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American Red Cross
Riverside County Chapter
Riverside Office
6235 River Crest Dr., Suite A
Riverside, CA 92507
888-831-0031 ext. 2018
Palm Desert Office
39665 Entrepreneur Ln., Suite A
Palm Desert, CA 92211
888-831-0031 ext. 3004
Riverside County Chapter
Points of Contact:
Disaster Services Manager
Irene Long
951-204-0260
irene.long@redcross.org
Disaster Services Coordinator
Michelle Aleman
760-505-2183
michelle.aleman@redcross.org
Mission Statement
The American Red Cross prevents and alleviates human
suffering in the face of emergencies by mobilizing the
power of volunteers and the generosity of donors.
American Red Cross – Board of Governors
American Red Cross
For more than 120 years
the American Red Cross
and its millions of
volunteers have pursued a
mission of service to
families in need.
That remains our mission
today as we are faced with
a changing America, full of
unique challenges.
Southern CA
We face significant risks that include:
Wildfires
2007
Earthquakes
2008 Chino Hills
Flooding
2008 Riverside
Transportation Events
2008 Chatsworth
American Red Cross Programs
Disaster Services
Services to Armed Forces
Health and Safety Services
Volunteer Services
Youth Services
Biomedical – Blood Services
International Services
The Untold Story
The majority of Red Cross work never
makes the headlines – it’s more than a
large-scale hurricane, tornadoes or a
critical blood shortage
Every day we quietly save lives by
teaching first aid and CPR, supporting
our troops and their families, collecting
and delivering life saving blood and
replacing essential life items to those
who are left homeless after a single-
family house fire
Responding to Disasters
Initial Response
Sheltering and Feeding
Individual and Family Assistance
Disaster Health and Mental Health Services
Long Term Recovery
Disaster Assessment
Initial Response Phase
Disaster Action Team Response
Our national hotline is notified by city or
county agency when one or more individuals
have been displaced by a disaster
Volunteers respond - typically within 1 hour
Teams identify or confirm the scope of the
incident and extent of the damage
Offer services to meet immediate needs
Provide initial structure to a large incident
Sheltering
Sheltering and Feeding Phase
Based on identification of need
Usually begins within 1-2
hours after the incident
We coordinate with schools,
churches and government
agencies for use of shelter
facilities
Facilities in local area
Memorandums and
Statements of Understanding
are activated
Sheltering Support Equipment
Equipment pre-positioned throughout the County
Sheltering and Feeding (cont.)
A Red Cross shelter remains open until the clients’
emergency needs are met
Training is provided to city and county personnel as well
as community volunteers to ensure appropriate
response after a major event
Government cots and blankets may be used in addition
to Red Cross supplies as part of initial response
Volunteers and Red Cross vehicles may be used to
provide feeding support
Feeding
Distribution of Supplies
Individual and Family Assistance
Red Cross assists with the
immediate emergency
needs: food, shelter and
clothing
Disaster Relief is provided
on a case by case basis
We partner with other
agencies to provide
more resources and
coordinate effective
community response
All assistance is free
Client Casework
Disaster Health and
Mental Health Services
Licensed, trained, Red Cross professionals
provide assistance to clients with disaster-caused
physical and mental health needs.
Assist in the replacement of prescription
medications or eye wear, or medical accessories.
Health and mental health professional are also
there to support the relief operation staff
members.
Disaster Mental Health
Disaster Health Services
Long Term Recovery
Case management to ensure additional needs are met
through all available resources.
Member of Voluntary Organizations Active in Disaster
(VOAD) to ensure effective collaboration with partner
agencies
Why Support American Red Cross?
Nationally the American Red Cross responds
to approximately 70,000 disasters a year.
Riverside County Chapter typically responds
200+ times per year, and is responsible for
the initial local ARC response to all disasters.
Most disasters we experience are handled by
our local resources. Yet, when a disaster
incident is larger than our chapter resources
can handle, the resources of our regional
area and national organization are available.
Thank You!
Together we can save lives.