HomeMy WebLinkAboutSUPPTL INFO - 211 Riv Cnty Pgrm `�olunteer Center of �}verside County
L/R'�G%�� PGOP6G %�' NGGd (ylC� Ti`OBG �i�0 (�Q�' T1G�
2060 Urrversily Avenue Ste.212
Po eox��s April 19, 2007
Rirerside,CA 92517-5376
951I686�4402
9511686-7417 Fax
wwW.vcrivco.org
Carios L. Ortega
City of Palm Desert
73-510 Fred Waring Drive
Palm Desert, CA 92260-2578
Dear Mr. Ortega,
Thank you for your previous support of 2-1-1 Riverside County, a program of Volunteer Center of Riverside County
(VCRC). It has been a successful year for 2-1-1. Call volume has increased overall by 50°�over the same period
last year. In some communities the increase was much more dramatic. The quarterly reports you received give you
an idea of the types of referrals 2-1-1 callers request and how call volumes have jumped.
Since July 1, 2005, VCRC increased service hours from 55 hours per week to 168 hours per week. Every call, at
any hour, is connected with a Vained Information 8�Referral Specialist. Endorsements from the Riverside County
Board of Supervisors, United Way, Coachella Valley Association of Govemments, Westem Riverside Council of
Govemments, Community Action Partnership, Bank of America and Majestic Realty Foundation have helped to
develop 2-1-1 as a responsive, vital service.
All of the cities of Riverside County are asked to partner in providing this valuable service at the rate of 13 cents per
resident.This annual support ensures that 2-1-1 Riverside County can be available when people from the Cityr of
Riverside call for information or for help in resolving critical needs.An invoice for the City of Riverside contribution is
enclosed. Payment will extend through FY 2007-2008.Two original signatured copies of the Memorandum of
Understanding for 2007/2�8 is enclosed. Please keep one copy for your records and retum one copy with original
signatures to the Volunteer Center.Any questions can be directed to me at 951-686-4402. Thank you for your
support to keep 2-1-1 available for your residents, 24 hours a day,every day.
Sincerely,
���-�- �- a.���-
�
Mary E. Salvador
Chief Executive Officer
Enc. 4
Who calls 2-1-1?
A mother seeking chiMcare for her special needs child.A 12 y�ear o!d gi►f needing medical attention not provided by her foster parenfs.
A senior who wants to donate a used wheelchair.2-1-1 is available to Get Help and Give Help.
� n HELPIine: Crisis/Suicide Intervention • 2-1-I Inform Riverside Co�mty• TAP:Transportation Access Progam
Senior Ombudsman Suvices • Volunteer Connection •
u+ura M.r e�me ir.ne v.em
+-. Altemative Sentencing Program • Shared Housing
�ECEIVED
� z� ?�o�
Volunteer Center of Riverside County ��ci°r�Fr MAN�o�Rr �11VOIC@
.
2060 University Avenue
P.O. Box 5376 DATE INVOICE#
Riverside, CA 92517-5376
4/19/2007 07-0810
(951)686-4402 Telephone, (951)686-7417 Fax
BILL TO SHIP TO
City of Palm Descrt
Mc Carlos I..Ortcga,City Managcr
73-510 I�rcd Waring Urivc
Yalm Dcscrt.CA 92260
DUE DATE PURCHASE ORDER NO. ACCOUNT# PERIOD COVERED
7/I/2007 0405-06 07/2007-06/2008
ITEM DESCRIPTION QTY RATE CLASS AMOUNT
4480 Information& Referral Services(21 I Program) 41,155 0.13 21 -21 1/Inform... 5,350.15
For Period:July 1,2007-Junc 30,2008
Total $�,350.IS
Balance Due $5,350.15
MEMORANDUM OF UNDERSTANDING between
VOLUNTEER CENTER OF RIVERSIDE COUNTY (VCRC)
and Contract No. C26500
Citv of Palm Desert
� for
Information and Referral Services via toll-free or 211 Number
WHEREAS, the City desires VCRC to provide information and referral services to callers,
toll-free, via an 800 number or 211; and
WHEREAS, people in need require 24-hour response to their inquiries about local human
services; and
WHEREAS, VCRC is a contractor which has the experience and ability to provide such
services; and
WHEREAS, the City and the VCRC wish to enter into an agreement whereby VCRC will
furnish such services;
NOW THEREFORE, the City and the VCRC mutually agree to the following tenns and
conditions:
I. VCRC's RESPONSIBILITIES
A. Coordinate with all telephone providers to route 211 calls to VCRC.
B. Provide all equipment necessary for the performance of this agreement and shall
be responsible for the maintenance of said equipment.
