The URL can be used to link to this page

Home My WebLink AboutC31890 - Memorandum Of Understanding - 211 Information Referral ProgramCITY OF PALM DESERT SPECIAL PROGRAMS DEPARTMENT STAFF REPORT REQUEST: APPROVAL OF MEMORANDUM OF UNDERSTANDING BETWEEN COMMUNITY CONNECT (FORMERLY THE VOLUNTEER CENTER OF RIVERSIDE COUNTY) AND THE CITY OF PALM DESERT TO PARTICIPATE IN THE 2-1-1 RIVERSIDE COUNTY PROGRAM SUBMITTED BY: Frankie Riddle, Director of Special Programs DATE: June 14, 2012 CONTENTS: Letter of Funding Request 2011-2012 Nine Month Statistical Report Memorandum of Understanding Recommendation By Minute Motion: 1. Authorize the Mayor to execute a Memorandum of Understanding between Community Connect (formerly the Volunteer Center of Riverside County) and the City of Palm Desert to participate in the 2-1-1 Riverside County Information and Referral Program (Contract No. c31890 ); and 2. Authorize the expenditure of funds in an amount not to exceed $7,500 from Account No. 110-4132-411-3090. Executive Summary Since 2005, the City of Palm Desert has been a member of Riverside County's 2-1- 1 Information and Referral Program (now referred to as Community Connect). The City received an invoice in the amount of $6,696.17 for FY 2011/2012 and a Memorandum of Understanding for FY 2012/2013 that will cover the City's continued participation in this Program. This Program has become a vital informational tool for residents of Palm Desert; as such, continued support by the City of Palm Desert is recommended. Background The Program continues to provide Palm Desert residents and visitors with 24-hour information and referral services via 800 or 2-1-1 numbers. These services include STAFF REPORT 2-1-1 RIVERSIDE COUNTY PROGRAM MOU JUNE 14, 2012 PAGE 2 local human services with contracting agencies that have the experience and skills to provide needed services such as basic human necessities (e.g. food, clothing, shelter); physical and mental health resources; drug and alcohol intervention and rehabilitation; employment support including job training and transportation assistance; support services for senior citizens and people with disabilities; support for children, youth, and families (e.g. child care services, legal services, hospice care, summer camps and recreation programs); and protective services. Per the 2011-2012 Nine Month Statistical Report for the period of July 1, 2011 to March 31, 2012, the 211 System received 710 calls from Palm Desert residents for various services. This number obviously fluctuates based on the need for services by residents at any given time throughout the year. During this same time period, the System assisted a total of 65,607 people throughout Riverside County. The report also reflects that since its six (6) years of operation, the call volume has increased each year. This assumes that the 4th Quarter of FY 2011/2012 call volumes will be more than 14,573 and is likely based on past history. Information relative to the system and services reflect a continued need for this service. Fiscal Analysis Funds should be available in the FY 2012/13 Budget under Account No. 110-4132-411- 3090. Submitted By: FrarkJe R'ddle Director of Special Programs Approval: Jahn M. Wohlmuth City Manager Paul S. Gibson Director of Finance CITY COUNCIL ACTION APPROVED_ ►' DENIED RECEIVED OTHER MEETING DATE (o-H-.Ac�D, AY ES:ih��5�t�tF�r�F r-I-�K out�� n e NOES: ABSENT: LLe ABSTAIN: Cn VERIFIED BY: Original on File with City Clerk's Office 2060Uxuver_;6-Avenie Community IVConnect Ste. 212 PO Brae 5376 Rivenide, CA 9Zl'7-1'376 Fonnerhythe Vc)lunteer Center of 951.t6,86-1402 +$iverside County 95191;36-741?Fax 4hn 4 try cape r. f4e lz<E. {k9 vr,r+,� . c o xur ct uvexs ids ,� r� May 15, 2012 Chief EIADMthe Officer Bobbie Neff BowdofDiiecbis John M. Wohlmuth The City of Palm Desert M Palm Desert Civic Center preside�2a ,dew David Baca 73-510 Fred Waring Drive Ffce ?�.