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HomeMy WebLinkAboutC35110 - Purchase Storage Area Network (SAN)CONTRACT NO. C35110 CITY OF PALM DESERT INFORMATION SYSTEMS DEPARTMENT STAFF REPORT Request: APPROVE PURCHASE OF STORAGE AREA NETWORK IN THE AMOUNT OF $90,523.59 AND AUTHORIZE CITY MANAGER TO EXECUTE STATEMENT OF WORK Submitted By: Clayton Von Helf, Information Systems Manager Date: March 10, 2016 Contents: Quote Statement of Work Recommendation By Minute Motion: 1. Approve payment of $90,523.59 to Dell for hardware and services to install a new Storage Area Network (SAN); and 2. Authorize City Manager to execute Statement of Work. Backaround The City currently utilizes a Storage Area Network (SAN) to host all of the data and servers in our data center. Our current SAN environment has a 1 Gb connection to move data from the disks to the servers, a tape library for backups, and a server to run backup tasks. This purchase will update all of this with a newer, faster, and higher capacity environment. We will be moving to a 10Gb connection to move data, as well as faster, larger -capacity disks, and a larger -capacity tape library. The old SAN environment is still very functional and will be relocated to a City building off -site. We have a fiber optic connection between the two sites, which will allow us to mirror all of our data, creating a backup data center. Dell staff will be assisting City staff in the setup and configuration of the new SAN environment, as well as the mirror site. This will improve our data center performance, as well as provide the first step in creating a disaster recovery site. Hardware costs for the new SAN environment are $64,683.59. Services, including the building out of our mirror site, are $25,840. CONTRACT NO. C35110 Staff Report Approval of purchase of Storage Area Network (SAN) March 10, 2016 Page 2 of 2 Fiscal Impact Approval of the upgrade and services will result in a total cost of $90,523.59. Funds are budgeted in the Equipment Replacement fund, Account No. 5304190-4404000. Submitted By: Department Head: (:::C on Helf terns Manager Paul S. Gibson, Finance Director M. Jqh� Wohlmuth, City Manager CONTRACT NO. C35110 CONTRACT NO. C35110 City of Palm Desert California EqualLogic SAN Upgrade _.�. i y�� �yY-. f r > ,dL�l �� �������� �.�:�., � � ,. �„ ,,, �i � ,* ��.t : k.. ��"r � ��' r, 4 . � � I CONTRACT NO. C35110 Contents 1 INTRODUCTION........................................................................ 3 2 TERM.................................................................................... 3 3 SUMMARY OF SERVICE................................................................ 3 4 SCOPE OF SERVICE.................................................................... 3 4.1 Introduction..................................................................................... 3 4.2 Detailed Description...........................................................................4 4.3 Customer Responsibilities....................................................................7 4.4 Assumptions.....................................................................................9 4.5 Out of Scope.................................................................................... 9 4.6 Schedule / Timeline / Milestones......................................................... 10 4.7 Service Hours................................................................................. 10 4.8 Deliverables................................................................................... 10 4.9 Personnel Skills and Qualifications........................................................ 10 5 PRICING............................................................................... 10 5.1 Purchase Order Amount..................................................................... 11 5.2 Pricing Clauses: ............................................................................... 11 6 CHANGE MANAGEMENT PROCESS ................................................. 11 7 OTHER PROVISIONS................................................................. 12 8 GENERAL.............................................................................. 12 9 SIGNATURES.......................................................................... 