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HomeMy WebLinkAboutC33900 - Cmnty Cnnct - 211 Rvrside County Pgrm%2•1•1Community Connect Let us help. Call 211 Statistical Report Fiscal Year 2013/2014 108,607 Riverside County Residents Found Help by Calling 2-1-1 TOTAL CALLS: TOTAL WEB SITE VISITS: 72,722 35,885 Placed to Placed to 2-1-1 Riverside County 2-1-1 Riverside County MOST REQUESTED NEED: Housing / 2-1-1 Riverside County is funded in part by: PARTNERSHIP RIVERSIDE „ /,;//, „, United Mk Way litir und.dftyaih.1.1. MEMBER AGENCY Or) d .Irry &Innovation hi; COVERED CALIFORNIA Art 11111"- Corona-Norco United Way ster cum 0 City of Palm Desert Xi,. Quiet, Califomia goo.Sle 4! dWorda I NDIAN1PVV ELLS CalifOrnio RWOrSIde COUnly 42,1,1 Get Conneaed GetAnswers. 2 - 1 - 1 : Connecting people in need with those that can help Fiscal Year: 2013 - 2014 CALL COUNT The number of calls taken by 2-1-1 Riverside County between 7/1/13-6/30/14. Month Call Count July 2013 August 2013 September 2013 October 2013 November 2013 December 2013 January 2014 February 2014 March 2014 April 2014 May 2014 June 2014 6,597 7,407 6,911 6,834 5,769 5,713 6,112 5,104 5,428 5,387 5,752 5,708 WEBSITE VISITS Indicates the number of unique Internet users visiting our website looking for help at www.ConnectRiversic/e.org1211. Fiscal Year Website Visits FY 2013-2014 35,885 2-1-1 RESOURCE DATABASE The number of Agencies and Programs listed and referred by 2-1-1 Riverside County. Agencies Listed Programs Listed 1,071 3,715 HOUSEHOLDS WITH CHILDREN SERVED The percentage of callers with children in the household. Percent of Children in Children's Age Households 0-5 Years Old 6-18 Years Old 1 6% 23% Page 2 2 - 1 - 1 : Connecting people in need with those that can help Fiscal Year: 2013 - 2014 CALL COUNT BY CITY/UNINCORPORATED AREA The call count, population, and percentage from each city placed to 2-1-1 Riverside County between 7/1/13 - 6/30/14. Estimated Population: www.census.gov Caller's City Call Count Banning 1,065 Beaumont 802 Blythe 184 Calimesa 134 Canyon Lake 23 Cathedral City 707 Coachella 311 Corona 3,029 Desert Hot Springs 1,331 Eastvale 893 Hemet 5,235 Indian Wells 19 Indio 1,154 Jurupa Valley 394 La Quinta 239 Lake Elsinore 2,001 Menifee 777 Moreno Valley 8,634 IMurrieta 1,851 (Norco 239 Palm Desert 766 Palm Springs 1,301 Perris 3,340 Rancho Mirage 149 Riverside 15,205 (San Jacinto 1,687 Temecula 1,754 Wildomar 524 Unincorporated Areas 15,435 Estimated Population Percent of Population Calling 211 30,506 40,481 19,832 8,173 10,911 52,977 43,092 159,132 27,902 54,635 81,750 5,165 83,539 98,030 39,331 57,525 83,447 201,175 107,479 26,966 50,508 46,281 72,326 17,799 316,619 45,851 106,780 33,620 N/A 3.49% 1.98% 0.93% 1.64% 0.21 1.33% 0.72% 1.90% 4.77% 1.63% 6.40% 0.37% 1.38% 0.40% 0.61% 3.48% 0.93% 4.29% 1.72% 0.89% 1.52% 2.81% 4.62% 0.84% 4.80% 3.68% 1.64% 1.56% N/A Page 3 2-1-1: Connecting people in need with those that can help Fiscal Year: 2013 - 2014 CLIENT'S AGE Many times a caller is calling for a client, family member or friend. Below is the percentage of each age group of clients in need of services. Client's Age Group 0-5 6-17 18-19 20-29 30-39 40-49 50-59 60-65 65+ Percentage of Clients in Need 1% 2% 2% 17% 26% 16% 20% 5% 11% MOST REQUESTED NEEDS -TOP 20 A list of the caller's most requested needs throughout Riverside County. 'ank Need Category Specific Need Requested Percent of Calls 1 Housing/Utilities 2 Food/Meals 3 Housing/Utilities 4 Individual, Family and Community Support 5 Food/Meals 6 Information Services 7 Income Support/Assistance 8 Clothing/Personal/Household Needs 9 Legal, Consumer and Public Safety Services 10 Mental Health/Addictions 11 Mental Health/Addictions 12 Transportation 13 Employment 14 Health Care 15 Health Care 16 Health Care 17 Mental Health/Addictions 18 Mental Health/Addictions 19 Mental Health/Addictions 20 Legal, Consumer and Public Safety Services Housing/Shelter Food Utilities Individual and Family Support Services Public Assistance Programs Information Services (211, 311, 511, etc) Public Assistance Programs Material Goods Legal Services Substance Abuse Services Counseling Settings Transportation Programs Employment Programs Specialty Medicine Health Supportive Services Outpatient Health Facilities Mental Health Evaluation and Treatment Mental Health Support Services Mental Health Care Facilities Legal