=Rrr Palm Desert, CA 92260 Kexi Then ,?scrs�2� Tera Haden ;r.ea,ww Dear Mr. Wohlmuth; Bow Nkg>ben Thank you for your support of 211 Riverside County lvmCoBatlnbxreu Don Cann We are respectfully requesting your continuing support of these valuable services to the families in Lachel7eCrivelb the City of Palm Desert in the amount of $6696.17. This annual support helps to ensure that 211 Cerilia Cuevas Riverside County will be available when residents from the City of Palm Desert call for information DianDxetrach and referral services, such as utility assistance, rental assistance, emergency food, medical services, Raiulall Hord AM-Ivlarie Meleanixez or for help in resolving personal crisis. NolaTaider We are enclosing our 2010-2011 year-end report that we hope you will find helpful and informative. AdvisoryBoard The report shows the overall number of calls received by 211 from the City of Palm Desert, caller Ellie Bexa,ettC n r, demographics, and the callers' most requested needs. _0ve7,12& 1 egamQi112adwal rater Depityr Chief Michael Blakely How do people in your city know where they can get help? By calling 211! 211 Riverside County m bvani s palace apanwm: Jacqueline Carey-V% son Esq. received over 80,180 calls during the fiscal year 2010/2011, a 24% increase over the past 2 years. CoRuicihauaiPaul Davis 211 Riverside County is a 24 hour, 7 days a week program. At any hour of any day, residents C ofRavenide needing health and human services information can dial 211 and be connected to a trained DepAyChkfPmbationOtfir-e Information & referral specialist. Over 75% of 211 staff are bilingual and are also capable of Mal: Hake JLn.ernde cow2ty assisting deaf and hard of hearing callers. The 211 database provides access to over 900 agencies Y:�dhhenHatmars C and 3000 programs. 2ber5i& ire. "otetitHemandez 211 also is a valuable resource for City staff. When residents call the City Hall for free and low-cost Assemblynranl:evin Jeffries resources, your staff only needs to know one number, 211. Emergency personnel, out in the field, Ca�arr2a Zegas?aSlre cst District need to know only one number to direct residents for resources, 211. 14 aure 11 Yisle, Presidexd JF+aureer2: a2ec�scti�a::rr.. Please direct any questions to Craig Redelsperger, 211 Director, at 951-686-4407 or email at Stephen Larson, Esq. Craig@ConnectRiverside.org. Thank you for your support in keeping 211 Riverside County Mayra RcaialdLoveridge aity of ;swrs:Ge available for your residents, 24 hours a day every day. Rose Mams, E:aecvtive Director Fair Hoasz�2g la�'.. wil cf1�versdde. ouxuihsroxnaxrMelissaMelendea Sincerely, ake f:sa'2ore Dome DotV Mirha.lka F4ugraan hAa,ager, IF _% Iti= ve ?'are (a?ata n 3 (� Assen,kdyrnai Ehian NeAande i .'21Z'orrW 1eg2S1Q2Ure LWJh Bobbie Neff CyrdhiaP.aulo Chief Executive Officer Rirhad Roth, Esq. Community Connect Line Stan rFY HELPlme: Cnsu Suicide lyden-adidn 2-1-1 Riverside County TAP: TranspratationAceess Pmgrarn Semor Ou,budsmm Services aolurdeer Gonr ection NcnFacd$ Resource Center Akemadrre SexdencingPmgran H=i,g Assistance Pmgxan Federal Tia ID #95-2 3, .—L Connecting People In Need With Those Who Can Help RIVERSIDE COUNTY A COMMUNITY ASSET A Program Of Community- Connect 2011-2012 9 MONTH STATISTICAL REPORT JUL.Y 1, 2011 -- MARCH 31, 2012 United Way of the Inland Valleys d �A'ir�tA'.°nrfit^�ay�,�1h�dd?S�� Carona -Norco United Way LrYI- County Wide: Monthly Call Volume Month # of Calls July 2011 7,321 August 2011 9,049 September 2011 7,963 October 2011 7,971 November 2011 7,867 December 2011 6,531 January 2012 6,798 February 2012 5,617 March 2012 6,490 Page 2 10000 9049 9000 7971 7867 8000 --/ 7000 79631 6798 6490 7321 6000 6531 5000 56i7 4000 3000 2000 1000 0 J\ti~ JCc � Q1ti jt.'ti1 p,'yS ¢c:.y'Y cy'L 'O'yti tti'L County Wide: Six Year Quarterly Call Volume Comparison 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter TOTALS FY 2006-2007 8,766 9,004 10,501 10,767 39,038 FY 2007-2008 13,888 19,050 12,848 13,893 59,679 FY 2008-2009 15,859 15,537 14,450 18,077 63,923 FY 2009-2010 17,938 20,071 18,771 20,131 76,911 FY 2010-2011 21,332 19,295 19,057 20,496 80,180 F Y 2011-2012 24,333 22,369 18,905 N/A 65,607 Call Volume per City & Unincorporated Areas Shows the number of callers from a city or unincorporated area Caller's City Call Volume 2010 Population % of Population Called 211 Aguanga 56 1,128 4.96% Anza 75 3,014 2.49% Banning 1,138 1 29,603 