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HomeMy WebLinkAboutHA35560 - Affrdable Housing Compliance/Proprty Mgmt SvcsContract No. HA35560 PALM DESERT HOUSING AUTHORITY STAFF REPORT REQUEST: APPROVE THE AWARD OF CONTRACT NO. HA35560 FOR AFFORDABLE HOUSING COMPLIANCE/PROPERTY MANAGEMENT SERVICES FOR THE AUTHORITY OWNED PROPERTIES TO RPM COMPANY FOR A FIVE YEAR TERM IN AN AMOUNT NOT TO EXCEED $481,248.00 FOR THE CALENDAR YEAR 2017. SUBMITTED BY: Janet Moore, Director of Finance CONTRACTOR: RPM COMPANY 1420 S. Mills Avenue, Ste. M Lodi, CA 95240 DATE: November 10, 2016 CONTENT: Draft Agreement Summary of Proposal Review Recommendation By Minute Motion, that the Housing Authority Board, 1) Approve the award of Contract No. HA35560 for Affordable Housing Compliance/Property Management Services for an initial five (5) year term for the Housing Authority Owned Properties to RPM Company (RPM) in an amount not to exceed $481,248.00 for the calendar year 2017, with allowable increases as noted in the contract; and 2) Authorize staff to finalize a contract (also referred to as an Agreement) with RPM consistent with the terms of the RFQ/RFP with non -substantive modifications concurred upon by the Executive Director and legal counsel; and 3) Authorize the Chairman to execute the Agreement and the Executive Director to execute any documents necessary to facilitate the contract award and implementation. Funds are available in the amount 2016/2017 Housing Authority operating budget. Housing Commission Recommendation The Housing Commission reviewed the recommendation at its regular meeting of November 9, 2016. Staff will provide a verbal report upon request. Strategic Plan Objective: Although the services solicited do not apply to a specific City of Palm Desert strategic plan goal, Staff Report Award of Contract No. HA35560 to RPM Company November 10, 2016 Page 2 of 4 the Request for Qualifications and Proposals ("RFQ/RFP") had the following objectives: • Establish a comprehensive solicitation for Services at the Palm Desert Housing Authority income -restricted rental properties. • Achieve high quality, cost effective services. • Detail expectations for services at the properties. • Determine the qualifications of the respondents to manage all aspects of the Housing Authority's affordable rental housing Executive Summary The Palm Desert Housing Authority ("Housing Authority") requested qualifications and proposals from qualified licensed firms for affordable housing compliance/property management services for the Housing Authority owned restricted properties ("Properties"). Two (2) responses were received for the request for qualifications and request for proposals ("RFQ/RFP"). The selected firm, RPM Company, has demonstrated in their response to be the most responsive to meeting the RFQ/RFP objectives as well as qualified and experienced with affordable housing compliance and property management services. Staff recommends awarding an initial five (5) year Agreement effective January 1, 2017 to RPM Company with the option of two (2) two-year term extensions for affordable housing compliance/property management services for the Housing Authority Properties. Background The RFQ/RFP for qualified licensed firms for affordable housing compliance/property management services for the Palm Desert Housing Authority owned income -restricted Properties was advertised in the local newspaper and the Housing Authority's website. On August 19, 2016 at 2:00 p.m., the following qualifications and proposals were received: Hyder Company RPM Company FIRM CORPORATE OFFICE San Marcos, CA Lodi, CA The qualifications and proposals of each firm received were evaluated as follows: Housing Authority staff performed an extensive due diligence review of the two (2) qualifications/proposals submittals. This process involved: verifying that both firms satisfied the minimum qualification requirements; evaluating the criteria established in the RFQ/RFP for each firm; contacting references provided; and evaluating the responsiveness to the services requested in the RFQ/RFP. Further clarification was requested from the firms in order to have a better understanding of services and costs being proposed. This was requested to obtain greater detail for the services and costs that were either unclear or not included in the original submittal. After an initial review, it was determined that both firms met the minimum criteria for qualifications and experience. A broader qualitative evaluation of the proposals was then conducted using the following criteria: qualifications, compliance knowledge, firm's capacity, demonstrated understanding of Palm Desert's quality, firm's locations, firm's clarity, principal manager availability, maintenance ability, good standing of firm, and cost. Staff Report Award of Contract No. HA35560 to RPM Company November 10, 2016 Page 3 of 4 2. Subsequently, four (4) individual City staff members from different departments, as well as Housing Authority Board Member Sabby Jonathon and Housing Commission Vice Chair Heather Horning, independently reviewed the qualifications and the responsiveness to the service approach proposed by each firm. Unanimously, the review of the responses yielded that RPM Company was very thorough and concise while Hyder Company failed to provide complete, clear and direct responses. A copy of the summary of the individual proposal reviews is attached to this report. 3. Lastly, evaluations performed of each firm's submittals were presented to the RFQ/RFP review committee comprised of two (2) staff members, Housing Authority Board Member Sabby Jonathon and Housing Commission Vice -Chair Heather Horning on October 20, 2016 for a comprehensive evaluation review of the two (2) firms. The RFQ/RFP review committee considered the above results together with the qualifications and experience of each firm. Although it is not required to base a decision solely on costs, the review committee also reviewed all fees presented in each proposal for the scope of services solicited (i.e., management fee, administrative costs, operational fees, start up costs and additional costs.). The RFQ/RFP review committee agreed that RPM Company submitted the best qualified response and recommended an award of contract to RPM Company. RPM Company currently manages approximately 6,025 apartment units throughout Southern California including 4,406 affordable units. Furthermore, RPM Company has been the property management company for Palm Desert Housing Authority since 1998 and has thirty nine (39) years of experience in this industry. RPM Company has been performing satisfactorily under its current contract obligations. The proposed Agreement to RPM Company is for an initial five (5) year term with renewal options as noted in the agreement. The scope of services for this Agreement consists of the day-to-day operation of fifteen (15) affordable housing properties. Their duties will include, but not be limited to: compliance with affordable housing rules and requirements; respond to residents' concerns and complaints; enforcement of house rules and regulations; application of fair housing laws and enforcement of the Housing Authority's Administrative Policies and Procedures; qualifying applicants and tenants annually for income certification; conducting credit, rental, employment, and criminal background checks; all leasing activities; monitor day- to-day maintenance of properties and maintenance contracts; perform property and unit inspections; collect and disburse funds; provide monthly accounting reports that include receipts and expenditures; annual financial reporting/filings; occupancy reporting; and administration of funds ("Services"). The Agreement can be terminated by mutual agreement for unsatisfactory performance upon a 30-day written notice by either party; in addition the Housing Authority may terminate for convenience with 180 days written notice. The Agreement management fee in the case of occupied units shall be in the amount of $36.00 per unit per month, to be increased $1.00 commencing on July 1, 2018 and every July 1st thereafter for the remainder of the term of the Agreement. Staff Report Award of Contract No. HA35560 to RPM Company November 10, 2016 Page4of4 Staff therefore recommends approval of award of Contract No. HA35560 for Affordable Housing Compliance/Property Management Services for the Authority Owned Properties to RPM Company in an amount not to exceed $481,248.00 for calendar year 2017, with allowable increases as noted in the contract. Fiscal Analysis The fiscal impact is the annual Agreement amount for Affordable Housing Compliance/Property Management Services. artment Head: t Moore, Director of Finance Lauri Aylaian, Executive Director ill ' C . Y HOUSG AUT!I 5 - 0uN ii-fc VERiHED • Original on fife with City Clerk's Offic M , telam( ,Jclrcti)611,Tcenl lf'/' , l ok ix r 5pi e5d /VcLS: ME Contract No. HA35560 DRAFT PALM DESERT HOUSING AUTHORITY AGREEMENT FOR PROPERTY MANAGEMENT SERVICES THIS AGREEMENT FOR AFFORDABLE HOUSING COMPLIANCE AND PROPERTY MANAGEMENT SERVICES (this "Agreement") is made and entered into effective this November 10, 2106, by and between the PALM DESERT HOUSING AUTHORITY, a public body, corporate and politic having a principal place of business at 73-510 Fred Waring Drive, Palm Desert, California, (the "Housing Authority") and RAY, DOUGLAS, ANN & PATRICK, INC., a California corporation, dba RPM Company, having a principal place of business at 1420 S. Mills, Suite M, Lodi, California 95242 (the "Manager"). The Housing Authority and the Manager may be referred to herein individually as a "Party" and collectively as the "Parties." RECITALS A. The Housing Authority is a public body, corporate and politic, the Owner ("Owner") and operator of those certain real properties described on Exhibit A attached hereto and incorporated herein by this reference (the "Properties"). B. The Manager is engaged in the business of managing, maintaining, repairing, operating and leasing apartment buildings, and has represented to the Housing Authority that the Manager is experienced in providing professional services in affordable housing compliance, is licensed in the state of California, familiar with the goals and plans of the Housing Authority and competent in said business. C. The Housing Authority and Manager desire to enter into this Agreement. NOW, THEREFORE, in consideration of the foregoing premises and of the mutual and dependant covenants contained in this Agreement, the Parties agree as follows: 1. Effective Date. The effective date of this Agreement (the "Effective Date") shall be January 1, 2017. 2. Appointment. The Housing Authority hereby appoints Manager and Manager accepts appointment as the manager of the Properties on the terms and conditions set forth in this Agreement. The Parties acknowledge and agree that this Agreement is only a Management Agreement between the Parties, that the Parties are not joint venturers or partners, and that Manager shall not be deemed to be an employee of the Housing Authority. The Manager shall at all times be an independent contractor. Contract No. HA35560 DRAFT 3. Professional Management Standards and the Administrative Plan. (a) Manager agrees to exert its best efforts, to furnish the services of its organization, and to exercise the highest degree of professional competence in managing the Properties and to provide the Housing Authority with the economic return consistent with proper management under the guidelines provided by the Housing Authority for affordable housing compliance. (b) The Manager shall manage, maintain, repair, operate and lease the Properties consistent with other multi -unit and senior apartment complexes or similar type properties in the surrounding vicinity with comparable facilities and amenities. (c) Notwithstanding the authority granted to Manager by this Agreement, Manager agrees to abide by those standards and instructions that the Housing Authority may issue from time to time in connection with the Administrative Plan (the "Administrative Plan"). In the event of any inconsistency between this Agreement and the Administrative Plan, this Agreement shall control. The Administrative Plan adopted by Resolution No. HA-38, and any amendments thereto, include the statements of policies of the Housing Authority for the purpose of property operations. (d) The Manager hereby covenants and agrees to use Manager's best efforts to actively manage, maintain, repair, operate and lease the Properties at their maximum potential, considering the Housing Authority's guidelines for affordable housing compliance and the Administrative Plan. Manager will provide copies of any procedural manuals created for the purpose of implementing said Administrative Plan. (e) The Manager shall be responsive to all tenant requests and concerns in a timely manner and shall make its best efforts to satisfy