HomeMy WebLinkAboutC27880 MOU 211 Information & Referral SvcsX I
CITY OF PALM DESERT
Community Services Division
Staff Report
REQUEST: REQUEST FOR APPROVAL OF MEMORANDUM OF
UNDERSTANDING BETWEEN THE VOLUNTEER CENTER OF
RIVERSIDE COUNTY AND THE CITY OF PALM DESERT AS IT
RELATES TO PARTICIPATION IN THE 2-1-1 RIVERSIDE COUNTY
PROGRAM
SUBMITTED BY: Patricia Scully, CFEE, Senior Management Analyst
DATE: July 10, 2008
CONTENTS: Memorandum of Understanding
RECOMMENDATION:
By Minute Motion: 1) Authorize the Mayor to execute a Memorandum of Understanding between
the Volunteer Center of Riverside County and the City of Palm Desert as it relates to
participation in the 2-1-1 Riverside County Program (Contract No. C27880 ); 2) appropriate
$6,467.76 from the unobligated General Fund to Account No. 110-4159-415-3090.
EXECUTIVE SUMMARY:
The City of Palm Desert is an active participant in the 2-1-1 Riverside County Program, and this
agreement will allow the City's continued participation for the 2008/2009 Fiscal Year.
BACKGROUND:
On January 13, 2005, the Palm Desert City Council approved a Memorandum of Understanding
with the Volunteer Center of Riverside County (VCRC) for the City's participation in the 2-1-1
Riverside County Program. This program is a referral service for residents of Riverside County,
which enables callers to receive information about available programs and services throughout
the County.
This program will provide a venue for Palm Desert residents and visitors to receive information
and referral services to callers via an 800 number or 2-1-1. These services include a 24-hour
response to inquiries about local human services with contracting agencies via trained staff who
have the experience and ability to provide such services , which include basic human needs
resources, including food, clothing, and shelter, physical and mental health resources; drug and
alcohol intervention and rehabilitation; employment support including job training and
transportation assistance; support for senior citizens and people with disabilities; support for
children, youth, and families; child care services; legal help; hospice care; summer camps and
recreation programs; and protective services.
CITY COUNCIL STAFF REPORT JULY 10, 2008
RE: MOU BETWEEN THE VOLUNTEER CENTER OF RIVERSIDE COUNTY AND
CITY OF PALM DESERT AS IT RELATES TO PARTICIPATION IN THE 2-1-1
RIVERSIDE COUNTY PROGRAM
The attached Memorandum of Understanding is a continuation of the previously approved one
and reflects an increase of $1,117.61 from prior year funding. Therefore, staff recommends that
the City Council authorize the Mayor to execute the subject Memorandum of Understanding and
authorize payment of the Fiscal Year 2008/2009 invoice in the amount of $6,467.76 from the
unobligated General Fund.
PATRICIA SCULLY, CFEE
SENIOR MANAMENT ANALYS
ALJ
/ SHEILA R. Ottil AN
ACM/COMMUNITY SER
PS:mpg
PAUL S. (B
FINANQDIRECTOR/CITY TREASURER
CARLOS L. ORT A
CITY MANAGER
CITY COUNCIL hCTION: DENIED
APPROVED
RECEIVED OTHER
DTI
AYES:
NOES: nf')(ie
ABSENT : ()/)
.ABSTAIN: J[)f r- ,
VERIFIED BY: V--
lriginal on File withl City Clerk's OffirE
`�olunteer Center of �verside County
Li,r�i,r� Paafi�e i,r NGGcI W t� T�oBe �/,�o ('a�r �fa�p
2060 University Avenue Ste.212
Po aoX��s May 1,2008
Riverside,CA 925f 7-5376
951/686�4402
951/686-7417 Fax
www.vaivco.org
Carlos L. Ortega
City of Palm Desert
73-510 Fred Waring Drive
73-510 Fred Waring Drive
Paim Desert, CA 92260-2578
Dear Mr. O�tega,
Thank you for your previous suppat of 2-1-1 Riverside County,a program of Volunteer Center of Riverside County (VCRC). It
has been a successful year for 2-1-1.Call voiume has increased over�l by 50%over�e same period last year. In some
communities the inc�ease was much more dramatic.The quarterhr reporis you received give you an idea of the types of
referrals 2-1-1 callers request and how call volumes have jumped.
Since July 1, 2005,VCRC increased service hours from 55 hours per week to 168 hours per week. Every call, at any hour, is
connected with a trained Information&Referral SpecialisL Endorsements from the Riverside County Board of Supervisors,
United Way,Coachella Valley Association of Govemments, Westem Riverside Counal of Governments,Community Action
Partnership, Bank of America and Majestic Realty Foundation have helped to develop 2-1-1 as a responsive,vital service.
