HomeMy WebLinkAboutCable Complaints Jan. 18, 1995 - Jan. 31, 1995 4111
INTEROFFICE MEMORANDUM
CITY OF PALM DESERT
TO: HONORABLE MAYOR, MEMBERS OF CITY COUNCIL AND CITY MANAGER
FROM: RAY L. JANES, ADMINISTRATIVE ASSISTANT
SUBJECT: CABLE COMPLAINTS RECEIVED FROM JANUARY 18, 1995 , TO
JANUARY 31 , 1995
DATE: FEBRUARY 9 , 1995
There were three ( 3 ) cable complaints received from Palm Desert
residents for the period of January 18 , 1995 , to January 31 , 1995 .
This is for your review and information.
1 . January 24 , 1995
3 : 40 p.m.
568-0068
James Tarter
72-343 Canyon Lane( Somerset)
Palm Desert, CA 92260
Mr. Tarter was complaining about the service going out on all
channels . Ray Janes contacted Ester Killion to have her track
the problem and correct it .
The matter was resolved.
2 . January 24 , 1995
2 : 53 p.m.
341-3631
Shelby Drummond
Desert Falls
191 Desert Falls Circle
Palm Desert, CA 92260
Mr. Drummond called to complain about his Disney channel . He
did not want the Disney channel to be replaced with Cinemax,
which Colony did as a result of a premium channel lineup
change. I contacted gther, Killion to see if they would be
willing to provide _ , f�Mfrlb�r4�2 ����i0h: credit; or have them
drop Cinemax from h�p`--���E�j P / DENIED
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AYES:
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ABSENT:
ABSTAIN:
VERIFIED BY:ek
Original on ile w h City Clerk's Office
CONTINUATION OF CABLE COMPLAINTS
FEBRUARY 9 , 1995
PAGE 2
3 . January 30, 1995
11 : 35 a .m.
341-5062
Mr. Denatale
301 Tava Lane
Palm Desert, CA 92260
Mr. Denatale has been having trouble with his Colony cable
box. He has scheduled an appointment this afternoon to have
a technician bring him a new box. He will call tomorrow to
let me know if everything went fine. Mr. Denatale continues
to have trouble with the remote this morning even though
Colony' s technician changed the batteries . Mr. Denatale has
returned the premium cable box and the remote to Colony after
trying it during their promotion for one week.
14:;\
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RAY L. JANES JSI M. WOHLMUTH
ADMIN TRATIVE ASSISTANT A STANT TO THE CITY MANAGER
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