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Home My WebLink AboutC23300 Volunteer Center of Riverside - 2-1-1 Information & Referral SrvcsREQUEST: CITY OF PALM DESERT COMMUNITY SERVICES/ASSISTANT CITY MANAGER STAFF REPORT Approve the 211 Riverside County Memorandum of Understanding and Authorize the Mayor to Execute Same DATE: January 13, 2005 CONTENTS: Letter from the Volunteer Center of Riverside County SUBMITTED BY: Sheila R. Gilligan, Assistant City Manager for Community Services Recommendation: By Minute Motion: (1) Approve the 211 Riverside County Memorandum of Understanding and authorize the Mayor to execute same; and, (2) Appropriate $5,350 from the Unobligated General Fund to Account No. 110-4159-415- 3090. Background: The subject proposal has been before the Technology Committee, the Public Safety Commission, and the City Council over the last several months and each time it was approved in concept. The organization has now submitted a formal Memorandum of Understanding and is seeking approval and signature. Because the agreement has never been presented to the City in the past, we are doing so now as a housekeeping item, seeking its approval before processing. R. ILLI . N Assistant City Manager Community Services Approval: CARLOS L. ORT,r A PA'tJL GIBSON Finance Director City Manager G CnyCMNca en RessoNgende ltems%211 Riverside County MOU.wpd 1 2060 University Avenue Ste. 212 PO Box 5376 Riverside, CA 92517-5376 951/686-4402 951/686-7417 Fax www.informriverside.org Board of Directors Jacqueline Carey -Wilson Esq. President Michael J. Blakely Vice -President Gary Orso Secretary Nora Teasley CPA, MBA, MBT Treasurer Members Michael G. Andrews Lisa A. Carp Tracey L. Femandez, CPA William D. Gardner Patty Gus Honorable Stephen G. Larson Mac McQuem Ann Macias Christine Simonsen Chief Tom Tisdale Lynda W. Warren, Ph.D. Mary E. Salvador Chief Executive Officer `volunteer Center of (iverside County L/wIC,000 Peo1ee ow /i!/eed %lose ea,/0 >4'4 Mr. Carlos L. Ortega, City Manager CITY OF PALM DESERT 73-510 Fred Waring Drive Palm Desert, CA 92260 Re: 211 Riverside Memorandum of Understanding . Dear Mr. Ortega: RECEIVED DEC 1 0 2004 CITY CIITOY MANALM GER RT Thank you for your participation in preparing for 211 Riverside, a new venture in social service that will revolutionize how people obtain and use information. Volunteer Center of Riverside County (VCRC) is preparing to fully launch 211 Riverside on July 1, 2005. City residents will benefit directly from 211 with resource information 24 hours a day, 365 days a year and indirectly in cost savings to the city and county. 211 diverts misappropriate calls from 9-1-1 and enables the efficient distribution of resources to vital services. It also provides these benefits: ■ 2-1-1 reduces misdirected calls to city departments and city council offices by becoming the phone number of choice when people don't know who to call. ■ 211 gives residents easy 24-hour access, seven days a week to social service needs. ■ 2-1-1 is a useful planning tool. Based on aggregate data about the types of calls that 211 Riverside receives, communities are in a better position to anticipate demand for services and mobilize resources to meet changing needs. • 211 strengthens your community by uniting the people in your area who want to help with those who need the help. Enclosed is the 211 Memorandum of Understanding for your signature"and an invoice for the city's contribution to 211 of 13 cents per resident (as of the 2000 Census). [This agreement is similar to the one cities have with the T.I.P. provider.] Please refer to the invoice for payment and return the signed MOU to the Volunteer Center, a completed copy will be returned to you. Any questions regarding 211 Riverside may be directed to me at 951/686-4402. Sincerely, 6. d&OC.d,- Mary E. Sa vador Chief Executive Officer Enc. r rn United Way of the Inland Valleys HELPline: Crisis/Suicide Intervention • Inform Riverside County • TAP: Transportation Access Program Senior Ombudsman Services • Volunteer Connection • Alternative Sentencing Program Shared Housing • Resident Opportunity &Self -Sufficiency 2060 University Avenue Ste. 212 PO Box 5376 Riverside, CA 92517-5376 951/686-4402 951/686-7417 Fax www.informriverside.org Volunteer Center of (iverside County ';449 Peo/aee ; /Need Li/tie %Are li/Wo Caw hid, INFORM RIVERSIDE COUNTY ATTACHMENTS • Volunteer Center of Riverside County Fact Sheet • 2-1-1 Riverside Brochure • 211 Riverside Memorandum of Understanding • 211 Riverside Invoice • Forms W-9 and 590 United Way of the Inland Valleys HELPline: Crisis/Suicide Intervention • Inform Riverside County • TAP: Transp� asp ortatio—. ' o as n Access Progr'a`m Senior Ombudsman Services • Volunteer Connection • Alternative Sentencing Program Shared Housing • Resident Opportunity & Self -Sufficiency 2060 University Avenue Ste. 212 PO Box 5376 Riverside, CA 92517-5376 951/686-4402 951/686-7417 Fax www.informriverside.org F A C T S H E E T Volunteer Center of (iverside County Zo'xi w9 Pey ee w /Veed gei riose Wio 60, I/4 FOUNDED: BUDGET: FUNDING: SERVICES: ANNUAL EVENTS: 1966 $2 MILLION UNITED WAY OF THE INLAND VALLEYS CORONA/NORCO UNITED WAY CITY OF RIVERSIDE CITY OF HEMET CITY OF CORONA COUNTY OF RIVERSIDE RIVERSIDE COUNTY TRANSPORTATION COMMISSION PROBATION DEPARTMENT FIRST FIVE RIVERSIDE DEPARTMENT OF PUBLIC SOCIAL SERVICES OFFICE ON AGING WELLS FARGO FOUNDATION PACIFICARE FOUNDATION ARCHSTONE FOUNDATION RIVERSIDE COMMUNITY HEALTH FOUNDATION LOS ANGELES TIMES FOUNDATION DONATIONS AND FEES FOR SERVICE COMMUNITY AND CRISIS RESOURCES Volunteer Resources Suicide Prevention Early Intervention and Referral Transportation Access SELF-SUFFICIENCY SERVICES Service Coordination Housing and Employment Counseling SENIOR SERVICES Long Term Care Facility Visitation Abuse Prevention and Intervention ALTERNATIVE SENTENCING PROGRAMS Community Service and Monitoring Mentoring GAELIC GALA—ST. PATRICK'S DAY EVENT VOLUNTEER RECOGNITION CEREMONY GRANDPARENT'S DAY FLOWERS 2004/2005 United Way ol Ina Inland Valleys HELPline: Crisis/Suicide Intervention • Tnform Riverside Countyy'TAP. Transportation Access Program Senior Ombudsman Services • Volunteer Connection • Alternative Sentencing Program Shared Housing • Resident Opportunity & Self -Sufficiency (9cvt p'coclx zm , uuvc&hing in conceit • who. can keep them • to anti peap(e in need with tteoae COMMUNITY AND CRISIS RESOURCES Volunteer Connection matches the interests of volunteers with community agencies and consults with agencies to provide training and advocacy for volunteerism. HELPline Crisis Intervention and Suicide Prevention is staffed by trained volunteers 24 hours/7 days a week to assist people in crisis. Education on suicide intervention is also provided Call 