3.84% Beaumont 729 36,877 1.98% Bermuda Dunes 46 7,282 0.63% Blythe 115 20,817 0.55% Cabazon 114 2,535 4.50% Calimesa 112 7,879 1.42% Canyon Lake 70 10,561 0.66% Cathedral City 841 51,200 1.64% Cherry Valley 42 6,362 0.66% Coachella 259 40,704 0.64% Corona 3,421 152,374 2.25% Desert Center 3 204 1.47% Desert Hot Springs 1,381 25,938 5.32% Eastvale 27 53,668 0.05% Hemet 5,115 78,657 6.50% Homeland 147 5,969 2.46% Idyllwild 40 3,574 1.12% Indian Wells 17 4,958 0.34% Indio 1,114 76,036 1.47% Jurupa Valley 2,352 46,952 5.01% La Quinta 329 37,467 0.88% Lake Elsinore 1,981 51,821 3.82% March AFB 55 Not Available Not Available Page 3 Caller's City Call Volume 2010 Population % of Population Called 211 Mecca 62 8,577 0.72% Menifee 716 77,519 0.92% Mira Loma 2 21,930 0.01% Moreno Valley 8,933 193,365 4.62% Mountain Center 11 63 17.46% Murrieta 1,666 103,466 1.61% Norco 283 27,063 1.05% Nuevo 135 6,447 2.09% Oasis 1 6,890 0.01% Palm Desert 710 48,445 1.47% Palm Springs 1,274 44,552 2.86% Perris 3,402 68,386 4.97% Quail Valley 25 Not Available Not Available Rancho Mirage 179 17,218 1.04% Riverside 13,920 303,871 4.58% Romoland 60 1,684 3.56% San Jacinto 1,450 44,199 3.28% Sun City 952 Not Available Not Available Temecula 1,564 100,097 1.56% Thermal 98 2,865 3.42% Thousand Palms 102 7,715 1.32% White Water 47 859 5.47% Wildomar 1 470 1 32,176 1.46% Winchester 1 232 1 2,534 1 9.16% Households with Children Served Shows the percentage of children's age groups living in caller's household Children's Age % in 0-5 35% 6-18 65% Caller's Age % of Callers 20-29 17.8% 30-39 17.4% 40-49 14.4% 50-59 12.2% 60-69 6.7% 70-79 2.4% 80-89 1.0% 90-99 0.2% Page 4 Caller's Age Shows the age group of the caller 211 Resource Database Shows the number of Agencies and Programs listed in the 211 Resource Database As of March 2012 Agencies Listed 979 Programs Listed 2,960 Top 20 Caller's Needs - Riverside County Shows the percentage of the 20 most requested needs Ranking Needs Requested % of Referrals 1 Rent Payment/ Rental Deposit Assistance 10.11 % 2 Housin / Shelter 9.36% 3 _Utifity Assistance 8.90% 4 Food 7.45% 5 Information Services 6.33% 6 Low Income/ Subsidized Rental Housing 5.71% 7 Food Stamps 5.55% 8 Homeless Prevention Rapid Rehousing - Rent Assistance 5.00% 9 Outpatient Health Facilities 4.81% 10 _Employment 3.56% 11 _Legal Assistance Modalities 3.17% 12 _Counseling 3.02% 13 Individual and Family Sup ort Services 2.85% 14 Educational Support Services 2.49% 15 Health Care Referrals/Specialized Treatment 2.33% 16 Health Supportive Services 1.81 % 17 Clothing 1.51 % 18 Public Assistance Programs 1.45% 19 _Transportation 1.37% 20 Substance Abuse Treatment Programs 1.05% TELL YOUR FAMILY, FRIENDS, AND NEIGHBORS ABOUT 2-1-1! Page 5 Contract No. C31890 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and City of Palm Desert (City) For Information and Referral Services via toll -free or 211 Number WHEREAS, the City desires CC to provide information and referral services to callers, toll -free, via 211; and WHEREAS, people in need require 24-hour response to their inquiries about local human services; and WHEREAS, CC is a contractor which has the experience and ability to provide such services; and WHEREAS, the City and the CC wish to enter into an agreement whereby CC will furnish such services; NOW THEREFORE, the City and the CC mutually agree to the following terms and conditions: I. CC's RESPONSIBILITIES A. Coordinate with all telephone providers to route 211 calls to CC. B. Provide all equipment necessary for the performance of this agreement and be responsible for the maintenance of said equipment. C. Maintain an up-to-date database of community health and human services for Riverside County. D. Employ trained Information and Referral Specialists to take calls from the public in search of services and refer callers to appropriate agencies to meet their needs. E. Coordinate collaborative efforts to help communities build capacities for meeting the health and human service needs of the public. F. Identify gaps in services and inform funders and service providers about those gaps. G. Educate the public about available services. H. Work with the City officials to establish a protocol for non -emergency information and referral during disasters. I. Provide annual service reports of information and referral requests from zip codes within the City limits. 