13 © Copyright 2015. Dell Inc. All rights reserved. Page 2 of 14 .5 CONTRACT NO. C35110 INTRODUCTION This Statement of Work ("SOW") sets forth the Services (as defined herein) to be performed by Dell Marketing LP ("Del(") to City of Palm Desert California ("Customer"). The Services performed, provided under this SOW, are governed by and subject to the terms and conditions specified in: Customer's separately signed master agreement to the extent that agreement expressly authorizes Customer to purchase the Services described herein; or in the absence of such master agreement, the Professional Services Agreement ("PSA"), which is available at www.dell.com/PSATerms and in hardcopy from Dell upon request, and, if applicable, is incorporated by reference in its entirety herein, and the parties acknowledge having read and agree to be bound by such terms (the master agreement or PSA, as applicable, the "Agreement"). %o_� Wil The term of this SOW shall begin on the date of the last signature ("Effective Date") as set forth in the Signature Section of this SOW and unless terminated in accordance with this SOW or the Agreement, shall expire on the date that Dell completes the provision of Services in accordance with this SOW; provided, however, in the event the Customer has not engaged Dell to perform such Services and three (3) months have passed since the later of the Effective Date and Dell's completion of the last requested Service -related deliverable, Dell may terminate this SOW by providing thirty (30) days prior written notice. Further, in the event the term of this SOW extends beyond one (1) year, Dell reserves the right to revisit the pricing on each anniversary of the Effective Date. SUMMARY OF SERVICE Dell will provide the services as specifically described herein (the "Services"), which include the following: • EqualLogic SAN Upgrade 4 SCOPE OF SERVICE 4.1 Introduction BACKGROUND 1) The CUSTOMER has deployed a VMware based virtualization system on 3 existing Dell R620 servers. They are all identical and representative of ST: 4961DZ1. There are 2 empty PCIe slots for additional NICs. 2) The CUSTOMER is running vSphere Enterprise 5.5. VMware vMotion and Storage vMotion are both functional. 3) The CUSTOMER is not experiencing any performance or configuration issues on the existing production system. 4) The servers are connected to an EqualLogic group with 2 members. Page 3 of 14 CONTRACT NO. C35110 a) ST: 2K8MQW1 PS6100E (24x 1TB RAID 50) under support until 1/24/16. Dell recommends that the support be renewed. b) ST: 6FSCCGI PS6000X (16x 40OGB RAID 50) is out of support. Dell recommends that this array be retired. 5) ST: GFPHYHI PS4000E (16x mixed 7.2k drives RAID 6) is out of support and has been removed from the production group. Dell recommends that this array be retired. 6) The EqualLogic group is using a pair of Dell Powerconnect 5000 switches for iSCSI. The Powerconnect 5000 switches is not a supported switch for iSCSI networking. 7) The EQL group currently has 15.8 TB of data in volume reserve and 9TB in use. SITES HQ - 73-510 Fred Waring Drive, Palm Desert, CA 92260 4.2 Detailed Description OVERVIEW In this scope of work, City of Palm Desert (CUSTOMER) has requested that Dell Group, LLC (Dell) perform an iSCSI storage migration to 10 Gb EQL for their existing VMware environment. KEY DELIVERABLES 1) Onsite installation and configuration of new 10 Gb NICS, iSCSI switches, and storage at the Customer's HQ. 2) Remote build out of new iSCSI switches and new EqualLogic Storage system. 3) Remote upgrade of the existing vSphere 5.5 environment. 4) Remote migration of VMware environment to new 10 Gb iSCSI EQL system. 5) Remote reconfiguration of existing 1 Gb iSCSI arrays as a replication target. 6) Remote provide As -Built Review on the installed systems 7) Provide the CUSTOMER with Project Closeout documentation PROJECT ADMINISTRATION 1) Dell will assign a technical lead to the project 2) Dell will coordinate and conduct a Project Discovery Meeting with the assigned technical lead to review the project in detail, discuss the existing environment, gather information for Design, and discuss the initial deployment timeline 3) Dell will conduct weekly project status calls throughout the Delivery Phases of the project and a weekly technical review call during critical phases of the project 4) CUSTOMER will assign a business and a technical sponsor for the project 5) CUSTOMER agrees to grant Dell remote access to the environment for the purpose of remote configuration during business hours utilizing the Dell secure CPS agent on an existing CUSTOMER server SALES HAND-OFF CALL The Dell engagement team will lead Customer project sponsors and stakeholders in an engagement kickoff meeting to set expectations about the purpose of the engagement, the delivery approach and Page 4 of 14 CONTRACT NO. C35110 timelines, the amount of time and effort required from the participants, and the expected milestones and deliverables. The objectives of the meeting are focused on: 1) Introduction of the delivery team, roles, and responsibilities 