951/686-HELP (4357) to talk with someone who cares or to arrange for a speaker. Inform Riverside County connects people to appropriate community resources and intervenes in problematic situations before the crisis stage. Call 800/464-1123 or visit our website: www.informriverside.org Transportation Access Program (TAP) distributes bus tickets through other agencies for doctor appointments, job interviews, or other urgent or emergency needs. SELF-SUFFICIENCY SERVICES Shared Housing is a multigenerational program that connects home seekers with home providers in a shared arrangement. Resident Opportunity Self -Sufficiency (ROSS) Residents of a chosen apartment community is assisted to explore educational and career opportunities to enhance their earning potential. SENIOR SERVICES Senior Ombudsman Services (SOS) is a deterrent to elder abuse through community education and the investigation of senior's problems in long-term care facilities. ALTERNATIVE SENTENCING PROGRAMS Community Service provides a community restitution component of justice through individual placement in the community to work off court -mandated orders. Monitoring provides for restorative justice by monitoring compliance of court orders for classes in domestic violence, anger management, parenting or ignition interlock systems. TEMPO, Teen Education Mentoring Program Option, is an early intervention teen at -risk educa- tional program, which provides a realistic experience of the negative impact of a controlled substance. HAMM, Hospital and Morgue Mentoring, is a collaboration presentation with Mothers Against Drunk Driving and Riverside County Coroners Office designed for first and second DUI offend ers. Adults age 20 and up. VIP, Victim Impact Panel, an all age program for drinking and driving. A session with Mothers Against Drunk Driving and the Riverside County Coroners Office Presentation. Call these programs at 951/686-4402 or 800/464-1123 for the nearest office April is National Volunteer Recognition Month Volunteer Center of r yerside County 2-1 -1 ... What is it? How will it help? What can I do? v • • :Can • •• Help Starts Here s 2-1-1 is a new number but not a new service Inform Riverside County has provided information and referral to more than 150,000 callers in the last 26 years. Now, instead of having to remember several different numbers, people will need to know just one: 2-1-1. It's an easier connection to the social service system. 2-1-1 is important for Riverside County Riverside County is large geographically and is experiencing more than a 30% growth rate over a 10-year period. But growth doesn't alleviate poverty. Affordable housing is actually increasing as the greatest unmet county need. In 1999, 10.7% of all Riverside County residents were living below the meager poverty level and the need for social services is steadily increasing. For households with children under 5 and no husband present, the poverty level increases to a whopping 45.1%. Currently, most people don't know where to call. At least 35% of all calls for help are placed to the wrong agency. Many callers have already dialed an average of six other agencies before they reach one that can help. 9-1-1 IS FOR EMERGENCY HELP 2-1-1 IS FOR HELP WHEN IT IS NOT AN EMERGENCY 2-1-1 is easy to use One number. One call. 2-1-1 provides a free accessible, easy to remember three -digit telephone number that enables everyone to access the vital community services they need. It eliminates the PO Box 5376 • Riverside, CA 92517.5376 2060 University Avenue, Suite 212 909/686-4402 • Fax 909/686-7417 Volunteer Center of riverside County need for people to navigate the complex and ever-growing maze of human service agencies and programs. There are hundreds and hundreds of social service programs in Riverside County. 2-1-1 streamlines the process by which people can get the help they need by providing a direct link to the county social service network. This will ensure they can get help the first time they call. 2-1-1 is the direct link to social services If a house is on fire, call 9-1-1. For assistance in finding a temporary shelter after a fire, call 2-1-1. Just as 9-1-1 provides the direct access to emergency services, 2-1-1 provides people direct access to social services. Callers can find assistance getting food, housing, drug treatment or help to pay the electric bill as easily as they get police help by dialing 9-1-1. 2-1-1 is a critical information system that assists and supports homeland security and community preparedness efforts. Following the September 11t terrorist attacks, the 2- 1-1 system proved so effective in states where it had been implemented. By contrast, in New York, with no 2-1-1 service, over 400 hot line numbers were activated leading to confusion and frustration for those who were in desperate need of help. Federal legislation is the key to long-term sustainability of 2-1-1 We need your help to support the Calling for 2-1-1 Act. Contact your Senators and Representatives to encourage them to support this legislation. You can contact them through the Capital Hill switchboard at 202-224-3121. On-line methods are available through United Way's website at http://national.unitedway.org and http://211.org. You may also contact the Governor's office at 916-445 2841 to encourage support at the state level. For more local information call Gary Madden or Pearl Hartel at (909)686-4402 or email informrivco@yahoo.com. In Riverside County, 2-1-1 service is planned to be in operation in early 2005. Until then, the same service is available by calling 1-800-464- 1123. You can also access Inform Riverside County at www.inforrnriverside.org. The Volunteer Center of Riverside County has been serving the Inland area with non-profit services like Inform Riverside County for more than 37 years. Our objective is to connect people in need with those services they require, and to do so quickly and accurately. The funding for Inform Riverside County and 2-1-1 comes in part from First 5 Riverside, United Way. and Department of Social Services. PO Box 5376 • Riverside, CA 92517-5376 2060 University Avenue, Suite 212 909/686-4402 • Fax 909/686-7417 MEMORANDUM OF UNDERSTANDING between VOLUNTEER CENTER OF RIVERSIDE COUNTY (VCRC) and CITY OF PALM DESERT (CITY) Contract No. C23300 for Information and Referral Services via toll -free or 211 Number WHEREAS, the City desires VCRC to provide information and referral services to callers, toll -free, via an 800 number or 211, after implementation July 1, 2005; and WHEREAS, people in need require 24-hour response to their inquiries about local human services; and WHEREAS, VCRC is a contractor which has the experience and ability to provide such services; and WHEREAS, the City and the VCRC wish to enter into