Assistance Modalities 27% 15% 9% 4% 4% 3% 3% 3% 3% 3% Page 4 LET US HELP. CALL 2-1-1. i CITY OF PALM DESERT SPECIAL PROGRAMS DEPARTMENT STAFF REPORT REQUEST: APPROVAL OF MEMORANDUM OF UNDERSTANDING BETWEEN COMMUNITY CONNECT (FORMERLY THE VOLUNTEER CENTER OF RIVERSIDE COUNTY) AND THE CITY OF PALM DESERT TO PARTICIPATE IN THE 2-1-1 RIVERSIDE COUNTY PROGRAM SUBMITTED BY: Frankie Riddle, Director of Special Programs APPLICANT: 211 Community Connect c/o: Craig Redelsperger P.O. Box 5376 Riverside, CA 92517-5376 DATE: September 9, 2014 CONTENTS: FY 201314 Statistical Report Memorandum of Understanding Recommendation By Minute Motion: 1. Authorize the Mayor to execute the Memorandum of Understanding between 211 Community Connect and the City of Palm Desert to participate in the 2- 1-1 Riverside County Information and Referral Program (Contract No. C33900 ); and 2. Authorize the expenditure of funds in an amount not to exceed $7,500 from Account No. 110-4132-411-3090. Executive Summary Since 2005, the City of Palm Desert has been a member of Riverside County's 2-1- 1lnformation and Referral Program. The Memorandum of Understanding for FY 2014/2015 that will cover the City's continued participation in this Program. This Program has become a vital informational and referral tool for residents of Palm Desert; as such, continued support by the City of Palm Desert is recommended. Contract No. C33900 STAFF REPORT 2-1-1 RIVERSIDE COUNTY PROGRAM MOU SEPTEMBER 9, 2014 PAG E 2 Backqround The Program continues to provide Palm Desert residents and visitors with 24-hour information and referral services via 800 or 2-1-1 numbers. Referrals are provided to public social service agencies, government agencies, and non-profit organizations established to provide services (e.g. food, clothing, shelter, drug and alcohol intervention and rehabilitation; employment support including job training, transportation assistance, etc.) Per the FY 2013-2014 Statistical Report for the period of July 1, 2013 to June 30, 2014, the 211 System received 766 calls from Palm Desert residents for various services. This number does fluctuate based on the need for services by residents at any given time throughout the year. During this same time period, the System assisted a total of 108,607 (including 72,722 phone and 35,885 website requests for service) people throughout Riverside County. Fiscal Analysis Funds are available in the FY 2014/15 Budget under Account No. 110-4132-411-3090. Submitted By: , CITY COUNCILACT�iON APPROVED....._✓._.,...DENTED RECEIVED t)THER Fran � Riddle Director of Special Programs MEETINGDA "��-� AYES: i S 8' �e Reviewed: NOES:.I�t��,..,,__..,....._.,.��..._....._...,;. ABSEN'h �.�� .__..�.�. ABSTAINs ��r� VERIFIED BY:....�Sr r t r�n ._ Rudy . Acosta Original on File w►ith City Clerk's Of'ftw Assistant City Manager P I S. Gi son Director of Finance Approval: J n M. Wohlmuth ty Manager Contract No. C33900 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and City of Palm Desert (City) For Information and Referral Services via toll-free or 211 Number Contract No. WHEREAS, the City desires CC to provide information and referral services to callers, toll-free, via 211; and WHEREAS, people in need require 24-hour response to their inquiries about local human services; and WHEREAS, CC is a contractor which has the experience and ability to provide such services; and WHEREAS, the City and the CC wish to enter into an agreement whereby CC will furnish such services; NOW THEREFORE, the City and the CC mutually agree to the following terms and conditions: I. CC's RESPONSIBILITIES A. Coordinate with all telephone providers to route 211 calls to CC. B. Provide all equipment necessary for the performance of this agreement and be responsible for the maintenance of said equipment. C. Maintain an up-to-date database of community health and human services for Riverside County. D. Employ trained Information and Referral Specialists to take calls from the public in search of services and refer callers to appropriate agencies to meet their needs. E. Coordinate collaborative efforts to help communities build capacities for meeting the health and human service needs of the public. F. Identify gaps in services and inform funders and service providers about those gaps. G. Educate the public about available services. H. Work with the City officials to establish a