tenant requests and concerns at on -site offices. The Manager shall make its best efforts to notify Housing Authority of tenant requests and concerns which are likely to be expressed by a tenant directly to the Housing Authority. Manager shall establish policies in order to address tenant requests and concerns and resolution in the event of a dispute in accordance with the Administrative Plan. (f) Each of the Properties having twenty five (25) or more units shall have a member of Manager's management staff that shall live on -site provided, however, that the Housing Authority shall not be responsible for furnishings, equipment, supplies, postage, utilities, telephone or such other ancillary costs of the on -site staff. The specific apartment shall be approved by the Housing Authority prior to occupancy by staff.. All other Properties having less than twenty five (25) units shall have a caretaker that lives on -site. All Properties will have an emergency contact available seven days a week, 24 hours a day. 4. Periodic Requirements Contract No. HA35560 DRAFT The Manager shall perform the following: (a) Not Tess than once each week: (i) A member of the Manager's management staff will walk each property in its entirety to identify any items of concern that may or may not be visible from frequently traveled thoroughfare, and prepare a detailed report of findings to be provided to the Housing Authority monthly (ii) Inspect all mechanical and physical systems located on the Properties and provide a report to the Housing Authority of said inspections monthly (b) Not less than once during every calendar month: (I) Analyze the occupancy level of the Properties (ii) Analyze the financial condition of the Properties including, without limitation, cash flow, income, expenses, and per unit average cost (iii) Provide the Housing Authority with a report regarding the status of maintenance and repair projects including those in process, upcoming, completed, and those that have not been completed or which are recommended and have not yet been implemented, and which are to be carried over to the next fiscal year (c) Not less than once annually on or before March 1st, (i) Prepare and deliver to the Housing Authority a comprehensive financial budget plan (Plan), described in Section 18, including reserve accounts where applicable, for the Properties for the upcoming fiscal year operations July 1 to June 30. (ii) Examine the general condition of the Properties, prepare a list of needed repairs and maintenance, and deliver that list to the Housing Authority along with the estimated costs for review. Once reviewed by the Housing Authority, incorporate estimations into the Plan. Said list will include all items identified by Manager and be prioritized by the Manager in order of necessity. (i.e. Critical, Health and Safety, Necessary, Preventative, etc.) (d) Manager will notify the Housing Authority of work, supplies, services, maintenance or repairs (emergency or otherwise) that were not included in the current operating budget but that may be necessary prior to the next operating budget year: Contract No. HA35560 DRAFT (i) In December of each year, Manager will provide the Housing Authority a report of necessary budget adjustments to be made for work that was pre - approved by the Housing Authority and estimates of anticipated work that is necessary. (ii) In the event there are items that have not been included in the Plan or in Section 4(d)(i), above, then as necessary, Manager will provide a report of those items by priority to the the Housing Authority. Housing Authority staff will determine whether said requests should be forwarded as a special item to the Housing Authority Board. (e) On the basis of the information gathered pursuant to Sections (a)- (d) of this Section 4, Manager shall recommend in writing amendments and updates to the Administrative Plan at least once annually. The proposed amended Administrative Plan, together with any recommendations of Manager for achieving maximum economic return of the Properties in light of the affordable housing compliance requirements of the Properties, shall be submitted to the Housing Authority. Any amendments to budget, policies or actions in the Administrative Plan are subject to the prior written approval of the Housing Authority unless the sole reason for the proposed amendment was due to changes in or inconsistencies with current law. The Manager will continually review the Administrative Plan for the purpose of keeping the Housing Authority advised of necessary or desirable changes. (f) Crime -Free Multi Housing Program. Throughout the term of this Agreement, the Agent covenants and agrees to participate in and fully complete the City's Crime -Free Multi Housing Program for the Properties. Evidence of compliance with this requirement shall be forwarded annually to the Housing Authority within said twelve (12) month period. 5. Determination of Performance Criteria. The Parties have developed various performance criteria categories which will be used to evaluate the performance of the Manager. Such performance criteria categories are described on Exhibit G attached hereto and incorporated herein by reference. 6. Term. The Agreement for Property Management Services currently in effect terminates on its own terms on December 31, 2016. The Parties agree that the term ("Term") of this Agreement shall be for Five (5) years, commencing January 1, 2017 and ending December 31, 2021. Following the initial term of the contract, the Housing Authority may opt to extend the contract for two (2) additional terms of two (2) years each term and expiring December 31, 2025. Contract extensions may be exercised contingent upon satisfactory performance and at the sole discretion of the Housing Authority, and in accordance with the provisions of Section 28 below. 7. On -Site Management Office. The Housing Authority shall provide adequate space on the Properties for a management office in accordance with Exhibit C attached hereto and incorporated herein by this reference. The Manager shall prepare Contract No. HA35560 DRAFT and submit designs and budget for pre -approval to furnish and/or refurbish the management offices. The Housing Authority shall pay all approved expenses related to such office, including, but not limited to, furnishings, equipment, postage, office supplies, electricity, telephone, answering service, and security monitoring services, if any. The Housing Authority shall retain ownership of all of the foregoing purchases. 8. Information on the Properties. The Manager acknowledges that it has been furnished with any available building plans and specifications as well as environmental reports, if available, for each of the Properties. Manager also acknowledges that it has received copies of any available manufacturer's preventive maintenance schedules, guarantees and warranties pertinent to the fixtures, mechanical equipment, and appliances used in the operation of the Properties. The Manager shall maintain files for each of the Properties with current plans and specifications, environmental reports, manufacturer's preventive maintenance schedules, guarantees and warranties pertinent to any new installations, repairs, fixtures, appliances as well as any equipment, used in the operation of the Properties. 9. Familiarity With Equipment. The Manager has become thoroughly familiar with the character, location, construction, layout, plan and operation of the Properties, and especially of the electrical, heating, plumbing, air conditioning and ventilation systems, and all other mechanical equipment, and the Manager shall maintain such familiarity. 10. Leasing. The Manager will act as the Housing Authority's exclusive agent in leasing the dwelling units (the "Units") in the Properties. The following provisions will apply: (a) The Manager shall use all reasonable efforts to keep the Properties leased by procuring tenants for the Properties and negotiating and executing on behalf of the Housing Authority all leases for the Units. The Manager is authorized to enter into and execute initial leases with tenants for a minimum term of six (6) months and a maximum term of twelve (12) months without the further written approval of the Housing Authority. The Housing Authority shall provide the Manager with income and rent guidelines for each of the Properties annually or as frequently as Department of Housing and Community Development ("HCD") issues adjustments to the Riverside County Median Income levels. Such guidelines shall include a provision for utility allowances, if applicable, as set by the Riverside County Housing Authority which are in effect at the time the rents are established. Any lease for a shorter or longer period shall require the prior written consent of the Housing Authority. The Manager shall also submit to the Housing Authority copies of all notices terminating any tenant leases and all notices to vacate served on any tenant prior to the expiration of the lease term or after the expiration of the lease term if tenancy has converted to month -to -month, together with an explanation for the applicable notice. Manager shall provide the Housing Authority with the equipment detail of each Unit annually for the purpose of determining the proper utility allowances by March 1st of each year. Contract No. HA35560 DRAFT (b) The Manager shall lease all the Units in accordance with the terms of this Agreement, in compliance with all applicable Federal, state and local laws, in accordance with the Administrative Plan and any further direction from the Housing Authority. (c) The Manager will be responsible for screening and selection of existing and prospective tenants in accordance with affordable housing compliance guidelines and applicable Federal, State and local laws. The Manager will follow the tenant selection policy described in the Administrative Plan and will show the Properties to all prospective tenants who qualify under the Housing Authority's affordable compliance guidelines based on the waiting list policy and Unit availability. (d) The Manager will prepare and verify eligibility certifications and recertifications in accordance with the guidelines established by the Housing Authority. Rents will be adjusted pursuant to the Rent Setting Policy of the Housing Authority adopted by Resolution HA-32 and any amendments thereto. (e) The Manager shall not decline to lease any Unit on the Properties to a prospective tenant, or otherwise discriminate, on the basis of race, color, national origin, ancestry, sex, gender, gender identity, gender expression, religion, physical or mental disability, genetic information, marital status, familial status, sexual orientation, or any other classification then protected by law. (f) Prior to executing any lease with a tenant, the Manager shall obtain the written consent of the applicant to perform a complete background check, and shall perform same, including: (1) investigate the financial ability and history of the prospective tenant to pay rent, (2) perform necessary credit checks, (3) obtain references from employers and prior landlords, (4) verify the income of tenants as specified in the Administrative Plan, (5) verify all matters that are required to be checked by Federal and/or state law, in accordance with the type of affordable funding involved, and (6) verify those matters that may and should be checked to ensure and promote the safety and welfare of all tenants of the Properties, Manager's staff and the public. A non-exclusive list of the required and permissive verifications, consent language and sampling of reputable online resources are set forth in Exhibit K, as may be modified by changes in applicable law. Manager shall comply at all times with applicable Federal, State and local law in all aspects of the tenant screening and application process. 11. Security Deposits. The Manager will collect, deposit, and disburse security deposits in accordance with the terms of each tenant's lease. The amount of each security deposit will be as specified in the Administrative Plan or applicable law. The collection and disbursement of security deposits will also be governed by the then applicable state and local laws. All tenant security deposits will be placed in one or more trust accounts separate from all other accounts and funds of the Manager and/or the Housing Authority. The security account or accounts will be established at a bank as specified by the Housing Authority whose deposits are insured by an agency of the United States government. The security deposit account or accounts will be carried in Contract No. HA35560 DRAFT the Housing Authority's name and designated on record as "PDHA Security Deposit Account" and in addition, the Director of Finance of the City of Palm Desert (the "Director of Finance"), his/her designees, and up to four designated representatives of the Manager shall be included as signatories to the security deposit account or accounts. The balance of the security deposit account or accounts shall not be used to pay general operating expenses without the written consent of the Housing Authority. Notwithstanding the foregoing, security deposits received must be documented and accounted for at all times and the Manager must comply with any applicable state and local laws concerning interest payments on security deposits. The number and structure of security deposit accounts is set forth in Exhibit D attached hereto and incorporated herein by this reference. 