 3% 2% Hispanic/Latino 5% 6% 2% 3% 1% Black/African American 2% 2% 1% 2% 0% Other 1% 2% 1% 1% 1% 1 3 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS I GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vocation RenEal Timeshare 2n' Home BOOKING TRAVEL low did you book your trove!? Via the internet 57,8% 71.2% 78.3% 67.6% 37.5% i id not bock travel (stayed w/friends/f omily) 25.3% 9.7% 5.9% 13.5% 54.3% Phoned provider directly 6.8% 10.6% 5.6% 13.8% 2.1% Used a travel agent 3.9% 6.0% 5.6% 2.7% 1.9% Friend/Spouse 5.7% 3.1% 4.5% 2.5% 3.9% Other 0.3% 0.0% 0.0% 0.1% 0.0% WHEN TRAVEL BOOKED How far in advance did you book your travel? Decided day of 6% Less than 1 week 10% 1- 2 weeks 11% 3 - 4 weeks 13% More than 1 month 60% LENGTH OF STAY How many nights are you staying in Greater Palm Springs during your visit? 3% 1% 2% 5% 12% 2% 3% 7% 14% 4% 5% 9% 18% 8% 13% 6% 53% 84% 77% 71% 1- 2 nights 14% 31% 2% 5% 4% 3 - 4 nights 18% 32% 8% 12% 9% 5-6 nights 9% 12% 5% 16% 4% 7 nights 13% 12% 10% 33% 4% 8+ nights 37% 12% 74% € 34% 79% ACCOMMODATIONS Whot type of ❑ccommodations are you staying in while in Greater Palm Springs? Hotel/Resort 31% Friends/Family 20% Vacation home rental 16% Timeshare 14% 2nd home 12% RV Park 4% Other 3% TRAVEL PARTY SIZE Including yourself, how many people traveled in your immediate pafly with you on this trip to Greater Palm Springs? 1 13% 2 58% 3 10% 4 12% 5 4% 6+ 4% 100% 100% 100% 100% 12% 8% 7% 13% 60% 61% 66% 70% 10% 8% 9% 6% 11% 14% 12% 8% 3% 5% 3% 3% 4% 4% 3% 1% 14 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is the primary purpose of your travel for business or leisure? GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Rafe! Vacation Rental Timeshare 2"d Home Leisure 93% 89% 93% Business - other 4% I 5% 5% Business - convenfion or conference 3% 5% 3% TYPE OF 'LEISURE TRAVEL - Which of the following best describes your leisure trip? General vacation 43% Quick leisure +rip 29% Visiti, ;,',e l,/relativ''es 10% Golf/Hike/Recreation 7% Special Event/Festival 5% Romantic trip 3% Other 3% 96% 96% 3% 3% 1% 1% 37% 66% 59% 57% 37% 10% 20% 15% 4% 4% 4% 2% 6% 9% 8% 14% 7% 5% 4% 2% 6% 1% 3% 1% 1% 2% 1% 7% FREQUENCY OF LEISURE TRAVEL How many times haveyou been fo Greater Palm Springs for leisure purposes in the last 3 years? First trip 29% 43% 28% 29% 2% 2 trips 16% 17% 19% 20% 3% 3 - 4 trips 28% 21% 33% 30% 37% 5 - 7 trips 9% 7% 8% 9% 12% 8+ trips 17% 10% 11% Business trip only 1% 2% 1% TRANSPORTATION TRANSPORTATION TO GPS What was your primary method of {ravel to Greater Farm Springs? Personal vehicle 53% Air 42% RV 3% Charter bus/motor coach 1% Train 0% Scheduled bus 0% Other 0% 55% 41% 43% 58% 0% 0% 1% 0% 0% 1% 0% 0% 0% 0% 11% 44% 0% 0% 49% 56% 51% 43% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% Whaf airport did you fly info? Palm Springs 60% 50% 61% 59% 87% Los Angeles 23% 29% 27% 20% 9% Ontario 8% 7% 6% 10% 3% San Diego 4% 6% 4% 5% 1% Santa Ana 1% 0% 15 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS cont. TRIP PURPOSE TRANSPORTATION IN GPS What was your primary means of transportation while in GPS? GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vocation Rental Personal car 57% Rental car 37% Walk 3% 53% 58% 36% 41% 6% 0% Timeshare 2" Home 38% 78% 58% 20% 2% 0% Taxi 1% 2% 0% 0% 0% Other 3% 3% 1% 2% 3% DESTINATION EXPERIENCE ASPECTS OF TRIP Percent of people who rated aspects (heir frip excellent or very good. Satisfaction of your accommodations Service provided by accommodations Qualify of service received 87% 86% 91% 87% 84% 89% 95% 9a% 73% 91% 88% 91% 84% 94% 95% Overall destination value 91% 91% 84% 91% 95% OveraUE destination satisfaction 94% 95% 93% 95% 100% ❑ESTINATION FEATURES Percent of people who rated destina- tion features excellent or very good. Accommodations 93% Spas 93% Shopping 92% 89% 94% 95% 99% 93% 93% 93% 95% 92% 92% 92% 93% Live entertainment 86% 84% 84% 85% 89% Museums 95% Dining 95% Nightlife 85% Recreation sports facilities 97% (golf, tennis) Outdoor recreation (hiking, 97% jeep tours) PS Aerial Tramway 96% National parks/Monuments 95% Golf courses 98% Tennis facilities 96% Cycling 88% Hiking 95% Casinos 93% The Living Desert 96% 95% 94% 94% 93% 87% 84% 98% 97% 97% 95% 95% 96% 81% 83% 97% 98% 97% 96% 97% 97% 97% 96% 94% 94% 98% 99% 93% 97% 87% 86% 94% 97% 93% 94% 95% 95% 98% 93% 94% 93% 98% 99% 97% 98% 90% 88% 95% 95% 95% 86% 96% 97% 1 6 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS lDESTINATION EXPERIENCE RETURNING TO GREATER PALM SPRINGS Are you planning on returning to Great- er Palm Springs for leisure purposes? Definitely Likely Possible Unlikely Definitely not ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rate your actual experience in Greater Palm Springs compared io what you anticipated your experience would be. Much better Somewhat better Equals Anticipated Somewhat worse Much worse RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be to recommend visiting Greater Palm Springs to family, friends or associates? Very unlikely Somewhat unlikely Neither likely or unlikely Somewhat likely Very likely PERCEPTION OF DESTINATION - Based on your Greater Pakm Springs during this visit, what was your overall perception of the destination? Very positive Somewhat positive Neutral Somewhat negative Very negative GPS Annual Average 30% 29% 38% 3% 1% 3% 1% 2% 17% 77% Greater Palm Springs Visitor by Accommodation -type Hotel Vacation Rental Timeshare 2"d Home 64% 64% 69% 93% 24% 24% 23% 5% 11% 9% 8% 3% 1% 1% 0% 0% 1% 1% 0% 0% 31% 26% 23% 43% 28% 32% 32% 23% 37% 36% 43% 35% 3% 5% 0% 0�6 0% 2% 0% 2% 4% 8% 0% 2% 1% 0% 0% 2% 3% 3% 0% 20% 16% 14% 3% 75% 76% 75% 98% 83% 86% 82% 95% 14% 11% 17% 5% 1% 3% 2% 0% 1% O% O% a% 1% o% O% a% 17 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vacofion Rental Timeshare 2" Home GPS EXPENSES Which of the following categories did your personal travel party incur expenses while in the desiina#ion? Dining out 95% Retail shopping 77% Recreation and entertainment 72% Other 51% Local transportation 44% None of the above 2% DAILY SPENDING Please indicofe your personal travel porfy's overage daily spend while in Greater Palm Springs during your Trip. Dining Transportation Recreation and entertainment Shopping Other/misc. 93% 97% 98% 98% 69% 88% 85% 80% 61% 86% 88% 68% 50% 60% 52% 45% 41% 59% 55% 33% 4% 0% 2% 3% $121.41 $146.99 $83.90 $108.05 $140.38 $32.91 $44,86 $20.50 $35.48 $13.89 $74.06 $100.51 $50,87 $70.36 $43.64 $114,51 $159.73 $57.35 $70.09 $88.47 $43.65 $68.78 $23.47 $28.66 $27.38 18 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU VISITOR BY ORIGIN This portion of the study focused on the origin of the visitor in regard to: ■ Country or slate of origin ■ Purpose of stay: business or leisure • Frequency of visits • Method of travel: car, plane and other ■ Size of party • Money spent ■ Attractions visited • Experience ratings: lodging, attractions, service and overall ■ Visitor demographics: employmenfleducation; marital status; age and household income Information analyzed for each of these geographic areas of origin: ■ Canada • Other international countries • California • Other U.S. states OVERALL HIGHLIGHTS • California visitors make up the bulk of GPS visitors (38%), followed by Canada (20%). • Destination satisfaction is relatively high across each segment, as well as experience in the destination compared to expectations. International visitors are the most likely to recommend the destination to a friend. • Canadian visitors peak in 01 (28%), followed by 04 (24%). • Average daily spend is $353, largely dining ($126) and shopping ($95) • Canadian visitors frequently spend eight or more nights in GPS. Their average daily spending figure may reflect efforts to spread costs over these extended stays. • Eighty-two and 68% of Canadian and other international visitors shopped at retail stores, respectively, compared with 62% of in -state and 70%, of national visitors. • Most likely to stay in winter months, 01 and 04 (28% and 24% of all visitors, respectively). • Most likely to stay in vacation home rental (28%) or second home (22%). • Most likely to fly to GPS (75%) info Palm Springs International Airport (85%) and stay over a week (74%). • More likely to be 55+ (73%), refired (54%) and married (82%). • More likely to be Caucasian (94%) and two -person travel party (72%). • Overall, Canadian visitors had a higher participation rate in outdoor activities. They led the domestic segments in visitation to Joshua Tree, participation in both golf and tennis, and hiking. Their ratings of the various outdoor attractions and activities ranged from 4 5 to 4.8 out of 5, generally the highest of the four segments for each activity. • Canadian visitors generally tend to visit more of the nine cities of GPS. • Forty-six percent of Canadian respondents indicated that they had enjoyed live entertainment while in the destination, compared with 23% of in -state and 37% of national visitors. (_)Ti IER 1i'. TI\1/",,.j I( )I it _. ' i6I 1 ORS • Non -Canadian international visitors peak in 03, accounting for one in six visitors (16%). • Average daily spend is $333, largely dining ($125) and shopping ($99). • Most likely to visit in Q3 (16% of all visitors). • Most likely (with California visitors) to stay in a hotel/resort (45%). 21 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU • More likely to be two -person HH (88%) and managerial/professional (40%). • Most likely to be first trip to GPS (68%) and to fly into LAX (69%). • Least likely to be satisfied with their accommodations (71%), accommodations' level of service (75%) and the overall destination (79%). • Visitors from non -Canadian international markets are frequently flying into Los Angeles (69%), compared to 4% and 16% of in -state and domestic fliers, respectively. • Interestingly, non -Canadian international visitors had a much higher propensity to visit the Palm Springs Aerial Tramway and play tennis. • California visitors peak in Q2 and 03. • Have the highest level of daily spend for shopping ($141) and recreation/entertainment ($98). • Average daily spend is $445. • Most likely to visit in Q2 and Q3 (47%-48% of all visitors). • Most likely (with "Other International") to stay in a hotel/resort (44%). • Most likely to be faking a quick leisure trip (51%); day trippers are 20%�, 1-2 night visitors, 28% and short -week visitors (3-4 nights), 25%. • Most likely to drive to GPS (91%); least likely to fly (6%). • Most likely to be a frequent visitor (8+ visits) to GPS (26%). • Equally likely to be Millennials, Gen Y, 45-54, 55-65 or seniors (65+) • Most likely to nob book travel (staying with friends/family) (40%) but for those who do, most likely to book less than a month ahead. • Allocate more to recreation, retail shopping and other miscellaneous expenditures. EF U.5 VISITORS • Visitors from other U.S. states peak in Q1 at 40%, but still account for roughly a third of all visitors the rest the year. • Average daily spend is $364, mostly dining ($117) and shopping ($110) • Most likely to arrive in Q1 (40% of all visitors). • After Canadian visitors, most likely to stay 8+ nights (45%). 22 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses DEMOGRAPHICS RESIDENCY REGION In which region do you reside? International GPS Annual Average 12,069 8% Greater Palm Springs Visitor by Region Visiting From Canada Other Infer. California Other US 2,416 964 4,539 4,125 Canada CA 20% 38% Other US 34% RESIDENCY COUNTRY In which coun4rydoyou reside? Canada 71% United Kingdom 8% Germany 3% Australia/New Zealand 3% Mexico China France Japan South America Other RESIDENCY U.S. STATE In which U.S. sfate da you reside? California 52% Washington 8% Oregon Illinois 3% 3% Arizona Minnesota 3% 3% Colorado Nevada 2% 2% New York Texas 2% 2% Michigan Florida 1% 1% Pennsylvania 1% 100% 30% 10% 10% 9% 9% 6% 4% 3% 18% 100% 16% 7% b% 5% 5% 5% 5% 4% 4% 3% 2% 2% 23 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS dEMOGRAPHICS 7 GPS Annual Average conf. RESIDENCY U.S. STATE In which U.S sfafe do you reside? Wisconsin 1% Arkansas 1% New Jersey 1% Ohio 1% Utah 1% Virginia 1% Massachuseffs 1% Idaho 1% Iowa 1% New Mexico 1% Tennessee 1% Georgia 1% Connecticut 0% Missouri 0% Maryland 0% Oklahoma 0% Alaska 0% North Carolina 0% Montano 0% Kansas 0% South Dakota 0% Indiana 0% District of Columbia 0% Nebraska 0% South Carolina 0% Kentucky 0% Greater Palm Springs Visifor by Region Visiting From Canada Other Infer California OfherUS 2% 2% 2% 2% 2% 2% 2% 2% 24 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS AGE Which of the following age categories includes your age? GPS Annual Average Greater Palm Springs Visitor by Region Visiiing From Canada Ofherinfer.. California CfherUS 18-34 15% 5% 15% 21% 9% 7% 22% 45-54 18% 14% 24% 20% 18% 36% 24% 20% 29% 65+ 26% 37% 15% 18% 32% 35-44 15% 21% 11% 55-64 27% GENDER What is your gender? Male 52% l 50% 55% 51% 52% Female 49% 50% 45% INCOME Please include the category which best describes your household's approximate onnuaf incame. 49% 48% <60,000 18% 12% 23% 21% 16% 60,000 - 79,999 22% 21% 18% 23% 22% 80,000 - 99,999 14% 16% 15% 14% 15% 34% 33% 160,000+ 16% 18% 11% 16% 16% 100,000 -159,999 29% 26% 30% HOUSEHOLD SIZE (adults only) Including yourself, how many people live in your household who are over the age of 18? 1 20% 32% 0% 21% 16% 2 59% 50% 88% 3 10% 11% 0% 4+ 11% 7% 13% 13% 8% 56% 64% 10% 11% 25 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS HOUSEHOLD SIZE (under 18) Including yourself, how many people live in your household who are under fhe age of'18? GPS Greater Palm Springs Visitor by Region Visiting From Annual Average Canada Other Infer. California ❑fher US 0 80% 93% 75% 77% 81% 1 10% 4% 13% 15% 4% 2 7% 0% 13% 5% 11% 3+ 4% 4% 0% 4% 4% EDUCATION What is your highest level of ec! Some high school 1% Completed high school 7% Some college 19% Associates degree 5% Bachelors degree 38% Graduate degree 26% 1% 1% 0% 0% 9% 7% 15% 16% 21% 18% 4% 2% 40% 33% 38% 38% 22% 30% 7% 5% 7% 5% 23% 30% MARITAL STATUS What is your mar fo' Single 13% 5% 16% 17% 11% Married 73% 82% 70% Divorced 4% 2% 3% 3% 5% Domestic partnership 5% 6% 6% Widowed 4% 4% 4% 3% 5% 70% 73% 5% 6% ❑CCUPATION Which of the following best describes your occupation? Refired 31% 47% 19% 20% 37% Mngmenf/Bus. Professional 25% 21% 31% 27% 25% Miding/Sales/Office 9% 5% 8% 11% 8% Medical 8% 7% 10% Gov. Affairs 5% 4% 8% 6% 4% Consf./Extraction/Maint, 4% 4% 2% 9% 8% ETHNICITY Whaf is your ethnic background? Caucasian Asian Multi -racial Hispanic/Latin❑ Block/African American Other 5% 2% 81% 94% 62% 72% 88% 5% 2% 17% 4% 2% 4% 5% 3% 5% 0% 12% 9% 2% 2% 0% 1% 2% 2% 1% 1% 3% 1% 1% 7% 2% 2 6 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS BOOKING TRAVEL How did you book - Via the internet Ddnot bock travel (sfoyed w/friendslfamily) Phoned provider directly Used a travel agent Friend/Spouse Of her GP5 Greater Palm Springs Visiior by Region Visiting From Annual Average Canada Other Infer. California Other US 57.8% 71% 65% 42% 66% 25.3% 18% 13% 40% 18% 6.8% 5% 2% 9% 7% 3.9% 5% 16% 1% 4% 5.7% 2% 3% 9% 5% 0.3% 0% 0% 0% 0% WHEN TRAVEL BOOKED How far innd !:r:: et •;1^-4: .rrlr�. Decided day of 6% 2% 2% 12% 3% Less than 1 week 10% 2% 6% 21% 4% 1- 2 weeks 11% 5% 6% 18% 7% 3 - 4 weeks 13% 9% 8% 17% 12% More than 1 month 60% 81% 76% 33% 73% LENGTH OF STAY How many nighfs are you sfaying in Greater Palm Springs during :.:rjr vi, . 1- 2 nighfs 14% 1% 16% 28% 6% 3 - 4 nights 18% 6% 17% 25% 16% 5-6 nighfs 9% 6% 8% 8% 12% 7 nights 13% 12% 12% 9% 18% 8+nights 37% 74% 38% 10% 45% ACCOMMODATIONS What Type of accommodations are you sfaying in while in Greater Palm Springs? Hotel/Resort 31% 17% 45% 44% 25% Friends/Family 20% 15% 20% 22% 21% Vacation home rental 16% 28% 22% 7% 17% Timeshare 14% 9% 7% 14% 18% 2nd home 12% 22% 3% 9% 11% RV Park 4% 4% 1% 2% 5% Other 3% 4% 3% 1% 3% TRAVEL PARTY SIZE inciud,ng yourself, how many people fraveled in your immediate party with you on Phis Trip fo Greater Palm Springs" 1 13% 2 58% 9% 14% 14% 14% 72% 50% 50% 61% 12% 8% d k 15% 15% 10% 4% 4% 3% 5% 5% 3% 3 10% 7% 11% 4 12% 5 4% 6+ 4% 2% 6% 27 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is fne primary purpose of your travel for business or Ieisi r.2 Greafer Palm Springs Visitor by Region Visiting From Annual Average Canada Other Infer. California Other US Leisure 93% 97% 90% 94% 91% Business - other 4% 2% 6% 4% 5% Business -convention or conference 3% 1% 3% 2% 4% TYPE OF LEISURE TRAVEL - Which of the following best de,-r L;e your leisure trip? General vacation 43% 63% 59% 22% 51% Quick leisure Trip 29% 13% 17% 51% 18% Visiting friends/relatives 10% 6% 11% 10% 11% Golf/Hike/Recreation 7% 10% 2% 4% 9% Special Event/Fes ival 5% 2% 4% 7% 6% Romantic Trip 3% 2% 3% 4% 2% Other 3% 3% 2% 2% 3% FREQUENCY OF LEISURE TRAVEL How many fames hove you been to Great- er Palm Springs for leisure purpnsss in the Iasi 3 years? First trip 2 trips 3-4frips 5-7frips 8+trips Business Trip only 7-TRANSPORTATION 29% 24% 68% 19% 34% 16% 17% 12% 15% 18% 28% 34% 13% 27% 29% 9% 9% 3% 12% 7% 17% 15% 4% 26% 12% 1% 0% 1% 1% 1% TRANSPORTATION TO GPS W haf was your primary method of travel fo Greafe• • Personal vehicle 53% 30% 23% 91% 34% Air 42% 66% 75% 6% 61% RV 3% 3% 0% 2% 4% Charter bus/motor coach 1% 0% 1% 1% 0% Train 0% 0% 0% 0% 0% Scheduled bus 0% 0% 0% 0% 0% Other 0% 0% 1% 0% 0% Whaf airport did •r,fo Palm Springs 60% 85% 13% 69% 63% Los Angeles 23% 9% 69% 6% 16% Ontario 8% 3% 1% 22% 11% San Diego 4% 1% 7% 2% 5% Santa Ana 1% 0% 0% 1% 2% 2 8 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS con+. TRIP PURPOSE Annual Average TRANSPORTATION IN GPS What was your primary means of transportation while in GPS? Personal car 57% Rental car 37% Walk 3% Taxi 1% ❑ther 3% DESTINATION EXPERIENCE ASPECTS OF TRIP Percent of people who rafed aspects their Trip excellent or very good. Satisfaction of your accommodations Service provided by accommodations Qualify of service received Overall destination value Overall destination satisfaction DESTINATION FEATURES Percent of people who rated desfina- fion features excellent or very goad. Accommodations Spas Shopping Live entertainment Museums Dining Nightlife Recreation sports facilities (golf, tennis) Outdoor recreation (hiking, jeep tours) Palm Springs Aerial Tramway National parks/Monuments Golf courses Tennis facilities Cycling Hiking Casinos The Living Desert 87% 86% 91% 91% 94% Greater Palm Springs Visitor 7 by Region Visiting From Canada Other Inter.: Californi❑ Other US 44% 38% 84% 39% 52% 50% 10% 52% 3% 8% 2% 4% 0% 0% 1% 2% 1% 4% 2% 5% 87% 71% 86% 90% 84% 75% 86% 89% 90% 79% 91% 92% 91% 83% 89% 93% 93% 79% 95% 96% 93% 93% 93% 92% 93% 93% 93% 95% 94% 92% 92% 93% 94% 92% 92% 86% 88% 88% 87% 84% 95% 95% 96% 96% 95% 95% 95% 94% 95% 94% 85% 82% 86% 87% 83% 97% 97% 94% 98% 98% 97% 96% 96% 98% 96% 96% 94% 97% 97% 96% 95% 96% 95% 96% 93% 98% 99% 99% 97% 99% 96% 99% 96% 94% 96% 88% 92% 93% 89% 82% 95% 97% 96% 96% 94% 93% 92% 99% 93% 93% 96% 97% 98% 97% 94% 29 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE GPS Annual Average Greater Palm Springs Visitor by Region Visiting From Canada Other Infer. California Other US RETURNING TO GREATER PALM SPRINGS Are you planning on returning to Great- er Palm Springs for leisure purposes? Definitely 68% 69% 67% 71% 63% Likely 21% 21% 13% 21% 23% Possible 9% 9% 13% 7% 12% Unlikely 1% 0% 4% 0% 2% Definitely not 1% 1% 4% 0% 0% ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rate your actual experience in Greater Palm Springs compared fa what you anticipated your experience would be. Much better 30% 26% 38% 28% 32% Somewhat better 29% 30% 29% 30% 28% Equals Anticipated 38% 40% 29% 38% 38% Somewhat worse 3% 3% 4% 3% 2% Much worse 1% 1% 0% 2% 0% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be to recommend visiting Greater Palm Springs fo family, friends or associate ? Very unlikely 3% 4% 4% 2% 3% Somewhat unlikely 1% 1% 4% 1% 1% Neither likely or unlikely 2% 3% 0% 2% 2% Somewhat likely 17% 12% 21% 16% 20% Very likely 77% 80% 71% 77% 75% PERCEPTION OF DESTINATION Based on your experience in Greater Palm Springs during Phis visit, what was your overall perception of the destination? Very positive 85% 86% 83% 85% 85% Somewhat positive 13% 11% 17% 11% 14% Neutral 2% 1% 0% 2% 1% Somewhat negative 1% 0% 0% 1% 1% Very negative 1% 1% 0% 0% 0% 3 0 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE EXPENSES Which of the following categories d`. .I travel party incur expenses while in We desfinafion? Dining out Retail shopping Recreation and entertainment Other Local transportation None of the above DAILY SPENDING Please indicate your personal travel parfy's average daily spend while in Greater Paim Springs during your drip. Dining Transportation Recreation and entertainment Shopping Other/misc. GP5 Annual Average 95% 77% 72% 51% 44% 2% Greater Palm Springs Visifor by Region Visiting From Canada Other Inter. California Other US 99% 100% 92% 94% 93% 96% 65% 74% 78% 67% 62% 79% 61% 50% 45% 49% 64% 50% 22% 52% 0% 0% 3% 4% $121.41 $125.79 $125.22 $125.50 $117,27 $32.91 $44.34 $26.11 $16.62 $33.55 $74.06 $53.17 $57.50 $98.27 $70,29 $114.51 $95.28 $98,57 $141.03 $109.89 $43,65 $34.61 $25.28 $63.15 $33.12_1 31 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU VISITOR BY CITY This portion of fhe study focused on the visitor by city in Greater Palm Springs, granting an in-depth visitor profile of fhe visitor stay within each of the following eight cities: ■ Palm Springs • Desert Hot Springs ■ Cathedral City • Rancho Mirage ■ Palm Desert • Indian Weils • La Quint° • Indio Information analyzed for each city stay included: • Demographics • Booking mode and length of slay ■ Size of travel party • Trip purpose and frequency • Transportation • ❑estination experience ■ Spending OVERALL HIGHLIGHTS, BY CITY • Each of the cities in GPS is similar to its neighbors, yet each has its unique qualities. • With the exception of one community, the likelihood of recommending GPS to friends/family is at least 92%. • Cathedral City and Palm Desert are least likely to have children as visitors; La Quint() is most likely to have married couples and children as visitors. • Hispanic/Latino visitors prefer Indio; Asian visitors prefer Desert Hof Springs and Indian Wells. • Palm Desert visitors are most likely to stay for a week or more. • Palrn Springs attracts the most first-time visitors to GPS. • UK visitors comprise 18% of all international guests. PALM SPRINGS • One in five Palm Springs visitors are single (20%). • Nearly half of the trips to Palm Springs were first trips to Greater Palm Springs (49%). DESERT HOT SPRINGS • UK visitors comprise 25% of all international guests. • German and Mexican visitors each comprise 13% of all international guests. CATHEDRAL CITY • Has the highest proportion of visitors who golf or hike (16%). RANCHO MIRAGE • After La Quinta, has the wealthiest visitors (60% of guests have annual income of $100K+). PALM DESERT • Most likely to have retired visitors (26%). • Most likely to stay 7+ nights (33%). 33 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU INDIAN WELLS • UK, Chinese and Japanese guests comprise 13%-14% of all international visitors. LA ()UINTA • Most likely to have guests who fly into GPS (54%). INDIO • Californians comprise 72% of all visitors. • German, Australian/New Zealand and Chinese guests each comprise 10% of all international visitors to Indio. DEMOGRAPHICS, BY CITY • Half of Palm Desert visitors and nearly half (47%) of Indio visitors are 55+. • Nearly half (48%) of Desert Hot Springs visitors are 18-44. • Male visitors outnumber female visitors by the widest margins in Indian Wells (60%/40%), Palm Desert (58%/42%) and both Cathedral City and La Quinta (56%/44%). • La Quinta, Indian Wells and Rancho Mirage attract the wealthiest ($100K+ income) visitors (69%, 60% and 60%, respectively). • Two -adult households account for 100% of Cathedral City and Palm Desert visitors. • One in five Palm Springs visitors are single (20%). • 88% of La Quinta visitors, 83% of Palm Desert visitors and 81% of Rancho Mirage visitors are married or in a domestic partnership. • La Quinta and Indian Wells have the highest proportion of management/ business/professional visitors (47 and 44%, respectively). • 17% of Indio visitors are Hispanic or Latino, and 14% of Desert Hot Springs visitors and 13% of Indian Wells visitors are Asian. BOOKING MODE AND LENGTH OF STAY, BY CITY • While visiting guests are significantly more likely to book via the internet, regardless of where stayed, in Indio over a fourth (27%) phoned the provider directly. • Over two-thirds of La Quinta visitors (68%) book their travel over a month 3 4 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU in advance. • Three in five Indio visitors (60%) stay just 1-2 nights. • Two in five La Quinfa visitors (42%) stay 3-4 nights. SIZE OF TRAVEL PARTY, BY CITY • Two -person travel parties account for a majority of visitors, and are highest in Desert Hot Springs (63%) and Indian Wells (61%). • Four -person travel parties are highest in Cathedral City (18%). TRIP PURPOSE AND FREQUENCY, BY CITY • While most visitors in Greater Palm Springs are on leisure trips, 21% of Indian Wells guests are on business trips. • Consistent with the trip length for Indio, over three fifths of leisure trips are "Quick leisure trips" (62%). • One in six leisure trips to Desert Hof Springs are "romantic," and the same proportion of trips to Cathedral City are for golf/hiking/recreation. • Nearly half of the trips fo Palm Springs were first trips fo GPS (49%) while a third of trips to Indio and over a quarter of trips to La Quinfa were third trips to the area. TRANSPORTATION, BY CITY • While half of visitors to Greater Palm Springs drive in their personal vehicle fo GPS, the proportions are highest in Indio (83%), Desert Hof Springs (66%) and Cathedral City (64%). • The highest proportion of flights info GPS are La Quinfa visitors (54%), over half of whom (56%) fly into Palm Springs International Airport. • Rental car use for transportation within GPS is highest in Desert Hot Springs (100%), La Quinfa (54%) and Palm Desert (50%). DESTINATION EXPERIENCE, BY CITY • Ratings of accommodations and GPS in general are very high with few notable exceptions. • Desire to return to GPS is generally very high. • Likelihood to recommend GPS to friends/family is generally high in most cities. 35 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SPENDING, BY CITY • Visitors are consistently most likely to incur expenses dining out and shopping. • Daily spending on dining is highest in Indian Wells ($199). • Daily spending on retail shopping is highest in La Quinta ($515). • Daily spending on transportation and recreation/entertainment is highest in Indio ($150 and $246, respectively). 3 6 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses L DEMOGRAPHICS GPS Greafer Palm Springs Visitor by City Stay (hosed J l' ."y'. .. "on of hotel) Annual Average pg DNS. CC RM 12,069 1,456 80 73 430 RESIDENCY REGION In which region do you reside? International 8% Canada 20% CA 38% Other US 34% RESIDENCY COUNTRY In which country d❑ you reside' Canada 71% United Kingdom 8% Germany 3% Ausfralia7NewZealand 3% Mexico 3% China 3% France 2% Japan 1% South America 1% Other 5% RESIDENCY U.S. STATE In which U.S. stale do you reside? California 52% Washington 8% Oregon 3% Illinois 3% Arizona Minnesota 3% 3% Colorado Nevada 2% 2% New York Texas 2% 2% Michigan 1% Florida 1% Pennsylvania 1 PD IW 758 313 LC INDIO 142 93 17% 11% 4% 7% 8% 10% 9% 3% 13% 9% 14% 9% 15% 8% 18% 8% 43% 56% 48% 51% 44% 52% 44% 72% 28% 24% 34% 33% 33% 30% 30% 17% 42% 44% 18% 25% 7% 13% 9% 0% 2% 13% 3% 0% 77% 57% 65% 43% 68% 70% 0% 21% 9% 14% 5% 0% 8% 1% 4% 4% 3% 10% 8% 3% 4% 0% 3% 10% 0% 1% 0% 3% 1% 2% 3% 14% 0% 0% 0% 10% 5% 0% 0% 1% 3% 0% 3% 0% 1% 0% 0% 0% 3% 13% 3% 0% 1% 4% 0% 0% 6% 7% 16% 0% 1% 0% 0% 3% 11% 6% 8% 9% 60% 70% 58% 61% 5% 3% 2% 5% 2% 2% 1% 0% 4% 5% 1% 2% 57% 64% 6% 5% 0% 3% 2% 2% 0% 3% 3% 4% 5% 4% 0% 1% 4% 4% 1% 2% 2% 0% 5% 2% 2% 1% 3% 0% 5% 2% 1% 0% 3% 2% 2% 2% 1% 1% 1% 2% 2% 0% 2% 2% 0% 2% 4% 0% 3% 1% 2% 1% 0% 0% 1% 2% 0% 0% 3% 1% 2% 1% 59% 81% 9% 1% 3% 0% 1% 0% 1% 2% 2% 2% 1% 4% 1% 2% 4% 0% 3% 1% 0% 2% 3% 0% 1% 0% 37 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOOkAPHI S GP Greater Palm Springs Visitor by Ciiy Sfay (based on city location of hotel) Annuol Average PS DI-1S conf. RESIDENCY U.S. STATE In which U.S. stale do you reside? Wisconsin 1% Arkansas 1% New Jersey 1% Ohio 1% Utah 1% Virginia 1% Massachusetts 1% Idaho 1% Iowa 1% New Mexico 1% Tennessee 1% Georgia 1% Connecticut 0% Missouri 0% Maryland 0% Oklahoma 0% Alaska 0% Norfh Carolina 0% Montana 0% Kansas 0% South Dakolo 0% Indiana 0% District of Columbia 0% Nebraska 0% South Carolina 0% Kentucky 0% North Dakota 0% Maine 0% Louisiana 0% Alabama 0% Hawaii 0% Mississippi 0% New H 0% Wyoming 0% Vermont 0% 1% 0% 1% 0% 1% 2% 1% 0% 0% 0% 1% 2% 0% 0% 1% 3% 0% 0% 0% 0% CC RM 2% 1% 0% 1% 5% 1% 0% 1% 0% 0% 2% 1% 2% 1% 0% 1% 0% 1% 0% 1% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 1% 0% 2% 2% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% PD IW LQ INDIO 1% 1% 1% 0% 1% 0% 1% 0% 1% 1% 1% 1% 1% 0% 1% 0% 0% 2% 1% 0% 1% 0% 1% 0% 1% 0% 0% 0% 0% 0% 0% 1% 0% 0% 1% 2% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 1% 1% 0% 0% 0% 0% 0% 0% 1% 2% 0o/a 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 1% 0% 1% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% 1% 1% 1% 1% 2% 0% 0% 0% 0% 0% 0% 0% 1% 1% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 38 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS Annual Average DEMOGRAPHICS cont. RESIDENCY U,S. STATE In which U.S. state do you reside? Delaware 0% Rhode Island 0% West Virginia 0% AGE Which of the following age categories includes your age? GENDER What is your gender? Greater Palm Springs Visitor by Cify Sfay (based on city location of hotel) PS DI -IS CC RM 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% PD IW La INDIO 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 18-34 15% 19% 30% 23% 11% 13% 14% 10% 18% 35-44 15% 20% 18% 7% 22% 15% 28% 45-54 18% 21% 18% 27% 27% 22% 25% 23% 22% 55-64 27% 22% 21% 32% 24% 26% 23% 65+ 26% 16% 11% 10% 17% 24% 10% 16% 16% 24% 11% 28% 31% Male 52% 50% 48% 56% 54% 58% 60% 56% 50% Female INCOME Please include the category which best describes your household's approximate annual income 49% 50% 53% 44% 47% 42% 40% 44% 50% <60,000 18% 19% 20% 26% 60,000 - 79,999 22% 23% 27% 17% 80,000 - 99,999 14% 16% 14% 23% 100,000 -159,999 29% 29% 26% 28% 160,000+ 16% 13% 14% 6% HOUSEHOLD SIZE (=dulls only) Including yourself, how many people live in your household who are over the age of 18? 10% 13% 12% 11% 32% 20% 16% 18% 11% 17% 11% 13% 11% 8% 18% 29% 37% 31% 32% 21% 30% 21% 29% 37% 12% 1 20% 16% 18% 0% 16% 0% 16% 22% 23% 2 59% 64% 82% 100% 53% 100% 53% 56% 51% 3 10% 11% 0% 0% 11% 0% 22% 0% 9% 4+ 11% 9% 0% 0% 21% 0% 9% 22% 16% 39 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS ❑EMOGRAPHICS k HOUSEHOLD SIZE (under 18) Including yourself, how many people live in your household who ore under the oge of 18? GPS Greater Palm Springs Visitor by City Stay (based on city location of hotel) Annual Average PS DRS CC RM PD IW Lc/ INDIO 0 80% 84% 91% 100% 84% 100% 72% 33% 81% 1 10% 4% 0% 0% 11% 0% 13% 44% 12% 2 7% 9% 9% 0% 0% 0% 9% 0% 7% 3+ 4% 2% 0% 0% 5% 0% 6% 22% 0% EDUCATION What is yo.:r h;ohel levW rf Priur a{inn^ Some high school 1% 0% 3% 0% 0% 1% 0% 0% 0% Completed high school 7% 6% 9% 8% 3% 6% 4% 2% 6% Some college 19% 20% 20% 24% 12% 15% 10% 11% 36% Associates degree 5% 6% 10% 4% 5% 5% 3% 5% 6% Bachelors degree 38% 37% 28% 35% 45% 40% 55% 47% 38% Graduate degree 26% 26% 29% 22% 30% 30% 25% 30% 14% MARITAL STATUS Whot is your mrxritol slnt•.rs? Single 13% 20% 16% 14% 12% 11% 15% 6% 17% Married 73% 63% 60% 60% 76% 78% 76% 82% 62% Divorced 4% 3% 4% 10% 3% 3% 4% 1% 4% Domestic partnership 5% 9% 10% 10% 5% 5% 3% 6% 9% Widowed 4% 3% 4% 5% 2% 2% 2% 2% 4% OCCUPATION Which of the following best describes your occupation? Retired 31% 20% 16% 12% 16% 26% 11% 13% 23% Mngment/Bus. Professional 25% 29% 38% 25% 38% 30% 44% 47% 27% Mkting/Sales/Office 9% 10% 10% 8% 11% 9% 15% 11% 5% Medical 8% 9% 8% 12% 11% 10% 8% 6% 10% Gov. Affairs 5% 7% 8% 7% 6% 7% 4% 3% 5% Canst.lExtraction/Main{. 4% 4% 4% 11% 2% 3% 3% 1% 3% ETHNICITY Whal is your ethnic bac . Caucasian 81% 76% 70% 68% 77% 80% 75% 83% 59% Asian 5% 6% 14% 8% 8% 8% 13% 7% 12% Multi -racial 4% 4% 4% 7% 5% 3% 2% 2% 8% Hispanic/Latin❑ 5% 6% 9% 7% 5% 4% 5% 2% 17% Black/African American 2% 3% 0% 7% 2% 2% 3% 1% 1% Other 1% 3% 1% 1% 2% 1% 1% 2% 2% 4 0 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS! GIPS Annual Average Greater Palm Springs Visitor by City Stay (based on city location of hater PS DHS BOOKING TRAVEL How did you book yo r Via the internef 57.8% 67% 66% Lid not bock travel (stayed w/friends/family) 25.3% 9% 6% Phoned provider directly 6.8% 8% 13% Used a travel agent 3.9% 6% 6% Friend/Spouse 5,7% 3% 1% Other 0.3% 6% 8% WHEN TRAVEL BOOKED How tar in advance di 1 vr.0 honk Decided day of 6% 3% 5% Less than 1 week 10% 11% 10% 1- 2 weeks 11% 15% 19% 3 - 4 weeks 13% 19% 21% More than 1 month 60% 51% 45% LENGTH OF STAY 1-low many nights are you staying in Greater Palm Springs dur n 1-2 nights 14% 35% 39% 3 - 4 nights 18% 5-6 nights 9% CC RM PD kW La INDICT 64% 62% 66% 69% 73% 53% 11% 9% 10% 4% 6% 15% 4% 14% 9% 11% 9% 27% 0% 5% 5% 7% 6% 1% 14% 2% 3% 2% 1% 1% 7% 7% 7% 8% 5% 3% 1% 3% 1% 2% 1% 5% 14% 13% 10% 16% 9% 11% 12% 13% 10% 16% 14% 16% 26% 17% 18% 18% 7% 38% 68% 29% 47% 55% 32% 33% 35% 25% 18% 11% 10% 7 nights 13% 8+ nights 37% ACCOMMODATIONS What type of accommodations are you staying in while in Greater Palm Springs? Hotel/Resort Friends/Family Vacation home rental Timeshare 2nd home RV Park Other TRAVEL PARTY SIZE Including yourself, how many people traveled in your immediate party with you on this trip to Greater Palm Springs 10% 8% 11% 9% 59% 48% 26% 25% 33% 18% 60% 37% 28% 35% 42% 22% 12% 15% 14% 13% 2% 17% 9% 11% 4% 11% 9% 16% 9% 16% 12% 15% 16% 31% 100% 100% 100% 100% 100% 100% 100% 100% 20% 0% 0% 0% 0% 0% 0% 0% 0% 16% 0% 0% 0% 0% 0% 0% 0% 0% 14% 0% 0% 0% 0% 0% 0% 0% 0% 12% 0% 0% 0% 0% 0% 0% 0% 0% 4% 0% 0% 0% 0% 0% 0% 0% 0% 3% 0% 0% 0% 0% 0% 0% 0% 0% 1 13% 2 58% 3 10% 4 12% 5 4% 6+ 4% 13% 9% 60% 63% 8% 10% 11% 11% 3% 4% 5% 4% 7% 11% 52% 56% 15% 12% 18% 13% 4% 3% 4% 4% 9% 12% 10% 16% 60% 61% 58% 58% 10% 11% 11% 10% 12% 11% 13% 12% 1% 2% 5% 4% 7% 2% 4% 2% 41 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is the primary purpose of your Iravel for business or leisure? Leisure Business - other Business - convention or conference TYPE OF LEISURE TRAVEL - Which of the following vest des? • ,. - your leisure trip? General vacation Quick leisure trip Visiting friends/relafives Golf/Hike/Recreation Special Event/Festival Romantic trip Other FREQUENCY OF LEISURE TRAVEL How many times have you been fo Great- er Palm Springs for leisure purposes in the last 3 years? First trip 2 trips 3 - 4 trips 5-7trips 8+frips Business trip only TRANSPORTATION TRANSPORTATION TO GPS What was your primary mefhod of travel to Greater Pa: r: Personal vehicle Air RV GPS Annual Average Greater Palm Springs Visitor by City Stay (based on Cify location of hotel) PS DHS CC RM PD IW 93% 92% 96% 86% 88% 88% 79% 4% 3% LO INDIO 92% 92% 5% 1% 5% 4% 6% 7% 4% 5% 3% 3% 8% 7% 6% 15% 4% 2% 43% 40% 36% 28% 35% 43% 25% 34% 16% 29% 36% 39% 36% 40% 34% 35% 30% 62% 10% 3% 1% 6% 5% 7% 6% 8% 7% 7% 4% 1% 16% 5% 6% 13% 11% 5% 5% 8% 5% 9% 7% 4% 11% 12% 7% 3% 7% 17% 3% 6% 4% 8% 4% 1% 3% 2% 0% 2% 2% 2% 2% 1% 2% 29% 49% 43% 41% 38% 41% 34% 32% 19% 16% 16% 24% 19% 15% 19% 18% 17% 12% 28% 18% 19% 19% 22% 24% 20% 27% 33% 9% 6% 9% 12% 9% 6% 10% 7% 16% 17% 8% 5% 8% 12% 9% 13% 14% 18% 1% 2% 1% 0% 4% 2% 5% 3% 1% 53% 42% 3% Charter bus/motor coach 1% Train 0% Scheduled bus 0% Other Who! airportdid you fly info? Palm Springs Los Angeles Ontario San ❑ieg❑ Santa Ana 0% 52% 66% 64% 57% 54% 58% 46% 83% 46% 26% 34% 41% 45% 41% 54% 13% 0% 0% 0% 0% 0% 0% 0% 1% 1% 3% 1% 0% 0% 1% 0% 1% 0% 1% 0% 0% 0% 0% 0% 1% 0% 4% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 60% 44% 50% 63% 57% 52% 64% 56% 80% 23% 34% 20% 25% 26% 26% 17% 26% 20% 8% 7% 10% 13% 10% 6% 10% 7% 0% 4% 7% 10% 0% 1% 7% 4% 7% 0% 1% 0% 0% 0% 1% 4% 0% 2% 0% 42 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS conf. TRIP PURPOSE TRANSPORTATION IN GPS What was your primary means of transportation while in GPS? Personal car Rental car Walk Taxi Other DESTINATION EXPERIENCE ASPECTS OF TRIP Percent of people who rated aspects their hip excellent or very good. Satisfaction of your accommodations Service provided by accommodations Qualify of service received Overall destination value Overall destination satisfaction DESTINATION FEATURES Percent of people who rated destina- tion features excellent or very good. Accommodations Spas Shopping Live entertainment Museums ❑ining Nightlife Recreation sports facilities (golf, tennis) Outdoor recreation (hiking jeep tours) Palm Springs Aerial Tramway National parks/Monuments Golf courses Tennis facilities Cycling Hiking Casinos The Living Desert GPS Greater Palm Springs Visitor by City Stay (based on city location of hotel) Annual Average PS DHS CC RM 57% 37% 3% 1% 3% 48% 60% 37% 40% 13% 0% 0% 0% 3% 0% 87% 82% 80% 0% 100% 0% 0% 56% 36% 3% PD IW LO INDIO 43% 50% 2% 2% 51% 31% 26% 54% 0% 15% 9% 0% 0% 0% 3% 2% 14% 92% 100% 92% 89% 86% 82% 87% 50% 97% 91% 91% 87% 93% 100% 94% 91% 95% 93% 100% 89% 94% 95% 93% 100% 97% 95% 93% 98% 100% 94% 86% 92% 93% 86% 84% 77% 94% 91% 92% 93% 89% 95% 88% 96% 95% 94% 92% 90% 83% 87% 94% 94% 96% 86% 83% 83% 75% 89% 84% 88% 95% 95% 89% 93% 94% 97% 97% 95% 92% 93% 88% 96% 95% 97% 85% 88% 93% 79% 88% 86% 89% 97% 95% 100% 100% 100% 99% 100% 97% 96% 95% 90% 98% 97% 99% 96% 96% 100% 97% 98% 96% 96% 95% 94% 95% 86% 94% 93% 93% 98% 95% 100% 100% 96% 98% 100% 96% 95% 0% 86% 95% 90% 100% 88% 89% 100% 50% 84% 89% 100% 95% 94% 100% 86% 98% 95% 94% 93% 92% 100% 96% 95% 93% 91% 96% 96% 100% 88% 96% 95% 98% 77% 21% 2% 0% 0% 85% 93% 85% 95% 69% 95% 77% 93% 77% 98% 95% 100% 92% 79% 97% 95% 83% 86% 77% 77% 88% 93% 89% 83% 92% 0% 100% 100% 94% 100% 100% 100% 82% 89% 94% 86% 95% 100% 100% 89% 90% 83% 100% 88% GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE RETURNING TO GREATER PALM SPRINGS Are you planning on returning to Great- er Palm Springs for leisure purposes? GPS Greater Patin Springs Visitor by City Stay (based an cify location of hotel) Annual Average PS DHS CC RM PD IW Definitely 68% 68% 60% 0% 64% 73% 42% Likely 21% 22% 33% 50% 25% 16% 25% Possible 9% 10% 7% 0% 0% 0% 3% 5% 0% Unlikely 1% 50% 8% 7% 33% Definitely not 1% 0% 0% ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rate your actual experience in Greater Palm Springs compared to what you anficipafed your experience would be. Much better 30% 34% 40% Somewhat better 29% 27% 20% Equals Anticipated 38% 34% 33% Somewhaf worse 3% 5% 7% Much worse 1% 0% 0% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be fo recommend visiting Greater Palm Springs fo family, friends or associates? Very unlikely 3% 0% 0% 0% 0% 2% 3% 15% 2% O% O% O% O% 50% 39% 30% 19% La INDIO 31% 79% 46% 19% 8% 2% 0% 0% 15% 0% 15% 35% 0% 33% 23% 31% 38% 28% 43% 44% 23% 37% 0% 0% 5% 3% 8% 0% 15% 0% 50% 28% 0% 0% 0% 3% Somewhat unlikely 1% 1% 0% 0% 6% 0% 3% 8% 0% Neither likely or unlikely 2% 3% 0% 0% 0% 5% 3% 0% 0% Somewhat likely 17% 19% 33% 50% 17% 11% 19% 38% 19% Very likely 77% 77% 67% 50% 78% 82% 72% 38% 79% PERCEPTION OF DESTINATION - Based on your experience in Greater Palm Springs during Phis visit, what was your overall perception of the destination? Very positive 85% 81% 87% 100% 86% 80% 86% 62% 88% Somewhat positive 13% 18% 7% 0% 11% 18% 11% 15% 12% Neutral 2% 0% 7% 0% 0% 2% 3% 0% 0% 1% 0% 0% 3% 0% 0% 0% 0% Very negative 1% 0% 0% 0% 0% 0% 0% 23% 0% Somewhat negative 1% 44 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GF'S rDnTINATION EXPERIENCE EXPENSES Which of the following categories did your personal travel party incur expenses while in the destination? Dining out Retail shopping Recreation and entei Other Local transportation None of the above DAILY SPENDING Please indicate your personal travel party's average daily spend while in Greater Palm Springs during your trip. Dining Transportation Recreation and entertainment Shopping Other/misc. Annual Average Greater Palm Springs Visifor by City Stay (based on city location of hotel) PS DNS CC RM PD IW LO INDIO 95% 92% 93% 100% 100% 93% 92% 100% 88% 77% 72% 67% 50% 72% 84% 67% 69% 47% 72% 68% 80% 100% 61% 77% 42% 69% 40% 51% 59% 40% 0% 50% 48% 47% 46% 42% 44% 47% 27% 100% 42% 55% 44% 69% 7% 2% 3% 0% 0% 0% 2% 8% 0% 12% $121.41 $32,91 $74.06 $114.51 $43.65 $160.41 $79.29 $57.50 $150.83 $111.19 $199.22 $178.08 $133.47 $51.51 $16.33 $45.00 $42.25 $32.84 $44.41 $80.67 $150.00 $85.28 $87.31 $15.00 $105.63 $67.76 $95.60 $127.22 $245.94 $179,45 $109.50 $25.00 $97.86 $104.23 $173.70 $515,44 $166.75 $74.51 $78.75 , $0,00 $64.52 $29,67 $47.67 : $130.71 $119,72 45 GREATER PALM SPRINGS CONVENTION & iSr I Vr�a BUREAU VISITOR BY QUARTER This portion of the sfudy focused on the visitor by quarter, granting an in-depth visitor profile in each part of the calendar year: • 01: January through March ■ Q2: April through June ■ Q3: July Through September ■ Q4: October through December Information analyzed for each of these quarters of the year included: • Demographics • Booking mode and length of stay ■ Size of travel party • Trip purpose and frequency • Transportation • ❑estination experience • Spending OVERALL HIGHLIGHTS, BY QUARTER • Canadian visitors are highest in Q1 (28%) and 04 (24%). • California visitors peak in Q2 and Q3 (accounting for nearly half of all visitors). • Visitors from other US states peak in Q1 at 40% but still account for roughly a Third of all visitors the rest the year. • Q2 and Q3 visitors are less wealthy and less educated, and stay for shorter periods (4.7 - 5.0 nights). • Q2 and 03 visitors are more likely to stay in a hotel or resor t (40% and 37%, respectively), while 02 and 04 visitors are least likely to rent a vacation home (12% in both quarters). QUARTER 1 • Visitors from US states other than California peak. QUARTER 2 • A quarter of visitors stay with family/friends, and hotel/resorts increase to 37%. • Canadian visitors more likely to make 3-4 trips (35%) or 8+ trips (17%), while international visitors are most likely to make their first trip (70%). QUARTER 3 • Domestic partnerships increase to 12%. • Non-convention/conference business trips peak (10%). QUARTER 4 • Visitors stay primarily at hotels/resorts (29%), with friends/family (20%) or in a timeshare (17%). DEMOGRAPHICS, BY QUARTER • Canadian visitors peak in Q1(28%), followed by Q4 (24%). • California visitors peak in Q2 and 03 (accounting for nearly half of all visitors). • Visitors from other US states peak in 01 at 40% but still account for roughly a Third of all visitors the remainder of the year. • Non -Canadian international visitors peak in Q3, accounting for one in six visitors (16%). 47 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU • Visitors under 55 generally arrive in Q2 and Q3, while those 55+ generally arrive in Oland 04. • Men outnumber women in Q2 and Q3. • While two -adult households are the norm for GPS visitors, three -adult households rise to a third in Q2. • GPS visitors are generally affluent, with SO% of those reporting annual HHI in Q1 and Q4 over 100K; HHI over $100K drops to 38% in Q2 and Q3. • Three of four respondents (75%) report being married in Q1, Q2, and 04, while only 3 of 5 report being married in Q3 when domestic partnerships increase to 12%. • Q1 and Q4 visitors are more likely to be retirees. BOOKING MODE AND LENGTH OF STAY, BY QUARTER • Q1 visitors are significantly more likely to book via the internef (54%). • Q2 and 03 visitors most likely to not book travel (day trippers, own second home, etc.). • Two-thirds of visitors In Q1 and Q4 book 1+ months in advance, versus only half in Q2 and Q3. • Shorter trips (4 nights or less) are at their highest levels in Q2, while long trips (8+ nights) dominate in Q1 (52%). • Accommodations vary significantly by quarter: o In Q1, half stay at hotel/resorts or rent vacation homes. o In Q2, 24% stay with family/friends, and hotel/resorts increase to 37% o In Q3, hotel/ resorts increase to 40%, and vacation home rentals increase significantly over Q2 (to 18%). o In Q4, visitors stay primarily at hotels/resorts (29%), with \ / friends/family (20%) or in a timeshare (17%). SIZE OF TRAVEL PARTY, BY QUARTER • Two -person travel parties account for the majority of visitors, but the percentages are down significantly in Q2 and Q3. • Three -fourths of Canadian travel parties are two people in both Q1 and Q4. 48 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU TRIP PURPOSE AND FREQUENCY, BY QUARTER • While most visitors to Greater Palm Springs are on leisure trips, in 03 non-convention/conference business trips peak (10%). • Over half of leisure visitors are on a general vacation in Q1; quick leisure trips are most popular in Q2 (40%). • In Q1, Western US visitors are more likely to visit 5-7 times and 8+ times (11% and 26%, respectively). • In Q2, Canadian visitors are more likely to make 3-4 trips (35%) or 8+ trips (17%), while international visitors are most likely to make their first trip (70%). • In Q3, 55-64 year -olds are most likely to fake 5-7 trips. • In Q4, Canadian visitors are significantly more likely to have visited 3-4 times (35% ), while Western US visitors are most likely to visit 8+ times (24%). TRANSPORTATION, BY QUARTER • While half of visitors to Greater Palm Springs drove in their personal vehicle in all four quarters, two -fifths flew in Q1, Q2 and Q4 (43%, 42%, and 45%, respectively). • In Q1 and Q2, over three -fifths of visitors who flew to Greater Palm Springs did so via Palm Springs International Airport (PSP); only a third used PSP in Q3. • In Q3, two -fifths (41%) arrived via Los Angeles International Airport (LAX). • In Q4, PSP accounted for just over half (52%) of flying visitors, and LAX accounted for 29%. • Within Greater Palm Springs, personal cars dominate in Oland Q2, while in Q3 and Q4 rental cars are equally used. 49 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU DESTINATION EXPERIENCE, BY QUARTER • While visitors enjoy Greater Palm Springs for many reasons throughout the year, positive ratings are significantly lower for live entertainment, nightclubs/bars/clubs, cycling and shopping in Q3. • While consistently highly rated across all time periods, Q2 visitors are the most satisfied. • In Q2 and Q4, three-quarters of visitors stated they would "definitely" plan a return trip fo Greater Palm Springs. • Overall, most visitors are "very" or "somewhat" likely to recommend visiting Greater Palm Springs fo family, friends and associates, producing very high Net Promoter Scores (NPS): o Q1: 85 o Q2:100 o Q3: 92 o Q4: 91 SPENDING, BY QUARTER • While visitors are consistently most likely to incur expenses dining out, shopping and with recreation and entertainment, they are most likely to go shopping (84%) in Q4. • Daily spending on dining and retail shopping is highest in Oland Q2. o Q1 dining: $124; Q1 shopping: $124 o Q2 dining: $123; Q2 shopping: $125 50 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS GPS Visitor by Quarter Annual Average Q 1 Q2 Number of Survey Responses 12,069 3,521 3,230 { DEMOGRAPHICS RESIDENCY REGION In which region do you reside? International 8% 5% 9% Q 3 Q4 1,483 3,835 16% 7% Canada CA 20% 38% 28% 13% 27% 47% 7% 24% 48% 35% Other US 34% 40% 31% 29% 34% RESIDENCY COUNTRY In which country do you reside? Canada 71% 86% 58% United Kingdom 8% 4% 12% 30% 77% 20% 7% Germany Australia/New Zealand 3% 1% 5% 3% 1% 4% 9% 1% 7% 2% Mexico China 3% 3% 1% 4% 2% 3% 7% 2% 7% 2% France 2% 1% 3% Japan 1% 1% 1% 6% 0% 2% 1% South America 1% 0% 2% Other 5% 2% 7% RESIDENCY U.S. STATE fn which U.S. state do you reside? 2% 1% 10% 6% California 52% 41% 60% 61% 51% Washington 8% 11% 6% 2% 8% Oregon 3% Illinois 3% 5% 2% 5% 2% 1% 4% 0% 3% Arizona Minnesota 3% 3% 2% 3% 5% 1% 1% 3% 1% 2% Colorado Nevada 2% 2% 2% 2% 1% 2% 5% 2% 5% 2% New York Texas 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% Michigan 1% 2% 1% Florida 1% 1% 1% 1% 1% 1% 1% Pennsylvania 51 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS I cont, RESIDENCY U.S. STATE In which U.S. stafe do you reside? Wisconsin Arkansas GPS GPS Visitor by Quarter Annual Average Q 1 Q2 1% 2% 1% 1% 0% 0% Q 3 Q4 0% 1% 5% 1% New Jersey Ohio 1% 1% 1% 1% 1% 1% 1% 1% Utah Virginia 1% 1% 0% 1% 1% 1% 1% 1% Massachusetts Idah❑ 1% 1% 1% 0% 0% 1% 1% 1% Iowa 1% New Mexico 1% 1% 0% 1% 0% 0% 1% 1% 1% Tennessee Georgia 1% 1% 1% 0% 1% 1% 1% 0% 0% 1% Connecticut Missouri 0% 0% 1% 1% 1% 0% 0% 0% 0% 0% Maryland ❑klahoma 0% 0% 1% 0% 0% 0% 0% 1% 0% 0% Alaska North Carolina 0% 0% 0% 0% 1% 0% 0% 0% . 0% 0% Montana Kansas 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% South Dakota Indiana 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% ❑istrict of Columbia Nebraska 0% 0% 0% 0% 1% 0% 0% 1% 0% 0% South Carolina Kentucky 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% North Dakota Maine 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% Louisiana Alabama 0% 0% 0% O% 0% 0% 0% 0% 0% 0% Hawaii Mississippi 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% New Hampshire 0% 0% 0% Wyoming 0% 0% 0% Vermont 0% 0% 0% 0% 0% 0% 0% 0% 0% 52 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS con+. RESIDENCY U.S. STATE In which U.S. state do you reside? GPS G PS Visifor by Quarfer Annual Average Q 1 02 Delaware 0% 0% 0% Rhode Island 0% 0% 0% Wesf Virginia 0% 1 0% 0% AGE Which of the following age categories includes your age? Q 3 Q4 0% 0% 0% 0% 0% 0% 18-34 15% 8% 19% 18% 12% 35-44 15% 10% 20% 20% 13% 45-54 18% 15% 23% 23% 16% 55-64 27% 30% 22% 31% 28% GENDER Whaf is your gender? 65+ 26% 37% 16% Male 52% 48% 53% 9% 32% 60% 50% Female 49% 52% 47% 40% 50% INCOME Please include the category which best describes your household's approximate annual income. <60,000 18% 18% 17% 22% 17% 60,000 - 79,999 22% 22% 30% 21% 15% 80,000 - 99,999 14% 100,000 -159,999 29% 160,000+ 16% HOUSEHOLD SIZE ((adults only) Including yourself, how many people live in your household who are over fhe age of 18? 18% 15% 32% 31% 7% 22% 1 20% 20% 21% 0% 24% 2 59% 61% 57% 3 10% 9% 11% 67% 52% 33% 12% 4+ 11% 10% 11% 0% 12% 53 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS GPS Visitor by Quarter Annual Average Q 1 Q2 DEMOGRAPHICS I HOUSEHOLD SIZE (under 18) Includingyourself, how many people live in your household who are under the age of 18? 0 76% 79% 80% Q3 Q4 87% 100% 1 8% 10% 0% 2 8% 7% 7% 13% 0% 0% 0% 3+ 8% 4% 13% 0% 0% EDUCATION What is your highest level of education? Some high school 0% 0% 1% 0% 1% Completed high school 6% 5% 4% 3% 7% Some college 18% 17% 13% 16% 17% Associates degree 5% 5% 4% 5% 4% Bachelors degree 37% 41% 41% 42% 36% G raduafe degree 27% 27% 30% 29% 30% MARITAL STATUS What is your marital stafus? Single 11% Married 75% Divorced 4% Domestic partnership 5% Widowed 4% OCCUPATION Which of the following best describes youroccupafion? 16% 7% 5% 6% 70% 78% 83% 81% 3% 3% 3% 2% 7% 6% 5% 4% 3% 4% 4% 6% Refired 39% 24% 47% 41% 55% Mngmenf/Bus. Professional 30% 40% 25% 30% 26% Mkting/Sales/Office 10% 13% 8% 9% 5% Medical 9% 12% 9% 11% 7% Gov. Affairs 6% 8% 6% 6% 3% Consf.lExfracfion/Mainf. 5% 4% 4% 3% 3% ETHNICITY What isyour ethnic background? Caucasian 83% 76% 88% 87% 93% Asian 5% 8% 5% 3% 1% Multi -racial 4% 4% 4% 3% 2% Hispanic/Latino 4% 6% 2% 3% 1% Black/African American 1% 2% 1% 2% 0% Other 2% 2% 1% 1% 1% 54 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS I GPS GPS Visitor by Quarter Annual Average 01 02 03 04 BOOKING TRAVEL How did you book your travel? Via the internef 51% Ddnof boo<fravel (stayed witriendslfamily) 22% Phoned provider directly 6% Used a travel agent 3% Friend/Spouse 5% Other 0% WHEN TRAVEL BOOKED How far in advance did you book your travel? Decided day of 6% Less than 1 week 10% 1- 2 weeks 11% 3 -4 weeks 13% more than 1 month 60% LENGTH OF STAY How many nights are you slaying in Greater Palm Springs during your visit? 1- 2 nights 14% 3 - 4 nights 18% 5-6 nights 9% 7 nights 13% 8+ nights 37% ACCOMMODATIONS What type of accommodations are you slaying in while in Greater Palm Springs? Hotel/Resort 31% Friends/Family 20% Vacation home rental 16% Timeshare 14% 2nd home 12% RV Park 4% Other 3% TRAVEL PARTY SIZE Including yourself, how many people traveled in your immediate party with you on this Trip fo Greater Palm Springs? 1 13% 2 58% 3 10% 4 12% 5 4% 6+ 4% 54% 48% 17% 26% 7% 6% 3% 3% 0% 10% 1% 0% 5% 9% 7% 13% 10% 12% 10% 15% 68% 49% 9% 17% 14% 21% 7% 10% 11% 13% 52% 24% 48% 51% 30% 22% 3% 6% 3% 4% 14% 2% 0% 0% 7% 3% 13% 9% 10% 11% 20% 12% 50% 65% 21% 14% 20% 17% 8% 10% 13% 14% 28% 38% 25% 37% 40% 29% 19% 23% 17% 20% 24% 12% 18% 12% 9% 14% 13% 17% 12% 11% 9% 15% 5% 1% 3% 5% 5% 3% 1% 2% 14% 16% ; 12% 10% 66% 53% 7% 11% 8% 14% 2% 3% 3% 3% 42% 62% 13% 9% 22% 11% 9% 4% 3% 5% 55 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is the primary purpose of your hovel for business or leisure? GPS GPS Visitor by Quarter Annual Average Q1 02 Leisure 93% 94% 94% Business - ofher 4% i 3% 4% Business - convention or conference 3% 3% 3% TYPE OF LEISURE TRAVEL - Which offhe following best describes your leisurefrip? General vacation Quick leisure trip Visiting friends/relatives Golf/Hike/Recreation Special Event/Festival Romantic trip Other 43% 29% 10% 7% 54% 33% 23% 40% 9% 10% 5% 6% Greater Palm Springs Visitor by Accommodation -type Q3 Q4 Hotel Timeshare Vacation 2.° Renfol Home 87% 95% 89% 93% 10% 3% 5% 5% 3% 2% 5% 3% 96% 96% 3% 3% 1% 1% 38% 43% 37% 66% 59% 57% 30% 25% 37% 10% 20% 15% 8% 10% 4% 4% 4% 2% 9% 8% 6% 9% 8% 14% % 6% 7% 5% 4% 2% 3% 4% 6% 1% 3% 1% 4% 4% 1% 2% 1% 7% 5% 5% 5% 3% 2% 2% 3% 2% 1% FREQUENCY OF LEISURE TRAVEL How many limes hove you been to Great- er Palm Springs for leisure purposes in the Iasi 3 years? First trip 29% 2 trips 16% 3 - 4 trips 28% 5-7trips 9% 8+trips 17% Business trip only 1% TRANSPORTATION TRANSPORTATION TO GPS What wasyour primary mefhod of fravel foGreaferPalm Springs? 26% 32% 33% 27% 43% 28% 29% 2% 17% 15% 13% 17% 17% 19% 20% 3% 28% 26% 33% 27% 21% 33% 30% 37% 7% 8% 9% 11% 7% 8% 9% 12% 20% 18% 10% 16% 10% 11% 11% 44% 1% 1% 1% 1% 2% 1% 0% 0% Personal vehicle 53% 51% 56% 61% 50% 55% 41% 49% 56% Air 42% 43% 42% 35% 45% 43% 58% 51% 43% RV 3% 4% 1% 2% 4% 0% 0% 0% 1% Charter bus/motor coach 1% 1% 1% 0% 0% 1% 0% 0% 0% Train 0% 0% 0% 2% 0% 0% 1% 0% 0% Scheduled bus 0% 0% 0% 0% 0% 0% 0% 0% 0% Other 0% 1% 0% 0% 0% 0% 0% 0% 0% Whol oirporl did you fly info? Palm Springs 60% 72% 63% 37% 52% 50% 61% 59% 87% Los Angeles 23% 13% 22% 41% 29% 29% 27% 20% 9% Ontario 8% 9% 8% 7% 7% 7% 6% 10% 3% San Diego 4% 2% 3% 10% 5% 6% 4% 5% 1% Santa Ana 1% 2% 1% 1% 1% 1% 1% 1% 0% 5 6 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS coml. TRIP PURPOSE GPS Annual Average TRANSPORTATION IN GPS What was your primary means of transportation white in GPS? Personal car 57% Rental car 37% Walk 3% Taxi 1% ❑fher 3% DESTINATION EXPERIENCE GPS Visitor by Quarter 01 02 03 04 59% 66% 43% 52% 34% 30% 48% 41% 3% 0% 0% 4% 1% 1% 0% 1% 3% 3% 9% 2% ASPECTS OF TRIP Percent of people who rated aspects of (heir trip excellent or very good. Satisfaction of 87% 86% 93% your accommodations 91% 87% Service provided by accommodations 86% 86% 92% 83% 84% Qualify of service received 91% 90% 96% Overall destination value 91% 90% 96% ❑verall destination 94% 93% 99% satisfaction ❑ESTINATION FEATURES Percent of people who rated destina- tion features excellent or very good. Accommodations Spas Shopping Live entertainment Museums Dining Nightlife 93% 93% 92% 86% 95% 95% 85% 92% 93% 94% 91% 94% 93% 93% 86% 96% 96% 96% 96% 90% 82% 87% 90% 96% 90% 96% 95% 91% 94% 93% 93% 85% 93% 67% 89% 92% 96% 90% 94% 76% 88% Recreation sports facilities (golf, tennis) 97% 97% 0% 0% 98% Outdoor recreation (hiking 97% jeep fours) Palm Springs Aerial Tramway 96% National parks/Monuments 95% Golf courses 98% Tennis facilities 96% Cycling 88% Hiking 95% Casinos 93% The Living Desert 96% 96% 0% 94% 96% 95% 94% 99% 98% 98% 97% 88% 92% 97% 95% 86% 91% 96% 96% 0% 97% 99% 97% 89% 96% 98% 99% 92% 97% 76% 97% 92% 97% 98% 97% 96% 97% 57 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS GPS Visitor by Quarter DESTINATION EXPERIENCE Annual Average 01 02 03 04 RETURNING TO GREATER PALM SPRINGS Are you planning on returning fo Great- er Palm Springs for leisure purposes? Definitely 68% Likely 21% Possible 9% Unlikely 1% Definitely not 1% ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rate your actual experience in Greater Palm Springs compared to whatyou anticipated your experience would be. Much better 30% Somewhat better 29% Equals Anticipated 38% Somewhat worse 3% Much worse 1% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be to recommend visiting Greater Palm Springs to family, friends or associates? Very unlikely 3°Io Somewhat unlikely 1% Neither likely or unlikely 2% Somewhat likely 17% Very likely 77% PERCEPTION OF DESTINATION Based on your experience in Greater Palm Springs during this visit, what wasyour overall perception of the destination? Very positive 85% Somewhat positive 13% Neutral 2% Somewhat negative 1% Very negative 1% 63% 77% 48% 74% 25% 15% 35% 16% 10% 5% 17% 10% 1% 3% 0% 1% 1% 0% 0% 0% 28% 36% 30% 32% 38% 30% 3% 0% 1% 0% 35% 31% 26% 26% 30% 40% 0% 3% 0% 1% 4% 0% 4% 3% 1% 0% 0% 1% 3% 0% 0% 2% 20% 7% 35% 13% 71% 93% 61% 82% 83% 88% 74% 87% 13% 12% 26% 10% 2% 0% 0% 2% 1% 0% ; 0% 1% 1% 0% 0% 0% 5 8 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE EXPENSES Which of the following categories did your personal travel party incur expenses while in the destination? Dining out Retail shopping Recreation and entertainment Other Local transportation None of the above DAILY SPENDING Please indicate your personal travel party's average daily spend while in Greater Palm Springs during your Trip. Dining Transportation Recreation and entertainment GPS GPS Visitor by Quarter Annuol Average Q1 Q2 95% 77% 72% 51% 44% 2% $121.41 $32.91 $ 74.06 Shopping S114.51 Other/misc. $43.65 95% 95% 75% 67% 73% 75% Q3 04 91% 96% 70% 84% 74% 69% 51% 45% 39% 52% 44% 44% 3% 3% 48% 44% 0% 2% $124.45 $122,57 $99.76 $118.67 $37.75 $33.79 $53,09 $25.54 $89.12 $77.47 $64.35 $52.73 $124.16 $124.50 $94.81 $99.72 $47.21 $87.73 $45.00 $29.99 59 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU GREATER palm springs find your oasis. 70100 highway 111 rancho mirage, ca 92270 800.967.3767 I 76 0. 770. 9000 V1Si TGREATERPALM SPRI NG S.0 OM Please deliver this message to: Mayor Jan Harnik, Mayor Pro Tem Sabby Johathan, Council Members Kathleen Kelly, Gina Nestande, Susan Marie Weber I live in a R-1 Single Family Residential zone. Hotels are not allowed in R-1 and R-2 zones. STRs are the equivalent of a small hotel completing all the permits, paying the same taxes and registering guests. I moved to a R-1 zone to avoid the negative issues regarding hotels. What is the city's reasoning for allowing STRs in R-1 and R-2 zones? I attended the October 3rd meeting of the city planning commission. The inability of the city to enforce current and future STR ordinances was made clear by city staff members and residents. The proposed changes might help control STR guests but they cannot be enforced even with additional enforcement staff. Why is the city allowing STR commercial activity in single family neighborhoods when the STR guests undesirable behavior cannot be controlled effectively? Why does the city want to subject permanent residents to visitors in their neighborhood who have little interest in the well being of the community? One of the planning commissioners asked if concerned residents would be willing to give up the $1.8M collected annually in fees and taxes from STRs. The staff member answering the question did not hesitate to say yes. There are about 35000 housing units in Palm Desert. That equates to about ,a $50 increase in taxes for each unit owner. A small price to pay to not have to deal with STRs..in our neighborhoods. And, some of the lost taxes and fees would be offset by the same touris,`ts staying in hotels instead of STRs. The new General Plan promotes development of new hotels: Don't STRs compete with these proposed hotels and possibly undermine the ability of r'^ . current hotels to thrive and employ residents of our community? The information presented at the planning commission meeting listed property improvements as a reason to allow STRs. If you read some of the reviews of the STR companies, renters indicate that what you see in the online advertisement are nothing like what you get if you are a renter. Permanent property owners generally want to improve their property as well. Property improvements seems like a neutral issue at best. The proposed changes for STRs recognizes that negative effects are likely regarding STRs. 5.10.020 Purpose. "and minimize the potential negative effects of Short -Term Rental Units on surrounding residential neighborhoods." Why not simply eliminate the potential negative effects altogether? Would you want an STR near your home? The purposed buffer zones of 300 and 500 feet will help some residents but not those living near the STRs. Permanent residents vote in Palm Desert. Many of the STR owners do not live and vote in Palm Desert. Who do you want to serve? Thank you, William Choplin 40669 Diamondback Dr Palm Desert, CA 92260 Palm Desert City Council Oct. 13, 2017 y r _-4 =rr RI Orrto -u m IC"cnm ov .. --)T This is concerning Short Term Rentals in an R-1 zone in the city of Palm Desert. Was this ever put to a vote by Palm Desert residents? This is an issue that should not be decided by a handful of people. We moved to Palm Desert almost 32 yrs. ago. Hank Clark, first mayor of Palm Desert, lived across the street. He & his wife became good friends. Have many of the catus that has grown from the small ones he gave us!! We chose Palm Desert over Palm Springs & some of the other cities because it was quiet, beautiful & full of neighbors that had a real & sincere interest in PD. If someone wants to make money from rentals buy apartments or a motel. I welcome new neighbors moving into a home they purchased. STR's do not have the interest in the neighbors in the home next door. Most are in and out with party time the reason for being there! Parties are great if done with respect to the neighborhood. Please I ask that STR's are no longer legal in R-1 zone. With respect, Sidney Lee H- se 73162 Willow St. Palm Desert, CA 92260 email bobandnolie@amail.com 760-902-8519 -- R.&"' pcq,2l City of Palm Desert OCT 16 2017 Mayor Jan Harnik and Council Member Sabby Johathan, Kattallittitlay164411Apment Gina Nestande, Susan Marie Weber ✓ City of Palm Desert, CA HAND DELIVERED Dear Mayor Harnik and Council Members: rn I recently attended the meeting regarding short term rentals and in conversations with members of the audience heard some real horror stories of short term rentals. People were surrounded on all sides with ruined weekends, loud parties, obnoxious, confrontative renters and lack of response by city enforcement. Palm Desert needs to revert to the 30 day rentals. Palm Desert has been a classy place to have a home and second home but that is being diminished by the huge increase in the short term Airbub type rentals. You and the rest of the council did not send the city in this direction and need to rescind the rules. We are not in recession now and there is a strong movement toward full time residency. Let's move toward attracting people here full time. Corporations are buying up homes in residential areas and turning them in to hotels. The original thought was to protect individual homeowners in a poor economy but has developed into opportunistic commercial business. Encourage more hotels. There is plenty of land and it is easier to collect fees. The 1.8 million in fees collected, minus all the enforcement personnel (many more are needed to effective) can be made up by the mammoth complex that is being built on Portola. The 1.8 million is dirty money and a pittance if it ruins the residential neighborhoods and a quality, peaceful way of life. According to two attorneys I heard speak at the coalition of HOA's in Coachella Valley, almost whole HOA communities have been bought out by corporations and with majority voting have ruined life for remaining homeowners. Please vote to restore the rules of 30 day minimum rentals in the City of Palm Desert. A one year time line to sunset the current rules allowing one week minimum would be fair. Keep the computer monitoring of all the sites for short term rentals to make sure the rules are followed. There also needs to be a question before voting on the issue that council members voting have not taken campaign donations from short term rental businesses as that would be a conflict of interest. Respectfully, J es and Sandra JoTinson 49271 Mariposa Drive, Palm Desert, CA 92260 Palm Desert, CA 92260 e-mail: sandviohnson49271@vahoo.com It's Damien, 7_(x).7cI 'f °f (I & rvir9i� or) Ijfr 1(,) CC? C"7. Just got a call from the city of Palm Desert, here's the deal, I'm sick and tired of this shit and sick and tired you don't have the guts to answer my phone calls. I'm hiring an attorney and I am going to sue you guys. know you guys are selling your home, and you know what? Fair game. (IF) you gonna keep this up. I'm tired of every time we use our property or somebody uses it, you don't like it. I have already spoken to the city of Palm Desert, they have a massive list of times you've called, they say you call just to report people are checking in, they printed the list out they advised us to give it to our attorney, they said you are one of probably the most chronic callers that they use as an example of being harassed by a neighbor. So, I'm going to take the steps, I'm gonna file a lawsuit against you. If you keep it up Rebecca, I'm going to call the police on you. I've already called the police department as well as the city and this has got to stop. We have the right under California law to enjoy our property. We do not have to live in absolute silence with you. I know you think that you are superior because your house is larger than mine, but it doesn't work that way. I'm in the industry, I know what I'm talking about. I won't tolerate it. I tried to reach out to you guys, I tried to be nice, I tried to talk to you and quite frankly you've been nothing but a bitch to me. So look, here's the deal. Call one more time, and I'm going to sue your ass. And good luck selling your house. 