protocol for non-emergency information and referral during disasters. I. Provide annual service reports of information and referral requests from zip codes within the City limits. II. THE CITY's RESPONSIBILITIES : A. Serve as the primary focal point in the community for connecting people with City department information and referral. Contract No. C33900 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and «CITY» (City) B. Refer callers to appropriate agencies and services to meet their needs, including 2-1-1 Riverside County, a program of CC. III. MUTUAL RESPONSIBILITIES A. The City and CC will work together to develop appropriate relationships, and make every effort not to duplicate efforts. B. The City and CC will make every effort not to approach funders to duplicate programs that may be provided by partnering agencies. C. The City and CC will strive to educate the community about our individual roles and missions, and will work to mutually promote our roles. D. The City and CC agree to communicate regularly and nurture our collaboration, and will ensure that partner networks are included in the development of appropriate community initiatives. E. The City and CC will work together to develop an effective community plan for sharing information in local disasters. F. The City and CC will work together closely and build upon the activities of each. This may involve numerous vehicles such as: 1. Links to connect respective web sites. 2. Participation with 211 Steering Committee meetings if city staff is available and meetings are local. IV. FISCAL PROVISIONS A. The City agrees to pay CC an annual fee. The rate is based on $.13 per capita of the City of Palm Desert. B. The City agrees to pay annually, unless some other method of payment is mutually agreed to in writing. C. CC agrees to submit annual invoices to the City by June 30, 2014. V. INDEPENDENT CONTRACTOR In the performance of the obligations under this agreement, it is understood and agreed that CC is at all times acting and performing services as an independent contractor, and the City shall exercise no control or direction over the manner and means by which CC performs its obligations under this contract, except as herein stated. CC will report to a contract administrator appointed by the City. All persons employed by or volunteering for CC in the performance of CC's services and functions shall be considered employees, volunteers, and agents of CC. No person employed or volunteering for CC shall be entitled to a City pension, civil service, or any status or right, nor shall he or she be deemed to be a City employee as a result of this Agreement. Additionally, all persons employed by or volunteering for CC shall not represent themselves to be affiliated with the City. VI. INDEMNIFICATION CC promises and agrees to defend, protect, indemnify, and save harmless the City, its officers, agents, and employees, from and against any, and all claims, demands, and fiability for damages for personal injury or property damage suffered by reason of any act or omission of CC, or CC's employees, volunteers, agents, or contractors, or by 2 Contract No. C33900 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and «CITY» (City) reason of any dangerous or defective condition caused or permitted by CC or CC's employees, volunteers, agents, or contractors. The City promises and agrees to defend, indemnify, and save harmless CC, its officers, employees, and volunteers from all claims, demands, and liability for damages for personal injury or property damage suffered by reason of any act or omission of the City or the City's officers or employees, or by reason of any dangerous or defective condition caused or permitted by the City or the City's officers or employees, except where such action, omission, or condition is caused by or is the result of an action, omission, or request of CC or CC's officers, employees, or volunteers or is alleged to arise out of the execution of this Agreement. VII. INSURANCE A. CC shall secure and maintain throughout the contract period and any extensions thereof, professional liability insurance, public liability insurance, property damage, and vehicle liability insurance effective as of the effective date of this Agreement, and shall be protected from claims for damages for personal injury, including accidental death, as well as from claims for property