2) Project goals and purpose of engagement 3) Explanation of the expected engagement deliverables and work products TECHNICAL DISCOVERY Dell will conduct a pre -engagement planning call with Customer to initiate the project. Topics to be discussed include: 1) Project timelines and scheduling 2) Conduct detailed design sessions with key project stakeholders, functional groups and subject matter experts as necessary 3) Draft the architecture design, taking into account all project requirements and VMware best practices 4) Identification of key Customer project team members with whom Dell will work to accomplish the tasks defined in this SOW 5) Identification of any required hardware; software, networking, and security that Customer needs to provide to successfully complete this engagement PRE -INSTALLATION 1) Prior to the installation of equipment, Dell will conduct a health and performance check on the existing systems as needed. Remediation of issues on existing system as a result of the health and performance checks is outside of this project scope of work. 2) Dell will conduct a Pre -Installation Readiness Meeting to verify environment readiness prior to any onsite or remote work. 3) The CUSTOMER will confirm rack space, outlets, power, cooling, cabling, and staff availability prior to onsite installation of equipment 4) The CUSTOMER will confirm available ports and configurations are in place on existing network to support the connections from the equipment 5) The CUSTOMER will provide the required licensing and ISO's for the software that will be installed with the equipment HQ ONSITE INSTALLATION 1) Dell will install, connect, and configure 2 new Dell Networking N4032 iSCSI switches 2) Dell will install, connect, and initialize 1 new Dell PS621OX Equall-ogic storage system 3) Dell will install and configure the 6 new QLogic 57810 Dual Port 10 Gb Base-T NICs in the 2 open PCIe slots in the existing 3 R620 servers. Each server will have redundant NICs for iSCSI. HQ SYSTEMS CONFIGURATION VMWARE CONFIGURATION 1) Dell will upgrade the virtual VMware vSphere (vCenter) servers to the latest stable version 2) Dell will upgrade the VMware ESXi on each of the existing host servers. 3) Dell will install or update VMware vSphere Update Manager (VUM) on the VMware vSphere server. Page 5 of 14 CONTRACT NO. C35110 4) Dell will reconfigure the existing VMware host networking to use the new 10 Gb NICs for iSCSI networking. 5) Dell will configure the VMware iSCSI networking per VMware best practices 6) Dell will install and configure the latest stable version of the Dell EqualLogic and VMware integration tools. 7) Dell will upgrade VMware tools on up to 10 existing VMs. 8) Dell will not update the system and VMdata network configuration on the VMware system. SERVER DATA/ISCSI NETWORKING 1) Dell will configure the 2 new Dell N4032 switches as iSCSI switches for the HQ site. 2) Dell will enable SSH and LLDP on the new N4032 switches. 3) Dell will disable telnet on the new N4032 switches. 4) Dell will stack the 2 new Dell N4032 switches with up to 4 CAT 6 cables or better. 5) Dell will configure the new 10 Gb iSCSI network for switch and SAN controller fault tolerance 6) Dell will connect the existing 2 1Gb EqualLogic arrays to the new Dell N4032 switches to allow iSCSI traffic to both storage groups. 7) Dell will connect the switches to the CUSTOMER existing 1 Gb LAN network for management. 8) Dell will not configure these switches for converged Data and iSCSI traffic. 9) The CUSTOMER is responsible for any networking configuration changes on the LAN switches. NEW EQUALLOGIC STORAGE GROUP 1) Dell will install and configure 1 new Dell EqualLogic array into a new storage group at the HQ site 2) Dell will upgrade the new array to the latest stable firmware. 3) Dell will migrate all existing group data off the existing 1 Gb arrays over to the new array using Storage vMotion. EQUALLOGIC REPLICATION 1) Dell will upgrade the firmware on up to 3 existing EqualLogic arrays after the production data has been migrated to the new EqualLogic group. 2) Dell will configure replication between the new 10 Gb EqualLogic group to the 1 Gb EqualLogic group. 3) The CUSTOMER is responsible for completing the replication once the replication is configured. PROJECT CLOSEOUT 1 } Dell will provide the CUSTOMER with up to 2 hours of systems orientation on the installed systems. 2) Dell will provide the CUSTOMER with a closeout package to include Project Closeout and Completed Project Deliverables forms to be signed by CUSTOMER. 