All of the cities of Riverside County are asked to partner in providing this valuable service at the rate of.13 cents per resident.
This annual support ensures that 2-1-1 Riverside County can be available when people from the City of Palm Desert call for
information or for help in resolving critical needs.M invoioe for i�e City of Palm Dese�t contribu6on is enclosed. Payment will
extend through FY 2008-2009.Two original signatured copies of the Memo�andum of Understanding for 200812009 is
enclosed. Please return one original,fully executed MOU.My questions can be directed to me at 951-686-4402.Thank you
for your support to keep 2-1-1 available for your residents,24 hours a day,every day.
Sincerely,
���-� � {�c',c,Q�VC� ���'r'
Mary E. Salvador-Sheets
Chief Executive Offtcer
Enc. 4
Who calls 2-1-1?
A mother seeking childcane for her special needs child.A 12 year old girl needing med'�cal attenfion not provided by
her fiosfer parienfs.A senior who wanfs to donafe a used wf►eelchair.
2-1-1 is available fo Gef Help and Give Help.
�n HELPIinc: Crisis/Suicide Intcrvention • 2-1-1 Infortn Riverside County• TAY:Transportation Access Program
Senior Ombudsman Services • Voluntecr Connection •
um�w w.r��n.i.�,d v.u.y.
�-. Altemative Sentencing Progam • Shared Housing
' MEMORANDUM OF UNDERSTANDING between Contract No. c2�sso
VOLUNTEER CENTER OF RIVERSIDE COUNTY (VCRC)
. and
City of Palm Desert
for
Information and Referral Services via toll-free or 211 Number
WHEREAS, the City desires VCRC to provide information and referral services to callers,
toll-free, via an 800 number or 211; and
WHEREAS, people in need require 24hour response to their inquiries about local human
services; and
WHEREAS, VCRC is a contrador which has the experience and ability to provide such
senrices; and
WHEREAS, the City and the VCRC wish to enter into an agreement whereby VCRC will
fumish such services;
NOW THEREFORE, the City and the VCRC mutually agree to the following terms and
conditions:
I. VCRC's RESPONSIBILITIES
A. Coordinate with all telephone providers to route 211 calls to VCRC.
B. Provide all equipment necessary for the performanc�e of this agreement and shall
be responsible for the maintenance of said equipment.
C. Maintain an up-to-date database of community heaith and human services for
Riverside County.
D. Employ trained Information and RefeRal Specialists to take calls from the public in
search of services and refer callers to appropriate agencies to meet their needs.
E. Coordinate collaborative efforts to help communities build capacities for meeting
the health and human service needs of the public.
F. Identify gaps in services and infom� funders and senrice providers about those
gaps.
G. Educate the public about available services.
H. Work with the City officials to establish a prot000l for non-emergency information
and referral during disasters.
I. Provide annual service reports of information and referral requests from zip codes
within the City limits.
II. THE CITY's RESPONSIBILITIES :
A. Serve as the primary focal point in the community for oonnecting people with City
department information and referral.
B. Refer callers to appropriate agencies and services to meet their needs, including
2-1-1 Riverside County, a program of VCRC.
C. Solicit input f�om the popufation served to help shape services, design programs, and
evaluate the impad of services on the community and provide the solicited information
to VCRC.
D. To produce a public service announcement video for the Cities' local community cabte
channel.
1
' Contract No. C27880
III. MUTUAL RESPONSIBILITIES
A. The City and VCRC will work together to develop appropriate relationships, and
make every effort not to duplicate efforts.
B. The City and VCRC will make every ef�ort not to approach funders to duplicate
programs that may be provided by partnering agencies.
C. The City and VCRC will strive to educate the community about our individual roles
and missions, and will work to mutually promote our roles.
D. The City and VCRC agree to communicate regularly and nurture our
collaboration, and will ensure that partner networks are included in the
development of appropriate community initiatives.
E. The City and VCRC will work together to develop an effective community plan for
sharing information in local disasters.
F. The City and VCRC will work together Gosely and build upon the activities of
each. This may involve numerous vehicles such as:
1. Links to connect respective web sites.
2. Participation with 211 Steering Committee meetings.
IV. FISCAL PROVISIONS
A. The City agrees to pay VCRC an annual amourrt of$6,467.76 (49,752 (population)
.13¢)for the services to be performed hereunder.
B. The City agrees to pay annually, unless some oit�er method of payment is mutually
agreed to in writing.
