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HomeMy WebLinkAboutCal COPS Funds - CDR Conference Jan 26-30,2009 � CITY OF PALM DESERT .�.�—= �--��--� ��, � � , ,�� �```�' ��'� � 1 Community Services Division :T ...�f-. � � -- -�T� ' • Staff Report . REQUEST: REQUEST FOR APPROVAL OF CAL COPS FUNDS EXPENDITURE TO SEND THE PALM DESERT POLICE DEPARTMENT'S COMMERCIAL VEHICLE ENFORCEMENT OFFICER TO A CRASH DATA RECORDER(CDR) CONFERENCE IN HOUSTON, TEXAS, JANUARY 26-30, 2009 SUBMITTED BY: Patricia Scully, CFEE, Senior Management Analyst DATE: November 20, 2008 CONTENTS: Memorandum from Lt. Andrew Shouse dated November 5, 2008 RECOMMENDATION: By Minute Motion, approve the expenditure of $3,077.10 from the Cal COPS (Supplemental Law Enforcement Services Funding/SLESF) Grant funds to send the Palm Desert Police Department's Commercial Vehicle Enforcement Officer to a Crash Data Recorder(CDR)Conference in Houston,Texas, January 26-30,2009. Funds are available in the Cal COPS 2008/09 Account, #229-4210-422-3914, and no appropriation is needed or requested. BACKGROUND: At its meeting of November 12, 2008, the Palm Desert Public Safety Commission voted unanimously to recommend that the City Council authorize the expenditure of$3,077.10 from the Cal COPS (Supplemental Law Enforcement Services Funding/SLESF) Grant funds to send Officer Mark Hanson, who is currently assigned to the Palm Desert Police Department's Commercial Vehicle Enforcement position, to a Crash Data Recorder(CDR) Conference in Houston, Texas, scheduled to be held January 26-30, 2009. This conference will include a three-day training course on the Crash Data Retrieval System and a two-day Train-the-Trainer certification. With CDR training, Palm Desert Police Department traffic accident investigators can retrieve information from an automobile's Power Control Module (PCM) or "black box." Depending on the year, make, and model of the vehicle, a myriad of information may be CITY COUNCIL STAFF REPORT NOVEMBER 20, 2008 RE: REQUEST FOR APPROVAL OF CAL COPS FUNDS EXPENDITURE TO SEND THE PALM DESERT POLICE DEPARTMENT'S COMMERCIAL VEHICLE ENFORCEMENT OFFICER TO A CRASH DATA RECORDER (CDR) CONFERENCE IN HOUSTON, TEXAS, JANUARY 26-30, 2009 obtained, which is outlined in the attached memorandum. This data is extremely beneficial to law enforcement officers assigned to investigate tra�c collisions. Examples of when the data may become most beneficial are during fatal collisions, major injury collisions, DUI collisions, or any collisions involving the potential for prosecution or significant liability of any type. The total cost for this training is$3,077.10 and includes tuition, travel, lodging, and meals. Funding is available in the 2008/09 Cal COPS Account, #229-4210-422-3914, and no appropriation is needed or requested. Staff and the Palm Desert Public Safety Commission recommend that the City Council approve this expenditure to provide vital education in investigating collisions and other traffic-relat ssues in the City of Palm Desert. � , < • ��'V PATRICIA SCULLY, CFEE HEILA R. G LLI AN SENIOR MANAGEMENT ANA T ACM/COMMUNITY SE CES P L S. GIBSON CARLOS L RTEGA FINANCE DIRECTORCITY TREASURER CITY MANAGER SRG:mpg �ITY COUNCIL ACTION: APPROVED ✓_,� DENIED �ECEIVED OTHER , �TI DATF ' _ �,YE S: , NUES: 2 �SENT: e �iBSTAIN• , i�E�tIFIED BY: �riginal on File wit City Clerk' s OffirE. PALM DESERT POLICE DEPARTMENT ,� Served by the Riverside County Sheriffs Department Stanley Sniff, Sheriff- Coroner , TO: Palm Desert Public Safety Commission November 5, 2008 FROM: Lieutenant Andrew Shouse SUBJECT: Request to expend funds for training: Crash Data Recorder Conference, January 26-30, 2009 Houston, Texas REQUEST The Palm Desert Police Department would like to request authorization to expend $3,077.10 in CAL Cops funds to send Officer Mark Hanson, who is currently assigned to the Palm Desert Police Department's Commercial Vehicle Enforcement position, to a Crash Data Recorder (CDR) Conference in Houston, Texas, January 26-30, 2009. This conference will included a three day training course on the Crash Data Retrieval System and a two day Train-the-Trainer