HomeMy WebLinkAbout2022 Reasonable Accommodation ProcedureRev. 10/20/22
City of Palm Desert
Americans with Disabilities Act
Reasonable Accommodation Procedure
In its efforts to ensure that communications with members of the public with disabilities are as effective as
communications with others, the City of Palm Desert will provide appropriate auxiliary aids and services
whenever necessary for those individuals who have hearing, sight, or speech impairments, unless to do so would
result in a fundamental alteration of its programs or an undue administrative or financial burden. The City will not
place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover
the cost of providing auxiliary aids/services or reasonable modifications of policy. In determining what type of
auxiliary aid is necessary, the City will give primary consideration to requests of individuals with disabilities.
A person who requires an accommodation, an auxiliary aid, or service to participate in a City program, services,
or activity, who request a modification of policies or procedures should contact the ADA/504 Coordinator as far
in advance as possible but no later than forty-eight (48) hours (two business days) before the scheduled event.
The best effort to fulfill the request will be made.
The City of Palm Desert will also respond to request to remove or otherwise reduce physical barriers that may
limit participation in or access to a City program, service, or facility. An individual requesting the removal of a
physical barrier in order to gain or improve access should contact the ADA/504 Coordinator.
Please use the “Request for Accommodation” form whenever possible. The form may be accessed from the City
website (www.cityofpalmdesert.org) or by contacting either the City Clerk or ADA/504 Coordinator. The request
should contain the location of the program, service, activity, or facility where the accommodation is required, and
the type of accommodation needed or the location of the barrier and why the removal is needed. Assistance
completing the request form will be provided if requested. Responses will be provided in alternative formats if
requested.
The ADA/504 Coordinator will respond within two business days to the individual requesting an accommodation
and a determination made based upon the nature of the request, project, priorities, and budget allocations. If the
request cannot be filled, a reason will be provided, and a written record will be kept on file. If the requesting
individual is dissatisfied with the response, the individual may then file a grievance by completing the ADA
Grievance Form, which is available from the City Clerk.
Information, Form Request, Form Submission:
ADA/504 Coordinator
73-510 Fred Waring Drive
Palm Desert, California 92260
(760) 776-6450
California Relay Service 7-1-1
ada@cityofpalmdesert.org
Rev. 10/20/22
____________ Request Code
City of Palm Desert
REQUEST FOR ACCOMMODATION OR BARRIER REMOVAL
Please type or print legibly.
Name: _______________________________________________________ Date of request: ____________
Address: __________________________________ City: ______________ State: _____ Zip code: ______
Telephone number: _________________________ Email: _______________________________________
Check one: Accommodation Barrier Removal
Accommodation needed or location with description of barrier:
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Date accommodation is needed: _______________________
Barrier removal requests will be evaluated and prioritized by City staff with regard to the nature of the
requested accommodation or barrier removal, budget, and scheduled projects.
Signature: __________________________________ Date: ______________________
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
This section to be completed only if person needing accommodation is not the individual completing this form.
Person(s) affected (if other than requesting individual): ________________________________________
Address: __________________________________ City: ______________ State: _____ Zip code: ______
Telephone number: __________________________ Email: ______________________________________
Drop off or mail completed form to: For more information or assistance completing
this form, please contact:
ADA/504 Coordinator ADA/504 Coordinator
City of Palm Desert (760) 776-6450
73-510 Fred Waring Drive California Relay Service 7-1-1
Palm Desert, California 92260 ada@cityofpalmdesert.org