3) Dell will provide the CUSTOMER with the following after approval of all Project Closeout documentation: Grant the Customer access to the installed systems Provide the Customer with an 8 hour Post Project Support Voucher to be utilized during business hours. Page 6 of 14 CONTRACT NO. C35110 4) CUSTOMER will be responsible for the following items after the close of the project: Complete any recommendations from health checks or post project observations reports Complete the storage replication Upgrade VMware Tools on any remaining VMs Deploy the storage replication group to another location System maintenance to include monitoring systems, updates, anti -virus, security policies, backups, etc. Obtain any necessary training from relevant vendors to ensure the ability to manage installed systems 4.3 Customer Responsibilities Customer agrees generally to cooperate with Dell in its delivery of the Services. Customer agrees to the following responsibilities: 1) During the term of this SOW, Customer is responsible for promptly notifying Dell in writing of a) any changes Customer makes to its information technology environment that may impact Dell's delivery of the Services; and b) if Customer becomes aware that any of the Assumptions set forth herein are incorrect. 2) Customer will maintain a backup of all data and programs on affected systems prior to Dell performing the Services and during the term of the SOW. Dell will have no liability for loss or recovery of data, programs or loss of use of system(s) arising out of or in connection with the Services provided under this SOW. 3) Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single point of contact, according to project plan, to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the "Customer Contact"). Failure to do so might result in an increase in project hours and/or length in schedule. 4) Customer agrees to make available suitable resources, space, personnel, documentation, and systems. 5) Customer will provide technical points -of -contact, who have a working knowledge of the enterprise components to be considered during the Services ("Technical Contacts"). Dell may request that meetings be scheduled with Technical Contacts. b) Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer's organization and resolving conflicting requirements. 7) Customer Contact will ensure that any communication between Customer and Dell, including any scope -related questions or requests, are made through the appropriate Dell Project Manager. 8) Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service. 9) Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations. 10) Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time. 11) Customer may be responsible for developing or providing documentation, materials and assistance to Dell and agrees to do so in a timely manner. Dell shall not be responsible for any Page 7 of 14 } CONTRACT NO. C35110 delays in completing its assigned tasks to the extent that they result from Customer's failure to provide such timely documentation, materials and assistance. 12) Customer Contact will ensure the Services personnel have reasonable and safe access to the Project site, a safe working environment, an adequate office space, and parking as required. 13) Customer will inform Dell of all access issues and security measures, and provide access to all necessary hardware and facilities. 14) Customer is responsible for providing all hardware, software, internet access, and facilities for the successful completion of the Services. Facilities and power must meet Dell's requirements for the products and Services purchased. 15) Prior to the start of this scope of work, Customer will indicate to Dell in writing a person to be the single point of contact, according to project plan, to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact. Failure to do so might result in an increase in project hours and/or length in schedule. 16) The Customer will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time. 17) The Customer will ensure the Dell services personnel have reasonable access to the installation site, a safe working environment, an adequate working space, and parking as required. 18) Customer is responsible for providing the necessary hardware, software, internet access, and facilities for the successful completion of the Services. Facilities and power must meet Dell's requirements for the products and Services purchased. 19) During the term of this SOW, Customer is responsible for promptly notifying Dell in writing of any changes Customer makes to its information technology environment that may impact Dell's delivery of the Services 20) Customer will maintain a backup of all data and programs on affected systems prior to Dell performing the Services and during the term of the SOW. Dell will have no liability for loss or recovery of data, programs or loss of use of system(s) arising out of or in connection with the Services provided under this SOW. 21) Customer will provide Domain Administrator access to the network and servers utilized in these Services. 