C. VCRC agrees to submit annual invoices to the City.
V. INDEPENDENT CONTRACTOR
In the perFormance of the obligations under this agreement, it is understood and agreed
that VCRC is at all times acting and perfoRning services as an independent contractor,
and the City shall exercise no control or direcdon over the manner and means by which
VCRC performs its obligations under this contract, except as herein stated. VCRC will
report to a contract administrator appointed by the City. All persons employed by or
volunteering for VCRC in the performance of VCRC's services and functions shall be
considered employees, volunteers, and agents of VCRC. No person employed or
volunteering for VCRC shall be entitled to a City pension, civil service, or any status or
right, nor shall he or she be deemed to be a City employee as a result of this Agreement.
Additionally, all persons employed by or volunteering for VCRC shall not represent
themselves to be affiliated with the City.
V!. lNDEMNIFICATION
VCRC promises and agrees to defend, protect, indemnify, and save haRnless the City, its
officers, agents, and employees, from and against any, and all Gaims, demands, and
liability for damages for personal injury or property damage suffered by reason of any aci
or omission of VCRC, or VCRC's employees, volurrteers, agents, or contractors, or by
reason of any dangerous or defective condition caused or permitted by VCRC or VCRC's
employees, vo{unteers, agents, or contractors.
The City promises and agrees to defend, indemnify, and save haRnless VCRC, its
officers, employees, and volunteers from all Gaims, demands, and liability for damages for
personal injury or property damage suffered by reason of any act or omission of the City
or the City's o�cers or employees, or by reason of any dangerous or defective condition
caused or permitted by the City of the City's offrcers or employees, except where such
action, omission, or condition is caused by or is the result of an action, omission, or
request of VCRC or VCRC's officers, employees, or volunteers or is alleged to arise out of
the execution of this Agreement_
VII. INSURANCE
2
Contract No. C2788Q
' A. VCRC shall secure and maintain throughout the contract period and any
extensions thereof, professional liability insurance, public liability insurance,
, property damage, and vehiGe tiability insurance effective as of the effective date of
this Agreement, and shall be protected from claims for damages for personal
injury, including accidental death, as well as from Gaims for property damage
which may arise from operations from this Agreement. Said insurance shall be
maintained in fu�l force and effect during the term of ihe Agreement or renewals or
e�ensions thereof. Such a policy shall be for not less than $1,000,000, for
injuries, including accidental death, to anyone person and, subject to the same
limit for each person, in an amount not less than $1,000,000 on account for any
one occuRence, and $1,000,000 for property damage, and shall be placed with a
company authorized to conduct business in the State of Califomia. The City shall
be named as an additional insured on all policies and/or certificates of insurance.
Copies of all policies or certiflcates s(iall provide for thirty (30) days written notice
to the City prior to any reduction in coverage or canoellation. Such insurance
coverage shall be primary and shall not require any contribution by the City or by
the City's insurance carriers.
The amass of such insurance shall not be deemed a limitation of VCRC's
agreement to save and hold harmless and if the City beoomes liable for an amount
in excess of the insurance, VCRC will save and hold the City harmless from the
whoie thereof.
B. VCRC shall secure and maintain throughout the term of this Agreement, Workers'
Compensation insurance as prescribed by the laws of the State of Califomia. A
certificate evidencing such coverage shall be filed with the City Manager's Office.
Said cert�cate shall provide that the City will be given at least thirty (30) days
written notice prior to canoellation.
VIII. TERM
This MOU shalt be in effect from July 1, 2008 through June 30, 2009, but may be
terminated earlier in accordance with Section IX.
IX. EARLY TERMINATION
A. For Cause. If either party fails to perform any duties or obligations imposed on it
by this Agr�eement and such failure corrtinues for thirty (30) days after written
notification by one party to the other, then this Agreement will be in breach and the
party providing such nofice may terminate this Agreement immediately thereafter.
B. Without Cause. Either party at any time may terminate this Agreement without
cause upon giving of thirty (30) days prior written notice to the other of such intent
io terminate at the address set out in Sedion of tt�is Agneement.
C. Reimbursement of Compensation. If this Agreement is terminated prior to the end
of the terrn set forth in Section,VCRC shall be compensated on a pro rata basis.
X. NOTICES
Notices shall be deemed given under this MOU when in writing and personally delivered
or placed in the U.S. Mail, first Gass, postage prepaid, addressed as follows:
City: Carlos L. Ortega
City Manager
City of Palm Desert
73-510 Fred Waring Drive
Palm Desert, CA 92260-2578
VCRC: Volunteer Center of Riverside County
P. O. Box 5376
Riverside, CA 92517-5376
3
' Contract No. C27880
. XI. GENERAL PROVISIONS
A. This MOU constitutes tt�e entire ag�ement between the parties_ No waiver of any
term or condition of tfiis Agreement shall be deemed a o�ntinuing waiver hereof.
