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Home My WebLink AboutC32780 - MOU - Community Connect - 2-1-1 Pgrm Contract No. C32780 ' �-- CITY OF PALM DESERT � � SPECIAL PROGRAMS DEPARTMENT STAFF REPORT REQUEST: APPROVAL OF MEMORANDUM OF UNDERSTANDING BETWEEN COMMUNITY CONNECT (FORMERLY THE VOLUNTEER CENTER OF RIVERSIDE COUNTY) AND THE CITY OF PALM DESERT TO PARTICIPATE IN THE 211 RIVERSIDE COUNTY PROGRAM SUBMITTED BY: Frankie Riddle, Director of Special Programs DATE: May 23, 2013 CONTENTS: 2012/13 Nine Month Statistical Report Memorandum of Understanding Recommendation By Minute Motion: 1. Authorize the City Manager to execute a Memorandum of Understanding between Community Connect and the City of Palm Desert to participate in the 211 Riverside County Information and Referral Program (Contract No. ); and 2. Authorize expenditure of funds in an amount not to exceed $7,500 from Account No. 110-4132-411-3090. Executive Summary Since 2005, the City of Palm Desert has been a member of Riverside County's 2111nformation and Referral Program. Approval of this Memorandum of Understanding for FY 2013/2014 will cover the City's continued participation in this Program. This Program has become a vital informational and referral tool for residents of Palm Desert, and as such, continued support by the City of Palm Desert is recommended. Backqround Riverside County's 2111nformation and Referral Program continues to provide Palm Desert residents and visitors with 24-hour access to information and referral services via 800 or 211 numbers. Referrals are provided to public social service agencies, government agencies, and non-profit organizations established to provide needed Contract No. C32780 STAFF REPORT 211 RIVERSIDE COUNTY PROGRAM MOU FOR FY 2013/14 MAY 23, 2013 PAG E 2 services such as basic human necessities (e.g. food, clothing, shelter); physical and mental health resources; drug and alcohol intervention and rehabilitation; employment support including job training and transportation assistance; support services for senior citizens and people with disabilities; support for children, youth, and families (e.g. child care services, legal services, hospice care, summer camps and recreation programs); and protective services. Per the 2012/13 Nine Month Statistical Report for the period of July 1, 2012 to March 31, 2013, the 211 System received 552 calls from Palm Desert residents for various services. This number does fluctuate based on the need for services by residents at any given time throughout the year. The report also reflects a continuous increase in the demand for 211 services. Fiscal Analvsis Funds are available in the FY 2013/14 Budget under Account No. 110-4132-411-3090. Submitted By: Fra � iddle Director of Special Programs CITY COUNCILACTION AYNROVF.D ✓ [)f;NIF,D f G�� RECEIVED OTH�R yr� / Paul S. Gibson MF.ETING DATE —5��. -aD/� Director of Finance AYES:��,�-��f��r�pr /,� P�,he� �rn;K NOES:N a n p ABSENT: Nnn � ApprovaL ABSTAIN:-�. VER1F(ED BY: ,� Original on File with City Cferk's fice n M. Wohlmuth ty Manager RiV�kSI�E �OUI��TY ,^�S�rvicc cf ��I/ Community Connect — - �'' TM Statistical Report For Palm Desert Get Connected. Get Answers. JR a � ... . .. . .. .� . .. _: J� � '� � � � � m . $ , . � ; � ,,,. i � .. • •- f ��_ � �... .. � � � _ �� r� „ - �.� .� �� .� �' ` a: e- . ._ � i .... �,> .� '"' 45 i �,p� � . � � Si ,. �,, ' _ � ��I� �rt r k � ��"'�� . .'.rt �il�r I � , • : � t ! i � � �I ,��1 .n , ,_.-- �.��: ' i� I� Z , _ � �tu NiI � =w _ �: �, ,, .. . � _ �_--- �, x � . . -..._�-- �� Fiscal Year 2012 13 July 1 , 2012 - March 31 , 2013 Statistical Report � �� ,� 4,, TOT . ; _� , ESERT: , "��i � Plac : -: , unty �:i�..;� • ' N � � a' �"' ' � � . .. I� � i , � Sponsored in Part by.• c�at.irY[)�rt��t7-�pc T� .�;:;.'' � � R�.�Y�L'11Lk711J� ` �n c. (',�liforni� - � ..,, �;; sus �,; PACtFICLIFE � - ,��G�n� icomen . � ��'�`��./=,v��*r��.%ii��r� . `��,^i�� i.�?r,rf.� �} r�t cure, .,:., � 1 u�d � o+an,Rr..�a.Kar�N�L�li TI�QL7��f� 13drlks ��, � , ,��,�; ��,.. ._� - .. � . . �—_ Calrlarela� . ,. w, � � • � t , , ' ^ NA � �� ' �� «�.- �i�:r� ,. U � _ � GetConnected.GetAnswers. i��n �Ivish,.