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HomeMy WebLinkAboutC30980 Memorandum of Understanding (MOU) 2-1-1 Riverside County ProgramALI CITY OF PALM DESERT SPECIAL PROGRAMS DEPARTMENT STAFF REPORT REQUEST: APPROVAL OF MEMORANDUM OF UNDERSTANDING BETWEEN COMMUNITY CONNECT (FORMERLY THE VOLUNTEER CENTER OF RIVERSIDE COUNTY) AND THE CITY OF PALM DESERT TO PARTICIPATE IN THE 2-1-1 RIVERSIDE COUNTY PROGRAM SUBMITTED BY: Frankie Riddle, Director of Special Programs DATE: June 23, 2011 CONTENTS: Memorandum of Understanding Recommendation By Minute Motion: 1. Authorize the Mayor to execute a Memorandum of Understanding between Community Connect (formerly the Volunteer Center of Riverside County) and the City of Palm Desert as it relates to participation in the 2-1-1 Riverside County Information and Referral Program (Contract No. c30980 ), and 2. Authorize the expenditure of funds in an amount not to exceed $7,500 from Account No. 110-4800-454-3880. Executive Summary The City of Palm Desert has been a member of Riverside County's 2-1-1 Information and Referral Program (now referred to as Community Connect) since 2005. The City has received the FY 2010/2011 invoice and a Memorandum of Understanding for FY 2011/12 that will cover the City's continued participation in the Program. This Program has become a vital informational tool for residents of Palm Desert as such continued support by the City of Palm Desert is recommended. The City's participation level has been in the $6,000 to $7,500 range, depending on the use of the program by Palm Desert residents and visitors. STAFF REPORT 2-1-1 RIVERSIDE COUNTY PROGRAM MOU JUNE 23, 2011 PAGE 2 Background The 2-1-1 Riverside County Information and Referral Program was designed to assist residents of Riverside County with obtaining needed information and referrals to various programs and services provided through the County as well as other agencies and organizations. The program continues to provide Palm Desert residents and visitors with information and referrals via 800 or 2-1-1 numbers. These services include a 24- hour response to inquiries via trained staff regarding local human services with contracting agencies that have the experience and skills to provide needed services such as basic human necessities (e.g. food, clothing, shelter); physical and mental health resources; drug and alcohol intervention and rehabilitation; employment support including job training and transportation assistance; support services for senior citizens and people with disabilities; support for children, youth, and families (e.g. child care services, legal services, hospice care, summer camps and recreation programs); and protective services. Fiscal Analysis There are unallocated funds still available in the Outside Agency Charitable Contribution Account to cover FY 2010/2011 as well as FY 2011/2012. Submitted By: Frankie Riddle, Director of Special Programs CITY COUNCILACTION L APPROVED DENIED Paul S. Gibson, Director of Finance RECEIVED OT IIFR. Approval: Wohlmuth, City Manager MEETING DATE AYES: Lt NOES: Nnnc- ABSENT: Nr')__ ABSTAIN: ill Citr_ VERIFIED BY:- 16K Ir�i' Original on File with City Clerks Office Contract No. C30980 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and City of Palm Desert (City) For Information and Referral Services via toll -free or 211 Number WHEREAS, the City desires CC to provide information and referral services to callers, toll -free, via 211; and WHEREAS, people in need require 24-hour response to their inquiries about local human services; and WHEREAS, CC is a contractor which has the experience and ability to provide such services; and WHEREAS, the City and the CC wish to enter into an agreement whereby CC will furnish such services; NOW THEREFORE, the City and the CC mutually agree to the following terms and conditions: 1. CC's RESPONSIBILITIES A. Coordinate with all telephone providers to route 211 calls to CC. B. Provide all equipment necessary for the performance of this agreement and be responsible for the maintenance of said equipment. C. Maintain an up-to-date database of community health and human services for Riverside County. D. Employ trained Information and Referral Specialists to take calls from the public in search of services and refer callers to appropriate agencies to meet their needs. E. Coordinate collaborative efforts to help communities build capacities for meeting the health and human service needs of the public. F. Identify gaps in services and inform funders and service providers about those gaps. G. Educate the public about available services. H. Work with the City officials to establish a protocol for non -emergency information and referral during disasters. I. Provide annual service reports of information and referral requests from zip codes within the City limits. II. THE CITY's RESPONSIBILITIES: A. Serve as the primary focal point in the community for connecting people with City department information and referral. B. Refer callers to appropriate agencies and services to meet their needs, including 2-1-1 Riverside County, a program of CC. Contract No. C30980 III. MUTUAL RESPONSIBILITIES A. The City and CC will work together to develop appropriate relationships, and make every effort not to duplicate efforts. B. The City and CC will make every effort not to approach funders to duplicate programs that may be provided by partnering agencies. C. The City and CC will strive to educate the community about our individual roles and missions, and will work to mutually promote our roles. D. The City and CC agree to communicate regularly and nurture our collaboration, and will ensure that partner networks .are included in the development of appropriate community initiatives. E. The City and CC will work together to develop an effective community plan for sharing information in local disasters. F. The City and CC will work together closely and build upon the activities of each. This may involve numerous vehicles such as: 1. Links to connect respective web sites. 