'Cause you wait and see. I'm not going to tolerate this shit. It's my house, I can use it till eleven o'clock in the day, I looked on the camera, there's nothing going on, they are not even doing anything. They just got there and are just putting their groceries in the refrigerator. So, stop acting like a complete narcissist and leave us alone. Like I said, I told the city we're not turning it down. That they are going to enjoy the property. And I already have statements from all the surrounding neighbors who say you're completely out of your fucking mind. So, stop calling the police, I am calling my attorney, we are going to submit all the claims you've made against me. I'm sorry you don't have the courtesy to actually answer the phone, I tried to be nice, I tried to talk to you, I said let me listen to what you guys are hearing so we can work together and use your property without violating.... You know and instead you continue to violate my rights to enjoy the property that I paid for and under California law, you're in the wrong. So, we're going to move this forward and I'm not going to tolerate it. Here's the thing. You don't screw with a real estate broker that deals with investors all day long. We know what the hell we're doing. Have a good day. palm desert area chamber of commerce OPENING DOORS FOR BUSINESS Honorable Jan Harnik, Mayor Honorable Sabby Jonathan, Mayor Pro Tem Honorable Susan Marie Weber, Council Member Honorable Kathleen Kelly, Council Member Honorable Gina Nestande, Council Member Honorable Lauri Aylaian, City Manager 73510 Fred Waring Drive Palm Desert, CA 92260 Re: ACCREDITED September 28, 2017 City of Palm Desert Short Term Rental Ordinance Mayor Harnik, Council Members, and Ms. Aylaian: ley arc'\`�1` RECEIVED CITY CLERK'S OFFICE PALM DESERT, CA 2011 SEP 29 PM I: 39 City of Palm Desert OCT 0 4 2017 Community Development As you are aware, the Palm Desert Area Chamber of Commerce (PDACC), as a Five- Star Chamber, is required to maintain a first-class Legislative Advocacy Group. As the only Five -Star Chamber in the Coachella Valley, PDACC advocates on behalf of almost 1,000-member businesses within Palm Desert and the surrounding area. We have been honored to have the City's representatives attend and present at our monthly Legislative Action Committee (LAC) meetings for several years. At our most recent LAC meeting we had a presentation by a group called California Desert Association of Realtors (CDAR), advocating on behalf of its position on the "draft amendment" to the City of Palm Desert's Short -Term Rental (STR) ordinance. Our understanding is that CDAR supports all the terms of the draft amendment —including increased penalties and stricter operational standards —except the "Spacing and Buffering Requirements" as proposed under 5.10.070 in the STR ordinance. CDAR has asked PDACC to sign a letter in support of their position. PDACC counts among its member -businesses companies that manage and own short-term rental properties. Many of the owners of our member -businesses also own such properties individually. Thus, it is part of PDACC's mission to represent these members' interests. However, it is also part of PDACC's mission to ensure the quality of life, and the business environment generally, in and around the City of Palm Desert. We realize that the STR ordinance, and related issues, have engendered passionate views on both sides. We do not envy the balancing of these interests that each of you must weigh as you work toward a final draft of the STR ordinance. PDACC's Legislative Advocacy Group is therefore reaching out to the City for guidance that we can consider and use, as part of our process to determine how best to represent our members' interests and the interests of the City generally. We believe that PDACC is a full partner with the City when considering what is best for both the City's businesses and citizens. We would look forward to engaging in a dialog with the appropriate individuals from the City to reach a conclusion that is mutually supportive. 7255:? rtr ,Hti.AY III PALM" DESERT. C" Q2260 T60.346 6111 PDACC i)P:; City of Palm Desert September 28, 2017 Please contact the undersigned at your earliest convenience to set up a meeting to discuss these issues further. We understand that time is of the essence given where the draft STR ordinance is on the City's legislative timeline. We will make ourselves available based on your schedule. Thank you for your time and consideration. Sincerely, Laurie Baldwin, IOM President/CEO Naran Reitman Legislative Advocacy Group Chair ALAIN PINEL I Blog 278 I September 20 WAR IN THE NEIGHBORHOOD September is stretching thin. October is at the corner. I like October. It's a month often associated with change and a new beginning, like a new season. It evokes Autumn in our hemisphere and Spring in the other one to the South. October is a magical time, especially where I happen to be sitting now: in the California desert, the Coachella valley to call it by its proper name. I spend quite a bit of time in the San Francisco Bay Area of course and in the many beautiful places where my travels take me, but I now call Palm Desert my home. Here, it is the time to start anew after the long and HOT Summer months. Time to go to the nursery and buy new plants and flowers to replace those that did not survive the burning sun. Time to stroll on El Paseo and Palm Canyon, enjoy the luxury or trendy shops, the art galleries, and have a bite of something at the terrace of the many cafes and restaurants. Time for the weekend tourists and conventioneers to invade sidewalks and golf courses. Time for the seasonal residents, the "Snowbirds", to leave the Mid - West, the East or Canada to return to their desert "Winter Home" where snow, rain and cold don't make the local weather news. The scenery is simply amazing. Almost unreal in this oasis of palm trees, desert landscape and crowning mountains, all under a sky the best painter could not reproduce. Are you tempted yet? Ready to catch a flight to Palm Springs and go house -hunting? What could possibly tarnish this beautiful picture? There is always something. Yes, there is trouble in paradise. Trouble has a name: Short Term Rentals. Beware, it's contagious and there might not be a cure if not dealt with early. The phenomenon is not area specific. Short term rentals are spreading all over the land, from one coast to another, affecting resort towns first & foremost and expanding from there. Many local towns represent fertile territory as they are too oblivious of the dangers or too lax to either ban STRs or, at a minimum, to impose and enforce strict restrictions to curtail the infractions and abuses that will inevitably happen otherwise. Left unchecked, Short Term Rentals came to identify with some modern societal plague wantonly eating up the very fabric of neighborhoods and communities, a house at -a -time, a street at -a -time, a neighborhood at -a -time, a town at -a -time. Ask yourself: what's a neighborhood? According to Wikipedia, neighborhoods are where "face-to-face social interactions occur, where residents seek to realize common values, socialize youth and maintain effective social control". I would add: respect your neighbors and your environment, enjoy your privacy and feel secure enough to raise a family. These seem like reasonable & legitimate expectations if you pay good money to live in your dream home, don't you think? But how realistic are they in the context of public laissez-faire and a wild proliferation of websites and social networks inviting crowds to rent a place for the weekend or a couple of weeks for half the bucks you would pay for a small hotel room? The sad reality, as evidenced repeatedly most everywhere, is that Short Term Rentals on one side and, on the other the above expectations of residents, are just not compatible. One of the two will prevail. Which one will it be? The war is on in the neighborhood. Horror stories are multiplying, causing stressed residents to lose sleep and police to work overtime. Transient crowds, moving overnight, parking cars ALAIN PINEL I Blog 278 I September 20 anywhere, throwing parties with the music loud enough to be heard a street over, etc., could become the new -normal. You kind of know what happens when rules don't matter. The irony is that if the STRs "win" that war, everybody loses! Let's look at the fate of the various protagonists: • The residents: they "made" their neighborhoods, they made them desirable. They maintained them, for the enjoyment of people and institutions alike. Not only do they have to deal with all the miseries described above but they also suffer greatly financially. The house is where the money is. Prices go up, or they go down. People are entitled to some equity overtime, should they decide to sell and move. But how can you sell at a good price (or even sell at all) if the house next door looks like an eyesore for lack of regular maintenance? Or if the parking situation is a bit wild thanks to the "here today/gone tomorrow" people? Who would buy anyway? New residents? Not a chance of that, unless they can "steal" the property at a bargain price. That's what small investors are hunting for. They may be the only reliable buyers, and they ultimately will set the price, at their desired level. And the problem keeps on growing. • Investors: they want to make money. Why not. Seems right. They don't really know what they could fetch flipping the house for a hypothetical profit after a quick fix -up job or going the STR way. They hope to limit the risks and improve their leverage if they buy cheap, capitalizing on the neighborhood negatives they largely contribute to. And why should they care if the house or the yard are sometimes looking shabby considering the demand. They, however, create their own problems by further depressing the market. Not a good idea for an investor. • Realtors: they have to make money somehow in turning STRs around as a way, albeit minuscule, to pay the bills while staying in good grace with investors -clients. Most of such real estate professionals are shortsighted though. They are playing hara-kiri. Their livelihood and their future success are predicated on housing values, themselves predicated on the desirability of neighborhoods and towns. The more they take the easy road of working on STRs for a few dollars and many headaches, the more they discredit themselves, depress the market and forfeit their community responsibilities. • Hotels: Guess what? They don't like STRs. Surprise. The hospitality industry, which is often in a precarious financial situation, pays big tax dollars to towns and other entities. Conversely, uncontrolled STRs are creating opportunities for tax evasion. The growing competition between the two is pushing many hotels in the red, forcing them to lay off thousands of personnel, thereby provoking more costly unemployment and generating Tess tax revenues for struggling municipalities. • Towns: they are the ultimate referees and judges, sometimes in spite of the jury. A town exists because of its residents and for the purpose of promoting their best interests and aspirations, thus preserving its own identity and character. Residents live there and vote there. Short term tenants and out-of-town investors don't. Who is the chief here? Who is wagging the tail? Who should services cater to? It's a wake-up call to many officials who forget their mission and keep their heads underground in fear of making the right decisions for the harmonious development of the towns they represent, for a time. What kind of neighborhood would you rather live in? Swartz, Kevin From: Athena Milis <athenamilis@gmail.com> Sent: Thursday, October 05, 2017 11:54 AM To: Swartz, Kevin Subject: Re: Policy for Casita rentals Hello Kevin, I was told that if I asked. you would forward this to the planning commission and the city council members and all members of your committee for me. So I am asking, can you please forward this e-mail to all of those parties. I was at the Planning Commission Meeting (front row with three small kids), and I feel that the language in the policy regarding short term rentals of casita's and single bedrooms should more compassionately address those types of STR owners. For example, a typical bedroom or casita rented out to two individuals may go for $50 or less per night given the season. Although small, this extra income supplements rising healthy care costs and taxes, college savings, house renovations, and kids extracurricular costs. The money stays in the Desert and with true home sharing visitors truly connect and come back to our community. When the resident lives in the house or on the property that he/she is renting, the issue of noise and community disruption is null. For these reasons, I would ask that the planning commission suggest to the STR Committee and Board that an entirely separate permit for these types of rentals be offered. One with significantly reduced registration fees and fines and less restrictive regulations, specifically the requirement that the owner provide mailing labels of all residents within 300ft and that neighbors are notified of the operation of a bedroom or casita being rented out. If 1 wanted to rent a bedroom or casita out for a longer period, I would not have to notify my neighbors. This just begs for more problems to be created when none exist. My reasoning is simple, with the polarized nature of STR rental politics in the Desert (some in favor of STRs were literally scared to share their addresses publicly at the planning commission meeting for this reason), neighbors may use this knowledge to harass a home owner that is causing no problems just because they have a permit to operate. Because the planning commission seemed so thoughtful in their question -asking, I'd like to add one more question to consider that should be worked out in the policy. I have small children. They play and swim in the back yard as children should. We have team parties (t-ball, basketball, soccer) and backyard BBQ's, we have never ever had a neighbor complain. We aren't out past lOpm. What if my neighbors now notified that 1 have an STR permit decide to call when I am enjoying my normal life activities in the house I own? What is the policy to protect me from paying an exorbitant fine that would devastate my family for living our normal lives? I believe that the current policy, without compassion for families and owners, will deter people from registering out of fear of neighborly retribution and unreasonable costs and fines. The group of people I am talking about are the heart and soul of this Desert and they are not part of the problem. Please protect them by being thoughtful in your policy -making. I am happy to meet with anyone who would like to speak to me about crafting a more compassionate casita/room rental policy for Desert residents. Most sincerely, Athena Martinez i Swartz, Kevin From: Stanley, Jane Sent: Friday, October 06, 2017 12:18 PM To: Swartz, Kevin Subject: FW: Please Support Palm Desert Vacation Rentals Blind copied to the City Council From: Michelle O'Brien Finailto:mobhob@vahoo.com1 Sent: Thursday, October 05, 2017 6:12 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Michelle O'Brien 43100 Balsam Ln Palm Desert, CA 92260 i RECEIVED CITY CLERK'S OFFICE PALM DESERT CA 21111 OCT -5 PM II: 26 Palm Desert City Council 73510 Fred Waring Drive Palm Desert, California 92260 RE: Short Term Rental (STR) Ordinance Proposal Dear Council Members: October 5, 2017 73275 Desert Rose Drive Palm Desert. CA 9?260 After attending the study session and the Planning Commission hearing on short term rentals we urge that you permanently stop any new STR's licenses in the RI and R2 zones. Over 5% of the RI zones are STR's, more than any other zones by percentages. R1 and R2 are zoned residential not commerical. Commercial enterprises like STR's should have never have been allowed in the first place. By allowing more STR's you invite commercial business into residential areas and we wonder what will be next ( daycare centers?, Elder care?, tax preparation business?, accounting and payroll centers? Etc.) . These types of business all have a place in the city, not in a local residential neighborhoods. Let the hotel and hospitality industry handle the short term rentals. They have someone on site 24/ 7 to care for and handle any problems that may arise. Enforcement and the density issues are key and we hope that you put in place measures that effectively enforce zoning and licensing. By eliminating STR's from the neighborhoods you get rid of a lot of problems now and in the futu re! Thank you for your attention. Sincerely, fek Ro• rt Hlavnicka Earl R. Andrews, PhD Dear City Council and Associates, Like so many that attended the Planning Commission meeting October 3rd, it did not appear that the opponents of Short -Term Rentals were heard. Not an easy task, this ordinance ... one I believe most were working very hard to address. Having read the proposed ordinance, and attended the last two meetings at the Council Chambers, it appears to me that the city is focusing on the symptoms STRs has created, not the problem itself. Many cities are in the same situation, trying to fix a problem created by allowing STRs in their communities. Some have addressed it with success, others are struggling even more than we are, because they waited so long to act. Thank you for having the fore -sight to address this issue before Palm Desert has even more difficulty fixing this problem. It is my hope you will lead us to a long term solution. My statement to the Planning Commission ... without interruption: It was love at first sight, the moment we found our home on Haystack. It needed work, but we saw the potential, and looked forward to creating the home of our dreams ... and we have. My husband and I moved here over 5 years ago, from Orange County. We welcomed less traffic, a slower way of life, being able to see stars! and mostly the peace and quiet the desert provides. Our home is our biggest investment, one we cherish. We are deeply disturbed that it is being threatened by the commercial properties we call Short -Term Rentals. Many Palm Desert residents are not yet here, and do not know how their neighborhoods are changing ... but they will. Right now, they have local trades people working on re- models, up -dates, repairs and landscaping in their absence. Maintaining a property, a home, is important to Palm Desert. Pride of ownership is what keeps neighborhoods attractive to new homeowners; from families to retirees. Pride of ownership creates increased property values, businesses, services, and a thriving real estate market. It is the model of a healthy economy, and healthy city ... Pride of ownership is not the model of Short -Term Rentals; especially not of its short-term guests. Presently, it appears the value of our homes and neighborhoods, is not as important as a commercial acquisition. We are not talking about single owners renting a room or casita to supplement their income. We are talking about multiple commercial businesses in residential neighborhoods, making lots of money at the expense of Palm Desert citizens. There are 12 companies that manage 45% of all licensed Short -Term Rentals. One realtor from Orange County, claims to own 21 such properties. 100 of these licensed Short -Term Rentals have listed "out of state" as owner. The city does not know who is behind most of the LLCs that own Short -Term Rentals here. These companies are profiting big time by the neighborhoods WE have created. What the proliferation of Short -Term Rentals creates, is lower property values, and a poor quality of life. No one here begrudges commerce, or investment property. My neighbors, my city, we all depend on it. A thriving economy creates the community we all want to live in. However, as important as commerce is, it has its place - its location; it should NOT be next door to our residences. Isn't this why the city of Palm Desert in its wisdom, created residential zoning in the first place? This unwelcome change is short sighted and detrimental. It is taking from the Hotel industry that helped create and support our city with jobs, tourism, commerce and tax revenue; Short -Term Rentals are not held up to the same standards, regulations or liabilities. You have an opportunity to correct this; to fix the problem that occurred when short term rentals were allowed to change the residential zoning, and master plan of our city. We implore you to make the right decision for the betterment of ALL. Please return to 30 day rentals. Short Term is short sighted. Swartz, Kevin From: Stendell, Ryan Sent: Monday, October 09, 2017 7:44 AM To: Swartz, Kevin Subject: FW: You need to address the matter of disclosure. Did you get this one? Ryan Stendell Director of Community Development Ph: 760.346.0611 Direct: 760.776.6386 rstendell@citvofpalmdesert.org Original Message From: Paul Murphy fmailto:deswel3539@email.comj Sent: Friday, October 06, 2017 1:28 PM To: Stendell, Ryan Subject: You need to address the matter of disclosure. There are some who wish to sell and leave the city if the STR's situation does not change. If you live close to an STR's that has been cited in the past, like me, as you know you have to disclose to a potential buyer that there is an STR that has been cited close to your home, if you don't you could be sued in the future by the buyer. According to Irwin Golds, who owns Capitiis Realty and ex partner in Best, Best and Kreiger, that has the potential to devalue a home by 15% to 25%. Here is a possible solution assuming that there is no ban on STR's (which would be too bad). Anyone who lives within 300 feet of an STR that has been cited by the city for code violations has the right to convert there home within 180 days to an STR. At least that would put us on a level playing field, otherwise the financial hit we would take would be very very significant. 1 Swartz, Kevin From: Ronald Marra <rsmarra760@gmail.com> Sent: Monday, October 09, 2017 3:39 PM To: Swartz, Kevin Subject: Short Term Rentals and HOA's Hello Mr. Swartz, The City web page invites input about Short -Term Rentals (STRs) be sent to you. As I am not able to attend the October 26, 2017, City Council Meeting to provide my comments, I am sending them to you to share with the City Council. Thank you. We STR victims all have similar rants and sob stories, and I think all the variations have been heard. I do not want an ordinance passed in any form, but I am a practical person, and if there is going to be a STR ordinance, then I want to contribute what I can for a better quality of life in my housing and City. I did what research I could online and, wow, what a mess these STRs are causing all over. Municipalities, wanting the revenues, are struggling with how to deal with them. It is as I said at the last meeting a totally new form of housing that is not dealt with in present zoning codes and ordinances. So until more cases make it through the courts to provide precedents for a guideline, it is the Wild West. I, with no expertise, certainly cannot sort it out. I do have concern for all the neighborhoods and the City as a whole, but I will address my housing situation as it appears to be under -represented in the meetings I have attended and the focus of the planning commission. I am talking about condominium complexes. You are misguided to just cast off STRs to the HOA to manage. Yes, I do think an HOA community should decide if they want STRs or do not want STRs. But I also feel if they do allow STRs, then those independent "communities" should have the same city regulation as other "communities" within the City. If left unregulated, it is inevitable that STR people and investors buy up the units, get on the Board, displace the full-time residents and quite literally turn the complex into a hotel. We have condo - hotels, we don't need another class of housing called condo-STRs under the mask of a residential condominium. This is hurting the hotel businesses that, in my opinion, can control it better and contribute more. So what I ask you to consider is this. You are discussing limiting, buffering, spacing STRs in the various neighborhoods in order to keep the character of that neighborhood and limiting the nuisance an STR creates to other residences. Looking at the condominium complex as its own neighborhood, you should apply the same principle. I think all that would be needed would be to limit the number of STR permits allowed in a complex. Allot a certain percentage of the condominiums to STRs. How that is distributed within the complex can be left to the HOA to 1 manage. This should help keep the residential character of the complex and keep the residential neighborhood from having an out -of -control hotel down the street with all that brings in. I believe legally the City can do that. Thank you. Sincerely yours, Ronald S. Marra 2 Oct 09 1711:25a JAY Milo 1-760-776-5846 p 1 RECEIVED C1PALM DESERTr OFFICE 2017 OCT -9 AM I I : 42 October 9,2017 Fax No. 1-760340-0574 City Clerk's Office Palm Desert, California 92260 Code Enforcement: J. JAMES MILO P.O. BOX 443 PALM DESERT, CA. 92260 1-760-776-5846 - HOME/FAX 1-760-641-7421 - CELL ►a vmesiavfa7aol. co m Been following the news regarding short term vacation rentals, and have had the opportunity, to alert you a number of times of someone not playing by the rules. The last time, someone from your deportment, checked on my neighbor's property, 73-590 Grapevine Street they were told by the person staying there, that they were friends of the owners. 1 was not surprised that that particular phrase had been used by some of her renters. She has hod property ail over the area for quite some time, and all these people are told if someone asked, they are friends or family. So oil 1 can assume, is there is a large loop hole, for friends or family, even though, if fallowed thru, there is money exchanged. Not sure if there is anyway around this problem, but, my neighbor Is a shrewed business woman, being in Real Estate for so many years. Everyone is her friend, even when they pay her for using her property for a short term rental. She had people here this weekend, 8 cars parked, 2 in front of my home, and 2 directly, across the street from my home. With balloons, celebrating a birthday party. My neighbor was not in attendance. If there is indeed a loop -hole, for saying, We are friends or family I think this should be addressed, before more people start using it, when an inspector comes by. Thank -You lay Milo /r. From: Michelle O'Brien [mailto:mobhob@vahoo.com1 Sent: Thursday, October 05, 2017 6:12 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Michelle O'Brien 43100 Balsam Ln Palm Desert, CA 92260 October 6, 2017 Palm Desert City Council Palm Desert City Hall 73510 Fred Waring Drive Palm Desert, CA 92260 Re: Short Term Rentals Dear Mayor Harnik and Palm Desert City Council Members, 1 am writing to you to express my strong obiection to having short term rentals in the Palm Desert R-1 zone. 1 attended both the recent Study Session and Planning Commission meetings regarding this issue and plan to be at the City Council meeting later this month. I applaud the City for realizing they have a problem with their low fines and lack of enforcement, but 1 do not agree that even with higher fines and tighter enforcement, the issue will cease to be a problem in our area. R-1 zone residents should not have to constantly lose sleep and/or be calling hotlines to report problems with rentals that shouldn't have been allowed in this zone in the first place. The Planning Commission presentation showed short term rentals in the R-1 zone were l 7% of the total short term rentals currently documented. The many residents who spoke at the Planning Commission meeting against short term rentals were very respectable and law-abiding community members. The Council needs to take their concerns seriously. My husband and 1 have proudly lived in Palm Desert for almost 30 years and have been very happy with the way our City has been managed. However, we are now experiencing great anxiety and worry about the invasion of short term rentals in our R-1 zone. What used to be a quiet residential area is now becoming inundated with cars, noise and strangers. The large 3500 sq. ft. home next door to us just closed escrow and is currently being gutted on the inside, possibly adding additional bedrooms for rent. I have heard the new owners talking about "making it a party and poker house" and "putting it on Air BNB for thousands". Due to the horror stories we are hearing from other city residents, this is causing us great concern and worry about what our future will hold. We have many decent, hard-working long-time residents on our streets and all of us are greatly concerned for our quality of life. We have joined the cause for supporting a ban of these rentals and have happily placed the Neighborhoods are for Neighbors signs in our yards. Many of our neighbors, including us, are early risers and are out on their AM walks about 5 AM prior to leaving for work. The thought of parties and music until 10 PM is horrifying when you get up at 4 AM to begin your day. We are extremely worried about strangers coming and going, cars parked on the street 15 feet from our bedroom windows, and parties, music, alcohol and drug use occurring just over the bare wall separating us from the property next door. Who knows who these renters are or what their backgrounds and histories are about. We didn't realize we would potentially be living next door to a hotel when we bought our house in the R-1 zone. We don't have children, but if we did, we would be scared about transient strangers residing next door. We have lived in our current house for 20 years and have spent a good deal of time and money upgrading it over the years. Sadly, we are now seriously considering a future move out of Palm Desert if short term rentals continue in our R-1 zone. We implore the City Council to do the right thing for R-1 zone residents and ban short term rentals completely. We don't have a problem with an owner renting out a room or casita if the owner is living on the property during the rental. Please return our neighborhood to the safe, secure and peaceful place it used to be and hopefully will continue to be in to the future. Respectfully submitted, 1 \M ,k. Karen Casier 73175 Deer Grass Drive Palm Desert, CA 92260 L. E I =s Wd 11130 LIU Y J 1d3S30 N1Vd 301.fl0 S.)1a310 A113 03A13038 Evans, Donna From: James Mwangi <james.mbugua@gmail.com> Sent: Friday, October 06, 2017 8:51 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, James Mwangi 41786 Woodhaven Dr W Palm Desert, CA 92211 1 Evans, Donna From: Linda Renkus <lindarenkus@gmail.com> Sent: Friday, October 06, 2017 8:55 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Linda Renkus 121 Villa Ct Palm Desert, CA 92211 1 Swartz, Kevin From: Aylaian, Lauri Sent: Wednesday, October 04, 2017 3:52 PM To: Swartz, Kevin; Stendell, Ryan Cc: Klassen, Rachelle; Iabar1RNP@aol.com Subject: FW: Short term rentals As you can tell from the date stamp on this email message, it was sent just after the conclusion of the Planning Commission meeting. Therefore, I believe that it is appropriate to include it with comments that will be offered to the City Council at their meeting on 26 October 2017. By copy of this email, I'm advising Ms. Labar-Abbott and Mr. Abbott that we will do so. In that manner, the City Council will be able to consider the experiences of the Labar-Abbotts as they deliberate the Short Term Rental matter. Lauri A. Lauri Aylaian City Manager P h : 760.346.0611 Direct: 760.776.6481 lavlaian@citvofpalmdesert.org Original Message From: Danica Labar jmailto:Labar1RNP@aol.coml Sent: Tuesday, October 03, 2017 10:39 PM To: Aylaian, Lauri <lavlaian@citvofpalmdesert.org> Subject: Short term rentals Dear Laurie, My husband and I recently moved into a lovely home and neighborhood on Sun Corral Trail. We purchased in April 2016 and have been very happy as a part of this quiet neighborhood. We both work in Orange County and we use this home as our quiet retreat for the weekends and holidays. Last spring, 2017 our quiet little neighborhood was interrupted with so much noise from the neighbor(s) residing behind us. At first we thought he/she was just "very social" had many family members, and was just having parties. Then we realized every weekend we could hear different ages of kids screaming, loud conversations, and constant noise coming from the pool area. Every weekend turned into a very loud back yard party without any consistency of anyone who looked familiar. Since we both have had children and have very social lives we both realize at times as "good neighbors" you overlook some noise from other neighbors. One of the main factors in a nice neighborhood is that neighbors are considerate. However, these people are not our neighbors nor do they have concerns about their behavior. My husband was going to call the police on several occasions, however we thought our neighbors were just having fun so we came inside shut all the doors and windows. As the weekends passed it just became worse and harder to deal with the noise then realizing they were not our neighbors at all. 1 I can assure you and all of the board members that when if this occurs again we will not hesitate to contact the authorities. Short term renters will not affect our quality of life and we will be reporting any loud party noise to the police immediately. Thank you all for your service to our community. Danica Labar- Abbott Vince Abbott 47911 Sun Corral Trail Palm Desert, CA 92260 Sent from my iPhone 2 Swartz, Kevin From: Stanley, Jane Sent: Thursday, October 05, 2017 10:36 AM To: Swartz, Kevin Subject: FW: Please Support Palm Desert Vacation Rentals Blind copied to the City Council. From: Maureen Downey Finailto:surfsales2aol.com1 Sent: Wednesday, October 04, 2017 12:04 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Maureen Downey 123 Vitoria Ln Palm Desert, CA 92211 i PALM DESERT QUALITY OF LIFE My wife and I moved to Palm Desert in 1980 site unseen to pursue my Insurance career. We had a couple of months to look over the Coachella Valley to make our choice on where we wanted to live. Palm desert was a town of 15,000 with the right feeling for us to start our family. The city was young but we both felt this is where we wanted to be. The Council was progressive with it's approach to growth, but also very conservative to make sure it grew in a structured manner. We have moved three times in 27 years but have never left PD. I have a long history with PD when it comes to serving our community with the sole purpose of preserving and increasing the quality of life for the residents as swell as the tourists that help to fund this great city. In 2009 I was on the planning commission, as a result of the downturn of our economy we were seeing an increase in the number of conditional use permits being requested. The requests were to lease homes out for short term rental income. At this time the city council instructed the planning department to research the STR ordinance to see if there was a better way to issue these permits. The ordinance in place defined the STR as anything thing less than 30 days was prohibited without a conditional permit being issued.The new ordinance that was passed by city council in Oct of 2012 shortened the definition by saying str's were anything Tess than 28 days but no fewer than 2 nights 3 days. This has created an increase from 2009,(50), str's to what we have today licensed, (1288). Yes it has also increased the amount of revenue to the city to approximately $1,600,000. The question to you is it worth subjecting the many that live by these STR party houses that have to give their quality of life in a residential neighborhood? Many of the homeowners affected purchased their homes in these neighborhoods before the influx of the commercial operations that have started in R-1, R-2 zones known as short term rentals. I do want you all to know that I don't have a horse in this race, Judy and I live in a gated community that does not allow rentals for anything less than 30days. I am asking this as an advocate of quality of life for all that bought in residential neighborhoods. Piece and quiet is a term that defines residential neighborhoods, we need to make sure that we guarantee this to all. I would bet that none of you would want a party house for weekend use only next to you! Please create an ordinance that gives the neighborhoods back to those that don't seek short term profits at the expense of our permanent residents. Thanks in advance for your careful consideration in this matter. 30 day minimum without the opportunity of a CUP allowing STR activity. Van G Tanner Former PD Planning Commission/Mayor/City Council 2005-2016 Swartz, Kevin From: Aylaian, Lauri Sent: Monday, October 02, 2017 7:43 PM To: John Suggs Cc: Swartz, Kevin; Stendell, Ryan; O'Reilly, Monica; Klassen, Rachelle Subject: RE: str's Dear Mr. Suggs, Thank you for your comments about how short term rentals are impacting your neighborhood. By copy of this email message, I'm forwarding your comments to the staff members working on the issue so that they can include them in the agenda packages for the members of the Planning Commission and the City Council. Sincerely, Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 760.346.0611 (office) From: John Suggs [jbsuggs@aol.com] Sent: Monday, October 02, 2017 4:46 PM To: Aylaian, Lauri Subject: str's i have been a resident of palm desert for 50+ years. i have lived in silver spur ranch for 40+ years. the str's are ruining our area. your enforcement is not working. i have never really paid much attention to city politics. i will starting with how this issue is handled. thanks. john suggs i City Palm Desert State California ZIP Code 92260 I am a: (o) Palm Desert Resident Comments or Concerns: Dear Ms. Aylaian, My husband and I are very concerned about short-term rentals in the city of Palm Desert. We have sent our concerns to Kevin Swartz and to all the City Council Members. Kevin did reply to our first email letter but mentioned that the email had been automatically funneled into his "Junk" mail. As none of the Council Members have acknowledged receiving our email, it makes me think that possibly our email to Council Members also was consigned to "Junk mail." We would like to request that the letter we are including in this email be forwarded to all the City Council members and Kevin. I assume that any communication from you would be received as legitimate email. Dear Kevin Swartz and Members of the City Council, My husband and I appreciated the in-depth questions that were asked during the study session regarding short-term rentals on September 27. It was evident that the committee had put in a great deal of time and discussion to develop this proposal. As residents of Palm Desert for 31 years in an R-1 area, we are still very concerned with the ramifications of short-term rentals on our neighborhood. We feel strongly about certain aspects of the proposal: • R-1 neighborhoods should have the lowest density of STRs. We purchased our home in a quiet area with friendly neighbors because we valued a peaceful sense of community. A distance of 500 feet between STRs is too dense to preserve a neighborhood's quiet, friendly, and peaceful nature. • The minimum number of nights for STRs is too low. We believe that the minimum length of a STR should be no less than seven days and six nights. This would encourage visitors who come to enjoy the area and patronize local businesses while discouraging "party rentals." It is important to recognize that while there may be city codes for noise both during the day and at night after 10 pm, if the noise levels are at the top level either during the day or at night, we homeowners are effectively being denied the use of our outdoor environment in a pleasurable way. In some cases, it may also be impossible to ignore the sound inside the home. If short-term rentals are available for just 3 days and two nights, renters have little incentive to be considerate of neighbors who live full-time next door or close by the short-term rental. We appreciate that the Council and Committee recognize that Code Enforcement is hampered by lack of staffing and inadequate notification of code enforcement officers in a timely manner. However, we continue to be concerned that even if this deficit is recognized, adequate funding will be put in place to oversee STRs so that full-time residents' needs are also served. Will this be done? We will attend the next meeting and hope the Council and the Committee will address our concerns at that time. Sincerely, Patricia and Richard Reed 72810 Tamarisk St. Palm Desert CA 92260 Pattyreedplmdsrt@aol.com Thank you, City of Palm Desert 2 Swartz, Kevin From: Klassen, Rachelle Sent: Monday, October 02, 2017 8:13 AM To: Aylaian, Lauri; Stendell, Ryan; Swartz, Kevin Cc: O'Reilly, Monica; Stanley, Jane; Evans, Donna Subject: FW: Short Term Rentals For your information. Note: City Council is blind -copied on this e-mail. Rachelle Klassen City Clerk Ph: 760.346.0611 Direct: 760.776.6304 rklassen@citvofoalmdesert.org Original Message From: Nancy Mcculloch [mailto:nmccul9821@aol.coml Sent: Sunday, October 01, 2017 8:41 PM To: weber Subject: Short Term Rentals Please be advised that I strongly opposed to Short Term Rentals. I have lived in my home in Palm Desert since 1991 and chose the neighborhood where I reside because it was an established family orientated area. Unfortunately, it is no longer a peaceful place. There are numerous STR's operating within my R-1 neighborhood and I feel that the council members have an obligation to protect and serve the full time, tax paying, consumers and customers of local businesses. Code Enforcement is a joke and I doubt that the city can control the problems we are facing. Please, either make a zone for STR's in a commercial area...after all they are businesses..or make a 30 day limit. Remember, we are your constituents and have elected you...not the out of town owners .... and we expect your loyalty. Sincerely, Nancy R. McCulloch 73-101 Skyward Way Palm Desert, Ca 92260 Nancy 1 From: pthrine Kay To: CitvhallMail Subject: Support laws that allow us to welcome guests to Palm Desert Date: Wednesday, September 27, 2017 12:26:07 PM Dear City of Palm Desert Mayor and City Council, I am a Palm Desert resident and I am writing to you to ask that you enact reasonable regulations that makes it simple for vacation rental hosts to become compliant. Proposed changes to the current regulations would make the permitting process for vacation rentals rentals more difficult and unfairly restrictive. Palm Desert already has a thorough process that has allowed hosts to be within compliance and pay their fair share of taxes. The vast majority of hosts in Palm Desert are eager to follow the rules and do right by their neighbors. Additional regulations would add unnecessary layers, complicating the process without addressing the issues at hand. The best way to allow for innovation and for the community to reap the economic benefits of vacation rentals is the enforcement of the city's current regulations and dealing with complaints on an individual basis. Please continue to support laws that allow hosts to welcome guests to the Palm Desert area in a responsible and easy manner. Thank you for your time. Regards, Kathrine Kay Palm Desert, CA 92260 From: Amv Douolas5 To: CitvhallMail Subject: Please Support Palm Desert Vacation Rentals Date: Thursday, September 28, 2017 5:46:54 AM Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Amy Douglass 42655 Wisconsin Ave Palm Desert, CA 92211 From: Marco Suarez To: CitvhallMaiit Subject: Support laws that allow us to welcome guests to Palm Desert Date: Thursday, September 28, 2017 5:18:58 PM Dear City of Palm Desert Mayor and City Council, I am a Palm Desert resident and I am writing to you to ask that you enact reasonable regulations that makes it simple for vacation rental hosts to become compliant. Proposed changes to the current regulations would make the permitting process for vacation rentals rentals more difficult and unfairly restrictive. Palm Desert already has a thorough process that has allowed hosts to be within compliance and pay their fair share of taxes. The vast majority of hosts in Palm Desert are eager to follow the rules and do right by their neighbors. Additional regulations would add unnecessary layers, complicating the process without addressing the issues at hand. The best way to allow for innovation and for the community to reap the economic benefits of vacation rentals is the enforcement of the city's current regulations and dealing with complaints on an individual basis. Please continue to support laws that allow hosts to welcome guests to the Palm Desert area in a responsible and easy manner. Thank you for your time. Regards, Marco Suarez 74657 Lavender Way Palm Desert, CA 92260 From: Jessica Neumann To: CitvhallMa j Subject: Please Support Palm Desert Vacation Rentals Date: Wednesday, September 27, 2017 12:35:21 PM Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how dose one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Jessica Neumann 77235 Michigan Dr Palm Desert, CA 92211 From: Gail Doualas To: CitvhallMail Subject: Please Support Palm Desert Vacation Rentals Date: Thursday, September 28, 2017 9:21:46 AM Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Gail Douglass 74425 Peppergrass St Palm Desert, CA 92260 From: I on Smith To: SitvhallMail Subject: Please Support Palm Desert Vacation Rentals Date: Thursday, September 28, 2017 5:30:18 PM Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Lori Smith 273 San Remo St Palm Desert, CA 92260 From: Daniel0"Grady To: GtvhallMai( Subject: Support laws that allow us to welcome guests to Palm Desert Date: Wednesday, September 27, 2017 8:28:10 PM Dear City of Palm Desert Mayor and City Council, I am a Palm Desert resident and I am writing to you to ask that you enact reasonable regulations that makes it simple for vacation rental hosts to become compliant. Proposed changes to the current regulations would make the permitting process for vacation rentals rentals more difficult and unfairly restrictive. Palm Desert already has a thorough process that has allowed hosts to be within compliance and pay their fair share of taxes. The vast majority of hosts in Palm Desert are eager to follow the rules and do right by their neighbors. Additional regulations would add unnecessary layers, complicating the process without addressing the issues at hand. The best way to allow for innovation and for the community to reap the economic benefits of vacation rentals is the enforcement of the city's current regulations and dealing with complaints on an individual basis. Please continue to support laws that allow hosts to welcome guests to the Palm Desert area in a responsible and easy manner. Thank you for your time. Regards, Daniel O'Grady Palm Desert, CA 92260 From: Jay MaR To: SitvhallMail. Subject: Support laws that allow us to welcome guests to Palm Desert Date: Wednesday, September 27, 2017 3:55:56 PM Dear City of Palm Desert Mayor and City Council, I am a Palm Desert resident and I am writing to you to ask that you enact reasonable regulations that makes it simple for vacation rental hosts to become compliant. Proposed changes to the current regulations would make the permitting process for vacation rentals rentals more difficult and unfairly restrictive. Palm Desert already has a thorough process that has allowed hosts to be within compliance and pay their fair share of taxes. The vast majority of hosts in Palm Desert are eager to follow the rules and do right by their neighbors. Additional regulations would add unnecessary layers, complicating the process without addressing the issues at hand. The best way to allow for innovation and for the community to reap the economic benefits of vacation rentals is the enforcement of the city's current regulations and dealing with complaints on an individual basis. Please continue to support laws that allow hosts to welcome guests to the Palm Desert area in a responsible and easy manner. Thank you for your time. Regards, Jay Marx Palm Desert, CA 92211 From: Lajanne Fannietln To: CitvhallMai� Subject: Please Support Palm Desert Vacation Rentals Date: Thursday, September 28, 2017 5:00:17 PM Dear City Council Member, As a Palm Desert resident, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Julianne Eanniello 72771 Sierra Vista Rd Palm Desert, CA 92260 Swartz, Kevin From: Victoria Luick <vluick@icloud.com> Sent: Saturday, September 30, 2017 3:27 PM To: Swartz, Kevin; Aylaian, Lauri; Stendell, Ryan; Kelly, Kathleen; Harnik, Jan; sjohnathan@cityofpalmdesert.org; Nestande, Gina; weber Subject: Short Term Rental Ordinance Good afternoon City of Palm Desert officials, In researching other local city's short term vacation rental ordinances, I noticed the City of Rancho Mirage has some restrictions in place which are tighter than those in Palm Desert and which I feel should be included in our City's STR ordinance. First, the City of Rancho Mirage in Ordinance #1084 dated July 31, 2014 states the minimum age for a responsible party to rent is 30. The City of Palm Desert's responsible renter age is 21. Please consider raising the minimum age of responsible renter to 30. Second, Section 3.25.070 Operational Requirements and Standard Conditions (F.) states "No radio receiver, musical instrument, phonograph, compact disc player, loudspeaker, karaoke machine, sound amplifier, or any machine, device or equipment that produces or reproduces any sound shall be used outside or be audible from the outside of any vacation rental unit at any time, unless otherwise permitted by a Special Events Permit issued by the City pursuant to Chap.5.12. Special Events Permit. The City of Palm Desert stipulates IOPM to LOAM. Please consider removing any time frame. Neighbors in our peaceful Palm Desert neighborhoods do not want to listen to the sounds of partygoers abusing our right to a quiet existence in our own backyards and homes. Outside music carries over fences and walls and can be heard within the home next door and behind the short term rental. If the renter wants to party, let them apply for a Special Events Permit so the City can control the issue. Lastly, please compare the renter's application to their vacation rental ads online. You will see several renters abusing the 2 person per bedroom. Ad reads "4 bedroom, 3 bath, Sleeps 10" or 3 bedroom 2 bath, Sleeps 8. 1 have searched VRBO, HomeAway and Air B&B and found several discrepancies. Thank you for your time. We look forward to the upcoming Planning and Council sessions. Victoria & Jim Luick 22-year residents on Pinyon St 1 Swartz, Kevin From: Aylaian, Lauri Sent: Saturday, September 30, 2017 4:12 PM To: Kathleen Fish Cc: O'Reilly, Monica; Swartz, Kevin; Stendell, Ryan; Klassen, Rachelle Subject: RE: STR's Thank you for providing your thoughts on Short Term Rentals, Kathleen. I understand your concerns about the City's oversight of the existing vacation rental properties, and I want you to know that staff agrees that we need to do a better job, and we will be asking the City Council to authorize the addition of another Code Compliance Officer to our staff, this one to be dedicated full time to monitoring the compliance of short term rental properties. By copy of this email, I am forwarding your email message to the staff members working on this matter, and they will make certain that your message is provided to both the members of the Planning Commission, and to the City Councilmembers. Sincerely, Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 760.346.0611 X305 Original Message From: Kathleen Fish fmailto:kathleen.fish@icloud.comj Sent: Friday, September 29, 2017 4:10 PM To: Aylaian, Lauri <lavlaian@citvofoalmdesert.org> Subject: STR's Dear Lauri. I will not be able to attend the upcoming meeting so please accept my written comments. We purchased our home in Palm Desert specifically because it was quiet and had a "reserved vibe". We would be devastated to learn that our investment would certainly depreciate in value if you permitted short term rentals to continue. The is very limited compliance by both guests and rental owners and very poor oversight by the city to ensure that everyone sticks to the rules. I don't see any advantages to the city by allowing this. Please let us enjoy our wonderful little enclave in peace. Please. Thank you. 1 Swartz, Kevin From: Patty Reed <pattyreedplmdsrt@aol.com> Sent: Friday, September 29, 2017 3:01 PM To: Swartz, Kevin; Kelly, Kathleen; Jonathan, Sabby; Weber, Susan Marie; Harnik, Jan; Nestande, Gina Subject: [SPAM] - Short-term Rentals - Palm Desert Dear Kevin Swartz and Members of the City Council, My husband and I appreciated the in-depth questions that were asked during the study session regarding short-term rentals on September 27. It was evident that the committee had put in a great deal of time and discussion to develop this proposal. As residents of Palm Desert for 31 years in an R-1 area, we are still very concerned with the ramifications of short-term rentals on our neighborhood. We feel strongly about certain aspects of the proposal: • R-1 neighborhoods should have the lowest density of STRs. We purchased our home in a quiet area with friendly neighbors because we valued a peaceful sense of community. A distance of 500 feet between STRs is too dense to preserve a neighborhood's quiet, friendly, and peaceful nature. • The minimum number of nights for STRs is too low. We believe that the minimum length of a STR should be no less than seven days and six nights. This would encourage visitors who come to enjoy the area and patronize local businesses while discouraging "party rentals." It is important to recognize that while there may be city codes for noise both during the day and at night after 10 pm, if the noise levels are at the top level either during the day or at night, we homeowners are effectively being denied the use of our outdoor environment in a pleasurable way. In some cases, it may also be impossible to ignore the sound inside the home. If short-term rentals are available for just 3 days and two nights, renters have little incentive to be considerate of neighbors who live full-time next door or close by the short-term rental. We appreciate that the Council and Committee recognize that Code Enforcement is hampered by lack of staffing and inadequate notification of code enforcement officers in a timely manner. However, we continue to be concerned that even if this deficit is recognized, adequate funding will be put in place to oversee STRs so that full-time residents' needs are also served. Will this be done? We will attend the next meeting and hope the Council and the Committee will address our concerns at that time. Sincerely, Patricia and Richard Reed 72810 Tamarisk St. Palm Desert CA 92260 Pattyreednlmdsrt(u aol.com 1 Final Remarks to the Planning Commission Thank your for the opportunity to address this panel. My name is John Curran. I am retired and a resident of Palm Desert. I have an MS in Environmental Studies from GWU. I was an environmental code enforcement officer at one time, and a computer security officer for the federal government for over twenty years I am very familiar with mandated requirements, compliance auditing, and the challenges being faced by the commission. I have some observations based on city documents about the Short Term Rental matter. 1. The city Zoning Ordinance requires zoning districts to be in agreement with the General Plan. 2. The General Plan established R-1 and R-2 zones as strictly residential with limited exceptions permitted by a Conditional Use Permit. 3. The General Plan established the PR district for Residential/Hotel/Commercial as mixed -use "geared to the visiting public." 840, or 68% of the licensed units are in this zone. 212, or 17% of them are in R-1 zoning & this is the major source of the controversy over short term rentals. 4. The 2012 ordinance changed the minimum rental period to less than 28 nights with at least two nights stay and dropped the Conditional Use Permit as a requirement for a rental license. 5. The 2012 ordinance was a de facto rezoning of R-1 and R-2 zones to allow commercial activity in those districts. Residential zones have been redefined by the 2012 ordinance. This may not have been the intention of the change but it has been the effect. 6. The failure to follow the General Plan and the Zoning Ordinance are weaknesses in the governance of this city. 7. The GP says in Program 4A, "The City shall incorporate land use and development standards into the Zoning Ordinance that permit and encourage the appropriate integration of residential uses into mix -use commercial land use areas and zoning districts." It does not say that commercial uses will be integrated into residential zones. For all of these reasons, I encourage the commission to reject the proposed ordinance. Thank you. O'Reilly, Monica From: Paul Murphy <deswel3539@gmail.com> Sent: Tuesday, October 03, 2017 12:06 PM To: O'Reilly, Monica Subject: My address to this evenings planning commission meeting. My name is Paul Murphy, my wife and I have lived on Skyward Way for the last 19 years. and up until the last couple of years have always loved it and never had a major problem until along came STR's. We moved here from Oregon and normally still spend our summers on the Oregon Coast. I did spend 3 years as chairperson of the Clackamas County planning commission so I certainly understand and appreciate your time and efforts. I'd like to give you a little information about what has and is happening in the Northern Oregon Coastal communities of Cannon Beach, and Gearhart. Cannon Beach is considered to be the Carmel of the Oregon Coast. Today in excess of 60% of the single family homes in Cannon Beach are Short Term Rentals. My business partners niece has a lovely home in Cannon Beach. she told me that 6 of the 8 homes in her block are now Short Term Rentals. she's to the point that she doesn't care to go down to her home due to all the noise and commotion that goes on each weekend. School enrollment is down in the local elementary school, and the citizen participation in local committees and projects is now becoming almost non existent. The final straw in the Cannon Beach scenario is the City Manager resigned. he told his friend the City Manager of Gearhart, when he asked him why he was leaving he said "I'm tired of managing a Hotel". Gearhart has an ordinance regarding STR's. There are 78 licensed in the city, only 2 arc owned by residents of Gearhart. They will he faced out as the homes are sold, or the owners pass away. Of course the STR owners are razing cain about this and trying to have a recall election as well as overwhelming the city council with emails. It turns out that the City Manager is very technically gifted and was able to determine that almost all the emails came from the same person in Seattle using multiple email sending addresses, which is something I was told happened here in Palm Desert to two of our council members. The leader of the recall in Gearhart is a political consultant and campaign manager in Sacramento. For what it's worth the vast majority of STR's in Palm Desert are not owned by Palm Desert residents. A couple of months ago I assisted a young gentleman in carrying 20 hags of ice into the STR across from our home. I asked him why didn't they go to a hotel and he said they'd kick us out in the first hour we were there. In closing a few weeks ago there were 6 cars parked on the street. 2 in the driveway, 1 was in front of my neighbor and our mailbox. Our mailman knocked on the door to deliver the mail, not happy. I went across the street and rang the doorbell. Asked the fellow who answered the door if the car in front of our mailboxes belonged to someone in the house and would they be kind enough to move it. He said isn't this a public street and slammed the door. 1 emailed councilpersons Kelly and Nestande, they were shocked and referred my email to the city manager who contacted me and said she was sending up public works to paint our curb RED. That's great, but do we have to paint every curb in Palm Desert red, and who pays for that -the TAX PAYERS. 