22) Customer is responsible for troubleshooting, resolving, and servicing of issues with existing hardware including warranty support 23) Customer will ensure deployment of connected and dependent systems prior to the start of the project 24) Customer will assign a Business sponsor to the project 25) Customer will ensure staff availability throughout the project schedule 26) Customer will grant Dell remote access to the network through the installation of Dell's CPS agent 27) Customer will be responsible for disposing of any decommissioned equipment. Page 8 of 14 CONTRACT NO. C35110 4.4 Assumptions Dell has made the following specific assumptions while specifying the Services detailed in this SOW: 1) The provision of the Services does not include the development of any intellectual property created solely and specifically for the Customer under this SOW. 4.5 Out of Scope For the avoidance of doubt, the parties acknowledge that the following activities are not included in the scope of this SOW. 1) Any services, tasks or activities other than those specifically noted in this SOW. 2) Any Dell training or certification services not specifically described in this SOW. 3) Except as set forth herein, Dell is not responsible (including financial responsibility) for any Customer and/or third party personnel, hardware, software, equipment or other assets currently utilized in the Customer's operating environment. 4) Any Dell training or certification services not specifically described in this SOW. 5) Troubleshooting or remediation of any issues with existing systems or hardware 6) Network troubleshooting or tools -based remediation. The existing networking infrastructure and its supporting services are considered "healthy" for the duration of the delivery of the Services. 7) Identification of applications compatible with virtualization and analysis of interdependencies other than what is outlined in the scope of work. 8) Software licensing not identified in the professional services or hardware quotes. 9) The project will involve As -Built Review, Proof of Concept, and Product Orientation on the newly configured systems. Customers without previous experience in the technology should not expect to become proficient as a result of the Product Orientation. Proficiency can only be achieved through formal training and experience. 10) Performance and Regression testing of existing network infrastructure. 11) Regression testing of new infrastructure. 12) Testing or validating performance for remote site user workloads. 13) Configuration of Microsoft License Infrastructure 14) Performance and Scalability validation of existing server and network infrastructure. 15) Physical to virtual (P2V) conversions of existing environment unless stated in the Systems Configuration sections. 16) Application support including installation, de -installation, troubleshooting, and compatibility validation not detailed in the Systems Configuration sections. 17) Consultation for configurations outside of the Key Deliverables section of this scope of work 18) Support for workstation and end point devices 19) Data migration including user data, databases, file shares, applications, and mailboxes unless otherwise stated 20) Support for ISP related issues 21) Customer understands that the performance usability of the quoted system is dependent on existing systems that are outside the control and responsibility of Dell. Page 9 of 14 CONTRACT NO. C35110 22) Customer is responsible for all configurations on existing switches, firewall and networking equipment to support the installation of the new equipment unless otherwise stated in the above Systems Configurations sections 23) Customer will be responsible for site readiness including server room, racks, power, and cooling for the new systems Upon request by Customer, Dell will provide a proposal for such out of scope services pursuant to the Change Management Process as defined in Section 6. 4.6 Schedule / Timeline / Milestones Dell anticipates the Services will span an estimated period of 125 contiguous business hours. Once this Service has been scheduled, any changes to the schedule must occur at least 8 business days prior to the scheduled date. If Customer reschedules this service within 7 business days of the scheduled date, this may necessitate invoking the Change Control Process to determine the impact, if any, and any related price adjustments. 