an agreement whereby VCRC will furnish such services; NOW THEREFORE, the City and the VCRC mutually agree to the following terms and conditions: I. VCRC's RESPONSIBILITIES A. Coordinate with all telephone providers to route 211 calls to VCRC. B. Provide all equipment necessary for the performance of this agreement and shall be responsible for the maintenance of said equipment. C. Maintain an up-to-date database of community health and human services for Riverside County. D. Employ trained Information and Referral Specialists to take calls from the public in search of services and refer callers to appropriate agencies to meet their needs. E. Coordinate collaborative efforts to help communities build capacities for meeting the health and human service needs of the public. F. Identify gaps in services and inform funders and service providers about those gaps. G. Educate the public about available services. H. Work with the City officials to establish a protocol for non -emergency information and referral during disasters. I. Provide annual service reports of information and referral requests from zip codes within the City limits. II. THE CITY's RESPONSIBILITIES : A. Serve as the primary focal point in the community for connecting people with City department information and referral. B. Refer callers to appropriate agencies and services to meet their needs, including Inform Riverside County, a program of VCRC (211 Riverside as of July 1, 2005) as appropriate. C. Solicit input from the population served to help shape services, design programs, and evaluate the impact of services on the community and provide the solicited information to VCRC. III. MUTUAL RESPONSIBILITIES A. The City and VCRC will work together to develop appropriate relationships, and make every effort not to duplicate efforts. Contract No. C23300 XI. GENERAL PROVISIONS A. This MOU constitutes the entire agreement between the parties. No waiver of any term or condition of this Agreement shall be deemed a continuing waiver hereof. This Agreement is binding upon VCRC and their successors and assignees. Except as otherwise provided herein, VCRC shall not assign, sublet, or transfer its interest in this Agreement or any part thereof without the prior written consent of the City. Any such assignment shall, at the option of the City, immediately void this Agreement. B. Any alterations, variations, modifications, or waivers of provisions of the MOU, unless specifically allowed in the MOU, shall be valid only when they have been reduced to writing, duly signed and approved by the Authorized Representatives of both parties as an amendment to this MOU. No oral understanding or agreement not incorporated herein shall be binding on any of the Parties hereto. XII CONCLUSION A. This MOU, consisting of four pages, is the full and complete document describing services to be rendered by VCRC and the City including all covenants, conditions, and benefits. B. The signatures of the Parties affixed to this MOU affirm that they are duly authorized to commit and bind their respective agencies to the terms and conditions set forth in this document. CITY OF PALM DESERT Date By Mayor Date By VOLUNTER CENTER OF RIVERSIDE COUNTY Date By Date By Chief Executive Officer 211 MOU 4 Contract No. C23300 B. The City and VCRC will make every effort not to approach funders to duplicate programs that may be provided by partnering agencies. C. The City and VCRC will strive to educate the community about our individual roles and missions, and will work to mutually promote our roles. D. The City and VCRC agree to communicate regularly and nurture our collaboration, and will ensure that partner networks are included in the development of appropriate community initiatives. E. The City and VCRC will work together to develop an effective community plan for sharing information in local disasters. F. The City and VCRC will work together closely and build upon the activities of each. This may involve numerous vehicles such as: 1. Links to connect respective web sites. 2. Participation with 211 Steering Committee meetings. IV. FISCAL PROVISIONS A. The City agrees to pay VCRC an annual amount of $ 5,350.15 (41,155(population) * 13¢) for the services to be performed hereunder. B. The City agrees to pay annually, unless some other method of payment is mutually agreed to in writing. C. VCRC agrees to submit annual invoices to the City. V. INDEPENDENT CONTRACTOR In the performance of the obligations under this agreement, it is understood and agreed that VCRC is at all times acting and performing services as an independent contractor, and the City shall exercise no control or direction over the manner and means by which VCRC performs its obligations under this contract, except as herein stated. VCRC will report to a contract administrator appointed by the City. All persons employed by or volunteering for VCRC in the performance of VCRC's services and functions shall be considered employees, volunteers, and agents of VCRC. No person employed or volunteering for VCRC shall be entitled to a City pension, civil service, or any status or right, nor shall he or she be deemed to be a City employee as a result of this Agreement. Additionally, all persons employed by or volunteering for VCRC shall not represent themselves to be affiliated with the City. VI. INDEMNIFICATION VCRC promises and agrees to defend, protect, indemnify, and save harmless the City, its officers, agents, and employees, from and against any, and all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of VCRC, or VCRC's employees, volunteers, agents, or contractors, or by reason of any dangerous or defective condition caused or permitted by VCRC or VCRC's employees, volunteers, agents, or contractors. The City promises and agrees to defend, indemnify, and save harmless VCRC, its officers, employees, and volunteers from all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of the City or the City's officers or employees, or by reason of any dangerous or defective condition caused or permitted by the City or the City's officers or employees, except where such action, omission, or condition is caused by or is the result of an action, omission, or request of VCRC or VCRC's officers, employees, or volunteers or is alleged to arise out of the execution of this Agreement. VII. INSURANCE A. VCRC shall secure and maintain throughout the contract period and any extensions thereof, professional liability insurance, public liability insurance, property damage, and vehicle liability insurance effective as of the effective date of this Agreement, and shall be protected from claims for damages for personal 211 MOU 2 CContract No. C23300 injury, including accidental death, as well as from claims for property damage