1 Good afternoon. My name is Tim Sullivan. My family and I have lived on Deergrass Dr., in South Palm Desert for 25 years. For most of those years it has been a lovely, serene neighborhood where neighbors respected neighbors and lived in a spirit of cooperation and collegiality. That's changing and we think - not to strong a word - that that is tragic. Last year, virtually every weekend from Thanksgiving until Easter - the time of year we all love, throw open our windows and doors, play with our kids or grandkids in the yard - we experienced, from our back neighbors: bachelor parties, bachelorette parties, raucous family reunions and, generally, high velocity, alcohol fueled celebrations. We experienced countless games of beer pong, 2AM sing- alongs, fireworks and top of the lungs obscenities. It is in that context I am requesting the planning commission reject the proposed STR ordinance and encourage the city to revert to its successful, historical norm of a thirty day minimum. * The recommended ordinance as it stands is heavy on costly and complicated compliance rules and regulations and short on prevention: as reflected in last week's city council study session it appears that strong sub -committee voices calling for a return to the 30 day requirement were either not heard, or ignored. The single most likely resolution to this ongoing and escalating problem appears - based on the study session - to have been dismissed; * The PD hotel community was not consulted as part of this process. Per the study session there was no local hotel representation on the sub -committee. And no resort managers were even spoken with before the proposed ordinance was reviewed with city council. Resorts specialize in short term stays, have a huge stake in the outcome of this conversation and - in Palm Desert alone - have close to 5,000 rooms available, per night, to accommodate visitors. Our resorts - by far, our city's largest employers, and among its largest taxpayers - have a history of working together, with the city, to making PD the destination it has become. And, continuing to work together, would help drive increased occupancy tax, so vital to the budget of our city. For them not to have been engaged in developing this ordinance is a huge miss; * Lastly, when Mayor Pro-tem Jonathan asked city staff what the cap would or should be for short term rental permits the answer was, basically, no cap. So the current trajectory continues as it is - from 50 to 1,200 permits over the past few years. And onward wherever a savvy, shrewd group of real estate investors take us? That's not leading, that's conceding. Reject this proposed ordinance. Accepting it as presented is an abdication to these investors and an abandonment of the neighbors and neighborhoods you serve and represent. The thirty day requirement worked for many years and will work again. The two day requirement has not worked. It is in that spirit I am confident you will make the wise decision to reset our course, not the expedient decision of accepting a watered down compromise that has little chance of restoring the integrity of the neighborhoods we all cherish and which make Palm Desert, Palm Desert. Thank you. Dear Planning Commissioners: As you know from our meetings on August 28-29, 2017, Vacation Palm Springs has been in the vacation home rental management business in Palm Desert and the Valley for more than 10 years. We strive to provide quality and outstanding service, and we work hard every day of the year to be a good neighbor and partner to the community we live and work in. We support the City of Palm Desert and its current efforts to strengthen rules for both vacation rental operators and guests. While we agree with the majority of the proposed draft Short Term Rental Ordinance, we strongly believe that it cannot be enacted with a 500-foot proximity restriction. As discussed at our meeting, a 500-foot restriction will lead to unintended, negative consequences for Palm Desert, with many, or all, of the following scenarios occurring if the proximity restriction is not eliminated: • loss of local jobs for VPS staff and vendors that rely on the vacation rental business; • negative economic impacts on retail, restaurant and other tourism -based businesses; • lower real estate property values, and less business investment; and • eventual decline of TOT contributions. We believe that the most effective way to address noise, trash and other complaints associated with short-term/vacation rentals is through additional enforcement — a bad operator will continue to be bad regardless of how close they are to another vacation rental. This is why VPS supports the proposal's stricter penalties for violations, as well as the City's decision to hire another code enforcement official. VPS has a professional staff that is on duty every day of the year — including holidays, weekends, and after hours — to work with the City, homeowners and guests to address all complaints and concerns 365 days a year, 24 hours a day. We have a proven track record of compliance with Palm Desert's local safety and quality of life rules and regulations. And because our over 45-staff members live in Palm Desert and the Valley, and have done so for years, we have a vested interest in ensuring that our neighbors have peace of mind when it comes to our business. We hope you will oppose any proposal that includes a proximity restriction, and instead work towards a fair and reasonable solution for the industry, guests, and community that would have not unfairly target your neighbors who work in the vacation home rental industry. Thank you again, and we look forward to continue to work with you and the City for years to come. Best regards, Ian Patterson Executive General Manager, Vacation Palm Springs Good afternoon My name is Steve Nash, I live on Willow St just east of Desert Lilly. My wife and I moved here in 2002, drawn to the area in part by the peaceful, quiet atmosphere of the neighborhood. In 2005 we had our second child and now have a happy, beautiful, growing pre -teen. Within one block of our home, we now have 5 short term rental units. I am extremely uneasy raising my 11 year old daughter in an area that has unknown groups of people coming and going in and out of our neighborhood on a weekly basis. This is not the neighborhood we signed up for when we bought our home here 15 years ago. My understanding of the R-1 and R-2 designations is that it that those areas are exclusively for residential use. NOT commercial use. The entire discussion of the Short Term Rental issue centers around that distinction. As far as I can tell, there has been no attempt to re -zone our neighborhood, or any other neighborhoods affected by the business aspirations of STR owners/operators. We live in an R-1 designated area. Not R-1 plus commercial; not R-1 plus hotels, boarding houses. Just R-1. Yet, the ordinance being discussed here spends a great deal of ink defining the requirements of Short Term Rental business permits, it defines the responsibilities of the owners, agents or representatives, rules of operation, fines for violations, record keeping requirements, collection of a Transient Occupancy Tax (the same type of tax paid by hotels, motels, and boarding houses). In short, the proposed ordinance is an attempt to regulate a commercial enterprise. Short Term Rentals are owned and operated by companies and individuals as income producing businesses; the houses they buy and own are assets of those businesses. These are commercial entities pursuing commercial activities, and they are doing so in R-1 and R-2 residential neighborhoods. There is no logical way to square the circle of permitting a commercial business in a residential neighborhood. It makes no difference if the enterprise is a short term rental unit, a muffler shop, a battery manufacturer, or a slaughterhouse. Commercial activities do not belong in R-1 or R-2 designated residential neighborhoods. Thank you. I would like to yield my remaining time to John Curran. My name is Denise Toland, and I live on Buckboard Trail. Our Mid -Century Modern duplexes were built in 63. Our units share a common driveway and carport. Our laundry rooms are accessed through adjacent, exterior doors out front. A 4-inch thick wall separates us. When I purchased my home, I expected a neighbor. Instead a Palms Springs Vacation Rentals realtor handed me her business card. "It can be very difficult living door to a vacation rental," she said. "Here's a 24-hour number ... if you need help." She should have added, "Congratulations. You are now the onsite manager." I can go on about my sleepless nights, the late -night voices outside, the constant policing I did to ensure the number of guests did not go over the limit. (They often did.) I picked up food wrappers, gave directions, answered questions —without ever leaving my driveway. Every few days vehicles changed. I never knew whether the new arrivals would smoke (it came through the walls), blast rock day or night, shout across the pool. When voices woke me, I became angry and could not get back to sleep. One afternoon my door opened. An older couple stood in my hallway having mistaken my home for the rental. I am a woman living alone. Coming out my door at times felt more like emerging from Motel 6. One morning a shirtless, shoeless man, a stranger, stood feet from my laundry room. If only, like Motel 6, my property had security guards and surveillance cameras. Once the STR owner assured me management did background checks on renters. Did she mean criminal background checks? Sex offender background checks? Or just credit card checks? My health plummeted. After so many sleepless nights, I became very ill with bronchitis and was slow to recover. The full volume of my voice has never returned. I am an English Professor. A lecturer. At home, when I'm not grading papers, I am teaching online classes. I count on my solitude during weekends to prepare lessons for the upcoming week. In fact, I specifically chose Silvers Spurs because it is a quiet neighborhood. I remember one morning, after a week of little sleep, standing in front of my 7 AM class at COD. I was so tired I could barely think. I felt as if I would faint. My first thought: "And this is how the City of Palm Desert treats those who teach their children?" Last year the STR next door sold. My new neighbor is caring. She knows I work at home and is careful not play music outside. She worries that her dog barks and her trash cans are in the street too long. Is duplex living ever perfect? No. Her dog does bark. But he is my neighbor too, and I accept his barking. Once, in her absence, she allowed her younger brother to bring over friends. They blasted hip hop and partied. But the next morning she apologized. I was fine and told her so. It happened once in months. "No," she said. "He was disrespectful, and I apologize." I don't doubt other issues will arise, but I am confident we will work through them. After all, we're neighbors. O'Reilly, Monica From: Office <office@groundlevelinc.com> Sent: Tuesday, October 03, 2017 4:21 PM To: Swartz, Kevin; Aylaian, Lauri Cc: Stendell, Ryan; O'Reilly, Monica Subject: RE: Melissa Nale - Short Term Rental Ordinance Comments Planning Commission, I am unable to attend the meeting this evening so I'm asking my comments be presented for your review tonight. My initial comments should have been included previously in your packets. I urge you to reconsider this version of the ordinance taking into account my previously noted comments and delete Section 5.10.110. This section can be replaced by providing a copy of the Good Neighbor Brochure with a bulleted list of rules along with a 24/7 contact number instead. Also, please consider revising 5.10.060 F Within 14 days of a change...This is not realistic if an owner uses a property manager/operator and the owner has to fire them. Renters are consistent and typically booked a year out. So if I have to hire a new service, I notify the City and wait how long for a new permit to be issued and cancel rentals that have been on the books for months/refund money until a new permit is issued. This is not realistic- Palm Desert would have a lot of unhappy visitors that would likely not return. You should be able to provide the City new information and not wait for a new permit. Lastly, I'm requesting that you reconsider the option to transfer a short term rental permit to a new owner, if the current owner/operator has had no complaints/fines assessed say within a two year period or longer, with the understanding that the new owner has to be vetted through the normal City process. My concern is there are already other vacation rental homes in my neighborhood, so as soon as I decide to sell my home, I cannot sell my business with it even though I have been following all rules with no complaints, while neighbors may get to continue that have had complaints. Don't punish the people who successfully operate these homes in neighborhoods; I'm asking that you please consider this as an option. Thank you and looking forward to reading the meeting minutes 0 Melissa Nale 44695 San Benito Circle Palm Desert, CA 92260 From: GLI Office [mailto:office@groundlevelinc.com] Sent: Thursday, September 28, 2017 10:12 AM To: kswartz@cityofpalmdesert.org; laylaian@cityofpalmdesert.org Cc: rstendell@cityofpalmdesert.org Subject: RE: Melissa Nale - Short Term Rental Ordinance Comments Haha, yes, just trying to keep business running smoothly. Section 5.10.110 - I think all that info. can be points in the good neighbor brochure and posted at the property, not a (lengthy) 11 page set of documents. Page numbers would help, it took me a while to sort them back together after the kids got into my printout. 0 I provide the on -site meet and greet at a renters request, but I don't think I've had one in over a year. Everything is fairly automated. My house manual including rules is laminated in the kitchen for guests to view upon arrival. Maybe Section 1 Swartz, Kevin From: Aylaian, Lauri Sent: Monday, October 02, 2017 7:33 PM To: Donna Ault Cc: Swartz, Kevin; Stendell, Ryan; O'Reilly, Monica Subject: RE: Insuring STR's Thank you for your email message, Ms. Ault. I am forwarding it to the appropriate staff members to make sure that it will be distributed to the members of the Planning Commission before their meeting tomorrow evening. Sincerely, Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 760.346.0611 (office) From: Donna Ault [donna@Ikmeint.com] Sent: Monday, October 02, 2017 7:18 PM To: Aylaian, Lauri Subject: Insuring STR's Dear Ms Aylaian, My husband is a large loss adjuster for a major insurance company, currently on claims in Florida, so couldn't be here for the October 3rd Planning Commission meeting. He's asked me to send this statement for him. He has only had to adjust one short term rental, in Palm Springs — it was a nightmare. It resulted in Short term gains, with Tong -term losses. His customer had a Short -Term rental that was 3500 sq ft, had4-bedroom, 3 bath with pool, and was building a 5,000 sf 6 bedroom 5 bath Short -Term Rental next door ... in a neighborhood of 1400 sq ft homes. There was a slab leak that caused water damage and lack of rent to the insured. Fair market rental for the area is 8,000 a month — during the season. The customer was collecting 850.00 a day plus taxes, and asking insurance to pay 32,000 a month for the 4 months the STR was vacant during repairs. The customer demanded $210,000, for a $35,000 Toss. She did not get it. Turns out she was in the application process, but did not have a permit/business license to rent her property. She was fined $5,000 by the city, and banned for life from doing business in Palm Springs. The completed house next door still stands vacant— it is over built and overpriced for the neighborhood. Adjusting a Short -Term rental is a quagmire insurance companies are currently struggling with. They do not yet have policies in place that address the difficulties Short -Term Rentals present. For his company to date: 1) Home owner policies are not scheduled to service Short -Term Rentals. 2 )Liability coverage does not cover tenants in the insured location. Renter's insurance is available to long term renters. The only insurance (he's aware of) that is available to Short -Term renters, is through AirBandB. i 3) Payments of excessive loss of rents due to short term rentals vs month to month rentals, is extremely difficult to determine, and justify. 4) There is a higher risk of claims submitted, due to the constant changing of tenants. 5) Vandalism claims increase with the high tenant traffic of Short -Term Rentals. All these factors increase claim activity. The cost of doing business with Short -Term Rentals, and the increase in time spent and insurance claims paid, result in higher costs to the rest of us. Please be on the right side of this ... cities across the state, the country, the world, are grappling with this very real problem. Please show your city and others that you care for the long-term effects of your residents, not the short term, short sighted needs of the few. 2 O'Reilly, Monica From: Donna Ault <DonnaAult@msn.com> Sent: Tuesday, October 03, 2017 2:13 PM To: O'Reilly, Monica Subject: Re: Tonight Dear Ms O'Reilly, I was asked to send you a copy of the statement I will be presenting, with the group Protect Palm Desert Neighborhoods: It was love at first sight, the moment we found our home on Haystack. It needed work, but we saw the potential, and looked forward to creating the home of our dreams ... and we have. My husband and I moved here over 5 years ago, from Orange County. We welcomed less traffic, a slower way of life, being able to see stars! and mostly the peace and quiet the desert provides. Our home is our biggest investment, one we cherish. We are deeply disturbed that it is being threatened by the commercial properties we call Short -Term Rentals. Many Palm Desert residents are not yet here, and do not know how their neighborhoods are changing ... but they will. Right now, they have local trades people working on re- models, up -dates, repairs and landscaping in their absence. Maintaining a property, a home, is important to Palm Desert. Pride of ownership is what keeps neighborhoods attractive to new homeowners; from families to retirees. Pride of ownership creates increased property values, businesses, services, and a thriving real estate market. It is the model of a healthy economy, and healthy city ... Pride of ownership is not the model of Short -Term Rentals; especially not of its short-term guests. Presently, it appears the value of our homes and neighborhoods, is not as important as a commercial acquisition. We are not talking about single owners renting a room or casita to supplement their income. We are talking about multiple commercial businesses in residential neighborhoods, making lots of money at the expense of Palm Desert citizens. There are 12 companies that manage 45% of all licensed Short -Term Rentals. One realtor from Orange County, claims to own 21 such properties. 100 of these licensed Short -Term Rentals have listed "out of state" as owner. The city does not know who is behind most of the LLCs that own Short -Term Rentals here. These companies are profiting big time by the neighborhoods WE have created. What the proliferation of Short -Term Rentals creates, is lower property values, and a poor quality of life. No one here begrudges commerce, or investment property. My neighbors, my city, we all depend on it. A thriving economy creates the community we all want to live in. However, as important as commerce is, it has its place - its location; it should NOT be next door to our residences. Isn't this why the city of Palm Desert in its wisdom, created residential zoning in the first place? This unwelcome change is short sighted and detrimental. It is 1 taking from the Hotel industry that helped create and support our city with jobs, tourism, commerce and tax revenue; Short -Term Rentals are not held up to the same standards, regulations or liabilities. You have an opportunity to correct this; to fix the problem that occurred when short term rentals were allowed to change the residential zoning, and master plan of our city. We implore you to make the right decision for the betterment of ALL. Please return to 30 day rentals. Short Term is short sighted. Thank you for your involvement, Donna Ault 2 10/02/2017 16:19 13105879221 FDAVID RUDNICK PAGE 02/03 October 2, 2017 Members, City Council City of Palm Desert Planning Commissioners City of Palm Desert Dear sirs: I am writing to address the proposed restrictions on short-term rentals of residential properties in Palm Desert. The current moratorium exposes me to a grave financial setback and the prospect of foreclosure. To the extent that my situation is not unique, I believe that such an action on the part of disenfranchised owners poses an unnecessary financial detriment to the City of Palau Desert in the form of foreclosure -induced lowering of property values and loss of tax revenue. I would like to propose some alternative measures, which address the concerns that prompted the moratorium. These measures could be approved subject to a trial period, such that, if they are ineffective, the moratorium could be imposed: 1. Installation of one of several readily available decibel meters to monitor and record noise levels. These meters would be followed closely by the owner and/or property manager. 2. Placement of cameras to monitor and record activity within the property, which will insure compliance with limits on number of renters occupying the property at any one time. 3. I note that Item 5.10.110 of Title 5 Business Taxes, Licenses and Regulations, Chapter 5.10 short -Term Rentals contains a list of Procedures for Operators and Renters that go a long way towards insuring responsible behavior and respect for neighbors of the rental property. To my knowledge, there is no method of enforcement of these procedures. Therefore, the establishment of an enforcement unit to receive and respond to complaints is desperately needed, and will rapidly determine whether these measures are sufficient to alleviate the problems posed by short-term rentals. 1, for one, would gladly engage in implementing the above measures. If complaints are called in and information relayed to me by the enforcement unit, I would take immediate action to remedy any violation and abide by any penalties deemed appropriate to redress the violation. Furthermore, if after a reasonable trial period, these measures do not accomplish the intended goals, I would abide by any order to cease short-term rental of my property. 1 10/02/2017 16:19 13105879221 FDAVID RUDNICK PAGE 03/03 I fully support any ordinance that protects other owners who are surrounded on all sides by short-term rental units, but I would be hopeful that an exception could be made for properties like mine in which no non -rental residences are affected. My property is one example of those that are currently affected by the 500-foot distance requirement from any neighboring rental properties. Only the edge of it is within 500 feet of another property, whereas the main house and pool area, where all activity takes place, are far from that edge and more than 500 feet away. Furthermore, the property is directly across the street from non-residential structures, where privacy is not an issue. In closing, I cannot emphasize how devastating it has been for me to learn that my dream of financial self-sufficiency was not to be realized. I am asking for a chance to demonstrate my personal responsibility, improve the operation of, and therefore preserve what I believe to be, a valuable asset for the City of Palm Desert. 2 Alain Pinel - Oct. 1, 2017 (PROPOSED CLOSING PRESENTATION AT 10/3/17 CITY COUNCIL MEETING) My name is Alain Pinel. My wife & I bought a house here 2 years ago in the Silver Spur neighborhood and we made it our primary residence a year ago. I am a real estate broker. Presently General Manager for the leading firm in the Silicon Valley. Over the years, I had the honor of running several of the largest real estate companies in the country. As city leaders, you have a tough job to do. You have to think ahead. You have to imagine and invent the Palm Desert of tomorrow. Hence the question: What do you want Palm Desert to become? In business, big existential questions always have simple answers, "go -back to the basics" answers. Same process for a city and its officials. Before you define your vision, you must keep in mind your mission as town executives and be clear on your primary responsibilities. Your first responsibility is to the people who live here, the residents, the Locals. They chose to come here. They bought a home or they signed a long-term lease. They grew their families here. They built their neighborhoods. They built the town. For the most part, they work here. They shop here. They pay taxes here. They made their neighborhoods enjoyable, welcoming, desirable and attractive to new would-be residents. The newcomers could be young couples from the Silicon Valley or the Los Angeles metro -market fleeing exorbitant real estate prices and now looking for affordable luxury... They could be people from the Mid -West and the North-East fleeing the cold and looking for 12 months worth of sun... They could be foreigners from Europe, Asia, Canada and Central America looking for a better life... They could be retirees looking for a peaceful & beautiful environment to enjoy the rest of their lives. And all of these people are hoping that, should they ever need to sell in order to free some needed cash, they could draw from a growing equity thanks to the kind of spectacular price appreciation the whole country enjoyed during the last 4 or 5 golden years; that very appreciation that has eluded the desert communities, largely because of the spreading cancer that is called Short -Term Rentals. Put a stop to it Re-claim and re -take ownership of the town. Preserve neighborhoods. Protect the quality of life that will inspire the vision you are trying to define. Yes, you have a big job to do. It's not about fine-tuning things that don't work. It's about having the courage and the foresight to make the radical changes that will allow Palm Desert to become a destination not only for the weekenders looking for a good time, but for the bright new residents who will create new businesses, even new industries, and create new well -paid jobs here in the valley. If you don't, at the very least, require a 30-day minimum rental stay with all enforcement penalties that follow, you will just forfeit your responsibilities and invite investors and the Airbnb of the world to invent the Palm Desert of tomorrow What do you want Palm Desert to become? Swartz, Kevin From: Aylaian, Lauri Sent: Saturday, September 30, 2017 3:55 PM To: Stendell, Ryan; Swartz, Kevin Cc: Klassen, Rachelle Subject: FW: Honorable Palm Desert City Council Members. Ryan and Kevin, I cannot determine to whom this email has been sent, so I'm forwarding it to you in case you didn't receive it. I have also blind copied the members of the City Council, to whom it is addressed. Lauri A. Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 760.346.0611 X305 From: captainbrucepovnter@iuno.com Finailto:caotainbruceoovnter@iuno.coml Sent: Saturday, September 30, 2017 1:10 PM To: Aylaian, Lauri <lavlaian@citvofoalmdesert.org> Subject: Honorable Palm Desert City Council Members. Honorable Council Members. My Name is Bruce Poynter. I reside at 73-390 Calliandra Street, Palm Desert. Phone: 760 346 5128 I am writing to Express My position Against Short Term Rentals. I Have 5 Short Term Rentals within Sight or Sound of My Property. On any given Friday or Saturday Night, one or More of them generate at least Ten Times the Noise and Traffic as all other Residents on My Street. Loud Music, Car Alarms, Car Doors Slamming, loud Screaming, Yelling and often Fighting. Three out of the last four Saturday Nights, at least One or more of these Units required Police, Fire or Medic Response. Often All three. I have a Serious Heart Problem. The Short Term Rental Business Owners ask Me: Have You talked to the People? Have You Called the Hotline? Have You talked to the Owner? Have You talked to the Management Company? Did You call the Police? Unbelievable. I am standing in My Front Yard at 2:00 AM with Chest Pain starting My list of Phone Numbers. 1 So: 1 am the de facto Site manager, while the Business Person making the profit is sound asleep in Orange or San Diego County. This Commercial Business is disproportionately affecting Elderly Long Term Voting Residents for the pleasures of mostly twenty or 30 somethings, that do not live Here, and do not care about Our Neighborhoods. These Short Term Rentals are destroying the fabric of My Neighborhood. Residential Neighborhoods and the Short Term Rental Business are Not Compatible. Full Time Residents are Suffering More than Most are aware. Short Term Tenants and Out of Town Investors Don't Care. I am Asking You to Please Ban Short Term Rentals. Sincerely Bruce Poynter Fire Department Capt. (Ret.) 2 Swartz, Kevin From: Aylaian, Lauri Sent: Sunday, October 01, 2017 7:24 PM To: L Cos Cc: Nestande, Gina; Kelly, Kathleen; Swartz, Kevin; Stendell, Ryan; O'Reilly, Monica Subject: RE: STR Dear Ms. Cosbie, Thank you for your detailed and well thought-out email message, and for your concern for the safety of the City's Code Compliance Officers. By copy of this email, I'm forwarding your comments to the staff and Councilmembers who are working on this issue. A copy of your email will be included with the information provided to the Planning Commission and to the City Council before they deliberate the matter. Sincerely, Lauri Aylaian City Manager City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 760.346.0611 (office) PS: Yes, I paid attention to Item #6. Our Code Compliance Officers do not approach groups of individuals who appear to be intoxicated or using drugs without being accompanied by one or more police officers. The safety of our staff is my highest priority. From: L Cos [Ibcos@yahoo.com] Sent: Sunday, October 01, 2017 6:38 PM To: Aylaian, Lauri Subject: STR 1. Please, please, please do not approve that part of the ordinance pertaining to temporary rentals for 18 days per year. First, it's just a recipe for cheating, so the city will be very lucky to see any TOT. Second, you don't seem to have any requirement to notify neighbors, so we will just be blindsided. Third, obviously most of the 18 days will take place during Coachella and Stagecoach, since that is when the highest price per night can be charged. There are already quite enough problems during that month without adding to the chaos. 2. If you absolutely insist on keeping STRs a lot of problems can be avoided by increasing the minimum night stays. The short rental time encourages bad behavior as the renters don't care if they cause problems. They just move on to another property next time. 3. Making a 21-year-old responsible is never going to work. That will probably be a college student who invites everyone he/she knows to join him, and you simply would not believe the bad behavior that follows. I know because the city decided to sandwich my home between two STRs without my knowledge or consent. 4. Meet and greet is a fabulous idea, but you will not be able to enforce it, and very few will actually do it. On nextdoor.com one woman brags of representing 200 STRs. How in the world could she actually meet all those renters who will mostly arrive on a Friday night? Obviously, she won't, and how would you ever know anyway? 1 5. Do not think that people telling you they have been threatened is not true. My husband and I were threatened by some young men who warned us not to call the police one more time. We often have rocks thrown over the wall into our yard, and this is not a joke. We are just a quiet retired couple. My husband's health is not good so, unfortunately, we are home most of the time. 6. Code compliance has told me they are not allowed on properties. How can they enforce rules if they cannot see what is going on, such as tents set up in the backyard (I am not kidding!)? Some renters who threatened us openly bragged of having guns and knives. It is very common for the number of people in the rental to exceed your rules. Again, how can you stop that if you cannot see it? And I would seriously suggest that you do not send a code compliance officer out alone especially at night. Ideally, you would send a police officer with the code officer. Again, I am not kidding. Seriously, these renters can be dangerous. 7. If you allow these businesses in residential areas, what businesses will be next? Do not take this lightly. STRs are businesses and do not think otherwise. Other businesses are waiting for the chance to start the process to set up in residential areas, and they are not afraid to sue. 9. Not all noise is music. When you have 20-30 people drinking adult beverages, doing drugs, jumping around in a pool, shouting to one another, this gets very, very loud. I live on Bursera and I had a neighbor on Willow ask me one time what all the noise was the night before. 10. I have had people in the hotline argue with me as to whether or not they will report such behavior, since it is not music. I also had to read right from your brochure once regarding the street parking rules, because I was told they would not report my concern as they believed I was wrong. 11. Many, many of these renters smoke, whether cigarettes or marijuana. As this smokes blows to our yard with prevailing winds, it is very stinky, partly because there are just so many people. It is also dangerous in my husband's case as he suffers with COPD and uses oxygen. 12. You already have a number of unenforceable rules. The changes you are considering will just add to that number. You may not think so, but if lived surrounded by these STRs you would know this to be absolutely true. 13. If you have control of or receive income in any way form STRs you should recuse yourself from voting due to conflict of interest. 14. Some people say their income depends on these rentals. I do not see it as my responsibility, nor is the the city's responsibility, to help them earn money, especially at others' expense. STRs are very new, and now is the time to stop them before things get even worse. Realtors, management companies, and homeowners all earned a living before we had STRs. Thank you for your time, Laurel Cosbie P.S. I hope you paid attention to #6. Don't put your people at risk when renters can be drinking and doing drugs. 2 HomeAway® October 3, 2017 Planning Commission City of Palm Desert 73510 Fred Waring Drive Palm Desert, CA 92260 Dear Planning Commissioners, As you prepare to review a proposed ordinance restricting vacation rentals in Palm Desert, I wanted to provide some perspective based on HomeAway's experience in many other cities that have grappled with the same issue. The draft ordinance avoids some of the worst pitfalls other cities have encountered, but it introduces one ineffective tool that will have significant unintended consequences. The ordinance attempts to limit the density of vacation rentals by placing a 500-foot proximity limit in R-1 neighborhoods and a 300-foot proximity limit in R-2 neighborhoods. These proximity limits are arbitrary and will eventually shut down almost all vacation rentals in R-1 and R-2 neighborhoods. Before taking a vote on this ordinance, I would ask you to consider the following questions: 1. Where did the 500-foot restriction come from? 2. How was 500 feet chosen as the ideal number, as opposed to 200 feet, 100 feet, or 50 feet? 3. What would the comparative impact of a 50-foot, 100-foot, 200-foot or 500-foot limit be on the total number of vacation rentals in R-1 and R-2 neighborhoods? 4. How much TOT revenue will the City lose as the number of vacation rental permits declines, and how will this revenue be made up in future years? The city should properly justify the proximity limit before adopting it, but there does not appear to be any clear justification. Further, it does not appear that the city has fully analyzed or anticipated the consequences of the proximity limit. The full effects of the proximity limit will not be felt immediately, because under the current draft, incumbent permit -holders will be grandfathered and allowed to continue operating until they transfer ownership of the home. Over the next few years, however, as homes change hands and permits expire, the number of potential vacation rental permit in R-1 and R-2 zones will decrease almost to zero. In the vicinity of Juniper Street and Pinyon Street in South Palm Desert, where most homes are on 20,000-square-foot lots, a 500-foot proximity limit will mean approximately 1 in 55 homes will be able to obtain a vacation rental permit. In the vicinity of Abronia Trail and Panorama Drive in South Palm Desert, where most homes are on 10,000-square-foot lots, a 500-foot proximity limit will mean approximately 1 in 100 homes will be able to obtain a vacation rental permit. 1011 W. 5'h Street I Austin, TX 78703 512.684.1100 ( Fax 512.684.1101 I www.homeaway.com These arbitrary limits create an unfair obstacle for new homeowners who want to obtain a vacation rental permit. Even if they can demonstrate they will operate to the highest possible standards, they will be prohibited from getting a permit simply because another vacation rental is operating within the 500-foot radius, which could be as far as four streets away. Furthermore, the proximity limit does not address the primary concerns that Palm Desert residents have expressed about noise, parking and trash. The best way to address these concerns is through robust enforcement, which can be carried out through additional code enforcement officers and the higher fines and penalties included in this ordinance. Considering the lack of good answers to the questions above, and the potential for the unintended consequences described here, I respectfully request that you remove the unjustified proximity limits from this otherwise reasonable ordinance. Sincerely, Walter Gonzales Government Affairs Manager 1011 W. 5th Street I Austin, TX 78703 512.684.1100 I Fax 512.684.1101 I www.homeaway.com Swartz, Kevin From: susieonwillowst@aol.com Sent: Tuesday, October 03, 2017 10:13 AM To: SusieOnWillowSt@AOL.COM; CityhallMail Subject: Short-term rental issue Dear Palm Desert City Council and staff, Thank you all for your service for our wonderful city. Our residents' quality of life depends upon your thoughtful decisions. Our home is our largest investment, both financially and for comfort. Like you, I have invested countless hours helping to improve my neighborhood and my community. Many of you know that I have led our neighborhood watch effort and communicated safety concerns for eight years. I am proud and grateful that many city representatives and Sheriff personnel receive my emails and participate in the conversations. These communications have been a powerful tool, educating our neighbors to avoid becoming victims of opportunistic criminals. Our neighbors are connected to each other and feel the cohesion that a good neighborhood should have. Our collective efforts ultimately have improved the quality of life in our area of Palm Desert. Former Assistant Chief of Police Lt. William Sullivan instructed me on several occasions to inform our neighbors to call the Sheriffs Department if something is amiss or someone seems out of place. He stated he'd rather field a thousand calls that came up with nothing than to miss that one call that became a crime. With short-term renters coming and going so quickly, it's impossible to know who belongs in our neighborhood and who does not. I am against short-term rentals in R-1 and R-2 zoned neighborhoods. I am stunned at the quantity of permits and the density of some of the locations. STR's are ruining AMAZING neighborhoods. Something must be done to unravel this mess. Short-term renters are not here long enough to get to know our great city. They blow in and blow out, leaving residents' quality of life in their wake. I believe a minimum 30 day stay is the only answer to this conundrum our city and its residents face. Renters staying 30 days or more really get to know our city and may be interested in returning. They tend to respect neighbors and our right for peace, quiet and enough rest to wake up fresh to perform our jobs and enjoy our lives. 1 Please do whatever it takes to ensure that short-term rentals become a thing of the past -- a short-sighted mistake that needs correcting. Palm Desert residents deserve the best! I look forward to tonight's 6 p.m. Planning Commission meeting and the October 12 City Council meeting. Thank you, Susie Peat 73223 Willow Street Palm Desert, CA 92260 760-861-8075 BCC: www.ProtectPDNeiahborhoods.ora supporters 2 First, let me say thank you for your time today and for your service to our city. My name is Tim Skogen and along with my wife Jane are 30+ year Palm Desert residents living on Skyward Way. We have raised our family here and we prefer to continue living here. I come before you today requesting your assistance with correcting the negative impact of Short Term Rentals in our residential neighborhoods. My neighbors, your neighbors care deeply about this city as it's being torn apart and will only get worse without your decisive leadership. The question is... what do you envision for our residential neighborhoods today and for the years to come?? Is it an inviting place for young families, our longer term seasonal visitors and our retirees living their dream in a one of a kind city. This is a question of quality of life! Or... will it continue to devolve into a short term, party hardy transient world with a here today, gone tomorrow attitude? This is called a profit/greed based mini -hotel future! Think about it, not one of us here today resisting this commercialization of our neighborhoods, has anything to gain, no profit, anything, except piece of mind and stable living environment. As I look at the Palm Desert seal, this city was incorporated in 1973, some 44 years ago. For almost 40 years, our neighborhoods were the envy of the Valley. Since the questionable ordinance change some 5 years ago from 30 days to 2 days, our neighborhoods have degraded and devolved. The mistake needs to be fixed and the solution is simple and straight forward... recommend to the City Council, to rescind the current ordinance and return to the proper 30 day minimum stay that has a history of working so well. Let me conclude today with a warning and an opportunity. Currently, everyone, truly everyone in this room is at risk. At risk of having the house next door turning into a commercial party house. Everyone is one home sale away from having their home life turned upside down. There is nothing stopping this from happening, repetitively. Ask yourself, would I really want to live next door to this nightmare? This is currently the reality for many of us. Or, seize the opportunity and craft an ordinance that returns to a 30 day minimum that has served this City so well and protect the current and future residents from the blight of short term party rentals! Thank you and thank you for your thoughtful consideration! Good Evening - My name is Sherrell Sutherland. 1 am a retired police officer and a full time Palm Desert resident in the Silver Spur Ranch area. I want to speak to you today about the real problems with Code Enforcement and why Palm Desert is in no way ready to expand Short Term Rentals. I have spoken directly with several city council members along with Kevin Schwartz to try and gauge the plan for improving specifically, the Code Enforcement response under the new draft ordinance. First some facts about Code Enforcement: 1. We are currently budgeted for four CE officers 2. CE officers are NOT part of Palm Desert Police Department 3. Code Enforcement officers generally work a M-F 8am to 5pm schedule 4. CE officers have lot's of other duties - not just dealing with STR's 5. Code Enforcement response to after hours STR complaints has been woefully inadequate - mainly because they are not even on duty when the problems occur The draft ordinance has plans to fix the inadequacies of CE by adding ONE additional officer, adding a swing shift, and instituting tougher ordinances, fines, and even suspensions for violations of STR rules and regulations. In order to be successful in enforcement of problem STR's, there must be someone who can respond when there is a problem. I learned through my discussions with City Council members that this STR draft has not even been discussed with a representative from PDPD. How is that possible? ✓ Is the plan truly to turn over an expanding STR community to 5 CE officers? Please don't just write up an ordinance - thinking it can be implemented - without talking to all involved - police, city attorney, code enforcement, etc to see what all is needed to enforce the new ordinances and ensure that these violations stick. I'll leave you with one real life STR story. One LLC owned 78 homes in Santa Monica. The city cited them 38 times but they fought all of them. The LLC held this up in administrative hearings for months. The LLC wouldn't change their policies and just fought the city on every charge. It finally went to JURY TRIAL and the violations were upheld. The city won. But at what price? Are we really ready to fight these battles in JURY TRIAL? Please don't think that your citations and fines are going to change the behavior of these huge LLC's making tons and tons of money because all you have to do is Google search all the problems cities have with STR's. Here is one quote from a news article describing STR's in LA - "the city can't handle enforcement on thousands of units, and so the whole scene is pretty much lawless." I personally cannot believe that this City Council is even considering approving the expansion of STR's in our City. Don't do it - don't open this can of worms. You are not ready! Thank you O'Reilly, Monica From: Christel Prokay <rcprokay@aol.com> Sent: Tuesday, October 03, 2017 3:10 PM To: O'Reilly, Monica Subject: Re: Christel Prokay's speech for tonight. Monica, please forgive me , I made a big mistake. In my letter I said that I have 15000 signatures, that number needs to be 1500. Christel Original Message From: moreilly <moreilly@citvofoalmdesert.oru> To: rcprokay <rcorokav@aol.com> Cc: kswartz <kswartz@citvofpalmdesert.orq> Sent: Tue, Oct 3, 2017 12:33 pm Subject: RE: Christel Prokay's speech for tonight. Good afternoon: I will make copies of your email and give to the Planning Commission. Monica From: Christel Prokay fmailto:rcprokav@aol.coml Sent: Tuesday, October 03, 2017 12:25 PM To: O'Reilly, Monica Subject: Christel Prokay's speech for tonight. Monica, I hope this is not too late, but I just now received the message that I should send my speech to you. Here it goes' My name is Christel Prokay, my husband and I have been proud residents of Palm Desert for 45 years. I love Palm desert. I would like to stay in Palm desert. I know that like everything in life, a town may change over time. I just would like the change to be for the better and not for the worse. I am holding here a petition "opposing Short Term Rentals" with approximately 15000 signatures. Those numbers are increasing everyday. These signatures are from local residents and local businesses, from people that pay local taxes and proudly represent Palm desert to the outside. It is worth noting that from approximately 1800 I have been talking with, approximately 80% do not want Short term Rentals in our city. Most of these people are intensely concerned and unhappy with the current situation. These people build the neighborhoods, they build Palm Desert. For them and myself , this is the battle for the soul of Palm Desert and what we want its future to be. It is certainly my hope, when you vote on this issue, that you have our interest in mind. We deserve to live in peace and quiet. We deserve to enjoy our neighborhoods and any price appreciation on our home that is now in jeopardy with the proliferation of Short Term Rentals. 1 A town is first and foremost for its residents and your first and foremost responsibility is to the local residents. I pray that you do not transform our beautiful town into an Airbnb territory and transform us long term residents into second class citizens. Thank you very much for listening. We need your understanding and your help. 2 O'Reilly, Monica From: Jann Buller <jannb774@gmail.com> Sent: Tuesday, October 03, 2017 4:16 PM To: O'Reilly, Monica Subject: [SPAM] - Comments on draft STR ordinance Hello, Ms. O'Reilly. My husband, John Curran, gave me your email address. I'm writing because my own comments on the draft ordinance, submitted via the City of Palm Desert website link on September 20th, were not included in the correspondence attached to the agenda for tonight's meeting. I've also resent them to Kevin Swarz at the designated website link, in hopes that they will be included in the record one way or the other. Thanks -- Jann Buller On Wed, Sep 20, 2017 at 4:05 PM, Jann Buller <iannb774Ca'i:imail.com> wrote: I welcome and appreciate the opportunity to comment on the draft ordinance. My comments reflect my views as a Palm Desert homeowner, year-round resident, taxpayer and voter. Draft Section 5.10.030, "On -Site Owner Short -Term Rental": I support on -site owner STRs, subject to their compliance with the other provisions in the ordinance, with the addition of significant penalties in the event an owner does not enforce nuisance codes effectively. (For example, two violations within one year could be cause for permit revocation for a period of three or more years and three violations within five years could be cause for permanent permit revocation.) Rationale: enables individuals to use their own homes as suits their own needs and preferences, including supplementing their incomes; the money generated stays here in Palm Desert, through tax collections and the on -site owner's local spending; the on -site owner is available to enforce compliance with nuisance provisions, reducing the need for municipal enforcement resources. The permanent presence of the owner retains the character of the property appropriate to a residential neighborhood. I read Draft Section 5.10.060.B as respecting homeowner associations' conditions, covenants and restrictions on the permissibility of STRs and I support that, including the right of HOAs to make decisions on whether or not to allow STRs within their boundaries. For properties outside HOAs, where the owner is not on site, I do not support rentals for less than 27 days in R- zones. Rationale: Having a real neighborhoods requires actual neighbors — people who have your house key and can pick up the paper and feed the cat while you're away, check on the kids if you're late getting home, exchange information about things like local doctors or contractors or services, share an impromptu potluck on the patio, and all the rest of the social fabric that makes for a strong, safe and pleasant community. As more buyers snap up single-family homes expressly or primarily for use as STRs, there will be fewer and fewer actual neighbors — that is, permanent or long-term residents, who give neighborhoods stability, desirability and economic value. Without neighbors, a once -pleasant neighborhood will lose its character and ultimately its market value, if it no longer appeals to future single-family buyers looking for a good place to live. Draft Section 5.10.060.A and D: Why do sections A and D specify different distances (300 and 200 feet respectively) for notification of application and notification of permit issuance? It seems like the same distance requirement should apply to both steps of the process. Draft Section 5.10.100.B: I suggest changing "halt or prevent recurrence" to "halt and prevent recurrence". Draft Section 5.10.100.J: The prohibition on street parking appears to apply to both daytime guests and overnight guests. Is that the correct interpretation? Draft Section 5.10.110.A: 1 suggest adding a provision to provide the Responsible Party a copy of the parking requirement specified in Section 5.10.100.J. t Whatever the final ordinance looks like, effective enforcement will be needed. Here is an enforcement suggestion another local resident shared with me: Security services firms are among the largest employers here in the valley. The city could subcontract with one or more of these services to provide enforcement support as needed. Off -duty security guards could be retained to field and respond to hotline phone calls/complaints during periods when municipal enforcement personnel are unavailable. The city could provide differential compensation, based on time spent on -call versus actively responding. Rationale: Frees up county sheriff resources for response to serious crimes and safety hazards while providing enforcement support from people with relevant training and experience and who can notify the sheriff's office if further action is required. Jann Buller, 73110 Somera Road, Palm Desert, CA 92260 2 Swartz, Kevin From: Jessica Spry <jessica_spry@me.com> Sent: Tuesday, October 03, 2017 4:30 PM To: Swartz, Kevin Subject: input about vacation rentals Hi there! My name is Jessica Spry and I own two vacation rentals in Palm Desert. I just clicked this link that said I can add my view about this issue. I hope it's not too late. My view is this I completely understand where both sides on this issue are coming from. Obnoxious vacation renters who come expecting to rent a house with 15 of their closest friends to RAGE is awful and completely disturbs the quality of life for residents. With that said, if run properly, vacation rentals provide an incredible benefit to this community by.... 1. Paying into the city with TOT taxes 2. Raising the property values of homes (people say it's the opposite but I completely challenge that) 3. Providing employment to the residents of Palm Desert 4. Providing income to the city through the sales tax and business to our local mom and pop shops. I employ 3 full time and 3 part time staff between my four vacation properties (two in other cities). This is the primary source of income for these folks who I pay between $20-$25/hr (much higher than the minimum wage). This is a living wage for these folks who depend on our business for their livelihood. Between my two Palm Desert homes we have up to 25 guests per week/weekend. All of these people buy groceries, go out to fancy dinners, employ local caterers and yoga/massage therapists, etc... Tourism is one of our main attractions here in the desert. Limiting tourism harms us all. This proposed ordinance would hurt us greatly. We're looking to sell our home and have an interested buyer. He's waiting on your decision before he makes his. Under this provision he wouldn't be able to use our home as a vacation rental because there are other nearby rentals already in operation. I checked with the city and was told if he buys the house he wouldn't be grandfathered in. He'd have to start from scratch and wouldn't qualify because of the existing rentals in the neighborhood. So if this part of the ordinance passes, we lose the sale. This would decrease city income due to transfer tax. It would lose money for the realtors on this deal and would hurt the comps in the neighborhood because we've agreed at a sales price much higher than what we paid for it. All of these 5+ bedroom homes in the desert would go up for sale, flood the market and drop the prices. This would lead to a decrease in home values. It's already happening in Palm Springs, where new restrictions have been adopted. We are very strict with out guests and follow all of the city rules. We've never been fined and provide a luxury experience for visitors to our city. 1 I think limiting the rentals will limit the income to the city and therefore limit the ability to enforce the ordinance. We want expansion in this city. We want to attract the younger generation. More money going into the city allows us to provide even more services and attract even more people. I'm sorry this is so long. I could go on and on and on an on. You've probably already considered all of my views but I thought I'd just add my two cents in. Thanks for listening! Jessica Spry 2 palm springs I deserf hof springs I cathedral cify J rancho mirage palm deserf I indianwells I la quinfa 1 indio I coochello 061m springs find your oasis. contents OVERVIEW 4 KEY OVERALL FINDINGS 5 VISITOR 8Y ACCOMMODATION 6 VISITOR BY ORIGIN 20 VISITOR BY CITY 32 VISITOR BY QUARTER 46 The information in this report was compiled and studied by Beresford Research (Westport, CT) with detailed results of the Visitor Profile and Perceptions Study. OVERVIEW Tourism is the number one industry of Greater Palm Springs (GPS), producing major economic impact for all nine cities of the destination. If is vital that we understand our visitor in every way possible. To get a deeper understanding of our visitor —from whom they are and what they think about existing attributes to where they stay and spend money —the Greater Palm Springs Convention & Visitors Bureau (CVS), the tourism marketing organization for fhe region, decided fo undertake a thorough study focused on our destination's visitor. In October 2014, the CVO launched a 12-monfh Visitor Profile and Perceptions Study, contracting with Custom Intercept Solutions of Minneapolis, MN, to implement daily visitor profile surveys from Q4 2014 through 03 2015. The surveys took place in all nine cities of the destination, including Palm Springs, Desert Hof Springs, Cathedral City, Rancho Mirage, Palm Desert, Indian Wells, La Quinto, Indio and Coachella. The study involved reaching out directly fo visitors and asking them targeted questions. A survey staff was trained to manage more than two dozen high visitor (non -hotel) traffic locales, as well as selected events throughout fhe valley, speaking with visitors one on one and asking them to take an online survey. Knowing that hotels/resorts are also valuable sources of visitor profile information, several key hotel Partners participated in the survey, gathering the targeted information from hotel guests. The study provided a strong base for building fhe visitor profile with more than 3,800 responses in 04, more than 3,000 responses in both Q1 and Q2 and nearly 1,500 in 03. In -total, more than 12,000 surveys were completed in the study. The Visitor Profile and Perceptions Study was conducted to satisfy several objectives that would be beneficial to both the CVB and ifs Partners as an important resource for sales and marketing planning, as well as attracting new and increased visitation. The objectives include: 1. Visitor by Accommodation 2. Visitor by Origin 3. Visitor by City 4. Visitor by Quarter 4 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU KEY OVERALL FINDINGS Q2 and 03 visitors are more likely to slay in a hotel or resort (40% and 37%, respectively), while Q2 and 04 visitors are least likely to rent a vacation home (12% in both quarters). • Ninety percent of all visitors surveyed have annual incomes of more than $60,000. ■ Seventy-five percent of all visitors surveyed have a college degree. • Seventy-five percent of all visitors surveyed are married. • Across all four quarters, half of all visitors booked their Trip fo GPS online. ■ In Q2 and Q3, half book of least one month prior, while in Oland Q4, two -Thirds book at least one month prior. ■ In Q3 and Q4, 40% planned to stay in GPS for ai least a week (75% for Canadians), while in Q1 this percentage increased to 50%. Week-long visits are lowest in Q2, at 25%.Visifors to Greater Palm Springs are generally very pleased with their experience. Ninety-five percent rate the overall destination satisfaction as "very good" or "excellent" over the four quarters, and highest in 02 at an incredible high of 99%. • At least half of all visitors to Greater Palm Springs drove in their personal vehicles. ■ In Oland Q2, over 60% of visitors who flew to GPS did so via Palm Springs International Airport. In Q3, 41% arrived via Los Angeles International Airport. 5 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU VISITOR BY ACCOMMODATION This portion of fhe study jpc uj a on the visitor by accommodation, granting an in-depth visitor profile That focused on where the visitor stayed: • in a hotel/resort • in a vacation rental • in a fimeshare • in a second home information analyzed for each of fhese types of stays included: • Purpose of sta : ;mess or, `eisur,e • Frequency of visits • Method of travel: car, plane and other • Size of party • Money spent • AffrpOiaps )i ted • Experience ratings: lodging, attractions, service and overall • Visitor demographics: employment/education; marital status; age and household income • Money spenf • Attractions visited OVERALL HIGHLIGHTS ■ Accommodations vary significantly by quarter. • In Q3, hotel/resorts increase to 40%; vocation home rentals increase significantly over 02 (to 18%). • Single rooms are the most likely to rent, especially in 03. HOTELS/RESORTS: ■ Across all four quarters, trips with hotel/resort stays are most often for leisure, with Q3 being most likely to irovel for leisure. ■ Across all four quarters, hotel/resort guests are generally married; 03 sees a significantly higher rate of domestic partnerships. • 01 and 04 hotel/resort guests are most likely fo be retired, while Q3 guests are most likely to have an occupation in marketing, sales or ocher office work. • On average, across all four quarters, hotel/resort guests spend $147 per day an dining, $45 per day on local transportation, $101 per day on recreation and entertainment and $160 per day on retail shopping. VACATION HOME RENTALS: ■ Similar to hotel/resort guests, most travelers staying in vacation rental homes book via the Internet (73% across all four quarters). ■ Across all four quarters, vacation home renters are most often traveling for leisure, with 01 being most likely to travel for leisure (97%). • In 01, 03 and Q4, vacation home renters are generally 55+years old (79%, 63%, and 66% respectfully), however, in Q2 nearly half of renters (46%) are 35-54years old. ■ Similar fo hofellresorf guests, vocation home renters are generally married; 03 sees a significantly higher rate of domestic partnerships (23%). • Vacation home renters are spending less than hotel/resort guests in all categories; on average, across all four quarters, vacation home renters are spending $84 per day an dining out, $20 per day an local transportation, $51 per day on recreation and entertainment and $57 per day on retail shopping. 7 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU TIMESHARES: • Most timeshares are booked via the Internet. Those booking timeshares in Q3 are significantly more likely to book via the Internet, • Generally, timeshares are booked more than one month ahead. Q1 visifors are significantly more likely to book their timeshare more than one month ahead, while Q2 and Q3 travelers are more likely to book 3-4 weeks ahead. • Overall, visitors staying in timeshares are there for 7 or 8+ nights. Q1 visitors are significantly most likely to stay 8+ nights, while 02, Q3 and 04 are significantly more likely fo stay 5 nights. ■ Across all four quarters, timeshare visitors most often travel for leisure. 03 visitors are significantly more likely fo say they are traveling for business, but not for conferences or conventions. ■ Ages of those booking timeshares vary by quarter; just under half of Q1 and Q4 travelers are 65+ years old, while just over half of Q2 and 03 travelers are 45-64 years old. 02 and Q3 timeshare visitors booking are significantly most likely to be 35-44 years old and 45-54 years old. • Similar to hotel/resort guests and vacation home renfers, when asked about income, about one in four who booked timeshares preferred not to answer. Q2 respondents were most likely report incomes of $60K - $79.9K. • Again, following hotel/resort guesfs and vacation home renters, those who book timeshares are generally married. • Half (50%) of Oland two -fifths of Q4 timeshare visitors are refired, while only one in four in Q2 and one in five in 03 are retired. More than a third of those booking timeshares in 02 and 03 have occupations as management, business, professional or related occupations. SECOND HOMES: • Second homes account for 12% of visitors to GPS overall. ■ Second home visitors are most likely to be frequent visitors t❑ GPS, with 44% having made 8 or more trips in the past three years. These visitors frequently fly info Palm Springs lnfernational Airport (87%) and use a personal car while visiting (78%). ■ Canadian visitors are significantly more likely to use second 8 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU homes or rent vacation homes. ■ Second home visitors are more likely to be a couple (two -person travel party) (70%) and are more likely to fake a golf/hiking/recreation trip (14%). • Second home visitors are more likely to be somewhat or very likely to recommend GPS to friends and family (100%), and to have had somewhat or very positive perception of GPS (100%). • Second borne visitors spend a daily average of $140 on dining, $14 on transportation, $44 on recreation/ entertainment, and $88 on retail shopping. 9 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses aM9t4RAPHICS GPS Greater Palm Springs Visitor by Accommodation -type Annual Average , Hotel Vocafionffenfal 12,069 3,419 1,796 RESIDENCY REGION In which region do you reside? International 8% Canada 20% CA 38% Other US 34% RESIDENCY COUNTRY In which country do you reside? Canada 71% United Kingdom 8% Germany 3% Australia/NewZealand 3% Mexico 3% China 3% France 2% Japan 1% South America 1% Other 5% RESIDENCY U.S. STATE In which U.S. slate doyou reside? California 52% Washington 8% Oregon 3% Illinois 3% Arizona Minnesota 3% 3% Colorado Nevada 2% 2% New York 2% Texas 2% Michigan 1% Florida 1% Pennsylvania 1% Timeshare 2"d Home 1,494 1,340 12% 11% 4% 2% 12% 38% 14% 40% 46% 14% 34% 25% 30% 37% 47% 34% 51% 78% 15% 7% 6% 2% 6% 2% 61% 28% 5% 12% 2% 6% 2% 5% 4% 2% 1% 6% 2% 4% 2% 2% 2% 4% 2% 2% 1% 2% 1% 2% 1% 2% 77% 95% 6% 2% 2% 1% 2% 0% 4% 0% 1% 0% 2% 0% 1% 0% 0% 0% 4% 1% 42% 42% 6% 17% 3% 8% 4% 4% 4% 1% 4% 2% 3% 3% 3% 2% 2% 2% 2% 0% 1% 1% 2% 0% 2% 1% 10 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOdRAPHIC GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vac() fan Rental ' Timeshare 2"d Home con+. RESIDENCY U.S. STATE In which U.S. state do you reside? Wisconsin 1% Arkansas 1% NewJersey 1% Ohio 1% Utah 1% Virginia 1% Massachusetts 1% Idaho 1% Iowa 1% New Mexico 1% Tennessee 1% Georgia 1% Connecticut Missouri Maryland Oklahoma Alaska North Carolina Montano Kansas South Dakota Indiana District of Columbia Nebraska South Carolina Kentucky North Dakota Maine Louisiana Alabama Hawaii Mississippi New Hampshire Wyoming Vermont 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 2% 1% 1% 2% 1% 1% 1% 1% 1% 1% 1% 1% 11 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS I con+. RESIDENCY U.S. STATE In which U.S. state do you reside? Delaware Rhode Island GPS Annual Average 0% 0% ` West Virginia 0% AGE Which of the following age categories includes your age? Greater Palm Springs Visitor by Accommodation -type Hotel Vacation Rental 0% 0% 0% 0% 0% 0% Timeshare 2nd Home 0% 0% 0% 0% 0% 0% 18-34 15% 16% 6% 6% 3% 35-44 15% 20% 10% 12% 5% 45-54 18% 23% 16% 19% 13% 55-64 27% 24% 34% 29% 35% 65+ 26% 17% 33% 33% 43% GENDER What is your gender? Male Female INCOME Please include the category which best describes your household's approximate annual income. <60,000 60,000 - 79,999 80,000 - 99,999 52% 49% 53% 55% 47% 45% 52% 51% 48% 49% 18% 6% 12% 11% 11% 22% 20% 19% 24% 18% 14% 14% 16% 19% 13% 31% 39% 33% 30% 16% 20% 15% 13% 29% 100,000 -159,999 29% 160,000+ HOUSEHOLD SIZE (adults only) Including yourself, how many people live in your household who are over the age of 18? 1 20% 2 59% 3 10% 4+ 11% 18% 20% 13% 50% 59% 67% 60% 50% 11% 0% 20% 0% 12% 13% 7% 0% 12 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QLJES t tUNS DEM GRAPHICS HOUSEHOLD SIZE (under 18) lncludingyourself, how many people live in your household who ore under the age of 18? 1 GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vacation Rental 0 80% 79% 80% 10% 0% 7% 7% 3+ 4% 4% 13% EDUCATION What is your highest level of education? Some high school 1% Completed high school 7% Some college 19% Associates degree 5% Bachelors degree 38% Graduate degree 26% MARITAL di A u3 What is your marital status? Single 13% Married 73% Divorced 4% Domestic partnership 5% Widowed 4% OCCUPATION Which of the following best describes your occupation? Retired 31% Mngment/Bus. Professional 25% Mkting/Sales/Office 9% Medical 8% Gov. Affairs 5% ConsL./Extraction/Mainf. 4% ETHNICITY What is your ethnic background? Caucasian 81% Asian 5% Multi -racial 4% Hispanic/Latino 5% Black/African American 2% Other 1% 41% 41% 27% 30% 16% 7% 70% 78% 3% 3% 7% 6% Timeshare 2"d Home 87% 100% 13% 0% 0% 0% 0% 0% 42% 36% 29% 30% 5% 6% 83% 81% 3% 2% 5% 4% 3% 4% 4% 6% 20% 41% 36% 50% 32% 22% 10% 7% 9% 8% 6% 5% 3% 4% 76% 88% 8% 5% 4% 4% 6% 2% 2% 1% 2% 1% 26% 24% 8% 5% 10% 6% 5% 3% 3% 3% 87% 93% 3% 1% 3% 2% 3% 1% 2% 0% 1% 1% 13 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS] GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Vacalionkenfol Timeshare 2^4Home BOOKING TRAVEL How did you book your+ravel? Via 1,' ' : : } 57.8% Cadnof bock travel (stayed w/friends/family) 25.3% Phoned provider directly 6.8% Used a travel agent 3.9% Friend/Spouse 5,7% Other 0.3% WHEN TRAVEL BOOKED How for in advance did you book your travel? Decided day of 6% Less than 1 week 10% 1- 2 weeks 11% 3 - 4 weeks 13% More than 1 month 60% LENGTH OF STAY How many nights areyau staying in Greater Palm Springs during your visit? 