certification. With CDR training our traffic accident investigators can retrieve information from an automobile's Power Control Module (PCM) or "black box". Depending on the year, make and model of the vehicle the following information may be obtained: Vehicle speed (in five one-second intervals preceding impact) Engine speed (in five one-second intervals preceding impact) Brake status (in five one-second intervals preceding impact) Throttle position(in five one-second intervals preceding impact) Driver's seat belt state (On/Of� Passenger's airbag enabled or disabled state (On/Of� Airbag Warning Lamp status (On/Of� Time from vehicle impact to airbag deployment Maximum Delta-V (DV ) for near-deployment event Delta-V ( DV )vs. time for frontal airbag deployment event Time from vehicle impact to time of maximum Delta-V (DV) Time between near-deploy and deploy event(if within 5 seconds) Low tire pressure warning system status Traction control status Anti lock brake status Transmission range Service engine lamp status Vehicle door 2/4 status open/closed Outside air temperature in degrees F Passenger seat belt switch Yaw rate Lateral acceleration Steering wheel angle PDOF/Principal direction of force degrees This data is extremely beneficial to law enforcement officers assigned to investigate traffic collisions. Examples of when the data may become most beneficial are during ' fatal collisions, major injury collisions, DUI collisions or any collision involving prosecution or significant liability. The total cost for the training is $3,077.10. This includes tuition for courses, travel, lodging and meals. Tuition: $1,575.00 Travel: $415.00 Lodging: $737.10 Meals $350.00 Total: $3,077.10 COST ANALYSIS: If authorized, the total cost for this training conference would be $3,077.10. Source of the funds is CAL Cops funding account# 229-4210-422-3914. Thank you for your consideration. Lieutenant Andrew Shouse Assistant Chief of Police RIVERSIDE COUNTY SHERIFF'S DEPARTMENT Palm Desert Station Stanley Sniff, Sheriff- Coroner November 3, 2008 � TO: Sgt. Doyle /Lt. Shouse FROM: Deputy M. Hanson #2617 SUBJECT: Crash Data Recorder Conference/Train the Trainer Training This memo is being submitted in reference to upcoming training scheduled in January 26- 30, 2009. The training is the annual CDR User's Conference and Train the Trainer Course being offered in Houston Texas. This conference and the training are only offered once a year and only at this location. The CDR User's Conference is offered annually in Houston, TX. This is a comprehensive conference to publish Crash Data Retrieval System (CDR) related information in the form of papers, data compendium and the like. It covers legal issues, legislation, user applications, and future developments. Subject matter experts from around the world present on the newest topics and research regarding CDR. This CDR Technician Course Train-the-Trainer Certification course is an opportunity for qualified and experienced CDR Data Analysts to train others to the Technician Level. This course provides qualified individuals with an opportunity to teach the one day CDR Technician Course; the prerequisite to the CDR Data Analyst's Certification Course. It does not qualify one to teach the CDR Data Analyst's Certification Course. This very specialized training course is open only to those who have completed the CSI CDR Operator's Certification Course series since January 2006. This would be an outstanding opportunity to have individuals that would be available to train other department members in the necessary protocol in the downloading and preservation of evidence in collisions from the Crash Data Recorders. Currently there are no such trainers in this or any other Department in Southern California. Deputies Donald Calkins and Mark Hanson are both trained as Technicians and Analysts and qualify to attend the offered course. The cost of the conference, training, airfare, and hotel are outlined on the following page. Conference information is also included on the following pages. Respectfully ubmitted, Deputy Mark Hanson#2617 � f''1^ �c �i � � ������`��b ✓ �C c,"C'�,�\o � 1 Cost Calkins Cost Hanson CRD Conference NAPAARS Member(Calkins) $525.00 * $575.00 * Regular price (Hanson) Train the Trainer Approximate cost course pending $1000.00 $1000.00 Bosch approval. Airfare United, Delta, American average $415.00 $415.00 cost listed. (from $375 to $455) Hotel Sheraton(Host Hotel) $737.10 $737.10 Per Deam Seven days (2 travel/ 5 training) $350.00 $350.00 Total $3027.10 $3077.10 * Early registration, before December 12, 2008, saves $200.00 per attendee, after this date add $200.00. 