HomeMy WebLinkAboutC29900 - MOU 2-1-1 Riverside County Pgrm CITY OF PALM DESERT
SPECIAL PROGRAMS DEPARTMENT
STAFF REPORT
REQUEST: APPROVAL OF MEMORANDUM OF UNDERSTANDING
BETWEEN THE VOLUNTEER CENTER OF RIVERSIDE COUNTY
AND THE CITY OF PALM DESERT TO PARTICIPATE IN THE 2-
1-1 RIVERSIDE COUNTY PROGRAM
SUBMITTED BY: Frankie Riddle, Director of Special Programs
DATE: June 24, 2010
CONTENTS: Letter of Request
Memorandum of Understanding
2008-2009 Year End Report
Recommendation
By Minute Motion:
1. Authorize the Mayor to execute a Memorandum of Understanding between
the County of Riverside and the City of Palm Desert as it relates to
participation in the 2-1-1 Riverside County Information and Referral Program
(Contract No.c299oo ); and
2. Authorize the expenditure of funds in the amount of$6,440.07 from Account
No. 110-4800-454-3880.
Executive Summary
The City of Palm Desert has been a member of Riverside County's 2-1-11nformation
and Referral Program since 2005. Due to changes in staff this Program was not funded
in 2009; however, recently the City Manager received the FY 2010/2011 invoice and a
Memorandum of Understanding that will cover the City's continued participation in the
Program. This Program has become a vital informational tool for residents of Palm
Desert as such continued support by the City of Palm Desert is recommended. The
City's previous participation was in the amount of$6,467.76 which is a decrease of
$67.69 from the current participation amount of$6,440.07.
STAFF REPORT
2-1-1 RIVERSIDE COUNTY PROGRAM MOU
JUNE 24, 2010
PAG E 2
Backqround
The 2-1-1 Riverside County Information and Referral Program was designed to assist
residents of Riverside County with obtaining needed information and referrals to various
programs and services provided through the County as well as other agencies and
organizations. The program continues to provide Palm Desert residents and visitors
with information and referrals via 800 or 2-1-1 numbers. These services include a 24-
hour response to inquiries via trained staff regarding local human services with
contracting agencies that have the experience and skills to provide needed services
such as basic human necessities (e.g. food, clothing, shelter); physical and mental
health resources; drug and alcohol intervention and rehabilitation; employment support
including job training and transportation assistance; support services for senior citizens
and people with disabilities; support for children, youth, and families (e.g. child care
services, legal services, hospice care, summer camps and recreation programs); and
protective services.
Fiscal Analvsis
Since current staff was unaware of the need to fund this Program, it was not included in
the FY 2010/11 Budget; however, there are unallocated funds still available in the
Outside Agency Charitable Contribution Account.
Submitted By:
Frankie Rid D' ector of Special Programs
CITY COUNCILACTION
APPROV(;D ►� I?I''vern
RTCEIVED �)�-}��;K
Paul S. Gibson, Director of Finance
NtFrTt�vc� naTc (��-� - DI �
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Approval: 1�c�F,s: Nr�nP
A�3SF,NT: 1Jun�
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C VEI2ITII:D BY:
Original on Filc with City ClcrEc � Officc
J M. Wohlmuth, City Manager
`f�olunteer Center of 1 iverside County
Li�r�i,r� �eop�e i� /(/eed �t�E Ti�ose �!//�o G'aK �fe�p
2060 University Avenue Ste.212
PO Box 5376
Riverside,CA 92517-5376
9511686-0402 May 25, 2010
9511686-7417 Fax
www.vcrivco.org
John Wohlmuth, City Manager
City of Palm Desert
73-510 Fred Waring Drive
Palm Desert, CA 92260
Chief Executive Ofticer
Bobb�eNer� DearJohn Wohlmuth, City Manager;
Thank you for your past support of 211 Riverside County. We are enclosing our year-end
BoardotDirectors report that we hope will be helpful to you. It shows the overall number of calls received by
Do��a Doty M��na�ka 211 from each city, the demographics of the callers, and the top needs of the callers.