which may arise from operations from this Agreement. Said insurance shall be maintained in full force and effect during the term of the Agreement or renewals or extensions thereof. Such a policy shall be for not Tess than $1,000,000, for injuries, including accidental death, to any one person and, subject to the same limit for each person, in an amount not less than $1,000,000 on account for any one occurrence, and $1,000,000 for property damage, and shall be placed with a company authorized to conduct business in the State of California. The City shall be named as an additional insured on all policies and/or certificates of insurance. Copies of all policies or certificates shall provide for thirty (30) days written notice to the City prior to any reduction in coverage or cancellation. Such insurance coverage shall be primary and shall not require any contribution by the City or by the City's insurance carriers. The amass of such insurance shall not be deemed a limitation of VCRC's agreement to save and hold harmless and if the City becomes liable for an amount in excess of the insurance, VCRC will save and hold the City harmless from the whole thereof. B. VCRC shall secure and maintain throughout the term of this Agreement, Workers' Compensation insurance as prescribed by the laws of the State of California. A certificate evidencing such coverage shall be filed with the City Manager's Office. Said certificate shall provide that the City will be given at least thirty (30) days written notice prior to cancellation. VIII. TERM This MOU shall continue through the 30th of June 2006, but may be terminated earlier in accordance with Section IX. IX. EARLY TERMINATION A. For Cause. If either party fails to perform any duties or obligations imposed on it by this Agreement and such failure continues for thirty (30) days after written notification by one party to the other, then this Agreement will be in breach and the party providing such notice may terminate this Agreement immediately thereafter. B. Without Cause. Either party at any time may terminate this Agreement without cause upon giving of thirty (30) days prior written notice to the other of such intent to terminate at the address set out in Section X of this Agreement. C. Reimbursement of Compensation. If this Agreement is terminated prior to the end of the term set forth in Section VIII, VCRC shall be compensated on a pro rata basis. X. NOTICES Notices shall be deemed given under this MOU when in writing and personally delivered or placed in the U.S. Mail, first class, postage prepaid, addressed as follows: City: City Manager CITY OF PALM DESERT 73-510 Fred Waring Drive Palm Desert, Ca 92260 VCRC: Volunteer Center of Riverside County P. O. Box 5376 Riverside, CA 92517-5376 211 MOU 3 Volunteer Center of Riverside County 2060 University Avenue P.O. Box 5376 Riverside, CA 92517-5376 (951) 686-4402 Telephone, (951) 686-7417 Fax (800) 464-1123 Toll Free Inform Riverside Bill To City of Palm Desert Mr. Carlos L. Ortega, City Manager 73-510 Fred Waring Drive Palm Desert, CA 92260 Terms Net 30 INVOICE Date Invoice # 1 1 /3 0/2004 2003-303 Due Date 12/30/2004 1 Account # 0405-06 Description Qty per Census Rate Information & Referral Services (211 Program) For Period: July 1, 2004 - June 30, 2005 Payment Options: Option 1: Pay in full. Option 2: Pay in two installments. Option 3: Pay in four installments. 41,155 0.13 Class 21 - Inform & Ref... Amount 5,350.15 Total $5,350.15 Payments/Credits 50.00 Balance Due $5,350.15 2060 University Avenue Ste. 212 PO Box 5376 Riverside, CA 92517-5376 951/686-4402 951/686-7417 Fax www.informriverside.org Volunteer Center of �,iverside County Peofiee P.w /reed W tI Rase k'Z Caw beep For your records forms W-9 (Federal) and 590 (California Franchise Tax Board) are attached. V The Volunteer Center of Riverside County (VCRC) is a non-profit corporation and is exempt from Federal and State income tax. V VCRC's Federal Employer Identification Number (FEIN) is 95-2287250. V VCRC is NOT EXEMPT from Califomia sales and use tax. If you require additional information please contact us as follows: Volunteer Center of Riverside County P.O. Box 5376 Riverside, CA 92517-5376 (951) 686-4402, telephone (951) 686-7417 fax Attn: Finance Office Volunteer Center of Riverside County 12/7/2004 United Wog of the Inland Valleys HELPline: Crisis/Suicide Intervention • Inform Riverside County • TAP: Transportation Access Program Senior Ombudsman Services • Volunteer Connection • Alternative Sentencing Program Shared Housing • Resident Opportunity & Self -Sufficiency Form (Rev. January Deoartrnea Inaemal axpayer UV"U 2003) of the Treasury Revenue Serwce Request for Taxpayer Identification Number and Certification Give form to the requester. Do not send to the IRS. Nrint or type See Specific Instructions on page 2. Name Volunteer Center of Riverside County Business name, if different from above ;naividual/ Check appropriate box: LJ Sole proprietor I7 ► Corporation ❑ Partnership ❑ Other mpt 'wExeithholdinfromg backup tv { Address (number. street, and apt. or suite no.) P.O. Box 5376 (2060 University Avenue # 212) Requesters name and address (optional) City, state, and ZIP code Riverside, CA 92517-5376 List account numbers) here (optional) !'� T I dentlflcaUon Number ! i Irv) Enter your TIN in the appropriate box. For individuals, this is your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the Part I instructions on page 3. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN on page 3. Note: If the account is in more than one name, see the chart on page 4 for guidelines on whose number to enter. Part 11 Certification Social security number ar Employer identification number 9 54.212181712 5 0 Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me), and 2. I am not subject to backup withholding because: (a) I am exempt from backup withhoiding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends. or (c) the IRS has notified me that I am no longer subject to backup withholding, and 3. I am a U.S. person (including a U.S. resident alien). Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax retum. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt. contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the Certification, but you must provide your correct TIN. (See the instructions on page 4.) Sign Signature of {{ Here U.S. person ► YL,4�L t Purpose of Form </ A person who is required to file an information return with the IRS, must obtain your correct taxpayer identification number (TIN) to report, for example, income paid to you, real estate transactions, mortgage interest you paid, acquisition or abandonment of secured property, cancellation of debt, or contributions you made to an IRA. U.S. person. Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN to the person requesting it (the requester) and, when applicable, to: 1. Certify that the TIN you are giving is correct (or you are waiting for a number to be issued), 2. Certify that you are not subject to backup withholding, or 3. Claim exemption from backup withholding if you are a U.S. exempt payee. Note: If a requester gives you a form other than Form W-9 to request your TIN, you must use the requester's form if it is substantially similar to this Form W-9. Foreign person. If you are a foreign person, use the appropriate Form W-8 (see Pub. 515, Withholding of Tax on Nonresident Aliens and Foreign Entities). Date ► Nonresident alien who becomes a resident alien. Generally, only a nonresident alien individual may use the terms of a tax treaty to reduce or eliminate U.S. tax on certain types of income. However, most tax treaties contain a provision known as a "saving clause." Exceptions specified in the saving clause may permit an exemption from tax to continue for certain types of income even after the recipient has otherwise become a U.S. resident alien for tax purposes. If you are a U.S. resident alien who is relying on an exception contained in the saving clause of a tax treaty to claim an exemption from U.S. tax on certain types of income, you must attach a statement that specifies the following five items: 1. The treaty country. Generally, this must be the same treaty under which you claimed exemption from tax as a nonresident alien. 2. The treaty article addressing the income. 3. The article number (or location) in the tax treaty that contains the saving clause and its exceptions. 4. The type and amount of income that qualifies for the exemption from tax. 5. Sufficient facts to justify the exemption from tax under the terms of the treaty article. Cat. No. 10231X Form W-9 (Rev. 1-2003) YEAR Withholding Exemption Certificate CAUFORNIA FORM R&TC Section 18662.This form cannot be used for exemption from wage withholding.) 20 n4 (This form can only be used to certify exemption from nonresident withholding under California 590lll withholding agent's name File this form with your withholding agent. ;Pease type or pant) Venaot/Payee's name Volunteer Center of Riverside County Venaar,Payee's aociress (numoer aria street; P.O. Box 5376 vendor/Payee's a Social security numoer ❑ SOS no. 21 California corp. no. 0 FEIN D-0519207 APT nn Pnvare Mailhrnr nn Note: Failure to furnish your i aerciflcao on numoer will I make this certificate voqo venoor.Payee's aaytlme teleanone no. ( 951 ) 686-4402 Riverside certify that for the reasons checked below, the entity or individual named on this form is exempt from the California income tax withholding requirement on payment(s) made to the entity or individual. Read the following carefully and check the box that applies to the vendor/payee: T Individuals — Certification of Residency: i am a resident of California and I reside at the address shown above. If I become a nonresident at any time, I will promptly inform the withholding agent. See instructions for Form 590, General Information D, for the definition of a resident. Corporations: The above -named corporation has a permanent place of business in Califomia at the address shown above or is qualified through the California Secretary of State to do business in California. The corporation will withhold on payments of California source income to nonresidents when required. If this corporation ceases to have a permanent place of business in California or ceases to be qualified to do business in California, I will promptly inform the withholding agent. See instructions for Form 590, General Information E, for the definition of permanent place of business. Partnerships: The above -named partnership has a permanent place of business in California at the address shown above or is registered with the California Secretary of State, and is subject to the laws of California. The partnership will file a California tax return and will withhold on foreign and domestic nonresident partners when required. If the partnership ceases to do any of the above, I will promptly inform the withholding agent. Note: For withholding purposes, a Limited Liability Partnership is treated like any other partnership. _ Limited Liability Companies (LLC): The above -named LLC has a permanent place of business in California at the address shown above or is registered with the California Secretary of State, and is subject to the Taws of California. The LLC will file a California tax return and will withhold on foreign and domestic nonresident members when required. If the LLC ceases to do any of the above, I will promptly inform the withholding agent. Tax -Exempt Entities: The above -named entity is exempt from tax under California or federal law. The tax-exempt entity will withhold on payments of California source income to nonresidents when required. If this entity ceases to be exempt from tax, I will promptly inform the withholding agent. n - Insurance Companies, IRAs, or Qualified Pension/Profit Sharing Plans: The above -named entity is an insurance company, IRA, or a federally qualified pension or profit-sharing plan. E California Irrevocable Trusts: At least one trustee of the above -named irrevocable trust is a California resident. The trust will file a California fiduciary tax return and will withhold on foreign and domestic nonresident beneficiaries when required. if the trustee becomes a nonresident at any time, I will promptly inform the withholding agent. E Estates Certification of Residency of Deceased Person: I am the executor of the above -named person's estate. The decedent was a Catlfornia resident at the time of death. The estate will file a California fiduciary tax return and will withhold on foreign and domestic nonresident beneficiaries when required. CERTIFICATE: Please complete and sign below. Under penalties of perjury, I hereby certify that the information provided herein is, to the best of my knowledge, true and correct. If conditions change, I will promptly inform the withholding agent. Vendor/Payee's name and title (typeCherry Baldwin, Finance Director or print) Vendor/Payee's signature I► Date t t I O State CA ZIP Cope 92517-5376 For Privacy Act Notice, get Corm FM 1131 (individuals only). 