12. Collection of Rents and Other Receipts. The Manager will collect when due all rents, charges and other amounts receivable on the Housing Authority's account in connection with the management, maintenance, repair, operation, and leasing of the Properties. Such receipts (except for tenants' security deposits, which will be handled as specified in Section 11 above) will be deposited in an account or accounts, separate from all other accounts and funds, of the Manager, at the bank as specified by the Housing Authority whose deposits are insured by an agency of the United States Government. This account or accounts will be carried in the Housing Authority's name and designated on record as "PDHA General Operating Account" and in addition, the Financial Operations Manager, the Director of Finance, his/her designees, and up to four designated representatives of the Manager shall be included as signatories to this account, or accounts. The number and structure of operating accounts is set forth in Exhibit D attached hereto and incorporated herein by this reference. 13. Enforcement of Leases. The Manager will ensure full compliance by each tenant with the terms of that tenant's lease. Voluntary compliance will be emphasized. Involuntary termination of tenancies shall comply with all applicable laws and regulations. The Manager is designated as the Housing Authority's agent with the right to enter and take possession of the Units, in accordance with applicable law, and shall lawfully terminate any tenancy when, in the Manager's reasonable judgment, sufficient cause (including, but not limited to, nonpayment of rent) for such termination occurs under the terms of the tenant's lease. For this purpose, the Manager is authorized to consult with legal counsel qualified to bring unlawful detainer actions and to execute notices to vacate and judicial pleadings incident to such actions. The Manager shall keep the Housing Authority informed of such actions and follow such direction as the Housing Authority may provide for the conduct of any such action. Attorney's fees and costs incurred in connection with unlawful detainer actions will be paid out of the General Operating Account as an expense of the Properties. Notwithstanding the foregoing, the Manager is at all times ultimately responsible for the enforcement of leases. Payment by the Housing Authority of legal fees and costs incurred in connection with unlawful detainer actions does not create an attomey-client relationship between the Housing Authority and Manager's unlawful detainer legal counsel. Contract No. HA35560 DRAFT 14. Maintenance and Repair. The Manager will maintain the Properties in good, clean, safe and sanitary condition in accordance with the Administrative Plan and local codes and in a condition acceptable to the Housing Authority at all times. This will include, but not be limited to, cleaning, painting, plumbing, grounds care, and such other maintenance and repair works as may be necessary, subject to any limitations imposed by the Housing Authority in addition to those contained herein. Manager will ensure all vendors maintain the required licensing, insurance, permits, and approvals for any work performed in accordance with this Agreement, as well as all local, State, and Federal codes and regulations. Manager will maintain an on -site property entry log for all vendors. Incident thereto, the following provisions will apply: (a) The Manager will complete preventative maintenance activities in the most cost effective and efficient manner as possible, while not jeopardizing the expectations in quality for the Properties. (b) The Manager will contract in compliance with Section 21 hereof with qualified independent contractors for the maintenance and repair of roofs, air- conditioning and heating systems and for extraordinary repairs beyond the capability of regular maintenance employees. (c) The Manager is aware of the requirements of California Labor Code section 1720 et seq., 1770 et seq., and California Code of Regulations, Title 8, Section 16000 et seq. ("Prevailing Wage Laws") which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. The projects performed under this contract may be subject to compliance monitoring and enforcement by the Department of Industrial Relations. If the services are being performed as part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, Manager agrees to fully comply with such Prevailing Wage Laws, including but not limited to requirements related to public works contractor registration and maintenance and submittal of certified payroll records. Authority shall provide Manager with a copy of the prevailing rates of per diem wages in effect at the commencement of this Agreement. Manager shall make copies of the prevailing rates of per diem wages for each craft, classification or type of worker needed to execute the services, and shall post copies at the Manager's principal place of business and at the project site. Manager shall defend, indemnify and hold the Authority, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws (d) The Manager will systematically receive and investigate all service requests from tenants, take such action thereon as may be warranted and will keep records of the same. Service requests will be addressed within four working days; provided, however, emergency requests will be received and serviced on a 24 hour basis. The Manager shall promptly investigate and respond to serious complaints as Contract No. HA35560 DRAFT appropriate, and shall comply with all applicable Federal and State laws in connection with same, including but not limited to the requirements of the Fair Employment and Housing Act and other applicable fair housing laws, and shall promptly report such complaints and Manager's response thereto to the Housing Authority. The Manager shall advise tenants to report to law enforcement all complaints involving actual or threatened criminal activity. The Manager shall provide the Housing Authority with a monthly summary of all serious complaints received by the Manager. This summary shall include a brief description of each complaint and Manager's response thereto. (e) The Manager is authorized to purchase while complying with the provisions of Section 21, on behalf of the Housing Authority, all materials, equipment, tools, appliances, supplies and services necessary for proper maintenance and repair. The Housing Authority shall retain ownership of all said materials, equipment, tools, appliances and supplies. (f) Notwithstanding any of the foregoing provisions, the prior written approval of the Housing Authority will be required for any maintenance or repair project in which the overall cost is expected to exceed $5,000 for labor, materials, and/or otherwise in connection with the maintenance and repair of the Properties. This limitation does not apply to recurring expenses within the limits of the operating budget or to emergency repairs involving manifest danger to persons or properties, or that are required to avoid suspension of any necessary service to the Properties. In the latter event, the Manager will inform the Housing Authority in writing of the facts as promptly as possible. For purposes herein, "recurring expenses" shall include but not limited to utilities, pest control, laundry services, pool services, courtesy patrol, regulatory permits and vermin extermination. (g) The Manager shall enter into all service contracts (such as pool maintenance/repair, laundry and vermin extermination) in accordance with Section 21 and maintain all required permits and approvals on equipment, pools, facilities, etc. for each of the Properties. (h) The Manager shall not undertake any work of construction or any work which would modify or change the exterior of any building or grounds. 15. Utilities and Services. The Manager will make arrangements for water, electricity, gas, sewage and trash disposal, telephone and cable service for the Properties. The Manager will enter into such contracts as may be necessary to secure such utilities, acting as Manager for the Housing Authority. 16. Employees. (a) All personnel of the Manager involved with the management, maintenance, repair, operation or leasing of the Properties will be employees of the Manager and will be hired, paid, directed, supervised, and discharged by the Manager. The Manager will provide sufficient resources (staff and/or services) in order to fulfill its Contract No. HA35560 DRAFT obligations to the Housing Authority under the terms of this Agreement. All costs associated with hiring and discharging of such employees will be borne by the Manager. The Manager warrants that it has established employment policies in accordance with employment laws and said policies include a drug free work place or similar substance abuse policy, a zero -tolerance violence in the workplace policy and all other policies mandated by State and Federal law. The Manager warrants that all of its employees meet all qualifications, licensing and code requirements, applicable to completing assigned tasks. The Manager warrants that training will be provided to employees as may be required by local, State or Federal Law and will be conducted by an individual or entities qualified to provide such training. It is understood that, subject to sub -Sections (b) and (c), below, all direct costs associated with employees working "on -site" and specifically identified on Exhibit F will be borne by the Housing Authority to include their direct salary (but not bonuses, mileage reimbursement or other similar costs), Social Security taxes, employment taxes, medical insurance, Pension Plan, Worker's Compensation, uniforms, Housing allowance and other benefits (if applicable). The Housing Authority shall have the right to interview and approve the hiring of any prospective site managers or regional (non -site specific) staff included in Exhibit F. Only the cost of those positions set forth on Exhibit F shall be paid by the Housing Authority. Positions may be added, deleted or modified from Exhibit F based on property need with approval of the Manager and the Executive Director of the Housing Authority. Notwithstanding the foregoing, all personnel of the Manager are exclusively the employees of Manager, and not of the Housing Authority. (b) Manager shall have full and exclusive responsibility and liability for payment of all federal, state and local payroll taxes and for contributions for unemployment insurance, Social Security (FICA) and other benefits imposed or assessed under any provision of law or by regulation, and which are measured by salaries, wages, or other remuneration paid or payable by Manager to its employees engaged in any work in connection with this Agreement or indicated herein, for the payment of which the Housing Authority will reimburse the Manager, subject to the written approval of the Finance Director. The Manager shall have full and exclusive responsibility and liability for the withholding and payment of any income taxes required to be withheld from the wages or salaries of said employees under any provision of law or regulation. The Manager agrees to save and hold the Housing Authority harmless from all claims for penalties, interest, or costs which may be assessed under any law or any rules or regulations thereunder with respect to its failure or inability to perform the aforesaid responsibilities. (c) Upon ten days demand from the Housing Authority, the Manager shall cause any employee of the Manager to be removed from the Properties, at the Manager's sole cost and expense. (d) Manager shall be solely responsible for the methods and means of managing its personnel to achieve the desired results. The Housing Authority's authority over and involvement in Manager's employment matters shall be limited consistent with Manager's status as sole employer of its employees. Contract No. HA35560 DRAFT 17. Disbursements from General Operating Account. (a) From the funds collected and deposited by the Manager in the General Operating Account pursuant to Section 12 above, the Manager will make or request the following disbursements promptly when payable: (i) The Manager shall request from the Director of Finance of the Housing Authority reimbursement to the Manager for compensation payable to the employees specified