2 ��� trs�er��esce CDR User's Conference Next Conference: 2009 CDR User's Conference Date: January 26-28, 2009 Location: Houston, TX Hotei Info CDR User's Conference 2009 January 26-28, 2009 This year's CDR User's Conference will Houston, TX be held at: Sheraton North Houston Hotel Sheraton North Houston Hotel The 2009 CDR User's Conference will be held in Houston, TX. This conference George Bush Intercontinental Airport �^'ill feature industry experts speaking on various topics, most of which relate 15700 John F. Kennedy Blvd. directly to crash data retrieval. All conference presentations will be held at the Houston, TX 77032 Sheraton North Houston Hotel. Hotel Phone: 281-442-5100 Collision Publishing Conferences Reservations: 800-325-3535 You won't find a better opportunity for qua/ity training, Group Rate Code: "Collision Publishing networking and practica/experience anywhere! LLC" In addition to the presenters scheduled for this year's CDR User's Conference Guest Room Rates Will be the following highlights: Singles: $105.00 • A review of full scale, fully instrumented crash tests involving CDR accessible Chrysler vehicles. This presentation will focus on how to Suites: $135.00 and up examine pre-crash data and newly accessible delta-V data. All room rates are quoted per room per . Hands-on workshops that focus on using delta-V data and calculating night, exclusive of applicable state and delta-V from acceleration data local tax, currently 17%. The cut-off date for accepting hotel Save $200 room reservations into this room block by registering before December 12, 2008 is Friday, January 2, 2009. Reservations requests received after 5:00 PM Central ARC Network and NAPARS members Standard Time at the Hotel on the cut- Save an additional off date will be accepted on a space and ��J� rate availability basis. off current registration fees. � � Hotel Reservations Attendees shall be responsible for Registt'atiOn calling in to make their own guest room Please read the "Refund Policy" nrior to registering reservations directly with the hotel by calling the Reservations Department at Click here to download Reaistration Form 281-442-5100 or by calling 800-325- 3535 and requesting the group rate for Collision Dates Cost Register Online Publishing. Early Registration: Thru Dec. 12, 2008 $575.00 I.��Q Add�'cr Cart_; ARC Network Members' $525.00 j �Add To GarC 'I _ _ NAPARS Members $525.00 ; _Q Add'Ta C�rt ,j ���� ���e�#��t9�a�o D�a�. 13-J�rE. 1�. 2t��'� �7�5.�iC1 �P.�, Pdetv�ror�: f�1em?�es�s s$?`��.OJ � N�PARS Merlbers �?`5.00 �— Speakers/Topics SPEAKERS TOPICS Info coming soon Info coming soon 2009 CDR User's Conference Sponsors ARC Network � � NAPARS � �,w�� �;� goscH gpc�H �'Y k Collision Safetv Institute � Collision Publishina �Q:l���,��j;�, ,��,�.s,�..�;�:��: Crash Data Grouo . i 4 �� �:� °'�. �:.:s:,. 4'°+�',�� �. - �.'� ,...� .+"�'�M�w.tw � _ . _ �� CDR Technician Course Train-the-Trainer � Certification This very specialized training course is open only to those who have completed the CSI CDR 4perator's Certification Course series since January 2006. This CDR Technician Course 7rain-the-Trainer Certification course is an opportunity for qualifred and experienc�d CDR Data Analysts to train others to the Technician Level. This course provides qualified individuals with an oppartunity to teach the ane day CaR�Technician Course; the prerequisite to the CQR Data Analyst's Certification Course. It does not quafify one to teach the CDR Data Analyst's Certification Course. Those who successfully comple#e this course will be provided with a training materials'CD personalized for them ta teach the