1 2 nights 14% 3-4 nights 18% 5-6 nights 9% 7 nights 13% 8+nighfs 37% ACCOMMODATIONS What+ypeof are you staying in while in Greater Palm Springs? Hotel/Resort 31% Friends/Family 20% Vacation home rental 16% Timeshare 14% 2nd home 12% RV Park 4% Other 3% TRAVEL PARTY SIZE Including yourself, how many people Traveled in your immediate party with you on ihis Trip to Greater Palm Springs? 1 13% 2 58% 3 10% 4 12% 5 4% 6+ 4% 71.2% 78.3% 9.7% 5.9% 10.6% 5.6% 6.0% 5.6% 3,1% 4.5% 0.0% 0.0% 67.6% 37,5% 13.5% 54.3% 13.8% 2.1% 2.7% 1.9% 2.5% 3.9% 0.1% 0.0% 3% 1% 2% 5% 12% 2% 3% 7% 14% 4% 5% 9% 18% 8% 13% 6% 53% 84% 77% 71% 31% 2% 5% 4% 32% 8% 12% 9% 12% 5% 16% 4% 12% 10% 33% 4% 12% 74% 34% 79% 100% 100% 100% 100% 12% 8% 7% 13% 60% 61% 10% 8% 11% 14% 3% 5% 4% 4% 66% 70% 9% 6% 12% 8% 3% 3% 3% 1% 14 GREATER PALM SPRINGS CONVENTION & V134 i L..n3 BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is the primary purpose of your hovel for business or leisure? GPS Greater Palm Springs Visitor by Accommodation -type Annual Average Hotel Voeofion ReAlol Leisure 93% Business - oiher 4% Business - convention or conference 3% TYPE OF LEISURE TRAVEL - Which of fhe following best describes your leisure trip? General vacation 43% Quick leisure Trip 29% Visiting friends/relatives 10% Golf/Hike/Recreation 7% Special EvenVVFesfival 5% Romantic trip 3% Dfher 3% rkhdLJENCY OF LEISURE TRAVEL How many times have you beer) fo Greater Palm Springd for leisilIJ purposes in the lasf 3 years? First Trip 29% 2 trips 16% 3 - 4 trips 28% 5-7frips 9% 8+ }rips 17% Business trip only 1% TRANSPQRTATIQN TRANSPORTATION TO GPS What wos your primary method of 'ravel fo Greafer Palm Springs? Personal vehicle 53% Air 42% RV 3% Charier bus/motor coach 1% Train 0% Scheduled bus 0% Other 0% What airporf did you fly info? Palm Springs 60% Las Angeles 23% Onfaria 8% San Diego 4% Santa Ana 1% 89% 93% 5% 5% 5% 3% Timeshare 2'd Home 96% 96% 3% 3% 1% 1% 37% 66% 59% 57% 37% 10% 20% 15% 4% 4% 4% 2% 6% 9% 8% 14% 7% 5% 4% 2% 6% 1% 3% 1% 1% 2% 1% 7% 43% 28% 29% 2% 17% 19% 20% 3% 21% 33% 30% 37% 7% 8% 9% 12% 10% 11% 11% 44% 2% 1% 0% 0% 55% 41% 43% 58% 0% 0% 1% 0% 0% 1% 0% 0% 0% 0% 50% 61% 29% 27% 7% 6% 6% 4% 1% 1% 49% 56% 51% 43% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 59% 87% 15 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS con+. TRIP PURPOSE TRANSPORTATION IN GPS What was your primary means of transportation while in GPS? Greater Palm SpringsVisitor by Accommodation-fype Annual Average Hotel VacafiasRen{d Timeshare 2"° Home Personal car 57% 53% 58% 38% 78% Rental car 37% 36% 41% 58% 20% Walk 3% 6% 0% 2% 0% Taxi 1% 2% 0% 0% 0% ❑ther 3% 3% 1% 2% 3% DESTINATION EXPERIENCE ASPECTS OF TRIP Percent of people who rated aspects their Trip excellent or very good. Satisfaction of your accommodations Service provided by accommodations Quality of service received Overall destination value ❑verall destination satisfaction 87% 87% 84% 89% 95% 86% 90% 73% 91% 88% 91% 91% 84% 94% 95% 91% 91% 84% 91% 95% 94% 95% 93% 95% 100% DESTINATION FEATURES Percent of people who rated destina- tion features excellent or very good. Accommodations 93% Spas 93% Shopping 92% Live entertainment 86% Museums 95% Dining 95% Nightlife 85% Recreation sports facilities 97% (golf, tennis) Outdoor recreation (hiking, jeep tours) PS Aerial Tramway 96% National parks/Monuments 95% Golf courses 98% Tennis facilities 96% Cycling 88% Hiking 95% Casinos 93% The Living Desert 96% 89% 94% 93% 93% 92% 92% 84% 84% 95% 94% 94% 93% 87% 84% 98% 97% 97% 96% 97% 94% 98% 93% 87% 94% 93% 95% 96% 94% 99% 97% 86% 97% 94% 95% 95% 93% 92% 85% 97% 95% 81% 97% 98% 94% 98% 97% 90% 95% 95% 96% 99% 95% 93% 89% 95% 96% 83% 98% 93% 93% 99% 98% 88% 95% 86% 97% 16 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE GPS Greater Paim Springs Visitor by Accommodation -type Annual Average Hotel Vacalie,ReiiTal Timeshare 2"d Home RETURNING TO GREATER PALM SPRINGS Are you planning on returning to Great- er Palm Springs for leisure purposes? Definitely 68% 64% 64% 69% 93% Likely 21% 24% 24% - 23% 5% Possible 9% 11% 9% 8% 3% Unlikely 1% 1% 1% 0% 0% Definitely not 1% 1% 1% 0% 0% ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rate your actual experience in Greofer Palm Springs compared to what you anticipated your experience would be. Much better 30% 31% 26% 23% 43% Somewhat better 29% 28% 32% 32% 23% Equals Anticipated 38% 37% 36% 43% 35% Somewhat worse 3% 3% 5% 0% 0% Much worse 1°% 1% 0% 2% 0% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you beta recommend visiting Greater Palm Springs to family, friends or associates? Very unlikely 3% 2% 4% 8% 0% Somewhat unlikely 1% 2% 1% 0% 0% Neither likely or unlikely 2% 2% 3% 3°% 0% Somewhat likely 17% 20% 16% 14% 3% Very likely 77% 75% 76% 75% 98% PERCEPTION OF DESTINATION - Based an your experience in Greater Palm Springs during this visit, what was your overall perception of the destination? Very positive 85% 83% 86% 82% 95% Somewhat positive 13% 14% 11% 17% 5% Neutral 2% 1% 3% 2% 0% Somewhat negative 1%, 1% 0% 0% 0% Very negative 1% 1% 0% 0% 0% 17 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS DESTINATION EXPERIENCE Annual Average EXPENSES Which of the following categories did your personal travel party incur expenses while in the destination? Dining out Retail shopping Recreation and entertainment Other Local transportation None of the above ❑AILY SPENDING Please indicate your personal travel party's average daily spend while in Greater Palm Springs during your trip, Dining Transportation Recreation and entertainment Shopping Other/misc. Greater Palm Springs Visitor by Accommodation -type Hotel VocolionRentol Timeshare 2"Home 95% 93% 97% 98% 98% 77% 69% 88% 85% 80% 72% 61% 86% 88% 68% 51% 50% 60% 52% 45% 44% 41% 59% 55% 33% 2% 4% 0% 2% 3% $121.41 $32.91 $74,06 $114,51 $43,65 $146.99 $44.86 $100,51 $159.73 $68.78 $83.90 $20.50 $50.87 $57.35 $23.47 $108.05 $140.38 $35.48 $13.89 $70,36 $43.64 $70.09 $88,47 $28.66 $27.38 18 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU This porfion of the study focused an fhe origin of the visitor in regard to: Country or state of origin Purpose of stay: business or leisure Method of travel: COI, plane and other Size of party Money spent Attractions visited Experience ratings: lodging, attractions, service and overall Visitor demographics: employment/Pdiratic marital status; Information analyzed for each of these geographic 'areas of origin: • Canada • Other international countries • Californicliwi 1,44:41 )7 • Other 1).$ 4.cr kes / r: OVERALL HIGHLIGHTS ■ California visitors make up the bulk of GPS visitors (38%), followed by Canada (20%). ■ Destination satisfaction is relatively high across each segmenf, as well as experience in the destination compared to expectations. International visitors are the most likely t❑ recommend the destination to a friend. CANADIAN VISITORS ■ Canadian visitors peak in Q1(28%), followed by Q4 (24%). ■ Average daily spend is $353, largely dining ($126) and shopping ($95). • Canadian visitors frequently spend eight or more nights in GPS. Their average daily spending figure may reflect efforts fo spread costs over these extended stays. • Eighty-two and 68% of Canadian and other international visitors shopped cif retail stores, respectively, compared with 62% of in -state and 70% of national visitors. • Most likely to stay in winter months, 01 and Q4 (28% and 24% of all visitors, respectively). • Most likely to sfay in vacation home rental (28%) or second home (22%). • Most likely to fly fo GPS (75%) into Palm Springs International Airport (85%) and stay over o week (74%). • More likely to be 55+ (73%), retired (54%) and married (82%). • More likely to be Caucasian (94%) and fwo-person travel party (72%). ■ ❑verall, Canadian visitors had a higher participation rate in outdoor activities. They led the domestic segments in visitation to Joshua Tree, participation in both golf and tennis, and hiking. Their ratings of the various outdoor attractions and activities ranged from 4.5 to 4.8 out of 5, generally the highest of the four segments for each activity, ■ Canadian visitors generally tend to visit more of the nine cities of GPS. • Forty-six percent of Canadian respondents indicated that they had enjoyed live entertainment while in the destination, compared with 23% of in -state and 37% of national visitors. OTHER INTERNATIONAL VISITORS ■ Non -Canadian international visitors peak in Q3, accounting for one in six visitors (16%). ■ Average daily spend is $333, largely dining [$125) and shopping [$99). ■ Most likely to visit in 03 (16% of all visitors). ■ Most likely (with California visitors) fo stay in a hotel/resort (45%). 21 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU • More likely to be two -person NH (88%) and managerial/professional (40%). • Mosf likely fo be firs} -trip fo GPS (68%) and to fly info LAX (69%). • Least likely to be satisfied with their accommodations (71%), accommodations' level of service (75%) and the overall destination (79%). • Visitors from non -Canadian infernafional markets are frequenfly flying into Los Angeles (69%), compared to 4% and 16% of in -state and domestic fliers, respectively. • Interestingly, non -Canadian infernafional visitors had a much higher propensity to visit the Palm Springs Aerial Tramway and play tennis. CALIFORNIA VISITORS • California visitors peak in Q2 and 03. • Have the highest level of daily spend for shopping ($141) and recreation/entertainment ($98). • Average daily spend is $445. • Most likely to visit in 02 and Q3 (47%-48% of all visitors). • Most likely (with 'Other International") to stay in a hotel/resort (44%). • Mosf likely to be faking a quick leisure trip (51%); day trippers are 20%, 1-2 night visitors, 28% and short -week visitors (3-4 nights), 25%, • Most likely to drive to GPS (91%); least likely fo fly (6%). • Most likely to be o frequent visitor (8+ visas) fo GPS (26%). • Equally likely to be Millennia's, Gen Y, 45-54, 55-65 or seniors (65+). • Most likely to not book (ravel (slaying with friends/family) (40%) but for those who do, most likely to book less Phan a month ahead. • Allocate more fo recreation, retail shopping and other miscellaneous expenditures. OTHER U.S. VISITORS • Visitors from other U.S. states peak in Q1 at 40%, but still account for roughly a third of all visitors the rest fheyear. • Average daily spend is $364, mostly dining ($117) and shopping ($110). • Masi likely to arrive in Q1 (40% of all visifars). • After Canadian visitors, most likely fo stay 8+ nights (45%). 22 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses DEMOGRAPHICS Greater Palm Springs Visitor by Region Visiting From Annual Average Canada ❑fher Infer, = California Other US 12,069 2,416 964 4,539 4,125 GPS RESIDENCY REGION in which region do you reside? International 8% Canada 20% CA 38% ❑ther US 34% RESIDENCY COUNTRY In which country do you reside? Canada 71% 100% United Kingdom 8% 30% Germany 3% 10% Australia/NewZealand 3% 10% Mexico 3% 9% China 3% 9% France 2% 6% Japan 1% 4% South America 1% 3% Other 5% 18% RESIDENCY U.S. STATE in which U S sidle do you reside? California 52% Washington 8% Oregon 3% Illinois 3% Arizona 3% Minnesota 3% Colorado 2% Nevada 2% New York 2% Texas 2% Michigan 1% Florida 1% Pennsylvania 1% 100% 16% 7% 6% 5% 5% 5% 5% 4% 4% 3% 2% 2% 23 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS GPS Annual Average cont. RESIDENCY U.S. STATE In which U.S. state da you reside'' Wisconsin 1% Arkansas 1% New Jersey 1% Ohio 1% Utah 1% Virginia 1% Massachusetts 1% Idaho 1% Iowa 1% New Mexico 1% Tennessee 1% Georgia 1% Connecticut 0% Missouri 0% Maryland 0% Oklahoma 0% Alaska 0% North Carolina 0% Montana 0% Kansas 0% South Dakota 0% Indiana 0% District of Columbia 0% Nebraska 0% South Carolina 0% Kentucky 0% Greater Palm Springs Visitor by Region Visiting From Canada Other Infer. California Oilier US 24 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS DEMOGRAPHICS AGE Which of the following age categories includes your age? GENDER What is your gender? Greater Palm Springs Visitor by Region Visiting From Annual Average Canada Other Inter. California ❑ther US 18-34 15% 5% 15% 21% 9% 35-44 15% 7% 22% 21% 11% 45-54 18% 14% 24% 20% 18% 55-64 27% 36% 24% 20% 29% 65+ 26% 37% 15% 18% 32% Male 52% 50% 55% Female 49% 50% 45% INCOME Please include the category which best describes your household's approximate annual income. <60,000 60,000 - 79,999 80,000 - 99,999 100,000 -159,999 160,000+ HOUSEHOLD SIZE (adults only) Including yourself, how many people live in your household who are over the age of 18? 51% 52% 49% 48% 18% 12% 23% 21% 16% 22% 21% 18% 23% 22% 14% 16% 15% 14% 15% 29% 34% 33% 26% 30% 16% 18% 11% 16% 16% 1 20% 32% 0% 21% 16% 2 59% 50% 88% 56% 64% 3 10% 11% 0% 10% 11% 4+ 11% 7% 13% 13% 8% 2 5 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS HOUSEHOLD SIZE (under 18) Includingyourself, how many people live in your household who are under/he age oi187 GPS Greater Palm Springs Visitor by Region Visiting From Annual Average Canada Oiher Infer. 0 80% 93% 75% 1 10% 4% 13% 2 7% 0% 13% 3+ 4% 4% 0% EDUCATION Whaf isyour highesf level of education? Some high school 1% 1% 1% Completed high school 7% 9% 7% Some college 19% 15% 16% Associates degree 5% 4% 2% Bachelors degree 38% 40% 33% Graduate degree 26% 22% 30% California ❑ther US 77% 81% 15% 4% 5% 11% 4% 4% 0% 0% 7% 5% 21% 18% 7% 5% 38% 38% 23% 30% MARITAL STATUS Mal is your marital status? Single 13% 5% 16% 17% 11% Married 73% 82% 70% 70% 73% ❑ivorced 4% 2% 3% 3% 5% Domestic partnership 5% 6% 6% 5% 6% Widowed 4% 4% 4% 3% 5% OCCUPATION Which of the following best describes your occupation? Retired 31% 47% 19% 20% 37% Mngmenf/Bus. Professional 25% 21% 31% 27% 25% Mkfing/Sales/Office 9% 5% 8% 11% 8% Medical 8% 7% 10% 9% 8% Gov, Affairs 5% 4% 8% 6% 4% Const./Extraction/Main(, 4% 4% 2% s 5% 2% ETHNICITY Whaf is your ethnic background? Caucasian 81% 94% 62% 72% 88% Asian 5% 2% 17% 7% 2% Multi -racial 4% 2% 4% 5% 3% Hispanic/Latino 5% 0% 12% 9% 2% Black/African American 2% 0% 1% 2% 2% ❑ther 1% 1% 3% 1% 1% 26 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS BOOKING TRAVEL Haw did you book your (ravel? Via the interne{ Did not book travel (stayed wlfriends/family) Phoned provider directly Used a travel agent Friend/Spouse Other GPS Greater Palm Springs Visitor by Region Visiting From Annual Average Canada Other Infer. California Other US 57.8% 71% 65% 42% 66% 25.3% 18% 13% 40% 18% 6.8% 5% 2% 9% 7% 3.9% 5% 16% 1% 4% 5,7% 2% 3% 9% 5% 0,3% 0% 0% 0% 0% WHEN TRAVEL BOOKED How (Orin advance did you book your travel? ❑ecided day of 6% 2% 2% 12% 3% Less than 1 week 10% 2% 6% 21% 4% 1- 2 weeks 11% 5% 6% 18% 7% 3 - 4 weeks 13% 9% 8% 17% 12% More than 1 month 60% 81% 76% 33% 73% LENGTH OF STAY How many nights oreyou staying in Greater Palm Springs during your visit? 1- 2 nights 3 -4 nights 5-6 nights 7 nights 8+ nights 14% 1% 16% 28% 6% 18% 6% 17% 25% 16% 9% 6% 8% 8% 12% 13% 12% 12% 9% 18% 37% 74% 38% 10% 45% ACCOMMODATIONS Whof type of accommodations are you slaying in while in Greater Palm Springs? Hotel/Resort 31% 17% 45% 44% 25% Friends/Family 20% 15% 20% 22% 21% Vacation home rental 16% 28% 22% 7% 17% Timeshare 14% 9% 7% 14% 18% 2nd home 12% 22% 3% 9% 11% RV Park 4% 4% 1% 2% 5% Other 3% 4% 3% 1% 3% TRAVEL PARTY SIZE including yourself, how many people traveled in your immediate party with you on this trip to Greater Palm Springs? 1 13% 9% 14% 14% 14% 2 58% 72% 50% 50% 61% 3 10% 7% 11% 12% 8% 4 12% 8% 15% 15% 10% 5 4% 2% 6% 4% 4% 6+ 4% 3% 5% 5% 3% 27 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is fne primary purpose of your {ravel for business or leisure? Leisure Business - other Business - convention or conference TYPE OF LEISURE TRAVEL - Which of the following best describes your leisure trip? General vacation Quick leisure Trip Visiting friends/relatives Golf/Hike/Recreati an Special Event/Festival Romantic Trip Other FREQUENCY OF LEISURE TRAVEL How many fimes haveyou been to Great- er Palm Springs for leisure purposes in the Iasi 3 years? First Trip 2 trips 3 - 4 trips 5 - 7 trips 8+ trips Business Trip only TRANSPORTATION TRANSPORTATION TO GPS Whof was your primary mefhod of {ravel fa Greater Palm Springs? Personal vehicle Air RV Charter bus/motor coach Train Scheduled bus Other What alrporf did you fly into? Palm Springs Los Angeles Ontari❑ San Diego Sonia Ana GPS Annual Average 93% 4% 3% Greater Palm Springs Visifcr by Region Visiting From Canada Other Infer. 97% 2% 1% 90% 6'% 3% California Other US 94% 4% 2% 91% 5% 4% 43% 63% 59% 22% 51% 29% 13% 17% 51% 18% 10% 6% 11% 10% 11% 7% 10% 2% 4% 9% 5% 2% 4% 7% 6% 3% 2% 3% 4% 2% 3% 3% 2% 2% 3% 29% 24% 68% 19% 34% 16% 17% 12% 15% 18% 28% 34% 13% 27% 29% 9% 9% 3% 12% 7% 17% 15% 4% 26% 12% 1% 0% 1% 1% 1% 53% 30% 23% 91% 34% 42% 66% 75% 6% 61% 3% 3% 0% 2% 4% 1% 0% 1% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 60% 85% 13% 69% 63% 23% 9% 69% 6% 16% 8% 3% 1% 22% 11% 4% 1% 7% 2% 5% 1% 0% 0% 1% 2% 28 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS cont. TRIP PURPOSE TRANSPORTATION IN GPS What was your primarymeans of transportation while in GPS? Personal car Rental car Walk Taxi Other DESTINATION EXPERIENCE ASPECTS OF TRIP Percent of people who rated aspects their trip excellent or very good. 5afisfacfion of your accommodations Service provided by accommodations Qualify of service received Overall destination value Overall destination satisfaction DESTINATION FEATURES Percent of people who rated destina- tion features excellent or very good. Accommodations Spas Shopping Live entertainment Museums Dining Nightlife Recreation sports facilities (golf, tennis) Outdoor recreation (hiking, jeep fours) Palm Springs Aerial Tramway National parks/Monuments Golf courses Tennis facilities Cycling Hiking Casinos The Living Desert GPS Greater Palm Springs Visitor by Region Visiting From Annual Average Canada Other Infer. California Other US 57% 44% 38% 84% 39% 37% 52% 50% 10% 52% 3% 3% 8% 2% 4% 1% 0% d% 1% 2% 3% 1% 4% 2% 5% 87% 87% 71% 86% 90% 86% 84% 75% 86% 89% 91% 90% 79% 91% 92% 91% 91% 83% 89% 93% 94% 93% 79% 95% 96% 93% 93% 93% 92% 93% 93% 93% 95% 94% 92% 92% 93% 94% 92% 92% 86% 88% 88% 87% 84% 95% 95% 96% 96% 95% 95% 95% 94% 95% 94% 85% 82% 86% 87% 83% 97% 97% 94% 98% 98% 97% 96% 96% 98% 96% 96% 94% 97% 97% 96% 95% 96% 95% 96% 93% 98% 99% 99% 97% 99% 96% 99% 96% 94% 96% 88% 92% 93% 89% 82% 95% 97% 96% 96% 94% 93% 92% 99% 93% 93% 96% 97% 98% 97% 94% 29 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS DESTINATION EXPERIENCE RETURNING TO GREATER PALM SPRINGS Are you planning on returning fo Greaf- er Palm Springs for leisure purposes? Greater Palm Springs Visitor by Region Visiting From Annual Average Canada Other Inter. California Other US Definitely 68% 69% 67% 71% 63% Likely 21% 21% 13% 21% 23% Possible 9% 9% 13% 7% 12% Unlikely 1% 0% 4% 0% 2% Definitely not 1% 1% 4% 0% 0% ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rafe your actual experience in Greater Palm Springs compared fo what you anticipated your experience would be. Much better 30% 26% 38% 28% 32% Somewhat better 29% 30% 29% 30% 28% Equals Anticipated 38% 40% 29% 38% 38% Somewhat worse 3% 3% 4% 3% 2% Much worse 1% 1% 0% 2% 0% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be fo recommend visifing Greafer Palm Springs fo family, friends or associates? Very unlikely 3% 4% 4% 2% 3% Somewhat unlikely 1% 1% 4% 1% 1% Neither likely or unlikely 2% 3% 0% 2% 2% Somewhat likely 17% 12% 21% 16% 20% Very likely 77% 80% 71% 77% 75% PERCEPTION OF DESTINATION Based on your experience in Greater Palm Springs during this visit, what was your overall percepfion of the desfinafion? Very positive 85% 86% 83% 85% 85% Somewhat positive 13% 11% 17% 11% 14% Neutral 2% 1% 0% 2% 1% Somewhat negative 1% 0% 0% 1% 1% Very negative 1% 1% 0% 0% 0% 3 0 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS ❑ESTINATION EXPERIENCE EXPENSES Which of the following categories did your personal travel party incur expenses while in the destination? Dining out Retail shopping Recreation and entertainment Other Local transportation None of the above DAILY SPENDING Please indicafe your personal travel party's average daily spend while in Greater Palm Springs during your trip. Dining Transportation Recreation and entertainment Shopping Ofherlmisc. GPS Annual Average Greafer Palm Springs Visitor by Region Visiting From Canada Other Inter. California Other US 95% 99% 100% 92% 94% 77% 93% 96% 65% 74% 72% 78% 67% 62% 79% 51% 61% 50% 45% 49% 44% 64% 50% 22% 52% 2% 0% 0% 3% 4% $121.41 $32.91 $74.06 $114.51 $43.65 $125.79 $125.22 $44.34 $26.11 $53.17 $57,50 $95.28 $98.57 $34.61 $25.28 $125.50 $16.62 $98.27 $141.03 $63.15 $117.27 $33.55 $70.29 $109.89 $33.12 31 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU VISITOR BY CITY This portion of the study focused on the visitor by city in Grpafer Pal4F1 Springs, granting an in-depth visitor profile of the visitor stay whin each of the following eight cities: • Palm Springs • Desert Not Springs ■ Cathedral City • Poncho Mirage • Palm Desert • Indian Wells • La Quintal • lndio Information analyzed for each city slay included: • Demographics • Booking mode and length of stay ■ Size of travel party • Trip purpose and frequency • Transportation ■ Destination experience • Spending OVERALL HIGHLIGHTS, BY CITY • Each of the cities in GPS is similar to its neighbors, yet each has its unique qualities. • Wifh fhe exception of one community, fhe likelihood of recommending GPS to friends/family is of least 92%. • Cathedral Cify and Palm Deserf are least likely to have children as visitors; La Quints is most likely to have married couples and children as visitors. • Hispanic/Lafino visitors prefer Indio; Asian visitors prefer Desert Hof Springs and Indian Wells. ■ Palm ❑eserf visitors ore most likely to stay fora week or more. • Palm Springs attracts the most first-time visitors to GPS. • UK visitors comprise 18% of ail infernafional guests. PALM SPRINGS • One in five Palm Springs visitors are single (20%). • Nearly half of fhe (rips fo Palm Springs were firs+ trips fo Greater Palm Springs (49%). DESERT HOT SPRINGS ■ UK visitors comprise 25% of all infernafional guest's. • German and Mexican visitors each comprise 13% of all infernafional guests. CATHEDRAL CITY • Has the highest proportion of visitors who golf or hike (16%). RANCHO MIRAGE • After La Quinfa, has fhe wealthiest visitors (60% of guests have annual income of $100K+), PALM DESERT • Most likely to have refired visitors (26%). ■ Most likely to stay 7+ nights (33%). 33 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU INDIAN WELLS • UK, Chinese and Japanese guests comprise 13%-14% of all international visitors. LA QU!NTA ■ Most likely to have guests who fly info GPS (54%). INDIO ■ Californians comprise 72% of ail visitors. • German, Australian/New Zealand and Chinese guests each comprise 10% of all international visitors to Indio. DEMOGRAPHICS, BY CITY ■ Half of Palm Desert visitors and nearly half (47%) of Indio visitors are 55+. ■ Nearly half (48%) of Desert Hof Springs visitors are 18-44. • Male visitors outnumber female visitors by the widest margins in Indian Wells (60%/40%), Palm Desert (58%/42%) and both Cathedral Cify and La Quinfa (56%/44%). • La Quinta, Indian Wells and Rancho Mirage attract the wealthiest ($100K+ income) visitors (69%, 60% and 60%, respectively). ■ Two -adult households account for 100% of Cathedral Cify and Palm Desert visitors. ■ ❑ne in five Palm Springs visiiars are single (20%). ■ 88% of La Quinfa visitors, 83% of Palm Desert visitors and 81% of Rancho Mirage visitors are married or in a domestic partnership. ■ La Quinfa and Indian Wells have the highest proportion of management/ business/professional visitors (47 and 44%, respectively). • 17% of Indio visitors are Hispanic or Latino, and 14% of Desert Hot Springs visitors and 13% of Indian Wells visitors are Asian. BOOKING MODE AND LENGTH OF STAY, BY CITY ■ While visiting guests are significantly more likely to book via the interne', regardless of where stayed, in Indio over a fourth (27%) phoned the provider directly. ■ ❑ver Iwo -Thirds of La Quinfa visitors (68%) book their travel over a month 34 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU in advance. ■ Three in five Indio visitors (60%) slay jusf 1-2 nights. • Two in five La Quinfa visitors (42%) stay 3- 4 nights. SIZE OF TRAVEL PARTY, BY CITY ■ Two -person (ravel parties account for a majority of visitors, and are highest in Desert Hot Springs (63%) and Indian Wells (61%). • Four -person (ravel parties are highest in Cathedral City (18%). TRIP PURPOSE AND FREQUENCY, BY CITY ■ While most visitors in Greater Palm Springs are on leisure trips, 21% of Indian Wells guests are on business trips. • Consistent with the trip length for Indio, over three fifths of leisure trips are "Quick leisure trips" (52%). • One in six leisure trips to Desert Hof Springs are "romantic," and the same proportion of trips fo Cathedral Cify are for golf/hiking/recreation. • Nearly half of the trips fo Palm Springs were first trips fo GPS (49%) while a third of trips fo Indio and over a quarter of trips to La Quinta were third trips to the area. TRANSPORTATION, BY CITY ■ While half of visitors fo Greater Palm Springs drive in their personal vehicle fo GPS, the proportions are highest in Indio (83%), Desert Hot Springs (66%) and Cathedral City (54%). • The highest proportion of flights info GPS are La Quints visitors (54%), over half of whom (56%) fly info Palm Springs International Airport. • Renfal car use for transportation within GPS is highest in Desert Hof Springs (100%), La Quinfa (54%) and Palm ❑eserf (50%). DESTINATION EXPERIENCE, BY CITY • Ratings of accommodations and GPS in general are very high with few notable exceptions. • Desire to return to GPS is generally very high. ■ Likelihood to recommend GPS to friends/family is generally high in most cities. 35 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SPENDING, BY CITY ■ Visitors are consistently most likely to incur expenses dining out and shopping. • Daily spending on dining is highest in Indian Wells ($199). ■ Daily spending an retail shopping is highest in La Quinfa ($515). • Daily spending an transportation and recreation/entertainment is highest in Indio ($150 and $246, respectively). 3 6 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses DEMOGRAPHICS Greater Palm Springs Visitor by City Stay (based on city locoiion of hofel) Annual Average pg DI -IS 12,069 1,456 80 CC REA 73 430 PD 758 IW LO INDIO 313 142 93 RESIDENCY REGION In which region do you reside? International 8% 17% 11% 4% 7% 8% 10% Canada 20% 13% 9% 14% 9% 15% 8% CA 38% 43% 56% 48% 51% 44% 52% Other US 34% 28% 24% 34% 33% 33% 30% RESIDENCY COUNTRY In which country do you reside? Canada United Kingdom Germany Australia/New Zealand Mexico China France Japan South America Other RESIDENCY U.S. STATE In which U.S. sfafe do you reside? 9% 3% 18% 8% 44% 72% 30% 17% 71% 42% 44% 77% 57% 65% 43% 68% 70% 8% 18% 25% 0% 21% 9% 14% 5% 0% 3% 7% 13% 8% 1% 4% 4% 3% 10% 3% 9% 0% 8% 3% 4% 0% 3% 10% 3% 2% 13% 0% 1% 1% 2% 0% 0% 3% 3% 0% 0% 3% 3% 14% 0% 10% 2% 5% 0% 0% 1% 3% 0% 3% 0% 1% 1% 0% 0% 0% 3% 13% 3% 0% 1% 1% 0% 0% 3% 1% 4% 0% 0% 5% 11% 6% 8% 9% 6% 7% 16% 0% California 52% 60% 70% 58% 61% 57% 64% 59% 81% Washington 8% 5% 3% 2% 5% 6% 5% 9% 1% Oregon 3% 2% 2% 0% 3% 2% 2% 3% 0% Illinois 3% 1% 0% 0% 3% 3% 4% 1% 0% Arizona 3% 4% 5% 5% 4% 4% 4% 1% 2% Minnesota 3% 1% 2% 0% 1% 1% 2% 2% 2% Colorado 2% 2% 0% 5% 2% 2% 1% 1% 4% Nevada 2% 3% 0% 5% 2% 1% 0% 1% 2% NewYork 2% 3% 2% 2% 2% 2% 0% 4% 0% Texas 2% 2% 2% 0% 2% 2% 4% 3% 1% Michigan 1% 1% 0% 3% 1% 2% 1% 0% 2% Florida 1% 1% 0% 0% 1% 2% 0% 3% 0% Pennsylvani❑ 1 1% 0% 3% 1% 2% 1% 1% 0% 37 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS con+. RESIDENCY U.S. STATE In which U.S stole do you reside? Wisconsin Arkansas New Jersey Ohio Utah Virginia Massachusetts Idaho Iowa New Mexico Tennessee Georgia Connecticut Missouri Maryland Oklahoma Alaska North Carolina Montana Kansas Soufh Dakota Indiana District of Columbia Nebraska Soufh Carolina Kentucky North Dakota Maine Louisiana Alabam❑ Hawaii Mississippi New Hampshire Wyoming Vermont Greater Palrn Springs Visitor by City Stay (based on cifyloc°lion of hole') Annual Average PS DHS CC RM PD IW LQ INDIO 1% 0% 0% 2% 1% 1% 1% 1% 0% 1% 1% 3% 0% 1% 1% 0% 1% 0% 1% 1% 0% 5% 1% 1% 0% 0% 0% 1% 1% 0% 0% 1% 1% 0% 0% 0% 1% 1% 0% 0% 0% 1% 1% 1% 1% 1% 1% 0% 2% 1% 1% 1% 1% 1% 1% 1% 2% 2% 1% 1% 0% 2% 0% 1% 1% 0% 0% 1% 1% 0% 0% 0% 1% 0% 0% 0% 1% 0% 2% 0% 0% 1% 1% 2% 0% 1% 1% 0% 0% 0% 1% 0% 0% 2% 0% 1% 0% 1% 1% 1% 1% 3% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 1% 0% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 2% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 2% 1% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 1% 0% 0% 0% 1% 1% 1% 0% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% 2% 0% 1% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 38 GREATER PALM SPRINGS CONVENTION S. VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS can+, RESIDENCY U.S. STATE In which U.S. state do you reside? Delaware Rhode Island West Virginia AGE Which of the following age categories includes your age? GENDER Who{ is your gender? Annual Average 0% 0% 0% Greater Palm Springs Visitor by Cify Sfay (based on city location of hotel) PS DHS 0% 0% 0% 0% 0% 0% CC RM 0% 0% 0% 0% 0% 0% P❑ IW LO INDI❑ 0% 0% 0% 0% 0% 0% 18-34 15% 19% 30% 23% 11% 13% 14% 10% 18% 35-44 15% 20% 18% 7% 22% 15% 28% 24% 11% 45-54 18% 21% 18% 27% 27% 22% 25% 23% 22% 55-64 27% 22% 21% 32% 24% 26% 23% 28% 31% 65+ 26% 16% 11% 10% 17% 24% 10% 16% 16% Male 52% 50% 48% Female 49% 50% 53% INCOME. Please include the category which besf describes your household's approximate annual income. <60,000 18% 19% 20% 60,000 - 79,999 22% 23% 27% 80,000 - 99,999 14% 16% 14% 100,000 -159,999 29% 29% 26% 160,000+ 16% 13% 14% HOUSEHOLD SIZE [adults only) Including yourself, how many people live in your household who are over the age of 18? 56% 54% 44% 47% 26% 10% 17% 20% 23% 11% 28% 29% 6% 30% 58% 60% 42% 40% 13% 12% 16% 18% 13% 11% 37% 31% 21% 29% 56% 50% 44% 50% 11% 32% 11% 17% 8% 18% 32% 21% 37% 12% 1 20% 16% 18% 0% 16% 0% 16% 22% 23% 2 59% 64% 82% 100% 53% 100% 53% 56% 51% 3 10% 11% 0% 0% 11% 0% 22% 0% 9% 4+ 11% 9% 0% 0% 21% 0% 9% 22% 16% 39 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS Greater Palm Springs Visitor by City Stay (based on cif)/lacafion of hotel) Annual Average PS DHS DEMOGRAPHICS HOUSEHOLD SIZE (under 18) Including yourself, how many people live in your household who are underlhe age of 189 0 80% 84% 91% 1 10% 4% 0% 2 7% 9% 9% 3+ 4% 2% 0% EDUCATION Who{ isyour highest level of education? Some high school 1% 0% 3% Completed high school 7% 6% 9% Some college 19% 20% 20% Associates degree 5% 6% 10% Bachelors degree 38% 37% 28% Graduate degree 26% 26% 29% MARITAL STATUS What is your marital slofus? CC RM 100% 84% 0% 11% 0% 0% 0% 5% 0% 0% 8% 3% 24% 12% 4% 5% 35% 45% 22% 30% PD IW 100% 72% 0% 13% 0% 9% 0% 6% 1% 0% 6% 4% 15% 10% 5% 3% 40% 55% 30% 25% LC) INDIO 33% 81% 44% 12% 0% 7% 22% 0% 0% 0% 2% 6% 11% 36% 5% 6% 47% 38% 30% 14% Single 13% 20% 16% 14% 12% 11% 15% 6% 17% Married 73% 63% 60% 60% 76% 78% 76% 82% 62% Divorced 4% 3% 4% 10% 3% 3% 4% 1% 4% Domestic partnership 5% 9% 10% 10% 5% 5% 3% ; 6% 9% Widowed 4% 3% 4% 5% 2% 2% 2% 2% 4% OCCUPATION Which of the following best describes your occupafion? Retired 31% 20% 16% 12% 16% 26% 11% 13% 23% Mngment/Bus. Professional 25% 29% 38% 25% 38% 30% 44% 47% 27% Wing/Sales/Office 9% 10% 10% 8% 11% 9% 15% 11% 5% Medical 8% 9% 8% 12% 11% 10% 8% 6% 10% Gov. Affairs 5% 7% 8% 7% 6% 7% 4% 3% 5% ConsfJExtraction/Maint. 4% 4% 4% 11% 2% 3% 3% 1% 3% ETHNICITY What is your efhnic background? Caucasian 81% 76% 70% 68% 77% 80% 75% 83% 59% Asian 5% 6% 14% 8% 8% 8% 13% 7% 12% Multi -racial 4% 4% 4% 7% 5% 3% 2% 2% 8% Hispanic/Latino 5% 6% 9% 7% 5% 4% 5% 2% 17% Black/African American 2% 3% 0% 7% 2% 2% 3% 1% 1% Other 1% 3% 1% 1% 2% 1% 1% 2% 2% 40 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS 1BOOKFNG TRAVELARRANGEMENTS1 BOOKING TRAVEL How did you book your travel? Annual Average Grealer Palm Springs Visifor by City Stay [based on city location of hotel] PS DHS CC RM PD IW LQ INDIO Via the interne( 57.8% 67% 66% 64% 62% 66% 69% 73% 53% .ldnot Loth frUvel(sfoyedwllriends/family) 25.3% 9% 6% 11% 9% 10% 4% 6% 15% Phoned provider directly 6.8% 8% 13% 4% 14% 9% 11% 9% 27% Used a (ravel agent 3.9% 6% 6% 0% 5% 5% 7% 6% 1% Friend/Spouse 5.7% 3% 1% 14% 2% 3% 2% 1% 1% Other 0.3% 6% 8% 7% 7% 7% 8% 5% 3% WHEN TRAVEL BOOKED How far in advance did you book your fravl? Decided day of Less than 1 week 1- 2 weeks 3 - 4 weeks More than"! month 6% 3% 5% 1% 3% 1% 2% 1% 5% 10% 11% 10% 14% 13% 10% 16% 9% 11% 11% 15% 19% 12% 13% 10% 16% 14% 16% 13% 19% 21% 26% 17% 18% 18% 7% 38% 60% 51% 45% 47% 55% 59% 48% 68% 29% LENGTH OF STAY How many nights are you slaying in Greater Palm Springs during your visit? 1- 2 nights 14% 35% 39% 32% 26% 25% 33% 18% 60% 3 - 4 nights 18% 33% 35% 25% 37% 28% 35% 42% 22% 5-6 nights 9% 11% 10% 18% 12% 15% 14% 13% 2% 7 nights 13% 10% 8% 15% 16% 17% 9% 11% 4% 8+ nights 37% 11% 9% 11% 9% 16% 9% 16% 12% ACCOMMODATIONS What type of accommodations ore you slaying in while in Greater Palm Springs? Hafel/Resort 31% Friends/Family 20% Vacafion home rental 16% Timeshare 14% 2nd home 12% RV Park 4% Other 3% TRAVEL PARTY SIZE Including yourself, how many people traveled in your immediate party with you on fhis Trip to Greater Palm Springs? 100% 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 100% 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 100% 100% 100% 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1 13% 13% 9% 7% 11% 9% 12% 10% 16% 2 58% 60% 63% 52% 56% 60% 61% 58% 58% 3 10% 8% 10% 15% 12% 10% 11% 11% 10% 4 12% 11% 11% 18% 13% 12% 11% 13% 12% 5 4% 3% 4% 4% 3% 4% 2% 1% 2% 6+ 4% 5% 4% 4% 4% 5% 4% 7% 2% 41 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is the primary purpose of your travel for business or leisure? Annual Average Leisure 93% Business - other 4% Business -convention or conference 3% TYPE OF LEISURE TRAVEL - Which of the fallowing best describes your leisure Trip? General vacation Quick leisure Trip Visifing friends/relatives Golf/Hike/Recreation Special Evenf/Fesfival Romantic trip Other Greater Palm Springs Visitor by Cify Slay (based on city location of hotel) PS DHS 92% 96% 5% 1% 3% 3% CC RM PD IW 86% 88% 5% 4% 8% 7% 88% 6% 6% 79% 7% 15% LQ INDIO 92% 92% 4% 5% 4% 2% 43% 40% 36% 28% 35% 43% 25% 34% 16% 29% 36% 39% 36% 40% 34% 35% 30% 62% 10% 3% 1% 6% 5% 7% 6% 8% 7% 7% 4% 1% 16% 5% 6% 13% 11% 5% 5% 8% 5% 9% 7% 4% 11% 12% 7% 3% 7% 17% 3% 6% 4% 8% 4% 1% 3% 2% 0% 2% 2% 2% 2% 1% 2% FREQUENCY OF LEISURE TRAVEL How many limes have you been fo Great- er Palm Springs for leisure purposes in the lost 3 years2 First Trip 29% 49% 43% 41% 38% 41% 34% 32% 19% 2 trips 16% 16% 24% 19% 15% 19% 18% 17% 12% 3 - 4 trips 28% 18% 19% 19% 22% 24% 20% 27% 33% 5 - 7 trips 9% 6% 9% 12% 9% 6% 10% 7% 16% 8+ trips 17% 8% 5% 8% 12% 9% 13% 14% 18% Business trip only 1% 2% 1% 0% 4% 2% 5% 3% 1% TRANSPORTATION TRANSPORTATION TO GPS Mai was your prima'y method of travel to Greoler Palm Springs? Personal vehicle 53% 52% 66% 64% 57% 54% 58% 46% 83% Air 42% 46% 26% 34% 41% 45% 41% 54% 13% RV 3% 0% 0% 0% 0% 0% 0% 0% 1% Charter bus/motor coach 1% 1% 3% 1% 0% 0% 1% 0% 1% Train 0% 0% 1% 0% 0% 0% 0% 0% 1% Scheduled bus 0% 0% 4% 0% 0% 0% 0% 0% 0% Other 090 0% 0% 0% 0% 0% 0% 0% 1% Who! airport did you fly info? Palm Springs 60% 44% 50% 63% 57% 52% 64% 56% 80% Los Angeles 23% 34% 20% 25% 26% 26% 17% 26% 20% Ontario 8% 7% 10% 13% 10% 6% 10% 7% 0% San Diego 4% 7% 10% 0% 1% 7% 4% 7% 0% Santa Ana 1% 0% 0% 0% 1% 4% 0% 2% 0% 4 2 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS con+. TRIP PURPOSE TRANSPORTATION IN GPS What was your primary means of transportation while in GPS? Personal car Rental car Walk Taxi Other DESTINATION EXPERIENCE ASPECTS OF TRIP Percent. of people who rated aspects their trip excellent or very good. Satisfaction of your accommodations Service provided by accommodations Qualify of service received Overall destination value Overall destination satisfaction DESTINATION FEATURES Percent of people who rated destina- tion features excellent or very good. Accommodations Spas Shopping Live entertainment Museums Dining Nightlife Recreation sports facilities (golf, Tennis) Outdoor recreation (hiking jeep fours) Palm Springs Aerial Tramway National parks/Monuments Golf courses Tennis facilities Cycling Hiking Casinos The Living Desert Greafer Palm Springs Visifar by City Stay (based on city location of hotel) Annual Average PS DNS CC RM PD IW LQ INDIO 57% 48% 60% 0% 56% 43% 51% 31% 77% 37% 37% 40% 100% 36% 50% 26% 54% 21% 3% 13% 0% 0% 3% 2% 0% 15% 2% 1% 0% 0% 0% 3% 2% 9% 0% 0% 3% 3% 0% 0% 3% 2% 14% 0% 0% 87% 82% 80% 86% 82% 87% 91% 91% 94% 87% 95% 95% 93% 86% 93% 89% 92% 90% 86% 83% 95% 95% 95% 92% 85% 88% 97% 95% 97% 96% 96% 96% 95% 94% 98% 95% 96% 95% 88% 89% 95% 94% 93% 92% 96% 96% 93% 93% 93% 84% 95% 83% 83% 89% 93% 93% 100% 95% 100% 95% 100% 0% 100% 100% 100% 100% 100% 50% 100% 100% 100% 92% 97% 94% 89% 97% 89% 91% 95% 93% 98% 92% 100% 94% 86% 92% 77% 94% 91% 92% 88% 96% 95% 94% 87% 94% 94% 96% 75% 89% 84% 88% 93% 94% 97% 97% 88% 96% 95% 97% 79% 88% 86% 89% 100% 100% 99% 100% 90% 98% 97% 99% 97% 86% 100% 86% 50% 86% 96% 88% 98% 96% 96% 94% 93% 93% 96% 98% 100% 95% 90% 100% 84% 89% 100% 98% 95% 94% 95% 93% 91% 96% 95% 98% 85% 93% 85% 95% 69% 95% 77% 93% 77% 98% 95% 100% 92% 79% 97% 95% 83% 86% 77% 77% 88% 93% 89% 83% 92% 0% 100% 100% 94% 95% 100% 100% 100% 82% 89% 94% 86% 100% 100% 89% 90% 83% 100% 88% 43 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS DESTINATION EXPERIENCE Greater Palm Springs Visifor by Cify Stay (based on city location of hafel) Annual Average PS DHS CC RM PD IW LQ INDIO RETURNING TO GREATER PALM SPRINGS Are you planning on returning fo Great- er Palm Springs for leisure purposes? ❑efinifely 68% 68% 60% 0% 64% 73% 42% 31% 79% Likely 21% 22% 33% 50% 25% 16% 25% 46% 19% Possible 9% 10% 7% 50% 8% 7% 33% 8% 2% Unlikely 1% 0% 0% 0% 3% 5% 0% 0% 0% Definitely not 1% 0% 0% 0% 0% 0% 0% 15% 0% ACTUAL VERSUS ANTICIPATED EXPERIENCE Please rate your actual experience in Greater Palm Springs compared to what you anticipated your experience would be. Much better 30% 34% 40% 50% 39% 30% 19% 15% 35% Somewhat better 29% 27% 20% 0% 33% 23% 31% 38% 28% Equals Anticipated 38% 34% 33% 50% 28% 43% 44% 23% 37% Somewhat worse 3% 5% 7% 0% 0% 5% 3% 8% 0% Much worse 1% 0% 0% 0% 0% 0% 3% 15% 0% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be fo recommend visifing Greater Palm Springs fo family, friends or associates? Very unlikely 3% 0% 0% 0% 0% 2% 3% 15% 2% Somewhat unlikely 1% 1% 0% 0% 6% 0% 3% 8% 0% Neither likely or unlikely 2% 3% 0% 0% 0% 5% 3% 0% 0% Somewhat likely 17% 19% 33% 50% 17% f 11% 19% 38% 19% Very likely 77% 77% 67% 50% 78% 82% 72% 38% 79% PERCEPTION OF DESTINATION - Eased on your experience in Greafer Palm Springs during Ibis visit, what was your overall perception of the destination? Very positive 85% 81% 87% 100% 86% 80% 86% 62% 88% Somewhat positive 13% 18% 7% ' 0% 11% 18% 11% 15% 12% Neutral 2% 0% 7% 0% 0% 2% 3% 0% 0% Somewhat negative 1% 1% 0% 0% 3% 0% 0% 0% 0% Very negative 1% 0% O% 0% 0% 0% 0% 23% 0% 44 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS ❑ESTINATION EXPERIENCE 1 EXPENSES Which of the following categories did your personal travel party incur expenses while in the destination? Dining out Retail shopping Recreation and entertainment Other Local transportation None of the above DAILY SPENDING Please indicaie your personal travel party's average doily spend while in Greater Palm Springs during your Trip, Dining Transportation Recreation and entertainment Shopping Other/misc. Annual Average PS OHS Greater Palm Springs Visitor byCity Stay (based on city locafion of hotel) CC RM P❑ IW LQ INDIO 95% 92% 93% 100% 100% 93% 92% 100% 88% 77% 72% 67% 50% 72% 84% 67% 69% 47% 72% 68% 80% 100% 61% 77% 42% 69% 40% 51% 59% 40% 0% 50% 48% 47% 46% 42% 44% 47% 27% 100% 42% 55% 44% 69% 7% 2% 3% 0% 0% 0% 2% 8% 0% 12% $121.41 $ 32.91 $74.06 $114.51 $43.65 $160.41 $51.51 $85.28 $179,45 $74,51 $79,29 $16.33 $87.31 $109.50 $78.75 $57,50 $150.83 $45.00 $42.25 $15.00 $105.63 $25.00 $97,86 $0,00 $64.52 $111.19 $199.22 $32,84 $44,41 $67.76 $95.60 $104.23 $173.70 $29.67 $47.67 $178.08 $133,47 $80.67 $150.00 $127,22 $245.94 $515.44 $166.75 $130.71 $119.72 45 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU VISITOR BY QUARTER This portion of the study focused on the visitor by quarter, granting an in-depth visitor profile in each part of the calendar year: • Q'l: Januaryfhrough March ■ 02: April through June ■ Q3: July through September ■ Q4: October through December Information analyzed for each of These quorfers of fhe year included: • Demographics ■ Booking mode and length of slay • Size of (ravel parfy • Trip purpose and frequency • Transportation ■ Destination experience • Spending OVERALL HIGHLIGHTS, BY QUARTER • Canadian visitors are highest in Q1(28%) and 04 (24%), • California visitors peak in 02 and Q3 (accounting for nearly half of all visitors). • Visitors from other US states peak in Olaf 40% but still account for roughly a third of all visitors the rest the year. • Q2 and Q3 visitors are fess wealthy and less educated, and stay for shorter periods (4.7 - 5.0 nights). • 02 and Q3 visitors are more likely to stay in a hotel or resort (40% and 37%, respectively), while Q2 and Q4 visitors are least likely to rent a vacation home (12% in both quarters). QUARTER 1 • Visitors from US states other than California peak. QUARTER 2 • A quarter of visitors slay with family/friends, and hotel/resorts increase to 37%. • Canadian visitors more likely to make 3-4 trips (35%) or 8+ trips (17%), while international visitors are most likely to make their first trip (70%). QUARTER 3 • Domestic partnerships increase to 12%. • Non-convention/conference business trips peak (10%). QUARTER 4 • Visitors stay primarily at hotels/resorts (29%), with friends/family (20%) or in a timeshare (17%). DEMOGRAPHICS, BY QUARTER • Canadian visitors peak in 01(28%), followed by Q4 (24%). • California visitors peak in 02 and Q3 (accounting for nearly half of all visitors). • Visitors from other US states peak in Q1 at 40% buf still account for roughly a Third of all visitors the remainder of the year. • Non -Canadian international visitors peak in Q3, accounting for one in six visitors (16%). 47 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU • Visitors under 55 generally arrive in Q2 and Q3, while those 55+ generally arrive in Oland 04. • Men outnumber women in 02 and Q3. • While two -adult households are the norm for GPS visitors, three -adult households rise to a third in Q2. ■ GPS visitors are generally affluent, with 50% of those reporting annual HMI in 01 and Q4 over 100K; HHI over $100K drops to 38% in Q2and 03. ■ Three of four respondents (75%) report being married in Q1, Q2, and Q4, while only 3 of 5 report being married in Q3 when domestic partnerships increase to 12%. • Q1 and Q4 visitors are more likely to be retirees. BOOKING MODE AND LENGTH OF STAY, BY QUARTER • 01 visitors are significantly more likely to book via the infernef (54%). • 02 and 03 visitors most likely to not book travel (day trippers, own second home, etc.). • Two-thirds of visitors In 01 and Q4 book 1+ months in advance, versus only half in 02 and 03. ■ Shorter trips (4 nights or less) are of their highest levels in Q2, white long trips (8+ nights) dominate in Q1(52%). ■ Accommodations vary significantly by quarter: o In 01, half stay of hotel/resorts or rent vacation homes. o In Q2, 24% stay with family/friends, and hotel/resorts increase to 37%. ❑ In Q3, hotel/ resorts increase to 40%, and vacation home rentals increase significantly over Q2 (fo 18%). o In Q4, visitors stay primarily at hotels/resorts (29%), with friends/family (20%) or in a timeshare (17%). SIZE OF TRAVEL PARTY, BY QUARTER • Two -person travel parties account for the majority of visitors, but the percentages are down significantly in Q2 and 03. ■ Three -fourths of Canadian travel parties are two people in both Q1 and 04. 48 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU TRIP PURPOSE AND FREQUENCY, BY QUARTER • While most visitors to Greater Palm Springs are on leisure trips, in Q3 non-convention/conference business trips peak (10%), • Over half of leisure visitors are on a general vacation in 01; quick leisure trips are most popular in Q2 (40%). ■ In Q1, Western LiS visitors are more likely to visit 5-7 limes and 8+ times (11% and 26%, respectively). • In Q2, Canadian visitors are more likely to make 3-4 trips (35%) or 8+ trips (17%), while international visitors are most likely to make their first trip (70%). ■ In 03, 55-64 year -olds are most likely to take 5-7 trips. • In 04, Canadian visitors are significantly more likely to hove visited 3-4 times (35% ), while Western US visitors are most likely fo visit 8+ times (24%), TRANSPORTATION, BY QUARTER • While half of visitors to Greater Palm Springs drove in their personal vehicle in all four quarters, two -fifths flew in 01, Q2 and Q4 (43%, 42%, and 45%, respectively). • In Oland Q2, over three -fifths of visitors who flew to Greater Palm Springs did so via Palm Springs International Airport (PSP); only a third used PSP in 03. • In 03, two -fifths (41%) arrived via Los Angeles International Airport (LAX). ■ In Q4, PSP accounted for just over half (52%) of flying visitors, and LAX accounted for 29%. ■ Within Greater Palm Springs, personal cars dominate in Q1 and Q2, while in 03 and 04 rental cars are equally used. 49 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU DESTINATION EXPERIENCE, BY QUARTER ■ While visitors enjoy Greater Palm Springs for many reasons throughout the year, positive ratings are significantly lower for live entertainment, nightclubs/bars/clubs, cycling and shopping in Q3. ■ While consistently highly rated across all time periods, Q2 visitors are the mosf satisfied. ■ In Q2 and 04, three-quarters of visifors staled they would "definitely" plan a return trip to Greater Palm Springs. • Overall, most visitors are "very" or "somewhat" likely to recommend visiting Greater Palm Springs to family, friends and associates, producing very high Net Promoter Scores [NPS): o 01: 85 a Q2:100 o Q3: 92 o Q4: 91 SPENDING, BY QUARTER • While visitors are consistently most likely to incur expenses dining out, shopping and with recreation and entertainment, they are most likely to go shopping (84%) in Q4. ■ Daily spending on dining and retail shopping is highest in Oland 02. o Q1 dining: $124; 01 shopping: $124 ❑ 02 dining: $123; Q2 shopping: $125 5 0 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS Number of Survey Responses DEMOGRAPHICS RESIDENCY REGION In which region do you reside? International GPS GPS Visifor by Quarter Annual Average Q 1 Q2 12,069 3,521 3,230 8% 5% 9% 3 Q4 1,483 3,835 16% 7% Canad❑ 20% 28% 13% CA 38% I27% 47% 7% 24% 48% 35% Other US 34% 40% 31% 29% 34% RESIDENCY COUNTRY In which country do you reside? Canada 71% 86% 58% 30% 77% United Kingdom 8% 4% 12% . 20% 7% Germany 3% Australia/NewZealand 3% 1% 5% 1% 4% 9% 1% 7% 2% Mexico 3% China 3% France 2% Japan 1% South America 1% Other 5% RESIDENCY U.S. STATE In which U.S. state do you reside? 1% 4% 2% 3% 1% 3% 1% 1% 0% 2% 2% 7% California 52% 41% 60% Washington 8% 11% 6% 7% 2% 7% 2% 6% 0% 2% 1% 2% 1% 10% 6% 61% 51% 2% 8% Oregon Illinois 3% 3% 5% 2% 5% 2% 1% 4% 0% 3% Arizona Minnesota 3% 3% 2% 3% 5% 1% 1% 3% 1% 2% Colorado Nevado 2% 2% 2% 2% 1% 2% 5% 2% 5% 2% New York 2% 2% 2% Texas 2% 2% 2% 2% 2% 2% 2% Michigan 1% Florida 1% 2% 1% 1% 1% 1% 1% 1% 1% Pennsylvania 51 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS conf. RESIDENCY U.S. STATE In which U.S. sfafe do you reside? Wisconsin Arkansas GPS GPS Visitor by Quarter Annual Average 01 Q2 1% 2% 1% 1% 0% 0% Q 3 Q4 0% 1% 5% 1% New Jersey Ohio 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% Utah Virginia 1% 1% 1% 1% 0% 1% 1% 1% 1% 1% Massachusetts Idaho 1% 1% 1% 0% 0% 1% 1% 1% Iowa New Mexico 1% 0% 1% 0% 0% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 0% 0% 1% Connecticut Missouri Maryland Oklahoma Alask❑ North Carolina 0% 1% 1% 0% 1% 0% 0% I 1% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% Montana Kansas 0% 0% 1% 0% 1% 0% 0% 0% 0% 0% South Dakota Indiana District of Columbia Nebraska South Carolina Kentucky North Dakota Maine Louisiana Alabama 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 1% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% Hawaii 0% 0% 0% Mississippi 0%, 0% 0% 0% 0% 1% 0% New Hampshire Wyoming Vermonf 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 5 2 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS DEMQGRAPHICS con+, RESIDENCY U.S. STATE In which U.S. stale do you reside? Delaware Rhode Island West Virginia AGE Which of he following age cafegories includes your age? GENDER What is your gender? GPS Visitor by Quarter Annual Average Q 1 Q2 0% 0% 0% 0% 0% 0% 0% 10% o% 18-34 15% 35-44 15% 45-54 18% 55-64 27% 65+ 26% Q 3 Q4 0% 0% 0% 0% 0% 0% 8% 19% 18% 12% 10% 20% 20% 13% 15% 23% 23% 16% 30% 22% 31% 28% 37% 16% 9% 32% Male 52% 48% 53% Female 49% 52% 47% INCOME Please include fhe category which best describes your household's approximate annual income. <60,000 18% 60,000 - 79,999 22% 80,000 - 99,999 14% 100,000 -159,999 29% 160,000+ 16% HOUSEHOLD SIZE (adults only) including yourself, how many people live in your household who are over fhe age of 18? 1 20% 2 59% 3 10% 4+ 11% 60% 50% 40% 50% I 18% 17% 22% 17% 22% 30% 21% 15% 12% 16% 18% 15% 31% 26% 32% 31% 17% 12% 7% 22% 20% 21% 0% 24% 61% 57% 67% 52% 9% 11% 33% 12% 10% 11% 0% 12% 53 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DEMOGRAPHICS HOUSEHOLD SIZE (under 18) Including yourself, how many people live in your householdwho are underihe age of 18? GPS GPS Visifor by Quarter Annual Average Q 1 02 Q3 Q4 0 76% 79% 80% 87% 100% 1 8% 10% 0% 13% 0% 2 8% 7% 7% 0% 0% 3+ 8% 4% 13% 0% 0% EDUCATION Whof is your highesf level of education? Some high school Completed high school Some college Associates degree Bachelors degree Graduate degree 0% 6% 18% 5% 37% 27% MARITAL STATUS What isyour marifal status? Single 11% Married 75% Divorced 4% Domestic partnership 5% Widowed 4% OCCUPATION Which of the following best describes your occupation? 0% 1% 0% 1% 5% 4% 3% 7% 17% 13% 16% 17% 5% 4% 5% 4% 41% 41% 42% 36% 27% 30% 29% 30% 16% 7% 5% 6% 70% 78% 83% 81% 3% 3% 3% 2% 7% 6% 5% 4% 3% 4% 4% 6% Retired 39% 24% 47% 41% 55% Mngmenf/Bus. Professional 30% 40% 25% 30% 26% Mkting/Sales/Office 10% 13% 8% 9% 5% Medical 9% 12% 9% 11% 7% Gov. Affairs 6% 8% 6% 6% 3% Consf./Extraction/Mainf. 5% 4% 4% 3% 3% ETHNICITY What is your ethnic background? Caucasian 83% 76% 88% 87% 93% Asian 5% 8% 5% 3% 1% Multi -racial 4% 4% 4% 3% 2% Hispanic/Latino 4% 6% 2% 3% 1% Black/African American 1% 2% 1% 2% 0% Other 2% 2% 1% 1% 1% 5 4 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS BOOKING TRAVEL ARRANGEMENTS BOOKING TRAVEL How did you book your travel? Via the interne{ Cidnof back travel (stayed w/friends/family) Phoned provider directly Used a travel agent Friend/Spouse Other WHEN TRAVEL BOOKED How farin advance did you bookyour travel? Decided day of Less than 1 week 1- 2 weeks 3-4weeks more than 1 month LENGTH OF STAY How many nighfs are you slaying in Greater Palm Springs during your visit? 1- 2 nights 3 - 4 nights 5-6 nights 7 nights 8+nights ACCOMMODATIONS What Type of accommodations are you staying in while in Greater Palm Springs? Hotel/Resort Friends/Family Vacation home rental Timeshare 2nd home RV Park Of her TRAVEL PARTY SIZE Including yourself, how many people traveled in your immediate party with you an this trip fo Greater Palm Springs? 1 2 3 4 5 6+ G PS Visitor by Quarter Annual Average Q1 02 03 04 51% 22% 6% 3% 5% 0% 6% 10% 11% 13% 60% 14% 18% 9% 13% 37% 31% 20% 16% 14% 12% 4% 3% 13% 58% 10% 12% 4% 4% 54% 48% 48% 51% 17% 26% 30% 22% 7% 6% 3% 6% 3% 3% 3% 4% 0% 10% 14% 2% 1% 0% 0% 0% 5% 9% 7% 13% 10% 12% 10% 15% 68% 49% 9% 17% 14% 21% 7% 10% 11% 13% 52% 24% 7% 3% 13% 9% 10% 11% 20% 12% 50% 65% 21% 14% 20% 17% 8% 10% 13% 14% 28% 38% 25% 37% 40% 29% 19% 23% 17% 20% 24% 12% 18% 12% 9% 14% 13% 17% 12% 11% 9% 15% 5% 1% 3% 5% 5% 3% 1% 2% 14% 16% 12% 10% 66% 53% 42% 62% 7% 11% 13% 9% 8% 14% 22% 11% 2% 3% 9% 4% 3% 3% 3% 5% 55 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS TRIP PURPOSE TRAVEL PURPOSE Is the primary purpose of your travel for business or leisure? Leisure Business - other Business - convention or conference TYPE OF LEISURE TRAVEL - Which of the following hest describes your leisure trip? General vacation Quick leisure Trip Visiting friends/relafives Golf/Hike/Recreation Special Event/Festival Romantic trip Other FREQUENCY OF LEISURE TRAVEL How many times have you been to Great- er Palm Springs for leisure purposes in the last 3 years? First frig 2 trips 3 - 4 trips 5-7frips 8+trips Business Trip only TRANSPORTATION TRANSPORTATION TO GPS What was your primary method of travel to Greater Palm Springs? Personal vehicle Air RV Charter taus/molar coach Train Scheduled bus ❑ther What airport did you fly info? Palm Springs Los Angeles Ontario San Diego Santa Ana GPS GPS Visitor by Quarter Annual Average Q1 Q2 Q3 93% 4% 3% 43% 29% 10% 7% 5% 3% 3% 29% 16% 28% 9% 17% 1% 94% 94% 4% 3% 3% 3% 87% 10% 3% Greater Palm Springs Visitor by Accommodation -type Q4 Hofel Timeshare Vocation 2^d Rental Home 95% 89% 3% I 5% 2% 5% 93% 5% 3% 96% 3% 1% 96% 3% 1% 54% 33% 38% 43% 37% 66% 59% 57% 23% 40% 30% 25% 37% 10% 20% 15% 9% 10% 8% 10% 4% 4% 4% 2% 5% 6% 9% 8% 6% 9% 8% 14% 5% 5% 6% 6% 7% 5% 4% 2% 2% 2% 3% 4% 6% 1% 3% 1% 2% 1% 4% 4% 1% 2% 1% 7% 26% 32% 33% 27% 43% 28% 29% 2% 17% 15% 13% 17% 17% 19% 20% 3% 28% 26% 33% 27% 21% 33% 30% 37% 7% 8% 9% 11% 7% 8% 9% 12% 20% 18% 10% 16% 10% 11% 11% 44% 1% 1% 1% 1% 2% 1% 0% 0% 53% 51% 56% 61% 50% 55% 41% 49% 56% 42% 43% 42% 35% 45% 43% 58% 51% 43% 3% 4% 1% 2% 4% 0% 0% 0% 1% 1% 1% 1% 0% 0% 1% 0% 0% 0% 0% 0% 0% 2% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 60% 72% 63% 37% 52% 50% 61% 59% 87% 23% 13% 22% 41% 29% 29% 27% 20% 9% 8% 996 8% 7% 7% 7% 6% 10% 3% 4% 2% 3% 10% 5% 6% 4% 5% 1% 1% 2% 1% 1% 1% 1% 1% 1% 0% 56 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS GPS Visitor by Quarter cont. TRIP PURPOSE Annual Average Q1 Q2 03 Q4 TRANSPORTATION IN GPS What wos your primary means of transportation while in GPS? Personal car 57% Rental car 37% Walk 3% Taxi 1% Other 3% DESTINATION EXPERIENCE ASPECTS OF TRIP Percent of people who rated aspects of their trip excellent or very good. Satisfaction of 87% your accommodations Service provided 86% by accommodations Qualify of service received 91% Overall destination value 91% Overall destination 94% satisfaction DESTINATION FEATURES Percent of people who rated desfino- lion features excellent or very good. Accommodations Spas Shopping Live entertainment Museums Dining Nightlife Recreation sports facilities (golf, tennis) Outdoor recreation (hiking jeep fours) Palm Springs Aerial Tramway National parks/Monuments Golf courses Tennis facilities Cycling Hiking Casinos The Living Desert 93% 93% 92% 86% 95% 95% 85% 97% 97% 96% 95% 98% 96% 88% 95% 93% 96% 59% 66% 43% 52% 34% 30% 48% 41% 3% 0% 0% 4% 1% 1% 0% 1% 3% 3% 9% 2% 86% 93% 80;0 , 2% 90% 96% 90% 96% 93% 99% 92% 93% 94% 91% 94% 93% 93% 86% 96% 96% 96% 96% 90% 82% 97% 0% 96% 0% 94% 96% 95% 94% 99% 98% 98% 97% 88% 92% 97% 95% 86% 91% 96% 96% 91% 87% 83% 84% 87% 90% 96% 90% 96% 95% 91% 94% 93% 93% 85% 93% 67% 89% 92% 96% 90% 94% 76% 88% 0% 98% 0% 97% 99% 97% 89% 96% 98% 99% 92% 97% 76% 97% 92% 97% 98% 97% 96% 97% 57 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS DESTINATION EXPERIENCE 1 RETURNING TO GREATER PALM SPRINGS Are you planning on returning to Great- er Palm Springs for leisure purposes? ❑efinitely Likely Possible Unlikely Definitely not ACTUAL VERSUS ANTICIPATE❑ EXPERIENCE Please race your actual experience in Greater Palm Springs compared to what you anticipated your experience would be. GPS Visitor by Quarter Annual Average 01 02 03 04 68% 63% 77% 48% 74% 21% 25% 15% 35% 16% 9% 10% 5% 17% 10% 1% 3% 0% 1% 1% 1% O% 0% 0% Much better 30% 28% 36% 35% 31% 30% 32% 26% 26% Equals Anticipated 38% 38% 30% 30% 40% Somewhat worse 3% 3% 0% 0% 3% Much worse 1% 1% 0% 0% 1% Somewhat better 29% RECOMMENDATIONS TO FAMILY AND FRIENDS How likely would you be fa recommend visiting Greater Palm Springs fa family, friends or associates? Very unlikely 3% 4% 0% 4% 3% Somewhat unlikely 1% 1% 0% 0% 1% Neither likely or unlikely 2% 3% 0% 0% 2% Somewhat likely 17% 20% 7% 35% 13% Very likely 77% 71% 93% 61% 82% PERCEPTION OF DESTINATION Based on your experience in Greater Palm Springs during fhisvisif, what was your overall perception ❑f the destination? Very positive 85% 83% 88% 74% 87% Somewhat positive 13% 13% 12% 26% 10% Neutral 2% 2% 0% 0% 2% 1% 0% 0% 1% Very negative 1% 1% D% 0% 0% Somewhat negative 1% 58 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU SURVEY QUESTIONS GPS GPS Visitor by Quarter DESTINATION EXPERIENCE Annual Average Q1 Q2 Q3 04 EXPENSES Which of the following categories did your personal travel party incur expenses while in fhe destination? Dining out 95% 95% 95% 91% 96% Retail shopping 77% 75% 67% 70% 84% Recreation and entertainment 72% 73% 75% 74% 69% Other 51% 51% 45% 39% 52% Local transportation 44% 44% 44% 48% 44% None of fhe above 2% 3% 3% 0% 2% DAILY SPENDING Please indicate your personal travel party's average daily spend while in Grea}er Palm Springs during your trip. Dining $121.41 $124.45 $122.57 $99,76 $118.67 Transportation $32.91 $37.75 $33.79 $53.09 $25.54 Recreation and entertainment $74.06 $89.12 $77.47 $64.35 $52,73 Shopping $114.51 $124.16 $124.50 $94.81 $99.72 Other/misc. $43.65 $47.21 $87.73 $45.00 $29.99 59 GREATER PALM SPRINGS CONVENTION & VISITORS BUREAU GRpalm springs iind yDur oasis. 70100 highway 111 rancho mirage, ea 92270 800.967.3767 I 76 0. 770. 9000 VIS ITGREATERPAfLMSPRI NGS,C OM Short Term Rentals To: City Council of Palm Desert From: Cathy Forrister, resident Canyon Cove since 1989, Retired Bank Manager Dear Council: Asa full time resident of the Coachella Valley for over 40 years and a resident of Palm Desert for over 30 years , I was very disturbed to find that in 2012 the city council changed the terms for which someone could rent a place from 30 days to as little as 2 days. Due to this change I have witnessed an increase in traffic, noise, emergency vehicles at all times day or night in my neighborhood and surrounding areas to the detriment of the neighborhood. For these and many other reasons I expressly hope that you reinstate the 30 day min for Residential zones. I truly feel that short term vacation rentals belong in an area that can be controlled by those who benefit from them and not make the residents be the de facto manager for all the offsite owners and management companies. For several years now, I have especially noticed the increase of party type rentals in the area. When I first decided to move back to Palm Desert as I was working in Palm Desert, I did my due diligence by researching the different areas at all times of the day and all days of the week. I checked the difference CC and R's and city zoning. I decided on South Palm Desert and especially the Canyon Cove and/or Silver Spur Ranch area. I finally decided on Canyon Cove because it was a small community of all ages, yet quite neighborly. By injecting short term rentals into the mix, you take away that comradery, as these are people who are not here for the sole purpose of becoming part of the neighborhood and the owner becomes an investor for profit not home. During my years as a banker, a good share of our customers were seasonal residents, many who rented for a month or more and came back year after year, and then decided to buy hear for the serenity our neighborhoods have always offered. Those that came for a short time stayed in our hotels, motels, time shares and the like. It kept a nice balance for all. Before coming to my opinion, I did read up on both sides of the issue. My conclusion is that no matter what regulations are placed on the short term renters and managers unless they are contained in an area away from residential areas, are patrolled by their own security and enforcement, they will continue to disturb residents. This puts the onerous of calling and reporting on the people being disturb at all times of day and night, putting a blight on our visitors and the travel industry. As an industry, they do not belong in residential areas, but in areas zoned for business. Please return us to the 30 rental requirement for residential areas. Sincerely, Cathy Forrister City of Palm Desert SEP 11 2017 September 7, 2017 Community Development NSWec, -D�LuA..} Planning Commission City of Palm Desert SUBJECT: September 16th Meeting regarding Vacation Homes, PD. I am totally against all type of vacation homes listed for rent under 30 days. I had one of these next door to me . We had 5 feet between our properties in Palm Desert Country Club. The first week it was rented for the weekend of the Tennis Garden in March and the people used a stolen credit card to rent it, they stole two cars from the tennis stadium and left just before the sheriff's arrived. The second week there were more than 53 middle eastern people next door, loud music, screaming kids, dope pipes. Called the sheriff. The rental continued for over a year. Out of that time there were only two weekends where the people were decent but they posted on line Media they were afraid the neighbors would call the police as we were Nasty. ( Never confronted them). Finally,) sent pictures to the owners of how the people trashed their home. He finally stopped renting the house out. The noise level, parked cars everywhere , screaming kids and adults in the pool from morning to late night. These kind of rentals do not belong in a residential area, especially of retired people. All this happened under the current rules that Palm Desert had in place. Nothing seemed to help. Maybe the owner got fined but it sure didn't help us have peace and quite. Sincerely , a owfo4 Barbara ers 76918 Kentucky Ave Palm Desert, Ca 92211 760-777-0065 "gourdpower@ msn.com" (-Liu cf. ,> AP (/vf- e 44kc med,ti7 - ' S4a.