President
Marsha Locke How do people in your city know where they can get help? By calling 211! 211 Riverside
v��e-r�e5�ae�c County received over 63,000 calts during the fiscal year 2008/2009. 211 Riverside County is
Marilyn Robinson a 24 hour, 7 days a week program. At any hour of any day, residents needing health and
Secretary human services information can dial 211 and be con�ected to a trained Information & referral
Te�a H�ae� specialist. Over 75% of 211 staff are bilingual and are also capable of assisting deaf and
Tre�ureT hard of hearing callers. The 211 database provides access to over 800 agencies and 2700
programs.
Members 211 also is a valuable resource for City staff. When residents call City Hall for resources,
David Baca your staff only needs to know one number, 211. Your emergency personnel, out in the field,
only need to know one number to distribute to residents for resources, 211.
Don Coon
Ann-Mazie Melendrez 211 Riverside County is asking the City of Palm Desert to collaborate in providing funding for
this critical service in the amount of$6440.07. This amount is based on 13 cents per capita
Keri A.Then for the City of Palm Deserts estimated population of 49539.
Advisory Board This annual support helps to ensure that 211 Riverside County will be available when
residents from the City of Palm Desert call for information and referral services such as utility
Michael J.Blakely assistance, rental assistance, emergency food, medical services, or other family crisis.
Jacqueline Carey-Wilson
Please direct any questions to Craig Redelsperger, 211 Director, at 951-686-4407. Thank
Honorable Stephen Lazson you for your support in keeping 211 Riverside County available for your residents, 24 hours a
Cynthia Paulo day every day.
Richard Roth,Esq.
Sincerely,
. �
Bobbie Neff
Chief Executive Officer
Volunteer Center of Riverside County
-� �k HELPIine: Crisis/Suicide[ntervention � 2-1-1 Riverside County - TAP:Transportation Access Program
, ���; Senior Ombudsman Services � Volunteer Connection � Resource Center for Non Profit Management
��„�,w,,,,,h�,�;,�,�„bn Altemative Sentencing Program • Shared Housing
._..�,
� MEMORANDUM OF UNDERSTANDING between
VOLUNTEER CENTER OF RIVERSIDE COUNTY(VCRC)
And
THE CITY OF PALM DESERT (City)
For Information and Referral Services via toll-free or 211 Number
WHEREAS, the City desires VCRC to provide information and referral services to
callers, toll-free, via 211 or an 800 number (800-464-1123); and
WHEREAS, people in need require 24-hour response to their inquiries about local
health and human services; and
WHEREAS, VCRC has the experience and ability to provide such services; and
WHEREAS, the City and the VCRC wish to enter into an agreement whereby VCRC will
furnish such services;
NOW THEREFORE, the City and the VCRC mutually agree to the following terms and
conditions:
I. VCRC RESPONSIBILITIES
A. Provide all equipment necessary for the perFormance of this agreement and shall
be responsible for the maintenance of said equipment.
B. Maintain an up-to-date database of community health and human services for
Riverside County.
C. Employ trained Information and Referral Specialists to take calls from the public
in search of services and refer callers to appropriate agencies to meet their
needs.
D. Provide service 7 days a week, 24 hours per day.
E. Coordinate collaborative efforts to help communities build capacities for meeting
the health and human service needs of the public.
F. Identify gaps in services and inform funders and service providers about those
gaps.
G. Educate the public about available services.
H. Work with the City officials to establish a protocol for non-emergency information
and referral during disasters.
I. Provide annual service reports of information and referral requests from zip
codes within the City limits.
J. Will provide City with 211 literature for distribution when available.
II. CITY RESPONSIBILITIES:
A. Refer callers to appropriate agencies and services to meet their needs, including
211 Riverside County.
B. Work with 211 staff to inform Gity staff about 211 as a service to the residents.
C. Distribute 211 information to residents at City locations when appropriate.
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III. MUTUAL RESPONSIBILITIES
A. The City and VCRC will strive to educate the community about access to
community resourcesa
B. The City and VCRC agree to communicate regularly and nurture our
collaboration.
C. The City and VCRC may work together to develop an effective community plan
for sharing information in local disasters.