in Exhibit F together with an overhead charge percentage that will be determined annually by the Manager and approved by the Director of Finance of the Housing Authority. This percentage will be applied to gross payroll with respect to employees specified in Exhibit F, included on Exhibit F and submitted once each year during budget review. Said percentage may be adjusted during the budget year with written approval of the Housing Authority, and will include the employer's portion of medical, dental, life, Workers Compensation, taxes and assessments payable to local, state and federal governments in connection with the employment of such personnel. (ii) Notwithstanding the provisions of sub -Section (a)(i), above, the Manager shall make disbursements of all sums otherwise due and payable by the Housing Authority as expenses of the Properties authorized to be incurred by the Manager under the terms of this Agreement, including compensation payable to the Manager, pursuant to Section 27 below, for its services hereunder. (iii) All checks between $2,500 and $4,999 shall require at least two signatures. All checks for publicly regulated utility services (electricity, natural gas, water, sewage and cable) over $2,500 shall require at least two signatures, but do not require a Housing Authority signature. All checks over $5,000 shall require at least two signatures, one of which must be the signature of an authorized representative of the Housing Authority. (iv) All wire transfers will be initiated by the Director of Finance of the Housing Authority or his/her designee. (b) Except for the disbursements mentioned in Section 12 above, funds will be disbursed or transferred from the General Operating Account only as the Housing Authority may from time to time direct in writing. Manager reimbursement checks in excess of $500 shall require signatures of both the authorized signatory of Manager and the Finance Director of the Housing Authority or his/her designee. (c) In the event the balance in the General Operating Account is at any time insufficient to pay disbursements due and payable under Section 17(a) above, the Manager will inform the Housing Authority prior to disbursing funds of that fact and the Housing Authority's Director of Finance will then remit to the Manager sufficient funds to Contract No. HA35560 DRAFT cover the delinquency. In no event will the Manager be required to use its own funds to pay such disbursements that are directly related to the operation of the Properties. (d) The Housing Authority will pay for or reimburse to Manager only those expenses that are expressly authorized by this Agreement to be borne by the Housing Authority. Any expenses incurred by Manager as a result of any legal judgment or administrative ruling against Manager or its officers, employees or agents, or any monetary settlement in lieu of same to resolve any dispute, or the costs incurred by Manager in connection therewith, including attorneys' fees for advice to or defense of Manager, shall be the sole responsibility of the Manager. In the event any Housing Authority monies have been disbursed for this purpose, the Manager shall immediately reimburse Housing Authority. The Housing Authority may, in its sole discretion, elect to pay or reimburse the Manager for all or a portion of such expenses and/or costs if the Housing Authority deems that to be in the best interests of the Housing Authority or the community which it serves or to promote the public health, safety and/or welfare, and only upon written agreement between the Housing Authority and Manager, signed by each of the Parties. 18. Budgets. Manager will prepare and submit annual operating budgets for the Properties in forms satisfactory to the Director of Finance, which budgets shall include but not be limited to the following: Current Year Final Budget Adopted; Current Year Expected Actual; Upcoming Year Budget Request; Detailed Descriptions for any marginal deviations from Current Year; Detailed Descriptions for any Capital Expenditures for each Property; including Reserve Accounts where applicable, and Exhibit F described above. Except as permitted under Section 14(e) above, annual disbursements for operating expenses will not exceed the amount authorized by the approved budget without the prior written consent of the Housing Authority. The Manager shall prepare a recommended operating budget for each fiscal year during the term of this Agreement, and shall submit to the Housing Authority by March 1st of each year for the following fiscal year (July 1 to June 30). Additionally, the Manager shall prepare and submit to the Housing Authority a budget for each fiscal year thereafter covering the period from July 1 through the next following June 30. Each year of the term the Housing Authority will promptly inform the Manager of any changes incorporated in the approved budget, and the Manager will keep the Housing Authority informed of any material anticipated deviation from the receipts or disbursements stated in the approved budget. Manager may, upon the written request and after receipt of written approval of the Housing Authority, make disbursements exceeding the budgeted allowances within the budgeted categories for the Properties. 19. Records and Reports. In addition to any requirements specified in the Administrative Plan or other provisions of this Agreement, the Manager will have the following responsibilities with respect to accounts and reports: (a) The Manager will establish and maintain, on a modified accrual basis, a comprehensive system of records, books and accounts in a manner satisfactory to the Housing Authority. All records, books and accounts will be subject to Contract No. HA35560 DRAFT examination at reasonable hours by any authorized representative of the Housing Authority. The Manager shall maintain the books and records in good condition and order and shall preserve the books and records for such time period as the Housing Authority would be legally required to preserve and maintain the books and records. (b) The Manager will be subject to a quarterly review and an annual audit conducted by a firm of the Housing Authority's choice. The Manager agrees to make available all applicable records to the Housing Authority's auditors for annual review. The report will be prepared in accordance with generally accepted auditing standards. The audit report submitted by the audit firm will also be subject to a single audit at the Housing Authority's discretion. The preparer's services will be an expense of the Housing Authority. (c) The Manager will furnish information as may be requested by the Housing Authority from time to time with respect to the financial, physical or operational condition of the Properties, including, without limitation: (i) calculation and billing rent and other tenant charges; (ii) maintaining accounts receivable and delinquency records; (iii) maintaining rent rolls; (iv) processing and paying operating and capital invoices; (v) recording activity and comparing such activity to budgeted amounts; (vi) reconciling all expenditures; (vii) remitting excess funds to the Housing Authority and requesting needed funds from the Housing Authority; (viii) processing payroll for personnel employed in the discharge of this Agreement and in compliance with taxing authorities and other reporting requirements associated with payroll; and (ix) reports detailed in Exhibit I. (d) By the 20th day of each month, the Manager will furnish the Housing Authority with an itemized list of all delinquent accounts, including general operating accounts, as of the tenth day of the same month. (e) The Manager shall submit, to the Housing Authority's Finance Director those reports set forth in Exhibit H on the periodic bases set forth in Exhibit H. Reports designated as "monthly" on Exhibit H shall be submitted by the 20th day of each month; reports designated as "quarterly" shall be submitted by the 20th day of every third month, and reports designated as "annual" shall be submitted at the end of the fiscal year or the end of the calendar year as set forth on Exhibit H. In explanation but not limitation of the foregoing, the monthly reports to be submitted include: a statement of receipts and disbursements during the previous month; a schedule of accounts receivable and payable; reconciled bank statements for all accounts maintained by the Manager on behalf of the Housing Authority reflecting disbursements and deposit amounts as of the end of the previous month; a copy of general ledger account transactions and monthly aggregate utility consumption by utility; and such other matters relative to the management, operation, and maintenance of the Properties including actual income and expense balances compared to budgeted or expected results as required by the Finance Director of Housing Authority. Additional reports may be requested throughout the year as the Housing Authority deems necessary. Contract No. HA35560 DRAFT (f) On the 20th day of each month, the Manager will submit to the Housing Authority the reports listed on Exhibit I attached hereto and incorporated herein by reference, to assist the Housing Authority in determining compliance with that certain Stipulation for Entry of Judgment in case number Indio 51124 as consolidated with case numbers Indio 51143 and 51159 which has been provided to the Manager. (g) Confidentiality. All books, records, operating statements, leases and other material or information relevant to the operation or financial nature of the Properties shall be maintained in the strictest confidence and shall not be available to any employee or salesperson of any affiliate of Agent, nor to any other party without the prior written consent of the Housing Authority or under compulsion of law (e.g., subpoena). 20. Fidelity Bond. The Manager will place the Properties on a master fidelity bond, which provides blanket coverage equal to two months gross rent potential. The bond will provide coverage for all principals and agents of the Manager and all persons who participate directly or indirectly in the management of the Properties and their assets, accounts and records. The premiums for such a bond will be paid and borne by the Manager. Specifically, coverage for the Manager, including all applicable persons in the Manager's employ, will be paid by the Manager, and coverage for the Housing Authority's personnel, if applicable, will be paid by the Housing Authority. Said fidelity bond shall be issued by a company which is reasonably acceptable to the Housing Authority, and Manager shall deliver to the Housing Authority a copy of said fidelity bond upon execution by the Housing Authority of this Agreement. Such coverage shall be in an amount deemed reasonably appropriate by the City, but shall not be less than the estimated maximum funds in custody of the Consultant, or twenty-five percent (25%) of the estimated annual operating expenses of the Project, plus reserves, whichever is greater. 21. Bids, Discounts, Rebates or Commissions. The Housing Authority and Manager agree to obtain contract materials, supplies and services at the lowest possible cost and on the most advantageous terms to the Properties and to secure and credit to the Properties all discounts, rebates and commissions obtainable with respect to purchases, service contracts and all other transactions on behalf of the Properties. The Manager agrees that no goods and services shall be purchased from individuals, related companies and companies having a financial or pecuniary interest (a "conflict -of - interest") with the Manager. All vendor accounts shall be opened in the Housing Authority's name, upon prior written approval of the Housing Authority. The Manager will develop detailed scopes of work, materials, supplies, equipment and contractual services for any work or repair the cost of which may exceed $5,000 for a single Unit or project. The Manager shall comply with the procedures set forth in Ordinance No. 928 of the City of Palm Desert, and any amendments thereto, in connection with the purchase of any materials, supplies, equipment and contractual services to be paid for by the Housing Authority under this Agreement. Contract No. HA35560 DRAFT The Manager agrees to accept the bid which represents the lowest price, taking into consideration the bidder's reputation for quality of workmanship or materials and timely performance, and the time frame within which the services or goods are needed. The Manager must make every reasonable effort to assure that the Housing Authority is obtaining services, supplies and purchases at the lowest possible cost. The Manager must make a written record of any verbal estimate obtained. Copies of all required bids and documentation of all other written or verbal cost comparisons made by the Manager shall be made part of the records of the Properties and shall be retained for three years from the date the work was completed. This documentation shall be subject to inspection by the Housing Authority or its designee and the Manager agrees to submit such documentation upon request. Further, Manager shall annually submit a report to the Housing Authority describing the outcome of all bidding procedures, which report shall include the names of all bidders and the amount of their bids, and shall indicate to which bidder the contract was awarded. The Manager agrees to make available to the Housing Authority, when requested, all records of the Manager, which relate to the provision of goods or services to the Housing Authority whenever funds from the Properties have been used to pay for such goods and/or services (other than management services). 