(nnr�ario,r . . .......__._.. , .�,,. '�a ' . � 1 ° . ° � � �;r'� yc �"�/��.r � ' �,� �� r ♦ � )� . � . "• � ` . . � �. u��enwovormemia�dvauws ��` �� ' � �� 1�1C)1 Iti'l? V1E I_11 MEMBER AGENCY Corona-Norco United Way United Way of the Desert ' � 211 : Connecting People ln Need With Those Who Can Help 1 1 CALL COUNT The number of calls taken by 211 Riverside County from the City of Palm Desert. !� • 1)July 2012-September 2012 219 2) October 2012 - December 2012 165 3)January 2013 - March 2013 168 CALL COUNT BY CITY The call volume, population, and pe�centage of the po,nulation calling 211 from the City of Palm Desert. '- • '�• • " • '�• • -� Palm Desert 552 48,743 1.13% 211 RESOURCE DATABASE The total numbe� of Agencies and Programs listed and referred by 211 Riverside County pvailable to residents. ' •- - -• ' •• . -• 1,024 4,356 HOUSEHOLDS WITH CHILDREN SERVED The percentage of calle�s with childien in the household from the City of Palm Desert. '- • • - • - � •- • • • 0-5 Years Oid 31% 6-18 Years Old 45°/o Page 2 211 : Connecting People ln Need With Those Who Can He/p 1 1 CALLER ' S AGE The percentage of caller's age groups from the City of Palm Desert. - ' •- • � '� - .�� • 20-29 28.62% 30-39 14.31% 40-49 19.75% 50-59 17.75% 60-69 5.25% 70-79 9.96% 80-89 3.99% 90-99 0.36% MOST REQUESTED NEEDS - TOP 25 A list of the caller's most requested needs from Palm Desert. • •• • �• - �• --• '� ,�- • �• 1 Utilit Assistance 14.16% 2 Rent Pa ment/ Rental De osit Assistance 4.55% 3 Rent Pa ment Assistance 4.17% 4 Food 2.78% 5 Low Income 2.78% 6 Food Pantries 2.53% 7 Out atient Health Facilities 2.40% 8 Food Stam s 2.28% 9 Food Stam s/SNAP A lications 1.90% 10 Housin /Shelter 1.90% 11 Transitional Housin /Shelter 1.90% 12 Information Services 1.64% 13 Le al Assistance Modalities 1.39% 14 Low Income/Subsidized Rental Housin 1.39% 15 General Le al Aid 1.26% 16 Health Su ortive Services 1.26% 17 Health Care Referrals/S ecialized Treatment 1.14% 18 Low Income/Subsidized Rental Housin 1.01% 19 Counselin p:gg��o 20 Em lo ment p.gg% 21 Homeless Shelter p.gg% 22 Com rehensive Out atient Alcoholism Treatment 0.76% 23 Individual and Famil Su ort Services 0.76% 24 Low Income/Subsidized Private Rental Housin 0.76% 25 Public Clinics 0.76% Page 3 TELL YOUR FAMILY, FRIENDS, AND NEIGHBORS ABOUT 2-1-1� Contract No. C32780 MEMt�RANDUM OF UNDERSTANDING be�tween Ct)Ai#MUNITY C�NNECT (GC) and Gity af Ralm Desert (CitY) For Information and Referral Servi+ces via toil-free c�r 211 Number WHEREAS, the City desires CC to provide 'rnf�armation and referral services ta cali�rs, toN-free, via 211; and WHEREAS, people in need require 24-hc�ur respons+e ta their inquiries about local human services; and WHEREAS, CC is a contractor which has #he experienc� and ability to provide such services; and WHEREAS, the City and the CC wish to enter inta �n agreement whereby CC will fumish such services; Nt�W THEF�EF�}RE, the City arrd the CC mutually agree fo fihe following terms and canditions: I. CC's RESPC�NStBILITIES A. Coordinate with all telephone providers ta route 211 cafls to GC. B. Pravide ali equipm�ent necessary far the perfc�rmance af this agr�ement and be r�spansible for the maintenance af said equipment. C. Maintain an up-to-dafie database �f community health artd human services fc�r Riverside County. D. Employ trained Information and Referral Specialists to #ake calls from #he pubfic in search of senrices and refer callers to apprapriate agencies to me�t their needs. E. Caordinate collaborative eff�rts to help �communities build capacities fi�ar meeting the health and huma� service needs of the public. F. Identify gaps in service� and infarm funders and service providers about those gaps. G. Educate the public about available services. H. Wark with the City a�cials to establish a protocol for non-emergency informatior� and refe��al during disas#ers. L Pravide annual service reperrts af information and referral requests from zip codes within the Cityr limits. I1. THE CITY's RESPOIdSiBILITIES : A. Serve as the primary facal pc�int ir� the ccymmunity for connecting peopls with City department