5'9003 _03 I - Form 59002 (RE,/ 200'2) MINUTES REGULAR PALM DESERT CITY COUNCIL MEETING FEBRUARY 26, 2004 L. REQUEST FOR APPROVAL of Funding for Construction of a Six -Foot Garden Wall Along the East Side of the San Pascual Channel Along the West Boundary of Portola Palms. Rec: By Minute Motion: 1) Authorize funding in the amount of $25,000 for half of the estimated cost to construct a six-foot garden wall along the east side of the San Pascual Channel (west boundary of Portola Palms Mobile Homes); 2) appropriate said funds from the Unobligated Fund 400 for this work. M. REQUEST FOR APPROVAL of Final Parcel Map No. 31658 (Canyon National Bank, Applicant). Rec: Waive further reading and adopt Resolution No. 04-9, approving Parcel Map No. 31658. N. REQUEST FOR APPROVAL of Contract with StateNet for Legislative and Regulatory Reporting Services (Contract No. C22390). Rec: By Minute Motion, approve the subject contract with StateNet, Sacramento, California, in the amount of $1,740 and authorize the Mayor to execute same — funds are available in Account No. 110-4112-410-3060. O. REQUEST FOR WAIVER of Fees Associated with the Palm Desert Middle School Graduation Ceremony at the Palm Desert Civic Center Park. Rec: By Minute Motion, waive fees associated with the subject event, scheduled to be held on Tuesday, June8, 2004, at the Amphitheater located in the Palm Desert Civic Center Park. P. CONSIDERATION of Request for Support of the 2-1-1 Non -emergency Telephone Number in Riverside County. Rec: By Minute Motion, concur with the Public Safety Commission's recommendation to support the. 2-1-1 non -emergency telephone number link to social services. Q. INFORMATIONAL ITEMS: 1. Report on the 2003 Holiday Theft Suppression Program. 2. Update on Bus Shelter at San Pablo Professional Office (44-530 San Pablo Avenue). 6 CITY OF PALM DESERT COMMUNITY SERVICES/ASSISTANT CITY MANAGER STAFF REPORT REQUEST: Concur with the Public Safety Commission's Recommendation to Support the 2-1-1 Non -Emergency Telephone Number DATE: February 26, 2004 CONTENTS: Memorandum from Volunteer Center of Riverside County on 2-1-1 Draft Minutes from February 11, 2004, Public Safety Commission Meeting SUBMITTED BY: Sheila R. Gilligan, Assistant City Manager for Community Services Recommendation: By Minute Motion, concur with the Public Safety Commission's recommendation to support the 2-1-1 non -emergency telephone number. Executive Summary: 2-1-1 will be the direct link to social services. Callers will be able to find assistance getting food, housing, drug treatment or help to pay utility bills as easily as they get emergency help by calling 9-1-1. Background: At its meeting of February 11, 2004, the Public Safety Commission heard a presentation from Jim Lewis, Chairman of the Technology Committee, and Gary Madden, Director of Inform Riverside, on the concept of the 2-1-1 community non -emergency telephone number. The 2-1-1 service is planned to be operational in Riverside County in early 2005. Currently, people seeking assistance for social services such as housing, temporary shelter, food, assistance with paying utility bills, etc., contact the Volunteer Center of Riverside County. The Center then refers callers to the agency best suited to assist them. The 2-1-1 number will streamline the process by which people can get the help they need by providing a direct Zink to the county social service network with an easy to remember three digit telephone number. This will ensure that they get help the first time they call. 1 2-1-1 Non -Emergency Telephone Number February 26, 2004 Page Two The Public Safety Commission believes implementation of the 2-1-1 number will provide a valuable service to residents and urges the City Council to take a position of support. ed By: HEILA R. GILLIG N Assistant City Manager for I . ! unity Services Approval: CARLOS L. TEGA City Manager A//4 PAUL GIBSON Finance Director CITY COUNCIL ACTION: .APPROVED ✓ DENIED RECEIVED OTHER METING DATE 6/ j 0'- AYES ,505_21t_E.-1.9_A, rj1Iso/, A'e/y, ABSENT : c71. ABSTAIN: pite. VERIFIED BY:. Original on FII? with Cie rk a 0f': .c' G: VCityCbklKeren Russolggende Mems1211 Non•Emergency Telephone Number wpd 1 2-1-1 Volunteer Center of iverside County • What is it? How will it help? What can i do? 9 2-1-1 is a new number but not a new service Inform Riverside County has provided information and referral to more than 150,000 callers in the last 26 years. Now, instead of having to remember several different numbers, people will need to know just one: 2-1-1. It's an easier connection to the social service system. • '� . 'Call • * Help Starts Here .411.... 2-1-1 is important for Riverside County Riverside County is large geographically and is experiencing more than a 30% growth rate over a 10-year period. But growth doesn't alleviate poverty. Affordable housing is actually increasing as the greatest unmet county need. In 1999, 10.7% of all Riverside County residents were living below the meager poverty level and the need for social services is steadily increasing. For households with children under 5 and no husband present, the poverty level increases to a whopping 45.1%. Currently, most people don't know where to call. At least 35% of all calls for help are placed to the wrong agency. Many callers have already dialed an average of six other agencies before they reach one that can help. 9-1-1 IS FOR EMERGENCY HELP 2-1-1 IS FOR HELP WHEN IT IS NOT AN EMERGENCY 2-1-1 is easy to use One number. One call. 2-1-1 provides a free accessible, easy to remember three -digit telephone number that enables everyone to access the vital community services they need. It eliminates the PO Sox 5376 a Riverside, C4 92517-5376 2060 UnivePyid Avenue, • goitre 2.1. x rl%lui teer Center of !iverside County need for people to navigate the complex and ever-growing maze of human service agencies and programs. There are hundreds and hundreds of social service programs in Riverside County. 2-1-1 streamlines the process by which people can get the help they need by providing a direct link to the county social service network. This will ensure they can get help the first time they call. 2-1-1 is the direct link to social services If a house is on fire, call 9-1-1. For assistance in finding a temporary shelter after a fire, call 2-1-1. Just as 9-1-1 provides the direct access to emergency services, 2-1-1 provides people direct access to social services. Callers can find assistance getting food, housing, drug treatment or help to pay the electric bill as easily as they get police help by dialing 9-1-1. 