damage which may arise from operations from this Agreement. Said insurance shall be maintained in full force and effect during the term of the Agreement or renewals or extensions thereof. Such a policy shall be for not less than $1,000,000, for injuries, including accidental death, to anyone person and, subject to the same limit for each person, in an amount not less than $1,000,000 on account for any one occurrence, and $1,000,000 for property damage, and shall be placed with a company authorized to conduct business in the State of California. The City shall be named as an additional insured on all policies and/or certificates of insurance. Copies of all policies or certificates shall provide for thirty (30) days written notice to the City prior to any reduction in coverage or cancellation. Such insurance coverage shall be primary and shall not require any contribution by the City or by the City's insurance carriers. The amass of such insurance shall not be deemed a limitation of CC's agreement to save and hold harmless and if the City becomes liable for an amount in excess of the insurance, CC will save and hold the City harmless f�om the whole thereof. B. CC shall secure and maintain throughout the term of this Agreement, Workers' Compensation insurance as prescribed by the laws of the State of California. A certificate evidencing such coverage shall be filed with the City Manager's Office. Said certificate shall provide that the City will be given at least thirty (30) days written notice prior to cancellation. VIII. TERM This MOU shall be in effect from July 1, 2014 through June 30, 2015, but may be terminated earlier in accordance with Section IX. 3 Contract No. C33900 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and «CITY» (City) IX. EARLY TERMINATION A. For Cause. If either party fails to perform any duties or obligations imposed on it by this Agreement and such failure continues for thirty (30) days after written notification by one party to the other, then this Agreement will be in breach and the party providing such notice may terminate this Agreement immediately thereafter. B. Without Cause. Either party at any time may terminate this Agreement without cause upon giving of thirty (30) days prior written notice to the other of such intent to terminate at the address set out in Section of this Agreement. C. Reimbursement of Compensation. If this Agreement is terminated prior to the end of the term set forth in Section, CC shall be compensated on a pro rata basis. X. NOTICES Notices shall be deemed given under this MOU when in writing and personally delivered or placed in the U.S. Mail, first class, postage prepaid, addressed as follows: City: City of Palm Desert Palm Desert Civic Center 73-510 Fred Waring Drive Palm Desert, CA 92260 CC: Community Connect P. O. Box 5376 Riverside, CA 92517-5376 XI. GENERAL PROVISIONS A. This MOU constitutes the entire agreement between the parties. No waiver of any term or condition of this Agreement shall be deemed a continuing waiver hereof. This Agreement is binding upon CC and their successors and assignees. Except as otherwise provided herein, CC shall not assign, sublet, or transfer its interest in this Agreement or any part thereof without the prior written consent of the City. Any such assignment shall, at the option of the City, immediately void this Agreement. B. Any alternations, variations, modifications, or waivers of provisions of the MOU, unless specifically allowed in the MOU, shall be valid only when they have been reduced to writing, duly signed and approved by the Authorized Representatives of both parties as an amendment to this MOU. No oral understanding or agreement not incorporated herein shall be binding on any of the Parties hereto. XII CONCLUSION A. This MOU, consisting of five pages, is the full and complete document describing services to be rendered by CC and the City including all covenants, conditions, and benefits. 4 Contract No. C33900 MEMORANDUM OF UNDERSTANDING between COMMUNITY CONNECT (CC) and «CITY» (City) B. The signatures of the Parties affixed to this MOU affirm that they are duly authorized to commit and bind their respective agencies to the terms and conditions set forth in this document. City of Palm Desert By Date: Van G. Tanner, Mayor City of Palm Desert Community Connect ORGANIZATION: gy Date Chief Executive Officer Print Name 5