22. Resident Services Program. The Manager will be responsible for carrying out any resident retention or social services program described in the Administrative Plan and any other program or service that may become available that are in the best interest of the residents or community to promote public health, public safety or tenant welfare. 23. Resident - Management Relations. The Manager will establish quarterly meetings at Properties containing 150 or more units to encourage and promote communication and tenants' initiatives. 24. Defense, Indemnity and Hold Harmless Agreement. The Manager and Housing Authority agree that the Housing Authority, the Successor Agency to the Palm Desert Redevelopment Agency, the City of Palm Desert, and their respective officials, officers, employees, and agents (collectively "Indemnitees") should, to the extent permitted by law, be fully protected against any loss, injury, damage, complaint, claim, lawsuit, cost, expense, attorneys fees, litigation costs, defense costs, court costs or any other cost arising out of or in any way related to Manager's performance of this Agreement. Accordingly, the provisions of this defense, indemnity and hold harmless provision are intended by the Parties to be interpreted and construed to provide the fullest protection possible under the law to the Indemnitees. Manager acknowledges that Housing Authority would not enter into this Agreement in the absence of the commitment of Manager to indemnify, defend, protect and hold harmless the Housing Authority as set forth herein. To the full extent permitted by law, Manager shall indemnify, defend, protect and hold harmless the Indemnitees from any liability, complaints, claims, suits, actions, Contract No. HA35560 DRAFT arbitration proceedings, administrative proceedings, regulatory proceedings, losses, expenses or costs of any kind, whether actual, alleged or threatened, actual attorney fees incurred by Housing Authority, court costs, interest, defense costs including expert witness fees and any other costs or expenses of any kind whatsoever without restriction or limitation incurred in relation to, as a consequence of or arising out of or in any way attributable actually, allegedly or impliedly, in whole or in part to the performance of this Agreement. All obligations under this provision shall be paid by Manager as they are incurred by the Housing Authority. Manager shall defend the Indemnitees, and bear the expense thereof, with lawyers selected or approved by the Housing Authority. Without affecting the rights of the Indemnitees under any provision of this Agreement or this Section 24, the Manager shall not be required to indemnify, defend, protect and hold harmless the Indemnitees as set forth above for liability attributable solely to the fault of the Indemnitees. 25. Professional Services Insurance Requirements. Manager shall not commence work under this Agreement until it has provided evidence satisfactory to the Housing Authority that it has secured all insurance required under this section. In addition, Manager shall not allow any subcontractor to commence work on any subcontract until it has provided evidence satisfactory to the Housing Authority that the subcontractor has secured all insurance required under this section. Without limiting Manager's indemnification of the Housing Authority, City of Palm Desert, the Successor Agency to the Palm Desert Redevelopment Agency and prior to commencement of Work, Manager shall obtain, provide and maintain at its own expense during the term of this Agreement, policies of insurance of the type and amounts described below and in a form satisfactory to the Housing Authority. (a) General Liability Insurance. Manager shall maintain, at its sole cost, commercial general liability insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than $2,000,000 per occurrence, $4,000,000 general aggregate, for bodily injury, personal injury, and property damage, including without limitation, blanket contractual liability. Defense costs shall be paid in addition to the limits. The policy shall contain no endorsements or provisions limiting coverage for (1) contractual liability; (2) cross liability exclusion for claims or suits by one insured against another; or (3) contain any other exclusion contrary to the Agreement. (b) Umbrella or Excess Liability Insurance. [Optional depending on limits required]. Contractor shall obtain and maintain an umbrella or excess liability insurance policy with limits that will provide bodily injury, personal injury and property damage liability coverage at least as broad as the primary coverages set forth above, including commercial general liability and employer's liability. Such policy or policies shall include the following terms and conditions: Contract No. HA35560 DRAFT • A drop down feature requiring the policy to respond if any primary insurance that would otherwise have applied proves to be uncollectible in whole or in part for any reason; • Pay on behalf of wording as opposed to reimbursement; • Concurrency of effective dates with primary policies; and • Policies shall "follow form" to the underlying primary policies. • Insureds under primary policies shall also be insureds under the umbrella or excess policies. (c) Automobile Liability Insurance. Manager shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of the Manager arising out of or in connection with Work to be performed under this Agreement, including coverage for any owned, hired, non -owned or rented vehicles, in an amount not less than $1,000,000 combined single limit for each accident including coverage for any owned, hired, non - owned or rented vehicles. (d) Professional Liability (Errors & Omissions) Insurance. Manager shall maintain professional liability insurance that covers the Services to be performed in connection with this Agreement, in the minimum amount of $1,000,000 per occurrence/$2,000,000 aggregate and policy shall not exclude discrimination, fair housing, American with Disabilities Act, and sexual molestation violations. Any policy inception date, continuity date, or retroactive date must be before the effective date of this agreement and Manager agrees to maintain continuous coverage through a period no less than three years after completion of the services required by this agreement. Covered professional services shall specifically include all work to be performed under the Agreement and delete any exclusions that may potentially affect the work to be performed (for example, any exclusions relating to lead, asbestos, pollution, testing, underground storage tanks, laboratory analysis, soil work, etc.). If coverage is written on a claims -made basis, the retroactive date shall precede the effective date of the initial Agreement and continuous coverage will be maintained or an extended reporting period will be exercised for a period of at least three (3) years from termination or expiration of this Agreement. (e) Workers' Compensation Insurance. Manager shall maintain Workers' Compensation Insurance (Statutory Limits) and Employer's Liability Insurance (with limits of at least $1,000,000). Manager shall submit to the Housing Authority, along with the certificate of insurance, a Waiver of Subrogation endorsement in favor of the Palm Desert Housing Authority, the Successor Agency to the Palm Desert Redevelopment Agency, the City of Palm Desert, and its officers, agents, employees and volunteers. (f) Other provisions or requirements 1. Insurance for Subcontractors: (i) Subcontractors Performing Recurring Work or Work in Excess of $2500. The Manager shall require all subcontractors or other parties which Contract No. HA35560 DRAFT provide (i) recurring services to the Properties, or (ii) services in excess of $2,500 in a six month Period (a "Major Subcontractor") to the Properties to provide the same minimum insurance coverage required of the Manager and Workers Compensation insurance to conform with the requirements of this section. Manager agrees to monitor and review all such coverage and assumes all responsibility for ensuring that such coverage is provided in conformity with the requirements of this section. The Manager agrees that upon request, all agreements with Major Subcontractor, or others with whom Manager contracts with on behalf of the Authority, will be submitted to the Authority for review. For purposes of this Section a contractor or party hired for the work shall be deemed to be performing "recurring work" in the event that contractor or party hired performs in excess of a single segregated or discrete project in any six- month period. The Manager agrees to obtain certificates evidencing such coverage and to make reasonable efforts to ensure that such coverage is provided as required herein. Failure of the Authority to request copies of such agreements will not impose any liability on or constitute waiver by the Housing Authority of its rights hereunder. Manager agrees to require that no contract used by any Major Subcontractor, or contracts the Manager enters into on behalf of the Housing Authority, will reserve the right to charge back to the Housing Authority the cost of insurance required by this Agreement. (ii) Subcontractors Performing Nonrecurring Work or Work Less Than or Equal to $2500. The Manager shall require all subcontractors or other parties which provide (i) nonrecurring services to the Properties, and (ii) services in an amount not to exceed $2,500 in a six-month Period (a "Nonrecurring Subcontractor") to provide Commercial General Liability insurance in the amounts set forth below and Workers Compensation insurance to conform with the requirements of this section. For purposes of Section 25, a contractor or party hired for the work shall be deemed to be providing "nonrecurring work," so long as that contractor or party hired for the work does not perform more than a single segregated or discrete project in a six- month period. In the event a Nonrecurring Subcontractor performs more than a single discrete project in a six-month period or work exceeding $2,500 in value, that Nonrecurring Subcontractor shall lose its status as a "Nonrecurring Subcontractor" and shall be automatically deemed a "Major Subcontractor". The liability limits for Nonrecurring Subcontractors shall provide no less than $500,000 per occurrence for all coverages and $500,000 in the general aggregate. The Manager agrees to verify such coverage and make reasonable efforts to ensure that such coverage is provided as required herein. The Manager agrees to require that no contract used by any Nonrecurring Subcontractor, or contracts the Manager enters into on behalf of the Housing Authority, will reserve the right to charge back to the Authority the cost of insurance required by this Agreement. The Manager agrees that upon request, all agreements with Nonrecurring Subcontractors, or others with whom Manager contracts on behalf of the Housing Authority, will be submitted to the Housing Authority for review. Failure of the Housing Authority to request copies of such agreements will not impose any liability on the Housing Authority nor constitute a waiver of the rights of the Housing Authority hereunder. 2. Proof of Insurance: Manager shall provide certificates of insurance to the Housing Authority as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers' compensation. Contract No. HA35560 DRAFT Insurance certificates and endorsement must be approved by the Housing Authority and the City of Palm Desert Risk Manager prior to commencement of performance. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf. Current certification of insurance shall be kept on file with Housing Authority at all times during the term of this contract. The Housing Authority reserves the right to require complete, certified copies of all required insurance policies, at any time. 3. Duration of Coverage: Manager shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property, which may arise from or in connection with the performance of the Work hereunder by Manager, his agents, representatives, employees or subcontractors. 