IV. FISCAL PROVISIONS
A. The City agrees to pay VCRC an annual fee, based on $.13 per capita for the
services to be perFormed hereunder.
B. The City agrees to pay annually, unless some other method of payment is
mutually agreed to in writing.
C. VCRC agrees to submit annual invoices to the City by June 30tn
V. INDEPENDENT CONTRACTOR
In the performance of the obligations under this agreement, it is understood and agreed
that VCRC is at all times acting and perForming services as an independent contractor,
and the City shall exercise no control or direction over the manner and means by which
VCRC performs its obligations under this contract, except as herein stated. VCRC will
report to a contract administrator appointed by the City. All persons employed by or
volunteering for VCRC in the performance of VCRC's services and functions shall be
considered employees, volunteers, and agents of VCRC. No person employed or
volunteering for VCRC shall be entitled to a City pension, civil service, or any status or
right, nor shall he or she be deemed to be a City employee as a result of this
Agreement. Additionally, all persons employed by or volunteering for VCRC shall not
represent themselves to be affiliated with the City.
VI. INDEMNIFICATION
VCRC promises and agrees to defend, protect, indemnify, and save harmless the City,
its officers, agents, and employees, from and against any, and all claims, demands, and
liability for damages for personal injury or property damage suffered by reason of any
act or omission of VCRC, or VCRC's employees, volunteers, agents, or contractors, or
by reason of any dangerous or defective condition caused or permitted by VCRC or
VCRC's employees, volunteers, agents, or contractors.
The City promises and agrees to defend, indemnify, and save harmless VCRC, its
officers, employees, and volunteers from all claims, demands, and liability for damages
for personal injury or property damage suffered by reason of any act or omission of the
City or the City's officers or employees, or by reason of any dangerous or defective
condition caused or permitted by the City or the City's officers or employees, except
where such action, omission, or condition is caused by or is the result of an action,
2
�omission, or request of VCRC or VCRC's officers, employees, or volunteers or is
alleged to arise out of the execution of this Agreement.
VII. INSURANCE
A. VCRC shall secure and maintain throughout the contract period and any
extensions thereof, professional liability insurance, public liability insurance,
property damage, and vehicle liability insurance effective as of the effective date
of this Agreement, and shall be protected from claims for damages for personal
injury, including accidental death, as well as from claims for property damage
which may arise from operations from this Agreement. Said insurance shall be
maintained in full force and effect during the term of the Agreement or renewals
or extensions thereof. Such a policy shall be for not less than $1,000,000, for
injuries, including accidental death, to anyone person and, subject to the same
limit for each person, in an amount not less than $1,000,000 on account for any
one occurrence, and $1,000,000 for property damage, and shall be placed with a
company authorized to conduct business in the State of California. If requested
by the City, the City shall be named as an additional insured on all policies and/or
certificates of insurance. Copies of all policies or certificates shall provide for
thirty (30) days written notice to the City prior to any reduction in coverage or
cancellation. Such insurance coverage shall be primary and shall not require any
contribution by the City or by the City's insurance carriers.
B. VCRC shall secure and maintain throughout the term of this Agreement,
Workers' Compensation insurance as prescribed by the laws of the State of
California. A certificate evidencing such coverage shall be filed with the City
Manager's Office. Said certificate shall provide that the City will be given at least
thirty (30) days written notice prior to cancellation.
VII1. TERM
This MOU shall be in effect from July 1, 2010 through June 30, 2011, but may be
terminated earlier in accordance with Section IX.
IX. EARLY TERMINATION
A. For Cause. If either party fails to perform any duties or obligations imposed on it
by this Agreement and such failure continues for thirty (30) days after written
notification by one party to the other, then this Agreement will be in breach and
the party providing such notice may terminate this Agreement immediately
thereafter.
B. Without Cause. Either party at any time may terminate this Agreement without
cause upon giving of thirty (30) days prior written notice to the other of such
intent to terminate at the address set out in Section of this Agreement.
C. Reimbursement of Compensation. If this Agreement is terminated prior to the
end of the term set forth in Section VIII, VCRC shall be compensated on a pro
rata basis of number of months contract was in effect.