This Agreement is binding upon VCRC and their successors and assignees.
F�ccept as othervvise provided herein, VCRC shall not assign, sublet, or transfer its
interest in this Agreement or any part thereof without the prior written consent of
the City. Any such assignment shall, at the option of the City, immediately void
this Agreement.
B. Any altemations, variations, modifications, or waivers of provisions of the MOU,
untess specifically allowed in the MOU, shaN be vaiid oniy when they have been
reduced to writing, duly signed and approved by the Authorized Representatives of
both parties as an amendment to this MOU. No oral understanding or agreement
not incorporated herein shall be binding on any of the Parties hereto.
XII GONCLUSION
A. This MOU, consisting of four pages, is the full and complete document describing
services to be rendered by VCRC and the City including a!I vovenants, conditions,
and benefits.
B. The signatures of the Parties affixed to this MOU affirm that they are duly
authorized to commit and bind their respective agencies to the terms and
conditions set forth in this document.
City of Palm Desert
Date By
City Manager
Date By
VOLUNTEER CENTER OF RIVERSIDE COUNTY
Daie By
�
Date �J � By �'1Gt 2� {�.�i13(�d� ��-�,"fi�
CI ef Executive Officer
4
Volunteer Center of Riverside County
DATE Invoice#
2060 University Avenue
P.O. Box 5376 OS/O1/2008 2008 - 09
Riverside, CA 92517
(951) 686-4402
Receipt
Carlos L. Ortega
City of Palm Desert
73-510 Fred Waring Drive
Palm Desert, CA 92260-2578
ITEM DESCRIPTION QTY. RATE AMOUNT
1 2-1-1 Information& Referral —per city 49,752 $ .13 $6,467.76
resident access
I�'or your tax recorcts: Our Federal Tar ID # is 95-228725U
$6,467.76
Phone # Fax #
951-686-4402 951-686-7417
" V oCunteer enter o iversid�e ount
C f �� C y
�iK�i�r� Peo�o�e i� /(�eecl W t!� T/cose W�o �'a� �e p
� � • • • • •� I
• � Bi�er�ide Co�t7�� �
•� • �
'' � �l • • • ,
• •
� ge,t�shrb He�ne
� �
• • � • �
•Information & •Resources for•
Referrals�
Youth Programs Health Care
Volunteering Housing
Legal Help Food
Employment I Advocacy
1
Dial
,.
� �
. .
,
24 Hours a Day �. �'
7 Days of the Week ; �, �� �
��
Free & Confidential .,�,
Call 2-1-1 ��
,
Or dial
800-464-1123 '�
� Call 91 1 for Emergencies
�: ��
�l
P.O. Box 5376,Riverside,CA 92517 � Phone(951)686-4402 � Fax (951)686-7417
• ` �
��i united Wa�oltne�ntane Wlleys
r..r.M�+r
_ V oCunteey Centey o iveysid�e Count
f �'� y
�i�r�i�r� Peop�e i,r /(�eea� �t/� T/�ose �I/!�o (�a�r �fe p
� , . .. . ..
. � • Rlwrsld�County�1.
• COII • • �
.
j Help Starts Here .
•�� , � �
Frequently Asked Questions
2-1-1 is an easy to remember telephone number that connects people with important community ser-
vices and volunteer opportunities in Riverside County. For emergencies, individuals are instructed to
dial 9-1-1.
2-1-1 provides callers* with information about, and referrals to, health and human services for every
day needs, and in times of crisis. For example, 2-1-1 can offer access to the following types of services:
Basic human needs resources including food, clothing and shelter
Physical and mental health resources
Drug and alcohol intervention and rehabilitation
Employment support including job training and transportation assistance
Support for senior citizens and people with disabilities
Support for children, youth and families
Childcare services
Legal help
Hospice Care
Summer Camps and recreation programs
Protective Services
The Volunteer Center of Riverside County was approved as the 2-1-1 provider for Riverside County by
the California Public Utilities Commission and is working with First 5 Riverside, United Way and other
organizations to fund start-up costs and ongoing operations.
2-1-1 will be funded by United Way agencies in Riverside County, First 5 Riverside, Riverside County,
Cities, Foundations, Fundraising and Public Support.
Contact the `2-1-1 Program Director' of the Volunteer Center of Riverside County (951) 686-4402.
Contact the `Chief Executive Officer' of the Volunteer Center of Riverside County (951) 686-4402.
Visit our Website: www.vcrivco.org