Technician Level course from but which cannot be changed. Thi� ensures that the Technician Level course materiaf presented is the same each time it's offered, no matter who teaehes it. Periodic updates, will be made availabfe to registered train�rs as fhe Trainer course is updated in the future. During this course, prospective trainers are walked through the course materiai, slide-by-�lide and the concepts and purpase of each topic is explained in detail so the trainer can comfortably and professionally present that material on their own. Technician levet trainers will be expected to. '�r+Agree to use only the course material provided as part of this training during their presentations of the Technician class '�'Agree to not redistribute any part of the provided course presentation material and not subcontract anofiher instructor to present this material for you, the certified trainer '�r►Agree to have on hand during the course presentation a sufficient number of Ford and GM airbag control modules - each with stored data - to facilitate in-class download exercises for class sizes up to 30 5 students, and own a Vetronix CDR System which you, the certified trainer, would use during your presentation of the Technician level class. FAQs: Q: Does completion of this course qualify me to teach the CDR Data � Analyst's Certification course? A: No, this is a program set up to devefop Teehnician Level Instructors oniy. CSI wiN continue to offer the fuH CDR Data Ana{yst's Certification Course separately. Q: /f this course doesn't train me to teach the full CDR Data Ana/yst's Certificatian Course, what good is it to me? A: Insurance companies, fleet administrators, police agencies and police academies - to name a few - have expressed an interest in offering some levef of CDR training. The backgrounds, previous training and experience in various areas or leve{s of reconstruction and that within the CDR technolog� itself dictates that only those approved by the OEMs and Vetronix will be allowed to teach the fuN CDR Data Analyst's Certification Course. The opportunity still exists to develop a larger base of"data collectors" - CDR data collection Technicians - within those larger groups. For example, insuranee companies who understand the complexity of this techna(ogy recognize that sending out field claims representatives and having them analyzir�g CDR data in the absence of some background in recvnstruction is a bad idea. Police agenc'res often have Crash Investigation units organized into field investigators and then reconstructiQnists. The field investigators would be trained to collect data from people, ears and the road but the reconstructionists would then be qualified to cornple�e the end analysis of all that information. The same concept applies here, so this training would qualify one to train data colleetors (CDR Technicians) using the standardized training course. Q: What is the "standardized training course" A: Those who successfully camplete the "CDR Technician Course Train-the-Trainer Certification" course will be given a CD with the course presentation, exams and handouts on them. Each CD will be personalized for the individual approved instructor. Q: VIlill 1 be able to go back and "certify"others at my office or agency? A: Yes, to be CDR Technicians but, no, not CDR Data Analysts. You will be instrumental in teaching others to oflect data that can be then 6 relied on by CDR Analystslreconstructionists together with situationaliy compiete recons#ructions of a given case. Q: Can l change the course material to reflect my police agency, company or training institute? A: No, you cannot change the course material you will use. However, � the CD you will be given upon successful completion of the course wili be personalized to reflect you as the approved instructor and may be customized at that time, before it is distributed, but no# later. Instructors: W. R. "Rusty" Haight, Brad Muir Upcoming Courses: ' 2009 after the CDR User's Conference 7 Review itinerary Page I of 2 �K'AY{ � � i � � � � Fiights Search : S�[�c� ; R�vie�v �ptiar�s P�rch�se Please confirm the details of your itinerary and