2. Participation with 211 Steering Committee meetings if city staff is available and meetings are local. IV. FISCAL PROVISIONS A. The City agrees to pay CC an annual fee. The rate is based on $.13 per capita of the City of Palm Desert. B. The City agrees to pay annually, unless some other method of payment is mutually agreed to in writing. C. CC agrees to submit annual invoices to the City by June 30, 2012. V. INDEPENDENT CONTRACTOR In the performance of the obligations under this agreement, it is understood and agreed that CC is at all times acting and performing services as an independent contractor, and the City shall exercise no control or direction over the manner and means by which CC performs its obligations under this contract, except as herein stated. CC will report to a contract administrator appointed by the City. All persons employed by or volunteering for CC in the performance of CC's services and functions shall be considered employees, volunteers, and agents of CC. No person employed or volunteering for CC shall be entitled to a City pension, civil service, or any status or right, nor shall he or she be deemed to be a City employee as a result of this Agreement. Additionally, all persons employed by or volunteering for CC shall not represent themselves to be affiliated with the City. VI. INDEMNIFICATION CC promises and agrees to defend, protect, indemnify, and save harmless the City, its officers, agents, and employees, from and against any, and all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of CC, or CC's employees, volunteers, agents, or contractors, or by reason of any dangerous or defective condition caused or permitted by CC or CC's employees, volunteers, agents, or contractors. 2 Contract No. C30980 The City promises and agrees to defend, indemnify, and save harmless CC, its officers, employees, and volunteers from all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of the City or the City's officers or employees, or by reason of any dangerous or defective condition caused or permitted by the City or the City's officers or employees, except where such action, omission, or condition is caused by or is the result of an action, omission, or request of CC or CC's officers, employees, or volunteers or is alleged to arise out of the execution of this Agreement. VII. INSURANCE A. CC shall secure and maintain throughout the contract period and any extensions thereof, professional liability insurance, public liability insurance, property damage, and vehicle liability insurance effective as of the effective date of this Agreement, and shall be protected from claims for damages for personal injury, including accidental death, as well as from claims for property damage which may arise from operations from this Agreement. Said insurance shall be maintained in full force and effect during the term of the Agreement or renewals or extensions thereof. Such a policy shall be for not less than $1,000,000, for injuries, including accidental death, to anyone person and, subject to the same limit for each person, in an amount not less than $1,000,000 on account for any one occurrence, and $1,000,000 for property damage, and shall be placed with a company authorized to conduct business in the State of California. The City shall be named as an additional insured on all policies and/or certificates of insurance. Copies of all policies or certificates shall provide for thirty (30) days written notice to the City prior to any reduction in coverage or cancellation. Such insurance coverage shall be primary and shall not require any contribution by the City or by the City's insurance carriers. The amass of such insurance shall not be deemed a limitation of CC's agreement to save and hold harmless and if the City becomes liable for an amount in excess of the insurance, CC will save and hold the City harmless from the whole thereof. B. CC shall secure and maintain throughout the term of this Agreement, Workers' Compensation insurance as prescribed by the laws of the State of California. A certificate evidencing such coverage shall be filed with the City Manager's Office. Said certificate shall provide that the City will be given at least thirty (30) days written notice prior to cancellation. VIII. TERM This MOU shall be in effect from July 1, 2011 through June 30, 2012, but may be terminated earlier in accordance with Section IX. IX. EARLY TERMINATION A. For Cause. If either party fails to perform any duties or obligations imposed on it by this Agreement and such failure continues for thirty (30) days after written notification by one party to the other, then this Agreement will be in breach and 3 Contract No. C30980 the party providing such notice may terminate this Agreement immediately thereafter. B. Without Cause. Either party at any time may terminate this Agreement without cause upon giving of thirty (30) days prior written notice to the other of such intent to terminate at the address set out in Section of this Agreement. C. Reimbursement of Compensation. If this Agreement is terminated prior to the end of the term set forth in Section, CC shall be compensated on a pro rata basis. X. NOTICES Notices shall be deemed given under this MOU when in writing and personally delivered or placed in the U.S. Mail, first class, postage prepaid, addressed as follows: City: City of Palm Desert Palm Desert Civic Center 73-510 Fred Waring Drive Palm Desert, CA 92260 CC: Community Connect P. O. Box 5376 Riverside, CA 92517-5376 XI. GENERAL PROVISIONS A. This MOU constitutes the entire agreement between the parties. No waiver of any term or condition of this Agreement shall be deemed a continuing waiver hereof. This Agreement is binding upon CC and their successors and assignees. Except as otherwise provided herein, CC shall not assign, sublet, or transfer its interest in this Agreement or any part thereof without the prior written consent of the City. Any such assignment shall, at the option of the City, immediately void this Agreement. B. Any alternations, variations, modifications, or waivers of provisions of the MOU, unless specifically allowed in the MOU, shall be valid only when they have been reduced to writing, duly signed and approved by the Authorized Representatives of both parties as an amendment to this MOU. No oral understanding or agreement not incorporated herein shall be binding on any of the Parties hereto. XII CONCLUSION A. This MOU, consisting of five pages, is the full and complete document describing services to be rendered by CC and the City including all covenants, conditions, and benefits. B. The signatures of the Parties affixed to this MOU affirm that they are duly authorized to commit and bind their respective agencies to the terms and conditions set forth in this document. M Contract No. C30980 City of Palm Desert Date Community Connect Date June 23, 2011 By City Manager Chief Executive Officer