2-1-1 is a critical information system that assists and supports homeland security and community preparedness efforts. Following the September 11t terrorist attacks, the 2- 1-1 system proved so effective in states where it had been implemented. By contrast, in New York, with no 2-1-1 service, over 400 hot line numbers were activated leading to confusion and frustration for those who were in desperate need of help. In Riverside County, 2-1-1 service is planned to be in operation in early 2005. Until then,. the same service is available by calling 1-800-464- 1123. You can also access Inform Riverside County at www.informriverside.org. Federal Iegislation is the key to long-term sustainability of 2-1-1 We need your help to support the Calling for 2-1-1 Act. Contact your Senators and Representatives to encourage them to support this legislation. You can contact them through the Capital Hill switchboard at 202-224-3121. On-line methods are available through United Way's website at http://national.unitedway.org and http://211.org. You may also contact the Governor's office at 916-445 2841 to encourage support at the state level. For more local information call Gary Madden or Pearl Hartel at (909)686-4402 or email informrivco@yahoo.com. The Volunteer Center of Riverside County has been serving the Inland area with non-profit services like Inform Riverside County for more than 37 years. Our objective is to connect people in need with those services they require, and to do so quickly and accurately. The funding for Inform Riverside County and 2-1-1 comes in part from First 5 Riverside, United Way. and Department of Social Services. PO Box 5376 • Riverside, CA 92517-5376 2060 University Avenue, Suite 212 909/686-4402 4 Fax 909/686 7417 DRAFT CITY OF PALM DESERT PUBLIC SAFETY COMMISSION MINUTES February 11, 2004 1. CALL TO ORDER Chairman Nethery called the meeting to order at 3:30 p.m. II. ROLL CALL Present: Absent: Commissioner James Butzbach Commissioner Rick Lebel Commissioner Martin Nethery Also Present: Commissioner James Larsh Assistant City Manager/Community Services Sheila R. Gilligan Lt. Steve Thetford Division Fire Chief Ignacio Otero Senior Management Analyst Patricia Scully Guests Jim Lewis, Chairman of Palm Desert Technology Committee Gary Madden, Director of Inform Riverside III. ORAL COMMUNICATIONS None. G \CityClrk\Karen Russo \Public Safety Commission 2004\February Minutes. wpd Public Safety Commission February 11, 2004 MINUTES ORAFT IV. CONSENT CALENDAR A. Approval of Minutes of the Public Safety Commission meeting of January 14, 2004. Rec: By Minute Motion, approve Minutes as presented. B Ratification of Approval of P.A.C.T. billing for the month of December, 2003. Rec: By Minute Motion, ratify the approval of the P.A.C.T. billing for December, 2003. Lt. Thetford indicated he reviewed and agreed with the December billing. Motion by Commissioner Butzbach, seconded by Commissioner Lebel, to approve the Consent Calendar. Motion carried 3-0, with Commissioner Larsh absent. V. CONSENT ITEMS HELD OVER None. VI. NEW BUSINESS A. Presentation by Jim Lewis relative to the 2-1-1 community non - emergency telephone line. Rec: Oral report by Jim Lewis, Chairman of the Technology Committee. Inform Riverside County has provided information and referral to more than 150,000 callers in the last 26 years. 2-1-1 provides a free accessible, easy to remember, three -digit telephone number that enables everyone to access the vital community services they need. It is a direct link to social services. Gary Madden, Director of Inform Riverside and member of the 2-1-1 steering committee, was present to participate in the presentation. The 2-1-1 steering committee has been meeting for 3 years. Currently, people can contact the Volunteer Center of Riverside Page 2 Public Safety Commissioi. February 11, 2004 MINUTES DRAFT County at 800-464-1123 for referral to agencies offering assistance. Their mission is to connect people with the services they need. The Center has a data base of over 800 organizations and 2,500 programs that service Riverside County. Los Angeles will be the first County to implement 2-1-1. Approximately 35% of calls to 9-1-1 are inappropriate, and a large portion of those will be offset once 2-1-1 is implemented. A question was raised as to how calls will be dispatched. Currently the Volunteer Center of Riverside County provides referral service Monday through Friday, 8. am - 5 pm., processing approximately 20,000 calls per year. It is expected that once 2-1-1 is fully implemented county -wide, calls will average 100,000-120,000 per year. Most of the calls to the Volunteer Center are for core needs; i.e. food, utility assistance, jobs, homelessness. Commissioner Lebel said that although no action was required of the Commission, he asked for the Commission's support of the 2-1-1 movement by making a recommendation to the City Council. Chairman Nethery said that the Commission could recommend to the City Council that it support 2-1-1 in whatever way it deemed appropriate. Ms_ Gilligan said that a memo will be sent to the Council indicating the Commission received the presentation on 2-1-1 and was enthusiastic and wanted to recommend that if the City was to take a position, it be one of support. The Commission was in concurrence with this action. There was discussion about a 3-1-1 non -emergency number. This is not currently available, and Lt. Thetford will look into this. Inoperability Radio Systems. Rec: Continue item to March meeting to accommodate schedule of presenter. Motion to continue item to March meeting made by Commissioner Lebel, seconded by Commissioner Butzbach, and carried by 3-0 vote with Commissioner Larsh absent. P ge 3 MINUTES REGULAR PALM DESERT CITY COUNCIL MEETING ( AUGUST 26, 2004 Y. REQUEST FOR WAIVER OF FEES Associated with the Historical Society of Palm Desert's Fifth Annual "Ed Mullins Picnic In The Park." Rec: By Minute Motion, waive fees associated with the subject event, scheduled to be held on Sunday, March 20, 2005, at Pavilion #1 in the Palm Desert Civic Center Park. Z. REQUEST FOR APPROVAL of Out -of -State Travel for the. International Festival and Events Association's (IFEA) Certification/Training/Conference in Boston, Massachusetts. Rec: By Minute Motion, approve out-of-state travel for the Community Services Division's Senior Management Analyst to attend the annual IFEA Conference November 8-12, 2004, in Boston, Massachusetts -- funds are available in Account No. 110-4132-411-3120. AA. REQUEST FOR APPROVAL of Out -of -State Travel for the Autodesk University User Conference in Las Vegas, Nevada. Rec: By Minute Motion, approve out-of-state travel for Public Works Department's Transportation Engineer to attend the Autodesk University User Conference November 30 December. 3, 2004, in Las Vegas, Nevada -- funds are available in Account No. 110-4300-413-3120. BB. REQUEST FOR RATIFICATION of Advertising Buys in Good Housekeeping Magazine for Fiscal Year 2004/05. Rec: By Minute Motion, ratify the expenditure of $40,945 for advertising buys in Good Housekeeping Magazine for FY 2004/05 -- funds are available in the current Marketing Budget. CC. REQUEST FOR APPROVAL of Financial Support for the 2-1-1 Social Services Hotline. Rec: By Minute Motion, approve the City of Palm Desert's financial participation in the 2-1-1 Social Services Hotline in the amount of $5,350 ($0.13 per resident) and appropriate said funds from the Unobligated General Fund to Account No. 110-4159-415-3090 for this purpose. 