HomeMy WebLinkAboutC33900 - Cmnty Cnnct - 211 Rvrside County Pgrm%2•1•1Community
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Let us help. Call 211
Statistical Report
Fiscal Year 2013/2014
108,607 Riverside County Residents Found Help by Calling 2-1-1
TOTAL CALLS: TOTAL WEB SITE VISITS:
72,722 35,885
Placed to
Placed to
2-1-1 Riverside County 2-1-1 Riverside County
MOST REQUESTED NEED: Housing
/ 2-1-1 Riverside County is funded in part by:
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2 - 1 - 1 : Connecting people in need with those that can help
Fiscal Year: 2013 - 2014
CALL COUNT
The number of calls taken by 2-1-1 Riverside County between 7/1/13-6/30/14.
Month Call Count
July 2013
August 2013
September 2013
October 2013
November 2013
December 2013
January 2014
February 2014
March 2014
April 2014
May 2014
June 2014
6,597
7,407
6,911
6,834
5,769
5,713
6,112
5,104
5,428
5,387
5,752
5,708
WEBSITE VISITS
Indicates the number of unique Internet users visiting our website looking for help at
www.ConnectRiversic/e.org1211.
Fiscal Year Website Visits
FY 2013-2014 35,885
2-1-1 RESOURCE DATABASE
The number of Agencies and Programs listed and referred by 2-1-1 Riverside County.
Agencies Listed Programs Listed
1,071
3,715
HOUSEHOLDS WITH CHILDREN SERVED
The percentage of callers with children in the household.
Percent of Children in
Children's Age Households
0-5 Years Old
6-18 Years Old
1 6%
23%
Page 2
2 - 1 - 1 : Connecting people in need with those that can help
Fiscal Year: 2013 - 2014
CALL COUNT BY CITY/UNINCORPORATED AREA
The call count, population, and percentage from each city placed to 2-1-1
Riverside County between 7/1/13 - 6/30/14. Estimated Population: www.census.gov
Caller's City Call Count
Banning 1,065
Beaumont 802
Blythe 184
Calimesa 134
Canyon Lake 23
Cathedral City 707
Coachella 311
Corona 3,029
Desert Hot Springs 1,331
Eastvale 893
Hemet 5,235
Indian Wells 19
Indio 1,154
Jurupa Valley 394
La Quinta 239
Lake Elsinore 2,001
Menifee 777
Moreno Valley 8,634
IMurrieta 1,851
(Norco 239
Palm Desert 766
Palm Springs 1,301
Perris 3,340
Rancho Mirage 149
Riverside 15,205
(San Jacinto 1,687
Temecula 1,754
Wildomar 524
Unincorporated Areas 15,435
Estimated Population Percent of Population Calling
211
30,506
40,481
19,832
8,173
10,911
52,977
43,092
159,132
27,902
54,635
81,750
5,165
83,539
98,030
39,331
57,525
83,447
201,175
107,479
26,966
50,508
46,281
72,326
17,799
316,619
45,851
106,780
33,620
N/A
3.49%
1.98%
0.93%
1.64%
0.21
1.33%
0.72%
1.90%
4.77%
1.63%
6.40%
0.37%
1.38%
0.40%
0.61%
3.48%
0.93%
4.29%
1.72%
0.89%
1.52%
2.81%
4.62%
0.84%
4.80%
3.68%
1.64%
1.56%
N/A
Page 3
2-1-1: Connecting people in need with those that can help
Fiscal Year: 2013 - 2014
CLIENT'S AGE
Many times a caller is calling for a client, family member or friend. Below is
the percentage of each age group of clients in need of services.
Client's Age Group
0-5
6-17
18-19
20-29
30-39
40-49
50-59
60-65
65+
Percentage of Clients in Need
1%
2%
2%
17%
26%
16%
20%
5%
11%
MOST REQUESTED NEEDS -TOP 20
A list of the caller's most requested needs throughout Riverside County.