4.7 Service Hours Dell intends to provide the Services during the scheduled hours stated below (the "Service Hours" This Service will be performed during normal business hours typically 8:00 a.m. to 5:00 p.m., Monday through Friday, Customer local time and will include travel time to and from the Customer location and excludes local holidays, unless other arrangements have been made in writing between Dell and Customer. 4.8 Deliverables The following is a list of tangible material provided as part of the Service performed by Dell for Customer under this SOW. Assessment Assessment Document None Design Design Document PDF Implementation As Deployed Document PDF 4.9 Personnel Skills and Qualifications Dell, will, at its sole discretion, determine the number of personnel and the appropriate skill sets necessary to complete the Services. PRICING This section describes the methodology for determining invoice amounts (the "Charges") for the Services provided under this SOW. Customer hereby agrees to pay the Charges in accordance with the Invoicing and Payment terms of the Agreement and as further supplemented within this SOW. Page 10 of 14 f" CONTRACT NO. C35110 Charges shall be as follows: 5.1 Purchase Order Amount Except as otherwise provided below, the Total amount to be noted on the Purchase Order provided to Dell for this SOW is: USD $25,840. If this SOW includes estimates, invoices will be based on actuals usage or expenses incurred. 5.1.1 One -Time Charge Following Customer Signature Dell will invoice Customer upon Customer signature of the SOW the following One -Time Charge: One -Time Charge: USD $25,840 5.1.2 Expenses Expenses are included in the Charges under this SOW. Unless the Scope changes, pursuant to the Change Management Process, Dell will not charge any additional expenses in connection with delivering the Services without the express written consent of Customer. Additional expenses could include Service -related expenses such as actual, reasonable and necessary travel and living expense. 5.2 Pricing Clauses: 1) Pricing - The terms of this SOW (including but not limited to the pricing) shall be valid for thirty (30) days following initial delivery date ("Initial Delivery Date") of this SOW to Customer. In the event this SOW is executed by Customer and returned to Dell after such thirty (30) day period, Dell may, in its sole discretion, (i) accept the SOW on the stated terms or (ii) reject the SOW and provide Customer with a revised SOW setting forth any necessary updates to the terms of the previous SOW. 2) The price for the Service is based on Customer's environment as disclosed to Dell. If the assumptions, Customer responsibilities and parameters within the scope of the Service used to develop the SOW are found to be incorrect or have changed, the parties agree to pursue resolution through the Change Management Process set forth in this SOW. 3) If any of the volumetric assumptions used in this SOW (including, time on task, locations, service consumption, and/or configuration factors and excluding estimated hours or expenses) relied upon by Dell vary by +/- five (5%) percent, Dell has the right to adjust the pricing to reflect such changes. 4) Taxes - All prices are in USD and are exclusive of all applicable taxes CHANGE MANAGEMENT PROCESS The Change Management Process ("Change Management Process") is the process that governs changes to the scope of the Service during the Term of this SOW, as described below. The Change Management Process may be used to modify the Service described in this SOW, then, if required, a subsequent Contract Modification. Changes permitted to be made pursuant to this Change Management Process will be limited to changes to Section 3 (Summary of Service) and Section 4 (Scope of Service) and adjustments in Section 5 (Pricing) associated with changes to Sections 3 and 4 of this SOW. Either party may request a permitted change in the Scope of the Service by completing a Change Order Form at www.dell.com/servicecontracts/RFC Page 11 of 14 " �' CONTRACT NO. C35110 The receiving party will review the proposed Change Order and will (i) approve it, (ii) agree to further investigation, or (iii) reject it. Changes agreed pursuant to the Change Management Process will not be effective until mutually executed by both parties. Any desired modifications to this SOW which are not permitted above in this Section 6, will require that a written amendment to this SOW or a new SOW be mutually executed by the parties. 7 OTHER PROVISIONS 1) Dell may use affiliates and subcontractors to perform Services. 2) Dell may perform all or part of the Services off -site at a Dell or other location. 