-e uA; ( -{-le hu4 From: Tim Sullivan Finailto:tmsu1100(gmail.coml Sent: Tuesday, April 18, 2017 10:59 AM To: Sabby Jonathan <sabbyPionathanandassociates.com<mailto:sabby0jonathanandassociates.com<mailto:sa bbAjonathanandassociates.com%3cmailto:sabby(ionathanandassociates.com »> Subject: Short term rentals Hi Sabby...first and foremost, I hope you and Wendy are great! Take what follows for what its worth and do with it what you will. My goal is simply to provide some personal experience on the impact of short term rentals in the neighborhood. I know this is a tough issue and, honestly, until we had personal experience with it I'm not sure I had too much sympathy with those who were against them...maybe I was best described as neutral on the issue. And let me say, too, I hesitated to send this your way today - I know what a busy time this is for your practice! - but I wanted to strike while the iron was hot. So feel free to take your time in responding, if indeed, you even feel compelled to respond. We've lived on Deergrass Drive for going on 24 years. Its pretty idyllic. We've had great neighbors, its a quiet community, great location, well kept homes, etc. Really, most of what you would want in your neighborhood. The home behind us (sharing a common wall) has been owned, but used sporadically for many years, by a family from Nevada. So I'll concede we've been spoiled. About six months ago or so the home was sold. Starting (to the best of my recollection) Thanksgiving weekend it has been rented many weekends/long weekends. Family re -unions, bachelorette parties, bachelor parties and this past weekend Coachella Music Festival parties/guests. Most weekends it is rented...it is pretty raucous. Even a family re -union is a party. So the noise and festivities start early and go for most of the day (honestly, usually - but not always - they do not go past the 10PM deadline. But eight hours of a party in the yard behind you for a couple to a few days in a row is intrusive). We've had (endured) some late night singalongs in the spa, myriad games of beer pong, several chugging/drinking games with the appropriate chants, many an F-word, etc. Patti has gone by the house three times, on Saturday mornings, to ask the guests to remember they are in a neighborhood and to please watch the volume, language, and in one case the low level fireworks. Its often been the kind of conduct we would have evicted people at Desert Springs for. This past weekend was, honestly, brutal. Total frat house scene. Many people, much drinking and chanting, pretty loud music...from when the guests woke up (say 10am or so) until they left for the festival - say 6PM or so. So you end up closing up the house and putting on the AC (even when its not needed), running the fountains in the pool, etc., to drown out the noise. We didn't go see these guys to ask them to keep it down...honestly, we've been moderately successful with that...the volume stays low until the (partying) momentum begins. We have called the property manager (once) and will call him again today. We have not called the city hotline (honestly, who wants to live that way, calling the hotline every weekend). Patti has told the people in the home, when she has stopped by, that we want them to have fun, totally get why they are here, and just want them to respect the neighborhood. We're with our four year old grandson, a lot, in our back yard...we're honestly not prudish people, but just don't want to have to contend with the language...Owen (our grandson) is an excellent mimic (as four year olds are). We love the sound of kids swimming, families barbecuing, people having fun, etc. As with all of us, we have neighbors who have parties...and sometimes they get loud. But they always give us a heads up and usually invite us (just common courtesy). We don't mind any of that. But the incessantness of the scene behind us (again, weekends and long weekends) is a game changer. So we'll continue to address, use our resources, etc. And, honestly, this is just fyi so you can walk in the shoes of residents who have this going on - behind them in our case - and who are concerned a lovely neighborhood is being compromised. Thanks for taking the time to read this, Sabby. Hope you're getting away, as tax season ends, and wish you all the best. Tim tmsul1000gmail.com<mailto:tmsu11000gmail.com<mailto: tmsul1000gmail.com%3cmailto:t msu11000gmail.com » e., IMG_3473.MOV We are considering moving from this area after 9 years due to lack of meaningful action by the city to protect us from the devaluation of our property and a diminishing quality of life. Our HOA, with low HOA fees and a member with a conflict of interest (the Vice President owns a short term rental property), remains unable to deal with this issues. Our house is on the market, and several potential buyers have been "turned off" by the presence of party house neighbors. Our experience is not an isolated case. We have talked to other full time residents in our neighborhood and in Palm Desert that have been negatively impacted. We hope that the city is not listening only to the voices of vacation rental owners, realtors and tourism industry professionals who are well organized and have the funds to push their agenda. It's obvious that having a weekend party rental house behind/adjacent to your house lowers the value of your home/property. A weaker real estate market will emerge if these rentals continue unabated or with lax and hard to enforce regulations and fines. We urge the city committee tasked with studying the short term rental ordinance to imagine their residence subjected to the type of abuses we have documented. We implore you to act in favor of protecting Palm Desert residents rights to peace and quiet, enabling them to enjoy their homes. These types of rentals do not belong in residentially zoned neighborhoods. The proliferation of these for -profit short term rental properties erodes our sense of community, threatening the very lifestyle that we as permanent residents deserve. Below is an excerpt from: City of Palm Desert/Adopted 3.15.04 Comprehensive General Plan/Noise Element There is a direct relationship between the Noise Element and the Land Use and Circulation Elements. Sensitive land uses, such as housing, schools and medical facilities, can also be adversely affected by community noise levels, are also addressed in the Noise Element. It also has a direct relationship with the Economic Development Element, since low noise levels are an essential characteristic of a resort residential community, and the City's relatively quiet, peaceful atmosphere can be considered a major community asset integral to a high quality of life. The noise environment can have a significant influence on the health and comfort of the community. Generally, the City enjoys a quiet noise environment, with existing community noise being dominated by local traffic, commercial heating/ventilation equipment, and industrial/manufacturing sources. Motor vehicles are the major source of continuous, excessive noise in the City. The full document is here: http://www.cityofpalmdesert.org/home/showdocument?id=143 The view of the California Supreme Court: "Transient rentals ... undoubtedly affect the essential character of a neighborhood and the stability of a community. Short-term tenants have little interest in public agencies or in the welfare of the citizenry. They do not participate in local government, coach little league, or join the hospital guild. They do not lead a scout troop, volunteer at the library, or keep an eye on an elderly neighbor. 2 Literally, they are here today and gone tomorrow without engaging in the sort of activities that weld and strengthen a community." We hope as City Manager you will agree with Manhattan Beach Mayor Wayne Powell when he said that "the residential nature of our community, the peace and quiet of our residents --that rules over someone's profits". Manhattan Beach, like Indian Wells has banned short term rentals of 29 days or Tess in residential areas. True homesharing, were a permanent resident chooses to rent a room in their home, in which they are living, is what the sharing economy was supposed to be about; not the profiteering nature inherent when homes are purchased as an investment for the purpose of renting for short terms while the property owner lives elsewhere. We would be happy to meet with you to discuss our particular situation. Sincerely, Robert and Rebecca Lucas 73330 Riata Trail Palm Desert 3 Swartz, Kevin From: Aylaian, Lauri Sent: Thursday, September 28, 2017 8:11 PM To: Stendell, Ryan; Swartz, Kevin Cc: Klassen, Rachelle Subject: FW: Short -Term Rentals The members of the City Council are blind copied on this email message. Lauri A. Lauri Aylaian City Manager Ph: 760.346.0611 Direct: 760.776.6481 laylaian a cityofpalrndesert.org From: Martha Osborne imailto:aualitvmemt2003Pvahoo.comj Sent: Thursday, September 28, 2017 4:43 PM To: Aylaian, Lauri <laylaian@cityofpalmdesert.org> Subject: Short -Term Rentals Dear Ms. Ayalain and City Council Members, Thank you for allowing me the opportunity to present my point of view as it pertains to short term rentals within the City of Palm Desert. I own two homes in Palm Desert. One home I reside in, and the other home has been rented to the same people for the past several years. I would never rent either of my homes on a short-term basis, as they would disrupt the residential nature of the neighborhoods, which were designed and planned for single family residential living, not transient/hotel stays. There is a short-term rental across the street at 41985 Hemmingway Court. From about March through July of this year, the property was rented out to groups of people (usually large groups) almost every weekend and some week days. There were young adults that partied all weekend, which we neighbors endured. These people sat on the sidewalk outside my kitchen window and smoked cigarettes (smoke blowing into my house), blocked the street with Uber cars, caused parking issued in front of driveways, and up and down the streets, partied all night, etc. Council members -- these are strangers in our neighborhoods, your neighborhoods, where families are being raised, elderly are residing and your taxpayers are living their lives. They are destroying the residential nature of our neighborhoods. You wouldn't allow a business to move into a residential neighborhood because of the disruption it would cause. Why would you allow short-term rental businesses in them. Supporting short-term rentals is irresponsible to the citizens of Palm Desert. There are hotel zones in the city for the purpose of housing transient visitors. These hotels provide environments for people that are on vacation, accommodating celebrations and shenanigans that are common when people get away to let their hair down for a weekend. Allowing this to migrate into our residential neighborhoods is not protecting your citizens' quality of life. 1 This summer, I reported the short-term rental located across the street from me to the city of Palm Desert, twice. The first response I received from the city was positive and sounded like the enforcement officer was interested in addressing the issue. However, the enforcement officer that responded to the second report was less than supportive of the citizen report. He actually told me how much money the city brings in with these short-term rentals in TOT's and that if the city didn't have these funds, they'd be short that much money. Furthermore, he said that the rental house was up for sale and maybe the people that eventually buy the house will be worse than the transients. I was astonished by this, as it sounds like a greedy sell -out to me. I refuse to believe our City Council members would be that short sighted, compromising the quality of life or your citizens for money. I urge the City Council to preserve our quality of life and restrict rentals within the City of Palm Desert to no less that 30-days. Thank you for listening and allowing me the opportunity to address the City Council. Best Regards, Martha A. Osborne 75525 Dempsey Drive Palm Desert CA 92211 760-413-8988 2 Swartz, Kevin From: Aylaian, Lauri Sent: Thursday, September 28, 2017 8:14 PM To: Swartz, Kevin; Stendell, Ryan Cc: Klassen, Rachelle Subject: FW: STR The members of the City Council are blind copied on this email message. Lauri A. Lauri Aylaian City Manager Ph: 760.346.0611 Direct: 760.776.6481 lavlaian@citvofpalmdesert.org Original Message From: Olimpia [mailto:carmelbvseaPaol.coml Sent: Thursday, September 28, 2017 2:22 PM To: Aylaian, Lauri <lavlaian@citvofoalmdesert.org> Subject: STR Good morning„ Lauri Ayalaian. I first want to apologize with my English, I'm not native of this wonderful country. We reside in the beautiful South Palm Desert ( neighborhood of Deep Canyon Ranchs) This is our story regarding STR. A four bedroom house in our block, is rented on regular basis (weekends,holidays & special events) by a family couples. one of our neighbors have called the police for Coachella parties renters. The renter are extremely loud ,and they play music we don't want our young children to hear. When we purchased our home few years a go in this neighborhood is to leave in peace . Two days rental should not be allowed in family neighborhoods. There are plenty of hotel for that. Sincerely ^' Olympia Sent from my iPad i Swartz, Kevin From: Bob Lilac <robertl142@aol.com> Sent: Thursday, September 28, 2017 2:10 PM To: Swartz, Kevin; Stendell, Ryan Cc: Harnik, Jan; sjohnathan@cityofpalmdesert.org; Aylaian, Lauri Subject: [SPAM] - Short Term Rental (STR) comments for the Oct 3 Public Hearing I would like to provide comments for the Planning Commission Public Hearing on Short Term Rentals, which is scheduled for 6pm on Wednesday, October 3, 2017. I shall be traveling and will be unable to attend the hearing. Please include my comments in them public record of the hearing. My wife , Jan and I, live at 48570 Olympic Drive, Palm Desert , which is in the Summit HOA. We are year round residents and taxpayers of more than 20 years in Palm Desert. We do NOT support short term rentals ( either thru them permit process, or those who rent without applying for permits). Our Summit HOA CC&R's specifically state that no short term rentals are allowed, and any rental must be for a minimum of six (6) months. Any proposed revisions to the STR ordinance should recognize and honor that restriction in our Summit HOA area. In addition, I ( and many of my neighbors), are concerned that many short term rentals ( note there lower case) occur WITHOUT applying for the city's STR permits. This issue was touched upon at the study session on Sept 27, 2017, which I did attend and commend the staff for a good job. However, the "NON- PERMIT" VACATION RENTALS are likely to be as serious as the STR permit process when it it comes to enforcement. It is difficult to enforce against those people who disregard the process. In addition, the city's "nuisance" ordinances also have to be more rigorously enforced. This likely will require more resources, but it seems that it is time to take this approach. As the Planning Commission and the Council continue to review this issue and plan to revise the applicable ordinances, please consider our strong objection to short term rentals in the single family residence zone, as well as a more stringent set of STR rules for all zones within the city. AS our mayor, Jan Harnik, has said: "this is a very difficult issue". We hope the City will do what is best for the permanent residents of Palm Desert. Bob Lilac 48570 Olympic Drive Palm Desert, CA 92260 robert1142@ao1.com 760-837-0371 (H) 202-262-7896 (C) i Swartz, Kevin From: Stanley, Jane Sent: Thursday, September 28, 2017 11:36 AM To: Stendell, Ryan; Swartz, Kevin Subject: FW: RE: short term rental complaint hotline Blind copied to the City Council From: Paul Smith [mailto:Dsmith10@dc.rr.coml Sent: Wednesday, September 27, 2017 5:03 PM To: CityhallMail Subject: short term rental September 27, 2017 Dear Mayor and council members This is in regards to the complaint hotline for short term rentals Our concern is that angry opponents of short term rentals may abuse the hotline. Example: A couple is sitting outside their short term rental having a conversation at 10:30pm. A neighbor is mad they are even there to begin with and calls the hotline to report noise after lOpm. Keep in mind that same neighbor probably would not report a long term neighbor doing the same thing. We believe this is giving angry neighbors a tool to wage war again short term rentals. We also believe it is one- sided. After all, there is no hotline to report noise violations for the rest of the residents. We inform all our short term guests about the hotline and that we could get a violation if they made noise after 10pm. We believe that just knowing that there is a hotline is a deterrent. We heard one council member, in today's meeting, propose mass mailing to get hotline number out there. We strongly feel that would be a mistake. Sincerely Paul and Therese Smith, Short term rental owners 72285 El Paseo #1516 Palm Desert Ca 92260 (760)766-6956 1 Swartz, Kevin From: Stanley, Jane Sent: Thursday, September 28, 2017 11:28 AM To: Jonathan, Sabby; Swartz, Kevin Subject: FW: STR message Attn: Sabby Jonathan Original Message From: John And Marie Strom fmailto:iandmstromc gmail.comj Sent: Thursday, September 28, 2017 11:23 AM To: CityhallMail Subject: Attn: Sabby Jonathan I am opposed to ANY short-term rentals in Palm Desert. Thank you for your support. Marie Strom 48125 Anita Cir Palm Desert Swartz, Kevin From: Aylaian, Lauri Sent: Thursday, September 28, 2017 8:08 PM To: Swartz, Kevin; Stendell, Ryan Cc: Klassen, Rachelle Subject: FW: Letter to City Council Re: Short Term Rentals The members of the City Council are blind copied on this email message. Lauri A. Lauri Aylaian City Manager Ph: 760.346.0611 Direct: 760.776.6481 laylaian a cityofpalmdesert.org From: Chad Thomas fmailto:chad15194Pgmail.coml Sent: Thursday, September 28, 2017 7:19 PM To: Aylaian, Lauri<Iavlaian(acitvofbalmdesert.org> Subject: Letter to City Council Re: Short Term Rentals To our "Elected" Palm Desert City Officials, September 25, 2017 I am a resident of Palm Desert that is in opposition to the Commercial Short Term Rental properties invading our residential neighborhoods. My parents moved to Palm Desert in 1983. I went to Lincoln Elementary School at the time, and can say that it was a great place to grow up and helped to mold me into the person I am today. Back then, me and my friends rode our bikes all over town for fun. We walked through empty desert lots and date groves for short cuts. Back then we knew our neighbors, they knew us and we still know a lot of them 34 years later. I graduated from Palm Desert High School in 1992 and went on to serve in the U.S. Army shortly after graduation. After living in many places throughout the world since high school I chose Palm Desert to raise my family. Although a lot has changed since I was a young adult growing up here I believe Palm Desert still has that small town feel which is great for family life and kids. We have at least five short term rentals on the street I currently live and own a home on and can see first hand the negative impact this is having on our city and neighborhoods. I have over 20 years of law enforcement experience patrolling and enforcing the laws of the Coachella Valley as well as Southern California. Having a profession in law enforcement, I know that the contracted Riverside County Sheriff Department does not have the resources to respond to every noise complaint and house party they get called to. This places an undo t burden on local law enforcement as well as taking service away from residents of Palm Desert. Palm Desert has always been a tourist town welcoming visitors from all over. We did not need short term rentals to survive in the past and we don't need them now. Palm Desert and the Coachella Valley has a vast variety of hotels and resorts that adequately cater to tourists and visitors. I did not choose to buy a home, raise my kids and have a family in Palm Desert so I could have revolving neighbors and short term rentals. I did not choose to buy a home in a neighborhood that I would have to disclose there are short term rentals near by if I decided to sell it. I chose this location so my children could have the same small town feel and upbringing that I did. A neighborhood that is safe for children to play and grow up in. After talking with numerous home owners I'm sure if this issue was voted on by Palm Desert residents, short term rentals would surely be banned. I hope that the City Council of Palm Desert makes the right decision in this issue and either bans short term rentals all together or limits them to a two -week minimum as a compromise. Sincerely, Chad Thomas 73149 Haystack Road Palm Desert, Ca 92260 (760) 702-1035 2 Swartz, Kevin From: Aylaian, Lauri Sent: Thursday, September 28, 2017 8:10 PM To: Stendell, Ryan; Swartz, Kevin Cc: Klassen, Rachelle Subject: FW: How will we sell our house for a fair price when we have to disclose that we have a STR house behind us? The members of the City Council are blind copied on this email message. Lauri A. Lauri Aylaian City Manager Ph: 760.346.061 1 Direct: 760.776.6481 laylaian:a cityofpalmdesert.org From: Rebecca Lucas [mailto:desertliving@ymail.com] Sent: Thursday, September 28, 2017 6:44 PM To: Aylaian, Lauri <laylaian@cityofpalmdesert.org> Subject: How will we sell our house for a fair price when we have to disclose that we have a STR house behind us? Dear Lauri Ayalaian, We are writing to you to describe how we have been negatively impacted by a short term rental house that abuts our backyard which was purchased by a realtor/investor about 2 years ago. Most weekends we are unable to enjoy our own backyard due to loud music and voices( yelling and screams) from the renters who often stay for the minimum three days and then depart. Each weekend, a new group of renters arrives, frequently with intentions to party for their entire stay. The rental webpage for this house actually encourages this behavior, calling it a "Pool Pad" and adding no fees for extra people. Other municipalities such as Santa Monica, Del Mar, Hermosa Beach, Seal Beach, Anaheim, and Indian Wells represent just a few of the towns in Southern California have put tougher restrictions on STR's to protect residential neighborhoods from these vacation ( mini -hotel ) rental properties propping up in increasing numbers in residential neighborhoods. The owner of the short term rental property behind our house has on multiple occasions bullied us; including banging and yelling at our front door at night and leaving us a threatening phone call (listen below). Additionally, the owner threatened a lawsuit because we have used the city's noise hotline. i From: Alain Pine! <apinel@interorealestate.com> To: rcprokay <rcprokay@aol.com>; Donna Ault <donna@lkmeint.com> Subject: Fwd: Luxury Insider: War In The Neighborhood Date: Wed, Sep 20, 2017 6:15 am Good morning - my STR blog just got published this morning. Here it is... View this email in your browser the reserve A COLLECTION OF WRITINGS FROM INTERO Luxury Insider: War In The Neighborhood September is stretching thin. October is at the corner. I like October. It's a month often associated with change and a new beginning, like a new season. It evokes Autumn in our hemisphere and Spring in the other one to the South. October is a magical time, especially where I happen to be sitting now: in the California desert, the Coachella valley to call it by its proper name. I spend quite a bit of time in the San Francisco Bay Area of course and in the many beautiful places where my travels take me, but I now call Palm Desert my home. Here, it is the time to start anew after the long and HOT Summer months. Time to go to the nursery and buy new plants and flowers to replace those that did not survive the burning sun. Time to stroll on El Paseo and Palm Canyon, enjoy the luxury or trendy shops, the art galleries, and have a bite of something at the terrace of the many cafes and restaurants. Time for the weekend tourists and conventioneers to invade sidewalks and golf courses. Time for the seasonal residents, the "Snowbirds", to leave the Mid -West, the East or Canada to return to their desert "Winter Home" where snow, rain and cold don't make the local weather news. The scenery is simply amazing. Almost unreal in this oasis of palm trees, desert landscape and crowning mountains, all under a sky the best painter could not reproduce. Are you tempted yet? Ready to catch a flight to Palm Springs and go house -hunting? What could possibly tarnish this beautiful picture? There is always something. Yes, there is trouble in paradise. Trouble has a name: Short Term Rentals. Beware, it's contagious and there might not be a cure if not dealt with early. The phenomenon is not area specific. Short term rentals are spreading all over the land, from one coast to another, affecting resort towns first & foremost and expanding from there. Many local towns represent fertile territory as they are too oblivious of the dangers or too lax to either ban STRs or, at a minimum, to impose and enforce strict restrictions to curtail the infractions and abuses that will inevitably happen otherwise. Left unchecked, Short Term Rentals came to identify with some modern societal plague wantonly eating up the very fabric of neighborhoods and communities, a house at -a -time, a street at -a -time, a neighborhood at -a -time, a town at -a -time. Ask yourself: what's a neighborhood? According to Wikipedia, neighborhoods are where "face-to-face social interactions occur, where residents seek to realize common values, socialize youth and maintain effective social control". I would add: respect your neighbors and your environment, enjoy your privacy and feel secure enough to raise a family. These seem like reasonable & legitimate expectations if you pay good money to live in your dream home, don't you think? But how realistic are they in the context of public laissez-faire and a wild proliferation of websites and social networks inviting crowds to rent a place for the weekend or a couple of weeks for half the bucks you would pay for a small hotel room? The sad reality, as evidenced repeatedly most everywhere, is that Short Term Rentals on one side and, on the other the above expectations of residents, are just not compatible. One of the two will prevail. Which one will it be? The war is on in the neighborhood. Horror stories are multiplying, causing stressed residents to lose sleep and police to work overtime. Transient crowds, moving overnight, parking cars anywhere, throwing parties with the music loud enough to be heard a street over, etc., could become the new -normal. You kind of know what happens when rules don't matter. The irony is that if the STRs "win" that war, everybody loses! Let's look at the fate of the various protagonists: • The residents: they "made" their neighborhoods, they made them desirable. They maintained them, for the enjoyment of people and institutions alike. Not only do they have to deal with all the miseries described above but they also suffer greatly financially. The house is where the money is. Prices go up, or they go down. People are entitled to some equity overtime, should they decide to sell and move. But how can you sell at a good price (or even sell at all) if the house next door looks like an eyesore for lack of regular maintenance? Or if the parking situation is a bit wild thanks to the "here today/gone tomorrow" people? Who would buy anyway? New residents? Not a chance of that, unless they can "steal" the property at a bargain price. That's what small investors are hunting for. They may be the only reliable buyers, and they ultimately will set the price, at their desired level. And the problem keeps on growing. • Investors: they want to make money. Why not. Seems right. They don't really know what they could fetch flipping the house for a hypothetical profit after a quick fix -up job or going the STR way. They hope to limit the risks and improve their leverage if they buy cheap, capitalizing on the neighborhood negatives they largely contribute ta. And why should they care if the house or the yard are sometimes looking shabby considering the demand. They, however, create their own problems by further depressing the market. Not a good idea for an investor. • Realtors: they have to make money somehow in turning STRs around is a way, albeit minuscule, to pay the bills while staying in good grace with investors -clients. Most of such real estate professionals are shortsighted though. They are playing hara-kiri. Their livelihood and their future success are predicated on housing values, themselves predicated on the desirability of neighborhoods and towns. The more they take the easy road of working on STRs for a few dollars and many headaches, the more they discredit themselves, depress the market and forfeit their community responsibilities. • Hotels: Guess what? They don't like STRs. Surprise. The hospitality industry, which is often in a precarious financial situation, pays big tax dollars to towns and other entities. Conversely, uncontrolled STRs are creating opportunities for tax evasion. The growing competition between the two is pushing many hotels in the red, forcing them to lay off thousands of personnel, thereby provoking more costly unemployment and generating less tax revenues for struggling municipalities. • Towns: they are the ultimate referees and judges, sometimes in spite of the jury. A town exists because of its residents and for the purpose of promoting their best interests and aspirations, thus preserving its own identity and character. Residents live there and vote there. Short term tenants and out-of-town investors don't. Who is the chief here? Who is wagging the tail? Who should services cater to? It's a wake- up call to many officials who forget their mission and keep their heads underground in fear of making the right decisions for the harmonious development of the towns they represent, for a time. What kind of neighborhood would you rather live in? Alain Pinel Senior Vice President, General Manager of Intero Prestigio International More from The Intero Reserve Remember When A $Million Was A Lot Of Money? There is a lot of money flowing around this world. Might not always flow fast enough in the right place (like in your bank account and mine) but, trust me, there is plenty to go around today, and on many shores. Read More f Share Show Me Your Schedule "My life is 30 minutes late...not my watch, but my life." You know who I am talking about. They are late to EVERYTHING and the excuses are always the same. Read More INTERO REAL ESTATE SERVICES. A Berkshire Hathaway Affiliate y Tweet G• +1 in Share ig Forward Copyright © 2017 Intero Real Estate Services, Al/ rights reserved. You are receiving this email as an agent or employee of Intero Real Estate Services, or because you opted in via our blog or website Our mailing address is: Intero Real Estate Services 10275 N. De Anza Blvd. Cupertino, CA 95014 Add us to your address book • unsubscribe from this list update subscription preferences "Reminder: email is not secure or confidential. Intero Real Estate Services will never request that you send funds or nonpublic personal information, such as credit card or debit card numbers or bank account and/or routing numbers, by email. If you receive an email message concerning any transaction involving Intero Real Estate Services and the email requests that you send funds or provide nonpublic personal information, do not respond to the email and immediately contact Intero Real Estate Services. To notify Intero Real Estate Services of suspected email fraud, contact: Intern Client Services at 866 334 7356 and/or clientservices'd;interorealestate.com." Swartz, Kevin From: Karen Parker [karenkayparker©aol.com] Sent: Saturday, April 22, 2017 4:23 PM To: Swartz, Kevin Subject: Short term rentals Please do not stop the short term rentals in Palm Desert! We love to come for multiple weekends during the year and stay at a home with our family all together. Continuing the family traditions we experienced when we were younger with our parents and Grandparents! Hotels are so impersonal for family gatherings! The Desert is a secondary market and is happily thriving due to tourists! Do not kill the desert! No tourists, no money for shops, restaurants, city etc. Look at Balboa Island, where we are from, weekly rentals bring life and provide money for owners to pay their mortgages! Thanks! Karen Parker Sent from my iPhone Swartz, Kevin From: Mark Snelgrove [marksnelgrove©gmail.com] Sent: Sunday, April 23, 2017 9:47 AM To: Swartz, Kevin Subject: Ad Hoc Hello, We are property owners with a short term rental permit. Please notify us of any upcoming meetings of the ad hoc committee. Thank you, Mark Snelgrove Swartz, Kevin From: Paul Smith [psmithl0@dc.rr.com] Sent: Monday, April 24, 2017 10:12 AM To: Swartz, Kevin Subject: short term rental feedback We own a condo in the Sandpiper condominium community on El Paseo. Our homeowner's association bylaws allow for short term rentals with a minimum of a two night stay. The issue of short term rentals has never been brought up at our homeowner's meetings. We also have never had any complaints from residents who do not rent their condos. If the minimum stay for short term rentals was raised to five nights, it would completely omit Coachella, Stagecoach, and Desert trip festival goers from staying in Palm Desert were they spend their money at our city's retail merchants. Of course, we are biased because can ask more for these events, but we think the city of Palm Desert benefits greatly by having festival goers stay in our great city. Please consider our comments Paul and Therese Smith 72285 El Paseo #1516 Palm Desert Ca 92260 (760) 674-5855 Permit number 50822 Swartz, Kevin From: Kelly, Kathleen Sent: Thursday, April 20, 2017 1:40 PM To: Stendell, Ryan; Swartz, Kevin; Nestande. Gina Cc: Aylaian, Lauri Subject: FW: Short -Term Rental Concerns in Palm Desert Kathleen Kelly Councilwoman Ph: 760.346.0611 Direct: 760.776.6316 kkei;y �.cityofpalmdesert.og From: Paul Matsushita[maitto:PMatsushitaaSchriilo.com] Sent: Thursday, April 20, 2017 1:37 PM To: Kelly, Kathleen Subject: Short -Term Rental Concerns in Palm Desert Dear Ms. Kelly, I own a house at 43431 Stony Hill St. in Palm Desert. I have recently noticed more and more noise coming from my backyard neighbor on Masson St. I found out that there are two AirBnB properties behind me and one on Krug St. When I purchased my house two years ago, I was told by my agent that short-term rentals and amplified music were not allowed in Palm Desert. I guess I was told wrongly. My wife and I purchased the house primarily because of the quiet, well kept, neighborhood. The short-term rental business must be very profitable and I see it contributes to the City's tax base, but I hate to see my neighborhood converted to daily rentals filled with transient, partying guests. It is my hope that the city maintains the moratorium on short-term rental permits. Further, the city must hold the owners accountable for regulation infractions by the renters, and I would expect that multiple violations should result in loss of the permit. Thank you for hearing my concerns. Best regards, Pau.t- Matsuslnita 1 Swartz, Kevin From: Sent: To: Subject: Kathy Brown[palmspringsvacationrentals760@gmail.com] Saturday, April 22, 2017 2:49 AM Swartz, Kevin; Celaya, Horacio [SPAM] - Short Term Rentals End the Bans on Short -Stay Home Rentals C tic should protect nctLliborhoodk. not pro:Lscutc rc,pou,ib1,.• homeOyv ei By Christina Sandefur — March 24, 2017 Home -sharing is a centuries -old American tradition. For generations, people have let visitors stay in their homes rather than in hotels, sometimes in exchange for money or for doing chores. New immigrants have frequently stayed in the homes of more established immigrants. During the days of segregation. traveling businessmen or musicians would often stay in the homes of local residents because they were excluded from hotels. The only difference now is that the Internet has enabled homeowners and travelers to connect better than ever before, and online home -sharing platforms such as Airbnb and Homeaway now help millions of homeowners to rent out rooms or houses to help pay their bills. Airbnb alone now offers more rooms than major international hotel chains such as Hilton and Marriott. Washington, D.C., has about 31.000 hotel rooms, but on the evening of the 2017 presidential inauguration, Airbnb alone reported renting out some 13,000. And home -sharing isn't just for tourists. A recent study by the travel -expense company Concur found that home -sharing bookings by business travelers have grown 56 percent over last year. Yet cities nationwide have responded to innovations in home -sharing by imposing draconian new rules that deprive Americans of some of their most basic constitutional rights. Officials in Kauai County, Hawaii. can levy fines of up to $10,000 per day for homeowners who offer short-term rentals. New York City tines people up to $7,500 if they allow guests to stay in their apartments, and the city just issued its first fines under this ordinance against two homeowners, amounting to a total of $17,000. My organization, the Goldwater Institute, had to take the city of Chicago to court to block some of the most extreme regulations in the country. The city adopted a 58-page ordinance that allowed city inspectors to search people's homes without a warrant, "at any time and in any manner," if they got a home -sharing license, and required home -sharers to take down their guests' personal information and hand it over to the government upon demand -- again. without a warrant. Apparently, our lawsuit reminded city officials about the constitutional protections against arbitrary searches, because they promised to develop rules to fix one provision and removed the other entirely. But the rest of the onerous regulations remain in place. These regulations hurt communities. destroy an important opportunity for homeowners to make money to pay their bills. and punish the responsible majority of property owners for the potential wrongs of a few. There is a better way. Last year Arizona lawmakers adopted legislation that expressly forbids local governments from imposing blanket bans on home -sharing. The law allows local governments to restrict traffic and noise and target criminals, but doesn't allow them to ban home -sharing entirely. That makes sense. Cities don't ban backyard barbeques or Super Bowl parties just because some might get noisy. Instead. they enforce reasonable restrictions on noise and traffic while respecting people's rights to use their property as they choose. Passed with overwhelming bipartisan support. Arizona's Homesharing Act put an end to the days when homeowners could face jail time and thousands of dollars in fines for letting guests stay in their homes. The law makes Arizona the most technology -friendly state in the country. A year later, legislatures in Tennessee, Nebraska, Missouri, and Texas. among others, are considering following suit. The Indiana state house has already passed the hill, and the senate looks poised to consider it in the next few days. Some state lawmakers object to these state laws because, they say, they trample on local community authority. Obviously local governments should protect neighborhoods against nuisances. and existing laws already give them plenty of authority to do that. But one -size -fits -all prohibitions on home -sharing are intrusive, encourage neighbors to spy on one another, and distract the police from fighting actual crime. Worse, they're often motivated by a busybody desire on the part of some neighbors to limit what other homeowners may do with their property out of simple NIMBY-ism. Local autonomy is beneficial when it ensures that elected officials are responsive to voters. But that's not an excuse for enabling the government to intrude on important rights such as property and privacy. The reason we have state and federal constitutional protections for our rights is to ensure that local governments focus on their most vital jobs including protecting quiet, clean. and safe neighborhoods without turning into a tyranny of the majority. A sensible state law that allows cities to regulate property within limits, but not to wield their powers like a sledgehammer, would protect property rights as well as neighborhood values and would let people experiment with new ways to engage in traditional practices like home -sharing. 2 Lank and Mary Denney 73490 Siesta Trail Palm Desert, Ca. 92260 Kathleen Kelly Palm Desert City Council Dear Kathleen, 4/10/17 We are writing as we are unable to attend your meeting on 4/20/17. We are concerned and worried about the short term rentals that are popping up in our neighborhood. We have had a few bad experiences with all night parties and numerous cars and RV's parked on our street. Our neighbors have had terrible disturbances as well. We are in hopes that permits will be put in place to prevent this from escalating. This would also include Haystack and the possibility that a large corporation would buy up the properties and do as they please. Our community of Silver Spur Ranch is a lovely place to live and we hope you can help us keep the neighborhood from becoming over saturated with short term rentals. Thank you, Lank and Mary Jenney 3/18/17 Dear Kathleen, I am not a professional at gathering signatures for political purpose. With these attached signatures I just wanted to show you and all of the city council that we "Palm Desert Residence" are not a minority in opposing Short Term Vacation Rentals such as so called "Party Houses". If a little old lady like me can gather approximately 140 signatures within four days in our surrounding area , one can only imagine how many signatures there would be if I could have shown this petition to the whole city of Palm Desert. Sincerely, ex .7c (-7 Christel Prokay, Palm Desert Resident -`/3 Christel Prokay Ph: 760-760-773-0543 Rcprokay@aol.com Dear Kathleen; -4/10/17 Thank you for inviting us to your last vacation rental meeting last Thursday at City Hall. I was shocked that at that meeting the representation of vested interest groups such as Vacation Rental owners, investors & corporation's way outnumbered Palm Desert City residents. This sparse turn out of concerned citizens does not reflect reality. The numbers are much higher. My whole neighborhood is concerned and worried about the short-term rentals that are popping up in our area. In the past, many of us had bad experiences with vacation rentals such as all night parties, screaming, loud music, garbage on the street etc... We try not to take advantage of the Code Compliance Dept. Mostipeople including myself only call in as a last resort. One suggestion was made at the last meeti g thax_HOAs should g ve themselves. Unfortunately, this vicesuggestion would not work in our association sine e-p re ' a uso he board is the owner of one of the vacation rental we had so much trouble with in the last few month. Palm Desert so far has been a great place to live and we hope you can help us to keep the city from becoming oversaturated with short term vacation rentals. The following signatures represent a valid number of Silver Spur Ranch, Haystack area, and Shadow Mountain residents. Many of these home owners have experienced reportable disturbances, and others are concerned about the direction the city will be taking to save our residential neighbourhoods. Sincerely, �n�ay Chr' ! Prokay�72� r2' ��- Richard Pro ay 3 o 1 C4/ %Atilvh `.5--36 ze,( ., net,/ Rp (7ir to m.- r�7 'a Suit. 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( 7 430 4atew /.c a._ 7/g, G 74S 3 737o0 tc.pev/„ e_Sf 74.t • ?el/-6% 737 `rce Wi fr Q C-f 74,r) • 4/' 4P 9/ 74 7or, / kA,. _IA, -s 7eo-- 7zd-"AO '/I i_ t I. ! r 6 / CI3- 6 70o G� ,Qa,5,,YQ SA- l si- 760 67V-3 Z Sj 137 ©o ra�c a,�y�:.,o . S'C _ 1 `--i-• 76 o / 7(1- S 24? I 3 Gov ��- V - . 3 7D 1? 9 - �rLe c1 �Z740 (?r 8.�vt-e7 y�/ (?God 4/0z/ ?81 �� -C) I-V 5'ww r4c 760 3 V2 l 3 y/6 3.350 2/trrA ;�e, r io CA 46 ?? 7, 2102- 71.g9v 4Ti, 72c. f j5. no-JyD-6«d -r ^Y'5 G�(�.,r . 2j, - 45(, 1G Lel 11 4 LI\ r� -031 94.5 r>D`i7 ti 05162 2� ZZr �� id/ C T 4.4.1 457c), 7/ �� , ���)-8�,�-/2; 9">. - 2) 0 Sr l [l'tf? P4 R l tL "%GS — let 4v L\ 1,0/f -c (rf' ( 6 �FThk0t Y 4 2 2S- )81G .kg l 0 -t-� ar 3 t e Z� y2.5 - sae 52p 2 __,. Walter D. Gaines 73734 Buckboard Trail #A Palm Desert CA 92260 City of Palm Desert Ad Hoc Committee - Short Term Rentals 73510 Fred Waring Drive Palm Desert, CA 92260 Date: April 14, 2017 Ad Hoc SubCommittee Hon. Palm Desert City Council: Thank you for the opportunity to express our opinions regarding the city's short term rental permit moratorium. We do hope this matter will be resolved quickly so that we may get back to business. My husband and I are 8-year residents of the Coachella Valley. I am employed full-time at a local school as an administrator and teacher. We are locals who purchased our Palm Desert home December 23, 2017 after a long home search. We also own a modest modern home in the country near Desert Hot Springs which has been successfully rented to vacationers since 2014. We purchased in Palm Desert in order to provide us local accommodations in the event the DHS home was rented. During the cooler months / high season, the DHS home is rented much of the time to folks from cooler climates seeking our lovely winter weather. We also counted on being able to rent intermittently to guests who might enjoy El Paseo and the Living Desert, as well as other local attractions. As AirBnB hosts, we have really enjoyed meeting guests from all over the world. It is fun and allows us to introduce out-of-towners to our lovely desert. We have been involved actively with AirBnB and are "superhosts," meaning we have 5-star reviews from our guests and are role models for premium hosting. Being a superhost takes considerable effort and means that we are responsible homeowners and home -sharers. We take pride in our commitment to our guests and always welcome them with a pristine home in perfect working order. We strive to create a friendly atmosphere so that our neighbors welcome our guests, and the guests themselves feel welcome. While we create the opportunity to have satisfied guests who eat in our restaurants and shop in our stores, the additional revenue we earn helps us maintain our home and invest in improvements - a major benefit to the neighborhood we live in. Part of our general strategy in purchasing our Palm Desert home was to rent it out for weekends or weeklong periods 1-3 times per month so that we could recoup some of the costs of the new home and mortgage. We made our decision to purchase where we did based on our understanding of Palm Desert's friendly environment. We never expected the city to suddenly prohibit us from short-term renting. One can imagine the financial strain the city's decision has made on our household budget. Even if the city ratifies a new ordinance in less than the 10-'/z month moratorium period, we will have lost the chance to recoup some of our investment during the February -May 2017 high season. Of course we will survive, but the moratorium has had a significant impact upon our ability to improve our property and to pay our bills. April 6 Subcommittee Meeting Topics My personal perception of the meeting that afternoon was that all agreed there is a problem involving so-called "party houses." These homes are often owned by remote persons or even corporate interests, and are thought to be changing the character of the neighborhoods. Party houses often violate the city's 2-person-per-bedroom occupancy rule by playing host to weekend sleepovers which amount to weekend -long parties that never end until Monday morning. We believe that this is a significant problem which needs to be addressed in this current review. One thing is for sure - party house owners were not at the subcommittee meeting on April 6. I believe these owners avoid detection and behave in ways which are unneighborly and potentially unlawful. Their lack of engagement creates an atmosphere of discomfort and even hostility with longtime residents who call Palm Desert home. I agree with several attendees at the subcommittee meeting: taraet the problem - don't penalize everybody. This means that the city should boost enforcement, especially during off hours when complaints are more likely to come in. As part of the targeted response, Code Enforcement should verify the validity of the complaint, engage the guest(s) and owner, and render a strong and measured response. One participant made a suggestion which was warmly received by most in the room: scale the response so that it is proportional to the revenue paid for the rental. This would allow the city to address all rental hosts and their guests in a fair and equitable manner. For example, a small 1-bedroom home would be fined a smaller (yet expensive) way, whereas "party house" owners who rent to 10 persons in a 5-bedroom unit would be fined on a much more expensive basis. Regardless of the occupancy parameters, there should be no tolerance for the party house mentality. Palm Desert's Character We strongly believe that our city should have open arms to responsible and positive people from other places. Some participants in last Thursday's meeting indicated they didn't like people even having guests, enjoying themselves or invading their space. One participant even said these people "weren't doing anything [he/she] could report." They just simply didn't like these people staying next to them and having social interactions in the outdoors. We should strongly resist this type of mentality in the current review. Responsible hosts make sure that their homes coexist in the neighborhoods and communities. Guests should have a right to enjoy our beautiful city and our homes. Hosts should have the right to share their homes with these guests on a fair basis. People who simply don't want people enjoying the home next to them aren't candidates for this serious debate. It isn't fair nor constructive to play into such antisocial mentality. Our city is better than that. We know that it is challenging to legislate the behavior of party house owners. However, we believe that the city can target their efforts so as to isolate the offenders and make them accountable. We believe that a balanced set of regulations and ordinance should incentivize owners to engage their neighbors and be good neighbors themselves. Targeting the offenders should be the result of reasonable regulations and prudent and effective enforcement. Thank you again for the opportunity to participate in this process. Sincerely, Walter D. Gaines End.. : ,g — - lul ld moved to California from Texas on 1985 and went to Party in Palm Springs in 1985! That has always been the "reputation of Palm Springs" I did come to Palm Desert to Golf! Palm Springs will always been known as a Party town from "The Rat pack to White Parties and any kind of party." None of the other cities have that reputation. We shouldn't put restrictions on rentals because of Palm Springs or basically the TEN PARTY HOMES. Shut then down let Palm Desert grow and make money along with the other cities! If we had a crystal hall to see the benefits to see the growth in the future -it would be amazing. Goldenvoice is known as "The BEST festival the World" That is pretty incredible. And we are lucky enough to have them in our 'backyard" Goldenvoice and AirBNB and VRBO see how the rental business is changing! People travel the world now renting from AirBNB! People fly in to the Coachella Valley from all over the world for Goldenvoice! We have to stay up on the changing rental business. I go to seminars and read everything about how it has changed. I will be at the meeting tomorrow with 2 realtor friends and I hope Paul Tollett is coming or emails you! Thank you. Kathy Brown 310-922-4642 2 Swartz, Kevin From: Victoria Luick [vluick©icloud.com] Sent: Saturday, April 15. 2017 9:35 AM To: Swartz, Kevin Cc: Aylaian, Lauri Subject: short term rentals Good morning Mr. Swartz, I have just taken a walk through my neighborhood which has been my home for the past 22 years. I realize holidays bring friends and relatives to visit, and I am well aware of which residences are permanent and which are short term rentals. I was shocked at the number of cars parked on the street at short term rental properties on Juniper, Ironwood, Pinyon and Fiddleneck. I'm certain there as many if not more at rental homes on Shadow Mountain and Verba Santa. These are not condos or hotels - but single family residences, zoned R-1. I also noticed Code Compliance on Fiddleneck, hopefully monitoring the short term rental locations and the cars on the street - not in driveways. If he was not monitoring the situation, perhaps it should be considered for the next two weekends and thereafter at rentals. The person renting may be told the rules, but they do not convey it to their guests. The beauty of South Palm Desert's large lots and wide streets is that you can look down the street and not see feel like you're in Orange County. That is why we chose to live here. In researching the short term rentals in our neighborhood, I learned that one couple from Canada (Craig Jacobson and Tracey Jackson) own five large homes which sleep 8-14 persons in addition to day guests. The homes are on Salt Cedar, Pinyon, Juniper, Shadow Mountain and Verba Santa. The City needs to restrict the number of rentals (to ONE) any one owner can operate in a neighborhood, because five large properties guarantees a nice income to the owner, and nothing but a nuisance and interruption of a quiet lifestyle for us. On our block of Pinyon St we have three rentals and there are only 10 homes! Reducing our peaceful Palm Desert lifestyle in an R-1 area to a hotel zoned district is destroying Palm Desert. It will ultimately cause many long term residents to relocate to other cities, taking their discretionary income with them. Palm Desert will be the loser. I already walk by many empty storefronts on El Paseo, and just recently learned that the City is not approving the Biggi Bird Garden and Cat Cafe to go forward. What a loss for a humanitarian who has given a lot to the Coachella Valley. Their home is now for sale and will no doubt become a short term rental hotel. As you can tell we are totally against short term rentals in our neighborhood and want more than just a moratorium - we want the City to deny any further applications. The City is very well off financially and certainly can find other ways to make up for lost TOT income. Thank you for your time. Victoria Luick 1 Swartz, Kevin From: Kathy Brown [palmspringsvacationrentals760@gmail.com] Sent: Wednesday, April 19, 2017 3:06 PM To: Swartz, Kevin; Celaya, Horacio Subject: [SPAM] - RE: Palm Desert Moratorium and Meeting 2 weeks ago & tomorrow! My name is Kathy Brown. I bought ONE Condo(Monterey Country Club) in Palm Desert in 2004! I have been in Property management for OVER 30 Plus years! I bought my condo to live in it and RENT it out! My son has gone to every "Coachella-2000" & I have gone to every "Stagecoach-2007" I watched Goldenvoice grow and saw the GREAT changes it has "SAVED" our City here! It brings in over 700 Million PLUS! With 300 Million spent on Extra things! That is HUGE! I also remember when Goldenvoice vas thinking about "LEAVING the Coachella Valley!" they had to fight to stay. It wasn't that long ago that every other house was in FORECLOSURE here! It was very scary! I was one of "Those people -Now owing MORE on my Condo than it is worth!" I am 62 years old and very responsible who 1 rent to! I also manage other rentals. Any kind if restrictions would be devastating!!! After attending your last meeting it is only a FEW PROBLEM PARTY RENTALS(Like ten) in Palm Desert! Can I ask Exactly how many are Noise problems? Palm Desert is NOT Palm Springs with the "WILD PARTIES and younger people!!!" It's like apples and oranges! My tenants(in late 50's) who just left were here for "SpringBreak!' and they drove close to Coachella to let their teenagers hear & see what they could! My tenants tomorrow are for Coachella but I screen them out and make sure -"My home is NOT A PARTY HOME!" Take it to Coachella! And they will! I also entailed Paul Tollett today from Goldenvoice asking him to please come to the meeting on Thursday or email you. I googled that they only have FIVE permits only! I do NOT believe they are going to have a Concert every month! I asked him to please verify this. Also the Desert Trip Line up was announced on April Fools day and it isn't so great! in fact not one person is talking about it so far! It will not attract the same kind of money as last year. Palm Desert is older owners and a lot of "Snow Birds" not like Palm Springs -The PARTY CITY! It isn't fair to discriminate against responsible Horne Owners in Palm Desert comparing us to Patin Springs in any way! Also I work for a Broker in Palm Desert and 1 know the City of Palm Desert is offering "Incentives" to investors to buy Hotels in Palm Desert! That is great but not fair to put any kind os restriction on responsible Home Owners in Palm Desert!! Especially when you are giving Hotels incentives! They have NO restrictions on when to Rent. I do not want any restrictions put on my condo either. My Realtor friends are "Selling properties like HOT CAKES" in La Quinta because of your moratorium on Palm Desert! You are already LOSING money and don't know it! And it's a LOT! I have invited 2 Realtors to come to the meeting as well. Having a license on every rental is a great idea and 13 % TOT is a lot .If you took off the moratorium for new Horne Owners to have the Option of renting, it's HUGE business! Just look at AirBNB how they have grown! People want to rent tents,couches, rooms, condos, & homes! It is just getting bigger! It is the "New way of renting or traveling" I had a pro golfer rent for two days in a tournament. I don't want any restriction on the number of days someone can rent. He was gone all the time and will rent my place again. We are not a "Party Town" we are not Palm Springs. WE are older and really my tenants, want to have a drink out by the pool and GOLF! Yes Goldenvoicc brings millions to everyone here! My girlfriends daughter works at a Juice bar by noon they had sold over S4000 last weekend. It is a booming business and cities with many more positives than negatives! Reject the license on the "Party Homes" and give Palm Desert a fair chance to grow along with the HOTELS - there is plenty of room for everyone to grow. Some people don't like "Change" well we are changing and growing for the better financially with the help of Goldenvoicc! MARK TALBOYS 73-319 Broken Arrow Trail Palm Desert, CA 92260 760.346.4867 amtalboys@mindspring.com April 12,2017 Kevin Swartz Associate Planner City of Palm Desert Hi Kevin: After participating in the first two sessions, my observation would be that, currently, Palm Desert has few problems except for habitual "party houses". Nevertheless, I appreciate the inherent value in reviewing the City's current policies / ordinances to ensure they adequately address current and future issues / marketplace trends. It seems to me that there are three key issues that deserve our focus. 1. Owner responsibility 2. Renter behavior 3. Enforcement resources I would assume an aggressive posture toward owners and renters through significant financial penalties commensurate with the cost of increasing efforts to educate the owners and instituting a robust enforcement mechanism. In other words, a significant increase in fines (owner and renters) and automatic revocation of permit for 12 months for serial offenders. In no way should homeowners be discriminated against, including through zoning or density restrictions, except for senior housing. TOT does matter and current ordinances regarding noise and parking should suffice. See you on the 20`11. Cheers, Mark Swartz, Kevin From: Jason Bianco [jasonbianco@vacasa.com] Sent: Sunday, April 09, 2017 12:53 PM To: Swartz, Kevin Subject: [SPAM] - STR Table Attachments: Scan_0001.pdf; Scan_0002.pdf Kevin: I have attached my completed STR table and made some suggestions below, regarding ordinances moving forward. After hearing the residents that are having issues with rental homes, it became clear that there are really just a few issues to address. 1. Noise complaints 2. Parking violations 3. "Don't like STR's in the city or near my home" We can easily address the first two, but the third is not likely to change, since we do live in a resort community. So, here's my suggestions for addressing the first two: 1. Require owners and managers to install Decibel Readers in the homes. I have been testing this is some of our "problem homes" with great success. The devices send me a text alert anytime the volume is above the set level I created. For example. 1 set them to "loud TV;" every time the volume goes above that setting I get an alert, and can then call the guest to address the volume before it gets worse and disturbs the neighbors. (screenshot attached) City issues fines directly to guests for violations of ordinance. When a guest books our home we warn them that any violations of ordinance resulting in fines, will be passed on to them. I think it makes sense to fine the guests directly. Owners/Managers required to evict guests found in violation (we warn every guest that this is a possibility) 2. Tow away or fine any vehicle in violation of ordinance. We warn every guest of this ordinance. and if they violate it, the onus is on them. 1 also have some input on some of the other proposed options: • Restricting contracts (guest rental agreements) per year. This is highly detrimental to the owner/manager and the city. Patin Springs recently did this and with just three of the homes we manage there, the lost revenue from forced cancellations was S95,000. That equates to S 10,925 lost TOT to the city - on just 3 homes. If Palm Desert does this, the lost TOT will be excessive. Additionally, in Palm Springs, this change caused a flood of home sales in the city, driving values down. This is a bad economical move by any city that has such large amounts of revenue corning for TOT. • Limiting number of nights: This should be kept at a 2 night minimum. The majority of rentals are people looking for weekend getaways. Increasing the minimum nights will severely impact the number of rentals per year, which will impact the city's TOT revenue. i • Number of guests per home: This should be set at 2 guests per room, +2. (Ex: 4 bedroom home would have an overnight occupancy of 10). Limiting occupancy will not resolve the complaints coming in. It will only reduce revenue and TOT. • Registration: The city should have in place a 30 hold for new permits, pending an inspection of the home. The inspection should he checking for a few things: Safety / number of rooms (so the city can monitor occupancy) / code compliance. The city of Indio does this / The city of Big Bear does this. • Permit fee: Increase the yearly fee to match the county of Riverside fee, S250.00. Use the additional funds for stepped up patrols and/or after hours patrols. (1200 permits = S300,000 in permit revenue). The fact is. no changes in ordinance will resolve the complaints, other than an all out ban, which of course would have a tremendous negative impact on the city's finances. The solution that I believe everyone wants is stricter enforcement. As a manager of over 5000 homes internationally. we support this. We truly care about the quality of life of the residents in the cities where we manage homes. We support stronger enforcement and hope to work with the city on making positive changes. Cheers, 760.259.0142 760.880.1243 jasonbianco6 vacasa.com vacasa.com Vacat'on rcntats made eas,,g) "Don't wish it were easier, wish you fit 71(:‘v.,. r 1e.umou,t1 - Meet the rrt' - Learn about Vacasa in r were better." founders and a satisfied homeowner. 2 minutes or less! 2 3/3/17 Dear Councilwoman Kelly, City of Palm Desert APR 0•4 2017 Community Development KECLI i LU c« ¥ CLERK'S OFF l PALM DESERT 2011 APR -3 PM 2: 35 My Name is Christel Prokay. I live at 73-505 Siesta Trail, Palm Desert. Before the election, you knocked on our door introduced yourself & told us you were running for city council. Because you seemed like a very kind and caring lady I voted for you. I told you about the big problems we had and still have with the vacation rentals in our neighborhood. Unfortunately, we not only have one but three Vacation Rentals: one next to us and two right behind us...approximately each 20 feet away. We use to have a nice quiet neighborhood and now our retirement home has become a living hell. From early in the morning to late at night...loud music, screaming... the more the drink the louder the scream. Even with our windows closed we cannot escape the noise. My husband and I are 73 Years old, not in the best of health. The aforementioned situation has affected my health severely. We cannot afford to move. Please help us. Sincerely, attt)261 NY/eCr Christel Prokay COPY TO i<g�;41 &axy-f 2, C,1.TE 4 -- ��ii aa). v -760 - 773-052i 3 The Honorable Robert A. Spiegel Mayor- Palm Desert, California 73510 Fred Waring Drive Palm Desert, Calif. 92260 Dear Mayor Spiegel, July 27, 2016 We the undersigned residents of the neighborhoods surrounding Shadow Mountain Golf Course wish to add our names to the letter addressed to you by Mr. Carl Kaiser. We also feel that the Short Term Rental Ordinance 1236 is damaging to our neighborhood, and would like to see it altered to prevent the operation of party houses next door to us and our neighbors. NAME 14,66--24-c) DY IA 0,, N. gyp ADDRESS / g ;ZiggStvie ' \:k,c-,(3\(-Ui• WO, 7 3 ee 2,1-A.A0 73 000 6,0,0106,-(///v 73 Cieo 6.(f cad.ti.L,JlEt 5 Y 7 .17 0.41xt-4-17 ;9. t) 1300 6,efiecvlive sr 112.4,9 e ( )_-'/171(--/%=z 2 ?z- i I I cc-) _2c) 73 ;?‘‘ z_c g-gt) 77, iee. ,(‘ fr 4.ci.44z 54-nuA44. t1Z2bD The Honorable Robert A. Spiegel Mayor- Palm Desert, California 73510 Fred Waring Drive Palm Desert, Calif. 