4. The Housing Authority's Rights of Enforcement: In the event any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, The Housing Authority has the right but not the duty to obtain the insurance it deems necessary and any premium paid by the Housing Authority will be promptly reimbursed by Manager or Housing Authority will withhold amounts sufficient to pay premium from Manager payments. In the alternative, the Housing Authority may cancel this Agreement. 5. Acceptable Insurers: All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner to transact business of insurance in the State of California, with an assigned policyholders' Rating of A- (or higher) and Financial Size Category Class VI (or larger) in accordance with the latest edition of Best's Key Rating Guide, unless otherwise approved by the Housing Authority and/or the City of Palm Desert Risk Manager. 6. Waiver of Subrogation: All insurance coverage maintained or procured pursuant to this agreement shall be endorsed to waive subrogation against the Palm Desert Housing Authority, the Successor Agency to the Palm Desert Redevelopment Agency, the City of Palm Desert, and its elected or appointed officers, agents, officials, employees and volunteers or shall specifically allow Manager or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Manager hereby waives its own right of recovery against the Palm Desert Housing Authority, the Successor Agency to the Palm Desert Redevelopment Agency, and City of Palm Desert, and shall require similar written express waivers and insurance clauses from each of its subcontractors. 7. Enforcement of Contract Provisions (Non Estoppel): Manager acknowledges and agrees that any actual or alleged failure on the part of the Housing Authority to inform Manager of non-compliance with any requirement imposes no additional obligations on the Housing Authority nor does it waive any rights hereunder. Contract No. HA35560 DRAFT 8. Primary and Non -Contributing Insurance: All insurance coverages shall be primary and any other insurance, deductible, or self-insurance maintained by the indemnified parties shall not contribute with this primary insurance. Policies shall contain or be endorsed to contain such provisions. 9. Requirements Not Limiting: Requirements of specific coverage features or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. 10. Notice of Cancellation: Manager agrees to oblige its insurance agent or broker and insurers to provide to Housing Authority with a thirty (30) day notice of cancellation (except for nonpayment for which a ten (10) day notice is required) or nonrenewal of coverage for each required coverage. 11. Additional Insured Status: General liability, Automobile Liability, and if applicable, Pollution Liability, policies shall provide or be endorsed to provide that the Palm Desert Housing Authority, the Successor Agency to the Palm Desert Redevelopment Agency, the City of Palm Desert and their officers, officials, employees, and agents shall be additional insureds with regard to liability and defense of suits or claims arising out of the performance of the Agreement, under such policies. This provision shall also apply to any excess liability policies. 12. The Housing Authority's Right to Revise Specifications: The Housing Authority reserves the right at any time during the term of the contract to change the amounts and types of insurance required by giving the Manager ninety (90) days advance written notice of such change. If such change results in substantial additional cost to the Manager, the Housing Authority and Manager may renegotiate Manager's compensation. 13. Self -Insured Retentions: Any self -insured retentions must be declared to and approved by the Housing Authority. The Housing Authority reserves the right to require that self -insured retentions be eliminated, lowered, or replaced by a deductible. Self-insurance will not be considered to comply with these specifications unless approved by the Housing Authority. 14. Timely Notice of Claims: Manager shall give the Housing Authority prompt and timely notice of claims made or suits instituted that arise out of or result from Manager's performance under this Agreement, and that involve or may involve coverage under any of the required liability policies. 15. Safety: Manager shall execute and maintain its work so as to avoid injury or damage to any person or property. In carrying out its Services, the Manager shall at all times be in compliance with all applicable local, state and federal Contract No. HA35560 DRAFT laws, rules and regulations, and shall exercise all necessary precautions for the safety of employees appropriate to the nature of the work and the conditions under which the work is to be performed. Safety precautions, where applicable, shall include, but shall not be limited to: (A) adequate life protection and lifesaving equipment and procedures; (B) instructions in accident prevention for all employees and subcontractors, such as safe walkways, scaffolds, fall protection ladders, bridges, gang planks, confined space procedures, trenching and shoring, equipment and other safety devices, equipment and wearing apparel as are necessary or lawfully required to prevent accidents or injuries; and (C) adequate facilities for the proper inspection and maintenance of all safety measures. 16. Additional Insurance: Manager shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and prosecution of the work. 26. Compliance With Governmental Orders. The Manager will take such action as may be necessary to comply promptly with any and all governmental orders or other requirements affecting the Properties, whether imposed by federal, state, county or municipal authority. Notwithstanding the foregoing, the Manager shall take no such action so long as the Housing Authority is contesting, or has affirmed its intention to contest, any such order or requirement. The Manager will notify the Housing Authority in writing of all notices of such orders or other requirements as soon as possible from the time of their receipt. 27. Manager's Compensation. The Manager will be compensated for its services under this Agreement by monthly management fees. Such fees will be payable on the first day of each month, in arrears, for the services provided in the prior month for the term of this Agreement. For the purpose of this Section, the term 'occupied units' shall include those Units which are currently leased, on notice to vacate, or temporarily vacant due to a move out. The Management Fee ("Fee") shall be calculated monthly according to the following schedule: (a) In the case of occupied units, each such monthly fee shall be in the amount of $36.00 per Unit per month, to be increased $1.00 commencing on July 1, 2018 and every July 1st thereafter for the remainder of the Term of this Agreement; except as follows: (i) For Units where a Notice of Termination of Tenancy ("Notice") was provided by the tenant as required (30 calendar day notice) and a Unit remains vacant for 30 calendar days or more, Manager will not be entitled to the monthly fee, except in those circumstances where the vacancy is the result of the Housing Authority's leasing process for affordable Units. (ii) For Units where no Notice was given, the tenant chose to `quit' or the tenant skipped, and a Unit remains vacant for 45 calendar days or more, Manager will not be entitled to the monthly fee. Contract No. HA35560 DRAFT (b) In the case of unoccupied Units (except those Units described in Section 27(c-e) below), each such monthly fee shall be as follows: (i) $36 per Unit per month for the first four months for Units that have been determined, in the Housing Authority's sole and absolute discretion, to be `unrentable' or `down' due to physical condition or damage. Unless otherwise determined by the Housing Authority, Manager is expected to repair said Units within the four months. If Manager fails to repair units within the given time, no fee will be paid until the unit is available for occupancy. (ii) No Fee will be paid for Units that are unrentable or down due to action or inaction by the Manager. (iii) $36 per Unit per month for those units specifically indentified in Item No. 16 of Exhibit A and any amendments thereto. These units are typically owned by the Housing Authority and are considered `for -sale' units. Said units are to remain unoccupied unless, in the Housing Authority's sole and absolute discretion it determines otherwise. Manager is expected to maintain said units in the same condition as when originally assigned as well as visually inspect, coordinate services, complete any minor repairs, and respond to emergencies. Fees for these units shall be payable monthly in arrears until the date of the close of escrow wherein the ownership is no longer the Housing Authority or at such time as the Housing Authority notifies Manager otherwise. (c) In the case of Units that are newly constructed or newly renovated which will be added to Exhibit A, the Fee shall be $10 per Unit per month commencing at such time as the construction/renovation has reached 90% completion as determined by the Contractor's billing until Certificate of Occupancy, in the case of new units, or Certificate of Completion, in the case of renovated Units, is issued. (d) In the case of Units which were `downed', as described in Section 27(b)(i) and direction has been given to the Manager by the Housing Authority not to repair said Units, commencing with the fifth month, the Fee shall be reduced to $20 per Unit per month until Manager is no longer responsible for said Units. (e) Except as otherwise expressly provided in this Agreement, all employees not identified in Exhibit F and other overhead expenses of the Manager (including but not limited to costs of office supplies and equipment, postage, transportation, travel expenses for managerial personnel and telephone services) will be borne by the Manager. All services for management, accounting, and reporting, with exception of the Housing Authority's requested annual audit, shall be bome by the Manager. In addition to the Management Fee, the site employees for the Properties shall be paid based on the Employee Salaries listed on Exhibit F attached hereto and incorporated herein by this reference. Contract No. HA35560 DRAFT 28. Termination. (a) Authority's Termination For Convenience. Authority may terminate this Agreement for convenience by giving not less than 180 days' written notice of termination. The notice of termination shall specify that the termination is for the convenience of the Authority. Upon a Termination For Convenience, the Authority shall continue to pay Manager for all work performed up to the date of termination. Manager shall be compensated only for those services that have been satisfactorily rendered to the Housing Authority, and Manager shall be entitled to no further compensation. Authority shall not be liable for any post -termination costs, lost profits, or other alleged damages resulting from a Termination for Convenience. (b) Authority's Termination For Cause. Authority may terminate this Agreement with cause by giving written notice to Manager not less than 45 days prior to the date of termination. Any such written notice for cause shall specify the default. If the default specified has not been cured within 21 days of receipt of the notice, this Agreement shall terminate on the date of termination set forth in the notice. Upon termination, Manager shall be compensated only for those services that have been satisfactorily rendered to the Housing Authority, and Manager shall be entitled to no further compensation. (c) Manager's Termination For Cause. Manager may terminate this Agreement with cause by giving written notice to the Authority not less than 120 days prior to the date of termination. Any such written notice for cause shall specify the default. If the default specified has not been cured within 21 days of receipt of the notice, this Agreement shall terminate on the date of termination set forth in the notice. (d) Termination at End of Term/Extension. At least ninety (90) days prior to the automatic termination of this Agreement (the "Negotiation Period"), and unless either Party has given timely notice under this Section prior thereto, the Parties shall initiate negotiations for a new agreement for Property Management Services and use best efforts and engage in good faith negotiations to finalize such agreement and obtain final approval thereof prior to the automatic termination of this Agreement. In the event such good faith efforts are not completed before the expiration of the Term, or in the event either Party gives notice to the other during the Negotiation Period of its decision not to enter into a further term, this Agreement may be extended for not more than ninety (90) days after the giving of such notice or December 31, 2021, whichever is later, upon the written authorization of the Executive Director of the