3) Services may be performed outside the country in which Customer and/or Dell is located. From time to time, Dell may change the location where Services are performed and/or the party performing the Services; provided however, Dell shall remain responsible to Customer for the delivery of Services. 4) Customer acknowledges that Dell will request Customer's participation in a Customer feedback survey. Additionally, Dell may approach Customer to serve as reference regarding Dell's performance of the Services. If Customer agrees to be a reference, Customer and Dell will agree in writing to the terms of such reference. The Infrastructure Consulting References Program has been developed to facilitate the confidential conversations between Dell customers and prospective accounts. a) Customers are invited to join the program at the conclusion of their project for a period of one year. b) We will only share your contact information to a potential customer who is interested in contacting you for a discussion on your previous experiences. c) We limit usage of your reference to no more than once/month. d) We will not publish your name, organization, or any customer identifiable details based on participation in this program. 5) If a conflict arises between the terms of the Purchase Order, SOW and Agreement, the following order of precedence shall be followed: first, the SOW; second, the Agreement; and third, the Purchase Order (if any). Provided, however, in no event will any terms and conditions contained in any Purchase Order apply irrespective of whether such terms and conditions are in conflict with or merely ancillary to any terms and conditions in the SOW or Agreement. GENERAL Dell shall not be responsible for any delay or failure to provide Service to the extent caused by: (1) failures by Customer to perform its responsibilities under this SOW; (2) materially inaccurate assumptions; (3) a defect, deficiency or failure with respect to Customer's network, systems, software, data or other equipment; or (4) modifications to Customer's network, systems, or other equipment made by a party other than Dell or its representatives. In the event that either party becomes aware of the occurrence of one or more of the foregoing events, they shall notify the other party accordingly. Notwithstanding such occurrence, Dell may, following discussion with Customer regarding the impact of such incident, continue to provide the Service and shall use commercially reasonable efforts to perform the Service under this SOW. Customer shall reimburse Dell for its reasonable additional costs of providing the Service and out of pocket expenses for such efforts and only to the extent attributable to the items defined above. Page 12 of 14 CONTRACT NO. C35110 9 SIGNATURES Dell and Customer have caused this SOW to be signed and delivered by their duly authorized representatives. City of Palm Desert California Dell Marketing LP By: Printed: Title: ............................................. By: ............................................ Printed: ............................................ Title: ............................................ Date: ............................................. Date: ............................................ Please note that for administrative purposes only, Services may not be scheduled or commenced until Dell receives a Customer's purchase order that references this SOW. Upon receipt and acceptance of the Customer's purchase order, a Dell Project Manager will contact you to begin Services scheduling. Any additional and/or conflicting terms and conditions stated on Customer's purchase order shall be void and have no effect on this SOW. Please fax a copy of your purchase order and this signed SOW (with all pages in full) to Fax: 512-283-7899, Attention: Intake Manager, RE: 11324177. The purchase order amount should include estimated expenses, if they are billable. Page 13 of 14 CONTRACT NO. C35110 Contact Summary Customer City of Palm Desert California Customer Number: 85120869 Contact Name: Clayton von Helf Phone: (760)346-0611 Email: cvonhelf@cityofpalmdesert.org Initial Delivery Date 11 /4/2015 Document Author Name: Hector Moreno Title: Solution Architect Organization: Dell Global Solution Design Center Phone: 972-577-7000 x332 3662 Email: hector—moreno@Del(.com Customer Billing Contact Name: Clayton von Helf Address: 73510 Fred Waring Dr, Palm Desert, CA Phone number: (760) 346-0611 Dell Segment Contact Name: Richard W. Ryberg Phone: 512-513-2087 Email: richard_ryberg@dell.com Locations where work will be 73510 Fred Waring Dr performed Palm Desert, CA Dell Opportunity Number 11324177 Contract Number/Code # RFS-2015-24637 Page 14 of 14s,""' ;