information and referral. B. Re#er callers to appropriate agencies and services to meet their needs, inciuding 2-1-1 Riverside Caunty, a pragram of CG. ] Contract No. C32780 iH. MUTUAL RESPtJNSiBILtTIES A. The Gity and CC will wo�k tc�gether tc� develc►p apprapriate reiationships, and make every effort not to dupli�ate efforts. B. Th� City and CC wili make euery effort not to approach funders to duplicate prograrns that may be provided by partnering agencies. C. The City and CC will strive ta educate the community about c�ur individuai rQles and missions, and will work to mutuaHy promote c�ur rales. D. The City and CC agree to cammunicate regulariy and nu�ture our collaboration, and will ensure that partner networks are included in #he develaprnent c�f apprapriate cammunity initiatives. E. The City and CC will work togett�er to develop an effective communi#y plan fr�r sharing informatic�n in local dis�asters. F. The City and CC will work tog�ther claseiy and build upon the ac#ivities af each. This may invalve numerous vehicles such as: 1. Links to connect respective web sit�s. 2. Participation with 2'I 1 Steering Committee meetings ifi city staff is auailable and meetings are local. IV. FISCA� PROVISIQNS A. The City a�rees to pay CC an annual fee. The rate is based on $.13 per capita of th� City of Paim Desert. B. The City agrees to pay annualiy, unless some ather methad of payment is mutually agreed to 'rn writing. C. CC agrees to submit ann�al invoices#o the City by June 3C}, 2fJ1�. V. INDEPENDENT GQNTRACTOR 1n the performance of the obfigations under this agreement, it is understaod and agreed that CC is at all times acting and performing services as an inc�ependen# contractor, and the City shall exercise n�a contral ar direction over the rnanner an�3 means by vuhich CC performs its obligatians under this contract, except as herein stated. CG will report ta a contract administrator appointed by the City. A(I persons employed by ar vcrlunteering for GC in the perfom�tance of CG's services and functions shali be considered emplr�yees, vc�lunteers, and agents of CC. No person employed or vc�lunteering for CC shal! be entitled to a City pension, civil service, or any status c�r right, nor shall he or she be deemed to be a City emplayee as a result of #his Agreement. Additionally, ail persans employed by or volunteering for CC shall not represent themselves to be affiiia#ed with fhe City. VL INQEMNIFICATIfJN CC p�omis�;s and agrees to defend, protect, indemnify, and save harmless the City, its c�fficers, agents, and employees, frc�m and against any, and all ciaims, demands, and liability for damages ficrr persanal injury or property damage suffered by reason of any act or c�mission o# CC, or CC's employees, volunteers, agents, or cantractors, or by reason of any dangerous or defecti�e condition caused ar permitted by CC c�r CC's employees, volunfieers, ag�nts, or contractars. 2 Contract No. C32780 The City promises and agrees to defend, indemnify, and save harmle�s GG, its officers, emplayees, and vc�lunteers from all claims, demands, and liataility for damages fiar personal injury or prQperty damage suffered by reasar� of any act or omission c�f the City ar the City's officers or ernplayess, ar by reasan of any dangerous or defective condition caused or permitted by #he City or the City's o�cers Qr emplayees, except where such action, orrzission, or conditi�n is caused by or is the result of an action, omissic�n, ar request of CC or GC's afficers, employees, t�r volunteers ar is aile�ed to arise aut of the execution of this Agreement. VU. INSURANCE A. CC sha11 secure and maintain throughout the contract perio�l and any e�c�kensions thereof, prc�f�ssional liability insurance, public liability insurance, property damage, and vehicle liabilify insurance effe�ive as of the effective date vf this Agreement, and sha[I be protected from clairns fior damages far persorral injur�, including accidental death, as well as from c�aims far prc�perty damage which may arise fram operations from this Agreement. Said insurance shall be maintained in full force and effect cfuring the term of