92260 Dear Mayor Spiegel, August 1, 2016 This letter addresses the existence of a "short term rental" house located at 73780 Grapevine Street in Palm Desert, and the subject of Ordinance 1236 overall. We live next door at 73760 Grapevine Street, and over the last few months have been subjected to a steady stream of overnight renters who party non-stop night and day every weekend. The noise and party activity next door has rendered our patio and pool area virtually unusable. Additionally, the value of our home has plummeted, as no one would want to purchase next door to a "party house". We are asking the City to consider changes to Ordinance 1236 that would restore the family residence nature of our neighborhood. Our neighborhood is zoned R-1. Prohibited within an R-1 zone are: Bed and Breakfast, Hotel, Resort Hotel. These sorts of commercial activities are intended to be prohibited as they are inconsistent with the nature of a residential neighborhood. This was recognized when the zoning code was originally drawn up, and is wholly consistent with most other communities in the United States. Zone R-1 provides a fence around a neighborhood, a fence that is intended to protect and maintain the character of a residential neighborhood. Ordinance 1236 cuts a hole in that fence. It allows a commercial entity to purchase a residential home and turn it into a two -night -stay motel: locally known as a Party House. The house next door to us is just such a business. It is owned by AIMM Holdings, LLC- a property management corporation located on Wilshire Blvd. in Los Angeles, incorporated in 2001. The operation of this business is summed up by the following quote from Mr. Brett Mitchell, the corporate manager of AIMM Holdings, LLC. "My business model is to buy these houses, rent them out as often as possible for as much as possible, and pay off the loan in three and -a half years. " This is a business property. The corporate owners of these rental houses have no interest whatsoever in maintaining the character and flavor of a residential neighborhood. Their objective is to fill bedrooms with paying customers. Their operation is no different than that of any small motel. The noise and chaos associated with the activities of these short term renters makes it virtually impossible for neighbors like us to enjoy their own back yard, forcing us to abandon our own patio and pool area and either live indoors all weekend- or leave home altogether. Imagine an out -of -control pool party going on next door- every weekend. Ordinance 1236 requires that all parking associated with a short term rental be onsite. But the garage and driveway for the house next door are small, and parking usually spills out onto Grapevine Street. There just isn't room for eight to ten automobiles. With the addition of day guests next door, our neighborhood begins to resemble a car auction center. Our back yard is the 12`h fairway of Shadow Mountain Golf Course, a privately owned club. We have seen renters from next door on the golf course running their dogs, flying kites, practicing chipping, playing tag- all while golfers are still playing. These short term renters obviously consider the golf course to be their own private park. When told that the golf course is private property, we have had the renters laugh at us and curse us. The noise coming from the pool area during the day is often unbearable. Anywhere from ten to twenty -plus people partying in the pool, multiple screaming children, music turned up in order to be heard over the din created by everyone in the pool, combined with an abundance of food and liquor creates a level of noise and chaos that would never be tolerated in any hotel pool area. When asked by us to "please keep the noise level down", we've been yelled at, cursed, and one woman even threw a muffin at me. The verbal response, on more than one occasion, has been: "We paid a lot of money to rent this house, we can do anything we want." The people renting these houses are there for one reason only- to have a good party and have a good time. They are in no way sensitive to being a good neighbor. We have contacted a number of real estate agents in an effort to get a sense of what impact the short term rental next door would have on the value of our home and the ability to sell, should the situation next door continue. The conclusions have been unanimous. Their professional opinions are that the value of our home, and that of our neighbors, has been dramatically decreased. Additionally, they all said that they would not want to show a home anywhere near a short term rental house on the weekend. Prospective buyers would see and hear the noise and partying at the rental house, turn around, and leave. One agent said that since California law would require us to disclose the existence of the short term rental next door on the Seller Property Questionnaire, our house would be essentially unmarketable at anything above a give-away price. As a result we are trapped next door to a party house, unable to even sell and move away. 1'he City's website, explaining Short Term Rentals, contains the following paragraph. i The new rules are intended to ensure that the short term rentals are convenient to register, compatible with surrounding uses, and not disruptive to the neighborhoods in which they are located. Although we feel that Ordinance 1236 was a well intentioned policy designed to assist homeowners, the actual result of the ordinance has been to create a legal breach of the original zoning restrictions that were designed to secure and maintain the family residence character of our neighborhoods. Ordinance 1236 allows commercial property management companies to side step the Residential zoning intentions of R-1, and operate what is essentially a motel in the midst of our neighborhoods. The short term rental character of Ordinance 1236 allows uses of the rental houses in direct contradiction of the paragraph stated above. These short term rental house are not residences: they are commercial business properties incompatible with surrounding uses. Additionally, the noise, non-stop party behavior, and overflow parking onto City streets is extremely disruptive to the neighboring homes amid which these rental houses sit. There are very good reasons why the City has, in the past, prohibited hotels and motels from being located within residential neighborhoods. Those reasons are still valid today, and should result in the prohibition of short term rentals- Party Houses. The three day, two night minimum rental requirements in Ordinance 1236, by their very nature, select the type of clientele who would otherwise choose a hotel or motel, and discourages the more long term minded tenant who would be interested in becoming a member of the neighborhood and value being a good neighbor. We are asking the City of Palm Desert to help us find a way to alter the requirements of Ordinance 1236, or at least the permit conditions for the house next door, so that the value of our homes can be recaptured and the family residence nature of our neighborhood can be restored. Thank you for your consideration of our request. Very Truly Yours, Carl & Patty Kaiser 73760 Grapevine Street Palm Desert, Calif. 92260 760-773-9655 cpkaiser@earthlink.net March 20, 2017 City Manager Lauri Aylaian City of Palm Desert 73510 Fred Waring Dr Palm Desert CA 92260 Dear Ms Aylaian, City of Palm Desert MAR 2 2 2017 Community Development We are concerned about the City's position on Short -Term Rentals in our quiet and low density neighborhood just south of El Paseo. After driving through various areas of Palm Desert, we selected our home on Pinyon Street in 1995. We chose this location for the following reasons: • low density and large lots zoned R1 • low crime neighborhood • walkability and convenience to shopping, dining, banking, etc. • quiet, peaceful, established neighborhood with older families • rural environment within a city (no sidewalks or street lights) We are year-round residents and appreciate the times during the year when only a few cars travel on our streets due to many second homes in the area. We value our privacy and peace and quiet in the early mornings and evenings. We also know our neighbors and watch out for each other and our homes. In fact I requested and secured a Neighborhood Watch sign posted on our block after our home was burglarized in 2013 by suspects possibly living in one of two drug rental units on San Luis Rey. Unfortunately no one witnessed the burglary and due to a breakdown in department communications, no follow up was made by the Burglary Suppression Unit, and none of our personal and heirloom property was ever recovered. That being said, if we wanted to live in a "hotel -style" neighborhood where visitors book in for only two nights, we would have purchased inside Shadow Mountain Resort or another community in the Valley. But we didn't purchase there. We purchased in an area of Palm Desert where the last thing we expected our elected officials to do was to allow homeowners to rent out rooms to multiple families thus creating a zoning of R-2 or R-3. We have already witnessed multiple families renting these homes. Within a six -block area of our home, there are at least 15 short-term rentals including one directly behind us on Juniper and another across the street from us on Pinyon - both owned by the same homeowner. We have met both the homeowner and property manager and advised them that we enjoy our quiet and peaceful neighborhood and expect the same of their tenants. Our block of Pinyon consists of 10 homes, three of which are short-term rentals - 30%! The block behind us on Juniper also has 30% rentals within 10 homes. We can hear the tennis party shouting from the home on the next corner at Juniper and Burrowweed! Once again, by approving these permits, you are changing the scope and density of Cliff Henderson's Palm Desert. You are also changing zoning from R1-20000 to include a mobile or manufactured home in the rear of the yard at 73605 Juniper, thereby creating R-2 within R-1 zoning or changing it to R1-M zoning. We realize a home can sell to a large, noisy family and we are without recourse. However, we like to know who lives around us. We have known all our neighbors over the past 22 years. We only had one neighbor at 73637 Pinyon who bought the home and ran drugs and prostitution from it. The Sheriff's department "lived" on our street for months till we got him out in 2014. As you see we have reason to distrust renters, and even some homeowners if we see strange and illicit movement occurring on the property. Even if individuals are well - screened and appear fine on the application, they may want to scope out the area. They are only paying $800 to $1,000 for two nights, a small amount considering the information they can gather. Coachella and Stagecoach festivals attract younger renters and some unwanted elements into our neighborhoods. Our personal recommendations for the City are: • Increase the minimum number of nights to at least seven. (We would prefer monthly rentals, but then the City would lose out on the TOT income, and no public official would support that issue.) • Limit the number of permits an individual is allowed • Limit the number of permits per block so as not to destroy the character of our neighborhood. If the City of Palm Desert continues to maintain a two -night minimum rental for multiple families/individuals in a single home, we would like the City to consider a zoning change so we may operate a hotel on our property or start a mobile home community, now that our neighbor has moved one on his property. Palm Desert needs to remember who is here year-round and supports local businesses year-round and contributes to the local tax base. These residents chose their homes for comfort, convenience and peaceful living and should be considered when discussing the Short -Term Rental issues. Sincerely, Jim and Victoria Luick 73620 Pinyon St Palm Desert CA 92260 L &ufs,2 _1.5,-rLikt_ Swartz, Kevin From: GU Office <office@groundlevelinc.com> Sent: Wednesday, September 27, 2017 12:06 PM To: Harnik, Jan; Jonathan, Sabby; Kelly, Kathleen; Nestande, Gina; Weber, Susan Marie; Aylaian, Lauri Cc: Swartz, Kevin; Stendell, Ryan; O'Reilly, Monica; Evans, Donna; Stanley, Jane Subject: Melissa Nale - Short Term Rental Ordinance Comments Hello everyone! My name is Melissa Nale, formerly Missy Wightman of the Planning Department. Since resigning in 2013? to care for my new young family I have also been operating a vacation rental that started around this time period and also fulfill the role of office manager for our own contracting business. I think I resigned to be less busy and be a stay at home mom and I am now more busy with a 2 and 4 year old that don't let me rest for a moment. The vacation rental business came about not by direct choice, but I had fixed up my home to a value higher than adjacent properties and although I had buyers lined up the appraisals didn't match agreed upon pricing so I decided to keep it. Since I was moving out of the area, I listed it on VRBO as a trial and it was rented that weekend. And so passes, 5+ years of steady visitors to the valley. This business is not headache free, it is a constant maintenance game, and you are on call 24/7 mostly to answer trivial questions like how to turn on the pool light? Or how do I turn on the TV? I am proud to say, I am not aware of one complaint and my neighbor to the south that has lived there since before I bought the house has had my phone number since day one and has never called me once regarding the rental. I stop by about once a year to check on her and see how everything is going. I had numerous neighbors stop by during initial renovations telling me how happy they were to see all the improvements. I was notified of the short term rental proposed ordinance from some group via e-mail. My top concerns with this proposed ordinance are that the short term rental permit is not transferrable to a new owner should I want to sell the business I built (I have about a 75% return guest rate every year). Section 5.10.110 is overly redundant and unrealistic in operating terms, notifying neighbors every year upon renewal is unnecessary- for me the concern is inviting crime into neighborhoods by announcing this is a vacation rental and at times may be vacant. I think adjacent neighbors is sufficient. My detailed notes are below. I'm always available if you have questions I may address. I plan to attend the Planning Commission meeting if I can make arrangements and will definitely be at the City Council meeting. I wanted to offer my comments prior to the study session this afternoon albeit last minute I received the e-mail yesterday and had to read the document first. You can visit my listing by googling VRBO 382428 and see what visitors have to say as well. I have always tried to follow every rule Palm Desert has put in place and hope my comments are considered prior to finalizing a document. Furthermore, TOT increases each year you have a successful operator. Year to date, I've paid $3,116.91 in TOT, over $1,000 more than all of last year already. How many vacation rentals are in Palm Desert? -that adds up! I only noted the first few words of each section for reference, my comments follow in italics. Short Term Rental Permit and a Transient Occupancy Registration Permit - redundant works fine now, with just the Short Term Rental Permit, consolidate? 5.10.060 D Upon the issuance of the a new Short -Term Rental Permit and a renewal permit, the City shall mail a notice to the owners and occupants of all residences within 200 feet of the property line of the rental unit...) believe this is unnecessary at renewal yearly. Once is enough at initial permitting, 1 understand the notification. 5.10.060 F Within 14 days of a change...This is not realistic if an owner uses a property manager/operator and the owner has to fire them. Renters ore consistent and typically booked a year out. So if 1 have to hire a new service, 1 notify the City and wait for a new permit to be issued and cancel rentals that have been on the books for months/refund money until a new permit is issued. This is not realistic- Palm Desert would have a lot of unhappy visitors that would likely not return. You should be able to provide City new information and not wait for a new permit. i 5.10.060 H A Short Term Rental Permit must be renewed...City shall mail courtesy notice 30 days prior to vacation rental owners. 5.10.070 D An existing Short -Term Rental....disagree with the no change of ownership clause. I have built a business over the last 5 years with loyal customers. I should be able to sell my business if I choose, just like nearly any other business. 5.10.070 E The City shall maintain a current map...ls that available for public to view now prior to meetings? 5.10.100 Trash and refuse...should not be an issue. Require Burrtec gate service. I've done this for the past few years. It's not expensive. 5.10.110 Overly redundant and Unrealistic 1. Unrealistic meet and greet. People come on their own timelines. You may set up to meet a guest at noon, they get lost, they run into weather traveling from Canada, they decided to stop off for lunch, any number of reasons they show up four hours later, their plane got delayed, them come a day later. I rarely meet guests at the house and never have had a problem. This clause would make scheduling nearly impossible. 75% of my guests are return visitors, some come yearly, some come multiple times a year (they know the rules, they know the house). ID's copies are provided at the time a rental agreement is signed prior to occupancy including name, address, and phone number they can be reached at if they don't answer the house phone. 2. Can be located in house book or posted in house 3. Located in House rules, also in rental agreement 4. A rental agreement is signed by every guest prior to occupancy stating these rules. 5.Yes, always. 6. Rental agreement signed acknowledging this. 7. A repeat of item 2. 8. Require Burrtec gate service, problem solved. 9. haha this one gave me a good laugh, people are not going to read ordinances on their vacations. Ordinances are not at the top my literary reading lists ()This is so unrealistic. Furthermore this is in the Good neighbor brochure 10. This is in good neighbor brochure 11. Good neighbor brochure Sorry for lengthy e-mail, but I believe this ordinance needs some revisions to be realistically implemented. My phone number is 760-799-2581 and I'd be happy to address any and all questions, comments, etc. Thank you, Melissa Nale Ground Level, Inc. P.O. Box 758 Fallbrook, CA 92088 Office Phone: 760.744.8848 CeI. Phone: 760.799.2581 Q I Virus -free. www.avast.com 2 Swartz, Kevin From: Jason Shafer [jasons©southwestchurch.com] Sent: Sunday, March 26, 2017 9:01 AM To: Swartz, Kevin Subject: Short term rentals Hi there! I'm a local pastor and Palm desert resident (homeowner) and wanted to respond to the ongoing events surrounding the short term rental opportunity currently under review. I think short terrn rentals are a great opportunity for us here in the valley. It's a fantastic way for us to share our incredible surroundings and bring an extra flow of money into our communities. I read the list of concerns and they don't bother me. although taxation to absorb extra patrols and noise ordinances are totally understandable. the other concerns seem like they come from people who would be happier in a gated community with additional rules to create their desired standard of living. I enjoy meeting visitors, hosting them even, and I say that as a resident of a neighborhood FILLED with rental properties. The 5 days minimum suggestion keeps weekends from being an option and I find that confining for the majority of short tern renters as travelers. What is wrong with 3 days? That would make Palm desert accessible weekends and holidays. shorter events and quick getaways for people. Why let another city get that revenue or the reputation of a great place it is to visit when palm desert is clearly the best in the valley? Tourism being our number one product, 1 don't see why we'd want to stifle that with more rules. My guess is that this is a situation where the squeaky wheel will get the oil. My guess is that this is a standoff between rental investors and home owners in the community. My goal here is to show that there is a silent majority of homeowners in the community that do not lament these short term rentals. They should be allowed as they once were with a few alterations to account for costs to the city and to keep visitors aware that this is a kind place where we respect each other. I Hope that is helpful to the process and please feel free to contact me if there's anything I can do to help. I'm a pastor in the community. a foster parent, and someone who would utilize short tern rentals on a 2x/year occasion if i could get permitted. Thanks for listening. --itatt,r, Music Pastor . I , 11':-60.200.2000 ext. 2261 Elver one is „elco,ne V'ohoth I.s peslece .!ni thing is possible 1 To: CityhallMail Subject: To Kathleen Kelly Ms. Kelly, My wife & I bought a house in Palm Desert two years ago with the intention to use it as a winter home. We stayed in the house in 2015 and came back last winter but decided that traveling back and forth from Virginia was too much so we moved here permanently in May 2016. We love the neighborhood in South Palm Desert for a variety of reasons, but one thing we value is the quiet. We lived in the Washington. DC area for 36 years and urban noise is a constant. Last Friday night our quiet was disrupted by a loud party in a house on Haystack Road that is one house west of the house immediately behind ours. The house is at 73067 Haystack Road. There was some noise at 10:30 when we went to bed, but it was not too bad & I assumed it would die down soon. We were awakened just after 1:00 AM by a lot of noise. The party had moved outside & the people in the house were grilling food. I can see into the back yard of this house from my yard & five or six people were outside and the large sliding doors were open. There was a lot of chatter back and forth. I called the Riverside Sheriff Dispatch Office around 1:30 and an officer came to the house 30 or 40 minutes later. The people went inside & closed the doors but we could hear them until after 3:00 AM. On Saturday morning I looked on rental sites & found the house listed on VRBO.com. 1 also posted a query on my \extDoor.com commmunity newsletter about the problem. I was advised a man named Paul Murphy to contact a Palm Desert compliance officer named Shawn Kilpatrick and to follow up with your office since the council is examining the short term rental issue in the city. I cannot say enough good things about Mr. Kilpatrick. He called me back within 20 minutes on Saturday morning & I told him what had happened & sent him an email. He found that the house on Haystack does not have permit for renting & he visited the occupants sometime that day. The people in the house were quiet for the rest of the weekend. Mr. Kilpatrick has my correspondence to him if you want to know more about how he proceeded in the matter. He was incredibly responsive and did a great job. We were not the only neighbors who heard this party and not the only ones who are very concerned with the growing possibility that more homes in the area are offering short term rentals and more may apply for permits. Some, as the one in this example, have eluded the permit process. I just looked on VRBO for their rental listings in March and see seven home on Haystack offered to rent and 805 in the city. The house at 73067 Haystack is still shown on the website in spite of the fact that it has no permit. The total number of homes for rent is a bit of a shock. I wonder how many of them are owned by people who have them only as short term rental properties as a form of income. I don't know 2 what the zoning code in Palm Desert says about this, but I wonder how a property intended only to be used for rentals can be viewed as a normal house and not a hotel. I will be happy to keep you and Mr. Kilpatrick apprised of any other problems in our neighborhood that may arise in the future. I would also like to know if there is a schedule for public hearings on meeting on this issue since I am now keenly interested in the matter. Thank your for your time. John Curran 73110 Somcra Road Palm Desert, CA 92260 703-622-2641 (Cell) John Curran Casablanca de la Colina Palm Desert, CA 3 VRMAI September 27, 2017 Palm Desert City Council 73510 Fred Waring Drive Palm Desert, CA 92260 Dear Councilmembers: The Vacation Rental Management Association (VRMA) is a 32-year old international trade association representing professional property managers of traditional short-term vacation rentals, with several members in Palm Desert. We have been following the recent discussion regarding vacation rentals in your community very closely. The VRMA supports fair and effective regulations. We agree with the United States Conference of Mayors resolution, which states, "Onerous regulations of short-term rentals can drive the industry underground, thus evading local regulations and local hotel taxes". Primary residency requirements, low -density restrictions and percentage unit caps can quickly become restrictive and be disruptive to the local economy. That is why we are concerned with the proposals requirements for buffers of 500 feet for residential properties and 300 feet for mixed -use properties. The buffer requirements are arbitrary designations that have not proven affective. This type of restriction is meant to help limit concentrations of vacation rentals, but is really a limitation of property rights that can exclude good property owners and property managers from engaging in the management of a vacation rental. We encourage you to keep working with your local property managers to create a balance in your regulatory framework. Professional property managers are a communities' first line of defense in ensuring travelers comply with local rules and working with neighbors to resolve issues that may arise. The VRMA urges the Palm Desert City Council to continue to work with professional property managers by removing the buffer restrictions from the proposed ordinance. Stricter enforcement and engaging property managers will help Palm Desert achieve their goals and continue to benefit from the prospering travel and tourism economy of your beautiful community. Sincerely, Mike Copps Executive Director Vacation Rental Management Association Mike Copps Executive Director Vacation Rental Managernent Association mcopps@vrma.org : vrma.org Swartz, Kevin From: Kelly, Kathleen Sent: Thursday, April 20, 2017 1:16 PM To: Stendell, Ryan: Swartz, Kevin Subject: FW: Air B&B's in Neighborhood on Masson St. 92260 I just sent this to Lauri and Pedro for follow-:uu. I'm sending now to assure this resident is included in any notices that go out about developments. Thanks, Kathleen Kelly Councilwoman Ph: 760.346.0611 Direct: 760.776.6316 Kke1!y i citycfpc maesert.org From: Carol Gorski jmailto:cmgorski aaol.coml Sent: Wednesday, April 19, 2017 10:32 PM To: Kelly, Kathleen Cc: cmaorski^aol.com Subject: Air B&B's in Neighborhood on Masson St. 92260 Dear Council Member Kathleen Kelly I reside at 73931 Rutledge Way in Palm Desert and am very concerned about the two Air B&B's right behind me on Masson St. The addresses of these Air B&B's are 73920 Masson St. and 73934 Masson St. I have phoned code enforcement to complain about the noise level and they put me on hold for 20 minutes so I am writing you about my concerns regarding the noise level and disruption these businesses are having not only to my home but to the neighborhood. I understand that the Council is having a meeting on Thursday April 20th at 3:OOPM that I wish I could attend but I work in San Bernadino and cannot make the meeting. Both these homes are behind mine and affect me negatively as a 5 year resident with the noise and music that can be heard after 10:00pm and well into the night. I cannot enjoy my backyard in the evenings with my family and am very concerned about the impact that these hotel businesses will have on my life and property values. If you are not the council person to raise these issues to please point me in the right direction. I would like to set up a concall or meeting to discuss further and what my options are as a concerned homeowner in your city. Regards, Carol Gorski 73931 Rutledge Way Palm Desert, Ca. 92260 650-468-9647 cmgorski(a�aol.com (650) 468-9647 • Email: cmgorski(a�aol.com Website: www.linkedin.comrn/caroigorski i From: Reaina Johnson To: SitvhaIIMai� Subject: Please Support Palm Desert Vacation Rentals Date: Wednesday, September 27, 2017 9:43:14 AM Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Regina Johnson 42845 Scirocco Rd Palm Desert, CA 92211 From: Deena Mirva To: CitvhallMail Subject: Please Support Palm Desert Vacation Rentals Date: Wednesday, September 27, 2017 10:11:00 AM Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed distance limit, however, is not an effective solution. The distance limit creates an unfair barrier to participation in the market, giving a special privilege to some homeowners based on nothing more than an arbitrary number. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on how close one vacation rental is to another. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please remove the distance limit and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Deena Mirva 41759 Resorter Blvd Palm Desert, CA 92211 Swartz, Kevin From: Daffodil Tyminski <dtyminski@me.com> Sent: Wednesday, September 20, 2017 9:34 AM To: Swartz, Kevin Subject: Vacation Rentals We live in Los Angeles full time and bought our house (74533 Fairway Drive) with the hope of moving to Palm Desert full-time. In Los Angeles, we live in Venice Beach, and I have my own law practice. I also sit on your sister land use and planning board, the Venice Land Use and a planning Commission. I am very familiar with the issues surrounding short- term rentals, and in Venice, we have a few on my block, but they are mostly owner occupiers and the two that are not are carefully watched over. Shortly after we bought our house, investors bought the house behind us and turned it into a horrible vacation rental. It is a 100% vacation rental owned by people in Palm Springs who have multiple investment properties. They are not owner occupiers. Ironically, we bought in Palm Desert instead of Palm Springs, because we wanted to be in a true neighborhood, and not amid a bunch of short term vacation rentals. We used to split our time between LA and Palm Desert, but this past Spring, the situation behind us was so bad, we finally decided to give up our house for a few weekends and rent it out for some of the big Spring weekends....only to find out that as homeowners we could not legally do so. I have complained about the house to the city, and the city has come out from other complaints, but unfortunately, the house is technically legal. They have five bedrooms, so they can have two people, and apparently, they can be as loud as they want until 10 pm every day. So we have been living with birthday parties, bachelor parties, bachelorette parties, 20-year olds obsessed with EDM music during Coachella, country music fans during stagecoach, a band of incredibly obnoxious 50 years olds during the tennis tournament who played tennis from about six am to dark, a 75 person wedding, etc. I tried contacting the property manager multiple times, to no avail, and then managed to reach the owner by pretending that I was an interested renter on VRBO. I recently met with the owner and her property manager. They were very nice, and the owner has tried to accommodate some of our concerns. They also informed me that the city has no record of complaints on the property. (If this is true, there is a reporting problem in the current City tracking system). They also seemed to suggest that they have never had a problem with the property - though they did admit that they have had to forfeit deposits of renters in occasion because of noise. I was never able to reconcile the issue. Fundamentally, I don't think they appreciated the impact of running a commercial enterprise in a residential neighborhood. Their final analysis was that short-term rentals are legal, a fact of life, here to stay, and we just all have to make the best of it. I understand the need for folks to be able to rent out their homes on a short-term basis, but I do not think it is legal (nor should it be legal). 1 would ask the City to not approve investment -only properties (I.e., non -owner occupied properties for the following reasons). These properties are being operated as commercial enterprises and residential neighborhoods are not zoned for such use (and there is some California case law to this effect). Moreover, They have a disproportionate negative impact on the neighborhood. Unlike a house with full time occupants who have a normal life rhythm, short-term renters have a different schedule every week, so you never quite know what you are going to get; I hate to go on so long. I would love to be part of any future dialog on this issue and respond to any questions - Thanks you. Daffodil Tyminski 1 Swartz, Kevin From: Craig Armstrong <craig@thermiculture.com> Sent: Sunday, September 24, 2017 10:49 PM To: Harnik, Jan; sjohnathan@cityofpalmdesert.org; Nestande, Gina; Kelly, Kathleen; weber; Aylaian, Lauri; Robert.Hargreaves@BBKLAW.COM; Swartz, Kevin; Stendell, Ryan Subject: Palm Desert Short Term Rental Review Dear Mayor Harnik and PD Council Members, I am writing you today as a current Palm Desert resident at 46-401 Golden Rod lane and a Palm Desert native where I grew up at 72-868 Skyward Way. I will not take up your time with another personal horror story as a result of short term rentals, but as a resident of South Palm Desert for over 46 year I can tell you I have never witnessed prostitution or passed out Uber drivers in my front yard until short term rentals have come to our town. I understand the council is trying to walk a fine line to look at all interests, City revenue from TOT, increased city costs for more funding of code enforcement, residents love for their quality of quiet neighborhoods, and short term rental property owner rights. I also understand that Country Clubs and HOAs could be a completely separate permitting as these areas of our city are already 1. Struggling with a dying golf industry. 2. Have special assessments and private security to enforce and monitor better. 3. Are more consolidated in a tourist / gated resort side of our city. I believe a big part of your solution could be in this area, it could offer a boom to this over developed, but high amenity type of development. Golf, community pools, on site restaurants etc. could lend itself to easier enforcement and control. I would respectfully ask in your decision making, please don't be bullied by rental property owners threats of litigation demanding their rights. Please strongly take into consideration long term PD residents who have earned their rights to Palm Desert's quality of clean, quiet and safe lifestyle, earned by owning businesses in our city, working in our city, volunteering in our city, volunteering in our sports leagues or in our neighborhood watch programs. These concerned neighbors are not the ones threatening you with a lawsuit, they are simply asking for your help to protect our neighborhoods peace and safety. This is one of the most noble requests your constituents can ask of their leadership. Please don't let short term paybacks and corporate rental home owners exploit something that has taken residents and councils before you decades build. Don't allow them to influence your decision based on fear of their threats. Show our residents and neighborhoods your commitment to them and how much you value them by standing up for them. 1 There has been a precedence set in many other southern California cities on this same issue, they have seen the damaging effects short term rentals have had on their property values and neighborhoods, and have made the right decision to take back their neighborhoods for their residents. One of your obligations to our city is to lead with a strong unifying vision. The vison here should be to lead with dedication to our residents and neighborhoods and build on their strengths and beauty, and to stop allowing opportunists to take advantage them. You have a great opportunity before you to set the bar high and stand up for your neighborhoods that create our great community. An opportunity to defuse this issue that is polarizing our residents and city government and to agree on a solution that protects everyone's quality of life and reinforces the values we all enjoy and the reason we call Palm Desert home. Thank you for your time, respectfully. Craig Armstrong Thermiculture MANAGEMENT 2 0\\\\ttl I I I II// LAT/O • lENTAI�. TOURISM • Socln° The Vacation Rental Tourism Association (VRTA) strongly supports the City of Palm Desert in its efforts to regulate vacation rental properties ensuring responsible vacation rental management and the peaceful enjoyment of the neighborhood for both visitors and residents. As advocates for the industry of vacation rental tourism in the Coachella Valley, VRTA would like to submit a running list of recommendations to create an open dialogue between the city and vacation rental managers with regard to the implementation and enforcement of the vacation rental policies within the new Draft Ordinance. We hope a continued open discussion with city officials will contribute to a balanced perspective of vacation rentals in Palm Desert. Recommended Draft Ordinance Changes: 1) 5.10.070 — Short Term Rental Permit — Spacing and Buffering Requirement. We urge the council to remove the spacing/buffer requirement in the ordinance. Managing the density requirement will place huge burden upon the city, creating unnecessary enforcement on vacation rentals. The data in Palm Springs shows that neighborhoods with the highest density of vacation rentals does not correlate to more calls to the hotline or overall problems. On the contrary, the neighborhoods with the highest density of vacation rentals have experienced tremendous growth in property values. Surveys show that property owners are 65% more likely to renovate their homes before renting them; improving curb appeal, increasing home values, and employing local contractors. 2) 5.10.080 Temporary Short Term Rental Permit — Additional Application and processing requirements. While we understand the intention of the council to provide an ability for full time homeowners to take advantage of renting their home a few times a year, the neighbors surrounding these homes will still associate a bad experience as a "vacation rent& problem." The VRTA feels that across the board all properties intending to rent their home, whether for four rentals or more should register with the city and be accountable for taxes and all rules and regulations. The rules and regulations set forth in the ordinance is to ensure the peaceful co -existence of vacation rental homes with neighborhoods. The current ordinance provides an ability for homeowners to register up to 15 days prior to a rental; we ask that council consider the unintended consequences of allowing in -experienced vacation rental operators the ability to rent within a short window. 3) 5.10.110 — Procedures for operators and renters (A.1 Meet & greet the responsible person on -site and obtain his or her name, address and a copy of a valid government identification) The VRTA supports in -person check -in procedures, however requiring the check -in to be at the property does not allow for the many variables that affect guests during check -in. We ask Council to allow check -in options at a (licensed) professional office or within 24 hours at the property. This would allow vacation rental operators to meet the guest at the property within 24 hours should the guest not arrive during normal business hours. Frequently, guests are not able to arrive at a specific time; this is due to flight changes, traffic delays, illness and other uncontrollable factors. The interest of the city is the same as the property manager's interest: to perform an in -person check-in/arrival meeting as soon as possible. During peak season, where 30 to 40 properties may be rented simultaneously across the valley, the only efficient manner to process all guests is to have most of them check -in at the property manager's office. r L 4 orice n4,� Lr,-LI,af Economic/Fiscal Impact Analysis of Vacation Home Industry Economic Impacts of the Vacation Home Industry (Coachella Valley) Number of Registered Vacation Homes: 4,950 Acquisition Investment: $2.42 billion (Average 5489,000 each home) Average Remodel/Furnisn'ngs• S95,000 each home Average Room. Rate: 5269/night Annua! Occupancy of Vacation Homes (1 oerson / night)• 2.3 million oeoo:e Total Amount Spent to Ren: Vacation Homes. $136.84 million/annuai•y Average Daily Spending by Vacation Home Visitors (Exc uding Accommodations): S294.00 Annual Economic Impact of Vacation Home Visitors: $896.5 million Totai Jobs as Result of Vacation Home V sitors (Direct/,nd:rect/induced) 10,300 Local Transient Occupancy Tax (TOT) Revenge: S15.1 million Local Saes & Use Tax by Vacation Home Vsitors: S3 52 million Fiscai Costs to Local Governments to Host Vacation Visitors: S5 9 m ':ion Net Revenue to Local Governments as Result of Vacation Home Visitors: $12.7 million Economic Impacts of the Vacation Home Industry (Palm Springs) Number of Registered Vacation Homes in C ty of Palm Springs: 1,694 Acquisition Investment: 5828.4 .million (Average 5489,000 each home) Average Remodel/Furnisnings: 595,000 eacn home Average Room Rate: S269/night Annua: Occuoancy of Vacation Homes (1 person / night): 791,000 people Total Amount Spent to Rent Vacation Homes: 546.86 million/ar.nua: y Average Daily Spending by Vacation Home Visitors (Excluding Accommodations) S294.00 Annual Economic Impact of Vacation Home Visitors: $306.9 million Total Joos as Result of Vacation -some Visitors to Pa:m Springs (D rect/.nd:rect/induced): 3.334 Local Transient Occupancy Tax (TOT) Revenue to :he City of Palm Sorings: 56 1 ^-:h on Local Sales & Use Tax to City of Palm Springs by Vacation Home Visitors 52 4 m• ;ion Fisca; Costs to C tv of Palm Springs to Host Vacation Visitors: $3.9 million Net Revenue to City of Palm Springs as Result of Vacation Home Visitors: $4.57 million Developmen: Management Group. Inc ,tic:ael 5racKer ryanaging ,76C. 272-9136 ' m'chae' cmgeconor-ics to CALIFORNIA DESERT ASSOCIATION OF REALTORS' September 27, 2017 The Honorable Jan Harnik Mayor, City of Palm Desert 73510 Fred Waring Drive Palm Desert, CA 92260 Dear Mayor Harnik and Members of the City Council, After much internal discussion and deliberation, the California Desert Association of REALTORS° must respectfully request that the City Council ask staff to omit "Spacing and Buffering Requirements" (the "buffer") proposed under 5.10.070 in the draft short-term rental ordinance. We support all of the remaining draft amendment — including increased penalties and stricter operational standards. However, the buffer, if implemented, would render more harm than good as we look to address the issue at hand. Today, the chief economist of the National Association of Realtors declared that the housing market has 'essentially stalled' due to another month of declining contract activity. Local Realtors have already found reduced contract activity due to the moratorium — and we can only expect that trend to continue if the buffer is implemented. Throughout our participation in this summer's public meetings and task force discussions, it became clear that many concerned residents and virtually all small business stakeholders support significantly increasing enforcement efforts and tightening operating standards to address short term rental owners who fail to properly manage their properties. While the proposed penalty structure is one of the most severe in the country, CDAR is supportive to ensure that short term rentals are good neighbors throughout Palm desert. We believe that the increased fine structure — which quickly leads to permit being revoked for bad actors — the hiring of a new code enforcement official, and stricter operational standards — like reducing the required time to respond to a complaint to 30 minutes from 1 hour — will provide accountability on all owners and managers of short term rentals. Furthermore, it will give the City of Palm Desert greater resources to use in enforcing appropriate laws. We further support the proposed increase in permit fees as a means to fund a responsive, 24-hour hotline to ensure timely action when short term rentals cause a disturbance. However, we cannot support the buffer requirements or any version of an ordinance that would deny a property owner the ability to seek a short-term rental permit without regard to the demonstrated ability, or inability, of that property owner to responsibly manage a short-term rental. ID tailibn CALIFORNIA DESERT ASSOCIATION OF REALTORS' Concerned residents have a right to expect that any neighbor in their community lives up to the rules of Palm Desert or their homeowners' association. They appropriately oppose disturbances from "party houses." So do we. So do all of the small businesses who have been part of the development of this ordinance. We ask that the City Council allow the significantly tightened operating standards and penalty structure to take effect and work to the benefit of residents and businesses in Palm Desert, and to instruct city planning staff to remove the buffer in the draft at this stage. Sincerely, 44-/, Paul Herrera Government Affairs Director California Desert Association of REALTORS° Swartz, Kevin From: Klassen, Rachelle Sent: Tuesday, September 26, 2017 11:14 AM To: Aylaian, Lauri; Stendell, Ryan; Ceja, Eric; Swartz, Kevin Cc: Stanley, Jane; Evans, Donna Subject: FW: Vacation Rental Please see the following e-mail message. Note: City Council is blind -copied on this e-mail. Rachelle Klassen City Clerk Ph: 760.346.0611 Direct: 760.776.6304 rklassen@cityofpalmdesert.org From: bkrreneecCa>aol.com f mailto: bkrreneecC@aol.coml Sent: Tuesday, September 26, 2017 11:01 AM To: Klassen, Rachelle Subject: Vacation Rental September 22, 2017 Rochelle Lassen, City Clerk Members of City Council. As a new resident of Palm Desert I am shocked to see all the signs against vacation rentals in our streets. Isn't this an issue to be discussed in your chambers instead of posting it in our front yard? Isn't this a distasteful and uninviting message to the tourist that are making the economy of the area strive? Are we telling them; you are not welcome here now, go play golf or tennis or enjoy the weather somewhere else? Since when this beautiful City has been transformed in such a hostile spot? Is this the image we want to project to the group of people that has contributed to the area's success? Aren't we still counting on their dollars to mantain and grow our local economy? How are the business owners feeling about this? Has a study of economic impact been performed? Wouldn't this be affecting City's revenue as well?? Why do we keep offering events to attract tourists if we don't want them here? 1 Yes, I have many questions and hope to bring them to the City and public awareness. Hopefully we can remember our common goal and be an example to other cities. We need solutions that keep everyone's interest in mind, we could be the ones to resolve these issues gracefully, in a cooperative way instead displaying aggressive antagonism. I understand the need for regulations and trust that with the input of the residents, the City Officials will be able to reach agreements that benefit all parties. As for now, I strongly recommend to remove all sings from our front yards and to offer a warm welcome to the snowbirds. Renee Cardenas 805-906-6391 Vincent TieuriI1 73-335 Pinyon St. Palm Desert CA 92260 720-346-4635 hcuring@colorado.edu September 26, 2017 K V%in Swartz.:\ssociate Planner 73-510 Fred Waring Dr. Palm Desert CA 92260 760-346-0611 kswartz@citvofpalmdesert.org Dear Mr. Swartz This concerns proposed amendments to Chapter 5.10, Short Term Rentals. We have lived at our address on Pinyon St. for several years. Pinyon St. is in South Palm Desert, and is zoned R1; Zillow estimates the average house on Pinyon St. costs over one million dollars, and tends to have more bedrooms and larger pools than the average PD home. We have a number of short-term rental, STR, houses in our neighborhood. And I wish to make the following observations: 1. New STRs should be banned from R 1 neighborhoods, and current ones should be sunsetted. They are not appropriate in an upscale R 1 neighborhood. Making matters worse is that the houses in R 1 zones arc usually larger and have more bedrooms and more elaborate pools and outdoor recreation, leading to renting to larger groups which are the source of many of the complaints. Most of the problems are caused by LOUD NOISE, TRASI-I, ON -STREET PARKING, and perhaps the most telling reason is that they are not neighbors, and never will be. The house might as well be a vacant lot, neighborhood - wise. No way to invite them to a block party, or discuss common issues such as power, or cable service. These houses dilute the neighborhood. 2. We just should not have to deal with these problems at all, and the only way to stop them is to ban STRs from R 1 neighborhoods. A 500' buffer between STRs isn't much good if you live near one of these houses. Plus PD needs to hire a firm to detect and stop the scofflaw landlords who don't register with the city; as nearby valley cities have done. 3. The owners of STRs are acting as commercial entities renting out "boutique hotels," and it's getting to be endemic where it's not controlled. Look at Palm Springs as an example. 4. PD residents are up in arms about this. The nextdoor. com web site is filled with angry, frustrated postings. The only ones defending STRs are the ones who are renting out their property, and at least the last time there was a hearing, those defending STRs were mostly representatives of out-of-town commercial firms. 5. There is a large and growing grass -roots effort to stop STRs, and the Planning Department and the elected officials should listen. Sincerely yours, Vincent Heuring Swartz, Kevin From: Denise Toland <denisetoland@gmail.com> Sent: Monday, September 25, 2017 4:09 PM To: Swartz, Kevin Subject: Short Term Rentals Dear Planning Commissioner Swartz: I am writing to you as a resident of Palm Desert, specifically the Silver Spurs neighborhood. Like many concerned residents, [ have had my own hellish experiences living next door (literally) to a short term rental. I purchased my home on Buckboard Trail four years ago. Our Mid -Century Modern duplexes were built in 1963. The units share a common driveway and carport. Our laundry rooms are housed in utility closets that are accessed through exterior doors located side -by -side. A mere 4-inch thick wall separates me from the adjacent duplex. I'm sure when these homes were constructed 50 years ago, the builders never imagined surround sound or subwoofers. When I purchased my home, I expected a neighbor. Instead I was greeted by a woman grasping a clipboard. Several maids stood around. Dirty mops and rags dripped over our shared fence. Only a rolling laundry basket would have added to the authentic, transient "motel" vibe I got pulling into our shared driveway that first time. The woman handed me her business card with the logo Palm Springs Vacation Rentals. Her words I can recall as if yesterday: "It can be very difficult living next door to a vacation rental. Here's a 24-hour number if you need help." She knew, but she did not tell all. She should have added, "Congratulations! You are now the acting onsite manager!" I can go on about my sleepless nights, the late -night (drunken?) voices outside, the constant policing I did to ensure the number of guests did not go over the limit. (They often did.) I picked up Dove bar wrappers from my doorstep, invited the renters into my home when they'd locked themselves out (Canadians with no U.S. phone service to call a locksmith), repeated directions, and answered questions about Idyllwild and Joshua Tree — without ever leaving my driveway. Every few days vehicles changed and so did their "habits." I never knew whether the new arrivals would smoke (it came through the walls), park themselves beside the fence to laugh or make phone calls (my dining area is 3 feet away), or shout across the pool and blast rock or hip -hop. One afternoon I heard my door open. An older couple stood in my hallway —they had mistaken my home for the rental. Last week a young renter one house over rang my doorbell hoping to borrow jumper cables. One morning I was greeted by a large, shirtless and shoeless man, a stranger, perhaps three feet from my laundry room door. I am a woman livin2 alone. Coming out my front door at times feel more like emerging from a sleazy room at Motel 6 rather than my home. If only, like Motel 6, my property had guards and security cameras. i Once I met the short term rental owner, down from her home in Long Beach. She assured me that the management company did a background check on each renter. Did she mean criminal background check? Sex offender background check? Or just credit card background check? I became anxious wondering who would show up each week. Would they blast music? Shout from the driveway into the kitchen over and over? Lock and unlock their cars day and night with those locking horns? (I counted 16 beep -beeps in half an hour once.) When loud voices woke me, I became angry and could not get back to sleep. The Code officers were mostly ineffective. It took hours for them to come by, if at all. Sometimes I was told to wait it out, that the renters would be gone in a day or two. My health plummeted. After so many sleepless nights, I became very ill with bronchitis which lasted for three months. To this day, the full volume of my voice has never returned. I blame that directly on my hellish experiences with Short Term renters. I am an English Professor, a lecturer. I teach at College of the Desert in Palm Desert. I also teach at colleges far from the desert. My weekly commute is anywhere between 350-650 miles. At home, when I'm not grading papers, I am teaching online classes from my living room. I especially count on my solitude during weekends to recoup and prepare lessons for the upcoming week. In fact, I selected Silver Spurs to live because it is a quiet neighborhood. I remember one particular morning, after a week of hardly any sleep, standing in front of my 7 AM class at COD. I could barely think. I felt as if I would faint. My first thought was, "And this is how the City of Palm Desert treats those who teach their children?" I am a dedicated professional. Many professionals living in Palm Desert —doctors, nurses, teachers —plod through their days with little sleep because they have the misfortune of living next door to a short-term rental. The city of Palm Desert has a responsibility to tax -paying citizens who live in residential neighborhoods where full-time residents choose to live —away from vacationing visitors. The STR adjoining my home has been sold, and I currently have a caring neighbor. However, short term rentals remain a threat, and if my neighbor sells, I could easily fall victim in the future. Consequently, I have been checking real estate listings in nearby cities, cities that do not allow short term rentals. My plans for an extensive remodel on Buckboard are on hold, while I await the decision that will determine whether I continue to make Palm Desert my home. 2 Fortunately, I will be here long enough to vote for those who will support a city free of Short Term Rentals in hopes of retaining my Palm Desert residence. I love my Silver Spurs neighborhood and have grown fond of my neighbors. Being forced out by transients who are not dedicated to this community as I am would be truly a shame. Respectfully submitted, Denise Toland 73800 Buckboard Trail #A Palm Desert, CA 92260 3 Swartz, Kevin From: Daffodil Tyminski <dtyminski@me.com> Sent: Thursday, September 21, 2017 2:01 PM To: Swartz, Kevin Subject: Re: Vacation Rentals Thank you so much. I plan to be at the meeting. Can you tell me who was responsible for the draft? I had had a lot of hope that the City wanted to seriously deal with the short term rental problem. I have seen a number of these draft ordinances from other jurisdictions, and I have not seen one that so seems to encourage outside investors at the expense of current owner -occupying residents. Moreover, this draft ordinance not at all effectively deal with the problematic issues related to short term rentals. First, this ordinance lacks basic fairness to owner -occupier residents. For example, under this draft, if an owner -occupier adjacent to a short-term rental wish to rent (say for Coachella, etc., or if they go away for a month or two), they will be prohibited from doing so because they were unlucky enough to benon-resident investor within 500 feet has already gotten a permit? That seems crazy and unfair to residents (and perhaps a violation of the equal protection clause). The 18 day limit is a bizarre number and makes no sense in the context of the overall ordinance. Under the current draft, if you are an non-resident investor, you can rent your place out as much as you want, two nights at a time, but if you actually live and have a stake in the community, you can only rent your place out two nights at a time, on up to four occasions (which is eight nights or 12 days). Since most people want to rent only for the weekends, the owner -occupier renter can likely only use 12 of the 18 allowable days? That seems unfair and nonsensical. Second, the ordinance absolutely must limit the overall number of days per year that any short-term rental can be rented. The current draft has no limits. Even Palm Springs, which is very favorable to short-term rentals, addressed that issue, and placed a limit on days/weekends. That issue absolutely has to be addressed in this ordinance and the number of rental days limited. Third, the occupancy limits do not effectively deal with the house party problem. It only takes a few people drinking in the sun all day to become loud and unruly. There is no reason why a three bedroom rental needs to have 12 people in the house in the day time. Or, a five bedroom house should have 20 people in it. That is a small wedding. While it does provide provision for neighbors to complain about renters, it become extremely tiresome to - every weekend - be complaining and dealing an obnoxious property. Related, the ordinance does not deal with "estate" properties. Fourth, there has to be an increase in the number of nights per each rental. Two nights is just too short a time. Five days should be the absolute minimum, and here is why: a number of people rent houses short term for special occasions. The do it because it is cheaper than renting a hotel. Splitting a three bedroom house six ways for two nights is way cheaper than any hotel, and then you can have your friends come over, etc. Fifth, the ordinance does not address the fact that short -terms rentals are businesses operating in residentially zoned areas. I could go on, but, in short, this seems like a poorly thought first draft, not an ordinance to take action on. I mean this as respectfully as possible, but it seems to me that the outside non-resident short-term rental investor lobby must have a lot of pull in Palm Desert - I don't think anyone who has had to live next to a short-term rental would have had much input into this draft. 1 At this point, is this going to City Council for final approval? Sent from my iPad > On Sep 20, 2017, at 10:41 AM, kswartz@cityofpalmdesert.org wrote: > Daffodil, > Thank you for your email. > The City Council will be making a decision on short-term rentals at the October 26 meeting. I will include your letter and urge you to attend the meeting and voice your concerns. > A copy of the draft ordinance is available on the City's web page at > http://cityofpalmdesert.org/our-city/departments/planning/vacation-ren > tal-moratorium > Please review the draft and contact me if you have any concerns. > Kevin Swartz > Associate Planner > Ph: 760.346.0611 Direct: 760.776.6485 kswartz@cityofpalmdesert.org > Original Message > From: Daffodil Tyminski (mailto:dtyminski@me.com] > Sent: Wednesday, September 20, 2017 9:34 AM > To: Swartz, Kevin > Subject: Vacation Rentals > We live in Los Angeles full time and bought our house (74533 Fairway Drive) with the hope of moving to Palm Desert full-time. In Los Angeles, we live in Venice Beach, and I have my own law practice. I also sit on your sister land use and planning board, the Venice Land Use and a planning Commission. I am very familiar with the issues surrounding short- term rentals, and in Venice, we have a few on my block, but they are mostly owner occupiers and the two that are not are carefully watched over. > Shortly after we bought our house, investors bought the house behind us and turned it into a horrible vacation rental. It is a 100% vacation rental owned by people in Palm Springs who have multiple investment properties. They are not owner occupiers. Ironically, we bought in Palm Desert instead of Palm Springs, because we wanted to be in a true neighborhood, and not amid a bunch of short term vacation rentals. > We used to split our time between LA and Palm Desert, but this past Spring, the situation behind us was so bad, we finally decided to give up our house for a few weekends and rent it out for some of the big Spring weekends....only to find out that as homeowners we could not legally do so. > I have complained about the house to the city, and the city has come out from other complaints, but unfortunately, the house is technically legal. They have five bedrooms, so they can have two people, and apparently, they can be as loud as they want until 10 pm every day. So we have been living with birthday parties, bachelor parties, bachelorette 2 parties, 20-year olds obsessed with EDM music during Coachella, country music fans during stagecoach, a band of incredibly obnoxious 50 years olds during the tennis tournament who played tennis from about six am to dark, a 75 person wedding, etc. > > I tried contacting the property manager multiple times, to no avail, and then managed to reach the owner by pretending that I was an interested renter on VRBO. I recently met with the owner and her property manager. They were very nice, and the owner has tried to accommodate some of our concerns. They also informed me that the city has no record of complaints on the property. (If this is true, there is a reporting problem in the current City tracking system). They also seemed to suggest that they have never had a problem with the property - though they did admit that they have had to forfeit deposits of renters in occasion because of noise. I was never able to reconcile the issue. Fundamentally, I don't think they appreciated the impact of running a commercial enterprise in a residential neighborhood. Their final analysis was that short-term rentals are legal, a fact of life, here to stay, and we just all have to make the best of it. > > I understand the need for folks to be able to rent out their homes on a short-term basis, but I do not think it is legal (nor should it be legal). I would ask the City to not approve investment -only properties (I.e., non -owner occupied properties for the following reasons). These properties are being operated as commercial enterprises and residential neighborhoods are not zoned for such use (and there is some California case law to this effect). Moreover, They have a disproportionate negative impact on the neighborhood. Unlike a house with full time occupants who have a normal life rhythm, short-term renters have a different schedule every week, so you never quite know what you are going to get; > > I hate to go on so long. I would love to be part of any future dialog > on this issue and respond to any questions- > > Thanks you. > > Daffodil Tyminski > > Sent from my iPad 3 Swartz, Kevin From: Franklin Keller <franklinkeller4@gmail.com> Sent: Wednesday, June 21, 2017 1:00 AM To: Swartz, Kevin Subject: Palm Desert Short Term Rental Homeowner Feedback I would ask for your support to keep the existing rules in Palm Desert as it relates to Short Term Rentals. My wife and I purchased a house in Palm Desert in 2014 that we intent to retire to. Unfortunately, our work does not allow us to live in Palm Desert just yet. In the meantime, we rely on the ability to rent it out short term in order to afford it. The house we purchased was built in the 1960's and had become a 'long term rental'. It had deferred maintenance items and had received multiple citations from the city for trash and overgrown vegetation. There was even an insurance claim with settlement between the owner and renter over maintenance issues on the house. We not only addressed the issues in the citations but we turned what was a neighborhood eye sore into a place that adds to the neighborhood. We restored the original 1960's character and re -landscaped the property. We are a good neighbor not only for the condition of our house but we make sure that the guests we have understand that we care about our neighborhood and that it is a quiet neighborhood and not a place to "party". We pay our neighbor next door to act as our local contact and he checks in all the guest and reinforces the message that parties and loud noises are not allowed. He has never had to remind any of our guests. I have always paid the TOT promptly and willingly and I know this a good revenue stream for Palm Desert. Having renting homes in the Coachella Valley prior to buying our place, I can tell you that Palm Desert will lose tax revenue if the existing rules are changed. Most of guests are families with children and pets looking for a relaxing place in the desert. They want to rent a house not stay in a hotel and will simply go to another city to rent a house if Palm Desert isn't any option. I realize the reason for concern given some of the problems places like Palm Springs have had but that is not the case in Palm Desert and certainly not with our property. We are NOT investors just looking for a return...it is me and my wife (and our 2 kids...10 and 5 years old). I appreciate your time and I truly hope you will hear my words and not make changes to the existing rules. - Franklin Keller 1 Swartz, Kevin From: Ronald Marra <rsmarra760@gmail.com> Sent: Saturday, May 27, 2017 10:39 PM To: Swartz, Kevin Subject: [SPAM] - Short Term Rentals Hello Mr. Swartz, I missed the opportunity to voice my concerns about short-term rentals. So I want to add my two cents on this subject even if it may be untimely. Short term rental ordinances are definitely needed and HOA's should not be allowed to govern themselves and not adhere to city ordinances. Consider my situation. 