11. THE CITY's RESPONSIBILITIES: A. Serve as the primary focal point in the community for connecting people with City department information and referral. B. Refer callers to appropriate agencies and services to meet their needs, including 2-1-1 Riverside County, a program of CC. Contract No. C31890 III. MUTUAL RESPONSIBILITIES A. The City and CC will work together to develop appropriate relationships, and make every effort not to duplicate efforts. B. The City and CC will make every effort not to approach funders to duplicate programs that may be provided by partnering agencies. C. The City and CC will strive to educate the community about our individual roles and missions, and will work to mutually promote our roles. D. The City and CC agree to communicate regularly and nurture our collaboration, and will ensure that partner networks are included in the development of appropriate community initiatives. E. The City and CC will work together to develop an effective community plan for sharing information in local disasters. F. The City and CC will work together closely and build upon the activities of each. This may involve numerous vehicles such as: 1. Links to connect respective web sites. 2. Participation with 211 Steering Committee meetings if city staff is available and meetings are local. IV. FISCAL PROVISIONS A. The City agrees to pay CC an annual fee. The rate is based on $.13 per capita of the City of Palm Desert. B. The City agrees to pay annually, unless some other method of payment is mutually agreed to in writing. C. CC agrees to submit annual invoices to the City by June 30, 2013. V. INDEPENDENT CONTRACTOR In the performance of the obligations under this agreement, it is understood and agreed that CC is at all times acting and performing services as an independent contractor, and the City shall exercise no control or direction over the manner and means by which CC performs its obligations under this contract, except as herein stated. CC will report to a contract administrator appointed by the City. All persons employed by or volunteering for CC in the performance of CC's services and functions shall be considered employees, volunteers, and agents of CC. No person employed or volunteering for CC shall be entitled to a City pension, civil service, or any status or right, nor shall he or she be deemed to be a City employee as a result of this Agreement. Additionally, all persons employed by or volunteering for CC shall not represent themselves to be affiliated with the City. VI. INDEMNIFICATION CC promises and agrees to defend, protect, indemnify, and save harmless the City, its officers, agents, and employees, from and against any, and all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of CC, or CC's employees, volunteers, agents, or contractors, or by reason of any dangerous or defective condition caused or permitted by CC or CC's employees, volunteers, agents, or contractors. Contract No. C31890 The City promises and agrees to defend, indemnify, and save harmless CC, its officers, employees, and volunteers from all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of the City or the City's officers or employees, or by reason of any dangerous or defective condition caused or permitted by the City or the City's officers or employees, except where such action, omission, or condition is caused by or is the result of an action, omission, or request of CC or CC's officers, employees, or volunteers or is alleged to arise out of the execution of this Agreement. VII. INSURANCE A. CC shall secure and maintain throughout the contract period and any extensions thereof, professional liability insurance, public liability insurance, property damage, and vehicle liability insurance effective as of the effective date of this Agreement, and shall be protected from claims for damages for personal injury, including accidental death, as well as from claims for property damage which may arise from