enter the passenger information below. Click Continue to purchase to proceed. Total price: USD 375.49 Price breakdown Fare rules Sun,Jan 25,2009-Palm Springs, CA(PSP)to Houston, TX(IAH) United 6586 Depart: PSP Non-stop Fare basis code: Seats:N/A operated by: 6:20 AM 2h TE14N3NX Select seats uniced qRive:DEN Bombardier CRJ-200 Booking class:T Express/skywest Airtines 9:20 AM Economy ^ 776 mites traveled 776 Avuard miles No Meal Service «<connecting to»> United 1184 Depart: DEN Non-stop Fare basis code: Seats:N/A 1025 AM 2h 14m TE14N3NX Select seats Arrive:IAH 1:39 Boeing 737-500 Booking class:T PM 86t miles traveled Economy 862 Award miles No Meal Service Sat,Jan 31,2009-Houston, TX(IAH)to Palm Springs, CA(PSP) United 7591 Depart: IAH Non-stop Fare basis code: ► operaced by: 6:00 AM 2h 31m LE21 N3NX Seats:NlA united Arrive:DEN Embraer 170 Bookin class:L Express�snume 9 Select seats anerica 7:31 AM 861 miles traveled Economy Ex !us 862 Award miles No Meal Service «<connecting to»> United 6638 Depart: DEIV Non-stop Fare basis code: Seats:N/A Operated by: 9:15 AM 2h 10m LE21 N3NX United Select seats Express�skywest Arrive: PSP Bomberdier CRJ-200 Booking class:L Airiines 10:25 AM Economy 776 miles traveled 776 Award miles No Meal Service Penalty CXL BY FLT DATE OR NOVALUE NONREF/CHGFEEPLUSFAREDIF/ Additional information: Mileage Pte�s Me�ttbers: Piease Poy in https:/ltravel.u�ited.com/ube/selectPriceAction.do?waitingPageFlag=-true 11/3/2008 -�ook Ftights-Passenger Detaiis Page 1 of 2 Passenger Details Flight Summary Paymer►t Ticketing Options Finish To contlnue with your reservation: FJdodify S�earch � • Verify your itinerary ar►d fare summary • Complete the Passenq�r Detaiis information below From:C�or Aimort Code _ To:C�or Purport Code � � View Fare Rules and On-Time Fliqht Information PSP �� and airports within 0 Miles - and airports wit}iin 0 Miles -- - Departure Date: Jan 25 r Morning Retum Date: Jan 31 Moming Number af Flights to Display: 10 - . Number of Stops: No Preference :-., Mo��Q �� Yaur ltinerary ? Carrier Flight Departing Arriving I Number ��tY Date&Time Cit Afrcraft � Y Date&Time TYPe 596 PSP Palm Springs Jan 25,2009 p�Datlas/Fort Wbrth �an 25,2009 AMERICAN AIRLINES 06:55 AM 11:40 AM M80 +�'� 1073 DFW Dallas!Fort VYorth �a^�•2� Jan 25,2009 AMERICAN AIRLINES �2;3p pM �AH Houston � 01:40 PM � 1878 IAH Houston Jan 31.2009 DFW Dallas/Fort Wbrth �an 31,2009 AMERtCANAIRLINES 09�25� f0:40AM M80 � f767 DFW Dallas!Fort Nbrth '��31•�9 pgp pa�m � Jan 3t,2009 AMERICAN AIRLINES �Z:E�O PM � 9S 01.�� M83 �are Summary ? Average Fare per Person-378.00 USD �Passenaer Type Used in Fare per Person Additianat Taxes and Fees Total Price ri_ cin.g per Persan* 1 AduR 378,00 USD 37.50 USD 415.50 USD Tota!Price 415.50 tISD Plans Flexible?Check tower fare availability. • Fares are not guarenteed until tickets are purchased • For U.S.residents,the ticket price per person shown above includes applicable surcharges. 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Yau seleeted these flights: Departs Arrives Stops Travel Time Flights&Gbin(Class) PaEns S�ein�s, CA �PSPj to Eiouston-Bus�t Interco�tl, TX (IAH) on Sun, 26 ]an Z�t39 6:25am 2:13pm 1-�op 5 hr 48 min De[ta 4762 Coach(K) PSF IAH Salt t.ake City Cf�100 �e�nr Seats (55 min operated by Skywest layover) Airlines " Fn-�light Seruices Delta 4580 ��(Kj CR3 900 View Seats operated by Skywest � Airlines In-F[ighE 5srvices Houstan-Bush Ie�tercantl, TX (IAH) ta Palm Springs, CA (R5P) on Sat, 31 3an 2�t}'3 6;30am 11:49am 1-stoR 7 hr 14 min peE}��4SY ����� � �� Salt Eake City CR]900 �ew Seats (2 hr 9 min operated by Skywest layover} Airiines Fn-Flegitt Services �efta 4761 Coach(L) CR]100 �ew Seats operated by Skywest llirlines Yn-Flight Ser�aices Price per passenger: $418.00(USD) Taxes Fees: $37.50(USD) Subtotal per Passenger: $455.50(USD) Total for all passengers(i): $455.50 (USD) View change&_cancell� View bagc This itinerary is non If your itinerary qualifies for tri� 'srt��rae�ce, you will be able to add it before you purchase your ticket. � ����E ���[s €� �€���t���r�-����t ����e�-��n�� (�� http://www.delta..com/booking/findFlights.do 11/3/2008 Starwood Hotels& Resorts Yage 1 ot Z F�n� ����� � �����: �����`���l�� ��6�f�CE'Y��� CLOSE WIhJDO�N ' Thank you for your reservation!We look forward to seeing ynu. Name:MARK HANSON Conflm�ation Number.9375T7340 Hotel 8 Room Iniormation Sheraton North Houston at George Bush Irrtercor�tinental Check In Check Out 15700 John F.Kennedy Boulevard 01/25/2009-3:00 PM 01/31/2009-12:00 PM Houston,Texas 77032 United States (2$1)442-5100 1 Room,2 Adutts per room, Non-smoking room, Room Features;Null,Null,Null,Null,Null Rate Inbrmation _ - -_ _ _ , . , _ :: Rate DescripHon: _ , 3ET or Corporate AccouM Numbe�: _..