1 own and live in a studio unit at Shadow Mountain Resort. Our governing documents state this is a residential condominium project and the unit was sold to me as a residential unit. The HOA allows short term rentals. There exists Shadow Mountain Resort which is a separate entity with separate property from the HOA but with shared entrance and exit. I knew the Resort had a rental program and rented some of the units. I thought they acted much like a Realtor would rent a unit for a homeowner. The owner of the Resort is also the contracted manager of the HOA. The unit above me and on one side are in the Resort rental program. I complained for years about the unit above me to the owner, manager and HOA and my complaints were ignored. I experienced people coming and going at all hours. Trash thrown on my patio and front door. Some containing drug paraphernalia. Being accosted by prostitutes, threatened by a drunk. Damage to my car. Parking in my space. My flower pot set on fire. Up to seven people staying in a studio unit above me. So many children running around this place I had to be careful where I step less I trample on a child. "There is nothing you can do about it," "Call the police," is what they told me. It was only last year I discovered the Palm Desert short term rental ordinances and made complaints to the City. The City told me that the Resort is a licensed hotel and does not have to abide by the short-term rental ordinances, and they will not act on a complaint for one of their units. But they will act on a complaint against a homeowner in the same complex violating the short term rental ordinances. So if I rent my unit out myself, I have to abide by the short-term rental ordinances, but the owner of the unit above me can lease their unit to a hotel for rental and not have to adhere to the ordinances. Does that make any sense to you whatsoever. I do not believe the City should allow a situation such as mine unless the underlying governing documents say this is in effect a condo hotel and it is sold that way. This may seem like a private matter between me and the HOA but it is not. An HOA cannot override and violate City ordinances and they cannot evade the issue by forming a corporation that gets a hotel license in order to evade those ordinances. As I see it, this opens the door for anyone to lease any number of units anywhere in the city, form a corporation, get a hotel license, and rent them as they wish. Can someone just lease a bunch of houses and get a hotel license and evade the City rental rules? It seems that would be the case. Something must have been done because despite what I was told, the unit above and complex have been much quieter with fewer rentals. I did get a lawyer to address this. But to my embarrassment, no one including my own lawyer tells me anything. But there has been improvement and my unit more livable. Not perfect, but far more reasonable and livable. It was truly out of control. There may be a violation this weekend as I believe there are five people renting the unit above. That would be the second violation this month. I may file a violation so they don't start with this nonsense again. Even if nothing is done, it makes a record in the event we end up in the courtroom. No, please, the City should not allow HOAs to govern themselves separate from City laws. At least not to complexes such as this where units were sold as residential units. Short term rentals attract undesirables, drugs, crime, trash, prostitution, you name it and a short-term rental will bring it in. Please, please put stringent controls on this. Don't give the criminals a place to stay. 1 PETITION REGARDING SHORT TERM RENTAL ABUSE May 2017 • All over California, the country and the world, municipalities are attempting to respond to the explosion of short -term -rental properties invading residential neighborhoods. Palm Desert has formed an Ad Hoc committee to advise the City Council regarding homeowne/s concerns about noise, disturbance and the effect of proximity to rental properties on property values. On March 2, the committee mc)t and because the meeting was not announced publicly, it was mostly attended by realtors, hotel industry representatives and investment property owners. To make your voice, opposition and concerns heard, please sign the petition below and provide your phone and eri ail address so that special interests do not take away your rights and devalue your property. 1, the undersigned am opposed to short term rentals in residential neighborhoods. SHORT TERM RENTAL PETITION PAGE NAME STREET CITY/ZIP PHONE 732,E‘,(- r LL1 (i.2z 1,D2;--?,u,-,>e2,A-vai cl 7- 7`-jz (t)illo f4- 2:)-(co Qwk5AA-vih, IAA* Ake\f\1/4). 3-\o, EMAIL _ - 7/6/2017 Pro Responsible rentals - Google Does Great Idea: spoke about possible solutions that were not so draconian as some of what has been proposed but also gave greater protection to folks who live next door to a problem. Several ideas that we came up with would involve amending the existing noise ordinance to make the owner of a STR property as well as the property itself personally liable for payment of fines for noise ordinance violations rather than the tenant. Repeat offenses would incur progressively higher fines. STR owners would also have to post a replenishing cash bond with the City which would also stand as security for payment of noise ordinance violations fines as part of the licensure process. By replenishing, what we are suggesting is that if you as an STR property owner are fined for a noise ordinance violation, the city automatically draws payment of that fine out of the bond and you are required to reimburse the bond fund as a condition of maintaining your STR permit. Obviously, this doesn't work if the City doesn't have the will or the means to enforce violations of the noise ordinance. The idea here was to make it economically disadvantageous to people who were just trying to suck $ out their STR properties by renting to anyone without regard to whether their tenants created a problem in the community. If you are responsible in terms of screening tenants, requiring a decent sized security deposit (which also offers protection to the STR owner for noise fines in addition to property damage) then there is some increased cost of doing business in terms of the bond, but you are after all operating a business in a residential neighborhood. That increased cost seems to be a fair trade for the privilege of essentially being granted an exemption from existing zoning ordinances. The idea with the increased security deposit is that STR owners will also inform their tenants that noise ordinance complaints will result in loss of security deposit. That also provides an economic incentive to tenants not to create problems. I am not against regulation per se. I thought what was being suggested was extreme for the nature of the problem and given what the economics are for this area. I think part of the job of government is to enforce and/or coerce appropriate behavior out of people who can't seem to manage that on their own and in doing so infringe on the rights or safety of others. Since the incentive of STR owners is economic, the coercive power of government focuses on removing any economic incentive for not attempting to control bad behavior by STR tenants and/or screening out people who are likely to cause problems. 7/6/2017 Pro Responsible rentals - Google Docs • i definitely believe there is much more POSITIVE SUPPORT for short term rentals then opposed. The problem is, the ones opposed are the most vocal (as in most cases) and the people who are for it are just off living their lives and not calling code enforcement every 5 seconds so you don't hear from them :-) 1 live in and it's been such a big issue in our community for absolutely no reason at all. My husband and I were taking a walk this 4th of July evening and our neighborhood was literally deserted. There was not a light, a car in the street or any sign of life anywhere but if you went to the HOA meetings or the city meetings you would think our streets are lined with beer cans, cars and teenager running around naked! The drama about short term rentals has literally been elevated to such ridiculous proportions by the few people who are against it that they lead the conversation and are able to sway opinions and actual laws through nothing but propaganda and many times...actual lies. What you really need to do is show up at the city meetings on short term rentals which are open to the public and have been going on each month. Right now, the only people who show up are old cranky people opposed to having any rentals at all and professionals who obviously want short term rentals because they make a living off of it. There are not enough regular home owners representing who are for keeping the short term rentals in Palm Desert. You can call the city to see when the next meeting is and they also post it on their website as well (but you should call just in case). It will be refreshing to not be the minority opinion for once :-) And if I can't make it, please keep me updated. I'm pretty active on the subject since I rent my own home periodically and I manage a few hundred rentals in Palm Desert so I need to always keep up with what is happening on the topic. I have a lot of neighbors who are also very pro short term rental who I can let know as well. • I've noticed in Rancho Mirage a creepy "get off my lawn" coalition of folks who think nothing of restricting the rights of property owners. I think what RM needs is a counter movement of neighbors who support sensible, considerate rules allowing people to do with their property as they wish. I didn't move here to let an often well-meaning but retrogressive generation of older people dictate what I do with my own home. I think there is a way to show authentic listening to the concerns of the other side, while creating a set of sensible rules that preserve people's right to rent out their private property. • I see the "anti -freedom" groups are seizing the moral high ground with the Palm Springs "neighbors for neighborhoods" campaign. What I think is needed is a similar messaging campaign taking back the moral high ground --the anti -property rights folks are like Mrs. Kravitz from "Bewitched" --very preoccupied with what other people are doing and interested in controlling them. That comment about "you should invest in the stock market, not your house" is creepy --why is someone telling me what I can or cannot do with my private property? 1 think the counter -movement should use a slogan like "Conversation, Not Regulation" and promote meetings in living rooms, focusing on face-to-face getting to know your neighbors as a way to keep harmony, rather than regulating people with too many Taws. The name should be the "Responsible Neighbors" or "Neighbors Building Community" group, something "mom and apple pie." People should be influenced to behave in a manner considerate of their neighbors due to personally knowing them, without having laws rammed down their throat limiting their freedom to use their homes as they wish. 7/6/2017 Pro Responsible rentals - Google Docs • Why punish the people who are renting their homes responsibly? • Let me offer what 1 hope is a somewhat different perspective on this discussion. i have lived in South Palm Desert almost 5 years now. I am one those people who used to be a short term renter. For a number of years, my wife and i came to the desert every year for a week in the spring from Atlanta, GA to enjoy what this area had to offer. We were always treated graciously and decided years ago that we would like to make this area our home. I the 5 years we have lived here, l have never had an issue or problem with a property being used as a rental property. We are a resort community. Our economy depends upon and is driven largely by tourism. The people who come to visit our community and the dollars that they put into the local economy both in terms of the businesses which they support and the taxes which they pay allow us the luxury of being able to live here and enjoy the amenities this community has to offer. If tourism goes away, so does the rest of it. Those tourists include those people who renting on a short term basis, whether they are vacationing here for a week or whether they come out to the desert from L.A. for the weekend. 1 haven't looked for statistics on this, but I would hazard a guess that the short term people put more money into the local economy that those who come and spend the winter. The tourism industry is something our government ought to be nurturing, not trying to unnecessarily restrict. From the comments registered in this discussion thus far, it appears that the real complaint is not short term rentals, it is noise generated by people occupying those properties who are not being considerate or respectful to those around them. In the first instance, this is a human problem, not a legal problem to be solved by additional ordinances enacted by the City. It ought to addressed as such. 1 have faced an instance of a noise issue/loud partying (caused by relatives of the owner -not tenants) on a single occasion. I simply walked next door and knocked on the door and asked if they could tone down the noise level. If that doesn't address the issue, we already have a noise ordinance which is designed to address this kind of an issue. To legislate any type of purported remedy which potentially adversely impacts tourism to me seems to be a cure which is much worse than the disease it is attempting to cure. • OK, 1 just joined Nextdoor tonight. I am stepping out on a limb right away.I have rented my home on Airbnb. I have a 1 week stay minimum, I have a list of house rules. One of them is, NO Parties. No overnight guests without express permission prior to stay. I communicate with my potential guests before I rent to them. 1 ask them, where they live, what they do, do they own their home, why PD, do they know people here? etc. Not only are they in my neighborhood but they are in my house. 1 have never had a problem with anyone. I have had many great guests who have treated my home like their own. I just got an email today from some recent guests who told me there were in contract on a place up the hill. They had asked me to sell them my place, they loved it so much. They want to meet me at their inspection. Many will tell me what restaurants they recommend, They join local clubs, so they can meet people and get more of a local feel. I have guests who come to ride bikes, hike, look for a home, and yes,go to Coachella (my first year i have ever done this) l have given my phone number to my neighbors asking them to call me if anything seems unusual or noisy. My home is my retirement. I spend a lot of money here. This trip I am installing a gate, changing the flooring, painting and Landscaping. Every time I come here I spend a lot of time and money on maintaining my home. It is where I will live full time in the next couple of years. IF anyone, You or the city were to take this right away from me, I would loose my house, and all the money l have put into it. Would that devastate my life, YES. 1 work 2 jobs and barely make ends meet. I might also add that the noise in my neighborhood comes from the family across the street and many cars. I addressed their noise personally and they have respected that. The issues I had were a series of bad full time tenants. All local people. The last didn't pay her rent. Took me a long time to get her out. Almost lost the place. I have much more control with Airbnb than I do with tenants and I stilt get to come and stay here in my beautiful home in a great location, with great neighbors and beautiful sunsets. Thank you for taking the time to read this and please think of people like me before being proactive about ending short term rentals. • Owning a vacation home can be a great investment, a place for you and your family to also enjoy, as well as a place to someday retire when the time is right! There are not many investments that allow you so much flexibility 7/6/2017 Pro Responsible rentals - Google Docs and opportunity in one package. My company manages about 200 vacation homes in Palm Desert for property owners (who are almost 100% non -absentee) who rely on this revenue to subsidize the mortgage and their retirement. Most of my owners live in the home 2-3 months of the year or more and rent it out when it's vacant. My clients are almost all over 60 years ❑ld...many Canadians who spend the winter in Palm Desert and have been coming for decades. Now, their children and grandchildren are coming and it's part of the reason our city has flourished! I rented homes in Palm Desert for years which prompted me to buy a home and then also open a business so from this tourism comes new residents and job creation. It also creates revenue for all of the local businesses in our city and it's why the city is able to grow and develop as it has been. Please do not stereotype all visitors who want to stay in a home as troublemakers or partiers...it's simply not true. They are families with children, retired couples, grandmas and grandpas, professionals, golfers and tennis players, music lovers and people from all walks of life and from all over the world who love our city and want to feel a part of it for a few days or a few months. It's a good thing and we need to welcome our visitors and not treat them like they are criminals or call code enforcement if you dare here some noise. Let's be good neighbors and welcome our visitors and I can guarantee if you take a moment to chat with them you will find they are just like you :-) • I can only speak from personal experience. When we came to the desert as vacationers, we never stayed at a resort and gambling doesn't have any attraction. We always rented either a private house or a unit in Sandpiper. There were always ample choices available on sites such as VRBO or the like. From meeting people staying in Sandpiper over the years, I don't believe that we were all that unique, I grant you that being in a complex like Sandpiper is different from being in a neighborhood of single family detached homes. That said, there are units in Sandpiper that are owner occupied. I don't take anybody who has contributed to the discussion to be making the claim that all vacationers are noisy, rude, inconsiderate louts. My observation was simply that the complaints overwhelming had to do with noise. And that there are already multiple mechanisms available to address that problem. We don't need to legislate additional remedies to a problem which already adequate remedies. Any area which is a resort community comes with its own set of benefits and challenges as a result of that status. One of the challenges is certainly that areas that would be strictly single family residential in a different community don't have quite the same character in a resort community. That may be because the properties are occupied by short term renters, it may be because (as is true on my street), somewhere between 1/3-1/2 of the properties sit unoccupied for over the half the year, it may be due to other factors. But I think those are all issues which come with the territory of living in this kind of community. • We have a rental on our street. I don't think it's ever been rented for more than a couple days. We've NEVER had any problems. It get rented out maybe a dozen times a year and even during Coachella and still not a single problem. No noise, No trash. • Fines should be assessed on the people who violate laws, not on landlords. If someone is loud or disorderly, call the police and have them handle it. That's why our taxes provide taw enforcement. Let the system do its job and hold that system, and individuals, accountable. It just doesn't work any other way. • Short term rentals do not bother me at all. I am thrilled for friends that make much needed income and have experienced no problems. • How do I put this...I'll start with the slippery slope argument. A group of Palm Springs residents got together to get rid of "party houses" next they took on leaf blowers, anything they see fit to categorize as a disturbance. What is next? We chose not to live in a gated community controlled by small groups of ppl with the power to make choices for us. Like some commenters have said, they put their children through school an rental income. Why should one small group of people be able to take that right away from them? That extra income also gets poured right back 7/6/2017 Pro Responsible rentals - Google Docs into the community. When people visit the Desert and have a chance to connect with local hosts it endears them to our city. They will come back and they will spend money 6 I have grown up in this beautiful Desert, and I love it dearly. People who have unruly neighbors should not try to legislate for us all. Call the police. Leave the rest of the peaceful rentals alone! Many people are struggling financially just to make ends meet, and that money means so much to them, but just like the leaf blower battle in Palm Springs (which is ludicrous) there will always be people trying to tell other people the right way to live by their values and through their worldview. If we don't stand up for our freedom now, we have a lot more to lose and of course the groups that want to limit other people's freedoms also tend to have a lot more free time on their hands which is the only reason they are so hard to beat. The rest of us are busy trying to eek out a living. • I don't own a rental. My neighbors have their place listed and have had guest there over the years and we've yet to have any complaints. I actually enjoy hearing a party here and there in our neighborhood which can be boringly quiet all to often. • We've been doing AirBNB for last couple of years for Coachella. We rent out a couple of rooms in our house and have had excellent guests. They have been quiet, respectful, and often fascinating - sometimes coming from far corners of the globe. I can sympathize with neighbors put off by rowdy, obnoxious parties, but I haven't noticed any in on our street. And our guests certainly aren't. So far it has been a great experience. • I currently have three of these rental houses on my street and don't see anything wrong with them! What 1 do see that is wrong is people trying to dictate what another individual can do with the property that they have purchased. If you want it to be quiet in your neighborhood rhen move to an hoa, where they dictate everything you do from watering your lawn to what kind of flowers you can Have! • Every situation is different! Myself personally if I had a problem I would go over and ask politely if they could tone it down a little! But like 1 stated I haven't had any problem with the people that are at these so called party house. But I understand it's all about being polite to your neighbors. It just gets me riled when people want to dictate what others do this is the usa...land of the free ....home of the brave! Oh wait ....no it's not my neighbor doesn't think my grass is green enough....or I have to wash my car because he thinks it's too dirty. PRIVATE COMMENTS TO ME • I don't have a rental however my family has stayed at 8-10 homes in the last couple of years. We have three condos booked for our 3 week vacation to British Columbia in September. There are two houses on my street within 10 houses of mine. Both of the houses were completely remodeled. They have increased the property values in the area. The houses are beautiful. I'm hoping to remodel too. I know one of the neighbors has complained and calked the police. The people who live right next door say they haven't had a problem. I do hate when a few ruin it for the rest of us who are good renter • We are very responsible airbnb hosts and are happy to support your efforts. We prefer to remain private though so we are not targeted by others. We have never had an issue or complaint in two separate homes with rentals over 2 years. Thank you for keeping me in the loop while protecting my privacy. Swartz, Kevin From: Stanley, Jane Sent: Tuesday, August 01, 2017 7:52 AM To: Swartz, Kevin Subject: FW: Stand With Vacation Rental Owners This email was blind copied to City Council. From: Darryl Drohomerski Finailto:ddrohome@telus.net1 Sent: Monday, July 31, 2017 7:41 PM To: CityhallMail Subject: Stand With Vacation Rental Owners Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Darryl Drohomerski 254 Vista Royale Cir W Palm Desert, CA 92211 i Swartz, Kevin From: Nestande, Gina Sent: Tuesday, September 26, 2017 10:57 AM To: Aylaian, Lauri; Kelly, Kathleen; Stendell, Ryan; Swartz, Kevin Subject: FW: Short term rentals Hello All, I asked Thomas Soule to research the Short Term Rental issue as it relates to Tourism. Below are his findings and I also included a Link to Desert Sun Article and Indian Wells Vote approving short term rentals in case you have not read it or are interested in the content. http://palmspringsdesertsun.ca.newsmemory.com/publink.php?shareid=51b6739e6 See everyone tomorrow at the Study Session. Best Regards, Gina From: Soule, Thomas Sent: Monday, September 25, 2017 11:55 AM To: Nestande, Gina Subject: RE: Short term rentals Hi Gina, I'm not sure if Scott got back to you with any information about this, but I wanted to send some general information that my team was able to find. We looked at a few studies that are not specific to this area, but nonetheless shed some light on the topic of short term rentals from a visitor's perspective. One point of clarification: in the tourism industry, short-term rentals are sometimes referred to as "peer -to -peer" or P2P lodging, as you'll see in the information below. I don't know how useful this information is in crafting an ordinance, but it certainly highlights the fact that a growing number of visitors look for short-term rentals as an option when considering any given tourism destination. Goldman Sachs Survey, February 2016 Survey of 2,000 U.S consumers in the 4th Quarter of 2015. Familiarity and use of Peer -to -Peer (P2P) lodging such as Airbnb, VRBO and Flipkey is increasing. Overall, 16% of those surveyed had tried P2P lodging, and 35% were familiar with it. Once travelers try P2P lodging, their preference for hotels drops: 1 • Of those who had not previously stayed in P2P lodging, 79% stated they preferred hotels, 2% preferred P2P, and 19% stated no preference. • Of those who had previously stayed in P2P lodging, 40% preferred hotels, 36% preferred P2P, and 24% had no preference. Younger users tend to be more familiar with P2P lodging: 67% of 18 to 24-year-olds use the sites 75% of 25 to 34-year-olds use the sites 64% of 33 to 44-year-olds use the sites Between 23 and 29% of people older than 45 use the sites There is also a correlation between familiarity and higher incomes. Of those surveyed: 47% with an income of $70,000-$89,999 were familiar with P2P 51% with an income between $90,000 -$119,000 were familiar with P2P 54% with an income of $120,000 or higher were familiar with P2P However, people in the highest income bracket who are familiar with P2P lodging are less likely to use them. Of those surveyed: • 71% with an income of $70,000-$89,999 were likely to use P2P • 70% with an income between $90,000 -$119,000 were likely to use P2P • 50% with an income of $120,000 or higher were likely to use P2P iModerate Survey, May 2016 Nationwide survey of 1,500 consumers asked to describe their preferences for staying at an Airbnb rental versus a hotel, their expectations of both experiences and the types of people who prefer to stay at each. Airbnb Traveler Description: Adventurous • Younger Budget -conscious; willing to take a risk for a reasonably low price • Anti -tourism attitude. Want to explore things others may not know about. • Location is paramount. Want to stay in neighborhoods that often don't have commercial lodging options. 2 • Lodging itself is not the destination, just the starting point for exploration Hotel Travelers: • Conservative • Private • Introverted • Value consistent process and diverse amenities over location • Hotel itself may be the destination, and seeks relaxation and pampering Contrast between personas may seem considerable, but the gap is narrowing. There are ways for Airbnb to emphasize security, and for hotels to play up unique boutique features. Please let me know if I may further assist in any way! Thank you, Thomas Thomas Soule Tourism & Marketing Manager Ph: 760.346.0611 Direct: 760.837.1660 tsoule@cityofpalmdesert.org Original Message From: Nestande, Gina Sent: Tuesday, September 12, 2017 10:27 AM To: swhite@gpscvb.com; rhoehn@iwtg.net; Soule, Thomas Subject: Short term rentals Hello Gentlemen, 3 7/118/17 Dear City Council, I have been going through a terrible time the last few days because of the Short- Term Rental (STR) behind me. Tuesday, at around 2pm they STR renters started playing amplified electronic Rapper music very loud with lots of yelling and screaming. They were having a great time! Since our house is only approximately 25 feet away from their back yard, it seemed like all the noise and loud music was directly in our Livingroom, kitchen, and bedroom. I did call the Hotline and the lady said they will take care of it, but nothing happened...the ruckus continued When I walked out of my house to get the mail, my neighbor across the street greeted me with, "if I can hear it from my house, I can only imagine how bad it is in your house." He also called the Hotline to report the disturbance, but nothing happened. Since we were not successful by calling the Hotline, I called code enforcement and their response was: "we do not have time to come, you need to call the Hotline." I called the Hotline one more time, again, nothing happened. Consequently, I had to leave my house to keep my sanity. When I returned, the Rapper Music and noise was still going strong. At this point my blood pressure went sky high and the stress l endured had caused a severe migraine. The ruckus continued. Please, do not tell me! Is that what I must look forward to, if the city council continues to allow STRs in residential neighborhoods? Especially, if existing STRs are being grandfathered in? One council person tells me they have the noise problem under control. As you can see from my experience that is not the fact. During my petition route, I discovered that there are people who suffer STR abuse mentally and physically throughout our city, and just like myself, they are frustrated, angry, and most of all they feel powerless in dealing with STR issues. Even if they city does implement stricter codes and higher fines, that would not solve the problems. When people are drinking, they usually forget about rules and regulations, all they are interested in having a good time. Therefore, us the home owner would still be left with continuously calling "the Hotline." We should not have to do this the rest of our life's. CfT Y CLERK RECEIVED PALM DESERT CA ?BMTAUG2, AMII: 23 2 One might argue that if we would have long term neighbors, they also could have noisy pool parties. That might be true, but they would not have them 300 days of the year. The party house behind me is occupied almost every day. If one group of transients leave in the morning, the next group of transients arrive in the evening. It never stops! Neighbors, including myself have called about this house on 73 502 Sun Lane many times before and nothing has changedl To our misfortune, we do not only have the party house behind us, we have another Short -Term Rental next to us. The best solution for my husband and I, we could move somewhere else, but, legally we would have to disclose to the potential buyer that we have Short -Term Rentals (including the problems we had with them) next to us. I do not know of one Resident who would willingly purchase residential property in a neighborhood of transients. To all council persons I say; "it is an absolute distortion, just the opposite what a neighborhood should be." The quality of life in our neighborhood has diminished and will continue to erode unless the city council will do what is right for its full-time residents. Sincerely, f %c Palm Desert City Code: Every person is entitled to an environment in which The noise is not detrimental to his or her life, health, Or enjoyment of property... Swartz, Kevin From: Donna Ault <DonnaAult@msn.com> Sent: Saturday, August 26, 2017 5:04 PM To: Swartz, Kevin Subject: STR Moritorium Dear Ms Swartz, I am a resident of Palm Desert that is in opposition to the commercial Short Term Rental properties, invading our residential neighborhoods. Our quality of life is being threatened by these mini -hotels, that are disrupting the peace, the security and value of our neighborhoods. It was discouraging to see the visitor page, with no less than 30 STR web -sites listed, and so little information by comparison, to Hotels. Hotels, that have provided revenue to the city, and jobs for so many. It was just by chance I found this information about the moratorium. I don't believe it was listed anywhere in the Visitor section, as I found it navigating Residents. With people looking to schedule their vacations during "the season" shouldn't this be listed somewhere? This has become a national issue, as you know ... I'd want to know the status of the city I was visiting. Whatever information you can provide is most appreciated. I will continue to search for information on your beautiful web -site. Palm Desert is such a beautiful city! I'm very concerned it will not remain so, if something is not done to eliminate commercial properties in residentially zoned neighborhoods. (I live up by the Living Desert, on Haystack Rd.) As a native Californian (of 60 years), I can say Palm Desert has been my favorite city to live in ... I do hope this opinion does not change. Thank you for your time and understanding. Most appreciated! Kind Regards, Donna Ault 1 Swartz, Kevin From: Stendell, Ryan Sent: Thursday, August 31, 2017 6:35 AM To: Swartz, Kevin Subject: FW: Please Stop the Madness From: Linda O'Grady-Daidone [Iindadaidone007@gmail.com] Sent: Wednesday, August 30, 2017 7:34 PM To: Stendell, Ryan Subject: Please Stop the Madness I am a resident of Palm Desert that is in opposition to the commercial Short Term Rental properties invading our residential neighborhoods. Our quality of life is being threatened by these mini -hotels, that are disrupting the peace, the security and value of our neighborhoods. Please preserve our neighborhoods Respectfully, Linda Daidone Full Time Palm Desert Resident 1 Swartz, Kevin From: Stanley, Jane Sent: Thursday, August 31, 2017 8:00 AM To: Swartz, Kevin Subject: FW: short term vacation law vote This email was blind copied to the City Council. From: bob tetrault fmailto:orofhmmat@vahoo.coml Sent: Wednesday, August 30, 2017 4:28 PM To: CityhallMail Cc: weber@citvofoaldesert.or4 Subject: [SPAM] - short term vacation law vote City Council members, the buffer zone or a density requirement for the new short term rental ordinance is a terrible plan. The areas that would be effected by the buffer would be Palm Desert Country Club and the area behind El Paseo. Both areas that rely on the vacation rental guests (El Paseo, Palm Desert Country Club golf course, Shadow Mountain golf course, lounges and restaurants, coffee shops, etc ). The information being spread from the ban short term vacation rental group if misleading and false. We have owned vacation rentals and long term rentals for many years. We have far more problems with long term rentals than short term. We haven't had problems with the short term rentals. The high season months our guests are mostly snowbirds who are over the age of 50, not the party type of guests. Just look at the number of complaints filed with the city for noise problems, very few, so where is the problem? The petition being passed around refers to party homes, where are they? Very misleading ! A severe escalating fine would end any noise problems if they truly exist. During the off season our population drops as the snowbirds leave, if you don't want the weekend guests during the summer months you will kill our economy. These guests spend $$$$. This moratorium was never needed, we could have revised the rules if needed while still issuing permits, the moratorium was a complete surprise, something our elected officials should never have done! Bob Tetrault 1 Swartz, Kevin From: Stendell, Ryan Sent: Thursday, August 31, 2017 3:04 PM To: Swartz, Kevin Subject: Fwd: STR Sent from my iPhone Begin forwarded message: From: MaryAnn Hernandez <maryannh73@gmail.com> Date: August 31, 2017 at 2:49:51 PM PDT To: "Stendell, Ryan"<rtendell(ccityofpalmdesert.org> Subject: STR I have been a Palm Desert resident for 35 years and I am writing in opposition to the commercial Short Term Rental properties invading our residential neighborhoods. Our quality of life is being threatened by these mini -hotels, that are disrupting the peace, the security and value of our neighborhoods. There are 4 STRs within 9 houses of mine. 3 are owned my the same person and the other was bought by someone from out of town as an investment. Frequently there are 3-4 cars stacked up in each driveway. 1 have lived in my home for the last 27 years and have loved the quiet friendly neighborhood. NOT so much anymore! Maybe it's time to move! I just retired from Desert Sands Unified School District after teaching for 39 years. I need peace and quiet. Please do not give into the pressure of realtors and rental companies. PROTECT our neighborhoods and our right to enjoy living in PARADISE. Thank you, Mary Ann Hernandez 73810 Masson Street Palm Desert i Swartz, Kevin From: Stanley, Jane Sent: Friday, July 28, 2017 4:54 PM To: Swartz, Kevin Subject: FW: Please Support Our Vacation Rentals This email was blind copied to City Council From: Charles Davis fmailto:bucerias13@amail.coml Sent: Friday, July 28, 2017 3:52 PM To: CityhallMail Subject: Please Support Our Vacation Rentals Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Charles Davis 42925 Texas Ave Palm Desert, CA 92211 i Swartz, Kevin From: Stanley, Jane Sent: Monday, July 31, 2017 8:08 AM To: Swartz, Kevin Subject: FW: Please Support Our Vacation Rentals This email was blind copied to City Council From: kevin cavanaugh fmailto:psalm7711@amail.coml Sent: Saturday, July 29, 2017 8:32 AM To: CityhallMail Subject: Please Support Our Vacation Rentals Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, kevin cavanaugh 42700 Kansas St Palm Desert, CA 92211 i From: Tamara Scott To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 27, 2017 9:45:49 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Tamara Scott 74068 College View Cir W Palm Desert, CA 92211 Swartz, Kevin From: Stanley, Jane Sent: Friday, July 28, 2017 10:45 AM To: Swartz, Kevin Subject: FW: Support Vacation Rentals In Our Community This email was blind copied to City Council. From: Jack Johnson [mailto:terrvi909@amail.coml Sent: Friday, July 28, 2017 7:52 AM To: CityhallMail Subject: Support Vacation Rentals In Our Community Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Jack Johnson 43821 Scirocco Rd Palm Desert, CA 92211 1 Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:30 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Support Vacation Rentals In Our Community This email was blind copied to the City Council. From: Edwin Buchholz Finailto:infoCa�tronica.cal Sent: Tuesday, July 25, 2017 8:08 PM To: CityhallMail Subject: Support Vacation Rentals In Our Community Dear City Council Member, As a Vacation rental owner, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert residents have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a vacation home owner, we have not had 1 single complaint about our clients and I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Edwin Buchholz 372 Muirfield Dr Palm Desert, CA 92211 1 Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:35 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Please Support Our Vacation Rentals This email was blind copied to City Council From: Howard Maisey fmailto:hmaisey@Iive.coml Sent: Tuesday, July 25, 2017 11:23 AM To: CityhallMail Subject: Please Support Our Vacation Rentals Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Howard Maisey 284 Desert Falls Dr E Palm Desert, CA 92211 1 Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:36 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Please Support Our Vacation Rentals This email was blind copied to City Council. From: Christie Miller rmailto:christiemiller78@amail.coml Sent: Tuesday, July 25, 2017 10:13 AM To: CityhallMail Subject: Please Support Our Vacation Rentals Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Christie Miller 36915 Cook St Palm Desert, CA 92211 1 Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:36 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Please Support Our Vacation Rentals This email was blind copied to City Council From: Curtis McCallaImailto:curtis.mccallaCaicloud.com1 Sent: Tuesday, July 25, 2017 7:34 AM To: CityhallMail Subject: Please Support Our Vacation Rentals Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Curtis McCalla 77577 Delaware P1 Palm Desert, CA 92211 1 Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:41 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Stand With Vacation Rental Owners This email was blind copied to City Council From: Nancy webster Finailto:nancvwebster@me.coml Sent: Monday, July 24, 2017 4:44 PM To: CityhallMail Subject: Stand With Vacation Rental Owners Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Nancy webster 77577 Delaware P1 Palm Desert, CA 92211 i Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:42 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Stand With Vacation Rental Owners This email was blind copied to City Council From: Sally Wiggins Finailto:skwigainsCa arnail.coml Sent: Monday, July 24, 2017 7:09 AM To: CityhallMail Subject: Stand With Vacation Rental Owners Dear City Council Member, As the City Council considers the rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. Many of us would not be able to keep the place we have without ping short term rentals. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. They wanted to do the same in San Diego where my daughter lives. Short term rentals there generates 11 million in revenue for the city. I'm sure the same is true for Palm Desert and the surrounding areas. It also gives travelers an alternative to staying in a hotel. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. I have been doing short term rentals for 4 years now and never have had any damage even during concert weekends. As an owner we can be selective. It also brings people to the desert in the summer months when it is very hot and businesses don't do as well. But please don't punish any of us and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Many of us are using this stream of income to help supplement our retirement years. I'm sure a high percentage of renters never do any damage and don't cause problems for the community or the different neighborhoods. Thanks, Sally Wiggins 188 Torrey Pine Dr Palm Desert, CA 92211 i Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:44 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Stand With Vacation Rental Owners This email was blind copied to City Council From: Jill Maroney jmailto:mnimaronev@aol.coml Sent: Sunday, July 23, 2017 10:36 AM To: CityhallMail Subject: Stand With Vacation Rental Owners Dear City Council Member, As the City Council is considering rules for vacation rentals in our community, I urge you to remember the considerate homeowners like myself who rent their properties out for long-term renters only after carefully screening potential renters. We usually have the same folks returning year after year. This allows us to have a bit of income generated from our property , which we use to make improvements. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I encourage strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by overly restricting vacation rentals and stifling our tourism economy. Thanks, Jill Maroney 48850 Noline P1 Palm Desert, CA 92260 i Swartz, Kevin From: Stanley, Jane Sent: Wednesday, July 26, 2017 9:45 AM To: Swartz, Kevin Cc: Stendell, Ryan Subject: FW: Support Vacation Rentals In Our Community This email was blind copied to City Council From: Teresa. Frisbie fmailto:sandinteCa�Iive.com1 Sent: Sunday, July 23, 2017 10:29 AM To: CityhallMail Subject: Support Vacation Rentals In Our Community Dear City Council Member, As a resident, I urge you to support the inclusion of whole -home rentals in any short-term rental ordinance brought before the City Council. Palm Desert and residents like myself have long benefited from the economic activity whole -home vacation rentals bring to our community. When it comes to regulating these short-term rentals, the conversation isn't just about Palm Desert homeowners and visitors — it's also about the small business owners that rely on the commerce generated by a boosted tourism economy. Policies that don't recognize the benefits of vacation rentals, including whole -home rentals, ignore the very real boost in economic activity that all types of rentals bring to local homeowners, travelers, and communities. For every dollar a visitor to Palm Desert spends on lodging, they spend many more on food, entertainment, shopping, and transportation across our great city. This means more income for the local restaurants, boutique stores, and corner coffee shops. As a local resident, I urge you to stand with our homeowners and local businesses and support the inclusion of whole home rentals in any short-term rental ordinance. Regards, Teresa. Frisbie 40713 Baranda Ct Palm Desert, CA 92260 i From: Anna Deliaania To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Saturday, July 22, 2017 9:00:40 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Anna Deliganis 72938 Joshua Tree St Palm Desert, CA 92260 From: Carlos Garcia To: CitvhallMail Subject Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 1:45:50 PM Dear City Council Member, As a former Mayor and Councilman for the City of Pico Rivera, I can certainly understand the need to weigh the different options on the variety of issues you face. As you consider curtailing seasonal residential rental options, I certainly hope you take into account the duel economic benefit to our community. I have owned a home in Ironwood since 2005 and most recently purchased a home a block away from the Living Desert Museum. I have thoroughly enjoyed our community, however I would not have been able to sustain my home without the income of seasonal renters. My winter renters are specifically retired Snow Birds, they are not wild party animals that disrupt the neighborhoods. Not only does this income allow me the benefit of offsetting my expenses, you know full well that their spending adds millions of dollars to the vibrant PD economy. In my experience, decision making on the council, always worked best when there was compromise. Perhaps you could consider tighter ordinances that would protect the quality of life that we as residents enjoy. What ever you decide, please do not shut down this source of economic benefit to us as business and homeowners. Please feel free to reach out to me if you need additional comments. Best, Carlos Garcia 47260 Sand Sage Ct Palm Desert, CA 92260 From: Chris Strickfaden To: citvhallMai( Subject: Please Support Our Vacation Rentals Date: Friday, July 21, 2017 11:19:40 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Chris Strickfaden 248 Serena Dr Palm Desert, CA 92260 From: Christie Miller To: CitvhallMai[ Subject: Please Support Our Vacation Rentals Date: Tuesday, July 25, 2017 10:14:51 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Christie Miller 36915 Cook St Palm Desert, CA 92211 From: Crain Rhodes To: ritvhallMait Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 11:57:52 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. We have so many good professional people, doctors, sales professionals, CEO's, etc., come and stay. One even liked it so much they bought a house across the street from us. Some of the thank you notes even from the kids who stay with their parents would melt your heart, like one that said "we want to move in" - we are so grateful to share our home that we are so fortunate to be able to have, and being able to rent it occasionally helps us do that in the first place. We love Palm Desert, and appreciate the opportunity. Best, Craig Rhodes 73752 Shadow Lake Dr Palm Desert, CA 92260 From: Curtis McCalla To: CitvhallMal Subject: Please Support Our Vacation Rentals Date: Tuesday, July 25, 2017 7:33:06 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Curtis McCalla 77577 Delaware PI Palm Desert, CA 92211 From: Cynthia Louahman To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 8:52:20 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Cynthia Loughman 1134 Lake Vista Palm Desert, CA 92260 From: Dana Comity To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 2:13:20 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Dana Comin 78277 Willowrich Dr Palm Desert, CA 92211 From: David Mier To: ritvhallMj Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 2:30:42 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, David Mier 38307 Gazania Cir Palm Desert, CA 92211 From: Debra Houston To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 9:00:02 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. I am very house proud and am very selective about who rents from us. Vetting the people to make sure that they are respective of renting within a residential area which is where most of our renters wish to be. Not in gated communities. We are not and never plan to attract the party culture to our home. Best, Debra Houston 73570 Joshua Tree St Palm Desert, CA 92260 From: pina Crump To: CitvhallMail Subject: Please Support Our Vacation Rentals Date: Friday, July 21, 2017 9:34:07 PM Dear City Council Member, People like me that own and manage Vacation Rentals are really need the extra income to help pay property tax as well as to help pay the bills. I've been doing this for 4 years and NEVER once have any problem with renters, so please consider people like me when making decision and how the community benefit from Vacation Rentals and how travelers benefit from staying at people homes because is cheaper and bigger than a hotel room. Which exactly what I do every time I traveled, staying at Vacation Rental as I hate Hotels, because I can't cook, the room is not big enough for a family with kids. Best, Dina Crump 42920 Virginia Ave Palm Desert, CA 92211 From: Dominic ariffin To: hallMail Subject: Please Support Our Vacation Rentals Date: Friday, July 21, 2017 3:11:49 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, dominic griffin 74095 Claridge PI Palm Desert, CA 92260 From: Don Gibson To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 1:43:39 PM Dear City Council Member, As city council studies new regulations for Palm Desert short-term rentals, it is important to remember that the Coachella Valley has long benefited from being a leisure destination for many and significant portions of the Palm Desert economy is derived from the dollars that visitors and seasonal residents bring. We share our Palm Desert home with occasional renters and we've never had a complaint or an issue in many yearsl. These people help keep our home here affordable and contribute huge amounts to the local economy while we share the beauty of the region. I fear that a few horror stories and some vocal complainers may override the silence of the huge majority that go about their business and leisure in quiet enjoyment. Please enact sensible, reasonable curbs on excess behaviour but don't stifle the econolmy and the quiet enjoyment of the Palm Desert area. Best, Don Gibson 372 Muirfield Dr Palm Desert, CA 92211 From: Pottle Stanley To: CitvhallMait Subject Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 12:15:30 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Dottie Stanley 45531 Edgehill Dr Palm Desert, CA 92260 From: Heather Allag To: fitvhallMail Subject: Please Support Our Vacation Rentals Date: Saturday, July 22, 2017 7:54:37 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Heather Allan 73296 Irontree Dr Palm Desert, CA 92260 From: Howard Maisev To: CitvhallMaii Subject Please Support Our Vacation Rentals Date: Tuesday, July 25, 2017 11:21:50 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Howard Maisey 284 Desert Falls Dr E Palm Desert, CA 92211 From: James Sutherland To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 12:27:53 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, James Sutherland 74120 Chinook Cir E Palm Desert, CA 92211 From: Jasmine Sahlstrom To: CitvhallMail Subject: Please Support Our Vacation Rentals Date: Friday, July 21, 2017 11:24:04 AM Dear City Council Member, The city would be disappointed I'm sure not to receive taxes from which these properties provide. Best, Jasmine Sahlstrom 74051 Erin St Palm Desert, CA 92260 From: Jeff perry To: CitvhallMai[ Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 7:12:02 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, jeff perry 49081 Sondgroth Ct Palm Desert, CA 92260 From: Jessica Theis To: CitvhallMai( Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 8:37:18 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Jessica Theis 43715 Avenida Alicante Palm Desert, CA 92211 From: Joel Holiinasworth To: CitvhallMa!( Subject Please Support Our Vacation Rentals Date: Friday, July 21, 2017 1:36:21 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Many of us will not be able to keep our homes, if we can not rent them for a few months each year. Not all of us are wealthy. Best, Joel Hollingsworth 77090 Florida Ave Palm Desert, CA 92211 From: Lincoln Baker To: rrtvhallMait Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 11:45:47 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Lincoln Baker 76574 Florida Ave Palm Desert, CA 92211 From: Robin Horvath To: CitvhallMail Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 12:37:13 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Robin Horvath 72782 Tamarisk St Palm Desert, CA 92260 From: Scott Wetter To: CitvhallMail Subject Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 7:12:08 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners and business people like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of business people like me when you create new policies for rentals. Best, Scott Wetter 73451 Royal Palm Dr Palm Desert, CA 92260 From: Sherrie Brook To: citvhallM il Subject: Please Support Our Vacation Rentals Date: Thursday, July 20, 2017 12:33:51 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Sherrie Brooks 76975 New York Ave Palm Desert, CA 92211 From: Timmi Davis To: CitvhallMatl Subject: Please Support Our Vacation Rentals Date: Saturday, July 22, 2017 7:22:10 AM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Timmi Davis 42925 Texas Ave Palm Desert, CA 92211 From: Tzuvin Cheri To: itvhallMail Subject: Please Support Our Vacation Rentals Date: Friday, July 21, 2017 1:22:40 PM Dear City Council Member, While you consider new regulations for Palm Desert short-term rentals, I'd like to remind you how vacation home rentals have benefited homeowners like myself and Palm Desert as a whole. I pride myself on being a responsible law abiding vacation homeowner. I'm often told by neighbors that I have the most wonderful respectful guests. Please don't let other irresponsible vacation homeowners ruin this amazing opportunity for all. We are happy to follow the rules, we are happy to pay the City taxes. Why deprive us of our right to earn income on our vacation homes. The majority of homes in our community are second or vacation homes. Why is it better for the community to be a ghost tan rather than have visitors enjoy our beautiful city and pump money into our local vendors? I understand there may be issues with vacation rentals, however please take this issues up on a case by case basis. Please don't punish the whole town for individuals who do not follow the rules. For generations, vacation rentals have provided visiting families an affordable, comfortable way to live, eat and shop in Palm Desert, while supporting homeowners like me with supplemental income. These whole -home rentals provide an important financial opportunity for our residents, helping many in Palm Desert pay their mortgages, maintain their homes, and send their children to school. But it's not just Palm Desert visitors and homeowners that benefit from vacation rentals --our local shops and restaurants get a very real economic boost from visitors who prefer to stay in these accommodations. Please remember the great deal of good whole -home vacation rentals have done for our community and our residents over the years. I just want to remind you of homeowners like me when you create new policies for rentals. Best, Tzuyin Chen 41783 Resorter Blvd Palm Desert, CA 92211 From: Colleen Durnin To: CitvhallMail Subject Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:06:35 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Colleen Dumin 73602 Joshua Tree St Palm Desert, CA 92260 From: train moore To: CitvhallMaQ Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 11:49:51 AM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, craig moore 48828 Cassia PI Palm Desert, CA 92260 From: Edward Provost To: CitvhallMai( Subject Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 2:52:03 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Edward Provost 73657 Agave Ln Palm Desert, CA 92260 From: James Geig To: CitvhallMail Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:39:22 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, James Geis 77426 Preston Trail Palm Desert, CA 92211 From: Jamie Silva To: CitvhallMail Subject: Stand With Vacation Rental Owners Date: Thursday, July 20, 2017 12:36:06 PM Dear City Council Member, As the City Council considers to rules for vacation rentals in our community, I urge you to remember the owners like myself who rely on vacation rentals to pay the bills. When it comes to rentals, I understand finding the right balance for our neighborhoods. However, most vacation rental owners are responsible community members who want the best for our neighbors and friends. I believe we should have strong, enforceable rules for nuisance and safety to ensure Palm Desert remains a great place to live. But please don't punish me and our local businesses who rely on visitor spending by restricting vacation rentals and stifling our tourism economy. Thanks, Jamie Silva 73450 Country Club Dr Spc 127 Palm Desert, CA 92260 Klassen, Rachelle From: Katrina Milani <katrinamilani@gmail.com> Sent: Monday, October 23, 2017 4:32 PM To: CityhattMait Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important pan of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. t do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Katrina Milani 46215 Goldenrod Ln Palm Desert, CA 92260 Klassen, Rachelle From: Brandon Caldarella <brandoncaldarella@firstteam.com> Sent: Monday, October 23, 2017 1:57 PM To: CityhattMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Brandon Caldarella 439 N Sierra Madre Palm Desert. CA 92260 1 Klassen, Rachelle From: Danette Ewoldt <dewoldtl@cox.net> Sent: Monday, October 23, 2017 1:58 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Danette Ewoldt 73150 Shadow Mountain Dr Palm Desert, CA 92260 W O col L]O,- t►J t . 0. LAJ — gn r tai oc Lai (NI s Ya o 1 Klassen, Rachelle From: Olga Ginevsky <ginevsky@telus.net> Sent: Monday, October 23, 2017 1:59 PM To: Cityhal(Mail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Olga Ginevsky 40893 Ave Solana Palm Desert, CA 92260 Klassen, Rachelle From: Jennifer Berger <jenberger77@gmail.com> Sent: Monday, October 23, 2017 2:01 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Jennifer Berger 14 San Felipe Dr Palm Desert, CA 92260 1 Klassen, Rachelle From: Dorothy Stanley <dottieaartist@gmail.com> Sent: Monday, October 23, 2017 2:03 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be batted on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Dorothy Stanley 45531 Edgehill Dr Palm Desert, CA 92260 t Klassen, Rachelle From: Stacey Davis <sgcanada@mac.com> Sent: Monday, October 23, 2017 2:02 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Stacey Davis 73411 Bursera Way Palm Desert, CA 92260 t Klassen, Rachelle From: Jennifer Radisay <jradisay@gmail.com> Sent: Monday, October 23, 2017 2:03 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Jennifer Radisay 45830 Abronia Trail Palm Desert, CA 92260 ti � Occ 0- N _ P el txt C3wCCP o r - 0 1 Klassen, Rachelle From: Mia Melle <mia@modernreshop.com> Sent: Monday, October 23, 2017 2:04 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Mia Melle 73341 Broken Arrow Trail Palm Desert, CA 92260 Klassen, Rachelle From: David Goldfein <davidgoldfein@gmail.com> Sent: Monday, October 23, 2017 2:06 PM To: CitybaRMai1 Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. l do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, David Goldfein 234 Vista Royale Cir W Palm Desert, CA 92211 Klassen, Rachelle From: Max Bean <maxbean@gmail.com> Sent: Monday, October 23, 2017 2:08 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Max Bean 44710 San Benito Cir Palm Desert, CA 92260 1 Klassen, Rachelle From: Joaquin Murguia <joaquin@vacationrentalsofthedesert.com> Sent: Monday, October 23, 2017 2:08 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner and business owner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal which is being being lobbied for by a small group of vocal opponents and a large outside organization and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Joaquin Murguia 76728 Florida Ave Palm Desert, CA 9221 I t Klassen, Rachelle From: Audrey Aboulafia <audreyaboulafia@hotmail.com> Sent: Monday, October 23, 2017 2:10 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Audrey Aboulafia 41417 Princeville Ln Palm Desert, CA 92211 1 Klassen, Rachelle From: John Garcia <garciajohng44@gmail.com> Sent: Monday, October 23, 2017 2:13 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, John Garcia 40875 Interlachen Ln Palm Desert, CA 92211 C.i 1 Klassen, Rachelle From: Tim Altman <timtriciatj@gmail.com> Sent: Monday, October 23, 2017 2:13 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important pan of our local economy. 1 am happy to sec the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Tim Altman 40665 La Costa Cir E Palm Desert, CA 92211 1 Klassen, Rachelle From: Ann Kavy <kavy2@msn.com> Sent: Monday, October 23, 2017 2:15 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. lam happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Ann Kavy 73615 Ironwood St Palm Desert, CA 92260 Klassen, Rachelle From: Richard Warthe <horse-shoes@hotmail.com> Sent: Monday, October 23, 2017 2:15 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Richard Warthe 234 Serena Dr Palm Desert, CA 92260 Klassen, Rachelle From: Sarah Pallett <sarah.pallett@gmail.com> Sent: Monday, October 23, 2017 2:16 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Sarah Pa!lett 42669 Brighton St Palm Desert, CA 92211 .,, r O ,- Z WNa a- ta La La CD WJ CC T Q r_a V Klassen, Rachelle From: Moreno Trevisan <trevim62@shaw.ca> Sent: Monday, October 23, 2017 2:17 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut clown the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Moreno Trevisan 40863 Whirling Wind Dr Palm Desert, CA 92211 1 Klassen, Rachelle From: James Sutherland <jcsutherland@hotmail.com> Sent: Monday, October 23, 2017 2:19 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, James Sutherland 74120 Chinook Cir E Palm Desert, CA 92211 1 Klassen, Rachelle From: Maryellen Hartman <melquattrocchi@gmail.com> Sent: Monday, October 23, 2017 2:23 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Maryellen Hartman 659 Calle Vibrante Palm Desert, CA 92211 L Klassen, Rachelle From: Danielle Doscher <danidoscher@gmail.com> Sent: Monday, October 23, 2017 2:32 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Danielle Doscher 40940 Avenida Estrada Palm Desert, CA 92260 1 Klassen, Rachelle From: Vladimir Lukyanov <Lukyanov@Gmail.com> Sent: Monday, October 23, 2017 2:36 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Vladimir Lukyanov Barons Cir Palm Desert, CA 92211 L Klassen, Rachelle From: Cheryl Solomon <cherylsolomon@shaw.ca> Sent: Monday, October 23, 2017 2:39 PM To: GtyhalUMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. And for the record, I do not rent my home out to short term rentals. Thank you Regards, Cheryl Solomon 74104 Via Pellestrina Palm Desert, CA 92260 t Klassen, Rachelle From: Jordan Armitage <jarmitagel@verizon.net> Sent: Monday, October 23, 2017 2:44 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Jordan Armitage 73325 Juniper St Palm Desert, CA 92260 Klassen, Rachelle From: Carla Wise <wisecar@cox.net> Sent: Monday, October 23, 2017 2:48 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Carla Wise 77085 New York Ave Palm Desert, CA 92211 d t co Klassen, Rachelle From: Dawn Walnoha-MacKechnie <2DawnMac@gmail.com> Sent: Monday, October 23, 2017 2:51 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Dawn Walnoha-MacKechnie 40374 Pebble Beach Cir Palm Desert, CA 92211 Klassen, Rachelle From: Lisa Atherly <lisaatherly@gmail.com> Sent: Monday, October 23, 2017 2:56 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Lisa Atherly 485 Desert Falls Dr N Palm Desert. CA 92211 Klassen, Rachelle From: Gerry Guy <guymg777@gmail.com> Sent: Monday, October 23, 2017 2:56 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. Stronger enforcement is a fairer solution to any noise violations than randomly banning certain properties from having rights of their ownership. Please reject the current proposal. At the very least approving stronger restrictions would still respect the homeowners and at the same time placate neighbors who may suffer disturbances. Regards, Gerry Guy 38777 Palm Valley Dr Palm Desert, CA 92211 Klassen, Rachelle From: Pam gibbons <pamsemailbox@gmail.com> Sent: Monday, October 23, 2017 3:02 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Pam gibbons 43376 Cook St Palm Desert, CA 92211 U CA v- LL. WNcL y- W Y ✓) ulacw Ow 0 uJ CC J } Q M a N C2 v Klassen, Rachelle From: Dustin Larson <dustinlarsonsemail@yahoo.com> Sent: Monday, October 23, 2017 3:20 PM To: CityhallMait Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Dustin Larson 38605 Desert Mirage Dr Palm Desert, CA 92260 Klassen, Rachelle From: Noel Johnson <noel johnson70@gmail.com> Sent: Monday, October 23, 2017 3:23 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Noel Johnson 201 Seville Cir Palm Desert, CA 92260 0 1 Klassen, Rachelle From: Gina Miller <gina.m.millerll@gmail.com> Sent: Monday, October 23, 2017 3:28 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Gina Miller 74138 Chinook Cir E Palm Desert, CA 92211 C.) Klassen, Rachelle From: michael loveless <mslpalmsprings@gmail.com> Sent: Monday, October 23, 2017 3:35 PM To: Cityha44Mai4 Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, michael loveless 49081 Sondgroth Ct Palm Desert, CA 92260 1 Klassen, Rachelle From: Paula Hatrak <hatrak12@yahoo.com> Sent: Monday, October 23, 2017 3:39 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Paula Hatrak 43830 Warner Trail Palm Desert, CA 92211 U. ►�C. 1 ti c o - - tai 4 CC O- W 7 tri r, C�0 N W CCvZ o T G e— l-- 0. N c.) 1 Klassen, Rachelle From: Debra Houston <debbie_a_houston@yahoo.com> Sent: Monday, October 23, 2017 4:20 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. I have suvvessfully offered our home for the past 8 years to guests who come back year after year and contribute greatly to the local economy from grocery stores to department store, gas stations to hairdressers. These are people who wish to stay in a well cared for private home and not a hotel type environment. In all these years I have never had a single complaint from any of our surrounding neighbours. Only 5 star reviews. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Debra Houston 73570 Joshua Tree St Palm Desert, CA 92260 ce) a Cr) N O r-- 0 N Klassen, Rachelle From: Ray Andrade <ray@ray-andrade.com> Sent: Monday, October 23, 2017 4:25 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Ray Andrade 41366 Resorter Blvd Palm Desert, CA 92211 2111 OCT 23 PM 4: 35 1 Palm Desert City Council Oct. 23, 2017 My wife and 1 attended the recent Planning Commission meeting here in Palm Desert and heard many upset residents speak on the Short Term Rental situation. We are 32 year residents that have lived in the same home in a R 1 zone. We too are very concerned and wonder how many others are totally unaware of the meaning and the consequences to their neighborhood? A problem that has gone unnoticed because the rentals are done on the internet without any signs. As home owners a lot of us have been reluctant to complain about the excessive noise and traffic thinking the property is being used by family or friends, we have been naive These are complete strangers that have no interest in the neighborhood other than a quick good time. These "special property owners" are making lots of money and may not even live here. Is this fair to motels/hotels in the area that are responsible for taxes, keeping the premises clean and pools free of dangerous bacteria? We chose Palm Desert for several reasons, quiet, clean, beautiful and a city council that has kept it that way. This is a zoning law change that should NOT be decided by a 5 member city council. Let the property owners decide, this is a very important issue. Respectfully, Edward Robert Hesse 73162 Willow St. Palm Desert Ca. 92260 email bobandnolie@gmail.com 760-567-9396 50=h Wd £Z130HU From The Desk of Robert A. Spiegel October 23, 2017 The Honorable Jan Harnick Mayor, City of Palm Desert 73-510 Fred Waring Drive Palm Desert, CA 92260 Dear Mayor Harnik and Members of the City Council, ▪ 0 O▪ W a se— N ▪ am fn I spent 22 years on the Palm Desert City Council and what most impressed me was that Palm Desert is the finest city in the Coachella Valley to live, play, work and go to school. It has the best parks, baseball fields, soccer parks, public golf course, etc. It is home to alI our institutions of higher learning and the elementary schools and secondary schools strive to be the best. This city also includes the best shopping experiences from Costco to the stores on El Paseo. In short, Palm Desert has always put the needs of its residents first. It has strived to balance the need for income and the needs of its business community and visitors with that of the voting residents. It is my hope that record of excellence will continue. I personally would like to see the ordinance regulating rentals revert back to a minimum 28 day stay and for STR's to be banned. My neighbors, my wife and I have been adversely affected by S'ER's and we are concerned about the impact they could have on our property value. That said, am a realist and understand the likelihood of STR's being banned is nil. 1 would, however, like to see even more punitive fines put in place and only give the property owners two infractions before the rental permits are pulled and not for 2 years but permanently. 1 believe it is past time for additional code enforcement officers and for those individuals to be available 24/7. Currently the Hotline is not doing its job effectively and council and staff are aware of this. It is unreasonable to expect surrounding home owners and local law enforcement to be in charge of enforcing a city ordinance at night and on weekends. The inclusion of the operational requirements may work, but non-compliance must come with consequences or it is meaningless. I have read the agenda for this Thursdays meeting regarding STR's and would favor a vote for Version two. prohibiting the issuance of new Short -Term Rental permits within the R-1 and R-2 zones. Sincerely, doh Robert A. Sp gel Former Mayor and ity Councilperson, City of Palm Desert CC: Lauri Aylaian, Palm Desert City Manager Evans, Donna From: David Lauser <dlauser@earthlink.net> Sent: Monday, October 23, 2017 4:41 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the propeny. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, David Lauser 76080 Honeysuckle Dr Palm Desert, CA 92211 1 Evans, Donna From: patty padilla <pattyf00@me.com> Sent: Monday, October 23, 2017 4:42 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important pan of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, patty padilla 73240 Guadalupe Ave Palm Desert, CA 92260 Evans, Donna From: Debbie VanWinkle <luv2faff@aol.com> Sent: Monday, October 23, 2017 5:21 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Debbie VanWinkle 76529 Clifton Forge St Palm Desert, CA 92211 N_ 0 Stanley, Jane From: Sent: To: Subject: Tena Jones <tenajones1212@gmail.com> Wednesday, October 18, 2017 8:14 PM weber ST R CITY CLERrU i r` kuistx t. t A 20170CT24 AMII: 36 No matter how well you vet "your customers", there are many more who do not and will not. You can vet and explain the "rules" all you want, they are great renters until they are not and none of us who actually live here should have to put up with even one group of idiots. Yes, some renters may be mature and responsible but you don't know that in advance and that's not the point anyway. Having complete strangers come in and out of our neighborhoods every week is ridiculous and unsafe, especially when so many of these renters get nasty with the permanent and/or long term renters who have every right to complain. Furthermore, to be informed our property values are compromised by this activity is unconscionable. This is a "business" as in "hotel" and should not be allowed in a 1-4 SFR zone. We are hoping the members of the council here understand our very valid concerns regarding OUR quality of life. Allen and Tena Jones Stanley, Jane CITY RECEIVED l' N�Whir.p,Eirt r, 1 IN r From: Debra Houston<debbie_a_houston@yahoo.com>Z0�1 Sent: Monday, October 23, 2017 5:27 PM OCT 24 AM I I : 38 To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. I have already sent an email about this. 1 live in Scotland in the UK but have managed to get a flight so that can be there on Thursday 1 feel so strongly about this and my livelihood of my home there depends on rental income to maintain it. Debbie Houston Regards. Debra Houston 73570 Joshua Tree St Palm Desert. CA 92260 Stanley, Jane From: Kathy McArthur <Kathy_mcarthur@hotmail.com> Sent: Monday, October 23, 2017 5:36 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. CITY CECEIVED "'LJ�SERT. r 2117OCT 2y MIII:38 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Kathy McArthur 40366 Bay Hill Way Palm Desert, CA 92211 Stanley, Jane CITY E EIVED n4Cl, hS FI IOL rJRT C From: Darren Berberian <darrenberberian@yahoo.co Sent: Monday, October 23, 2017 5:37 PM ��% OCT 24 AM II: 38 To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Darren Berberian 121 Villa Ct Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member, Shirlene Salmacia <ss.salmacia@gmail.com> Monday, October 23, 2017 6:11 PM CityhallMail Please Support Palm Desert Vacation Rentals CITVED Y CLtRk'S fy.F.Lar 11.1}001i., �CIN 1 • C r 2117 OCT 24 AM I1: 38 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Shirlene Salmacia 74697 Fairway Dr Palm Desert, CA 92260 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Mathew Noto <notoz@msn.com> Monday, October 23, 2017 6:52 PM CityhallMail Please Support Palm Desert Vacation Rentals CIT y CLERK SEOFF F PA M "WA c A toil OCT 24 AM I : 38 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the had guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Mathew Noto 675 Calle Vibrante Palm Desert, CA 92211 Stanley, Jane From: Tanya Goff <tanyagoff@yahoo.com> Sent: Monday, October 23, 2017 7:07 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RECEIVED CITY I,L1 F t CA 2111 OCT 24 0411: 38 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local cconomy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the had guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Tanya Goff 76559 Clifton Forge St Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Niki Vrondakis <nkvrondakis@gmail.com> Monday, October 23, 2017 7:12 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CI T NLI9' ESr W6FS"EPcT.^ r fCt, A 2017 OCT 24 AM II: 38 As a Palm Desert homeowner, I support vacation rentals and believe they are an important pan of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Niki Vrondakis 485 Desert Falls Dr N Palm Desert, CA 92211 Stanley, Jane From: Lisa Quan <lisa.quan@gmail.com> Sent: Monday, October 23, 2017 7:12 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RECEIVED CITY I 14 L T r r. 20110CT 24 AMU: 38 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Lisa Quan 77010 Kentucky Ave Palm Desert. CA 92211 Stanley, Jane From: Lori Smith <lorismith@shaw.ca> Sent: Monday, October 23, 2017 7:35 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, CITY RECEIVED rr. imLwea get. 2017OCT 24 AMID38 As a Palm Desert homeowner. 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Lori Smith 273 San Remo St Palm Desert. CA 92260 Stanley, Jane RECEIVED • A LM DESERT, C From: Sean Hargaden <shargaden@gmail.com> Sent: Monday, October 23, 2017 7:54 PM 2e11 OCT 24 AM 1138 To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. I -he proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. l do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Sean Hargaden 77626 Hollyhock Dr Palm Desert, CA 92211 Stanley, Jane From: Merritt penhall <penhallwm@gmail.com> Sent: Monday, October 23, 2017 7:55 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. CITY CEC LERK S�OFFiirF 11111444.9e0LI i . 2017OCT 24 AMII: 38 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Merritt penhall 76643 Daffodil Dr Palm Desert, CA 92211 Stanley, Jane From: Kimberly Rockefeller <krock5@hotmail.com> Sent: Monday, October 23, 2017 8:06 PM To: CiiyhallMaif Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, CI�TAY, RECEIVED io F t F 2111OCT 24 AM11:38 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or lithe resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Kimberly Rockefeller 44700 San Antonio Cir Palm Desert. CA 92260 Stanley, Jane From: Dina Crump <dina@go-palm.com> Sent: Monday, October 23, 2017 8:26 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. C1T_ Y CLER��\YEO u,JeR 2117OCT 24 AMII:38 As a Palm Desert homeowner & Vacation Rental Company CEO. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners so they can afford to pay property tax. etc. Regards. Dina Crump 42920 Virginia Ave Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member, Deborah Boardman <debboardman57@gmai Monday, October 23, 2017 8:28 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CIT y CLE I.comcull OCT 24 AN II: 37 As a Palm Desert homeowner. 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. l do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Deborah Boardman 76560 Sweet Pea Way Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Anna Deliganis <anna@thestratfordcompany.co Monday, October 23, 2017 8:34 PM CityhallMail Please Support Palm Desert Vacation Rentals r RECEIVED CII y �r "L�`ERT L m' 2t17 OCT 24 AM II: 37 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Anna Deliganis 72938 Joshua Tree St Palm Desert, CA 92260 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Albert Boardman <aljbo1982@gmail.com> Monday, October 23, 2017 8:46 PM CityhallMail Please Support Palm Desert Vacation Rentals RF EI Y ED C T j Walt! NF� (('F C,tR(1! 2117OCT 24 AMII:37 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Albert Boardman 76560 Sweet Pea Way Palm Desert, CA 92211 Stanley, Jane From: Lana Gilbert <vacationhome@yahoo.com> Sent: Monday, October 23, 2017 8:49 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RECEIVED CITwts '�'� O1Cf 10: SERT. A 2017OCT 2b AM II:37 As a Palm Desert homeowner, 1 support vacation rentals(!) and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or it'the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Lana Gilbert 72740 Citrus Ct Palm Desert. CA 92260 Stanley, Jane From: Jeff Paul <jpthepubguy5@gmail.com> Sent: Monday, October 23, 2017 9:05 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RECEIVED CI�N ��EER T `{, 2117OCT 24 AMII: 37 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or ifthe resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Jeff Paul 244 Vista Royale Cir W Palm Desert. CA 92211 Stanley, Jane From: Debbie Paul <foxfriday5pm@gmail.com> Sent: Monday, October 23, 2017 9:09 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. CITY Efi I V$EO r uLK D I ( A 2117 OCT 24 AM I I : 37 As a Palm Desert homeowner. 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. Fhe proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not he based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Debbie Paul 244 Vista Royale Cir W Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Laurie Lang <laurie.lang@att.net> Monday, October 23, 2017 11:18 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S nFFIrF I ►,Li, UL )th { .. 291T OCT 24 AM II: 37 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Laurie Lang 72749 Skyward Way Palm Desert, CA 92260 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Janelle Spain <pjspain56@msn.com> Monday, October 23. 2017 11:45 PM Cityha44Mail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S OFFICE 2017OCT 24 AMII: 37 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or lithe resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Janelle Spain 43830 Buena Cir Palm Desert. CA 92260 RECEIVED Stanley, Jane CITY CLERK'S OFF ICF Fi 11.11 ULJLPI l 11 From: Sherrie Brooks<sherriebrooksrental@gmail.com>1avi „ Sent: Tuesday, October 24, 2017 5:51 AM OCT 24 AM 37 To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner. I support vacation rentals and believe they are an important pan of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Sherrie Brooks 76975 New York Ave Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Joel Hollingsworth <joel.hc323@yahoo.com> Tuesday, October 24, 2017 5:58 AM CityhatiMai4 Please Support Palm Desert Vacation Rentals CITYRECEIVED ui .( ekar 2111 OCT 24 AM II: 37 As a Palm Desert homeowner. 1 support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. We can prevent people who rent to irresponsible people by banning them from renting after the City has received 3 or more complaints from the neighbors. Regards. Joel Hollingsworth 77090 Florida Ave Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Desiree Bilich <des@desireebilich.com> Tuesday, October 24, 2017 6:42 AM CStyhaSSMa;ti Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S OFFICE 20110CT 24 AM I I : 37 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Desiree Bilich 44139 Oran Ct Palm Desert, CA 92260 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Julie Padron <juliepadron@gmail.com> Tuesday, October 24, 2017 7:09 AM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED LM DESERT, {CA 281/OCT 24 AMII:37 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Julie Padron 40351 Pebble Beach Cir Palm Desert. CA 92211 Stanley, Jane From: Tony Padron <tonypadron71@gmail.com> Sent: Tuesday, October 24, 2017 7:14 AM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RCEIVED CITY CLERKS 9FFICF �� u�JL11 2O17OCT24 AMII: 37 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Tony Padron 40351 Pebble Beach Cir Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Olivier Chaine <olivier@chaine.net> Tuesday, October 24, 2017 8:15 AM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S OFf IC... ' u a.. (. 1 1 I. 1. I l 2817 OCT 24 AM II: 37 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. (do not want the city_ to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Olivier Chaine 44829 Cabrillo Ave Palm Desert. CA 92260 Stanley, Jane CITY CI I „ rEDEIyED r 1 I�L From: Michelle Nicolai <michellemnicolai@hotmail.coqu� OCT 24 AM (�� 37 Sent: Tuesday, October 24, 2017 10:13 AM Izel To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. As a Palm Desert homeowner, I support vacation rentals (ONE vacation rental property ONLY per person / US citizen. to avoid the impact of "greedy" corporate / LLC rental property investors). I believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement - perhaps with a fully dedicated or already existing employee working weekends and evenings (code enforcement officers and harsh penalties) is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. l do not want the city to take property rights away from those who have done nothing wrong. and who follow the rules not to disrupt neighbors. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate ONE vacation rental only per US citizen and forbids corporations or LLCs from owning investment rental units in Palm Desert. l hank you. Best regards. Regards. Michelle Nicolai 73490 Foxtail I.n Palm Desert. CA 92260 Stanley, Jane From: Mark Brenner <fyrfyter911@gmail.com> Sent: Tuesday. October 24, 2017 10:19 AM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RECEIVED CIT Y CLERK'S QFIc 2011OCT 24 AMII: 37 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. [he proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Mark Brenner 675 Vista l.ago Cir N Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Mark Stainer <stainer5@telus.net> Tuesday, October 24, 2017 10:38 AM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S orFILF 1 R 2117OCT 24 AMII:37 As a Palm Desert homeowner. I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair harrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Mark Stainer 72877 Bel Air Rd Palm Desert, CA 92260 Stanley, Jane From: Keith MacKechnie <2KeithMac@gmail.com> Sent: Tuesday, October 24, 2017 10:57 AM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member. RECEIVED CITY CLERK'S OFF ICE r ALI I uLJLPI 1 �. 20110CT 24 AM I I : 37 As a Palm Desert homeowner. 1 support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance. however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Keith MacKechnie 41495 Preston Trail Palm Desert. CA 9221 1 Klassen, Rachelle From: susieonwillowst@aol.com Sent: Tuesday, October 24, 2017 2:27 PM To: SusieOnWillowSt@AOL.COM Subject: STR thoughts To the City of Palm Desert: I am Susie Peat. I live at 73223 Willow Street in Palm Desert. I am against Short -Term Rentals in R- 1 and R-2 zones. Here are a few points: 1. The home we purchased is zoned R-1 -- not a commercial zone. 2. I have learned a lot thru my Neighborhood Watch efforts. We should know who belongs in our neighborhood and who does not. We should not have revolving doors with strangers coming and going. Short-term renters should be at hotels where there is security to keep the peace. Residents are not equipped to act as our own enforcement -- and we shouldn't be forced to do so. This is not what we signed up for when we purchased our homes. 3. Palm Desert is a jewel! Graffiti Abatement and Public Works are amazing. I love our little neighborhood and do not want to live behind gates. Short term rentals may force me to do just that. We have a friend who had a lovely home in Indian Wells off of Fairway and Cook who moved to Trilogy to escape out of control party houses. David and I have already begun out of area house - hunting in case we need to get out while we can. 4. The neighbor behind me is sandwiched between 2 permitted STRs. One has the owner onsite and the rental unit is a casita. The other STR is completely out of control. Our neighbor stated that the 500' rule basically makes her home worthless. Who would buy her home with STRs on either side? And the 500' rule means she can't even sell it to an investor. 5. There is virtually no enforcement. Hiring 10 or more additional enforcement officers could not cover the wide swath of the city with more than 1,200 permitted STRs. Officers would need to start at 9 or 10 p.m. and work until 5 a.m. -- with their break time being right in the middle of the the greatest problem timing. *The fact that there is even a need for enforcement indicates a problem. Subtracting the cost of "adequate enforcement" from the TOT generated (regardless of which fund the money goes to) insults residents who suffer from the harsh effects of STRs. 6. Some mention a compromise. Let's talk about that word. Who has compromised? The RESIDENTS! We have compromised our quality of life. We have compromised our property values. What have the investors compromised? NOTHING! They make money while making our neighborhoods miserable. Palm Desert residents deserve the best our city can offer. 1 7. Palm Desert residents did nothing to deserve this. The city opened Pandora's box and residents had no say in the matter. The movie "It's A Wonderful Life" comes to mind. Bedford Falls was a mess because George Bailey wasn't there. Bedford Falls turned into Pottersville due to greed. Please do not let greed turn Palm Desert into Pottersville. Previous City Council Members unwittingly allowed this to happen. Gratefully, our current City Council has the opportunity to correct this issue that is now out of control. Cannabis is a big issue for sure. But I believe this the most important issue Palm Desert will ever face. Susie Peat 760-861-8075 2 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Mel Ternan <melternan@gmail.com> Tuesday, October 24, 2017 12:03 PM CityhallMail Please Support Palm Desert Vacation Rentals CITY CLERK SRECEIVED V . L11 vLJ{,It I . 2811OCT 24 PM 3: 18 As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Additionally. the HOA organization in our community does a great job of keeping values up. and enforcing our local rules. We do not need the cost of another level of government enforcement. Our investment was made in Palm Desert with the intent to defray our year round utility and tax costs through short term rentals during periods when we are unable to be there. Regards, Mel Ternan 76213 Poppy Ln Palm Desert. CA 92211 Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Melannie Cormack <melanniec@comcast.net> Tuesday, October 24, 2017 12:15 PM CityhallMail Please Support Palm Desert Vacation Rentals cl Y RECEIVED ESERT rA 2017 OCT 24 PM 3: 18 As a Palm Desert homeowner. I support vacation rentals and believe they are an important pan of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should he hased on a homeowner's ability to responsibly manage the property. They should not he hased on where the property is located or lithe resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Melannie Cormack 38113 Crocus Ln Palm Desert. CA 92211 Klassen, Rachelle From: Hermann, David Sent: Tuesday, October 24, 2017 3:42 PM To: Ceja, Eric Cc: Klassen, Rachelle; Stendell, Ryan Subject: FW: City of Palm Desert: Website Contact Us Form Submission Hi Eric, We received the message below today via the City's website regarding short-term rentals. I am forwarding it to you, and copying Rachelle, so that it can be included with the other public correspondence regarding this issue. David David Hermann Public Information Officer Ph: 760.776.6411 Direct: 760.776 6380 dhermann@cityofpalmdesert org From: webmaster(acitvofaalmdesert.orc fmailto:webmasterCacitvofoalmdesert.ora] Sent: Tuesday, October 24, 2017 3:31 PM To: Information Mail Subject: City of Palm Desert: Website Contact Us Form Submission A new entry to a form/survey has been submitted. Form Name: Contact Us Date & Time: 10/24/2017 3:30 PM Response #: 694 Submitter ID: 5692 IP address: 72.135.216.244 Time to complete: 11 min. , 41 sec. Survey Details Page 1 Your Contact Information First Name Marshall Last Name Meier Email Address mmeier6t wi.rr.com Phone Number 2625676827 Address N53W34378 Road Q Address 2 Not answered City Okauchee State Wisconsin ZIP Code 53069 1 I am a: (0) Visitor Comments or Concerns: You have a Council Meeting coming up with short-term rentals on the agenda. I tried to send an email a different way but was told that as a non resident, my email would be logged but not necessarily until after the vote. I just wanted the council to know how a renter felt about the upcoming vote. By the way, we have been spending part of Feb or Mar in Palm Desert for the last four years and have our vacation rental set for 2018. We're just aren't sure whether we're welcome or not. As a Palm Desert vacationer, I support vacation rentals and believe they are an important part of the local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. As a vacationer in Palm Desert, my wife and I spend much of our time wandering El Paseo and spending time in the stores and restaurants along the street. Hearing that the City Council is considering banning new short-term rental permits is basically telling me that Palm Desert doesn't want me. If there are problems with unruly renters, the penalties that are in place should be enforced. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full- time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Thank you, City of Palm Desert This is an automated message generated by the Vision Content Management SystemTM. Please do not reply directly to this email. 2 Klassen, Rachelle From: Aylaian, Lauri Sent: Tuesday, October 24, 2017 4:28 PM To: Carol Gorski Cc: CMGorski@aol.com; Klassen, Rachelle; Swartz, Kevin Subject: RE: Commercial Short Term Rentals - Carol Gorski 73931 Rutledge Way 92260 Dear Ms Gorski, Thank you for advising me of the difficulties that you have experienced with neighboring vacation rentals. I am forwarding your email message to the City Clerk so that it can be copied and distributed to the members of the City Council before their meeting this Thursday, at which time they will consider an ordinance to better regulate short term rental properties. Sincerely, Lauri Aylaian City Manager Sins \ 1.1 (ti ) 5 mini. ,ni A I (1%, I -1(i I . II.tti.utpinini Original message From: Carol Gorski <cnl�orski@ aol.cum> Date: 10/24/2017 2:35 PM (GMT-08:00) To: "Aylaian, Lauri"<laylaian(wcityofnaltndcsert.or2> Cc: (MGorskiO'aol.con) Subject: Commercial Short Term Rentals - Carol Gorski 73931 Rutledge Way 92260 Dear City Manager, Lauri Ayalaian I am lived here for nearly 8 years and have enjoyed the neighbor and community. However, I have two Air BNB's behind me (I am at 73931 Rutledge Way and the two rentals are on Masson St. behind my home) and many weekends have been terrible with loud music, large crowds in both homes (since there is a gate that opens between the homes) and yelling, splashing until 3:00am sometimes. How can this be acceptable in a residential area? I don't believe my neighborhood is zoned for commercial businesses. I don't see how the two rental homes behind me can continue to operate. It is a huge disruption to me especially since I am at ground zero in terms of being affected by both homes on Masson Street. If they could only rent to small groups or families that could work, but then the issue is that they invite people over and the party begins again. Not only do STRs need to stop in Palm Desert in residiential areas, but keep them in designated areas of town according to the existing City Master Plan. I am happy to discuss my concerns further if needed. Regards, Carol Gorski 73931 Rutledge Way Palm Desert, Calif. 92260 650-468-9647 (650) 468-9647 • Email: cmciorski@aol.com Website: www.Iinkedin.com/in/carolgorski Stanley, Jane From: William Mark [bemarkreliv@hotmail.com] Sent: Tuesday, October 24, 2017 4:26 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there f11}-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys, l do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, William Mark 38517 Nasturtium Way Palm Desert, CA 92211 OZ :Z Wd SZ 130 M 1 Stanley, Jane From: Daniel India [daniel.india@comcast.net] Sent: Tuesday, October 24, 2017 6:30 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however. is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. 1 want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away frotn those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Daniel india 113 Desert Falls Dr E Palm Desert, CA 92211 r3 0 —' n -c c�I _rrn NOfsi an CJ7 rn f1 -0 low.rn _ -top N -n 1 Stanley, Jane From: Linda india [lindaindia@comcast.net] Sent: Tuesday. October 24, 2017 6:31 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, 1 support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Linda india 113 Desert Falls Dr E Palm Desert, CA 92211 o -o Stanley, Jane From: Laura Clark [realestatediva77@gmail.com] Sent: Wednesday, October 25, 2017 12:05 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Laura Clark 72725 El Paseo Palm Desert, CA 92260 oz =z Nd SZ 130 Hi 1 Stanley, Jane From: Stacey Jelmini [sdjassociates@aol corn] Sent: Wednesday, October 25, 2017 12:20 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Stacey Jelmini 47955 Sun Corral frail Palm Desert, CA 92260 1 Stanley, Jane From: Patt, Shawn [shawn.patt@rbc.com] Sent: Wednesday, October 25. 2017 1:23 PM To: CityhallMail Subject: Short Term Rentals Dear Mayor & City Council Members, I own a home in the city of palm desert and heard that you are voting to ban short term rentals. I cannot make the meeting, but I strongly oppose such a ban as it will hurt my property value. Best, Shawn Shawn Patt I Senior Vice President I Certified Private Wealth Advisor RBC Wealth Management 19665 Wilshire Blvd , Suite 300 I Beverly Hills, CA 90212 T. 310-205-7773 I F. 310-859-0408 I shawn.oattanrbc.com NMLS #1261890 through City National Bank 1 CA Lic #0C38863 RBC Wealth Management does not accept buy, sell, or cancel orders by email, or any instructions by email that would require your signature. Please visit RBC Weal t h Management Emai 1 Disclosures for material details about our products and accounts, as well as for other important information. Non -deposit investment products offered through RBC Wealth Management are: Not FDIC insured, • Not a deposit or other obligation of, or guaranteed by, a bank • Subject to investment risks, including possible Toss of the principal amount invested. Disclosure information regarding potential conflicts of interest on the part of RBC Capital Markets, LLC in connection with companies that are the subject of any third•party research report included in this email message may be found at Third -Party Research Disc1o5ures. RBC Wealth Management, a division of RBC Capital Markets, LLC, Member NYSE/FINRA/SIPC. ry 0 r▪ •� 020 —4 =f—iR tV CI e) cn f^Xfm • two —+ O tV T O m 1 Stanley, Jane From: Susan Zakheim [szakheim22@gmail.com] Sent: Wednesday, October 25, 2017 1:35 PM To: CityhallMail Subject: Short Term Rentals Dear Mayor and City Council Members, am a resident of Palm Desert and unable to attend the City Council meeting on Thursday October 27th. would like it to be known that I am strongly in favor of short term rentals in Palm Desert. Thank You, Susan Zakheim IV 2 CID --IZ r" IT/ N a rys c at RI70rn N7C-.. RIz 'D" 'rn -+ OC N 7 rs :.n O 1•V 1 Stanley, Jane From: Robert Zakheim [robertz@optixiwear.com] Sent: Wednesday, October 25. 2017 1:43 PM To: CityhallMail Cc: robertz@optixiwear com Subject: Short term rentals Dear Mayor and City Council Members, I am a home owner in Palm Desert (92260). Unfortunately, I am unable to attend the Council meeting tomorrow, Thursday October 26, 2017. However, I want my voice to be heard that I am a Strong Advocate for Short Term Rentals. I believe that short term rentals will aid everyone involved from the home owners, such as myself who split time with a primary residence to allot the the influx of visitors to our tax revenue it will collect. vendors associated with such housing situations. The many restaurants, retail stores and surrounding businesses will benefit with area. In addition, the tremendous income to the City associated with the additional Please air my views, and Vote Yes for Short Term Rentals! Respectfully, Robert Zakheim 310-702-0229 o n o c7 r- A X) cirri Cil r rnrOrn n N7 rn 1 Stanley, Jane From: William Choplin [wchoplin@tcloud.com] Sent: Wednesday, October 25, 2017 8:51 AM To: CityhallMail Subject: Short Term Rentals must be banned Please deliver this message to: Mayor Jan Harnik. Mayor Pro Tem Sabby Johathan, Council Members Kathleen Kelly, Gina Nestande, Susan Marie Weber 1 am a resident of Palm Desert, living in an R-1 zone. We chose to live here because of its zoning as a residential neighborhood. 1 am totally opposed to any short term rentals in any residential neighborhoods. From my perspective, they do not meet the definition of our zone, and in fact are commercial businesses. As our city continues to grow we must make every effort to keep our neighborhoods safe, quiet and welcoming to the families that chose to live and work here. The ability to monitor and fine people for not meeting regulations is very difficult, even with additional resources. As other cities in the desert continue to restrict STRs. we cannot have Palm Desert become a haven for these business enterprises. Thanks for your consideration. I know that each of you live in our wonderful city. and do not want our neighborhoods destroyed by disruptive visitors. Nancy Nowak 40669 Diamondback Drive Palm Desert 801-597-3551 1 Nis aft n Deanna Morgan ▪ a..c 74626 Strawflower Circle cn • ��� Palm Desert, Ca 92260 = v�.c morn Oct. 25, 2017 '.. N >n Good afternoon, ^^ 1 am writing this note as I may be unable to attend the council meeting tomorrow afternoon due to a conflict with my work schedule. I ask for your patience and that you please read this note to the end , as I am aware that 1 can be quite winded. This note is in regards to the short term rentals that have been allowed to populate Palm Desert neighborhoods. I understand that making decisions for the wellbeing of so many residents is a difficult task but 1 implore that you listen to what we, the residents, have to say. We deserve the attention and consideration of the council when it comes to protecting our rights and securing our quality of life. We bought our homes in residential neighborhoods with the intention to live in a neighborhood where we could raise our children and grandchildren and be comfortable. To provide them with quality of life to the best of our abilities. Many of us have invested thousands of dollars into our homes with the intention of improving our property and neighborhood and with the piece of mind that we would never move again. These STR property owners that have been allowed to open shop in our communities do not share our intentions. They do not invest in their property intending to upgrade or improve the neighborhood. Their main agenda is to add whatever will attract the paying customer. They threaten the very essence of the idea of the American neighborhood. They are, after all, not neighbors, you wouldn't borrow a cup of sugar from them or ask them for help moving a dresser and they certainly are not productive members of our communities. For the most part they come here with one intention, to party. Not that all of the renters are bad, but they are not neighbors. I currently have a STR on my west side and one behind me eagerly waiting to rent based on the regulations to be decided by the council. There are 4 others operating in my small cul de sac neighborhood. 1 can tell you that in the last 2 years I have experienced excessive noise, profanity, second hand smoke, both cigarette and marijuana, reckless driving, drunkiness, crime and public urination, and the inconsideration to our daily lives. There have been instances of rats, ants, roaches and maggots. The proximity of the "party zone " of the property to the west of me is located directly outside of my bedroom slider across a small walkway. 1 have in the last 2 years spent more nights sleeping on the couch or in the guest room. In the beginning, at the request of the property owner, 1 would notify him when the party went on past a reasonable hour. After several instances of no response from him until the next a.m.( because he said he was sleeping ), I started calling the afterhours hot line. As has many of my neighbors. Although the hotline was a good idea they are very ineffective in dealing with issues relating to these STR's. It has now become the standard to be advised to notify the police with any issues. Both are not a solution to this problem. In conclusion, if they cannot be phased out as they should be, as the original reason for allowing them has passed, then there must be strict regulation. The 500' regulation, minimize the number that can be operated in a neighborhood, set up a hotline that will have the necessary resources and authority to deal with issues and start a response team to be utilized for inspecting these properties. They should be subject to all the same health regulations as hotel/motel and resorts are. After all there are dining and sleeping areas. With all due respect I ask that you consider your residents quality of life when deciding the regulations for these businesses. Respectfully, Deanna Morgan Stanley, Jane From: Sent: To: Subject: Dear City Council Member. Jan Olson <janmarols@gmail.com> Wednesday, October 25, 2017 3:08 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED rtT v RK'S OFFICE WAL . 2811 OCT 25 PM 3: 18 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market. giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards. Jan Olson 77699 Woodhaven Dr S Palm Desert, CA 92211 Rocha, Grace From: Cheri Steinker <cheridlc@icloud.com> Sent: Wednesday, October 25, 2017 1:50 PM To: Rocha, Grace Subject: Fwd: City council meeting regarding short term rentals Ms Cheri Steinker Dean of Students Destiny Leadership Institute 760-702-6779 C'heridlc(&icloud.com -vim n.{ n r7:3 =rrr Begin forwarded message: mom Nydic From: Cheri Steinker <cheridlc@icloud.com> i 400 Date: October 25, 2017 at 12:03:59 PM PDT To: rklassen c@t"city of palm desert.ora T Subject: City council meeting regarding short term rentals Dear City. For over a year, i have had a short term rental with airbnb for my home at 42935 Texas Avenue. Very great people have come to visit for tennis, golf and the lovely area. We have had no complaints. I am very careful to have excellent visitors and to keep my property up. Because of being widowed, this has helped to supplement my low income. I have complied with the business license. Please consider my request to continue a short term rental. It is helpful to Palm Desert citizens and to Palm Desert tourism. Please read my letter into the city council minutes. Respectfully, Cheri Steinker 42935 Texas Avenue Palm Desert 92211 Sent from my iPad Munoz, Rae From: Swartz, Kevin Sent: Thursday, October 26, 2017 8:04 AM To: Klassen, Rachelle Cc: Munoz, Rae Subject: FW: STR Letter Good morning, Please include the email below, if you have not already. Thanks. Kevin Swartz Associate Planner Ph: 760.346.0611 Direct: 760.776.6485 kswartz@cityofpalmdesert.org From: Athena Milis fmailto:athenamilisamail.comj Sent: Wednesday, October 25, 2017 10:05 PM To: Swartz, Kevin Subject: STR Letter Please share my letter with every city council member prior to tomorrow's meeting. I cannot be there, but I need to speak this one last time to try to make a difference: Dear Council Members, My name is Athena Martinez and I live at 72-777 Tampico Dr. I have spoken in favor of short term rentals at the last two public meetings, and sadly I could not be hear at this most important one. instead, I am in New York visiting my daughter whose college tuition is currently 60,000 per year. The first time I spoke here, I let the board know that I would not currently own my house after my divorce if I hadn't been brave enough to rent out for Coachella a few years ago. It was a wonderful experience that put me back on my feet and saved my home. I spoke about the many great homeowner renters who depend on short term rental income to make ends meet, to pay for college tuition, and to make improvements to their homes that they would never otherwise be able to. At the last meeting, I brought my youngest children 6 and 8 to see what civic duty was all about and to understand that government answers to the people. I have lived in Palm Desert my entire life. I went through Desert Sands Schools and now my kids will do the same. By allowing me to rent out my home responsibly you are allowing my family to take some of the weight of the world off of our shoulders. 60,000 a year for tuition, rising healthcare costs, extra curriculars, a broken air conditioner. At any moment, my family could lose it all. We are just at the edge like so many other families out there. I want our city to move forward TOWARDS progress...for my children so that they will want to stay and raise their families here. The idea of banning or backdoor banning short term rentals ignores the reality of the way families today travel. I've lived here long enough to know that we've had times where people only visited us a few months out of the year. Now we have tourism almost year round. The festivals and tennis tournaments and smart city planning have breathed life back into the Desert, unfortunately those venues aren't in Pal. We have El Paseo and a few other places of note, but what we do have is beautiful homes and nice casitas to rent, and those places keep those visitors here in Palm Desert. I trust the city. I trust that the ENFORCEMENT provisions in the new ordinance will rid my poor neighbors of the headache and heartache that caused them to believe that the only remedy was a ban, but I argue that that is not the way. How can these people trust the city to enforce a ban, but not TRUST THE SAME CITY to enforce the strengthened regulations put forth in the new ordinance. It doesn't make sense. We have to be a city of reason, even when things are emotional. In closing, I humbly ask the city to GIVE ENFORCEMENT A CHANCE and to VOTE FOR PROGRESS. Sincerely, Athena Martinez 2 Stanley, Jane From: John Harris <johnsimmonsharris@gmail.com> Sent: Wednesday, October 25, 2017 4:28 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, RECEIVED off ICE k �. !4 401i OCT 26 AM 9: 19 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. "I he proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement. including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, John Harris 73489 Little Bend Trail Palm Desert. CA 92260 Stanley, Jane From: Sent: To: Subject: Dear City Council Member, David Sawatzky <desertflowercondos@gmail Wednesday, October 25, 2017 8:32 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S OFFICE .citfirOCT 26 AM 9: 19 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, David Sawatzky 48676 Desert Flower Dr Palm Desert, CA 92260 i Stanley, Jane From: Sent: To: Subject: Dear City Council Member, Sheila Sawatzky <desertflowercondos@gmail Wednesday, October 25, 2017 8:34 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S OFFICE ULJL.11 P . IiirOCT 26 AM 9: 19 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. 1 am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties. is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. 1 do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Sheila Sawatzky 48676 Desert Flower Dr Palm Desert, CA 92260 Stanley, Jane From: Athena Martinez <athenamilis@gmail.com> Sent: Wednesday, October 25, 2017 10:06 PM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, Dear Council Members, RECEIVED CITY CLERK'S OFFICE 2811 OCT 26 AM 9: 19 My name is Athena Martinez and I live at 72-777 Tampico Dr. I have spoken in favor of short term rentals at the last two public meetings, and sadly I could not be hear at this most important one. Instead, I am in New York visiting my daughter whose college tuition is currently 60,000 per year. The first time 1 spoke here, 1 let the board know that 1 would not currently own my house after my divorce if 1 hadn't been brave enough to rent out for Coachella a few years ago. It was a wonderful experience that put me back on my feet and saved my home. I spoke about the many great homeowner renters who depend on short term rental income to make ends meet, to pay for college tuition, and to make improvements to their homes that they would never otherwise be able to. At the last meeting, I brought my youngest children 6 and 8 to see what civic duty was all about and to understand that government answers to the people. I have lived in Palm Desert my entire life. I went through Desert Sands Schools and now my kids will do the same. By allowing me to rent out my home responsibly you are allowing my family to take some of the weight of the world off of our shoulders. 60,000 a year for tuition, rising healthcare costs, extra curriculars, a broken air conditioner. At any moment, my family could lose it all. We are just at the edge like so many other families out there. 1 want our city to move forward TOWARDS progress...for my children so that they will want to stay and raise their families here. The idea of banning or backdoor banning short term rentals ignores the reality of the way families today travel. I've lived here long enough to know that we've had times where people only visited us a few months out of the year. Now we have tourism almost year round. The festivals and tennis tournaments and smart city planning have breathed life back into the Desert, unfortunately those venues aren't in Pal. We have El Paseo and a few other places of note, but what we do have is beautiful homes and nice casitas to rent, and those places keep those visitors here in Palm Desert. I trust the city. I trust that the ENFORCEMENT provisions in the new ordinance will rid my poor neighbors of the headache and heartache that caused them to believe that the only remedy was a ban. but 1 argue that that is not the way. How can these people trust the city to enforce a ban, but not TRUST THE SAME CITY to enforce the strengthened regulations put forth in the new ordinance. It doesn't make sense. We have to he a city of reason, even when things are emotional. In closing, 1 humbly ask the city to GIVE ENFORCEMENT A CHANCE and to VOTE FOR PROGRESS. Sincerely, Athena Martinez Regards, Athena Martinez 7,/777 Ta+►ipvv C, /.r;ve Stanley, Jane From: Sent: To: Subject: Dear City Council Member, Robb Kolberg <robbak53@gmail.com> Wednesday, October 25, 2017 10:44 PM CityhallMail Please Support Palm Desert Vacation Rentals RECEIVED CITY CLERK'S OFFJ( f r 20110CT 26 AM 9: 19 As a Palm Desert homeowner, l support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Robb Kolberg 39800 St Michael PI Palm Desert, CA 92211 RECEIVED Stanley, Jane CITY CLERK'S OFFICE From: Curtis McCalla <curtis.mccalla@icloud.com> Sent: Thursday, October 26, 2017 8:49 AM To: CityhallMail Subject: Please Support Palm Desert Vacation Rentals Dear City Council Member, A /ALI I ULJLII , 1 /• 2111 OCT 26 AM 9: 19 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should he based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Curtis McCalla 77577 Delaware PI Palm Desert, CA 92211 Klassen, Rachelle From: Sent: To: Subject: John Curran <curranj@gmail.com> Thursday, October 26, 2017 11:59 AM RECEIVED f` Ty (I Hit •c nrcirc PALM DESERT. CA 20110CT 26 PM 2: 2 I Nestande, Gina; Harnik, Jan; Kelly, Kathleen; Aylaian, Lauri; Jonathan, Sabby; Stendell, Ryan; weber Presentation for Oct. 26, 2017 Council meeting Here are my remarks for the meeting later today. Thank your for the opportunity to address this panel. My name is John Curran and I live at 73110 Somera Road in Palm Desert. I have worked as a code enforcement officer and a computer security officer for over twenty five years. • This council inherited the STR problem created in 2012 by a previous council. An effective approach for the future needs to recognize that the STR industry has changed a lot since 2012, and is still changing today. For example: o The STR industry and investors are now turning their sights on larger projects o Airbnb will build an apartment complex with 324 units in Kissimmee, Florida • Tenants sign a one year lease & rent rooms to travelers. • Airbnb's director of global multifamily partnerships has said they hope to roll this operation out across the US and internationally. • I recommend the city take an active stance for managing STRs in the future and prohibition of STRs in R1/2 is a good beginning. • The city can actively support investors and respond to changes in travelers' preferences in ways that don't compromise quality of life in residential areas. o The city plan already provides for mixed -use zones in PR and R3 that can continue to be used for new STRs, per the proposed ordinance o Palm Desert owns many acres of vacant land that could be made available for development of a new sector that would welcome STRs and encourage services that support them. o This would support investment by a variety of investors and business owners, not just STRs, and offer a destination specifically for tourists and transient visitors in addition to the current concentrations of hotels, restaurants and shops along Highway 111 and the 10 o The city must work with the STR industry beginning now to find a location in the city where their business interests can be advanced and not collide with the quality of life in our residential neighborhoods. This would let them know the city is serious about developing for the future, including responding to changing demands on the part of travellers, while establishing clear boundaries that protect residential neighborhoods from speculators, commercial operations and the resulting damage on the social fabric that makes our R1 and R2 neighborhoods desirable.. • Let the STR industry know that you are serious and want to work with them • Don't confine your thinking to the STR industry of the past five years - they are moving into their new future and the council must move with or even ahead of them For these reasons, I urge the council to vote to remove STR units from R-1 &2 zones, and put them in appropriate districts. The council must address the changing environment of rental housing today, not five years from now. jc John Curran Palm Desert, CA All messages from this address are gluten -free, as required by California law. Klassen, Rachelle From: Sent: To: Subject: Attachments: pamela manno <panamintmanno@gmail.com> Thursday, October 26, 2017 12:09 PM weber Palm Desert Vacation Rental Vote-10.26 Palm_Desert_council_weber.pdf Good Afternoon Council Member Weber: Lill t �FICE PALM DESERT. CF 2117 OCT 26 PM 2: 21 "i'he desert communities rely on tourism, and to enforce harsh vacation laws will negatively impact the economy and the community. Enacting buffer limits, continuing a moratorium on new permits, or outright banning vacation rentals should be measures of last resort. Vacation Rental laws are a complex problem and I understand the concerns over vacation rentals. I believe the hest way to solve those concerns is through collaboration. discussion. and robust enforcement. which the proposed ordinance provides through lower response times, higher penalties and additional code enforcement officers. I support your approach to implement new enforcement measures and assess progress in 6 to 12 months and hope that professional managers like ACME !louse Company will not be lumped in with listing companies that may have a different approach to compliance. Furthermore. imposing a minimum age requirement on vacation rental renters would mitigate the concerns around noise. and many tourist areas found the minimum age requirement to be an effective solution. and I would certainly support this change. The Palm Desert Council, and the surrounding communities have always been leaders in the community. They have always met challenges by collaborating and proposing "forward -thinking" ideas that improve the our "community". and I thank you lur your community service. Attached is my official letter. Kind Regards, Pamela Manno 1 Klassen, Rachelle From: Sent: To: Subject: Attachments: Peter Manno <mno2mno@me.com> Thursday, October 26, 2017 12:40 PM weber Palm Desert Vacation Rentals Palm_Desert_Weber.pdf; ATT00001.htm Good Afternoon Council Member Weber: RECEIVED raj v CI:ERK'S OFFICE PAL CJI.r' 2011 OCT 26 PM 2: 21 While I understand the concerns over vacation rentals, I believe the best way to solve those concerns is through robust enforcement, which the proposed ordinance provides through lower response times, higher penalties and additional code enforcement officers. Enacting buffer limits, continuing a moratorium on new permits or outright banning vacation rentals should be measures of last resort, given the potential impact on property rights, TOT revenues, and visitors' contributions to the local economy. I support the Council's approach to implement new enforcement measures and assess progress in 6 to 12 months. I would support requiring that the license number of each home be included in any advertising, to weed out unlicensed actors and make enforcement easier for the city. If more severe steps are needed to reach a compromise, in lieu of a ban or buffer limits, I would respectfully ask that you consider the second step approach, and consider implementing an ordinance in December to impose a limited cap on new permits. Furthermore, reach out to professional managers, such as, ACME IIouse Company to see how they successfully enforce compliance, while still remaining to be a good neighbor. Thank you for your continued service in the community. Sincerely, Peter Manno mno2mno(a)me.com Klassen, Rachelle From: Sent: To: Cc: Subject: Dear Ms. OHair, Aylaian, Lauri Thursday, October 26, 2017 1:09 PM suzie ohair Klassen, Rachelle; Swartz, Kevin RE: Short Term Rental Vote tonight RECEIVED ui rrirt~ P ALN DESERT r 20110CT 26 PM 2: 21 Thank you for your email on the short term rental matter. By copy of this email, I am forwarding your comments to the City Clerk, who will make sure that they are distributed to the members of the City Council. Sincerely, Lauri Aylaian City Manager Ph: 760.346.0611 Direct: 760.776.6481 laylaian F. cityofpalmdesert.org From: suzie ohair Finailto:suzieohair@email.com1 Sent: Thursday, October 26, 2017 11:40 AM To: Aylaian, Lauri <lavlaian@citvofpalmdesert.org> Subject: Short Term Rental Vote tonight City Manager Aylaian, I am a full-time resident of Silver Spur Ranch who will attend the Council vote tonight on the future of Short Term Rentals but have no plans to speak. Nevertheless, please forward my thoughts to our Council members, who are sure tonight to hear from both sides of the STR situation -- those who want this new form of income and the "future" of vacationing; and those with horrible experiences living next to or behind a current STR. My point is to urge the Council to consider two things. First, that short-term rentals reshape how the kids in my neighborhood experience their own childhoods. They have to be doubly careful of cars traveling too fast, traffic that doesn't know where it's going -- and not just a car or two every now and then but three or four cars every weekend, arriving for the private pool party of 10-15 strangers. Our kids don't get a single benefit from the STR across the street from them and in fact it costs them because instead of having a neighbor with some interest in who they are and who they become, in watching them grow, they have an investor -owner whose only interest is the kind paid by banks. Secondly, I would urge the Council to remember how the Preserve Palm Desert Neighborhoods effort got started. It was one woman, in her 70s, who lived in Silver Spur for 45 years. The City didn't know her, the police didn't know her, only her closest neighbors knew her because she was just a happy lady living her peaceful life. Then STRs surrounded her home, changed what it meant for her to live here, and so she took action by starting to walk among the Ranch with a petition. The City's failure to protect both its youngest and oldest citizens, particularly in R-1 zones, is shameful and just one of numerous reasons why STRs should be banned. Respectfully, Suzan OHair i 73480 Feather Trail 2 PETER MANNO 187 MADRID AVENUE PALM DESERT, CA MNO2MNO@ME.COM OCTOBER 25, 2017 PALM DESERT CITY HALL 73510 Fred Waring Drive Palm Desert, CA 92260 Good Morning Ms. Weber: RECEIVED CITY CLERK'S OFFICE PALM DESERT . r A 2011 OCT 26 PM 2: 21 While I understand the concerns over vacation rentals, I believe the best way to solve those concerns is through robust enforcement, which the proposed ordinance provides through lower response times, higher penalties and additional code enforcement officers. Enacting buffer limits, continuing a moratorium on new permits or outright banning vacation rentals should be measures of last resort, given the potential impact on property rights, TOT revenues, and visitors' contributions to the local economy. I support the Council's approach to implement new enforcement measures and assess progress in 6 to 12 months. I would support requiring that the license number of each home be included in any advertising, to weed out unlicensed actors and make enforcement easier for the city. If more severe steps are needed to reach a compromise, in lieu of a ban or buffer limits, I would respectfully ask that you consider the second step approach, and consider implementing an ordinance in December to impose a limited cap on new permits. Furthermore, reach out to professional managers, such as, ACME House Company to see how they successfully enforce compliance, while still remaining to be a good neighbor. Thank you for your continued service in the community. Sincerely, Peter Manno Stanley, Jane From: Sent: To: Subject: Attachments: pamela manno <panamintmanno@gmail. Thursday, October 26, 2017 12:09 PM weber Palm Desert Vacation Rental Vote-10.26 Palm_Desert_council_weber.pdf Good Afternoon Council Member Vs'eher: RECEIVED CITY CLERK'S OFFICE t94'L' riti L J L r I r t i corn>2011 OCT 26 PM 12: 15 fhe desert communities rely on tourism. and to enforce harsh vacation laws will negatively impact the economy and the community. [nactini buffer limits. continuing a moratorium on new permits. or outright banning vacation rentals should he measures of last resort. Vacation Rental laws are a complex problem and I understand the concerns over vacation rentals. I believe the hest \\ay to solve those concerns is through collaboration, discussion. and robust enforcement, which the proposed ordinance pro\ ides through Tower response times. higher penalties and additional code enforcement officers. I support your approach to implement new enforcement measures and assess progress in 6 to 12 months and hope that protessional managers like ACME I louse Company will not he lumped in \\ith listing companies that ma) have a different approach to compliance. Furthermore. imposing a minimum age requirement on vacation rental renters would mitigate the concerns around noise. and many tourist areas found the minimum age requirement to he an effective solution. and I would certainly support this change. I he Palm Desert Council. and the surroundinu communities have always been leaders in the community. '1 hey ha\e always met challenges by collaborating and proposinL "forward -thinking" ideas that improve the our "community". and I thank \ou for \ our communit\ service. ;Attached is my official letter. Kind Regards. Pamela Mann() 1 PAMELA MANNO 187 MADRID AVE, PALM DESERT CA MINNOWMAIDEN@GMAIL.COM OC - Or-3-- ER 25. 2C17 PALM D=SER- CITY HAL_ 735'0 Fred Waring Drive �aIm Desert CA 92260 Good Morning Ms Weber RECEIVED CITY CLERK'S OFFICE PALM DESERT ('A 2011OCT 26 PM12:15 I he deser: communities re y on tourism, and to enforce harsh vacat on laws w. I negatively impact the economy and :he cornmr,n;ty=nac:ing buffer lim :s, con:inuing a moratorium cn new perm ts. or outright banning vacat,on ren:als should be measures of las: resort Vaca:icn Rental !aws are a comp ex prcb.em and understand the concerns over vacat on rentals. behove :he best way to solve those concerns is through co laborat on, d scussion anc robust enforcemen: which the proposed ordinance provides through tower response t mes, higher pena:ties and additiona' coce enforcement off.cers. I support your approach to .mplemen' new enforcement measures anc assess progress n 6 to t 2 months anc hope :ha: profess cna' managers ke ACM= Hcuse Company w 11 not be lumped n with s: ng compan es :ha: may have a different approach to comp lance Furthermore imposing a m mum age age recu rement on vacat cn rental renters wcu d m *.gate the concerns around noise and many :our st areas found the m n mum age requiremen: :c be an effect ve so ut on and . wou d certain y supper: ;h s change. he Parr Deser: Counc'I and the surrounding communities have a'ways been leaders in the community -hey have always met chal enges by collaborat ng and propos ng 'forwarc-think- •ng" ideas tha; improve the our 'cornmuni:y" one I :hank you for your community service Kinc Regards. ='ame'a tVannc Stanley, Jane From: Sent: To: Subject: Dear City Council Member, Bambi Bryant <VRBB@outlook.com> Thursday, October 26, 2017 10:26 AM CityhallMail Please Support Palm Desert Vacation Rentals CITY CEEIVED LERK S O FI F magairm.DeJ' L 11 I . 47 2017 OCT 26 PM 12: 06 As a Palm Desert homeowner, I support vacation rentals and believe they are an important part of our local economy. I am happy to see the stronger enforcement measures the city is considering in its new ordinance. The proposed ordinance, however, is not an effective solution. It creates an unfair barrier to participation in the market, giving a special privilege to some homeowners over others. Vacation rental permits should be based on a homeowner's ability to responsibly manage the property. They should not be based on where the property is located or if the resident lives there full-time. Stronger enforcement, including additional code enforcement officers and harsh penalties, is key to protecting our quality of life. I want the city to have the tools it needs to shut down the bad guys. I do not want the city to take property rights away from those who have done nothing wrong. Please reject the current proposal and approve an ordinance that strengthens enforcement and preserves the right to operate a vacation rental for all responsible homeowners. Regards, Bambi Bryant 73489 Little Bend Trail Palm Desert, CA 92260 i Good Evening My name is Steve Nash, I live at 73285 Willow St. Thank you for the opportunity to address the council and to the staff for developing a second, much improved version of the ordinance under consideration. I spent 7 years as a fighter pilot in the US Air Force, and now am a 737 captain for American Airlines. I am, by nature, very pro- free enterprise. My wife and I moved here in 2002 and have been full time residents ever since. We are raising our 11 year old daughter here. At the end of our block, our neighbors are raising 4 young children, all under the age of 9. Our next door neighbors raised 4 kids here, and still have one in high school. We now have 5 short term rentals within 1 block of our home. 5. Which means that practically every weekend we have groups of strangers coming and going through our neighborhood. People I have never seen before and will probably not see again. I am very uneasy raising my 11 year old in such an environment. While I understand the motivation for the de facto re -zoning that took place in 2012, the unforeseen proliferation of STRs in R-1 and R-2 neighborhoods - and indeed throughout the city - requires a vastly different approach to the STR problem. With the consideration of this ordinance, we are determining what our city will look like in the next 5, 10, 20 years. If we are to keep our community from becoming a sort of Potemkin village, made up of thousands of mini -hotels masquerading as single family residences, we have to limit the numbers of STRs. The revised ordinance is a good start, but there are still a few things missing. Version 2 of the proposed ordinance needs to include: 1) No STRs in R-1 or R-2 zones, except for owners that are full time occupants of their homes that want to rent out a room or on -site casita. 2) A sunset clause not to exceed 2 years, for the STRs that already exist in R-1 and R-2 areas. 3) No 18 day / 4 week temporary STR permits, or conditional use permits for STR purposes in R-1 or R-2 areas. With these common sense additions, the adoption of version 2 of the proposed ordinance will help to ensure that Palm Desert remains a positive place to raise a family and invest. Thank you hS :Z lad 9Z 130 LIOd vJ id3S30 141Vd 30110 S.M8313 Ait3 Q3A13O3b