C. Maintain an up-to-date database of community heafth and human services for
Riverside County.
D. Employ trained Information and Referral Specialists to take calls from the public in
search of services and refer callers to appropriate agencies to meet their needs.
E. Coordinate collaborative efforts to help communities build capacities for meeting
the health and human service needs of the public.
F. Identify gaps in services and inform funders and service providers about those
gaps.
G. Educate the public about available services.
H. Work with the City officials to establish a protocol for non-emergency information
and referral during disasters.
I. Provide annual service reports of information and referral requests from zip codes
within the City limits.
II. THE CITY's RESPONSIBILITIES :
A. Serve as the primary focal point in the community for connecting people with City
department information and referral.
B. Refer callers to appropriate agencies and services to meet their needs, including
2-1-1 Riverside Countv, a program of VCRC.
C. Solicit input from the population served to help shape services, design programs, and
evaluate the impact of services on the community and provide the solicited infoRnation
to VCRC.
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Contract No. C26500
III. MUTUAL RESPONSIBILITIES
A. The City and VCRC will work together to develop appropriate relationships, and
make every effort not to duplicate efforts.
B. The City and VCRC will make every effort not to approach funders to duplicate
programs that may be provided by partnering agencies.
C. The City and VCRC wilt strive to educate the community about our individual roles
and missions, and will work to mutually promote our roles.
D. The City and VCRC agree to communicate regularly and nurture our
collaboration, and will ensure that partner nefinrorks are included in the
development of appropriate community initiatives.
E. The City and VCRC will work together to develop an effective community plan for
sharing information in local disasters.
F. The City and VCRC will work together closely and build upon the activities of
each. This may involve numerous vehicles such as:
1. Links to connect respective web sites.
2. Participation with 211 Steering Committee meetings.
IV. FISCAL PROVISIONS
A. The City agrees to pay VCRC an annual amount of$5,350.15 (41,155 (population)
13¢) for the services to be performed hereunder.
B. The City agrees to pay.annually, unless some other method of payment is mutually
agreed to in writing.
C. VCRC agrees to submit annual invoices to the City.
V. INDEPENDENT CONTRACTOR
In the perFormance of the obligations under this agreement, it is understood and agreed
that VCRC is at all times acting and pe�forming services as an independent contractor,
and the City shall exercise no control or direction over the manner and means by which
VCRC performs its obligations under this contract, except as herein stated. VCRC will
report to a contract administrator appointed by the City. All persons employed by or
volunteering for VCRC in the performance of VCRC's services and functions shall be
considered employees, volunteers, and agents of VCRC. No person employed or
volunteering for VCRC shall be entitled to a City pension, civil service, or any status or
right, nor shall he or she be deemed to be a City employee as a result of this Agreement.
Additionally, all persons employed by or volunteering for VCRC shall not represent
themselves to be affi{iated with the City.
YI. INDEMNIFICATION
VCRC promises and agrees to defend, protect, indemnify, and save harmless the City, its
officers, agents, and employees, from and against any, and all claims, demands, and
liability for damages for personal injury or property damage suffered by reason of any act
or omission of VCRC, or VCRC's employees, volunteers, agents, or contractors, or by
reason of any dangerous or defective condition caused or permitted by VCRC or VCRC's
employees, volunteers, agents, or contradors.
The City promises and agrees to defend, indemnify, and save harmless VCRC, its
officers, empioyees, and volunteers from afi claims, demands, and liability for damages for
personal injury or property damage suffered by reason of any act or omission of the City
or the City's ofFcers or employees, or by reason of any dangerous or defective condition
caused or permitted by the City of the City's officers or employees, except where such
action, omission, or condition is caused by or is the result of an action, omission, or
request of VCRC or VCRC's officers, employees, or volunteers or is alleged to arise out of
the execution of this Agreement.