'ank
Need Category
Specific Need Requested
Percent of
Calls
1 Housing/Utilities
2 Food/Meals
3 Housing/Utilities
4 Individual, Family and Community Support
5 Food/Meals
6 Information Services
7 Income Support/Assistance
8 Clothing/Personal/Household Needs
9 Legal, Consumer and Public Safety Services
10 Mental Health/Addictions
11 Mental Health/Addictions
12 Transportation
13 Employment
14 Health Care
15 Health Care
16 Health Care
17 Mental Health/Addictions
18 Mental Health/Addictions
19 Mental Health/Addictions
20 Legal, Consumer and Public Safety Services
Housing/Shelter
Food
Utilities
Individual and Family Support Services
Public Assistance Programs
Information Services (211, 311, 511, etc)
Public Assistance Programs
Material Goods
Legal Services
Substance Abuse Services
Counseling Settings
Transportation Programs
Employment Programs
Specialty Medicine
Health Supportive Services
Outpatient Health Facilities
Mental Health Evaluation and Treatment
Mental Health Support Services
Mental Health Care Facilities
Legal Assistance Modalities
27%
15%
9%
4%
4%
3%
3%
3%
3%
3%
Page 4
LET US HELP. CALL 2-1-1.
i
CITY OF PALM DESERT
SPECIAL PROGRAMS DEPARTMENT
STAFF REPORT
REQUEST: APPROVAL OF MEMORANDUM OF UNDERSTANDING
BETWEEN COMMUNITY CONNECT (FORMERLY THE
VOLUNTEER CENTER OF RIVERSIDE COUNTY) AND THE CITY
OF PALM DESERT TO PARTICIPATE IN THE 2-1-1 RIVERSIDE
COUNTY PROGRAM
SUBMITTED BY: Frankie Riddle, Director of Special Programs
APPLICANT: 211 Community Connect
c/o: Craig Redelsperger
P.O. Box 5376
Riverside, CA 92517-5376
DATE: September 9, 2014
CONTENTS: FY 201314 Statistical Report
Memorandum of Understanding
Recommendation
By Minute Motion:
1. Authorize the Mayor to execute the Memorandum of Understanding between
211 Community Connect and the City of Palm Desert to participate in the 2-
1-1 Riverside County Information and Referral Program
(Contract No. C33900 ); and
2. Authorize the expenditure of funds in an amount not to exceed $7,500 from
Account No. 110-4132-411-3090.
Executive Summary
Since 2005, the City of Palm Desert has been a member of Riverside County's 2-1-
1lnformation and Referral Program. The Memorandum of Understanding for FY
2014/2015 that will cover the City's continued participation in this Program. This
Program has become a vital informational and referral tool for residents of Palm Desert;
as such, continued support by the City of Palm Desert is recommended.
Contract No. C33900
STAFF REPORT
2-1-1 RIVERSIDE COUNTY PROGRAM MOU
SEPTEMBER 9, 2014
PAG E 2
Backqround
The Program continues to provide Palm Desert residents and visitors with 24-hour
information and referral services via 800 or 2-1-1 numbers. Referrals are provided to
public social service agencies, government agencies, and non-profit organizations
established to provide services (e.g. food, clothing, shelter, drug and alcohol
intervention and rehabilitation; employment support including job training, transportation
assistance, etc.)
Per the FY 2013-2014 Statistical Report for the period of July 1, 2013 to June 30, 2014,
the 211 System received 766 calls from Palm Desert residents for various services.
This number does fluctuate based on the need for services by residents at any given
time throughout the year. During this same time period, the System assisted a total of
108,607 (including 72,722 phone and 35,885 website requests for service) people
throughout Riverside County.
Fiscal Analysis
Funds are available in the FY 2014/15 Budget under Account No. 110-4132-411-3090.
Submitted By: ,
CITY COUNCILACT�iON
APPROVED....._✓._.,...DENTED
RECEIVED t)THER
Fran � Riddle
Director of Special Programs MEETINGDA "��-�
AYES: i S 8' �e
Reviewed: NOES:.I�t��,..,,__..,....._.,.��..._....._...,;.
ABSEN'h �.�� .__..�.�.
ABSTAINs
��r� VERIFIED BY:....�Sr r t r�n ._
Rudy . Acosta Original on File w►ith City Clerk's Of'ftw
Assistant City Manager
P I S. Gi son
Director of Finance
Approval:
J n M. Wohlmuth
ty Manager
Contract No. C33900
MEMORANDUM OF UNDERSTANDING between
COMMUNITY CONNECT (CC)
and
City of Palm Desert (City)
For Information and Referral Services via toll-free or 211 Number
Contract No.