operations from this Agreement. Said insurance shall be maintained in full force and effect during the term of the Agreement or renewals or extensions thereof. Such a policy shall be for not less than $1,000,000, for injuries, including accidental death, to anyone person and, subject to the same limit for each person, in an amount not less than $1,000,000 on account for any one occurrence, and $1,000,000 for property damage, and shall be placed with a company authorized to conduct business in the State of California. The City shall be named as an additional insured on all policies and/or certificates of insurance. Copies of all policies or certificates shall provide for thirty (30) days written notice to the City prior to any reduction in coverage or cancellation. Such insurance coverage shall be primary and shall not require any contribution by the City or by the City's insurance carriers. The amass of such insurance shall not be deemed a limitation of CC's agreement to save and hold harmless and if the City becomes liable for an amount in excess of the insurance, CC will save and hold the City harmless from the whole thereof. B. CC shall secure and maintain throughout the term of this Agreement, Workers' Compensation insurance as prescribed by the laws of the State of California. A certificate evidencing such coverage shall be filed with the City Manager's Office. Said certificate shall provide that the City will be given at least thirty (30) days written notice prior to cancellation. VIII. TERM This MOU shall be in effect from July 1, 2012 through June 30, 2013, but may be terminated earlier in accordance with Section IX. IX. EARLY TERMINATION A. For Cause. If either party fails to perform any duties or obligations imposed on it by this Agreement and such failure continues for thirty (30) days after written notification by one party to the other, then this Agreement will be in breach and Contract No. C31890 the party providing such notice may terminate this Agreement immediately thereafter. B. Without Cause. Either party at any time may terminate this Agreement without cause upon giving of thirty (30) days prior written notice to the other of such intent to terminate at the address set out in Section of this Agreement. C. Reimbursement of Compensation. If this Agreement is terminated prior to the end of the term set forth in Section, CC shall be compensated on a pro rata basis. X. NOTICES Notices shall be deemed given under this MOU when in writing and personally delivered or placed in the U.S. Mail, first class, postage prepaid, addressed as follows: City: City of Palm Desert Palm Desert Civic Center 73-510 Fred Waring Drive Palm Desert, CA 92260 CC: Community Connect P. O. Box 5376 Riverside, CA 92517-5376 XI. GENERAL PROVISIONS A. This MOU constitutes the entire agreement between the parties. No waiver of any term or condition of this Agreement shall be deemed a continuing waiver hereof. This Agreement is binding upon CC and their successors and assignees. Except as otherwise provided herein, CC shall not assign, sublet, or transfer its interest in this Agreement or any part thereof without the prior written consent of the City. Any such assignment shall, at the option of the City, immediately void this Agreement. B. Any alternations, variations, modifications, or waivers of provisions of the MOU, unless specifically allowed in the MOU, shall be valid only when they have been reduced to writing, duly signed and approved by the Authorized Representatives of both parties as an amendment to this MOU. No oral understanding or agreement not incorporated herein shall be binding on any of the Parties hereto. XII CONCLUSION A. This MOU, consisting of five pages, is the full and complete document describing services to be rendered by CC and the City including all covenants, conditions, and benefits. B. The signatures of the Parties affixed to this MOU affirm that they are duly authorized to commit and bind their respective agencies to the terms and conditions set forth in this document. 4 Contract No. C31890 City of Palm Desert Date City Manager Community Connect Date May 15, 2012 ByZ2:1 Chief Executive Wer