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VII. INSURANCE Contract No. C2650�
A. VCRC shall secure and maintain throughout the contract period and any
extensions thereof, professional liability insurance, public liabiliry insurance,
property damage, and vehicle liability insurance effective as of the effective date of
this Agreement, and shall be protected from claims for damages for personal
injury, including accidental death, as well as from claims for property damage
which may arise from operations from this Agreement. Said insurance shall be
maintained in full force and effect during the term of the Agreement or renewals or
extensions thereof. Such a policy shall be for not less than $1,000,000, for
injuries, including accidental death, to anyone person and, subject to the same
limit for each person, in an amount not less than $1,000,000 on account for any
one occurrence, and $1,000,000 for property damage, and shall be placed with a
company authorized to conduct business in the State of Califomia. The City shall
be named as an additional insured on all policies and/or cert�cates of insurance.
Copies of all policies or cert�cates shall provide for thirty (30) days written notice
to the City prior to any reduction in coverage or cancellation. Such insurance
coverage shall be primary and shall not require any contribution by the City or by
the City's insurance camers.
The amass of such insurance shall not be deemed a limitation of VCRC's
agreement to save and hold harmless and if the City becomes liable for an amount
in excess of the insurance, VCRC will save and hold the City harmless from the
whole thereof.
B. VCRC shall secure and maintain throughout the term of this Agreement, Worlcers'
Compensation insurance as prescribed by the laws of the State of Califomia. A
certificate evidencing such coverage shall be filed with the City Managers Office.
Said certificate shall provide that the City will be given at least thirty (30) days
written notice prior to cancellation.
VIII. TERM
This MOU shall be in effect from July 1, 2007 through June 30, 2008, but may be
terminated earlier in accordance with Section IX.
IX. EARLY TERMINATION
A. For Cause. If either party fails to perform any duties or obligations imposed on it
by this Agreement and such failure continues for thirty (30) days after Hmtten
notification by one party to the other, then this Agreement will be in breach and the
party providing such notice may terminate this Agreement immediately thereafter.
B. Without Cause. Either party at any time may terminate this Agreement without
cause upon giving of thirty (30) days prior written notice to the other of such intent
to terminate at the address set out in Section of this Agreement.
C. Reimbursement of Compensation. If this Agreement is terminated prior to the end
of the term set forth in Section, VCRC shall be compensated on a pro rata basis.
X. NOTICES
Notices shall be deemed given under this MOU when in writing and personally delivered
or placed in the U.S. Mail, first class, postage prepaid, addressed as follows:
City: Carios L. Ortega
City Manager
City of Palm Desert
73-510 Fred Waring Drive
Palm Desert, CA 92260-2578
VCRC: Volunteer Center of Riverside County
P. O. Box 5376
Riverside, CA 92517-5376
3
Contract No. C26500
XI. GENERAL PROVISIONS
A. This MOU constitutes the entire agreement between the parties. No waiver of any
term or condition of this Agreement shall be deemed a continuing waiver hereof.
This Agreement is binding upon VCRC and their successors and assignees.
Except as otherwise provided herein, VCRC shall not assign, sublet, or transfer its
interest in this Agreement or any part thereof without the prior written consent of
the City. Any such assignment shall, at the option of the City, immediately void
this Agreement.
B. Any altemations, variations, modifications, or waivers of provisions of the MOU,
unless specfically allowed in the MOU, shall be valid only when they have been
reduced to writing, duly signed and approved by the Authorized Representatives of
both pa�ties as an amendment to this MOU. No oral understanding or agreement
not incorporated herein shall be binding on any of the Parties hereto.
XII CONCLUSION
A. This MOU, consisting of four pages, is the full and complete document describing
services to be rendered by VCRC and the City including all covenants, conditions,
and benefits.
B. The signatures of the Parties affixed to this MOU affirm that they are duly
authorized to commit and bind their respective agencies to the terms and
conditions set forth in this document.
City of Palm Desert
Date By
City Manager
Date By
VOLUNTEER CENTER OF RIVERSIDE COUNTY
Date �'"� ���7 By .
Date `"� � � � U� ey Y�l�.
Chief xecutive Officer
4