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• «
X. NOTICES
Notices shall be deemed given under this MOU when in writing and personally delivered
or placed in the U.S. Mail, first class, postage prepaid, addressed as foltows:
City: City of Palm Desert - City Hall
73-510 Fred Waring Drive
Palm Desert, CA 92260
VCRC: Volunteer Center of Riverside County
P. O. Box 5376
Riverside, CA 92517-5376
XI. GENERAL PROVISIONS
A. This MOU constitutes the entire agreement between the parties. No waiver of
any term or condition of this Agreement shall be deemed a continuing waiver
hereof. This Agreement is binding upon VCRC and their successors and
assignees. Except as othenNise provided herein, VCRC shall not assign, sublet,
or transfer its interest in this Agreement or any part thereof without the prior
written consent of the City. Any such assignment shall, at the option of the City,
immediately void this Agreement.
B. Any alternations, variations, modifications, or waivers of provisions of the MOU,
unless specifically allowed in the MOU, shall be valid only when they have been
reduced to writing, duly signed and approved by the Authorized Representatives
of both parties as an amendment to this MOU. No oral understanding or
agreement not incorporated herein shall be binding on any of the Parties hereto.
XII CONCLUSION
A. This MOU, consisting of four pages, is the full and complete document
describing services to be rendered by VCRC and the City including all
covenants, conditions, and benefits.
B. The signatures of the Parties affixed to this MOU affirm that they are duly
authorized to commit and bind their respective agencies to the terms and
conditions set forth in this document.
THE CITY OF PALM DESERT
Date By
City Manager
VOLUNTEER CENTER OF RIVERSIDE COUNTY
��
Date May 25, 2010 By
Chief Executive ' r
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2008-2009
Year End Report
A Program of the
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Monthly Cali Volume
Jul Au ust Se tember October November December
4753 5360 5746 5816 4545 5176
Janua Februa March A ril Ma June
4689 4647 5114 5930 5863 6284
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FY:2008-2009
Quarterly Call Volume
1 st Quarter 2nd Quarter 3rd Quarter 4th Quarter
FY 06-07 8766 9004 10501 10767
FY 07-08 13888 19050 12848 13893
FY 08-09 15859 15537 14450 18077
___ . _-- -
Three Year Quarterly Call Volume Comparison
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Page 2 _ _ _ _ _ _ _
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Quarterly Call Volume per City & Unincorporated Areas
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
A uan a 14 5 6 10
Anza 8 17 26 12
Bannin 263 236 238 212
Beaumont 128 106 142 157
Bermuda Dunes 14 12 7 5
BI he 45 28 16 13
Cabazon 25 25 34 37
Calimesa 35 20 24 31
Can on Lake 10 7 17 24
Cathedral Ci 183 160 124 127
Cher Valle 2 8 2 3
Coachella 74 38 39 42
Corona 882 861 832 843
Desert Center 3 2 2 1
Desert Hot S rin s 294 214 202 242
Ea le Mountain 0 1 0 0
EI Cerrito 0 2 0 0
Hemet 874 746 699 715
Homeland 28 32 26 36
Id Ilwild 7 9 9 10
Indian Wells 6 6 5 3
Indio 230 175 196 167
Juru a 9 3 0 1
La Quinta 55 56 42 55
Lake Elsinore 479 376 356 400
Los An eles Coun 111 86 123 85
March AFB 19 3 4 3
Mecca 9 10 7 13
Menifee 164 111 139 110
Mira Loma 123 108 129 152
Moreno Valle 1977 1675 1590 1830
Page3 Continued on next page
_ _ _ . _ _ ____ _ _ _
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Quarterly Call Volume per City & Unincorporated Areas