WHEREAS, the City desires CC to provide information and referral services to callers,
toll-free, via 211; and
WHEREAS, people in need require 24-hour response to their inquiries about local
human services; and
WHEREAS, CC is a contractor which has the experience and ability to provide such
services; and
WHEREAS, the City and the CC wish to enter into an agreement whereby CC will
furnish such services;
NOW THEREFORE, the City and the CC mutually agree to the following terms and
conditions:
I. CC's RESPONSIBILITIES
A. Coordinate with all telephone providers to route 211 calls to CC.
B. Provide all equipment necessary for the performance of this agreement and be
responsible for the maintenance of said equipment.
C. Maintain an up-to-date database of community health and human services for
Riverside County.
D. Employ trained Information and Referral Specialists to take calls from the public
in search of services and refer callers to appropriate agencies to meet their
needs.
E. Coordinate collaborative efforts to help communities build capacities for meeting
the health and human service needs of the public.
F. Identify gaps in services and inform funders and service providers about those
gaps.
G. Educate the public about available services.
H. Work with the City officials to establish a protocol for non-emergency information
and referral during disasters.
I. Provide annual service reports of information and referral requests from zip
codes within the City limits.
II. THE CITY's RESPONSIBILITIES :
A. Serve as the primary focal point in the community for connecting people with City
department information and referral.
Contract No. C33900
MEMORANDUM OF UNDERSTANDING between
COMMUNITY CONNECT (CC) and «CITY» (City)
B. Refer callers to appropriate agencies and services to meet their needs, including
2-1-1 Riverside County, a program of CC.
III. MUTUAL RESPONSIBILITIES
A. The City and CC will work together to develop appropriate relationships, and
make every effort not to duplicate efforts.
B. The City and CC will make every effort not to approach funders to duplicate
programs that may be provided by partnering agencies.
C. The City and CC will strive to educate the community about our individual roles
and missions, and will work to mutually promote our roles.
D. The City and CC agree to communicate regularly and nurture our collaboration,
and will ensure that partner networks are included in the development of
appropriate community initiatives.
E. The City and CC will work together to develop an effective community plan for
sharing information in local disasters.
F. The City and CC will work together closely and build upon the activities of each.
This may involve numerous vehicles such as:
1. Links to connect respective web sites.
2. Participation with 211 Steering Committee meetings if city staff is available
and meetings are local.
IV. FISCAL PROVISIONS
A. The City agrees to pay CC an annual fee. The rate is based on $.13 per capita
of the City of Palm Desert.
B. The City agrees to pay annually, unless some other method of payment is
mutually agreed to in writing.
C. CC agrees to submit annual invoices to the City by June 30, 2014.
V. INDEPENDENT CONTRACTOR
In the performance of the obligations under this agreement, it is understood and agreed
that CC is at all times acting and performing services as an independent contractor, and
the City shall exercise no control or direction over the manner and means by which CC
performs its obligations under this contract, except as herein stated. CC will report to a
contract administrator appointed by the City. All persons employed by or volunteering
for CC in the performance of CC's services and functions shall be considered
employees, volunteers, and agents of CC. No person employed or volunteering for CC
shall be entitled to a City pension, civil service, or any status or right, nor shall he or she
be deemed to be a City employee as a result of this Agreement. Additionally, all
persons employed by or volunteering for CC shall not represent themselves to be
affiliated with the City.
VI. INDEMNIFICATION
CC promises and agrees to defend, protect, indemnify, and save harmless the City, its
officers, agents, and employees, from and against any, and all claims, demands, and
fiability for damages for personal injury or property damage suffered by reason of any
act or omission of CC, or CC's employees, volunteers, agents, or contractors, or by
2
Contract No. C33900
MEMORANDUM OF UNDERSTANDING between
COMMUNITY CONNECT (CC) and «CITY» (City)
reason of any dangerous or defective condition caused or permitted by CC or CC's
employees, volunteers, agents, or contractors.
The City promises and agrees to defend, indemnify, and save harmless CC, its officers,
employees, and volunteers from all claims, demands, and liability for damages for
personal injury or property damage suffered by reason of any act or omission of the City
or the City's officers or employees, or by reason of any dangerous or defective condition
caused or permitted by the City or the City's officers or employees, except where such
action, omission, or condition is caused by or is the result of an action, omission, or
request of CC or CC's officers, employees, or volunteers or is alleged to arise out of the
execution of this Agreement.