__ __ __--.__---..__�._______. ._. _, Estimated total for your stay" Average est.room totai per 1 roam(s)for 6 _ _, night*` night(s) . __._ . _ _ . - -._-- -- __ Room rate: _ _._ USD 105.00 USD 63�.(?Q Room rate excludes the following: State Tax:6.0% USQ 6.30 USD 37.80 Per Room/Per Night Clty Tax: 11.0% USD 11.55 USD 69.30 Per Room!Per Night . _ _... ___ ._ _ __ . . _.. stimated totaf*: USD t22.85 . � tJSD 73T.10 _. ._ ___.. - — __ «`The disp/ayed tota/s are estimates on/y and do not include any additional charges fhat may be/ncuired at fhe hoEel. The actual Eofal will be caleulated by the hotel m ifs loca/cunency,based on the/ocal taxes and cunency exchange�ete('�f app/icab/e)in e/fect at the time charging occurs. Personal and Credit Card Inio►mation _. , .,. , .. . _ , : , Name: MARK HANSON Address: 73520 FRED WARING DR, PALM DESERT CA 92260, US Telephone number: 7608361729 E-maiL• MHANSON�RIVERSIDESHERRIF.ORG Credit Card Number. No credit card provided Yiew o�r Privacv Statement Starwood Pr�terred Guest Inforrnation _ _. : . _ SPG Number Starahoice Number. � http://www,starwoodhotels,com/sheraton/reservations/booking/print.html?lastName=HAN... 11/3/2008 Starwood Hotels&Resorts Page 2 of 2 Optionat Info�ion Hotel Arrival Information: 01:00 PM Special Requests: Please noke that special reque�s cannot be guaranteed ur�til chedc-in,but we will do our best#o aocommodate you. Terms and Conditions _ Cancellation Policy: There may be additional applicable charges and taxes. Rate Plan Descriptioa: GTD/Depoait Policy: Credit card required at booking time. For reservations guaranteed with a form of payment at time of booking,rooms are held until hotel check-aut time the day falbwing arrival.For reservations not guaranieeci with a form of payment at time of booking,rooms are held until set cancellatiort time per the rules of the reservation.In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance,and hotel is unable to hofd rooms consistent with this room hold poticy,hotel witl attempt to accommodate�uests,at its expense,at a comparable hotel in the area for the oversold night(s},and will pay for transportation to that hotel. Currency Conversion For non-US hotels,rates co�rmed in USD may be converted to local currency by the hotel at your time of stay,based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies,which are not within the hotel's control and may impact the amount charged to your credit card.Please contact the hotel if you have any questions. Passport Requirements New passport restrictions for travel between the United States and Car�ada,Mexico,8ermuda,and the Garibbean region are now in effect.Far more infarmafion,most traveters can find inlormatiar� here.Travelers from Canada should click here. Eady Departures Many Starwood hotels have an early departure fee.When you check in,you will be asked to confirm your departure date.You may be able to change your departure date without a per�lty if yaur rate plan permits and if you do so at time of chedc-in.A1ter reconfirming your departure date,if you decide to leave earlier,you may be c�arged the early departure fee.Please contad the hotel if you have any questions. ID Requlrements For security purposes,you will be asked to provide a photo ID at check-In. For Assistance Far ReservaGons,St�rwoad Prefened Guest�Assistance,RedempEions ar Reservstior�s call tall free 888-625-4988 in the U.S.or Canada. Or you may contact one of our Worldwide Reservations O_ffices. http://www.starwoodhotel s.com/sheraton./reservati ons/booking/print.html?lastName=HAN.,. 11/3/2008