Housing Authority. Good faith negotiations may include an extension of this Agreement up to an additional twenty-four (24) months provided that any such extension shall require the authorization of the Housing Authority Board and shall be in writing, as an Amendment to this Agreement, signed by both Parties. Nothing herein shall prevent the Housing Authority Board from electing to issue a Request for Proposal for Property Management Services in lieu of negotiating with Manager. Contract No. HA35560 DRAFT (e) No Evergreen Clause. Nothing in this Agreement or otherwise creates any "Evergreen clause" nor creates any rights by any Party to an extension of this Agreement, or any provision thereof, for any period, or at all. (f) Bankruptcy. In the event that a petition in bankruptcy is filed by either of the Parties, or in the event that either Party makes an assignment for the benefit of creditors to take advantage of any insolvency act, this Agreement shall automatically terminate. (g) Sale of Properties. This Agreement shall automatically terminate, upon the sale of the Properties, or as to any Property, on the sale of such Property, except that, this provision shall not apply in the event of a sale, transfer, or re - conveyance by and between the former Palm Desert Redevelopment Agency, the Housing Authority, the Successor Agency to the Palm Desert Redevelopment Agency, the City of Palm Desert, and/or any related or successor agency or entity. (h) Addition of Properties. In the event the Housing Authority adds a property to its operations portfolio, Manager and Housing Authority's designee may agree in writing to amend Exhibit A for the inclusion of said property. Such amendment shall be subject to the terms and conditions herein from the effective date of the amendment. (i) Exchange of Documents. Upon termination of this Agreement, the Manager will submit to the Housing Authority any financial statements requested by the Housing Authority and, after the Parties have accounted to each other with respect to all matters outstanding as of the date of termination, the Housing Authority will furnish the Manager security in form and principal amount satisfactory to the Manager against any obligations or liabilities which the Manager may properly have incurred on behalf of the Housing Authority hereunder. All of the cash trust accounts, investments, equipment and records for the Properties will be turned over to the Housing Authority within 30 days of the date this Agreement is terminated. The Parties hereby covenant and agree that the Housing Authority shall own the books and records for the Properties and that the Manager shall hold the books and records for the Properties for the benefit of the Housing Authority for an agreed upon period at the time of termination. 29. Manager's Indemnification. Subject to the Manager's indemnification obligations hereunder as set forth in Section 24, the Parties understand and agree: (a) That the Housing Authority has assumed and will maintain its responsibility and obligation through the Term of this Agreement for the finances and the financial marketability of the Properties; and (b) That the Manager shall have no obligation, responsibility or liability to fund authorized costs, expenses, or accounts other than those funds generated by the Properties themselves or provided to the Properties or to the Manager by the Housing Authority. In accordance with the foregoing, the Housing Authority agrees that Contract No. HA35560 DRAFT the Manager shall have the right at all times to withdraw payment of its compensation, as provided for under Section 27 of this Agreement, from the General Operating account or accounts, immediately when such compensation is due and without regard to other property obligations or expenses conditioned on the Manager having satisfactorily discharged all duties and responsibilities under this Agreement. Moreover, the Housing Authority hereby indemnifies the Manager and agrees to hold it harmless with respect to costs, expenses, accounts, liabilities and obligations of the Properties during the Term of this Agreement and further agrees to guarantee to the Manager the payment of its compensation under Section 27 of this Agreement during the Term of this Agreement to the extent that the Operating and Maintenance Account for the Properties are insufficiently funded for this purpose. Failure of the Housing Authority at any time to abide by and to fulfill the foregoing shall be a breach of this Agreement entitling the Manager to obtain from the Housing Authority, upon demand, full payment of all compensation owed to the Manager through the date of such breach. 30. Prohibition Against Assignment and Subcontracting Management Services. Manager shall not assign this Agreement or subcontract any management or other services, without the express prior written consent of the Housing Authority. 31. Notices. Except as otherwise provided by law, any and all notices or other communications required or permitted by this Agreement or by law to be served on or given to either Party to this Agreement by the other Party shall be given in writing. All such notices or other communications shall be deemed duly served and given when personally delivered to the Party to whom they are so directed, or in lieu of personal service when deposited in the United States mail, first-class postage prepaid, addressed to the respective Party as set forth below: To the Housing Authority: Palm Desert Housing Authority 73-510 Fred Waring Drive Palm Desert, California 92260-2578 Attention: Janet Moore With a copy to: Richards, Watson & Gershon 355 South Grand Avenue, 40th Floor Los Angeles, California 90071-3101 Attention: William L. Strausz To the Manager: RPM COMPANY 1420 S. Mills Avenue, Ste. M Lodi, CA 95240 Contract No. HA35560 DRAFT Attention: Donnie Garibaldi Either Party may change its address for the purpose of this Section 31 by giving written notice of the change to the other Party in the manner provided in this Section. 32. General Provisions. (a) Binding on Successors and Assigns. At all times, this Agreement will enure to the benefit of and constitute a binding obligation upon the Parties and their respective successors and assigns. (b) Entire Agreement and Allowable Chances. This Agreement constitutes the entire Agreement between the Housing Authority and the Manager with respect to the management and operation of the Properties, and all prior agreements between the Housing Authority and the Manager regarding the subject matter of this Agreement are hereby superseded and replaced. Changes hereto must be made by supplemental written agreement signed by the Parties. Exhibits hereto may be amended as necessary by the written agreement of the Parties. (c) Attorneys' Fees. If any litigation is commenced between the Parties concerning the Properties, this Agreement, or the rights and duties of either Party with respect to this Agreement, the Party prevailing in the litigation shall be entitled, in addition to any other relief that may be granted in the litigation, to reasonable attorneys' fees and costs. (d) Ambiguities. Each Party and their counsel have participated fully in the drafting of this Agreement. Any rule of construction to the effect that ambiguities are to be resolved against the drafting Party shall not apply in interpreting this Agreement. (e) Severabilitv of Agreement. If a court or an arbitrator of competent jurisdiction holds any provision of this Agreement to be illegal, unenforceable or invalid in whole or in part for any reason, the validity and enforceability of the remaining provisions, or portions of them will not be affected. (f) Approval by Housing Authority. Whenever a provision of this Agreement requires the delivery of documents or reports, notifications, determinations, reimbursements or requests for funding, review, authorization or approval of the Housing Authority, such approval may be given by the Executive Director of the Housing Authority or his/her designee, unless Housing Authority Board action is specified in this Agreement. (g) Word Usage. Unless the context clearly requires otherwise, (a) the plural and singular shall each be deemed to include the other; (b) the masculine, feminine, and neuter genders shall each be deemed to include the others; (c) "shall," "will," or "agrees" are mandatory, and "may" is permissive; (d) "or" is not exclusive; and (e) "includes" and "including" are not limiting. Contract No. HA35560 DRAFT [Signatures follow on next page] Contract No. HA35560 DRAFT IN WITNESS THEREOF, the Parties have executed this Agreement on the date first above written. Manager: RAY, DOUGLAS, ANN & PATRICK, INC., a California corporation, dba RPM Company Apartment Management Services By: By: Title: Title: Authority: PALM DESERT HOUSING AUTHORITY, a public body, corporate and politic By: Title: Robert A. Spiegel, Chairman ATTEST: Rachelle D. Klassen, Secretary APPROVED AS TO FORM: William L. Strausz, Authority Counsel Richards, Watson and Gershon Contract No. HA35560 DRAFT EXHIBIT A (PROPERTIES) PALM DESERT HOUSING AUTHORITY AFFORDABLE HOUSING UNITS PROJECT DESCRIPTION 1. One Quail Place 72-600 Fred Waring Drive 156-one bedroom, 228-two bedroom (384 Total Units) Amenities: Gated Community, 4 Pools, 4 Spas, 4 Tennis Courts, Head Start Day Care Center, Community Courtyard with Picnic Area, Children's Play Area, Resident Library, Laundry Facilities and Covered Parking 2. Desert Pointe 43-805 Monterey Avenue 34-studio, 24-one bedroom, 6-two bedrooms (64 Total Units) Amenities: Pool, Children's Play Area, Gathering Area, Laundry Facilities and Covered Parking 3. Neighbors Apts. 73-535 Santa Rosa Way 24-two bedrooms (24 Total Units) Amenities: Pool, Laundry Facilities and Covered Parking 4. The Pueblos Apts. 73-695 Santa Rosa Way 15-one bedroom units (15 Total Units) Amenities: Pool, Adjacent Community/Resident Services Building, Laundry Facilities and Covered Parking 5. Catalina Gardens 73-600A Catalina Way 48-studios, 24-one bedroom (72 Total Units) Amenities: Pool, Laundry Facilities, Covered Parking and Community/Resident Services Building 6. Taos Palms 44-830 Las Palmas Avenue 16-two bedroom (16 Total Units) Contract No. HA35560 DRAFT Amenities: Gated Community with Telephone Entry Access, Pool, Laundry Facilities and Privacy Railings 7. Las Serenas 73-315 Country Club Drive 100-one bedroom, 50 one -bedroom + Den (150 Total Units) Amenities: Resident Service Building, Computer Room with Internet Access, 3 Pools, 1 Spa, Laundry Facilities and Covered Parking 8. Laguna Palms 73-875 Santa Rosa 4 studios, 16 one -bedroom, 28 two -bedroom (48 Total Units) Amenities: Pool, Laundry Facilities, Community Gathering Area 9. California Villas 77-107 California Drive 140 one -bedroom, 1 two -bedroom (141 Total Units) Amenities: Resident Service Building, Computer Room with Internet Access, Library, Pool, Spa and Laundry Facilities 10. Palm Village Apartments 73-650 Santa Rosa Way 36 two -bedroom (36 Total Units) Amenities: Laundry Facilities and Covered Parking 11. Candlewood Apartments 74000-74002 Shadow Mountain Drive 26 one -bedroom, 4 two -bedroom (30 Total Units) Amenities; Laundry facilities, Pool and a Spa 12. La Rocca Villas 42-135 Golden Eagle Lane 27 one -bedroom (27 Total Units) Amenities: Laundry Facility, Resident Service Building, Common Area, Covered Parking and ADA Accessibility 13. Sagecrest Senior (includes vacant property to the North and West) 73-811 Santa Rosa Way 14 Studios (14 Total Units) Amenities: Covered Carport Parking, Community Courtyard, Elevator 14. Carlos Ortega Villas 77-915 Avenue of the Staes 72 one -bedroom (73 Total Units) Contract No. HA35560 DRAFT Amenities: Laundry Facility, Resident Service Building, Common Area, Covered Parking and ADA Accessibility 15. Santa Rosa Apartments 73-625 Santa Rosa Way 20 two -bedroom (20 Total Units) Amenities: Laundry Facilities, Common Area and Covered Parking 16. Desert Rose/Falcon Crest Single Family Residences Various locations throughout the developments which are owned by the Authority. Specific units will be assigned during the term of the agreement by written amendment to this Exhibit. Contract No. HA35560 DRAFT EXHIBIT B [intentionally omitted] EXHIBIT C MANAGEMENT OFFICES Location of Management Offices One Quail Place (located in management office) Las Serenas (located in management office) Catalina Gardens (located in management office) Desert Pointe (located in management office) California Villas (located in management office) Contract No. HA35560 Locations Managed One Quail Place Las Serenas and La Rocca Villas Catalina Gardens, The Pueblos, Candlewood Apartments, and Sagecrest Senior Desert Pointe, Taos Palms and Neighbors Apartments California Villas Laguna Palms Laguna Palms and Palm Village (located in management office) Apartments Contract No. HA35560 EXHIBIT D DEPOSIT ACCOUNTS The following security deposit accounts shall