9 CITY OF PALM DESERT COMMUNITY SERVICES DIVISION CITY CLERK OPERATIONS INTEROFFICE MEMORANDUM To: From: Date: August 26, 2004 Subject: Request for Financial Support of 2-1-1 Social Services Hotline Honorable Mayor and Members of the City Council City Clerk On February 26, 2004, City Council concurred with the Public Safety Commission's recommendation to support the 2-1-1 non -emergency telephone number link to social services. CVAG's Public Safety and Executive Committees have subsequently endorsed the program and are asking for member cities' financial.support for implementation. Mayor Spiegel has asked that this item be placed on the August 26, 2004, City Council Agenda. The financial contribution by Palm Desert will be $5,350 per year ($0.13 per resident). This is comparable to the financial contribution made for the Trauma Intervention Program (TIP) of $5,082 ($0.12/resident, approved by City Council June 24, 2004), a program also available Valley -wide. Your approval of the following recommendation is, therefore, requested: By Minute Motion, approve the City of Palm Desert's financial participation in the 2-1-1 Social Services Hotline in the amount of $5,350 and appropriate said funds from the Unobligated General Fund to Account No. 110-4159-415-3090 for this purpose. Respectfully submitted, RAHELLE D. KLASSE , CITY CLERK Reviewed and approved: ti CARLOS .O GA CITY MANAGER - SHEILA RI GILLIGAN, CM FOR COMMUNITY SERVIC S Reviewed: PAUL S. GIBSON, DIRECTOR OF FINANCE/CITY TREASURER H:\WPdata\WPDOCSIMemosl2-1.1 NdnemerPhone. wpd CVAG COACHELLA VALLEY ASSOCIATION of GOVERNMENTS Blythe • Cathedral City • Coachella • Desert Hot Springs • Indian Wells • Indio • La Guinta • Palm Desert • Palm Springs • Rancho Mirage County of Riverside • Agua Caliente Band of Cahuilla Indians • Cabazon Band of Mission Indians • Torres Martinez Desert Cahuilla Indians MEMORANDUM TO: The Honorable Mayor Bob Spiegel City of Palm Desert and Chairman, CVAG Public Safety Committee FROM: Aurora Kerr, Director Community Resources Department DATE: August 11, 2004 RE: y< 1 * 06L 2 os`b- P. 0 3 "3s-o Q. '-12a'„.- 2-1-1 Social Services Hotline —Request to Agendize item on City of Palm Desert agenda for discussion and action Mayor Spiegel, in follow-up to action taken by the Public Safety Committee at their July 12t meeting, CVAG staff referred the 2-1-1 Social Services Hotline program to the Executive Committee for consideration and action. The recommendation and subsequent action by the Executive Committee at their August 2"a meeting is as follows: That the Executive Committee support the 2-1-1 Social Services Hotline and authorize staff to work with Inform Riverside, who will present the 2-1-1 Hotline to jurisdictions. Jurisdictions will be asked to take action to determine if they want to financially participate with the service. In follow-up to their action, I have attached the staff report for this item as presented to the Executive Committee and request that, as the Public Safety Committee member representing the City of Palm Desert, you place this item on your City's agenda for consideration and action. Gary Madden, Director of Inform Riverside, whose agency will oversee the 2-1-1 program will be available to attend to answer questions and/or provide a 10 minute powerpoint presentation to the Council. CVAG staff (myself) will also be available to attend. Please have your staff contact me at 346-1127 with the date that this item will be addressed by Council. Your assistance is greatly appreciated. :attachment akerr\HCRComm12004 staff reports12111trtopublicsafetyaug 10.atk 7 3-710 Fred Waring Drive, Suite 200 • Palm Desert, CA 92260 • (760) 346-1127 • FAX (760] 340-5949 COACH ELLA VALLEY ASSOCIATION of GOVERNMENTS DATE: August 2, 2004 TO: EXECUTIVE COMMITTEE FROM: Aurora Kerr, Director Department of•Community Resources RE: 2-1-1- Social Services Hotline G� P�'S °� 6,N1 o. t a STAFF RECOMMENDED MOTION: That the Executive Committee support the 2-1-1- Social Services Hotline and authorize staff to work with Inform Riverside who will present the 2-1-1 Hotline to jurisdictions. Jurisdictions wilt be asked to take action to determine if they want to financially participate with the service.. Public Safety Committee: Concurs (7/12/04) Human and Community Resources Committee: To take action at its 8/4/04 meeting BACKGROUND: Each year, CVAG committees formulate goals to address for the next year. As one of its goals for this fiscal year, the Human and Community Resources Committee (HCRC) chose: "Support for 2-1-1- Social Services Hotline." The 2-1-1 Information Hotline is a nationwide effort to link community services to a single source. It will also be serve as an information system that will assist and support homeland security and community preparedness efforts. By directing callers to one source, people will be provided direct access to social services. Callers can find assistance getting food, housing, drug treatment, crisis intervention or help to pay their electric bills. Just as 9-1-1 provides the direct access to emergency services on a 24-7 basis, 2-1-1 will also provide people direct access to social services on a 24-7 level. Currently, there are hundreds and hundreds of social service programs in Riverside County. But which one do you call for what? The 2-1-1 Hotline can provide information on flu shots, evacuation routes, help to crime victims, travelers aid,' help to non-English speaking people on comprehensive health and human service information, rural relief, inventory of shelter beds for homeless, reporting scams aimed at the elderly, assistance to local governments, parent support and education. The 2-1-1- provides an outlet for the non -emergency calls that can flood 9-1-1 centers X X X Volunteer Center of gverside (Aunty City 2-1-1 Hotline Contribution Grid • • ▪ err ''I • • • Help Stotts Hee City x Census 2000 $.13 per capita Banning 23,562 $3,063 Beaumont 11,384 $1,480 Blythe 12,155 $1,580 Calimesa 7,139 $928 Canyon Lake 9,952 $1,294 Cathedral City 42,647 $5,544 22,724 $2,954 Coachella Corona 124,966 $16,246 Desert Hot Springs 16,582 $2,156 Hemet 58,812 $7,646 Indian Wells 3,816 $496 49,116 $6,385 Indio La Quints 23,694 $3,080 Lake Elsinore 28,928 $3,761 Moreno Valley 142,381 $18,510 Murrieta 44,282 $5,757 Norco 24,157 $3,140 Palm Desert 41155 , 5,350 - -�.-- Palm Springs 42,807 $5,565 Perris 36,189 $4,705 Rancho Mirage 13,249 $1,722 Riverside 255,166 $33,172 San Jacinto 23,779 $3,091 Temecula 57,716 $7,5031 Target launch date for 2-1-1 service in Riverside County: July 1 St, 2005 PO Box 5376 • Riverside, CA 92517-5376 1060 University Avenue, Suite 212 909/686-4402 • Fax 909/686-7417 14 July, 2004