VII. INSURANCE
A. CC shall secure and maintain throughout the contract period and any extensions
thereof, professional liability insurance, public liability insurance, property
damage, and vehicle liability insurance effective as of the effective date of this
Agreement, and shall be protected from claims for damages for personal injury,
including accidental death, as well as from claims for property damage which
may arise from operations from this Agreement. Said insurance shall be
maintained in full force and effect during the term of the Agreement or renewals
or extensions thereof. Such a policy shall be for not less than $1,000,000, for
injuries, including accidental death, to anyone person and, subject to the same
limit for each person, in an amount not less than $1,000,000 on account for any
one occurrence, and $1,000,000 for property damage, and shall be placed with a
company authorized to conduct business in the State of California. The City shall
be named as an additional insured on all policies and/or certificates of insurance.
Copies of all policies or certificates shall provide for thirty (30) days written notice
to the City prior to any reduction in coverage or cancellation. Such insurance
coverage shall be primary and shall not require any contribution by the City or by
the City's insurance carriers. The amass of such insurance shall not be deemed
a limitation of CC's agreement to save and hold harmless and if the City
becomes liable for an amount in excess of the insurance, CC will save and hold
the City harmless f�om the whole thereof.
B. CC shall secure and maintain throughout the term of this Agreement, Workers'
Compensation insurance as prescribed by the laws of the State of California. A
certificate evidencing such coverage shall be filed with the City Manager's Office.
Said certificate shall provide that the City will be given at least thirty (30) days
written notice prior to cancellation.
VIII. TERM
This MOU shall be in effect from July 1, 2014 through June 30, 2015, but may be
terminated earlier in accordance with Section IX.
3
Contract No. C33900
MEMORANDUM OF UNDERSTANDING between
COMMUNITY CONNECT (CC) and «CITY» (City)
IX. EARLY TERMINATION
A. For Cause. If either party fails to perform any duties or obligations imposed on it
by this Agreement and such failure continues for thirty (30) days after written
notification by one party to the other, then this Agreement will be in breach and
the party providing such notice may terminate this Agreement immediately
thereafter.
B. Without Cause. Either party at any time may terminate this Agreement without
cause upon giving of thirty (30) days prior written notice to the other of such
intent to terminate at the address set out in Section of this Agreement.
C. Reimbursement of Compensation. If this Agreement is terminated prior to the
end of the term set forth in Section, CC shall be compensated on a pro rata
basis.
X. NOTICES
Notices shall be deemed given under this MOU when in writing and personally delivered
or placed in the U.S. Mail, first class, postage prepaid, addressed as follows:
City: City of Palm Desert
Palm Desert Civic Center
73-510 Fred Waring Drive
Palm Desert, CA 92260
CC: Community Connect
P. O. Box 5376
Riverside, CA 92517-5376
XI. GENERAL PROVISIONS
A. This MOU constitutes the entire agreement between the parties. No waiver of
any term or condition of this Agreement shall be deemed a continuing waiver
hereof. This Agreement is binding upon CC and their successors and assignees.
Except as otherwise provided herein, CC shall not assign, sublet, or transfer its
interest in this Agreement or any part thereof without the prior written consent of
the City. Any such assignment shall, at the option of the City, immediately void
this Agreement.
B. Any alternations, variations, modifications, or waivers of provisions of the MOU,
unless specifically allowed in the MOU, shall be valid only when they have been
reduced to writing, duly signed and approved by the Authorized Representatives
of both parties as an amendment to this MOU. No oral understanding or
agreement not incorporated herein shall be binding on any of the Parties hereto.
XII CONCLUSION
A. This MOU, consisting of five pages, is the full and complete document describing
services to be rendered by CC and the City including all covenants, conditions,
and benefits.
4
Contract No. C33900
MEMORANDUM OF UNDERSTANDING between
COMMUNITY CONNECT (CC) and «CITY» (City)
B. The signatures of the Parties affixed to this MOU affirm that they are duly
authorized to commit and bind their respective agencies to the terms and
conditions set forth in this document.
City of Palm Desert
By Date:
Van G. Tanner, Mayor
City of Palm Desert
Community Connect
ORGANIZATION:
gy Date
Chief Executive Officer
Print Name
5