the Agreement ar renewals or extensions thereof. Such a policy shall be for not Isss than $1,0OO,OQO, fcar injuries, including accidental death, to anyc�ne persors and, subject to the same [imit for �;a�h person, in an amount nat less than $1,0OO,OQO on accc�unt far any one accurrence, and $1,000,000 for property damage, and shall be placeti with a company aufihori�ed to conduct business in the Sta#� of GaFifornia. The City shaU be named as an additional insured on all policies and/or certificates of insurance. Capies af all �olicies ar certificates shall provide for thirty (30} days written nofice to #he City prior to any reduction in coverage or cancellatian. Such insurance coverage shaN be primary and shall not require any contribution by the City or by the City's ir�surance carriers. The amass af suGh insurance shal( not be de�;med a limitation of CC's agreement to save and hol� harmless and ifi the City becom�s liable for an amount in excess ofi the insurance, CC will save and hald the Gi�r harmless from the wl�ale ther�of. B. CC shall secure and maintain throughout the term of this A�reement, UVarksrs' Campensation insurance as prescribed by the laws c�f the State c�f Californ'ra. A certificate evidsncing such coverage shall be filsd with the City Manager's O��e. Said csrtificate shall pravide fhat the Gity wi11 be given at least thirty (30) days written notice priar to cancellation. VIIt. TERM This MOU shal! be in effect from July 1, 2013 thraugh June 30, �0'�4„ but may be terminated ear{ier in acct�rdance with Section IX. IX. EARLY TERMINATION A. Far Cause. If either party fails ta perFarm any duties c�r obligatians imposed an it by this Agreement and such failure cantir�ues for thirty (30) days after written natification by one party t� the other, then this Ag�eement wi[I be in breach and 3 Contract No. C32780 the party provid�ng suGh noti�:e may terminate this Agreement immediately there�fter_ B. Without Cause. Either party at any tim� may terminate this Agreement without cause upon giving of thirty (30) days prior written nc�tice to the other af �uch in#ent to terminate at the address set�u# in Section of this Agreernent. C. Fteimbursement of Campensation. If this Agreement is terminate�i pricrr tc� the end of the term set fQrth in Sectian, CC shaN be compensated on a pro rata basis. X. Nt7TICES Notices shall be deemed given undsr this MOU when in writing and personally delivered or placed in the U.S. Mail, �rst class, postage prepaid, addressed as f�allaws: City: City of Palm Qesert Palm Desert Civic Center 73-510 Fred Wa�ing Drive Palm Desert, CA 92260 CC. Community Gonnect 2060 University Avenue Suite 212 Riverside, CA 92507 Xi. GENERA� PRQViSION5 A. This MOU constitutes the entire agreement between #he parkies. No waiwer of any term or condition af this Agreement shal! be deemec! a eontinuing waiver here4f. This Agreement is binding upon CC and their successors and assignees. Except as otherwise provided herein, CC shall nat assign, sublet, or transfer iis interest in this Agreement or any part thereof without the prior written cansent of #he City. Any such assignment shafl, at fhe a�rti+�n of the City, immediately void this Agreement. B. Any alterna#ions, variations, modificatians, or waivers of provisions of the M�JU, unless specificalEy allowed in the M{�U, shall be valid only when they have been reduced to w�iting, duly signed and approved by the Authorized Representatives of both parties as an amendment to this MOU. No orai understanding or agreement n€�t incorparated herein shall be binding on any of the Parties t�ereta. XII CONCLUSIQN A. This M�U, consisting af five pages, is the full and complete dacument describing services to be rendered by CC and the City including aN covenants, canditians, and benefits. B. fihe signatures af the Parties affixed to this M�U affirm that they are duly authorized #o commit and bind their resp�ctive agencies to the terms and conditiQns set forth in this dc�cument. 4 Contract No. C32780 C�t�r of Palm Desert Date By City Manager Community Gonnecfi Date �:�F;�-- � � g '` .� �; �,,, ��N .-� ..-�_�� Y Chief Exectafiwe � � r 5