be maintained by the Manager for the benefit of the Housing Authority: TBD UPON AWARD The following operating deposit accounts shall be maintained by the Manager for the benefit of the Housing Authority: TBD UPON AWARD Contract No. HA35560 EXHIBIT E NON -COLLUSIVE AFFIDAVIT FORM AFFIDAVIT State of California ) )ss. County of Riverside ) , being first duly sworn, deposes and says: That he is , the party making the foregoing proposal or bid, that such proposal or bid is genuine and not collusive or sham; that said bidder has not colluded, conspired, connived or agreed, directly or indirectly, sought by agreement or collusion, or communication or conference, with any person, to fix the bid price or affiant, or of any other bidder or to fix any overhead profit or cost element of said bid price, or that of any other bidder or to secure any advantage against the or any person interested in the proposed contract, and that all statements in said proposal or bid are true. Signature of Person Making Affidavit: Subscribed and sworn to me this day of , 20 My commission expires , 20 Notary Public Signature: Official Seal: Contract No. HA35560 EXHIBIT F PROPERTY STAFFING & SALARY RANGES To be provided annually with the property budgets to the City of Palm Desert Director of Finance for approval. Contract No. HA35560 EXHIBIT G PERFORMANCE CRITERIA 1. PROPERTY PORTFOLIO NET OPERATING INCOME COMPARISON a. Current Budget Year: July - June b. Budgeted vs. Actual = Variance c. Vacancy Rate Analysis 2. RESPONSE TO RESIDENT COMPLAINTS a. Response to service requests/turn around time b. Response to resident complaints and concerns - monthly meetings c. Response to resident complaints and concerns at site office 3. COMPLIANCE WITH AGREEMENT Define any notable gross disparities from the Agreement on the following: a. Report preparation and submittal promptness b. Responsiveness to Housing Authority requests c. Method of accounting 4. CAPITAL IMPROVEMENTS SCHEDULE a. Deferred Capital Improvement Schedule b. Capital Improvement Program c. Maintenance and general appearance of properties 5. OPERATIONS Operational procedures to be audited a. Compliance with Stipulation b. Compliance with all laws including those related to property management, Fair Housing, and housing authorities c. Recertification d. Internal controls e. Contract controls Contract No. HA35560 6. ACCOUNTING AUDIT a. Review of Annual Audit Findings b. Quarterly Audits 7. AFFORDABLE HOUSING PROGRAM a. Housing Housing Authority goals b. Management Company goals c. Program implementation d. Compliance with local, state and Federal regulations e. Tenant Household Income Analysis 8. RESIDENT RELATIONS a. Review summary responses of any resident surveys b. Establishment of Tenant Exit Survey 9. GENERAL a. General overview of previous operational year 38 Contract No. HA35560 EXHIBIT H LIST OF FINANCIAL REPORTS REQUIRED Monthly Reports 1. Payroll register and invoices (may be submitted after every payroll or monthly) 2. Management Fee Report that includes Vacancies/Current Rental Activity submitted with invoice 3. Disbursement/Expense Journals for each check run 4. General Ledgers for all Properties 5. Check Registers for all Properties 6. Monthly Bank Reconciliations with Outstanding Check Registers 7. Balance Sheets and/or Trial Balances for all Properties 8. Rent Rolls for all Properties 9. Delinquent A/R for all Properties 10. Prepaid Listing for all Properties 11. Income Statements with Monthly Budget Variance as well as Annual Variance 12. Monthly Adjusting Journals 13. Cash Receipts Journals Quarterly Reports 1. Security Deposit List for all Properties (If not included in the monthly rent roll) 2. Status Report on Items over 90 days (Requests to the Board for write offs, etc.) Contract No. HA35560 Annual Reports Required At Fiscal Year End: 1. Schedule of Accounts Payable 2. Schedule of Accounts Receivable 3. Inventory of all Housing Authority personal property and readily removable fixtures attached to the Properties 4. Preliminary sets of Monthly closing reports, when requested 5. Once audited, Final Set of all June Closing Reports 6. Schedule of Security Deposits Matching the Cash Held 7. The Report described in Section 21 At Calendar Year End: 8. Copies of the transmittals for Federal Reporting Requirements for W-2's and 1099's Analytical Reports: 9. Upon request of the Housing Authority, reports analyzing various information required in the above Financial Reports (May include summaries of all properties and/or multi -year information). Contract No. HA35560 EXHIBIT I Leasing Reports: 1. Monthly Occupancy and Average Rent Statement 2. Monthly Net Operating Income Statement 3. Replacement Lists maintained continuously due at least once annually on June 30. 4. Resident Demographics Report 5. Service Request and Serious Complaints 6. Other reports as requested or as necessary to perform the requirements of the Agreement. Contract No. HA35560 EXHIBIT J On -going services requiring written cost estimates include any required in Section 21 of the Management Agreement as well as: 1. Landscape Contracts a. Monthly Services b. Annual Services including tree trimming, overseeding, and perennial flowers 2. Pest Control Services 3. Pool Services 4. Floor Coverings Replacement 5. Laundry Services 6. Air Conditioning/Heating Unit Servicing, Cleaning and Replacement Services 7. Flooring or Housekeeping Cleaning Services 8. Environmental Testing and Cleaning Services 9. Moving Company Services 10. Golf Cart Repair and Maintenance Services 11. Courtesy Patrol Services 12. Towing Services A vendor list may be created and approved by the Housing Authority Board pursuant to Section 3.32.110 of the Municipal Code and may satisfy the above requirements. Note: Due to the availability of vendors when services are required, more than one vendor may be authorized by the Housing Authority for said services. Contract No. HA35560 EXHIBIT K NON-EXCLUSIVE LIST OF REQUIRED AND PERMISSIVE BACKGROUND CHECK INFORMATION BY TYPE OF FUNDING SOURCE OF INFORMATION FEDERAL FUNDS INVOLVED FEDERAL FUNDS NOT INVOLVED INFO INVESTIGATION DISCLOSURE INVESTIGATION DISCLOSURE & CONSENT & CONSENT Law Illegal Drug Use Required Housing May obtain Must notify enforcemen Auth. must applicant, if t agencies require & basis for applicant denial must consent Drug Use that Interferes Required Housing May obtain Must notify with Health & Safety of Auth. must applicant, if Others require & basis for applicant denial must consent Sex Offenses Required Housing May obtain Must notify Auth. must applicant, if require & basis for applicant denial must consent "Serious" crimes May obtain Must notify May obtain Must notify applicant, if applicant, if • murder, basis for basis for mayhem, rape, denial denial burglary • hate crimes • offenses re firearms / explosives • felonies involving drugs, alcohol • domestic violence Juvenile Records Prohibited N/A Prohibited N/A Arrests Not Resulting in Prohibited N/A Prohibited N/A Conviction State / Social Security Numbers Required Housing May Obtain Application Federal Auth. must must indicate Government require & disclosure is applicant voluntary must consent Citizenship / Residency Required Housing Prohibited N/A. But, if Info Auth. must Housing require & Auth. Has applicant unsolicited must consent evidence that applicant is undocumente d, it must reject the application Contract No. HA35560 SOURCE OF INFORMATION FEDERAL FUNDS INVOLVED FEDERAL FUNDS NOT INVOLVED INFO INVESTIGATION DISCLOSURE & CONSENT Income / family Required Housing composition & tax info, to Auth. must verify eligibility require & applicant must consent INVESTIGATION Required DISCLOSURE & CONSENT Housing Auth. must require & applicant must consent Credit Investigative Consumer May Obtain Housing May Obtain Housing Agencies Report Authority Authority must notify must notify • Credit History applicant applicant • Character • Reputation • Personal characteristics • Mode of living • Convictions May Obtain, but Housing May Obtain, but Housing • Civil Actions only if credit Authority only if credit Authority • TiY I fans agency has must notify agency has must notify • Bankruptcies Prohibited N/A Prohibited N/A more than 10y prior • Civil judgments more than 7y old Public Relevant background May Obtain Must notify May Obtain Must notify Records information applicant, if applicant, if Obtained basis for basis for From Other • Creditworthines denial. denial. Sources; s Consent Consent Interviews • Credit standing recommende recommende with • Credit capacity d. d. Neighbors, • Civil actions Friends & • Convictions Associates • Tax Liens • Outstanding Judgments • Character • General Reputation • Personal characteristics • Mode of Living In addition to credit reporting agencies, background check information may be obtained from Westlaw, Lexis, DataQuick, Merlin, Choice Point, and similar reputable resources. SAMPLE CONSENT BY APPLICANT "I understand that the Housing Authority or its agent will perform a background check as a part of determining eligibility, including but not limited to obtaining information concerning my employment, credit history, benefits, income, assets, and criminal history, and by my signature below, I hereby authorize the Housing Authority or its agent to do so.""I certify that the statements on this application are true and complete to the best of my knowledge and belief and I understand that they will be verified. I understand that any false statements made on this application or failure to make any required disclosures may cause me to be disqualified from initial or continuing eligibility for housing assistance and may result in eviction. further understand that I am under a continuing obligation to inform the Housing Authority or its agent of any changes to any of the information provided in this Application, and that failure to promptly inform the Housing Authority or its Agent of any changes may cause me to be disqualified from initial or continuing eligibility for housing assistance and may result in eviction." RFQ/RFP for Affordable Housing Compliance and Property Management Services CONTRACT NO. HA35560 Staff Review of Proposals EVALUATION OF PROPOSAL A. Experience Summary Does the Proposer: 1 Provide enough information that the Firm as well as the Individuals that would be assigned to the Authority's portfolio, have knowledge and experience to provide the Scope of Services? 2 Demonstrate that the Firm as well as the Individuals that would be assigned to the Authority's portfolio, have the qualifications needed to perform the Scope of Services? 6 YES 0 NO 0 DIDN'T ANSWER 6 YES 0 NO 0 DIDN'T ANSWER B. Services Approach Summary Does the "Service Approach Summary": 1 Describe how the Proposer will provide the Scope of Services? 2 Address the services required completely, exhibit knowledge, or other elements to demonstrate the Proposer can satisty the Scope of Services or justify the Proposer is qualified. 3 Describe clearly the roles of Individuals that would be assigned to the Authority's portfolio? 6 YES 0 NO 0 DIDN'T ANSWER 6 YES 0 NO 0 DIDN'T ANSWER 6 YES 0 NO 0 DIDN'T ANSWER 4 YES 0 NO 2 DIDN'T ANSWER 4 YES 2 NO 0 DIDN'T ANSWER 6 YES 0 NO 0 DIDN'T ANSWER 6 YES 0 NO 0 DIDN'T ANSWER 5 YES 1 NO 0 DIDN'T ANSWER 1 Do any of the answers to the questions leave you unclear about the answer? 2 If yes, list those questions and briefly why. 4 YES 2 NO 0 DIDN'T ANSWER • Q. No. 2, would like to see more detail on other properties they manage. Comment = I like their statement on p. 259 under emerg. Procedures guide. 4 YES 2 NO 0 DIDN'T ANSWER • Need more details of proposed structure • #17 they states "yes" but then give reasons that don't sound like termination by definition. • Q3 - Would have like to see more detailed response, Q2 - refers to a chart on page 220, when it is actually on page 217 i believe. i shouldn't have to hunt for the information. • Hyder proposal appeared to be "thrown together" from their template, without any consideration to the specific request and needs of the PDHA. 1. What is the overall image of the: Proposal ? Qualification of the Firm ? Attentiveness to their responses? 5 Excellent - 0 Good - 1 Complete 0 Incomplete 5 Excellent - 1 Good - 0 Qualified 0 Not -Qualified 3 Clear Answers direct to Authority 2 Answered - 0 Answered but not clear 2. Answer this question after both Proposals are reviewed: • Excellent - 0 Good - 3 Complete - 1 Incomplete 1 Excellent - 1 Good - 3 Qualified - 0 Not -Qualified 0 Clear Answers direct to Authority 3 Answered - 2 Answered but not clear From the Proposals reviewed, was there a 'shinning star' response? If so, was this the one? Responses: RPM - 5 Hyder - 0 No Response -1 Reviewerers: Ruth Ann Moore - Economic Development, Heather Horning - Housing Commission Vice Chair, Ryan Stendell - Community Development Services, Stephen Aryan - Risk Management/Human Resources, Anthony Hernandez - Finance 1 of 1