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Mountain Center 1 5 2 6
Murrieta 401 379 456 460
Norco 69 68 74 38
Nuevo 25 36 33 19
Oran e Count 37 50 37 38
Outside Coun 89 52 41 62
Palm Desert 148 108 115 136
Palm Sprin s 170 208 208 213
Pedle 1 9 3 2
Perris 948 761 694 783
Quail Valle 12 17 11 8
Rancho Mira e 31 40 29 40
Riverside 3560 3269 2951 3402
Romoland 6 22 25 32
Rubidoux 262 164 166 190
San Bernardino Coun 295 313 220 204
San Die o Coun 37 36 26 27
San Jacinto 244 196 194 237
Sun Ci 223 154 176 219
Temecula 407 381 436 442
Thermal 25 12 5 19
Thousand Palms 27 22 24 19
Not Stated 253 115 129 412
Ventura Coun 1 3 38 25
Walk In 37 42 43 32
White Water 10 7 9 7
Wildomar 131 91 94 92
Winchester 49 33 44 51
_ ___ _ _ _ __ _ _ __ _ _- __ ._ _ __ _
Page 4
� • � • . � �
Caller's Primary Language
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Arabic 2 0 2 3
Cantonese 0 1 0 1
En lish 15097 14393 13396 16997
German 0 0 0 1
S anish 757 891 1043 1028
Turkish 0 4 0 0
Caller's Gender
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Female 11270 9555 8835 9684
Male 2462 2336 2438 2446
Caller's Ethnicity
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Asian-Indian 50 52 52 45
Black (Non-Hispanic) 2792 2250 2006 2282
Cambodian 8 10 10 6
Chinese 9 8 10 4
Cuban 5 5 5 10
Filipino 56 38 51 43
Guamanian 1 0 3 0
Hawaiian 14 11 11 9
Hispanic/unk/mix 2535 2131 2107 2147
Japanese 8 8 5 15
Korean 9 8 5 6
Laotian 2 3 6 2
Mexican, Mex-Amer 1038 1140 1167 1186
Middle Easterner 34 42 43 35
Native American 91 62 79 55
Pacific Islander/unk/mix 62 46 25 33
Puerto Rican 26 25 12 28
Samoan 6 14 6 9
Spanish/Cent/S Amer 78 89 103 67
Vietnamese 34 13 20 19
White (Non-Hispanic) 4324 3825 3880 4168
Declined to state 1600 1364 906 925
Two or more ethnicity 122 94 92 112
Other 2952 4120 3842 6832
Page 5 __ _ _ _ _
_ _ __ - - __
• - � �
Top 15 Riverside County Caller's Needs
1st Quarter Needs&Referrals 2nd Quarter Needs&Referrals
Utility Assistance 2166 Utility Assistance 1709
Rent Assistance 2020 Emergency Food 1471
Shelter 1155 Rent Assistance 1356
Emergency Food 776 Shelter 1022
Subsidized Renta) Housing 719 Information Lines 666
Counseling 690 Counseling 562
Information Lines 652 Christmas Assistance 557
Family Supportive Services 430 Subsidized Rental Housing 480
Legal Assistance Modalities 429 Social Insurance Programs 363
Emergency Food 418
Income Maintenance Programs 341
Income Maintenance Programs 389 Health Supportive Services 338
Community Groups 357
Legal Assistance Modalities 331
Health Supportive Services 353
Family Supportive Services 320
Referral to Physicians Accepting Medi-Cal 344 Consumer Services 260
Social Insurance Programs 298 Referral to Physicians Accepfing Medi-Cal 250
3rd Quarter Needs&Referrals 4th Quarter Needs&Referrals
Utility Assistance 1217 Rent Assistance 1895
Emergency Food 1166 Utility Assistance 1125
Rent Assistance 1152 Emergency Food 944
Shelter 797 Shelter 873
Income Maintenance Programs 745 Income Maintenance Programs 798
Information Lines 609 Counseling 642
Subsidized Rental Housing 602 Informafion Lines 573
Counseling 522 Subsidized Rental Housing 539
Consumer Services 432 Legal Assistance Modalities 462
Legal Assistance Modalities 405 Health Supporfive Services 335
Health Supportive Services 357 Consumer Services 330
Employment 305 Family Supportive Services 261
Social Insurance Programs 268 Employment 225
Family Supportive Services 221 Outpatient Health Facilities 219
Outpatient Health Facilities 208 Referral to Physicians Accepting Medi-Cal 208
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